Role of Management: Planning Organizing Leading Controlling

Good Manager: 4 Roles: Interpersonal role: They are leader, focal person, liaison with they are front of the business Informal Role: monitor internal and external environment of the organisation, Disseminator of information, spokes -person for org., Decision role: act as entrepreneur, act on issues, allocation of proper resources, issues, resource allocator Negotiator role: Constantly negotiating with inside outside of the org. e.g. suppliers, customer etc Distinguish b/w Top Managers: CEO, CFO Middle Manager: Factory Manager Task is to achieve goals set by TM First Line Managers: Daily operational activities Team Leaders: Follow and implement above roles

What define a good manager? Technical Skills: necessary to demonstrate know the job Interpersonal skills: relating to people, easy to talk with, Conceptual Skills: to take right decisions, analyze things correctly Motivates staff: to have right energy among the staff, the positive spirit around them, ensuring everyone is on board

Topic 5