Arjun Short Project

TRAINING AND DEVELOPMENT
HCL
TRAINING AND DEVELOPMENT IN

HCL CDC, CHANDIGARH
Project report in the partial fulfilment of the requirement for the award Of the degree of
BACHELOR OF BUSINESS ADMINISTRATION

OF
Punjab Techn ca! Un "e#$ %&, 'a!an(ha#

SUBMITTED B)* ARJUN SINGH Uni ! Roll no" ##$%&&' UNDER THE GUIDANCE OF* (i)) Pri*an+a Placement ,oordinator H,-. ,handigarh!
DEPARTMENT OF MANAGEMENT KC School of management and computer application S!S Nagar" #$%&$'$%&()
/, School of (anagement And ,omputer Application) .S0S Nagar!
HCL
DECLARATION
I, Arjun Singh, student of BBA 4th Se ester, here!" de#$%re th%t &roje#t entit$ed A S%u(& +n TRAINING AND DEVELOPMENT a% HCL CDC 'ith referen#e to ()*L *D*+ su! itted in the &%rti%$ fu$fi$ ent of the degree for B%#he$or of Business Ad inistr%tion to (Punj%! Te#hni#%$ ,ni-ersit"+ is of o'n %##ur%te 'or./ I further de#$%re th%t %$$ the f%#ts %nd figures furnished in this &roje#t re&ort %re the out#o e of " o'n intensi-e rese%r#h %nd findings/ The" %re first h%nd %nd e during the #ourse of the origin%$ in n%ture, %$$ the infor %tion g%thered !" "
&roje#t %t )*L *D*, 0*h%ndig%rh Br%n#h1 'i$$ !e .e&t stri#t$" #onfidenti%$ %nd 'i$$ not !e dis#$osed 'ithout the &rior 'ritten #onsent of #o &%n"/ This infor %tion h%s !een used for &ure$" %#%de i# &ur&ose/
AR2,N SING)
&
HCL
AC,NO-LEDGEMENT
I % he%rted$" gr%tefu$ to Mr/ Sh " ,u.a# M $h#a 0Guide1 for e to undert%.e " tr%ining under his guid%n#e/ It is the resu$t %!$e to #o &$ete " &roje#t/ .indness th%t I % %$$o'ing of his estee
I e3&$oit this o&&ortunit" in e3&ress sense of gr%titude %nd inde!tedness 'ho$e he%rted$" to M $$/ PRI)AN,A for their en#our%ge ent 'hi$e #%rr"ing out stud" of our &roje#t 'or. on tr%ining %nd de-e$o& ent/ I% re%$$" th%n.fu$ to %$$ the e !ers of )*L *D* for &ro-iding e
the ne#ess%r" he$& re4uired during the tr%ining &eriod/
AR2,N SING) BBA 5th Se ester
'
HCL
PR12A,1
Industri%$ tr%ining is one of the ost #o &onents in the fu$fi$ ent of %n" &rofession%$ #ourse #ondu#ted %t %n" $e-e$ %nd %t %n" #o$$ege/ The %in &ur&ose of the tr%ining &rogr% is to e3&ose the tr%inees to the &r%#ti#%$ e3&erien#e of the %#tu%$ industri%$ #onditions in 'hi#h the" %re re4uired to 'or. in future/
The $e#turers he$& us to .no' the theoreti#%$ #on#e&t of the &ro#esses !eing fo$$o'ed %t the industri%$ $e-e$ %nd the too$s !eing used to #ondu#t th%t &ro#ess !ut 'e 'ou$d get the #o &$ete .no'$edge of the &ro#ess on$" if 'e h%-e % #h%n#e to 'itness the &ro#ess, stud" it %nd if &ossi!$e !eing %!$e to #ondu#t th%t &ro#ess if %uthorities %$$o' us to do so/ Thus e erges the need of industri%$ tr%ining/
E0ECUTIVE SUMMAR)
HCL
.no'$edge,
Tr%ining is % *D* &ro#ess th%t in-o$-es the %#4uisition of
sh%r&ening of s.i$$s, #on#e&ts, ru$es or #h%nging of %ttitudes %nd !eh%-ior to enh%n#e the &erfor %n#e of e &$o"ees/ It is % &%rt of %n indi-idu%$6s &rofession%$ de-e$o& ent/ It he$&s % &erson do so ething !etter %nd de-e$o& s&e#ifi# s.i$$s for % &%rti#u$%r t%s./ I h%-e undert%.en the &roje#t on T#a n n1 an( (e"e!+2.en% %s % &%rt of the #urri#u$u of the 4th Se ester/ The %in re%son I too. u& this &roje#t is to $e%rn ho' tr%ining %ffe#t e &$o"ees in their 'or.ing st"$es/ The %in intent7%i of doing this &roje#t is to underst%nd 'h%t good tr%ining oti-%tion %nd it %ffe#ts the #o &%nies/ The &roje#t he$&s
effe#ts the e &$o"ee6s
e to underst%nd ho' % #o &%n"6s )R De&%rt ent tr" to i &ro-e their !usiness !" .ee&ing good re$%tions 'ith e &$o"ees/ It he$&s to underst%nd ho' good 'or.ing #onditions he$& e &$o"ees to 'or. This &roje#t is % It he$&s ore effi#ient$"/
e%ns to %&&re#i%te the nitt"8gritt" in-o$-ed in e &$o"ee6s
re$%tionshi& 'ith their org%ni9%tion %nd e &$o"ers 'ith the he$& of good tr%ining/ e underst%nd ho' org%ni9%tions .ee& #onst%nt #he#. of he%$th %nd s%fet" so %s to run their !usiness s ooth$"/ L%st !ut not the $e%st, this &roje#t, sho's through #%se studies ho' different org%ni9%tions t%.e #%re of the 'or.ing en-iron ent, so %s to .ee& their e &$o"ees %nd other %sso#i%tes h%&&" /I th%n. )*L *D* for their en#our%ge ent to #o &$ete this &roje#t/
3/3 COMPAN) PROFILE
HCL
INTRODUCTION OF HINDUSTAN COMPUTER LIMITED 3/3/3 C+.2u%e#$ an( In4+#.a% +n Techn+!+1& 5 In(u$%#& O"e#" e6 Infor %tion s#ien#e is the s#ien#e th%t in-estig%tes the &ro&erties %nd !eh%-iours of infor %tion, the for#es go-erning the f$o' of infor %tion, %nd the &ro#essing infor %tion for o&ti u fro those re$%ted to te#hno$og", gr%&hi# %rts, e%ns of %##essi!i$it" %nd us%!i$it"/ The fie$d is deri-ed
%the %ti#s, $ogi#, $inguisti#, &s"#ho$og", #o &uter %n%ge ent %nd other fie$ds/
A n%tion6s de-e$o& ent &otenti%$ de&ends u&on its %!i$it" to #ontinuous$" edu#%te its &o&u$%tion %nd its %!i$it" to #re%te %r ies if s.i$$ed %n&o'er/ In &%rti#u$%r, use of Infor %tion Te#hno$og" 0IT1 in %#4uiring .no'$edge %nd s.i$$ h%s !e#o e %n essenti%$ e$e ent in edu#%tion %nd tr%ining/ These IT e$e ents in the edu#%tion%$ &ro#ess h%-e %gi#%$ effe#ts/ %.es the $i-es of $e%rner %nd te%#hers
)igher edu#%tion 'ithout the su&&ort of IT of #o &uting %nd #o
e4u%$$" diffi#u$t/ A n%tion6s inte$$e#tu%$ strength de&ends u&on IT su&&ort/ The use uni#%tion te#hno$og" to enh%n#e the effi#%#" of tr%ns%#tion %nd &rodu#ti-it" is the dri-ing for#e in this ne' er% of so#i%$ %nd e#ono i# tr%nsfor %tion in the ne' so#iet" #%$$ed Infor %tion So#iet"/ A strong IT stru#ture #%n gi-e %n institution % #o &etiti-e %d-%nt%ge for the !est students %nd f%#u$t" %nd %n %d-%nt%ge in #o &etition for %!sor!ing e3tern%$ rese%r#h %nd gr%nts to e3e#ute studies, rese%r#h et#/ in % short ti e %nd 'ith gre%t reso$ution/ IT 'ith referen#e to :TE*)NOLOG; IN ED,*ATION6 en#o &%sses one or of the fo$$o'ing< Vo#%tion%$ tr%ining too$s, su#h %s *BT 0*o &uter B%sed Tr%ining1, *AD 0*o &uter Aided Design1, et#/ ore
HCL
*o &uter %nd #o &uter8!%sed s"ste s for instru#tion%$ de$i-er" %nd %n%ge ent, e/g/ *AI 0*o &uter Aided Instru#tions1 et#/ Internet7'e! !%sed edu#%tion e/g/ not on$" edu#%tion%$ infor %tion 'ith te3t, gr%&hi#s !ut %$so #ourses %re offered !" -%rious 'e! sites/ Edu#%tion for s the !%#.!one of % n%tion %nd is one of the ost i &ort%nt .e" indi#%tors of % #ountr"6s gro'th %nd de-e$o& ent/ In f%#t the rise of .no'$edge e#ono " %t % g$o!%$ $e-e$ h%s on#e %g%in reinfor#ed edu#%tion, in %$$ its for s 0e$e ent%r", se#ond%r", higher, -o#%tion%$, %nd %du$t1 , %s the .e" e#ono i# %nd !usiness dri-er/ In the &%st, go-ern ent '%s the so$e edu#%tion &ro-ider %s it '%s &ri %ri$" #onsidered % so#i%$ ser-i#e/ )o'e-er, 'ith $i!er%$i9%tion %nd g$o!%$i9%tion of e#ono ", it h%s !e#o e e-ident in the $%st de#%de or so th%t the go-ern ent #%nnot %$one #%n !e%r the #ost of the edu#%tion se#tor/ The &ri-%te se#tor h%s ste&&ed in to fi$$ the g%& %nd h%s in#re%sing$" enh%n#ed its &rofi$e in edu#%tion o-er the $%st de#%de/ This h%d $ed to % gro'ing de!%te in re#ent ti es on Indi%6s Edu#%tion%$ Po$i#" %nd the #h%nges re4uired se#tor ore -i!r%nt %nd f$e3i!$e to gro'ing e#ono "/ Indi% entered the #o &uter s#ene %t % ti e 'hen the 'or$d '%s s'it#hing o-er fro %infr% e #o &uters to &erson%$ #o &uters/ In =>>? Indi% #%ught u& s'ift$" 'ith the te#hno$ogi#%$$" %d-%n#ed #ountries to e erge %s % .e" &$%"er on the 'or$d soft'%re %&/ The &resen#e of h%rd'%re gi%nts $i.e the IBM, )*L %nd )e'$ett P%#.%rd ensured inst%nt tr%nsfer of h%rd'%re te#hno$og" %nd 'e 'itnessed the $%un#h of ne' &rodu#ts si u$t%neous$" in Indi% %nd the 'est/ %.ing the edu#%tion eet the r%&id$" di-ersif"ing needs of our
HCL
The IT gro'th '%s, ho'e-er, f%#ed !" #riti#%$ %no %$ies/ @hi$e Indi% !o%sted of stee& &rogress %nd g$o!%$ gro'th of the industr", it #onfronted % dis %$ underde-e$o&ed %nd o-erstret#hed IT infr%stru#ture/ Pro!$e s su#h %s &oor %##ess %nd &oor ser-i#e dogged e-en !%si# ser-i#es/ This #%$$ed for % #o &$ete restru#turing of !%si# infr%stru#ture re4uired !" the industr"/ Soft'%re te#hno$og" &%r.s #o itted to &ro-iding to these #riti#%$ %no %$ies
f%#ing this sunshine industr" 'ere set u&/ The &o$i#" of Indi%n go-ern ent initi%ted &ri-%te IT fir s to !ring the $%test te#hno$ogies 'hi#h 'ou$d e3&%nd #o &uter net'or.s/ On$ine edu#%tion is %n out#o e of the in-%sion of #o &uters in edu#%tion/ Nu erous edu#%tion%$ #ourses, referen#es, institution%$ infor %tion, %&&$i#%tion %nd %d ission &ro#esses %re no' %-%i$%!$e 'ith the edu#%tion se#tor/ 3/3/7 COMPAN) PROFILE AND FACTS OF HCL )*L is % $e%ding g$o!%$ Te#hno$og" %nd IT Enter&rise 'ith %nnu%$ re-enues of ,SA B/5 !i$$ion/ The )*L Enter&rise #o &rises t'o #o &%nies $isted in Indi% )*L TE*)NOLOGIES LTD/ )*L INCOS;STEMS LTD/ The D de#%de o$d enter&rise, founded in =>EB, is one of Indi%Fs origin%$ IT g%r%ge st%rt u&s/ Its r%nge of offerings s&%n RGD %nd Te#hno$og" Ser-i#es, Enter&rise %nd A&&$i#%tions *onsu$ting, Re ote Infr%stru#ture M%n%ge ent, BPO ser-i#es, IT )%rd'%re, S"ste s Integr%tion %nd Distri!ution of Te#hno$og" %nd Te$e#o &rodu#ts in Indi%/ The )*L te% #o &rises >?,??? &rofession%$s of di-erse n%tion%$ities, o&er%ting %#ross DB #ountries in#$uding DE? &oints of &resen#e in Indi%/ %ssi-e #o &uteri9%tion of
HCL
)*L Te#hno$ogies Li ited 0)*L1 is % g$o!%$ te#hno$og" #o &%n"/ The *o &%n"6s o&er%tions #onsist of &ro-iding Soft'%re ser-i#es, infr%stru#ture ser-i#es, in#$uding s%$e of net'or.ing e4ui& ent %nd !usiness &ro#essing outsour#ing ser-i#es, 'hi#h %re in the n%ture of #usto er #ont%#t #entres %nd te#hni#%$ he$& des.s/ )*L is % &ro-ider of !usiness tr%nsfor %tion, enter&rise %nd #usto %&&$i#%tions, infr%stru#ture %n%ge ent, !usiness &ro#ess outsour#ing %nuf%#turing, #onsu er ser-i#es, &u!$i# 0BPO1, %nd engineering ser-i#es/ The *o &%n" de$i-ers so$utions %#ross % r%nge of -erti#%$s, su#h %s fin%n#i%$ ser-i#es, ser-i#es %nd he%$th#%re/ The &rin#i&%$ geogr%&hi#%$ seg ents in#$ude A eri#%, Euro&e %nd others/ During the fis#%$ "e%r ended 2une D?, H?== 0fis#%$ H?==1, the *o &%n" so$d #ert%in &ortion of its Te$e#o Cund Ser-i#es )*L Info s"ste s Li ited %re %n infor %tion %nd #o di-erse uni#%tion te#hno$og" E3&ense M%n%ge ent Ser-i#es !usiness/ In 2%nu%r" H?==, it %#4uired #ert%in soft'%re %ssets of *iti Se#urities %nd
0I*T1 #o &%n"/ It is eng%ged in de-e$o&ing %nd i &$e enting I*T so$utions for %r.et seg ents/ It o&er%tes in three seg ents< #o &uter s"ste s %nd uni#%tion %nd offi#e %uto %tion, %nd other re$%ted &rodu#ts %nd ser-i#es, te$e#o ser-i#es #onsists of
Internet %nd re$%ted ser-i#es/ The #o &uter s"ste s %nd other re$%ted &rodu#ts %nd %nuf%#turing of #o &uter h%rd'%re s"ste s, &ro-iding %n%ge ent #o &rehensi-e s"ste s integr%tion, ro$$ out %nd infr%stru#ture in#$uding %inten%n#e, f%#i$it" %n%ge ent %nd I*T tr%ining/
so$utions/ This seg ent %$so &ro-ides infor %tion te#hno$og" 0IT1 ser-i#es,
3/3/8 PROFILE OF HCL
HCL
*C+ T&2e In(u$%#& F+un(e#9$:

