Beruflich Dokumente
Kultur Dokumente
Mantap! Setelah ikut workshop-nya Pak Ronald omzet Megakom Group naik tajam.
Janta
Pemilik Megakom Group (Jaringan toko komputer terbesar se-Riau)
Bapak Ronald memiliki pengalaman yang sangat luas di dunia service
dan kami menilai Bapak Ronald sangat expert.
Haris Sumarwoto
COO Muncul Group
(importir dan distributor mesin fotokopi rekondisi terbesar di Indonesia)
www.HendrikRonald.com
Penerbit
PT Gramedia Pustaka Utama
Kompas Gramedia Building
Blok I Lantai 5
Jl. Palmerah Barat 2937
Jakarta 10270
www.gramediapustakautama.com
Hendrik Ronald
Nama Hendrik Ronald tercatat abadi sebagai salah satu yang paling
berpengaruh dalam perkembangan Rumah Warna.
Nanang SZ
Pemilik Rumah Warna (Franchise Fashion terbesar di Indonesia)
SANGAT LUAR BIASA dan menginspirasi saya dalam memimpin tim saya.
Contoh dan teknik yang dilakukan sangat mengena di kami.
Santalee
Ice Cream Haagen Dazs (MRA Group)
Pelanggan
Justru Berebut
Terbukti Berhasil
Lepas dari Perang Harga
You are the one and the only one.
Truly the best! Dahsyat!
Tung Desem Waringin
Pelatih Sukses No. 1 di Indonesia
Short articles are the easiest to read.
Hendriks short articles are
light and insightful. FANTASTIC!
James Gwee
Indonesias Favourite Seminar
Speaker & Trainer
Hendrik Ronald
9/27/13 5:36 PM
01245678619649
78619196
52786674847
!647"8#2$6%1
&
"'9
196"4
0124564(19)786*+,0+#
-./0
!647"8651"2663266926%1
&29"44
5192749
"64"$$62$649#"9)471568"5"96
9(4$474"
69)49:2(48769)845)4497656494$
"
29"4;
#8157457"2645678664"6771564
<69
5"$=8157457"26456")87>
49
"9")87?2
@8%8#'A
BCD
'9
196"4=@4115"76#6("945#764$65E54"965
FGHIJKILMJNOPIQHIORILJNISIQJ2271(65651"26JT15$817PILMIUJ
6326697V765?627WJXILMIUJQYLMZIPIOJQIUY[OJRI[YLIJUYSI\JQYL]ISILRILV
QYLMISIQOJPYLNO[OWJ^IRJ_`LISNJUY[QIPZRJHYQaObI[IV754"965JKILMJ
PILMIUJH[`cYPO`LISJNILJaOPIJPIKIJPY]I]I[RILJIUIZJaI\RILJSYaO\JaIORJNI[OJ
754"965d754"965JSIOLJKILMJHY[LI\JPIKIJORZUOWJ
XISZUJNILJPYSIQIUJaZIUJ^IRJ_`LISNWJXefXgXhhF
i.j.k
8564!51(17"19!#1l11
@11
mILUIHhJXYUYSI\JORZUOJT15$817nLKIJ^IRJ_`LISNoJ`QpYUJmYMIR`QJq[`ZHJ
LIORJUI]IQWJ849$12oJ^IRJ_`LISNW
Br
sT965t6)4$1(l5127>:45"9)4971$1$1(7276576566456d,"42
uvwxyz{w|x}~xw|ww{xxx
xxxxy
01213567189
8327
181
1717
17
1819971
91731
7810121356718917
1
!"#$%&'('
)**+,-.-/+01-2+31+45.+46-1+3.+71181+81.4+
65+4+9.41.5
:1
1;79<3567189<=111>19>1
1181?117
2187
><27
1<?9181
2<3
>17
175
1?@1<71
ABBC"#D
*E.+F-35G+H5.52+75.G+75G1.+65+4+9.41.5
I;79<3567189>317?1712789172
>=1<117
1?89
>917
7J>81K
16<17
17
81?=1<1711
2<133317
12117
91K1<31771L1119181?IMN50O:P7117
17
//.QJ17
>1118618?1>>317?17132191
>77112K
12<>19>810371317
>1O7918>?
