BNG KHO ST CHT LNG DCH V

Knh gi: Qu Khch hng

Cng ty CP chng khon KIS Vit Nam trn trng cm n Qu khch tin tng s dng dch v ca KIS trong thi gian va qua.
Vi mong mun ngy cng nng cao cht lng phc v khch hng, Cng ty KIS rt mong Qu khch dnh cht thi gian tr li
nhng cu hi ca Bng kho st cht lng phc v bn di nh sau:
S TK GDCK:

Tn khch hng:

S in thoi:

Nam

tr li cu hi Qu khch vui lng nh du X vo cc trng bn cnh cc p n m Qu khch la chn

a. tui ca Qu khch:
1. T 20 - 30 tui

2. T 31 - 40 tui

3. T 41 - 50 tui

4. T 51 - 60 tui

5. Trn 60 tui

b. Qu khch tham gia giao dch ti KIS trong thi gian bao lu:
1. Di 1 nm

2. T 1 - 3 nm

3. T 3 - 5 nm

c. Qu khch bit KIS qua phng tin thng tin no?

1. Internet

2. Bo ch, tp ch

3. Website: www.kisvn.vn

4. Gia nh/ Bn b

5. Tivi

6. Ngun khc, c th:

d. Ti sao Qu khch hng la chn s dng dch v ca KIS:

1. Dch v tt
2. a im giao dch thun tin
5. Khc..

3. Ph giao dch hp l

4. Nhn vin mi gii chuyn nghip

PHN I: DCH V MI GII

Cu 1. Qu khch hng c mong mun c qun l ti khon bi Chuyn vin Mi gii ca KIS c nhn s h tr t vn
trong ngn v di hn khng?
1. C

3. ang xem xt

2. Khng

4. Khc

Cu 2. Qu khch mun nhn vin Mi gii t vn thng qua phng tin no

1. in thoi

2. Yahoo/Skype

4. Khc

3. Email

Cu 3. Theo Qu khch, thi phc v v t vn ca nhn vin KIS l:

1. Thn thin, lch s, c thi tt, phc v cng bng ti tt c cc khch hng
2. Thiu tnh chuyn nghip v quan tm ti khch hng
3. Khc
Cu 4. Vi mong mun dch v Mi gii t vn u t chng khon s mang li s hi l ng cho khch hng hn n a, in hy
nu kin nh gi ca Qu khch v dch v ca ch ng ti (Ngoi cc ni dung trn).
..
..
..
PHN II: GIAO DCH LNH
Cu 1. Cc phng thc t lnh ti KIS p ng c nhu cu giao dch ca Qu khch cha?
1. Knh t lnh phong ph

2. p ng c

3. t knh t lnh

4. Khc

Cu 2. Hin nay qu khch ang s dng phn m m giao dch no ti KIS?

1. K-Pro

2. K-Home

3. K-Home mini

Cu 3. Phn m m giao dch trc tuyn K-Pro, K-Home v K-Home mini ti KIS c Qu khch nh gi ra sao:
1. Chuyn nghip, d s dng, giao din thn thin v Qu khch rt hi lng

Tr s chnh: Ta nh Maritime Bank, 180-192 Nguyn Cng Tr, Q1, TPHCM.

Chi nhnh H Ni: Ta nh CTM, 299 Cu Giy, Q. Cu Giy, H Ni.

Tel: +84.8.3914 8585

Tel: +84.4.3974 4448

Fax: +84.8.3821 6898

Fax: +84.4.3974 4501

2. Bnh thng, tng i hi lng

3. Kh s dng, cn pht sinh nhiu li, Qu khch khng hi lng
4. Khc.
Cu 4. Qy khch s dng giao dch trc tuyn K-Pro, K-Home v K-Home mini cho nh ng mc ch no sau y (c th la
chn nhi u phng n)
1. Theo di ti khon, thng k chng khon
2. Phn tch chng khon
3. t /Sa/Hy lnh
4. Chuyn khon/thc hin cc nghip v lin quan n tin
5. Khc.
Cu 5. Dch v chuyn ti n qua in thoi ca KIS l
2. Cha kp thi, chm

1. Nhanh

3. kin khc.