Pu!$i# IT Ser-i#es Shi- N%d%r, Arjun M%$hotr%
Hea(;ua#%e#$ Noid%, Indi% A#ea $e#"e(

@or$d'ide
,e& 2e+2!e Se#" ce$
Vineet N%"%r0*EO1, Shi- N%d%r0#h%ir %n1 IT ,outsour#ing ser-i#es, Enter&rise Tr%nsfor %tion ser-i#e, Cin%n#i%$ ser-i#e
Re"enue O2e#a% n1 nc+.e Ne% nc+.e
US 8 3!43 9illion:April ;&$#'<
I,>?E/HH #rore02une H?=H1
>,=IH/HD #rore 02une H?=H1
E.2!+&ee$
I4,4?D0A&ri$8H?=D1
-eb$ %e
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ORGANISTIONAL STRUCTURE OF HCL
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HCL
3/3/< LEADERSHIP = HCL
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Shi- N%d%r
Counder8 )*L %nd, *h%ir %n G *hief Str%teg" Offi#er 8 )*L Te#hno$ogies At % ti e 'hen Indi% h%d % tot%$ of H5? #o &uters, Shi- N%d%r $ed % "oung te% 'hi#h &%ssion%te$" !e$ie-ed in %nd !et on the gro'th of the IT industr"/ Th%t -ision in =>EB, !orn out of % De$hi J!%rs%%tiJ, %.in to % g%r%ge st%rt8u&, h%s resu$ted D de#%des $%ter in % A5 !i$$ion g$o!%$ tr%nsfor %tion%$ te#hno$og" enter&rise tod%"/ Cro designing Indi%Fs first P* %t the s% e ti e %s g$o!%$ IT &eers in =>EIK to $iner6s C$ight M%n%ge ent S"ste s no', )*L h%s G P%#.%ge A&&$i#%tions, BPO, IT Infr%stru#ture 'or.ing on the Boeing Dre% Produ#t Engineering, *usto
st%"ed % true Pioneer of Modern *o &uting/ )*LFs r%nge of offerings s&%ns< Ser-i#es, IT )%rd'%re, S"ste s Integr%tion, %nd distri!ution of I*T &rodu#ts 8 %#ross % 'ide r%nge of fo#used industr" -erti#%$s/
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Vineet N%"%r *EO 8 )*L Te#hno$ogies Ltd/ And Vi#e *h%ir %n
Vineet N%"%r is *hief E3e#uti-e Offi#er %nd 'ho$e ti e !o%rd dire#tor of )*L Te#hno$ogies, Ltd/, 0)*LT1, one of the 'or$d6s f%stest8gro'ing infor %tion te#hno$og" ser-i#es #o &%n" 'ith >?,??? e &$o"ees s&re%d %#ross DB #ountries %nd one th%t h%s !e#o e re#ogni9ed %round the 'or$d for its inno-%ti-e %n%ge ent &r%#ti#es/ @ith the go%$ of est%!$ishing )*L %s % thought $e%der in the IT Industr", Vineet h%s sh%r&ened )*L6s str%tegi# fo#us in-est ents %round three .e" issions< #re%ting ne3t8gener%tion !usiness %$igned IT ser-i#es %nd so$utions, ensuring #usto er eng%ge ent %round the #ornerstones of trust, tr%ns&%ren#" G tr%nsfor %tion %nd e &o'ering )*Lites through the :E &$o"ee Cirst *usto er Se#ond6 0EC*S1 &hi$oso&h"/ Vineet joined )*L in =>I5 %fter e%rning his MBA fro the inno-%ti-e LLRI, one of the $e%ding !usiness %n%ge ent s#hoo$s in %n" of Asi%/ In =>>D, he st%rted his o'n #o &%n", *o et, 'here he &ioneered stud" %t )%r-%rd Business S#hoo$/
%n%ge ent &r%#ti#es $i.e EC*S 'hi#h is no' t%ught %s % #%se
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HCL
)%rsh *hit%$e *urrent *EO, )*L Info s"ste s Ltd/ )%rsh *hit%$e h%s !een %&&ointed %s the #hief e3e#uti-e offi#er of )*L Info s"ste s Ltd/ FF*hit%$e 'i$$ t%.e o-er the #h%rge fro Aj%" *ho'dhr" 'ho 'i$$ #ontinue %s #h%ir %n,FF the #o &%n" s%id in % regu$%tor" fi$ing Crid%"/ E%r$ier, *hit%$e '%s ser-ing %s the $e%der for the North %nd South A eri#% region of )one"'e$$ Pro#ess So$utions, % 'ho$$"8o'ned su!sidi%r" of the )one"'e$$ Intern%tion%$/ )%rsh did his initi%$ s#hoo$ing %t *hi.its%. S% uh% Shiro$.%r )igh S#hoo$, % M%r%thi8 ediu Pur% Engineering, fro s#hoo$ in Mu !%i/ L%ter, he o-ed to De$hi Pu!$i# S#hoo$, R/ M/ 'here he #o &$eted high8s#hoo$/ )%rsh o!t%ined his degree in E$e#tri#%$ IIT De$hi, gr%du%ting in =>>D/ )e %$so re#ei-ed the Dire#torFs
Go$d Med%$ %t IIT De$hi/
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3/3/> VISION AND MISSION
A g$o!%$ #or&or%tion enri#hing $i-es %nd en%!$ing !usiness tr%nsfor %tion for our #usto ers, 'ith $e%dershi& in #hosen te#hno$ogies %nd &%rtners, 'ith #o %r.ets/ Be it ent to the first #hoi#e for e &$o"ees %nd sust%in%!i$it"/ @e en%!$e !usiness tr%nsfor %tion %nd enri#h ent of $i-es !" de$i-ering sust%in%!$e 'or$d #$%ss te#hno$og" Produ#ts, So$utions G Ser-i#es in our #hosen there!" #re%ting su&erior sh%reho$der -%$ue/ %r.ets
@e sh%$$ de$i-er defe#t free &rodu#ts, ser-i#es %nd so$utions to eet the re4uire ents of our e3tern%$ %nd intern%$ #usto ers the first ti e, e-er" ti e/
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3/3/? HCL ENTERPRISES
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3/3/@ HCL INFOS)STEMS LTD/ )*L Info s"ste s Ltd/, % $isted su!sidi%r" of )*L, %re %n Indi%8!%sed h%rd'%re %nd s"ste s integr%tor 'ith % fo#us on e erging e erging %r.ets/ It h%s % &resen#e in =E? #ities %nd DE? &oints of &resen#e re%#hing 4??? to'ns throughout Indi% %nd o&er%tions in %r.ets in#$uding South Asi%, Midd$e E%st G Afri#%/ It h%s % strong distri!ution net'or. of >?,??? out$ets in o-er >,??? to'ns in Indi%/ Its %nuf%#turing f%#i$ities %re !%sed in *henn%i, Pondi#herr" %nd ,tt%r%.h%nd/ It is he%d4u%rtered %t Noid%/
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Integr%tion, Ser-i#es,
)*L Info s"ste s Ltd/ Indi%6s &re ier I*T S"ste se#ond 4u%rter ending De#e !er D=st H?==/
)%rd'%re %nd Distri!ution *o &%n" tod%" %nnoun#ed its fin%n#i%$ resu$ts for the
M#/ Ha#$h Ch %a!e, Ch e4 EAecu% "e O44 ce#, HCL In4+ $&$%e.$ L . %e(, c+..en% n1 +n %he #e$u!%$ $a (, (Due to the ongoing #h%$$enging en-iron ent, !usiness gro'th in this 4u%rter h%s not !een %s &er e3&e#t%tions/ @e h%-e !een %ffe#ted $i.e the rest of the industr" on %##ount of un#ontro$$ed #ir#u st%n#es $i.e ru&ee de&re#i%tion %nd n%tur%$ #%$% ities $i.e f$oods in Th%i$%nd 'hi#h h%s $ed to % s#%r#it" of #o &uter #o &onents %nd there!" i &%#ted %$so in#re%sed #osts/ )o'e-er 'e %re #o itted to our journe" of tr%nsfor %tion %nd #onfident th%t :As&ire6 'i$$ %r.et %-%i$%!i$it" %nd
&ersistent efforts through our #o &%n" 'ide e3#e$$en#e &rogr%
de$i-er resu$ts in ti es to #o e/ Mu$ti&$e ste&s %re !eing t%.en for #on#rete re%$ign ents %nd s"nergies to sh%&e our intern%$ !usiness &ro#esses %nd 'or.ings/+ )*L *D* is % &%rt of )*L Info s"ste s Ltd/, % AH/B )*L *D* #o-ers the entire s&e#tru of edu#%tion %nd tr%ining re4uire ents %#ross s#hoo$s, #o$$eges, indi-idu%$s %nd enter&rises/ Le-er%ging the three8de#%de8&$us ri#h e3&ertise of the )*L Enter&rise %nd str%tegi# n%tion%$ %nd intern%tion%$ tie8u&s, )*L *D* offers #o &etiti-e *D* &rogr% s %nd so$utions for % di-erse #$ient8set !i$$ion I*T Enter&rise/ )*L h%s Indi%Fs $%rgest distri!ution %nd ret%i$ net'or., t%.ing to %r.et % r%nge of
Digit%$ Lifest"$e &rodu#ts in &%rtnershi& 'ith $e%ding g$o!%$ I*T !r%nds, in#$uding A&&$e, *is#o, Eri#sson, Mingston, Mod%., Moni#% Mino$t%, Mi#rosoft, No.i%, Toshi!%, %nd %n" ore/ )*L tod%" h%s Indi%Fs $%rgest -erti#%$$" integr%ted
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%nuf%#turing
#o &uter
%nuf%#turing f%#i$it" 'ith o-er three de#%des of e$e#troni#
e3&erien#e G )*L des.to&s is the $%rgest se$$ing !r%nd into the enter&rise s&%#e/ 3/3/B PARTNERSHIPS )*L h%s %$'%"s &rided itse$f on its &%rtnershi& eng%ge ents/ P%rtner %nd #o ode$s %re
%$so e-o$-ing in the te#hno$og" industr"/ Inno-%tion h%s e3tended into the e#os"ste unit" !%sed eng%ge ents %re #o ing into &$%"/ )*L h%s %$so enh%n#ed its re$%tionshi&s 'ith &%rtners %nd is #re%ting % -%riet" of inno-%ti-e &%rtnershi& ode$s, 'ith -%rious %&&ro%#hes to ris.8re'%rd sh%ring/ So e of the not%!$e &%rtner eng%ge ents<
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3/3/C PRODUCTS
C+.2u% n1 P#+(uc%$ Offering %n entire r%nge of *o &uting Produ#ts for *or&or%te, Businesses %nd S %$$ to L%rge Setu&s/
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O44 ce Au%+.a% +n I.a1 n1 D P# n% n1 S+!u% +n$ Introdu#ing 'or$d #$%ss i %ging &rodu#ts %nd so$utions to re4uire ents eet !usiness
O44 ce Au%+.a% +n Te!ec+. D AVSI S+!u% +n$ Introdu#ing 'or$d #$%ss te$e#o re4uire ents &rodu#ts %nd AVSI so$utions to eet !usiness
S%+#a1e S+!u% +n$ Offering %n entire r%nge of stor%ge so$utions
