Q.

List the steps you would take to promote healthy Environment in your state. 15 "Hospitality" plays a key role in hotel industry. Do you agree? Give your views. 15 In response to an advertisement offering Diploma in ITFT. Write a letter of enquiry asking the details of course offered. 15 Invite a firm of caterers to submit a quotation for a staff dinner to be held on their prmises. State the number of place to be set and the approximate sum you are willing to spend on food and soft drinks for each guest. 15 Discuss the various steps in effective writing. How does business writing differ from creative writing? 15 (2)

No. of Printed Pages : 2 Roll No. .................. IInd Year / Hotel Mgt. Subject : Communication- II

1235-N

Q.5

Q.6

Time : 3 Hrs. M.M. : 75 Note: Solve any five questions. All questions carry equal marks. Q.1 Write a Dialogue between customer and front - office who is not satisfied by the VIP suite offered to him and wants a change of accommodation. 15 Your customer has lost purse in your hotel. Put up a notice giving the details description of it. 15 Why listening is important? What is the difference between listening and hearing? Explain the role of listening in making the discussion a sucess. 15 (1) 1235-N

Q.7

Q.2

Q.8

Q.3

(160)

1235-N