Unit-2 Lesson-5 page 35 (H):

Personal Finance

11/2/2013 Amy Yin

A business letter to make a complaint

No.168, Sec. 1, Zhongshan N. Rd., Taipei City 104, Taiwan (R.O.C.) November 2, 2013 ATTN: China Airplane Customer Manager No.131, Sec. 3, Nanjing E. Rd., Taipei City 104, Taiwan (R.O.C.) To Whom It May Concern: I went to China several times with China airlines. However, I took your airplane last week and had a very bad experience. First, the food was cool and the milk was sour. The attendant listened to my concerns, but then did not have a good attitude and thought that I was criticizing her. Also, I wanted a pillow and a blanket a few minutes later, but I did not get them until shortly before landing. I really disliked this experience and therefore write this letter to you. I suggest that you to improve your service and train your employees to be more understanding and professional. Regards Amy Yin