O44 ce Au%+.a% +n D+cu.en% Mana1e.en% S+!u% +n$ D S&$%e. In%e1#a% +n @ide R%nge of turn.e" so$utions 'hi#h #%ter to the re4uire ent of Do#u ent M%n%ge ent, )o e$%nd Se#urit" G Vehi#$e Tr%#.ing
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S+4%6a#e L cen$e$ Enjo" !enefits of genuine soft'%re $i#enses through )*L Info s"ste s/
Ne%6+#E n1 P#+(uc%$ Enjo" f%st d%t% tr%nsfer 'ith our e3#$usi-e r%nge of Net'or.ing Produ#ts/
POS, ,IOS,, Cu$%+.e# Se#" ce C+un%e# P#+(uc%$ Offering %n entire r%nge of POS &rodu#ts %nd so$utions
D 1 %a! L 4e$%&!e P#+(uc%$ D S+!u% +n$ Offering %n entire r%nge of Digit%$ Lifest"$e Produ#ts %nd So$utions for entert%in ent %nd !usiness
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RacE$ D Enc!+$u#e$ )*L offers % #o &rehensi-e r%nge of =>+ r%#.s 'ith st%nd%rd %##essories for *o &uter net'or.ing %&&$i#%tions %nd IP En#$osures of %$$ st%nd%rds/
S+4%6a#e S+!u% +n$ Bringing to "ou 'or$d #$%ss soft'%re so$utions/ 3/3/3F SERVICES
S&$%e. In%e1#a% +n Bringing to "ou re$i%!$e S"ste Integr%tion So$utions %nd Ser-i#es
S%#a%e1 c Ou%$+u#c n1 )*L offers 'or$d #$%ss Str%tegi# Outsour#ing Ser-i#es to enter&rises of %$$ si9es/
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IT In4#a$%#uc%u#e C+n$u!%anc& Benefit fro our IT Infr%stru#ture *onsu$t%n#" %nd ore///
In4+ $%#uc%u#e Se#" ce$ Offering % 'ide r%nge of de&end%!$e Info stru#ture So$utions
IT Au( % 5 Secu# %&, C+.2! ance D R $E Mana1e.en% Offering #o &$ete IT Audit Ser-i#es for S %$$ to L%rge Businesses
Ne%6+#E n1 In4#a$%#uc%u#e Introdu#ing de&end%!$e Net'or.ing Infr%stru#ture Ser-i#es
ERP C+n$u!% n1 D Se#" ce$ Benefit fro our re$i%!$e ERP *onsu$ting %nd Ser-i#es/
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Fac ! % e$ Mana1e.en% Introdu#ing inno-%ti-e C%#i$ities M%n%ge ent ser-i#es for #o &$ete s%tisf%#tion/ 3/3/33 HCL IN TRAINING The #o &%n" h%s -entured into the fie$d of IT tr%ining 'ith %n o!je#ti-e to eet the in#re%sing de %nd for s.i$$ed &rofession%$s fro #ountr"/ )*L Info s"ste s Ltd/ &ro-ide s&e#i%$$" designed &rogr% s in high8end Soft'%re, )%rd'%re %nd Net'or.ing so$utions/ There %re As the fount%in he%ds of the ore th%n =D? fu$$" ind 0IT1, )*L o&er%tion%$ )*L tr%ining #entres in %$$ the %jor $o#%tions %#ross the #ountr"/ ost signifi#%nt &ursuit of hu %n strong$" !e$ie-es, GOn!& a Lea(e# can %#an$4+#. &+u n%+ a Lea(e#G/ )*L *D* is % for %$i9%tion of this e3&erien#e %nd #redo 'hi#h h%s !een &erfe#ted o-er three de#%des/ It is %n initi%ti-e th%t en%!$es %s&iring indi-idu%$s to !enefit fro )*L6s org%ni9%tions %#ross the
$ongst%nding e3&ertise in the s&%#e %nd !e#o e Industr" re%d" IT &rofession%$s/ Ma n%a n n1 Hua! %& 5 One of the .e" e$e ents to )*LFs su##ess is its Ne-er8 ending &ursuit of su&erior 4u%$it" in %$$ its ende%-ours/
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C*APTER $,
$"& +iterature Re-ie.
According to ,a))e and 0anahan :&$$5<. the different approache) to training and de elopment need to 9e e=plored! It ha) come to their attention 9* their own preferred model and through e=perience with large Organi>ation)! ?he current traditional training continuou)l* facing the challenge) in the )election of the emplo*ee). in maintaining the uncertaint* related to the purpo)e and in introducing new tactic) for the en ironment of wor+ and 9* recogni>ing thi). the* ad i)ing on all the pro9lem). which reiterate) the requirement for fle=i9le approach! According to @a enport :&$$%<. mentioned in hi) recent )tudie) that itA) ea)* to implement )trateg* with the internet )upported )oftware! )ome of the ?raining theorie) can 9e effecti e immediatel* on the future of the )+ill and de elopment)! ?he BcontentC and the Bacce))C are the actual factor) for the proce))! It i) a repre)entation it)elf 9* the Acce)) on main a)pect what i) effecti e to the adopted practice in training de elopment! A) per the recent theorie) to acce)) the +nowledge i) changing from )u9)tantial in the traditional to deli er the +nowledge for the irtual form) to u)e the new meaning of information with electronic learning u)e!
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?here i) a )ur e* confirmation for u)ing cla))room to deli er the training would drop dramaticall*.:(ei)ter.&$$#<! A manager i) that what the other mem9er) of the organi>ation want) them to 9e 9ecau)e it i) a er* popular trend of de elopment training for the manager) in the training for the management :Ander))on. &$$6. -uo. &$$&<! (o)t of the manager) )eem) to reject a managerial per)onalit* in )upport of the other truth for them)el e) :,o)ta) and 2leming. &$$7<! 2inall*. the literature on training and de elopment u)e a) a moti ation and retention tool i) going to 9e re iewed. moreo er. training and de elopment on international )cale and it) po))i9le i))ue) are going to 9e di)cu))ed! to )um up. a conclu)ion )ummari>ing all finding) i) going to 9e drawn! Dr/s%r!jit, dire#tion %&eej%" #o$$ege of engineering, gurgon, indi% , %ugust =I, H??>/In tod%"6s f%st ro$e of )RD is $ot the o-ing e#ono " %nd &re-%i$ing un#ert%int" %$$ %round us, the ore th%n just identif"ing suit%!$e %n&o'er %nd eeting %n%ging
org%ni9%tion%$ tr%ining needs/ De-e$o&ing &eo&$e6s fu$$ #%&%!i$ities %nd e$e ents for the su##ess of %n" !usiness th%t %re &eo&$e, ti e %nd #ost/ P%u$ $e'is, @i$$i%
'e$$ is the he%rt of %n" org%ni9%tion/ This %rti#$es fo#us on three #ontro$$ing
j/ roth'e$$, $ind% i$$%r, %h%d os %n8g%ni ,=47H?=?/This %rti#$e
s%"s th%t, the effe#ti-e use of hu %n resour#es is seen %s % &er4uisite, %nd the tr%ining %nd de-e$o& ent of e &$o"ees %s &%r% ount/ The gro'th of tr%ining %nd de-e$o& ent %s %n %#%de i# su!je#t ref$e#ts its gro'th in &r%#ti#e/ De&%rt ent of &s"#ho$og" G institute of Molecular Biology, University of Oregon, Eugene, OR >E4?DK %nd NS%#.$er Institute for De-e$o& ent%$
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Ps"#ho!io$og", @ei$$ Medi#%$ *o$$ege of *orne$$ ,ni-ersit", Ne' ;or., N; =??H= ,August >, H??5/ This %rti#$e test tr%ining effe#ts on different %ge grou&/ The" #o &%red 'ith different t"&es of no tr%ining 0#ontro$ grou&s1 in 4"e%rs o$d %nd B "e%rs #hi$dren %nd %ttention tr%ining 0e3&eri ent%$ grou&1/
$%ne r%nd%$e #ro#.et #o$iforni% useu
useu
of s#ien#e %nd industr", *%$iforni% ethods to eet these needs/ Cin%$$", it
found%tion, E?? st%te dri-e, $os %nge$es, *%$iforni% >??DE, ,SA H??I
This %rti#$e identifies usefu$ %nd fe%si!$e fo#uss is on $e%rning %#ti-ities, %nd on
suggested th%t infor %$ s#ien#e $e%rning is understood %s % #o$$e#ti-e entit"/ M%in ethods/ L/B/oio G D/A/o$%ni-%n,H??I/This %rti#$e e3% ines the i &%#t of tr%ining %nd de-e$o& ent on the &erfor %n#e of ho e e#ono i#s te%#hing s#hoo$s i &ort%nt/ The stud" re-e%$ed % ong others th%t %nd de-e$o& ent h%s % &ositi-e i &%#t on the &erfor %n#e of ho e e#ono i#s te%#hers/ B%rid, $i%"d, grith D%rre$$, $underson, john,H??D/This %rti#$e fo#uses on tr%ining %nd de-e$o& ent str%tegies re4uire re ode$ing due to g$o!%$i9%tion %nd f%st o-ing !usiness/ In order to enh%n#e &erfor %n#e 'ith $ess #ost %nd de-e$o& ent #ert%in %s &eers of !usiness, $e%rning o&inions fr% e'or.s h%s !een defined/
!
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7/7 OB'ECTIVES OF THE STUD) The s&e#ifi# o!je#ti-es of the stud" %re< To .no' 'h%t tr%ining e%ns %t )*L *D*/
To .no' 'h%t %re the &ro#edures fo$$o'ed for this &rogr% / To .no' ho' the tr%ining &ro-ided !" )*L *D* gi-es %n edge o-er the tr%ining &ro-ided in other org%ni9%tion/ To .no' 'hen %fter 'h%t dur%tion tr%ining is &ro-ided to its e &$o"ees/ To .no' %s to ho' tr%ining %t )*L*D* #$%i s to !e % su##ess $%dder in the #%reer of its e &$o"ees/ To .no' in #%se of %n" &itf%$$s ne#ess%r" suggestions 'i$$ !e &ro-ided/ I h%-e tried to t%.e % -ie' on the to&i# in % &r%#ti#%$ #%n !e &ro-ided to the org%ni9%tion/ %nner, so th%t the feed!%#.
7/8 SCOPE OF STUD)

