KAMUZU CENTRAL HOSPITAL INDICATORS A. WAITING TIMES 1. Waiting time to get consultation 2.

Waiting time to get a late result 3. Waiting time to get radiology result 4. Waiting time to get drugs 5. Waiting time to get surgery 6. Waiting time to get endoscope 7. Waiting time to get admitted B. PROPOTIONS 1. Proportions of patients who get prescribed treatment; 2. Proportions of patients who get needed service; 3. Proportion of patients ending in admission; 4. Proportion of patients who die in the hospital; 5. Proportion of inpatient who end up with infection while in the hospital; 6. Proportion of patients satisfied with service. C. INPATIENT SERVICE 1. Bed occupancy; 2. Bed turnover; 3. Average length of stay. D. AVERAGES 1. Average of expenditure for patient 2. Average number of patients per health professional; E. SOLUTION 1. 2. 3. 4. Find the cause of the problem Make a plan; Take action; Evaluate.