21?1
>1
1
171
1317
<31
R$ST'
U8-+VW+XYFYZY+)9WFY+0[,9\YZ0
]^_`abc_d`ef`g_dhij_kl_cminoo```pqr
sturusr```vwsx`ay
VWLWXYWZWJ[W\WJY]ZUSW^
_WZ
01234578912
11271419
212
212
12
8212
1351
!"#"$%&'"(")*$%"$&*$%"+",*-"$%%"#)"$."$("/"0,*-"010"$(*#21"."$&*3
2"%"',"$")',"0&1))"-",4"&"-567".89"."14"&"-:;67".89)"$67".859)'(')"$"
)*$%"$(')"$"(*$+"#","&'$%3,"&'$%("-'$%&'$%0".8&".1921-"$)"$<"."1)*$)"
("-'$%&*)'0'.=(>>>>>>?>>8&".1+1."#1('"/9?"."1(')"$"(*$+"#"("-'$%-","
@8.1+1/9."/1$)"$<"."1)*$)"("-'$%2"$7"0=(A>>>>>>>>>?>>8-',",'-'"#
#1('"/9
5!"#"$%&'"(")*$%"$&*$%"+",*$7'"#0"$?,*,",*#0"$?,*$%*)"#0"$?"."1,*$3
+1"-0*(")"1,1, &1".1B'(.""$"."12"#"$%/"&'-(*-"$%%"#"$/"0B'(.""."1/"0
.*#0"'.&*2"%"',"$")',"0&1) (")"67".89)'(')"$")*$%"$ (')"$"(*$+"#"
("-'$%-","A8-',"9."/1$)"$<"."1)*$)"("-'$%2"$7"0=(A>>>>>>>>?>>8-',"
#".1&+1."#1('"/9
lmnopqrnsotuovnswxynz{nr|x}~~ooo
`abcdefghibjkc
CDEDFGHIJCKJLFMNDOHMJCPQIMRMJSIMNMTJUMRMFIM
oooop
0124562758927
2
722
11
42907
272
0
17
!"#$%&'()17
*+++
",%-.--/!,*,"
,-%-*0/-
111+#/!,-%,%/+2/
%3%!%//3$--$
/4,-%%/
/!-/
,#
%4
+4/$
%'567
%)('7(
##%48%8'()
<=>=?@A@?BCDC?EFE@>CB@>CA?=AG=>?H=BDI?JKL=EI?ECA?MN@AFO?
PD?KLQFI?RD?BS@T@GI?CAE?RD?K@UF
V=WC?X=>=?@A@?BCDC?EFE@>CB@>CA?=AG=>?YAEC?ECA
R@RS@ZR@RS@?YAEC?DCAW?BFRLWC?X@BC?BFWFTC?GFT>CX=KO?
M=AWW=NZB=AWW=N?GFT>CX=K[
12!%,#$,#9,#+
#//!3"-3#%,-,,$
-3,,%!:%%,-43%+
9
*+++
2%$42%40/8%
-,%##,#;1342%
\]^_`ab^c_de_f^cghi^jk^blhmnn___opq
rstutru___vwrq_`x
0124562758927
2
!!