In this &roje#t I h%-e tried to &resent det%i$s %!out the tr%ining %nd de-e$o& ent &rogr% s !eing &resent$" fo$$o'ed in )#$ %nd the feed!%#., I #o$$e#ted fro different e &$o"ees during " inter%#tion 'ith the /
The s#o&e of tr%ining %nd de-e$o& ent #%n !e e3&$%ined 'ith the he$& of fo$$o'ing &oints 8
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E3%#t &osition of &erfor %n#e of e &$o"ees through their feed!%#./ De-e$o& ent of the e &$o"ees through -%rious tr%ining %nd de-e$o& ent &rogr% s/ De-e$o&ing %$tered of un!i%sed tre%t ent to %$$ e &$o"ees/
LIMITATION OF STUD)
During " tr%ining &eriod %$though the %n%ge ent %nd &$%nt &ersonne$ " stud" 'hi#h I 'ou$d $i.e to
'ere -er" #o8o&er%ti-e G e3tended their fu$$ su&&ort, "et there 'ere fo$$o'ing $i it%tions %sso#i%tes 'ith ention< Due to the !us" s#hedu$e of %n org%ni9%tion I '%s un%!$e to gr%s& the &re#ious 'ords of the )RD M%n%ger/
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7/< TRAINING AND DEVELOPMENT IN HCL In the fie$d of hu %n resour#e %n%ge ent, %#a n n1 an( (e"e!+2.en% is the fie$d
#on#erned 'ith org%ni9%tion%$ %#ti-it" %i ed %t !ettering the &erfor %n#e of indi-idu%$s %nd grou&s inorg%ni9%tion%$ settings/ It h%s !een .no'n !" se-er%$ n% es, in#$uding e.2!+&ee (e"e!+2.en%, hu.an #e$+u#ce (e"e!+2.en%, %nd !ea#n n1 an( (e"e!+2.en% )%rrison o!ser-es th%t the n% e '%s end$ess$" de!%ted !" the *h%rtered Institute of Personne$ %nd De-e$o& ent during its re-ie' of &rofession%$ st%nd%rds in =>>>7H???/ JE &$o"ee De-e$o& entJ '%s seen %s too e-o#%ti-e of the %ster8 s$%-e re$%tionshi& !et'een e &$o"er %nd e &$o"ee for those 'ho refer to their
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e &$o"ees %s J&%rtnersJ or J%sso#i%tesJ to !e #o fort%!$e 'ith/ J)u %n Resour#e De-e$o& entJ '%s reje#ted !" %#%de i#s, 'ho o!je#ted to the ide% th%t &eo&$e 'ere Jresour#esJ O %n ide% th%t the" fe$t to !e de e%ning to the indi-idu%$/ E-entu%$$", the *IPD sett$ed u&on JLe%rning %nd De-e$o& entJ, %$though th%t '%s itse$f not free fro &ro!$e s, J$e%rningJ !eing %n o-ergener%$ %nd % !iguous n% e/ Moreo-er, the fie$d is sti$$ 'ide$" .no'n !" the other n% es/ Tr%ining %nd de-e$o& ent en#o &%sses three %in %#ti-ities< tr%ining, edu#%tion,
%nd de-e$o& ent/ G%r%-%n, *ostine, %nd )er%t", of the Irish Institute of Tr%ining %nd De-e$o& ent, note th%t these ide%s %re often #onsidered to !e s"non" ous/ )o'e-er, to &r%#titioners, the" en#o &%ss three se&%r%te, %$though interre$%ted, %#ti-ities< T#a n n1 This %#ti-it" is !oth fo#used u&on, %nd e-%$u%ted %g%inst, the jo! th%t %n indi-idu%$ #urrent$" ho$ds/ E(uca% +n This %#ti-it" fo#uses u&on the jo!s th%t %n indi-idu%$ future, %nd is e-%$u%ted %g%inst those jo!s/ De"e!+2.en% This %#ti-it" fo#uses u&on the %#ti-ities th%t the org%ni9%tion e &$o"ing the indi-idu%$, or th%t the indi-idu%$ is &%rt of, i &ossi!$e to e-%$u%te/ %" &%rt%.e in the future, %nd is %$ ost %" &otenti%$$" ho$d in the
The Jst%.eho$dersJ in tr%ining %nd de-e$o& ent %re #%tegori9ed into se-er%$ #$%sses/ The sponsors of tr%ining %nd de-e$o& ent %re senior %n%gers/
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%n%gers %re
The clients of tr%ining %nd de-e$o& ent %re !usiness &$%nners/ Line
res&onsi!$e for #o%#hing, resour#es, %nd &erfor %n#e/ The participants %re those 'ho %#tu%$$" undergo the &ro#esses/ The facilitators %re )u %n Resour#e M%n%ge ent st%ff/ And the providers %re s&e#i%$ists in the fie$d/ E%#h of these grou&s h%s its o'n %gend% %nd %gend%s %nd oti-%tions, 'hi#h so eti es #onf$i#t 'ith the oti-%tions of the others/
The #onf$i#ts %re the !est &%rt of #%reer #onse4uen#es %re those th%t t%.e &$%#e !et'een e &$o"ees %nd their !osses/ The nu !er one re%son &eo&$e $e%-e their jo!s is #onf$i#t 'ith their !osses/ And "et, %s %uthor, 'or.&$%#e re$%tionshi& %uthorit", %nd e3e#uti-e #o%#h, Dr/ 2ohn )oo-er &oints out, JTe &ting %s it is, no!od" e-er enh%n#ed his or her #%reer !" %.ing the !oss $oo. stu&id/J Tr%ining su##ess/ T%$ent, %n e &$o"ee to get %$ong 'e$$ 'ith %uthorit" %nd 'ith &eo&$e 'ho entert%in di-erse &oints of -ie' is one of the !est gu%r%ntees of $ong8ter su&erior, &eer, or #usto er/ IMPORTANCE OF TRAINING AND DEVELOPMENT .no'$edge, %nd s.i$$ %$one 'onFt #o &ens%te for % sour re$%tionshi& 'ith %
OPTIMUM UTILIIATION OF HUMAN RESOURCES5 Tr%ining %nd de-e$o& ent he$&s in o&ti i9ing the uti$i9%tion of hu %n resour#e th%t further he$&s the e &$o"ee to %#hie-e the org%ni9%tion%$ go%$s %s 'e$$ %s their indi-idu%$6s go%$s/ DEVELOPMENT OF HUMAN RESOURCE5 Tr%ining %nd de-e$o& ent he$&s to &ro-ide %n o&&ortunit" %nd !ro%d stru#ture for the de-e$o& ent of hu %n resour#es te#hni#%$ %nd !eh%-ior%$ s.i$$s in %n org%ni9%tion/ It %$so he$&s the e &$o"ees in %tt%ining &erson%$ gro'th/
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DEVELOPMENT OF S,ILLS OF EMPLO)EES5 Tr%ining %nd de-e$o& ent he$&s in in#re%sing the jo! .no'$edge %nd s.i$$ of e &$o"ees %t e%#h $e-e$/ It he$&s to e3&%nd the hori9ons of hu %n inte$$e#t %nd %n o-er%$$ &erson%$it" of the e &$o"ees/ ORGANISATION CLIMATE/ HUALIT)/ HEALTH) -OR,5ENVIRONMENT/ HEALTH AND SAFET)/
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METHODS OF TRAINING There %re -%rious !eh%-ior%$ ethods of tr%ining, 'hi#h #%n !e di-ided in to #ogniti-e %nd ethod, ind !efore
ethods/ Tr%iners need to underst%nd the &ros %nd #ons of e%#h
%$so its i &%#t on tr%inees .ee&ing their !%#.ground %nd s.i$$s in gi-ing tr%ining/ The -%rious
ethods th%t #o e under #ogniti-e %&&ro%#h %re<
LECTURE5 A .e%h+( %#a n n1 It is one of the o$dest ethods of tr%ining/ This ethod is used to #re%te
underst%nding of % to&i# or to inf$uen#e !eh%-ior, %ttitudes through $e#ture/ A $e#ture #%n !e in &rinted or or%$ for / Le#ture is te$$ing so eone %!out so ething/
De.+n$%#a% +n %#a n n1 .e%h+( This ethod is % -isu%$ dis&$%" of ho' so ething 'or.s or ho' to do so ething/ or ho' to do the t%s.s of ethod shou$d !e ore effe#ti-e, de onstr%tion ethod/
As %n e3% &$e, tr%iner sho's the tr%inees ho' to &erfor the jo!/ In order to !e %##o &%nied !" the dis#ussion or $e#ture
D $cu$$ +n %#a n n1 .e%h+( This ethod uses % $e#ture to &ro-ide the $e%rners 'ith #onte3t th%t is su&&orted,
e$%!or%ted, e3&$%in, or e3&%nded on through inter%#tions !oth % ong the tr%inees %nd !et'een the tr%iner %nd the tr%inees/ The dis#ussion in the for ethod #onsists % t'o8'%" f$o' of #o uni#%tion i/e/ .no'$edge
of $e#ture is #o
uni#%ted to tr%inees, %nd then underst%nding is
#on-e"ed !%#. !" tr%inees to tr%iner/
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C+.2u%e# ba$e( %#a n n1 @ith the 'or$d8'ide e3&%nsion of #o &%nies %nd #h%nging te#hno$ogies, the de %nds for .no'$edge %nd s.i$$ed e &$o"ees h%-e in#re%sed ore th%n e-er, 'hi#h in turns, is &utting &ressure on )R de&%rt ent to &ro-ide tr%ining %t $o'er #osts/ M%n" org%ni9%tions %re no' i &$e enting *BT %s %n %$tern%ti-e to #$%ssroo !%sed tr%ining to %##o &$ish those go%$s/
Beh%-ior%$ -%rious
ethods %re
ore of gi-ing &r%#ti#%$ tr%ining to the tr%inees/ The
ethods under !eh%-ior%$ %&&ro%#h %$$o' the tr%inee to !eh%-e in re%$ ethods %re !est used for s.i$$ de-e$o& ent/
f%shion/ These
The -%rious
ethods th%t #o e under !eh%-ior%$ %&&ro%#h %re<
GAMES AND STIM,LATION BE)AVIOR8MODELING

