1. What happens if you are trying to do this by yourself without roommate?

Answer: Roommate was assigned the duty of filling the tray and heating the oven and this process a combined time of 10 minutes. On the first order washing, mixing , spooning will take exactly 8 minutes. Moreover filling takes 1 minute and heating takes 9 minutes. Therefore the second order Kristine can start the process of washing, mixing and spooning after 1 minute only but will have to wait for a minute extra before she can start baking. This process will turn into a bottle neck. Maximum of only 20 orders can be accepted since the cycle time has increased by 2 minitues. (10 to 20 minutes)

2. Should you offer special rate for rush orders? Suppose you have just put a tray of cookies into the oven and someone call up with a crash priority order for a dozen cookies o f a different flavor. Can you fill the priority order while still fulfilling the order for the cookies that are already in the oven? If not, how much of a premium should you charge for filling the rush order? Answer: There is no point in filling the priority order if we get a crash order. The cookies that are already in the oven should not be taken out. The baking process is of 9 minutes and the process of washing, mixing and spooning is of eight minutes. So the order will have to wait for eight minutes before placing it in the oven. So the crash order has to wait for only one minute before it sets in the oven. 3. When should you promise delivery? How can you look quickly at you order board (list of pending orders) and tells a caller when his or her order will be ready? How much of a safety margin for timing should you allow? Answer: The finishing time will take 26 minutes more than the standard time. We can promise delivery any time after this time. For rush order the safety margin time will be 8 minutes. If we are getting a order in between the wash process, you need to halt the normal process and start working on rush order. The previous order will not be delayed for more than 8 minutes. Thus the safety margin will be 6+2=8 minutes.