Cu 6. Qu khch c mun KIS pht trin thm chc nng mi no n a khng trong phn m m giao dch trc tuyn
1. C
2. Khng
3. kin khc
Cu 7. Theo Qu khch, dch v tng i Call center ca KIS c p ng nhu cu truy vn thng tin ca Qu khch khng?
1. p ng nhu cu v chuyn nghip
2. p ng nhng thiu chuyn nghip
3. Cha p ng
4. Khc.
Cu 8. Theo Qu khch, thi phc v v t vn ca Call center l:
1. Thn thin, lch s, c thi tt, phc v cng bng ti tt c cc khch hng
2. Thiu tnh chuyn nghip v quan tm ti khch hng
3. Khc

PHN III: DCH V H TR VN CA KIS

Cu 1. Ti KIS, Qu khch thng s dng dch v h tr vn no sau y?
1. K qu (Vay Margin)
2. Dch v T2 (min ph li vay n ngy T2)
3. ng trc tin bn chng khon t ng
4. Khc
Cu 2. Theo Q y khch danh mc c phiu Margin ca KIS nh th no?
1. a dng v cp nht

2. Bnh thng, p ng nhu cu

3. t, cn phi b sung thm m chng khon

Cu 3. Theo Qu khch hng ph dch v Margin ca KIS l?

1. Cao

2. Bnh thng

3. Thp

4. Cnh tranh trn th trng

Cu 4. Thng tin t vn v cc dch v h tr vn ca KIS c lm Qy khch hi lng khng?

1. Rt chi tit v chuyn nghip

Tr s chnh: Ta nh Maritime Bank, 180-192 Nguyn Cng Tr, Q1, TPHCM.

Chi nhnh H Ni: Ta nh CTM, 299 Cu Giy, Q. Cu Giy, H Ni.

Tel: +84.8.3914 8585

Tel: +84.4.3974 4448

Fax: +84.8.3821 6898

Fax: +84.4.3974 4501

2. Nhn c cc thng tin cn thit

3. T vn s si, khng c th
4. Khc:...
PHN IV: KHC
Cu 1: Qu khch c thng uyn theo di bn tin Phn tch th trng ca KIS khng?
1. Thng xuyn

2. Khng thng xuyn

3. Thnh thong

4. Khng

Cu 2: Bn tin Phn tch th trng hng ngy ca KIS theo Qu khch ni dung thng tin c cung cp l
1. Rt nhiu

2. Nhiu

3. Kh nhiu

4. Khng nhiu

Cu 3: Trong thi gian va qua KIS t chc mt s Hi tho cung cp thng tin th trng cho Nh u t. Nu khch hng
c tham d vui l ng cho bit kin v cc bui Hi tho . V trong thi gian ti KIS s tip tc trin khai cc bui Hi tho,
Qu khch s mong mun c tho lun v ch no?
kin khch hng:
.
.
.
.
Cu 4: Website www:kisvn.vn ca KIS theo Qu khch l:
1. Giao din p, tc truy cp nhanh, p ng y cc thng tin th trung
2. Giao din khng p, tc truy cp chm, hay b li, cha p ng y cc thng tin th trung
3. Khc.
Cu 5: nh gi tng qut cht lng dch v ca KIS th Qu khch s nh gi l:
1. Rt hi lng

2. Hi lng

3. Tm chp nhn

4. Khng hi lng

Khc

kin khc ( Ngoi cc ni dung ni trn, Qu khch cn kin no khc, vui lng ghi r di y )
.
.
.
.
.
Trn trng cm n s hp tc ca Qu khch!

Tr s chnh: Ta nh Maritime Bank, 180-192 Nguyn Cng Tr, Q1, TPHCM.

Chi nhnh H Ni: Ta nh CTM, 299 Cu Giy, Q. Cu Giy, H Ni.

Tel: +84.8.3914 8585

Tel: +84.4.3974 4448

Fax: +84.8.3821 6898

Fax: +84.4.3974 4501