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B,SINESS GAMES *ASE ST,DIES EP,IPMENT STIM,LATORS IN8BASMET TE*)NIP,E ROLE PLA;
ON THE 'OB TRAINING5 There %re %n" %n%ge ent de-e$o& ent te#hni4ues th%t %n e &$o"ees #%n t%.e ethods %re<
in off the jo!/ The fe' &o&u$%r
SENSITIVIT; TRAINING TRANSA*TIONAL ANAL;SIS STRAIG)T LE*T,RE7 LE*T,RES SIM,LATION ELER*ISE
TRAINING AND DEVELOPMENT METHOD ADOPTED B) LUMA0 INDUSTRIES LTD/ The tr%ining into t'o i/e 35ON THE 'OB* On the jo! tr%ining &$%#es the e &$o"ees in %n %#tu%$ 'or. situ%tion %nd %.es the %&&e%r to !e i edi%te$" &rodu#ti-e/ It is $e%rning !" ethods 'hi#h %re gener%$$" used in %n org%ni9%tion %re #$%ssified
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doing/ Cor jo!s, th%t either %re diffi#u$t to si u$%te or #%n !e $e%rn 4ui#.$" !" '%t#hing %nd doing on8the jo! tr%ining %.es sense/
H8 OFF THE 'OB* Off8the8jo! tr%ining #o-ers % nu !er of te#hni4ues #$%ssroo $e#tures, fi$ s, de onstr%tion, #%se studies %nd other si u$%tion e3er#ises, %nd &rogr% ed instru#tion/
INPUTS IN TRAINING AND DEVELOPMENTS IN LUMA0 INDUSTRIES LTD/ An" tr%ining %nd de-e$o& ent &rogr% ust #ont%in in&uts 'hi#h en%!$e the
&%rti#i&%nts to g%in s.i$$s, $e%rn theoreti#%$ #on#e&ts %nd he$& %#4uire -ision to $oo. into dist%nt future/ In %ddition to these, there is % need to i &%rt ethi#%$ orient%tion, e &h%si9e on %ttitudin%$ #h%nges %nd stress u&on de#ision8 %.ing %nd &ro!$e 8 so$-ing %!i$ities/ SE !!$ Tr%ining, %s '%s st%ted e%r$ier, is i &%rting s.i$$s to e &$o"ees/ A 'or.er needs s.i$$s to o&er%te %#hines, %nd use other e4ui& ents 'ith $e%st d% %ge or s#r%&/ otor s.i$$s/ Motor s.i$$s refer to &erfor %n#e of s&e#ifi# o-e -%rious &%rts of one6s on otor s.i$$s This is % !%si# s.i$$ 'ithout 'hi#h the o&er%tor 'i$$ not !e %!$e to fun#tion/ There is %$so the need for &h"si#%$ %#ti-ities/ These s.i$$s in-o$-e tr%ining to
!od" in res&onse to #ert%in e3tern%$ %nd intern%$ sti u$i/ *o #%r/ Motor s.i$$s %re needed for %$$ e &$o"ees Q fro %n%ger/ E &$o"ees, &%rti#u$%r$" su&er-isors
in#$ude '%$.ing, riding % !i#"#$e, t"ing % shoe$%#e, thro'ing % !%$$ %nd dri-ing % the #$er. to the gener%$ %nd e3e#uti-es, need
inter&erson%$ s.i$$s &o&u$%r .no'n %s the &eo&$e s.i$$s/ Inter&erson%$ s.i$$s %re needed to underst%nd one se$f %nd others !etter, %nd %#t %##ording$"/ E3% &$es of
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inter&erson%$ s.i$$s in#$ude $istening, &ersu%ding, %nd sho'ing %n underst%nding of others6 fee$ings/ E(uca% +n The %in &ur&ose of $u %3 industries is to &ro-ide edu#%tion to te%#h theoreti#%$ ust #ont%in %n e$e ent of edu#%tion is 'e$$ understood !" h%s uni-ersit" &rofessors %s resour#e &ersons to #on#e&ts %nd de-e$o& % sense of re%soning %nd judg ent/ Th%t %n" tr%ining %nd de-e$o& ent &rogr% )R s&e#i%$ist/ An" su#h &rogr%
en$ighten &%rti#i&%nts %!out theoreti#%$ .no'$edge of the to&i# &ro&osed to !e dis#ussed/ In f%#t org%ni9%tions de&ute or en#our%ge e &$o"ees to do #ourses on % &%rt ti e !%sis/ *hief E3e#uti-e Offi#ers 0*EO6s1 %re .no'n to %ttend refresher #ourses #ondu#ted !" !usiness s#hoo$s/ Edu#%tion is i &ort%nt for e3e#uti-es th%n for $o'er8#%d reorders/ De"e!+2.en% Another #o &onent of % tr%ining %nd de-e$o& ent is de-e$o& ent 'hi#h is $ess s.i$$ oriented !ut stressed on .no'$edge/ Mno'$edge %!out !usiness en-iron ent, %n%ge ent &rin#i&$es %nd te#hni4ues, hu %n re$%tions, s&e#ifi# industr" %n%$"sis %nd the $i.e is usefu$ for !etter %n%ge ent of the #o &%n"/ %n%gers %nd
E%h c$ There is need for i &%rting gre%ter ethi#%$ orient%tion to % tr%ining %nd de-e$o& ent &rogr% / There is no deni%$ of the f%#t th%t ethi#s %re $%rge$" ignored in !usinesses/ ,nethi#%$ &r%#ti#es %!ound in &rodu#tion, fin%n#e %nd %r.eting, fin%n#e %nd &rodu#tion fun#tion in %n org%ni9%tion/ The" %re $ess see %nd t%$.ed %!out in the &ersonne$ fun#tion/ If the %r.eting &ersonne$ indu$ge in unethi#%$ &r%#ti#es the f%u$t
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rests on the )R
%n%ger/ It is his7her dut" to en$ighten %$$ the e &$o"ees in the
org%ni9%tion %!out the need of ethi#%$ !eh%-ior/ H+6 T#a n n1 Bene4 %$ !u.aA n(u$%# e$ !%(* Le%ds to i &ro-ed &rofit%!i$it" %nd7or orient%tion/ ore &ositi-e %ttitudes to'%rds &rofit
I &ro-es the jo! .no'$edge %nd s.i$$s %t %$$ $e-e$s of the org%ni9%tion I &ro-es the or%$e of the 'or.for#e/
)e$&s &eo&$e identif" 'ith org%ni9%tion%$ go%$s/ )e$&s #re%te % !etter #or&or%te i %ge/ Costers %uthenti#it", o&enness %nd trust/ I &ro-es re$%tionshi& !et'een !oss %nd su!ordin%te/ Aids in org%ni9%tion%$ de-e$o& ent/ Le%rns fro the tr%inee/
)e$&s &re&%re guide$ines for 'or./
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Aids in underst%nding %nd #%rr"ing out org%ni9%tion%$ &o$i#ies/ Pro-ides infor %tion for future needs in %$$ %re%s of the org%ni9%tion/ Org%ni9%tion gets $ Aids in in#re%sing &rodu#ti-it" %nd7or 4u%$it" of 'or./ )e$&s .ee& #osts do'n in %d inistr%tion, et#/ De-e$o&s % sense of res&onsi!i$it" to the org%ni9%tion for !eing #o &etent %nd .no'$edge%!$e/ I &ro-es L%!our8 %n%ge ent re$%tions/ Redu#es outside #onsu$ting #osts !" uti$i9ing #o &etent intern%$ #onsu$t%tion/ Sti u$%tes &re-enti-e %n%ge ent %s o&&osed to &utting out fires/ %n" %re%s, e/g/ &rodu#tion, &ersonne$, ore effe#ti-e de#ision8 %.ing %nd &ro!$e 8so$-ing s.i$$/
E$i in%tes su!o&ti %$ !eh%-ior 0su#h %s hiding too$s1/ *re%tes %n %&&ro&ri%te #$i %te for gro'th, #o uni#%tion/
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Aids in i &ro-ing org%ni9%tion%$ #o
uni#%tion/
7/? T#a n n1 an( De"e!+2.en% n IT Sec%+# The Indi%n IT se#tor is gro'ing %t % -er" f%st &%#e %nd is e3&e#ted to e%rn % re-enue of ,S A=?E !i$$ion !" H?=?/ In H??B, it h%s e%rned re-enue of %!out ,S A 4? !i$$ion 'ith % gro'th r%te of D?R/ IT se#tor is e3&e#ted to gener%te H/D Ser-i#e *o &%nies1/@ith this r%&id e3&%nsion of IT se#tor %nd #o ing u& of h%s in#re%sed/ i$$ion %jor jo!s !" H?=?, %##ording to NASS*OM 0N%tion%$ Asso#i%tion of Soft'%re %nd &$%"ers %nd ne' te#hno$ogies $i.e SAP, the need of hu %n resour#e de-e$o& ent
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%r.et #%&it%$i9%tion/ Those %r.et #%&it%$i9%tion/ It
A##ording to the re#ent re-ie' !" )%r-%rd Business Re-ie', there is % dire#t $in. !et'een tr%ining in-est ent of the #o &%nies %nd the #o &%nies 'ith higher tr%ining in-est ent h%d higher
#$e%r$" indi#%tes th%t the #o &%nies 'hi#h h%-e su##essfu$$" i &$e ented tr%ining &rogr% s h%-e !een %!$e to de$i-er #usto er go%$s 'ith effe#ti-e resu$ts/ It sho's th%t good tr%ining resu$ts in enh%n#e ent of indi-idu%$ &erfor %n#e, 'hi#h in turn, he$&s the org%ni9%tion in %#hie-ing its !usiness go%$s/ Tr%ining is % too$ th%t #%n he$& in g%ining #o &etiti-e %d-%nt%ge in ter s of hu %n resour#e/ @ith the gro'ing in-est ent !" IT #o &%nies in the de-e$o& ent of their e &$o"ees %n" #o &%nies h%-e no' st%rted their o'n *D* #entres/ As %n e3% &$e, Sun h%s its o'n tr%ining de&%rt ent/ A##enture h%s Internet !%sed too$ !" the n% e of (M" *D*+ th%t offers %##ess to its -%st *D* resour#es to its e &$o"ees/ *o &%nies %re in-esting in !oth the te#hni#%$ tr%ining, 'hi#h h%s %$'%"s !een %n essenti%$ &%rt in IT industr", %s 'e$$ %s in %n%geri%$ s.i$$s de-e$o& ent/ *o &%nies no' .e&t %side D85R of re-enue for tr%ining &rogr% s//
RESEARCH METHODOLOG) INTRODUCTION

