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CYNTHIA L.

THOMPSON
15 Jane Lane
Edgewood, NM 87015
(505) 281-2748
Email: cmedich@hotmail.com

WORK EXPERIENCE

3/02 T0 04/09 Protection One, Albuquerque, NM


Administration: Processing all paperwork for new customers. Enter new
accounts in database, scheduling install appointment and processing all
paperwork after install. This includes creating the contract, billing any
charges for install, processing paperwork and sending checks to the
appropriate departments. Also helped sales staff when needed.
CSR: Handling of all incoming customer calls. Directing calls to correct
departments if needed. Answering all questions the customer may have
concerning their account. Helping customers with billing problems,
changing any data that needed updating. Light technical help to
customers. Helping other departments when needed.
Inventory Clerk: ordering and dispersing equipment to technicians.
Sending in inventory counts monthly.

05/95 TO 02/02 Protection Service Industries, Albuquerque, NM


Head Data Entry Clerk: Processed the information for new
Accounts and entered the information into the database. Updating
information on accounts by faxes or phone. Programming new
alarm panels for technicians. Programming information into the alarm
panel at the request of the customer. Helping the customer with
minor technical help over the phone. The training of new employees and
helped existing employees with the programming process. Processing and
mailing monthly and weekly reports to customers.

10/93 to 05/95 Phase I Electronics of NM, Albuquerque, NM


Financial Secretary: Processing all credit applications, pulling credit
reports and processing the final contracts for customers. Provided
spreadsheets when necessary.
Customer Service Rep/In-House Technician/Service Dispatcher: I took all
service related calls, either setting up service or helping the customer over
the phone. I went on minor service calls for repairs. Also did various
other duties when required. Protection Service Industries purchased the
company in May of 1995.

PERSONAL I am proficient with the 10 Key and type 60 WPM. I have been trained on
the ABM and Mastermind Systems. Some Excel and MS. I had a DOD
clearance while working at Protection Service Ind.