MEA Taleo Recruit Module Manual

Approved by: Issued on: Effective From: Department: Author: Contact: Version: Supercedes guideline issued on: Distribution List: Security classification:

Mr Hyo Sik Kong 23th November 2010 1st December 2010 RHQ HR Katya Abasheva Katya Abasheva V1 RHQ & MEA Subsidiaries HR Internal document

Content 1. Definitions ............................................................................................................................................................. 3 2. Taleo Description. ................................................................................................................................................ 4 3. Access to Taleo ..................................................................................................................................................... 5 4. Installations .......................................................................................................................................................... 5 5. Training materials and Technical Support: ...................................................................................................... 6 6. Requisition Management..................................................................................................................................... 7 7. Recruitment process workflow: How to track candidate and requisition status ......................................... 11 7.1. Requisition Status ....................................................................................................................................... 11 7.2 Tracking Applicant status ........................................................................................................................... 12 8. Sourcing CVs for the new position ............................................................................................................... 15 8.1 Direct advertisement on LG web-site................................................................................................... 15 8.2 Advertisement on the social networking web-sites ............................................................................. 15 8.3 Sourcing CVs in Taleo database ........................................................................................................... 17 8.4 Referral ................................................................................................................................................... 18 8.5 On-line Career Portals .......................................................................................................................... 19 9. How to send candidates CV to Hiring Manager ............................................................................................ 20 10. Scheduling Interview ....................................................................................................................................... 21 11. How to send follow up e-mails to the candidates .......................................................................................... 23 12. Reference Check............................................................................................................................................... 24 13. Mass uploading CVs ........................................................................................................................................ 25

1. Definitions Taleo Recruit Module web-based recruitment software supporting company internal applicant database and allowing to manage critical candidate and requisition information from any internet-enabled computer with a web browser. (for more information you can visit www.taleo.com). MEA LGE has renewable one year contract with Taleo with monthly charges per each active user. User - all the people with access to Taleo Recruit system. Types of users System users have different access rights. MEA LG Electronics is currently having the following types of users: Active Users: Administrator - Administrators have access to everything, including all candidates and other confidential information. Only Administrators can create new users and reset user passwords. Currently administration rights are given to RHQ Recruitment Assistant Manager, Mrs. Katya Abasheva (katya.abasheva@lge.com) Recruiters - Recruiters can search through the candidates database, but only have full access to candidates who are unassigned or who have applied to requisitions they own. Recruiter status is assigned to one user, recruiter-in charge in each MEA subsidiary No Access User individuals registered in the system without having access rights. In MEA region Users with No Access rights include all potential interviewers who might be a part of the interviewing process such as Hiring Managers and Potential Interviewers Users with No Access can be added to the list of interviewers when interview in scheduled in the system. Also they will be able to receive interview invitation schedule by e-mail. The purpose of assigning No Access status is to avoid addition costs associated in the active users registration. Unlike as Active Users, No Access Users registration is free of charge. Other types of users have not been applied to MEA region at the moment. More information about other users types can be found under Help Recruit Requisition a vacant position registered in the system Requisition Status a user can assign specific status to each requisition such as: - Waiting for Approval A position has not been decided - Open A requisition in this state has been approved and is actively being recruited for - On Hold - A requisition in this state has been temporarily placed on hold. - Filled - A requisition in this state has been filled - Dissolved - A requisition has been dissolved (cancelled) and is most likely not going to be reopened anytime soon Candidate an individual whose profile has been registered in the system. This might be a direct applicant, candidate profile sent by the agency, referral or profile received from any other source Candidate Status the stage of the candidate application in recruitment process (see example: Image 1.1 ). The system uses two levels of Candidate Statuses: (1) the Main Status which is intended to 3

reflect the relationship a candidate has with a Company overall; and (2) the Requisition-Specific Candidate Status which is intended to reflect the relationship a candidate has to a specific requisition and associated with recruitment process workflow. The purpose of tracking two statuses is to display a Main Status to other system users so they understand whether the candidate is being considered by another Recruiter this ensures that Recruiters are not competing against one another for the same candidate. Image 1.1

2. Taleo Description. The system provides the following functions: Candidate information management Requisition Management Careers Website Management Job Postings on LG web-site Reporting, Form creating & Analysis Recruitment Process Tracking Interview Feedback, References and Background Checks Interview Management Ranking & Pre-Screening Employee Referrals Candidate Contact Management Comments, Expenses and Attachments Offer Letter Creation and Revision Candidate and Requisition Activity 4