A rese%r#h is s%id to !egin 'ith % 4uestion or % &ro!$e / The &ur&ose of % rese%r#h is to find out so$utions through the %&&$i#%tion of s"ste %ti# %nd s#ientifi# ethods/ Thus, rese%r#h is % s"ste %ti# %&&ro%#h to % &ur&osefu$ in-estig%tion/ Se-er%$ %uthors %nd %n%ge ent gurus h%-e defined rese%r#h in different '%"s/ So e of the &ro&osed definitions of rese%r#h %re %s fo$$o's<
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Red %n %nd .no'$edge/
or%" h%-e defined rese%r#h %s % s"ste %ti9ed effort to g%in ne'
In the 'ords of the reno'ned rese%r#her *$ifford @ood", rese%r#h #o &rises defining %nd redefining &ro!$e s, for u$%ting h"&othesis or suggested so$utions, #o$$e#ting, org%ni9ing %nd e-%$u%ting d%t%, for u$%ting h"&othesis or not/ %.ing dedu#tions %nd re%#hing #on#$usions %nd #%refu$$" testing the #on#$usions to deter ine 'hether the" fit the
</3 RESEARCH DESIGN I/ DESCRIPTIVE STUD) Des#ri&ti-e rese%r#h stud" des#ri!es the #h%r%#teristi#s of % &%rti#u$%r &ro!$e or
indi-idu%$ or grou&/ Des#ri&ti-e studies in#$ude s&e#ifi# &redi#tions #on#erned 'ith stud", f%#ts %nd #h%r%#teristi#s #on#erning indi-idu%$, grou& or situ%tions/ In des#ri&ti-e studies, the 4uestions re$%ted to 'h%t, 'h", 'here %nd 'ho need to !e %ns'ered/ This &roje#t 'i$$ e$%!or%te %s to 'h%t tr%ining for de-e$o& ent is %$$ %!out/ This &roje#t is !%sed on the &erson%$ inter-ie' #ondu#ted the #o &%n" )*L *D* %nd fro %nu%$s of the -%rious other sour#es/ This &roje#t t%$.s %!out the
&ro#ess of tr%ining for de-e$o& ent ho' it !e#o es % su##ess in the #%reer of the e &$o"ees of the org%ni9%tion/ )o' tr%ining is #on#erned 'ith &eo&$e on the jo! in org%ni9%tion/ This &roje#t 'i$$ high$ight 'h%t % #o &%n" do to enh%n#e the s.i$$s of its e &$o"ees ho' this &ro#ess is fo$$o'ed in the org%ni9%tion 'h%t out#o es %n org%ni9%tion #%n e3&e#t %fter undert%.ing this &ro#ess/ In )*L *D* the &ro#ess of tr%ining does not on$" ends 'ith i &%rting ne#ess%r" s.i$$s %nd infor %tion 'ithin the tr%inees !ut is %$so %##o &%nied !" the fo$$o' u& in 'hi#h ne#ess%r" %nd
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ti e$" feed!%#. is sent to the he%d4u%rters in order to te$$ %s to ho' this &ro#edure in !eing i &$e ented !" the indi-idu%$s in their %#tu%$ 'or.ing en-iron ent/
II/ METHOD OF DATA COLLECTION 3/ P# .a#& (a%a* &erson%$ inter-ie' h%s !een #ondu#ted !" %s.ing stru#tured 4uestions s% &$e 4uestions %re !eing %tt%#hed in the %&&endi3/ 7/ Sec+n(a#& (a%a* se#ond%r" sour#e of d%t% is %$so !eing used in the for through further e3&$or%tion %nd thus 'i$$ he$& in defining the o!je#ti-es! of
%nu%$s %$so the d%t% g%thered 'i$$ he$& in identif"ing .e" &%r% eters to e3% ine
III/LIMITATION OF THE PRO'ECT*
Li ited %-%i$%!i$it" of &ri %r" sour#e of d%t%/
3 %
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Person%$ !i%s #%n !e there 'hi$e res&onding to the 4uestions %s.ed to the e &$o"ees The res&ondent *onfidenti%$it" %" not !e 'i$$ing to %ns'er the 4uestion %s.ed/ %" $e%d to in%de4u%te infor %tion/
Distort infor %tion #%n !e there/ So e of the infor %tion #o$$e#ted %s &ri %r" d%t% so the stud" h%s g%ined -u$ner%!i$it"/ *orre#tness of this re&ort is restri#ted %nd $i ited !" the degree of %uthenti#it" of d%t% %nd sin#erit" %nd honest" of res&ondents/
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3 6
TRAINING AND DEVELOPMENT Da%a Ana!&$ $ D In%e#2#e%a% +n 5
HCL
35)+u# +#1an Ja% +n c+n$ (e#$ %#a n n1 a$ a 2a#% +4 +#1an Ja% +na! $%#a%e1&/ D+ &+u a1#ee 6 %h %h $ $%a%e.en%K NO/ OC RESPONDENTS =D = 4 E H5
RESPONSE STRONGL; AGREE AGREE SOME @)AT AGREE DISAGREE TOTAL
PER*ENTAGE 5H 4 =B HI =??
In%e#2#e%a% +n The %!o-e gr%&h indi#%tes th%t org%ni9%tion #onsiders tr%ining %s % &%rt of org%ni9%tion%$ str%teg"/
HUES 7:* )o'
%n" tr%ining &rogr% s 'i$$ "ou %ttend in % "e%rS

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HUESTIONNAIRE
N% e< TTTTTTTTTTTTT/ Age< TTTTTTTTTTTTTT Edu#%tion< TTTTTTTTTTT/// De&%rt ent< TTTTTTT ,nitTTTT// ShiftTTTT//
M%rit%$ St%tus< o M%rried o ,n %rried Gender< o o Ce %$e M%$e
=/ Is Tr%ining Need An%$"sis done in "our org%ni9%tionS UM%r. = or HV =/ ;es
4 $
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H/ No
H/
)o' often is Tr%ining Need An%$"sis doneS UM%r. =, H, D, 4V =/ Month$" H/ Pu%rter$" D/ )%$f8"e%r$" 4/ Annu%$$"
D/ )o' is the TNA #ondu#ted in "our org%ni9%tionS 0M%r. %s &er the instru#tion1 U=8 ost fre4uent$" fo$$o'edT//=?8on#e in % 'hi$eVUM%r. NA if not %t %$$ doneV
=/ Se$f 7 Re4uisition for s H/ O!ser-%tion D/ Puestionn%ire 4/ Inter-ie' 5/ Assess ent #entres B/ Peer e-%$u%tion E/ Perfor %n#e I/ 2o! %n%$"sis >/ Annu%$ sur-e" =?/If others &$e%se ention %n%ge ent d%t%7 inter-ie'7 dis#ussion
888888888888888 888888888888888 888888888888888 888888888888888 888888888888888 888888888888888 888888888888888 888888888888888 888888888888888 888888888888888
4/ @ho initi%tes the Tr%ining Need An%$"sis in "our org%ni9%tionS
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0Put % ti#.
%r. W %g%inst the o&tions %-%i$%!$e1
=/ Su&er-isor H/ E &$o"ees D/ St%ff De&%rt ent 4/ Tr%ining De&%rt ent 5/ E3tern%$ #onsu$t%nts B/ If others &$e%se ention
888888888888888 888888888888888 888888888888888 888888888888888 888888888888888 888888888888888
5/ In the &%st t'o "e%rs, h%s "our org%ni9%tion #h%nged the '%" the" #ondu#t the Tr%ining Need An%$"sisS
=/ ;es H/ No
B/ )o' is TNA deter inedS 0Put % ti#. %r. W %g%inst the o&tions %-%i$%!$e1
=/ Perfor %n#e A&&r%is%$ d%t% H/ Su&er-isor O!ser-%tion D/ Peer feed!%#. 4/ @or. s% &$ing 5/ Inter-ie' B/ Puestionn%ire
888888888888888 888888888888888 888888888888888 888888888888888 888888888888888 88888888888888