"#$%$ !&
'$()*+'), -./!%012 3
3.%/#"4*5.6%".7#! 8
9:$0;04<$ =
>:!7?$@()-3
8ABCDEBBFDGHDIBJKDLGHMNOGOPDQRGSST-U
U04$$7?%!V3W
XQNKYGZN<$!%!#[(!#3>
\]%^]%[,!%<$![)73=
=_`MDIBJKDaCODbBPDcBBFDddddddddddddddddddddddddddddddddddddddddddD99
-WeNfNMGMGBODGHDghNDiBMhNKDBjDkSSDLN`KOGOP9U
--lNKZNfMGBODlBGOMDdddddddddddddddddddddddddddddddddddddddddddddddddD>W
-3m*no*(>8
0&!,+?!"(>=
-")8W
3%$7#$1)"$71pq.@:<.0.2r-8>
9%$7#$1)"$71pq.@:<.0.2r38\
>%$7#$1)"$71pq.@:<.0.2r9U3
0124562758927
2
8p)*s?;o(7%)t%$7#$1)"$7
1pq.@:<.0.2r>uUU
U."?%*!]2XXv$;$<$^o^m^w^<^m^xVX8
\[/QNKYGZND_yZNSSNOZN!2\W
=QNKYGZN."?$%!:)s)72:!!'?*/s!7!1V\>
-W[16."0$"#[#!%l`HHGBO2\=
--:!*'?*s$@/$(!2=9
-3QNKYGZN"m!%!w*s#=X
-9v)7)6!z0!*!"ws%!7-WW
->w)%){w)%)VVVVV-W3
-8]%*V-W\
-U|v)QNKYGZN}!s1?#%---X[16:($o*(-->
-\[?~)7$(12--X
-=p"0<@'-3W
3WDDLBYNDIBJDiDLBYNDdddddddddddddddddddddddddddddddddddddddddddddD-39
3-./]$s$v;!"QNKYGZN2DddddddddddddddddddddddddddddD-3U
33JKKDlJjjHDDQOGZRNKH-9W
0&!,+}(!-99
-!%!.6%?%7-9>
3[%$0;{V-9\
9[16[*!<$[$<!(!!V->W
>QJfNKDgN`DnQJfNKDlBCNK->9
8./7#@$*/$w?*ps!#]!;$2->\
U[!?$[?])12V2r--83
X[!?$[?])12V2r3-8U
\p)*sx^x-UW
=?$[(!#QNKYGZN2}}!?24-U9
-W?$[(!#QNKYGZN2}}!?2w6)-UX
--?$[(!#QNKYGZN2}}!?2w#t~!!(#u-XW
-3-8WWW09WWWW5?1ps!#p!(2-X>
0124562758927
2
),".,!"'""/)NN
)JO."PK-$P',"PQ*RR)#
)MQ"K"-/)#
)ST.R))#S
)NT.R)U
)#T.R)UJ
)U;1996V2B4:1W/X<6;BYR6ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ6)UU
["'%!".
G"\]\(GU
)Q"),"!"/T.\-)
7^@<_12^1:C6ZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ6)
+',!./&T`PK"-$.%RRR)#
JK"&'".K,!+a)
MK"&'".K,!+aS
SAI>C<^12+',!./K!.RU
N%Q"P+*K"/
#QTQaQQ',-b131:I1S
Uc&LdD%e*,!.!"J)
)K!'"+!f'Q.""JM
))g4=16h6g<34:i6j<^JU
0124562758927
2
!"#
$"%!"&'"(!'))
%*+',-!&'"(!'))
%*+'$",-"!".&'"(!'/)
!.!".&'"(!')
"!$012345167851991:516;<2=>?<@)
"!$A<2@<2BC167851991:516;<2=>?<@)
DE"'"'"F-",("G"FHI>4:1>>6A<B5?)J
K!+''"L!)M
$"E"E"/M
)$"'"E"/a)MJ
$"'"E"/aMN
$"'"E"/aS)
J$"'"E"/aJSM
M$"'"E"/aMSU
S$"'"E"/aSN
N$"'"E"/aNNU
#$"'"E"/a#aklXl0m#M
`QnoETUN
pqrstuvrwsxyszrw{|}r~rv|sss
sssst
0124562758927
2
!"#$%&'(
$$&"$)*+,-./0,12!"*$&3("
%&%""('% %&$$ !1
!"%"&("(&&*$3&*!$
%&)*+,-./0,12!"""%&""4+5678
(&&*9&&*1: ))%!"%"!$
&4"$&%8%(%&1;*$)&!$
%%1
: )$!"$&$&"&('$ !$
*&")*&(&!)%%*)%&
0<+75=,-&"&(*()*+,-./0,1
!"%"&!&"$)*+,-./0,>
?&(*$*@ %&("$&&*(&3()&(&"$&
&(''$$%&(*$&$&"AB!!$)*
!%$(&CDEF+,-./0,1
?&(*$*@ &(&("%3(")
$%&(*&%$ !AG!)$%% 3("
&*$)@ $" "&3% $ !1B!
