Beruflich Dokumente
Kultur Dokumente
AUGUST 2002
Contents
A. Background B. Quality Definition C. Quality Policy D. Quality Objective E. Quality Value F. Quality Planning G. Quality System H. Critical Point
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A.
BACKGROUND
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3. References: * Total Quality Management Total Quality Control * Business Process Re-engineering * ISO 9000 * KAIZEN * 5R5S * Organization Design Mintzberg * Six Sigma * Lean - Sigma
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B.
QUALITY DEFINITION
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B. Quality Definition
1. To conform the Products/Services Specification
2.
3.
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C.
QUALITY POLICY
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C. Quality Policy
Quality Value: CVCD, HRR & HRD
Quality Objective: Long Term Profit Maximize Revenue & Minimize Cost
D.
QUALITY OBJECTIVES
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D. Quality Objectives
D.1 Long Term Profit
1. 2. 3. 4. 5. 6. 7. Long Term Business Plan Increase Company Value Develop Company Image & Market Brand Develop Maximize Safety & Best Quality Positive Operating Profit Develop Related Business Differentiation Reduce Business Risk
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E.
QUALITY VALUE
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Development :
1. Education, Training & Socialization 2. Carrier Planning 3. Reward & Penalty
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F.
QUALITY PLANNING
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2.
Technical Planning: Aircraft Availability, Aircraft Selection, Aircraft Condition, Aircraft Provisioning, Operations & Maintenance Specification, Operations & Maintenance Planning, Operations & Maintenance Records, Operations & Maintenance Manual, Data & Information, Aircraft Routing, Safety & Quality Planning & Control, Cost Planning & Control Resources Planning: Air Crews, Mechanics, Officers, Spare Parts, Facilities, Tools & Equipment, Resources Records, Resources Manual, Data & Information, Cost Planning & Control
3.
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G.
QUALITY SYSTEM
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2.
3.
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PRE-FLIGHT PROCESS
POST-FLIGHT PROCESS
PRODUCTION PHASE
OPERATION PLANNING & SCHEDULING PROCESS
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FUND DEVELOPMENT
AIRCRAFT MAINTENANCE
FLIGHT OPERATIONS
PRE-FLIGHT SERVICES
POST-FLIGHT SERVICES
OCC
CUSTOMER RELATION
FEASIBILITY STUDY
MARKET RESEARCH
AIRPRT LEASE PLANNING & CONTROL AIRPORT FEE PLANNING & CONTROL AIRPORT PASS PLANNING & CONTROL IMMIGRATION PLANNING & CONTROL GRD HANDLING PLANNING & CONTROL GRD HANDLING AGENT SELECTION AIR CREW ACCOMODATION SELECTION AIR CREW TRANSPORTATI ON SELECTION CATERING AGENT SELECTION CATERING PLANNING & CONTROL CABIN CREW PLANNING & CONTROL IN-FLIGHT ENTERTAINMENT PLANNING & CONTROL PAX & BAGGAGES CHECK-IN IRREGULARITY PLANNING & CONTROL
MAINTENANCE PROGRAM DEVELOPMENT MAINTENANCE PLANNING & CONTROL JOB CARD PLANNING & CONTROL MATERIAL PLANNING & CONTROL GRD ENG'ER PLANNING & CONTROL REPAIR STATION SELECTION MATERIAL SUPPLIER SELECTION
INSURANCE AGENT SELECTION INSURANCE PLANNING & CONTROL C'PIT CREW PLANNING & CONTROL
FLIGHT ARRIVAL
PRODUCT DEVELOPMENT
CARGO LOADING
PROMOTION
FUEL UP-LIFT
FLIGHT CANCELLATION CONTROL FLIGHT INCIDENT CONTROL FLIGHT ACCIDENT CONTROL FLIGHT HIJACK CONTROL
CATERING UP-LIFT
CARGO UNLOADING
FINANCIAL AUDIT
FUEL PLANNING & CONTROL FUEL SUPPLIER SELECTION LOADING CONTROL DEVELOPMENT FLIGHT DATA SUPPLIER SELECTION FLIGHT PLANNING & CONTROL
CARGO TRANSFER
SAFETY & QUALITY CONTROL ACCIDENT & INCIDENT PLANNING & CONTROL
FINANCIAL CONTROL
PRICE DEVELOPMENT
AIRCRAFT ROTATION
AIRCRAFT RELEASE
AIRCRAFT HANGAR MAINTENANCE AIRCRAFT LINE MAINTENANCE AIRCRAFT FLIGHT DATA RECORDING
AIRCRAFT HANDLING
FLIGHT DISPATCH
FLIGHT DEPARTURE
pks/301003
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DIRECTOR OF TECHNICAL
DIRECTOR OF SERVICES
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MANAGER SALES SALES &MANAGER DISTRIBUTION MANAGER SALES & & DISTRIBUTION DISTRIBUTION (CS)
MANAGER AIRPORT MANAGER AIRPORT SERVICES MANAGER AIRPORT SERVICES SERVICES (SA)
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H.
CRITICAL POINTS
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