Week 5 Knowledge Check

Concepts Contingency Theory Approaches to Leadership Methods of Communication Types of Political Tactics Mastery 75% 100% 100% 100% Questions
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Concept: Contingency Theory

Concepts Contingency Theory Mastery 75% Questions
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1.The main objective of the contingency theory of leadership is to choose a leadership approach which matches the characteristics of the employees and A. attitude towards their company B. work setting C. need to make more money D. willingness to perform the desired tasks

Correct! The contingency theory of leadership occurs when a leader approaches his or her responsibilities by matching the characteristic of his or her employees with the work setting.

2.Based on the contingency theory of leadership, the leadership approach a manager should choose is contingent on two factors. Which of the following is one of these factors? A. The need for attention B. The need for friendship C. The need of achievement D. The need of understanding

Incorrect The need of achievement is one of two employee contingencies and relates to the employees desire to excel at a certain activity. The other need is the skills and knowledge an employee needs to accomplish their job (Jones, 2007, p. 183). 10.Which of the four leadership approaches would incorporate employee involvement with scheduling and the daily operation? A. Directive approach B. Supportive approach C. Participative approach D. Achievement-oriented approach

Correct! The participative approach incorporates in work schedules, encourages suggestions and consulting with employees, encourages proactive work behaviors, and puts employees suggestions into action (Jones, 2007, p. 183).

11.Which of the four leadership approaches would incorporate clear work rules and procedures and link incentives directly to performance? A. Directive approach B. Supportive approach C. Achievement-oriented approach D. Participative approach

Correct! The directive approach occurs when a leader provides guidance and training, develops clear work rules and procedures, maintains clear work performance standards, and links employees incentives directly to their performance (Jones, 2007, p. 183).

Concept: Approaches to Leadership

Concepts Approaches to Leadership Mastery 100% Questions
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3.What work attitude would a leader promote to influence his or her worker? A. Quantity and quality of work B. Reliability of performance C. Level of effort put into job D. Job satisfaction

Correct! Satisfaction with ones job is a vital attitude that every

employee must have and it is imperative that a leader is aware of the attitude of each employee in order for his or her roles and responsibilities to be successfully met. 4.Which of the five sources of a leaders power would be demonstrated by a leader with rightful authority to direct and control an employees activities? A. Expert power B. Legitimate power C. Reward power D. Coercive power

Correct! Legitimate power is the rightful authority a leader has to direct and control an employees actions. These leaders are often assigned and given responsibility to perform duties by executives within the organization or company. 9.Which approach to leadership would incorporate clear work rules and procedures and link incentives directly to performance? A. Directive approach B. Supportive approach C. Achievement-oriented approach D. Participative approach

Correct! The directive approach is used when the leader provides guidance and training, develops clear work rules and procedures, maintains clear work performance standards, and links employees incentives directly to their performance.

Concept: Methods of Communication

Concepts Methods of Communication Mastery 100% Questions
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5.What form of business communication offers the highest form of persuasive communication? A. E-mail B. Instant messaging C. Telephone conversation D. Face-to-face meeting

Correct! Face-to-face meeting is the most suitable form of persuasive communication and provides the maximum volume and variety of content for the receiver. 6.Which of the following in the best example of active listening? A. Interaction between the sender and receiver B. Knowing the senders problem in advance C. Paying attention as the sender voices ideas D. Paying attention to the words being said and other signals Correct! Active listening is when a person not only listens to the points made by the sender, but also works to understand his or her point of view, ideas, and thoughts during the communication process. This includes a variety of signals, which include

voice inflection and body gestures.

12.What form of business communication offers the least suitable form of persuasive communication? A. E-mail B. Written letters and memos C. Telephone conversation D. Face-to-face meeting

Correct! Written letters and memos are the least suitable form of persuasive communication providing a form of communication that offers factual and detailed information.

Concept: Types of Political Tactics

Concepts Types of Political Tactics Mastery 100% Questions
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7.What political tactic is used by a manager that seeks to find partners, either within or outside of his or her company, to achieve desired goals? A. Giving credit and making everyone a winner B. Reducing uncertainty by supplying clear and objective information C. Building coalitions and strong alliances D. Using expertise and being in a central position

Correct! Building coalitions and strong alliances is a political tactic that is an ongoing activity between two or more managers who combine their strengths to influence others to align to their goals and objectives. 8.What political tactic would a manager be using if they collected and distributed accurate information to support the course of action for his or her team to use? A. Giving credit and making everyone a winner B. Reducing uncertainty by supplying clear and objective information C. Building coalitions and strong alliances D. Using expertise and being in a central position Correct! Reducing uncertainty and using objective information incorporates a recognized approach of collecting and distributing accurate information to support the course of action that the manager is proposing. It is imperative that the information presented is clearly understood and interpreted as the manager intended. 13.What political tactic is used by a manager who has knowledge and expertise that no one else has? A. Using the managers expertise to make everyone a winner B. Reducing uncertainty by providing clear and objective information C. Building coalitions and alliances D. Be irreplaceable and in a central position

Correct! Managers gain power when they are irreplaceable, meaning they have knowledge and expertise that no one else has . great deal of influence.