!$%$(&+,-./0,>
WXYZ[\]Y^Z_`ZaY^bcdYefY]gchiiZZZjkljm
0124562758927
2
*!"&0<+75=,-&($%&")&(&!)
&"@ )*+,-./0,12*!"&"*$
0<+75=,-&(*%1
@*)4$*$8!"&(+,-./0,&""&($1
2"$"!"&%%&(*@ &"
""%"1: )'""$"!"&""$
%&(*@ &(""&&"""1
2&("$&%&((&$&"$) *
($&*%&*%&(*1
:*)&(*$$& '$$4;"H(
I&'JK&*I*?&""L(;&(&81B&)
%&""*%!"%@ )&"$*
&"*&!(&**1
K&*"")#% &**)$&"&"*
&(&$3&$&&%&(*@ M2*NO,F
P5Q,-F56FR,-./0,>
B&3"%&(*@ &!"*0<+75=,-1
(&!"&($$&"$+,-./0,>
S&($G3
?&$()T@%(UVTJ
jnomojmZZZpqjrZ[s
0124562758927
2
!"!#$!##%&'"!(
#)*+,-.'#/!#&!01$'2$3$!'
!$ !"'44&2!"#4'564!0
&2!###"#!"7"#!"2#!"#!"'0
8!&!!7"#!"''(4'2
#'&$!9: %!7'2$!"7$7$!!7!'&2&!"0
;'&$!<#2!(0=!>#!!$&&!"
2&%&!"0
1'2$'2$3$!'%!4!"0:4&2
%!4 $2$<&$%$!"!?$!$!"
'!$!$<&$#4&201'2'!"%2!"$%!"7
%4"$!'0&2!"#%'$%!
!""!"7$!!4!'22$!#0
@$ %!%%#!0A2%!"
$2#247BC-D-EFGHIJ*JKELMNG.E+H+EN+,-OE-O-HE.-F-PEQ-.+HIR
S-.+HIETJF-EUVWEN-LJHEK-X-PECGNG.-LE+NJEK-D-EN+,-OE-O-HEFGHIJ*JKE
LMNG.E+H+E.-I+PEC-D-E-O-HEFGFSG*)-+O+ELMNG.E+H+PEY-.JZEO+N-E-O-HE
)G*JK-L-EKGOJ-NENGH-I-E-I-*EH-HN+EO+N-E)+K-ES+H,-LEOGELMNG.E)-*JPE
C-D-E-O-HEFGH+HII-.O-HELMNG.E+H+EH-HN+ZE,-.-FEOG-,--HEX-JLE.G)+LE
)-+OE,-*+S-,-EL-*+E+H+P[
ijklmnokplqrlskptuvkwxkoyuz{{lll|}~|
0124562758927
2
\!%%#!"'&2&!"0@'$!4&2#!"!#!
#!]8!724!$#!7$(#!!""4(#0
A !!""2$!4&22#!%!#4$4&2'!!""!"
'7#!"!!"#!!"!$20
8!7#4&2224 !<&' !"(%$201
'!"!"$!%#^#!"#(HII-OHJ*JN0@$!
,+OG*-K+H7$! 2_!01'2#_$'4_
$!"!!"4$!"$9
:2#!'!#4($#'#$!##%!(0
`JNMT*-N+T!" !!"$!42#!,GFMT*-N+T!"
!!"$!4'!"!!!0:2%-JNMT*-N+T0
1#$%#2'24'$7$0a!"%!!"$(!
