2407 35th St.

Phone (515)-953-9096
Des Moines, Iowa E-mail bubbles8328@aol.com
50310

Kaitlyn Landis
Objective I bring a professional, competent, efficient and empathetic attitude to the
workplace with several years of experience serving customers.

Employment 02/2009 – 04/2009 Midwest Professional Staffing Des Moines, Iowa

Contract at Sammons Annuity Group- Customer Support
Client Services Representative
 Sammons Annuity Group is a leading underwriter of fixed and variable
annuity products. Responsible for handling client’s and agent’s questions;
verifying value information as well as mailing, faxing or e-mailing any form or
letter requested.

07/2007 – 01/2009 Wells Fargo Card Services Des Moines, Iowa

Customer Service Representative
 Wells Fargo is one of the nations largest, most successful and safe lending
institutions. Working in customer service; especially at a call center has enabled
me to refine multi-tasking skills, ask probing questions to quickly and
productively solve an issue as well as empathize more easily with not only
customers but people in general.

08/2006 - 01/2007 Jordan Nissan of Ames Ames, Iowa

Secretary
 Jordan Nissan provided me with general clerical skills allowing me to apply
those skills in a faster paced environment. Other abilities taken from this
position were using a speaker system to contact different departments and
acting as a cashier for the parts/ service department.

08/2002 – 01/2007 Diamond Oil Co. Des Moines, Iowa

Janitorial Service
 At Diamond Oil cleaning duties included mopping, sweeping, vacuuming,
dusting, etc. of a smaller business building. Diamond Oil allowed me to show
my ability to be a reliable, consistent, and responsible employee, even through
high school and after moving to Ames for collage.

Education 08/2005 – 04/2007 Iowa State University Ames, Iowa

Liberal Arts
 Completed 2 years of education mainly focusing on Psychology and
English; although still being unsure as to what Career Path I would like to
pursue, I have yet to return.