OBIEE 11g (11.1.1.5+) Install On RedHat Enterprise Linux 6 (6.

3) 64-bit Fails With Operating System Certification Error [ID 1486942.1]

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Modified:Apr 17, 2013 Priority:3

Type:PROBLEM

Status:PUBLISHED

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In this Document Symptoms Cause Solution References

Applies to: Business Intelligence Suite Enterprise Edition - Version 11.1.1.5.0 [1308] to 11.1.1.6.0 [Release 11g] Business Intelligence Server Enterprise Edition - Version 11.1.1.5.0 [1308] to 11.1.1.6.0 [Release 11g] Red Hat Enterprise Linux Advanced Server x86-64 (AMD Opteron Architecture) Symptoms OBIEE 11.1.1.6.0 install is failing on RedHat 6 (6.3) even though the certification matrix documentation states that version 11.1.1.5+ and higher are certified. install2012-08-17_10-35-30AM.out Inside startPreReqOperation...prereq contextFile:/tmp/OraInstall2012-08-17_10-35-30AM/prereq/oui/agent_prereq_context.xml The entry point is: oracle.installType.all Check Name:CertifiedVersions Check Description:This is a prerequisite condition to test whether the Oracle software is certified on the current O/S or not. $$$$$DEBUG>>>>CertifiedVersions Expected result: One of oracle-6,oracle-5.6,enterprise-5.4,enterprise-4,enterprise-5,redhat-5.4,redhat-4,redhat5,SuSE-10,SuSE-11 Actual Result: redhat-6.3 Check complete. The overall result of this check is: Failed <<<< Cause

RedHat 6u1+ was certified after the release of the OBIEE 11g (11.1.1.1.5 and greater) software. The certification matrix shows the OS version as certified; however, installer checks have not yet been updated. This is expected with release 11.1.1.7.0 Oracle Fusion Middleware System Requirements and Specifications 11g Release 1 (11.1.1) 6.5 Installing on Operating Systems Not Certified at the Time of Product Release Note: The -ignoreSysPrereqs option should only be used if ALL of the following conditions are met: It should only be used with the specific combination of products, releases, and operating systems listed in Table 6. Your operating system is certified for use with Oracle Fusion Middleware, as described in the System Requirements and Supported Platforms for Oracle Fusion Middleware 11gR1 document (see Section 2, "Finding Oracle Fusion Middleware Certification Information"). Your operating system adheres to all the requirements and specifications as described in Section 7, "System Requirements for UNIX Operating Systems" and Section 8, "System Requirements for Windows Operating Systems".

Solution 1. Use the following command to check that the following packages are installed:

rpm -qa --qf "%{NAME}-%{VERSION}-%{RELEASE}_%{ARCH}.rpm \ %{INSTALLTIME:date}\n" | grep Note: some are 32-bit packages and some are 64-bit. Always check the latest documentation.

As of this posting: Oracle Fusion Middleware System Requirements and Specifications 11g Release 1 (11.1.1) Per Table 7 x86-64 -- Kernel Version: 2.6.32-100.28.5.el6 Oracle Linux 6 (UL1+) Red Hat Linux 6 (UL1+) binutils-2.20.51.0.2-5.28.el6 compat-libcap1-1.10-1 compat-libstdc++-33-3.2.3-69.el6 for x86_64 compat-libstdc++-33-3.2.3-69.el6 for i686 gcc-4.4.4-13.el6 gcc-c++-4.4.4-13.el6 glibc-2.12-1.7.el6 for x86_64 glibc-2.12-1.7.el6 for i686 glibc-devel-2.12-1.7.el6 for i686 libaio-0.3.107-10.el6 libaio-devel-0.3.107-10.el6

libgcc-4.4.4-13.el6 libstdc++-4.4.4-13.el6 for x86_64 libstdc++-4.4.4-13.el6 for i686 libstdc++-devel-4.4.4-13.el6 libXext for i686 libXtst for i686 openmotif-2.2.3 for x86_64Footref 2 openmotif22-2.2.3 for x86_64Footref 2 sysstat-9.0.4-11.el6.

2.

Per the SRSP: To work around this issue, you can click the Continue button to ignore this warning message, or you can start the installer with the -ignoreSysPrereqs option. For example: ./runInstaller -ignoreSysPrereqs The -ignoreSysPrereqs option should only be used if ALL of the following conditions are met: It should only be used with the specific combination of products, releases, and operating systems listed in Table 6. Your operating system is certified for use with Oracle Fusion Middleware, as described in the System Requirements and Supported Platforms for Oracle Fusion Middleware 11gR1 document (see Section 2, "Finding Oracle Fusion Middleware Certification Information"). Your operating system adheres to all the requirements and specifications as described in Section 7, "System Requirements for UNIX Operating Systems" and Section 8, "System Requirements for Windows Operating Systems". Alternate workarounds: Workaround 1: If the -ignorePreReq option fails, then you can use the following workaround to make the installer think this is a certified version. o o o ls -ltr /etc/*release* Back up: /etc/redhat-release Add a file called: /etc/oracle-release with the contents Oracle Linux Server release 6.0 The installer should read this and match it with the information in:

3.

/bishiphome/Disk1/stage/prereq/linux64/refhost.xml

Workaround 2:

o o

Where the install media is unzipped, backup: /bishiphome/Disk1/stage/prereq/linux64/refhost.xml Update the file and change: From: <CERTIFIED_SYSTEMS> <OPERATING_SYSTEM> <VERSION VALUE="6"/> <ARCHITECTURE VALUE="x86_64"/> <NAME VALUE="Linux"/> <VENDOR VALUE="oracle"/>

To: <CERTIFIED_SYSTEMS> <OPERATING_SYSTEM> <VERSION VALUE="6"/> <ARCHITECTURE VALUE="x86_64"/> <NAME VALUE="Linux"/> <VENDOR VALUE="redhat"/> Test the install

Workaround 3: o o Back up: /etc/redhat-release Update the file with: Red Hat Enterprise Linux Server release 5.4 (Tikanga) Note: This may give failures on packages since it is checking the RH5 pre-reqs;however, if you have them installed as documented in the SRSP, then it is OK to proceed.

This should not be an issue with 11.1.1.7.0

References BUG:14510381 - 11.1.1.6.0 INSTALL IS FAILING ON RH 6 (6.3)-- PREREQUISITE CHECK FAIL BUG:14242889 - INSTALLER DOES NOT RECOGNISE RED HAT ENTERPRISE LINUX 6.X