Customer relation management Questionnaire

How satisfied are you with APT Technologies India Pvt Ltd. Category Employees A. Reliability_ Ability to perform the promised service dependably and Accurately. s.no 1. 2. 3. Questions Follows through with commitment in a timely manner Shows a sincere interest in solving the problems. Maintain error free records. Strongly disagree disagree undecided agree Strongly agree

B. Empathy_ s.no Questions 4. 5. 6.

caring, individualized attention a firm provides its customers. Strongly disagree undecided Agree Strongly disagree agree Gives me personal attention Has convenient services features(e.g., hours, contacts etc) Understand the specific needs.

Tangibles_ Appearance of physical facilities, equipments, personnel and communication materials. s.no Questions Strongly disagree undecided Agree Strongly disagree agree 7. Has modern and appropriate facilities &equipments

C.

8. 9.

New technologies are updated and adopted periodically. Projects a professional image

D. s.no 10. 11. 12.

Responsiveness_ Questions

willingness to help customers and provide prompt. Strongly disagree disagree undecided agree Strongly agree

Employs inform me exactly when services will be performed. Employees are always willing to help me. Employees have the knowledge to answer my questions.

E._

Pricing_

manual process of applying price of consulting

s.no 13. 14. 15.

Questions The companys price quoted is better than the competitors price. The company is always willing to negotiate with the price if needed. The quality of the service is worth the cost.

Strongly disagree

disagree undecided

agree

Strongly agree