November 7, 2013

Mr. Rufus Humphrey Columbia Financial Services 2351 Yonge Street Toronto, ON M1M 3M4 Dear Mr. Humphrey The new user interface presented in Word 2007 and improved in Word 2010 as well as the new defaults have been the focus of business conversations across the world. New terminology such as ribbons, galleries, quick access toolbar, mini toolbar, and contextual tabs requires new learning by those who upgrade to Word 2007 or 2012. Additionally, the defaults in line spacing (1.15) and 10 point after a paragraph are the only changes that offer challenges in document layout. Our staff of experts at Communication 101, Inc. understands your companys document layout needs as you communicate with your clients, board of directors, employees, and other business entities. We also realize that decisions concerning document formats need consideration of elements; one of which is, attractiveness of the format. Changes provide new opportunities for designing documents that portray the excellent image of your company. Enclosed is a reference guide to better help you. Sincerely

Charlie Rhodes Communications Manager sc Enclosures: c Reference Guide

Vanessa Humphrey Nate Archibald