Improving Order Processing

Davie Buyanga Nova Davis Todd Caster Natalyn Niswanger Elizabeth Vue Sangmi

Catalyst Marke,ng

Full Service Promotions Custom Merchandise Creative strategic Thinking

Catalyst excels at designing completely custom merchandise

Catalyst enjoys a well established and cross industry por=olio of clients

How big is Catalyst Marke,ng?

About 35 employees Based out of Seattle Annual Sales from 2012 $20 Million/yr. We are projected to do about 25 Million this year

We have recently re,red our old Opera,ng System

Old system -outdated -slow -redundant -difficult to train new employees on

Facilis, will provide the real ,me data we need to thrive in the fast past market we are up against.
Facilis: Web based Real time data Sales Trends Order Status Client contact information is available Set follow up dates/to-do list Receive better pricing from vendors Manage new company web site

Now that we have this great system, how do we implement it without aec,ng the day to day business.
Employees must be trained on the new system without affecting the day to day business operations. Employees will need to function under the guidelines of their new/ revised job roles Employees will need to continually update client profiles so that the data Employees are also in charge of update their clients with this new change

We are recommending the 3 step plan for implementa,on as to not aect day to day business transac,ons?
1. Create a Standard for Operating Procedures
Clear and defined job roles Understand department needs Simplify

2. Training

3. Confidence in the new system

Facilis vendor is available for assistance Liaison between vendor and company FAQ quick sheet to reference

Employees will need to go through the order process a few times to make sure that they are comfortable with the new work processed. Trust in the Logistics' coordinator