Link with Outlook, Internet Explorer, Linked In and Face Book Auto-reply function to the candidates Massive e-mail distribution to the candidates (Regret letters, interview invitations, application feedback, etc)

3. Access to Taleo New User: Administrator will create an account for every user assigning ID, user location, region and access rights. In order to access the account in the first time user will receive automotive message from Taleo system with ID and password with instructions how to access it. Existing User: - Visit web-site www.taleo.com and click on Customer Login - Enter your ID, password and company code: LGE for all users In case you forgot your password or ID, use the function Forgot password or contact to your administrator (katya.abasheva@lge.com) 4. Installations Before starting working in the system a few installations are required: 4.1 Outlook Plug In: Click http://tbe.taleo.net/outlook/TaleoOutlookToolbarInstaller.exe and click Run. Follow the instructions in the Taleo Outlook Toolbar Setup wizard and then click Finish. 4.2 Taleo Source Bar for Internet Explorer Log in into Taleo Click Resource Resource Center (on top right corner) Click Download IE Sourcebar (see Image 4.1) Follow installation instructions Image 4.1. Download Taleo Internet Explorer Sourcebar

5. Training materials and Technical Support: Off-line materials Taleo User Manual On-line materials (see Image 5.1): 1 - Help Recruit on-line system manual

2 - Resource Center catalog of videos, details manuals. If you have difficulties with usage of some functions you can search for related video or instructions to learn more about the system. (Example: Image 5.2) Image 5.1 On-line manuals
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Image 5.2. On-line Training Materials

Select the relevant video/instruction

Type the key words for search

Play Video

Technical Support: Off-line support Please contact to your Administrator On-Line Support You can raise your request for technical support by using on-line web-support option (Image 4.1 - Web-Support (3)

6. Requisition Management Opening a New Requisition (Image 6.1): 1. Click: Requisition New Requisition

Image 6.1. Creating a new requisition

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List of Requisition Sections: 1. Section - Requisition Owner(s) (mandatory field) - Click [Add/ Remove]- Find your user name, Click on Arrow to add to Assigned section (Image 6.2). Image 6.2. Adding Requisition Owner

2. Section - Requisition Information: Status (mandatory) select Waiting for Approval or Open status Candidate Work Flow shall state Standard Workflow Current Status Comment this field is used only adding notes with regards to the requisition status if required Location (mandatory) select the position location Subsidiary - the system will fill up sub information automatically Title (mandatory) enter the position title Job Family, Job Grade and Position Class shall be selected accordingly with GTR guidelines. Please make sure that the job profile is evaluated by the Comp and Benefits Manager or your HR Manager prior registering the job in the system # of opening enter number of positions to fill up Enter department enter the name of the department the position will be based Budget Status select budgeted if the position was included in the annual manpower plan or not budgeted if the position was approved beyond the initial manpower plan Reason of opening select the appropriate reason from the list Replacement for enter the name of the employee and his ID if applicable Employment duration - select the appropriate duration type from the list Annual salary budget (USD) please indicate the fixed annual salary plus benefits budget for each position in USD currency Open date enter the date the position has been approved and activate from Fill date enter it at the point when the position is filled up (the new employee joining date) 3. Section Requisition Posters Recruiter can select LG web-site career page where he/she wants to post job advertisement. Recruiter can choose only the web-sites which he/she is authorized to use. Multiple choices are allowed. In case you want to place jobs on the web-site you are not authorized to do please contact to your Administrator. 4. Section Description This section will be posted on the web-site you have chosen in Requisition Posters section. Usually it consists of Role and Responsibilities and Job Requirements information. Also recruiter can include salary or any other important information an applicant shall know.

The format and style of the text shall be aligned with the corporate guidelines (please find below):
Font type - Trebuchet MS, Font Size 11 px Font Color - Gray

To make sure that the description text format appears on the web-site correctly follow the below instructions (Image 6.3): 1. Use MS Word to create the requisition description. Select the font type, size and color as per the above instructions. Copy the description text 2. In Taleo in Description Section click Paste from Word button Please make sure that your spelling and grammar are correct. Image 6.3. Creating Requisition Description
Make the Description in MS Word
Font Color Gray Font Type Trebuchet MS Font Size 11 px

Click OK. Click Save

Paste from Word

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7. Recruitment process workflow: How to track candidate and requisition status There are several types you information Recruiter must update on regular basis: 1. Requisition Status 2. Candidate Requisition Specific Status 3. Interview schedule and feedback 4. Reference check up Please find the details below: 7.1. Requisition Status This can be updated in two ways. 1. From Requisition list (Image 7.1): 1. Click Requisition in menu 2. Tick the selection box of the requisitions which status is to be changed 3. Select the required status Image 7.1. Updating Requisition Status

