Group-5

Common Questions in a Survey

Likert Scale
Questions on Average Check Boxes

Guttman Scale
Thurstone Scale Descriptive Questions

Questions on Averages
Lets take a school with 4 courses per semester, and

two semesters of required courses. Seven(3 credit) courses are normal, classes run in 65 student sections While one course(1.5 credit) is divided into 2 halfsemester courses, each run in 20 student seminars

What is the average class size in a required course?

Questions on Averages
Possible Answers: A student takes 9 courses: 7 at 65 and 2 at 20 for an average of 55 If you weight over time, it is really 8 semester-courses: 7 at 65 and 1 at 20 for an average of 59.4 There are about 200 students, so the school offers 21 sections of 65 student classes and 20 sections of size 20 for an average of 43

Standard Result of Queuing Theory

System view of a queue need not equal a Customers

view Thus it is better to ask customers/end users questions about averages rather than system

Standard Result of Queuing Theory

Consider a store that is open for 8 hours
For seven of those hours, not a single customer

appears But a bus comes by and drops off 96 people who promptly stand in line for service The average (over time) system queue length was 6 Customers view of queue had average 48 people