208!742!"#!"!$!!#$#!"#!"!
!#!0@4HII-O'"03!%#27Bb-HI-HEO-K+LEK-D-E
F-K-.-LPEc-K+LEK-D-EKM.JK+P[8!7$!#!^!7&2!
24$!20 44dA'!$!$!<!"9
@$7 !<&' !"'42!$%,GFMT*-N+T0a!"("
#$'$4'4"9`--*ILd<!!"'!]
@$!2$!#0!2_!2442'
#!"0@$'2( !(#%!"2&2!!"'$01
2 '!"!$2#!42!"'$%!#!" '!(0
A%!6e$#!08!7#4^4!"7$
' !&2$%5ff$#2499/2'$!
'! !&2$%5f$(#44')-HIGN0
;!'"%!_(#KG*g+TG99
:4!$!#!"'2$242'4#2 !^KG*g+TG%h0
;!7!!!"4 2!2'4#203!(
"!"'$ !"($!!$!#44#! 2!01
(_'!!#4###%!$0@ !"%'$
!$ !%!4'#24##%!0
||lll}|lm
0124562758927
2
!"#$%$!#$&'$()'
*+,-.!"/"%(0%#1!$!"'(2
&'1##''$1!$&"()"#&'1!$
3'43'556!!(7589$&"!!
:59;/#;!<=!:59) /3'!&"'$(
>?,'$4'$1@&#&#!3!!!%
""()#"3'"#5#'(A3#&"
"5#(A/!%!$"5#$##!$
!()"##!&3@#3#&"&!(
B3#1!&!(C$$&1@'!"
&$&$"&!(C$$!"%1@'!
55#"%!3(
BDEE-#&3&!(C3#"
DEE-FEGFHA##%&$$!
&"'$!&3""&$#&3
DEE-FEGF(3#"#!3%DEE-FEGF
$"""%%5#"1'13'&3
3'!FG+I'3&&(
8!&"&##$1'!$3$5!'!
%#1#%'3#"'#"#%(!1$
&##$1'!$3$#!&3"$"''&3
3'1#1!&FG+I(2&&$#&
!%3"5'3FG+I&"'33$',EF
$!!%"(JFG+I!$#$3"&'&3
3'#'"!%,EF$#$&"(K5&&"
%,EF$%'$%$LM@&1'#NO#
#(
#%/&3@&'13#$"(P!
#1"L2&'1$""''&3&"
#"(Q&3&"$! $(
YZ[\]^_[`\ab\c[`def[gh[_iejkk\\\lmnlo
0124562758927
2
)"##$1&&"!'&""%'"'
$%!"4%!"(M$#&"1#!$)(A=!)#
$$&""&$(2''&#"@!
#4##!(
3!"3"'##"#"'&(:&'
P!1@&!%$&35'3!%%#3P!(M!
"1&##P!&"&$$%!&"!
1@&$P!&"#!"R,G+-SP!(
A"3&"#&3"#%""#3$35'
#$!"&&5"(<5'$'$!#!#"$
#!31!$!$"5#5$(
T'3!"'4"'$&#'!%$'(P"'$
%3!$/"&'1!$$$"/
%'$$""L
2'A3#U
<!"75'!