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2. From Requisition View page (Image 7.2) 1. Click Requisition 2. Click on Requisition title 3. Select the required status 4. In order to edit requisition information click Edit button Image 7.2 Updating/ Editing Requisition Information

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7.2 Tracking Applicant status Candidate Requisition-Specific Status Recruiter must ensure that Candidate Requisition-Specific Status (CRS) is always updated as per the below instruction. CRS reflects the stage of the application in recruitment workflow (Requisition Specific Work Flow Chart. 7.4). When Recruiter receives candidate application he/she will be given several options to update candidates requisition specific status (e.g. Image 7.3)

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Image 7.3. Updating Candidate Requisition Specific Status (Example)

This is example of tracking status of the new applicant, Mr. Esper Haddad through the following stages: Reviewing CV Short listed for the telephonic interview Placed in the pool of candidates to be shared with Hiring Manager - ect
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1. After reviewing the candidate profile and finding its suitable for the position requirements, Recruiter will click Phone Screen under Next Step (Req). The system also provides other options such as: Sending CV to the Hiring Manager (without conducting phone screen) or Rejecting or Blacklisting the candidate. 2. The system will update the candidate status to Phone Screen. Also the Main Status will be automatically updated by the system to Considered to at least one position 3. Depending on the results of phone screen interview recruiter will given the new options: to Send CV to the Hiring Manager or Schedule Interview or to Reject the candidate System also gives the option: Form: Create Interview Schedule. By choosing this option user can create interview schedule in the system (for more details please see Interview Schedule section)

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Chart 7.4. Requisition Specific Work Flow

Candidate Application uploaded into the system NO Reviewing CV of the new applicant Does the profile match the position requirements? YES Phone Screen Has the candidate past telephonic interview? YES Application Disqualified (Black Listed) NO Rejected

CV is send for review to Hiring Manager

Create Interview Schedule: Interviewing

YES

Rejected Has Hiring Manager shortlisted the candidate?

NO

Awaiting for the final decision?

Application Disqualified (Black Listed) NO Is Reference Check positive?

Has the candidate been selected? Reference Check Reference Check

.NO

Extend the job offer

.YES Rejected

Pre-employment

Hired

YES

Has been offer accepted?

NO
Application Disqualified (Black Listed)

- Multiple options to select (e.g. application might be shortlisted for Phone screen OR Rejected OR Blacklisted)

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Besides updating Candidate Requisition Specific status Recruiter can enter status comments in the candidate profile.

- Open Candidate Profile - Click Edit button - Enter information in the Current Status Comment Field - Click Save
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8. Sourcing CVs for the new position There are several ways to use Taleo for searching CVs: 8.1 Direct advertisement on LG web-site For direct advertisement on LG web-site please read the Section 6.3. - Requisition Posters. When the job seeker applies for the specific position Recruiter will receive auto-notification e-mail with the link to open the candidate profile. 8.2 Advertisement on the social networking web-sites Recruiter can place information about the position on the social networking web-sites (e.g. Facebook, Tweeter, Linked In and others) by creating personal or company profile and sharing the information about the new openings. For collecting applications through Taleo, Recruiter shall refer to the web-site: e.g. you shall mention: To apply, please visit our career page on the web-site www.lg.com/ae. Also Taleo allows to place the link to apply for the specific position without referring to visit LG web-site by giving the link which opens job application form (Image 8.1 ).

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Image 8.1. Application Form Link for the specific job

Open Requisition page Copy the job requisition poster link and paste it on the relevant web-site as instruction how to apply for the position.

Example This is example how you can use Linked In and Taleo for advertise jobs:

1. Create your own profile on Linked In 2. Join the relevant professional groups (e.g. LG Electronics) 3. Post the job information you want to advertise on the web-site 4. Make sure that you place the job poster link or web-site to apply (or both of them)
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8.3 Sourcing CVs in Taleo database Please see the Image 8.2 - Click Candidate Search - Select the search criteria applicable for the position (e.g. years of experience, function, language skills, etc) Please note that when you set criteria, the candidates who havent filled the selected fields will be automatically excluded from your search. Therefore, it is recommended to use Keywords search tool instead of the field value selection (Image 8.2) How to use keyword search tool Enter each keyword you want to search for separated by spaces ' ' or commas ' , '. Prefix keywords that MUST appear with a plus '+'. Prefix keywords that MUST NOT appear with a '-'. To search for a specific phrase that MUST appear, place a plus '+' within the quotes. E.g. +Human Resources Example: If you are looking for the candidates for senior manager position in marketing where the key requirements are: Experience in brand marketing Arabic language skills Type the key words as following: +Manager +Brand Marketing +Arabic Image 8.2. Candidate Search in Taleo database