4 &
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888888888888888 888888888888888 888888888888888 888888888888888 888888888888888 888888888888888
E/ Tests of 2o! Mno'$edge7 S.i$$s7A#hie-e ents I/ Tr%ining Progress #h%rts >/ *riti#%$ In#idents =?/Assess ent *entre Ceed!%#. ==/*o%#hing Ceed!%#. =H/MBO or 'or. &$%nning %nd re-ie' s"ste
E/ Do "ou #onsider TNA to !e % for
fi$$ing e3er#iseS
=/ ;es H/ No
I/ In "our o&inion does Tr%ining Need An%$"sis $e%d to tr%ining effe#ti-enessS
=/ ;es H/ No D/ *%n6t s%"
>/ @hi#h is the
ost effe#ti-e '%" of #ondu#ting % Tr%ining Need An%$"sis
%##ording to "ouS
4 '
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8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 888888 8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 888
=?/ @h%t %re%s $isted !e$o' 'ou$d "ou $i.e to see %ddition%$ tr%ining &rogr% sS 0Se$e#t "our to& three1
Su&er-isor7M%n%ger S.i$$s
)iring G Ciring Pro#edures Str%tegi# P$%nning7Org%ni9%tion%$
@or.&$%#e Te#hno$og" S.i$$s )iring %nd Re#ruit ent Se3u%$ )%r%ss ent Re'%rds %nd Re#ognition Affir %ti-e A#tion Stress M%n%ge ent Present%tion S.i$$s *onf$i#t M%n%ge ent @or. Life Issues *usto er Ser-i#e Perfor %n#e M%n%ge ent Grie-%n#e7,nion Pro#edures
4 3
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==/ P$e%se r%te the
ethod of tr%ining "ou fee$ 'ou$d !e
ost effe#ti-e
to %#hie-e "our *D* go%$s<
Ver" Effe#ti-e *$%ssroo Video On$ine @or.sho&s *o &uter B%se Tr%ining @e! *onferen#ing
So e'h%t Effe#ti-e
Neutr%$
Not -er" Effe#ti-e
Not %t %$$ Effe#ti-e
4 4
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%n%ge ent of tr%ining need
=H/ @ou$d "ou $i.e to gi-e %n" suggestions for !etter %n%$"sisS
TTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTT TTT///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// ///////////////////////
ANAL)SIS AND INTERPRETATION 3/ I$ T#a n n1 Nee( Ana!&$ $ (+ne n &+u# +#1an Ja% +nK St%te ent< To .no' the $e-e$ of %'%reness %!out the #ondu#t of tr%ining need %n%$"sis/ Tab!e n+* 3
O2% +n$ ;es No 4? ?
N+ +4 2e#$+n$ =?? ?
La1e
4 %
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INTERPRETATION* A$$ the e &$o"ees %r.ed "es %nd thus st%ted th%t the Tr%ining need %n%$"sis
&r%#ti#es %re done in the org%ni9%tions 7/ H+6 +4%en $ T#a n n1 Nee( Ana!&$ $ (+neK St%te ent< to find out ho' often the TNA is done in the org%ni9%tion Tab!e n+/ 7
O2% +n$ Month$" Pu%rter$" )%$f "e%r$" Annu%$$"
N+ +4 2e#$+n$ ? D4 B ? ? I5 =5 ?
La1e
4 5
HCL
INTERPRETATION< In %ns'er to this res&e#ti-e 4uestion out of 4? res&ondents7e &$o"ees, D4 s%id th%t the tr%ining need %n%$"sis is done on 4u%rter$" !%sis 'here%s B res&ondents h%$f "e%r$"/ 8/ H+6 $ %he TNA c+n(uc%e( n &+u# +#1an Ja% +nK St%te ent< 'hi#h &ro#ess7 ethod gener%$$" used to #ondu#t TNA Tab!e n+* 8 %r.ed
O2% +n$ Se$f 7 Re4uisition for s O!ser-%tion Puestionn%ire Inter-ie' Assess ent #enters Peer e-%$u%tion Perfor %n#e %n%ge ent d%t%7 inter-ie'7 dis#ussion 2o! %n%$"sis Annu%$ sur-e"
N+ +4 2e#$+n$ =E > = = E 5
La1e
4 6

13% 0%
Self / Requisition forms Observation Questionnaire
HCL
17%
42%
Interview Assessment enters !eer evaluation
0% 3% 3%
!erforman e mana"ement #ata/ interview/ #is ussion $ob anal%sis Annual surve%
22%
INTERPRETATION* Out of 4? res&ondents %jorit" 04HR1 fe$t th%t tr%ining need %n%$"sis is #ondu#ted !" the su&er-isor o!ser-%tion, HHR s%id it is don through 4uestionn%ire, =ER s%id Perfor %n#e %n%ge ent d%t%7 inter-ie'7 dis#ussion, =DR s%id through jo! %n%$"sis, inter-ie's %nd %ssess ent #entres e%#h g%ined DR %r.ing
/ </ -h+ n % a%e$ %he T#a n n1 Nee( Ana!&$ $ n &+u# +#1an Ja% +nK St%te ent< To find out 'hi#h de&%rt ent initi%tes the Tr%ining need %n%$"sis in the org%ni9%tion/ Tab!e n+* < O2% +n$ Su&er-isor E &$o"ees St%ff De&%rt ent Tr%ining De&%rt ent E3tern%$ #onsu$t%nts If others &$e%se ention D? H ? I ? ? N+ +4 2e#$+n$ E5 5 H? La1e
4 7
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INTERPRETATION* A##ording to E5R res&ondents it is the su&er-isor 'ho initi%tes the Tr%ining need %n%$"sis in the org%ni9%tion, H?R res&ondents s%id it is the tr%ining de&%rt ent %nd rest 5R e &$o"ees s%id th%t e &$o"ees efforts $e%d to TNA/ >/ In the &%st t'o "e%rs, h%s "our org%ni9%tion #h%nged the '%" the" #ondu#t the Tr%ining Need An%$"sisS St%te ent< Re-ie' of e3isting TNA &rogr% Tab!e n+* >
O2% +n$ ;es >
N+ +4 2e#$+n$
La1e
% $
HCL
No
D=
&es 23%
&es 'o 77%
'o
INTERPRETATION*
In %ns'er to this res&e#ti-e 4uestions EER e &$o"ees s%id th%t the org%ni9%tion h%s not t%.en %n" ste& to u&gr%de the tr%ining need %n%$"sis 'ithin the org%ni9%tion, 'here%s HDR e &$o"ees 'ere in the -ie' th%t it h%s u&gr%ded its &r%#ti#es o-er the &%st t'o "e%r/ ?/ D+ &+u c+n$ (e# TNA %+ be a 4+#. 4 !! n1 eAe#c $eK St%te ent< To find %!out the -ie's of e &$o"ees re$%ting to #urrent TNA &rogr% / Tab!e n+* ?
O2% +n$ ;es DD
N+ +4 2e#$+n$ IH
La1e
% #
HCL
No
=I
INTERPRETATION* Out of 4? e &$o"ees, IHR tr%ining need %n%$"sis to !e % for fi$$ing e3er#ise 'hi#h
e%ns th%t the e &$o"ees don6t thin. TNA to !e %n %&&ro&ri%te e3er#ise to #ondu#t onK the re%son #ou$d !e the ineffe#ti-eness of the TNA/ @here%s rest =IR e &$o"ees s%id it to !e effe#ti-e %nd %&&ro&ri%te/ @/ In &+u# +2 n +n (+e$ T#a n n1 Nee( Ana!&$ $ !ea( %+ %#a n n1 e44ec% "ene$$K St%te ent< To find %!out the effe#ti-eness of &resent TNA &rogr% Tab!e n+* @
O2% +n$ ;es No *%n6t s%" HE B E
N+ +4 2e#$+n$ BE =5 =I
La1e
% &
HCL
*an+t sa% 1,% &es 'o &es (7% *an+t sa%
'o 1)%
INTERPRETATION< @hen % str%ight 4uestion of effe#ti-eness of #urrent e3isting TNA '%s %s.ed to e &$o"ees then BER e &$o"ees s%id it to !e effe#ti-e, =IR e &$o"ees s%id the" #%n6t s%" %n"thing 'hether its effe#ti-e or not/ @here%s =5R e &$o"ees fe$t it to !e not %t %$$ effe#ti-e
B/ P!ea$e #a%e %he .e%h+( +4 %#a n n1 &+u 4ee! 6+u!( be .+$% e44ec% "e %+ ach e"e &+u# CDC 1+a!$* St%te ent< To find out the &referred Tab!e n+* B ethod for tr%ining &ur&ose/
% '
HCL
O2% +n$ *$%ssroo Video On$ine @or.sho&s *o &uter B%se Tr%ining @e! *onferen#ing E ? ? =E =5 =
N+ +4 2e#$+n$ =I ? ? 4H DE D
La1e
3% 37%
1,% 0% *lassroom -i#eo Online .or/s0o1s *om1uter 2ase 3rainin" 42% .eb *onferen in"
INTERPRETATION* A ong the 4? res&ondents 4HR s%id 'or.sho&s to !e %n effe#ti-e sour#e of tr%ining, DER 'ere in f%-our of #o &uter !%sed tr%ining, %nd rest =IR found #$%ssroo tr%ining to !e effe#ti-e %nd DR e &$o"ees -oted for 'e! #onferen#ing/
% 3
HCL
B/ FINDINGS
B/3 BEFORE TRAINING The $e%rner6s s.i$$s %nd .no'$edge %re %ssessed !efore the tr%ining &rogr% / During the st%rt of tr%ining, #%ndid%tes gener%$$" &er#ei-e it %s % '%ste of resour#es !e#%use %t ost of the ti es #%ndid%tes %re un%'%re of the o!je#ti-es %nd *D* ethods #onfir to the #%ndid%tes &referen#es out#o es of the &rogr% / On#e %'%re, the" %re %s.ed to gi-e their o&inions on the ethods used %nd 'hether those %nd *D* st"$e/
B/7 DURING TRAINING

It is the &h%se %t 'hi#h instru#tion is st%rted/ This &h%se usu%$$" #onsist of short tests %t regu$%r inter-%$s/
B/8 AFTER TRAINING

