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CV Ivor Goodone
Address Line 1
Address Line 2
Tyne and Wear
Post Code

Telephone: 0191 123456. Mobile: 07712 123456. Email: ivorgoodone@email.com

HOTEL – SALES MANAGEMENT

 Business Development – Marketing – Team leadership – Sales 

Highly successful with proven abilities in defining company direction, achieving company targets and
developing new and repeat business. Believing that leading by example whilst adapting to change and a
hands-on approach brings, increased standards and profits. Also skilled in optimising team potentials
through the delivery of training solutions whilst promoting best practice. Now looking for a new Senior
Management position that offers opportunity for progression.
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AREAS OF EXPERTISE
 General management  Sales and marketing  Customer care
 Maximizing profit  Stock / inventory control  Health & Safety
 Business development  Team training / leadership  Security
 Marketing / promotions  Financial control / budgeting  Recruitment
 Licence / employment laws  Property management  Sales initiatives

PROFESSIONAL DEVELOPMENT
National Certificate for Licensees (on licence) 2004
Certificate Welcome Host Qualified (English Tourist Board) 2000
Various courses supplement my extensive hands-on management experience:-
Management and Supervision courses. Task management, communication, right and responsibilities,
leadership and motivation, controlling costs, fire safety, first aid, managing poor performance,
interview skills, catering, employment law, marketing and Human Resources, (to name but a few - all
courses commensurate with areas of expertise).

PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS

Altimade Leisure Ltd
One of the most innovative bar operators in the country. The Company’s philosophy is to
identify under developed, prime sites to design and develop these into unique, stylish and
imaginative venues.

HOTEL MANAGER AND SALES DIRECTOR 1993 – Present

Riverside Hotel, Newcastle upon Tyne
Sole management responsibility, very much a hands on operation - running and expanding this leading
hotel with 36 rooms. Employing, training and supervising 15 staff.
 Developed Total Quality Management across all lines of business whilst foreseeing staff recruitment and
developmental needs.
 Constantly achieved growth in profits by encouraging sales productivity from the staff.
 Implemented modernisation, expansion and refurbishment changes.
 Increased bottom line profits and achieved budgets whilst reducing costs.
 Reduced staff turnover from 60% to 40% by maximizing teamwork and staff job satisfaction.
 Increased turnover by a significant £350K – £800 K p.a. since appointment.
 As Interim Manager: established a new and successful Ultimate Leisure venue (Gresham Hotel) in
Jesmond, Newcastle upon Tyne, including all systems, training and recruitment.

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Riverside Hotel, (continued)

Marketing:
 Developed local business partnerships, initiated hotel advertising development with own website.
 Designed all own brochures and leaflets.
 Organized promotions and exhibitions.
Team & Financial Management:
 Developed the teams (technically and commercially), that enabled them to be the first to identify,
meet and satisfy customer needs.
As Staff Trainer/Developer: (experience gained in all aspects of HR/ personnel work).
 Evaluated training programmes for staff such as customer service and salesmanship.
 Introduced new staff recruitment and training development programme.
 Delivered new training solutions that met the needs of the business and the people.
 Follow-up research concluded improved budgets, increased profits and improved morale.

HOTEL SUPERVISOR 1991 – 93

 Achieved sales records after implementing and developing a company business plan.
 Achieved highest security controls by identifying and reducing cash losses. Decreased stock losses.
 Designed and introduced induction and new training programmes for all staff.

The Royal Hotel, Whitley Bay

HEAD RECEPTIONIST TO ASSISTANT MANAGER 1980 – 91

 In charge of the general running of this hotel (56 beds) and Night Club.
 Also gained experience as Restaurant Supervisor.

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EARLY CAREER SUMMARY

Receptionist / Typist Hambro Life Assurance 1978 - 80
Hairdresser Mayfair Hairdressers 1970 - 75

Languages: Colloquial German.

Interests and Pastimes: Horse riding, hiking, badminton, brown belt karate.

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