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Once you have identified the list of potential candidates for the role, please make sure that they are linked with your requisition. If they are not, click Submit button in the candidate list or if you have opened the candidate profile click Attach Requisition. Now the candidates you are interested in have been included in the candidate list for your requisition. To review all candidates related to your requisition click Requisition - Candidates under Next Steps column (Image 8.3). Image 8.3. List of candidates applied for the specific position

Then select the candidates specific requisition status (see section 8.4 Referral

).

You will receive CVs sent directly to your e-mail which can be uploaded into the system directly from Outlook. In order to use this function Outlook Plug In function shall be installed (for installation instruction read Section 4.1). When you receive potential candidate profile by e-mail which you want to upload into Taleo, click Add to Taleo button (Image 8.4).

Image 8.4. Uploading CVs of the direct applicant or referral sent by e-mail 18

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1. Click on the e-mail that consists of candidate CV 2. Click Add to Taleo button 3. Choose appropriate source the e-mail came from 4. Click Next. 5. Fill up the missing fields 6. Click Next and Finish

8.5 On-line Career Portals Recruiter might use local internet career portals to advertise the positions and collect the CVs. Taleo allows to create interactive Tool Bar to copy candidate information and to upload their CVs into Taleo (Image 8.5). In order to use this function you shall install Taleo Internet Explorer Tool Bar. (for installation instructions go to section 4.2 ) Please note this function is available only in Internet Explorer program.

Image 8.5 Using Taleo Tool Bar in On-line Career Portals 19

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1. Activate Taleo IE Source Bar. Open Explorer, Click View, Click Explorer Bars Taleo IE Sourcebar. Log In (first time only) 2. Open Career Portal website (in this example it is Linked In) 3. Now you can select candidate information and copy in into Taleo form by using mouse cursor 4. Please note that in order to upload the CV you will have to save it on your computer first and then to browse it from Taleo Form 5. Click Save

9. How to send candidates CV to Hiring Manager If you selected status CV send to Hiring Manager, the system allows actual forwarding the candidates CV to any e-mail recipient. (Image 9.1).

Image 9.1. Forwarding Candidates CV 20

Tick the selection box of the candidates whose CVs you want to send to the manager Click Send To Select Candidate data and resume attachment Click Next Type the manager e-mail address.

10. Scheduling Interview 21

If the candidate is short listed for interview, open the candidate profile and follow the below instructions (Image 10.1) Image 10.1 Scheduling Interview 1. Update the candidate status to Phone Screen or Interviewing depending on the selection stage. 2. Once you changed the status you will see under column Next Step (req) it will appear the link FORM: Create interview schedule. Click on it 3. The system will open interview schedule form. Fill up the interview details 4. Add the interviewers 5. You can choose to send the interview schedule and candidate resume to the interviewers by ticking the Send interview box. In this case the invitation can be saved in Outlook Calendar. 6. Also you can choose the e-mail with interview schedule by ticking Send interview schedule email to candidate box
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After completing interview Recruiter must enter interview feedback into the system (Image 10.2): Click My View Go to My Interviews section Click Submit Interview Feedback Fill up Feedback section and Save

Image 10.2. Interview Feedback

11. How to send follow up e-mails to the candidates Recruiter can send individualized or mass e-mails to the candidates by using Taleo, e.g. Regret letter, Application Follow up letter, etc. by using system templates or creating their own (Image 11.1).

Image 11.1. Sending mass e-mails 23

1. Tick the selection box from the list of candidates 2. Click Send e-mail button and click Next 3. Select the template or type your own text 4. Click Send

12. Reference Check As a part of recruitment process, Recruiter must conduct reference check up of the selected candidate and enter the reference check information into the system. Open the candidate profile 24

Scroll down to Reference Check section Click New Reference and fill up the required details Click Save

13. Mass uploading CVs You can do mass upload of the CVs into the system. Please follow the below instructions. Please note that in the case of mass CV upload the system will be able to extract only candidate names, e-mail IDs, country of origin and to attach the candidates resumes. Other information shall be added manually.

Image 13.1 Mass CV upload 25

1. Compress bulk of CVs into ZIP achieve file 2. Click Candidates Import Import Multiples Resumes-Click Next 3. Browse the File. Choose the relevant source and main status (see status definition in the section). 4. It is highly recommended to link the file with the requisition. Click Import

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