:"&6P%'VW6X
lpqrqlr\\\stlo\]u
0124562758927
2
0124562758927
2
-0121-234-56
758927
2
& 0
124562
!"#$"%
()*+,*-../0*-+1*2*3
tuvwxyzv{w|}w~v{vvzwww
0124562758927
2
!"#$"% '
565789:97;<=>9?7@<@A9B978<A59?7A5C57:9>D7@<>9=ECF74E7
A5C57EG57HEB<=EG9C9>79H978<I=9>D7CI>856G9>7:9>D7@985C75>G5C7
@<@;<=A9ECE78<A59?7;<=589?99>F7J<=589?99>7E>E79H969?7;<=589?99>K
LMNOONPQ7H<>D9>7GE>DC9G7C<8969?9>7:9>D789>D9G7GE>DDEF7R9=<>97GE>DC9G7
C<8969?9>7GE>DDES7T<6987I@U<G>:979>T6ICF
J<=589?99>7E>E78E9;75>G5C7@<>D9H9C9>7;<=I@A9C9>78E8G<@78<B9=97
A<89=VA<89=9>7W9695;5>7?9=587@<@9C9>7AE9:9789>D9G7A<89=F7X9C97
CI>856G9>7E>E7A<C<=T97C<=9875>G5C7@<>:<6EHECE7HE7@9>978<A<>9=>:979C9=7
@98969?>:9F
Y<G<69?7HE;<69T9=ES7@9C97C<659=69?7?98E67;<>D9@9G9>>:9F74E97
@<>D5856C9>75>G5C7@<>D5A9?7>9@97;9>DDE69>7C9=:9W9>VC9=:9W9>7HE7
89>9F7J<C<=T97C989=7:9>D7AE9897HE;9>DDE67Z[\]^_`\a7HE5A9?7;9>DDE69>>:97
@<>T9HE7Zb\cdeLfcPaS7:9>D79=GE>:97C5=9>D76<AE?7I=9>D7:9>D7@<@;5>:9E7
C<9?6E9>7G<=G<>G5F
g9>:97H<>D9>7@<>D5A9?7GEG<67E>E789T9S7G<=>:9G97GE>DC9G7C<8969?9>7:9>D7
GE>DDE769>D85>D7AE897G<=9G98E7H<>D9>7A9ECF7h<=>:9G97>9@97;9>DDE69>7
89>D9G7A<=;<>D9=5?F
i9?S7HE7A9>:9C7;<=589?99>S7C9=:9W9>78<=E>D7HEA<=E7D<69=7Z[\cNP``a7H9>7
A9?C9>7HE85=5?7;9C9E7A9T57;5GE?S7H9>76965769>D85>D7HE85=5?7@<69:9>E7
G9@5F74<>D9>7?9=9;9>S7C96957@<=<C97@<69C5C9>7C<8969?9>S7G9@579C9>7
@9C65@F
jkll7R96957@<@9>D7A<65@7;9>G987H9>7A<65@7656587;<69GE?9>S7T9>D9>7
HE85=5?7@<>D?9H9;E7G9@579G957^]Lekf`\F7hEH9C7;<=657@<@A59G79>9CV
9>9CKe\cNP``789@;9E78<A<DEG57@965>:97H9>79C?E=>:97@<>IH9E7BEG=97
;<=589?99>78<>HE=EF
m<DEG57;5697H<>D9>78G9n769E>>:9F7R96957o>H97@<69A<6E7@<=<C97
8<A9D9E7ap]PNk\KLecddaS7@9C97C596EG987;<C<=T99>>:97;98GE69?78<;<=GE7
q]PNk\KLecdd79G957A9?C9>7C5=9>DF7r9DE7;56978E9;97:9>D78<>9>D7
A<=?9H9;9>7H<>D9>7q]PNk\KLecdds
wwwwx
758927
2
& 0
124562
!"#$"%
9:;<=<>?@<ABBC=?DE:F<AB?G<ACH<?DE@EFHC?CACI?JKLMNOPLQRMSTJ?UEF><HCV<A?
W<F<?;EFX<=<AI?;EFDCV<@I?;EF;CW<F<AY<I?DEZ[<AY<?@<DHC?;EF[;<>\
]C?VE=[<FB<?X[B<?D<Z<I?;C=<?<^<?Y<AB?ZE=<;E=C?<A<VAY<?DE;<B<C?_`a`bc
a`b`deI?VCF<fVCF<?X<^CAY<?DE@EFHC?<@<?<A<V?CH[g?h<=<[?<^<?DE:F<AB?B[F[?
Y<AB?ZE=<;E=C?Z[FC^AY<?^EAB<A?_ijcklmnonpeI?<H<[?_ijcklaqlaqeI?VCF<f
VCF<?<@<?Y<AB?HEFX<^Cg?]C<?;<F[?D<X<?ZEZ;EAH[V?A<DC;?<A<V?HEFDE;[H?