It is the &h%se 'hen $e%rner6s s.i$$s %nd .no'$edge %re %ssessed %g%in to e%sure
the effe#ti-eness of the tr%ining/ This &h%se is designed to deter ine 'hether
% 4
HCL
tr%ining h%s h%d the desired effe#t %t indi-idu%$ de&%rt ent %nd org%ni9%tion%$ $e-e$s/ There %re -%rious e-%$u%tion te#hni4ues for this &h%se/ Often %n essenti%$ #o &onent of org%ni9%tion%$ tr%ining %nd de-e$o& ent, E &$o"ee O&inion &ro-ide % &i#ture of there org%ni9%tionFs needs/ These sur-e"s #%n !e used to so$i#it e &$o"ee o&inions on % -%riet" of issues su#h %s the #o &%n"Fs su##ess in #o uni#%ting its ission to e &$o"ees, or $o#%$ issues su#h %s 4u%$it" of the 'or.ing en-iron ent/ These sur-e"s often #ont%in % series of ore di ensions of the org%ni9%tion/ The t"&es of ite s in#$uded in these sur-e"s =/ *re%ti-it" H/ Inno-%tion D/ S%tisf%#tion 4/ Senior M%n%ge ent 5/ Inter&erson%$ Re$%tions B/ Cun#tion%$ E3&ertise E/ *o &ens%tion I/ A!i$it" to Listening >/ *usto er Ser-i#e =?/*o uni#%tion %" #on#ern %re%s su#h %s< u$ti&$e #hoi#e ite s grou&ed %$ong one or
==/O!t%ining Resu$ts
% %
HCL
=H/An%$"ti#%$ Thin.ing =D/Mentoring =4/Str%tegi# Le%dershi& =5/Te% 'or. =B/Ad%&t%!i$it" =E/St%ff De-e$o& ent =I/Le%dershi&
As &er the stru#tured inter-ie' #ondu#ted the res&onse 'hi#h #% e high$ights the fo$$o'ing #on#$usion< The tr%ining &ro#edure fo$$o'ed %t )*L*D* is !enefitting the e &$o"ees in su#h % %nner th%t this &%rti#u$%r &rogr% e is %dding %n edge to their #%reer/ The tr%ining &ro#ess is org%ni9ed %s %nd 'hen the ne' te#hno$og" %rises !esides the 4u%rter$" tr%ining &rogr% s org%ni9ed !" the org%ni9%tion/ The tr%ining &rogr% s %re org%ni9ed in the he%d offi#e %nd %$$ the e3&enses re$%ted to the tr%ining %s 'e$$ %s the e3&enses of the tr%inees %re !orne !" the org%ni9%tion/ The tr%iners %re gi-en &r%#ti#%$ tr%ining %nd %re &re&%red 'e$$ !efore the" go !%#. %nd join their res&e#ti-e #enters/ The tr%iners %re e-%$u%ted %fter the tr%ining is #on#$uded so th%t no &itf%$$ re %ins %s f%r %s their .no'$edge %!out the &%rti#u$%r %re% in 'hi#h the tr%ining h%s !een i &%rted to the e &$o"ees of the org%ni9%tion/ is #on#erned/ B%si#%$$" #ogniti-e ethod of tr%ining is %do&ted !" the org%ni9%tion to i &%rt ne' te#hni4ues 'ithin the
% 5
HCL
e !er to e3&eri ent, un$i ited
At )*L, &eo&$e %re not just e &$o"ees !ut f% i$"/ So, $i.e %n i &ort%nt of the f% i$" shou$d, "ou get end$ess freedo
e &o'er ent to e3e#ute "our dre% s %nd the r%re o&&ortunit" to !e %n entre&reneur/ )*L Infos"ste s is the &rogenitor of the )*L Grou& %nd is .no'n %s the :Entre&reneuri%$ In#u!%tor6 in the Indi%n IT industr"/ @e !e$ie-e in e &o'ering &eo&$e to he$& %#hie-e their go%$s Q go%$s th%t %re %#hie-ed !" the #o ing together of t%$ent %nd inno-%tion, &o'ered !" o'nershi& %nd freedo to e3&eri ent, $e%ding to tre endous gro'th %nd g%ins for the indi-idu%$ %nd the org%ni9%tion/ @e &ride ourse$-es in !eing % &ioneer in #re%ting the Indi%n IT Industr", !" &ioneering the #re%tion of the &eo&$e for the industr"
CONCLUSION AND RECOMMENDATION

CONCLUSION
Gone %re the d%"s 'hen tr%ining '%s % H hour &ro#ess on the first d%" of the jo!/ Tr%ining for De-e$o& ent h%s tr%nsfor ed fro fun#tion of #o &%nies/ It h%s !e#o e %n %dd8on fun#tion to % #ore ore of % s#ien#e 'ith s"ste %ti# ru$es %nd
for %ts guiding the #o &%nies on ho' to go %!out tr%ining for de-e$o& ent of its e &$o"ees/ And th%t is the '%" it shou$d !e/ Tr%ining %nd de-e$o& ent is %
% 6
HCL
ne#essit" for !oth the tr%iner %nd the tr%inee/ The tr%iner 0the #o &%n"1 'ou$d '%nt to %.e its st%ff ore effi#ient in this high$" #o &etiti-e 'or$d/ It 'ou$d '%nt its e &$o"ees to .no' the $%test trends %nd te#hno$ogies %nd use the %##ording to the #o &%n"6s &rin#i&$es %nd o!je#ti-es/ The tr%inees 0st%ff1 on the other h%nd, -ie' tr%ining %nd de-e$o& ent %s % ste&&ing stone for enri#hing their #%reer %nd fu$fi$$ing their &erson%$ needs/ Tr%ining %nd de-e$o& ent is %nother round of edu#%tion for the , the .no'$edge fro it6s ore of % 'hi#h is to !e %&&$ied $%ter/ So, utu%$ ne#essit" %nd %gree ent !et'een the #o &%nies %nd their ore fro the e &$o"ees %s 'e$$ %s the #o &%nies in ter s of u$ti8t%s.ing, grou& #u$ture, et#/ 'i$$ !e ore ore e%ns tr%ining %nd de-e$o& ent is going to !e e-en
res&e#ti-e e &$o"ees 'hen it #o es to tr%ining %nd de-e$o& ent/ The future 'ou$d de %nd &rodu#ti-it"/ Ne' te#hno$og", e &h%si9ed u&on/ This in &re&%r%tions to
i &ort%nt, #o &$e3 %nd rigorous/ *o &%nies %$re%d" foresee this %nd %re %$re%d" %.e their st%ff !etter e4ui&&ed/ On this 'e #on#$ude our re&ort ust eet the du%$ %i of s%tisf"ing 'ith the fo$$o'ing 'ords (Edu#%tion ends 'ith s#hoo$ !ut *D* ends 'ith $ife/+Tr%ining %nd de-e$o& ent o&&ortunities Tr%ining &rogr% es shou$d !e %nd de-e$o&ing the org%ni9%tion6s gro'th %nd dis#i&$ines th%t %-%i$ of the tr%ining fun#tion/ eeting the indi-idu%$Fs needs/
odified to in#or&or%te the needs of indi-idu%$
% 7
HCL
Su11e$% +n$
*o &%n" #%n In#re%se %##ess to suit%!$e &rogr% their o##u&%tion%$ %nd7or &erson%$ s.i$$s/ *o &%n" #%n #o uni#%te $ong8ter %nd short8ter go%$s 'e$$, through 'hi#h es for e &$o"ees to u&d%te
e &$o"ees the se$-es #%n %n%$"ses 'h%t t"&e of tr%ining the" 'i$$ need/
5 $
HCL
Cor the good &erfor %n#e of e &$o"ees, #o &%n" shou$d st%rt % re'%rd .ind of s"ste !" 'hi#h oti-%tion $e-e$ in#re%ses in ter s of 'or./
Lin. re'%rds to &erfor %n#e *he#. the s"ste DonFt ignore for e4uit"
one"/
E &$o"ees shou$d !e re#ogni9ed %##ording to their different s.i$$s or #%&%!i$it"/ *o &%n" inste%d e8 %i$s #ounse$ing/ *%n go in for eeting 'ith e &$o"ees so th%t f%#e8to8f%#e to %n%$"ses of their &ro!$e s #%n !e there/
BIBLIOGRAPH) E!ec%#+n c .e( a Offi#i%$ @e!site of )*L *D*
'''/h#$#d#/in
5 #

HCL
'''/hr/#o '''/goog$e/#o www40r"uru4 om
PRINT MEDIA (6h ch nc!u(e j+u#na!$ an( b++E$) Tr%ining for de-e$o& ent 0,d%i P%ree.1 Tr%ining for org%ni9%tion%$ tr%nsfor %tion 0,d%i &%ree.1
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TRAINING AND DEVELOPMENT

TRAINING AND DEVELOPMENT IN

BACHELOR OF BUSINESS ADMINISTRATION

Punjab Techn ca! Un "e#$ %&, 'a!an(ha#

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

the ne#ess%r" he$& re4uired during the tr%ining &eriod/

AR2,N SING) BBA 5th Se ester

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

Tr%ining is % *D* &ro#ess th%t in-o$-es the %#4uisition of

effe#ts the e &$o"ee6s

e%ns to %&&re#i%te the nitt"8gritt" in-o$-ed in e &$o"ee6s

3/3 COMPAN) PROFILE

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

)igher edu#%tion 'ithout the su&&ort of IT of #o &uting %nd #o

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

3/3/8 PROFILE OF HCL

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

*C+ T&2e In(u$%#& F+un(e#9$:

Hea(;ua#%e#$ Noid%, Indi% A#ea $e#"e(

,e& 2e+2!e Se#" ce$

Re"enue O2e#a% n1 nc+.e Ne% nc+.e

US 8 3!43 9illion:April ;&$#'<

I,>?E/HH #rore02une H?=H1

>,=IH/HD #rore 02une H?=H1

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

ORGANISTIONAL STRUCTURE OF HCL

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

3/3/< LEADERSHIP = HCL

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

Vineet N%"%r *EO 8 )*L Te#hno$ogies Ltd/ And Vi#e *h%ir %n

%n%ge ent &r%#ti#es $i.e EC*S 'hi#h is no' t%ught %s % #%se

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

Go$d Med%$ %t IIT De$hi/

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

3/3/> VISION AND MISSION

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

3/3/? HCL ENTERPRISES

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

/, School of (anagement And ,omputer Application) .S0S Nagar!

TRAINING AND DEVELOPMENT

&ersistent efforts through our #o &%n" 'ide e3#e$$en#e &rogr%

Tr%ining is % D &ro#ess th%t in-o$-es the %#4uisition of

Vineet N%"%r EO 8 )L Te#hno$ogies Ltd/ And Vi#e *h%ir %n

SENSITIVIT; TRAINING TRANSATIONAL ANAL;SIS STRAIG)T LET,RE7 LET,RES SIM,LATION ELERISE