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and other management process standardization, quality service delivery and support, and enhanced agent and end-user support. Providing a single communication hub, Service Manger enables IT to work as a single organization governed by a consistent set of processes, scaling from medium-sized environments to the large enterprise. Its robust functionality is based upon built-in ITIL best practices that enable self-service and provide controls for the cloud. Key benefits Out-of-the-box ITIL best practices decreases time to value Improved process effectiveness and efficiency reduces costs Standardization and process controls mitigate risk and ensure compliance Automated request management with end-user self-service reduces tier-one demands Dashboards prove effective delivery of services and demonstrate business value