Contact PALS

0800 73 !8"#

How to complain

pals@slam.nhs.uk

PALS $he %au&sley Hospital 'enmar( Hill) L*+'*+ S,- 8A.

Are you are unhappy about something? We want you to tell us

Date of publication: 11/ 2013 Date for review: 11/ 2015

/0 you are unhappy with us you can complain1 What &o / &o 0irst? Speak to the nurse in char.e strai.ht away. The nurse will talk to you a/out what is makin. you unhappy. +e will try to sort thin.s out with you. What &o / &o ne2t? 0- you are still unhappy contact the 1atient %d,ice and Liaison Ser,ice 21%LS3. 1%LS will try to help. 4ou can contact 1%LS /y post phone or email. 1%LS can help you write your complaint

What will happen i0 / write my complaint? +e will tell you we ha,e recei,ed your complaint. +e will -ind out what went wron.. The mana.er will write to you and let you know what we can do to put thin.s ri.ht. What &o / &o i0 / am still unhappy? Contact the Complaints Department. They will tell you what to do next.

Complaints 'epartment
South London and Maudsley NHS Foundation Trust Maudsley Hospital !!! Denmark Hill London S"# $%&

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