DE=<Z<AY<\
r<>V<A?=<;E=?Y<AB?HC^<V?VCH<?D<Z@<CV<A?VE@<^<?:F<ABAY<?@[A?;CD<?
;EF@EAB<F[>?@<^<?^CFC?VCH<?DEA^CFC\?sCD<=AY<I?tuvwOwLxLOMRyOvzLQ{QxLO
|}~LzLJO<AY<?AB:Z:AB?DE@EFHC?CH[?D<X<I?EZ:DC?A^<?CV[H?A<CV\?<AHC?
=<;E=AY<I?uvwOwLxLOMRyO~}~LQ{O|}QyOw}~LQ{LROLQO}z{}vzLJ?<Y<?
Y<VCA?A^<?@[A?CV[H?HEFDEAY[Z?ZEA^EAB<FAY<\?vv?A^<?DEA^CFC?
ZEZ;<CV\
A^<?;CD<?ZEAB[;<>?A<DC;?V<FY<G<A?^<A?:F<ABf:F<AB?Y<AB?A^<?
WCAH<C\?<>I?=<;E=?<@<?Y<AB?A^<?;EFCV<A?[AH[V?ZEFEV<g?h<=<[?A^<?
DEFC[D?CABCA?ZEAB[;<>?A<DC;?^<A?DC<H?:F<ABf:F<AB?^C?DEVE=C=CAB?A^<I?
[;<>?=<;E=?ZEFEV<
<=<Z?]<>DY<H
0124562758927
2
!"#$"% '
()*+,-.,/-0123,4
(5,)-.,/-(6+78
758927
2
& 0
124562
!"#$"%
,/(?*()-,<2,?*A)1,*/,,<*@=><,3,*2,4(*+=><=3.*1=)-,))E,b*
C,-(*A)1,*E,)-*@=>),?*3=>,/,2,)*[,<.?*L()<,*@,1,*@,)1,)-,)*
@=><,3,0*,2,)*<=>,/,*1=-M1=-,))E,B*C,?2,)*2,4,.*/=2,>,)-*1(/.>.?*
3=3+,E,)-2,)*/,,<*@=><,3,*2,4(*3=4(?,<*/=)E.3*3,)(/)E,0*@,/<(*+(/,*
/=)E.3M/=)E.3*/=)1(>(B
=>)E,<,*2(/,?*(<.*3=3@.)E,(8QGjjS86F;UF9B*A)1,*3=)1,@,<2,)*
/=+.,?*2=L.@,)*1(*3,4,3*?,>(*/=+=4.3*@.4,)-B*K=+.,?*2=L.@,)*E,)-*
>,/,)E,*+(2()*@=>.<*[.)-2(>*+,4(20*/=)E.3M/=)E.3*/=)1(>(B*)<,?*
2=),@,*[,1(*/.2,*)E,)E(M)E,)E(*/=)1(>(B*,/,)E,*3=4(?,<*1.)(,*@.)*
@=).?*D,>),*1,)*/=)E.3,)B
A(?BBB*,(?*3,)(/)E,
Z(<,*<()--,42,)*1.4.*3=3>(*E,)-*+(2()*/=)E.3M/=)E.3*/=)1(>(*(<.0*
E,?BBB
K,E,*3()<,*<4)-*A)1,*+,L,*/=2(4,/*1,<,>*()(0*+4=?b*C=+=20*,E,30*
3)E=<0*2.>,M2.>,0*,)-/,0*,)[()-0*<(2./0*2=L,20*2=>+,.0*+=>.,)-0*(<(20*
2,3+()-0*+.>.)-0*/,@(0*?,>(3,.0*/()-,0*),-,B
K=2,>,)-*L+,*()-,<M()-,<*2=3+,4(*1,<,>*+(),<,)-*1(*,<,/B*A@,*1.,*
),3,*?=D,)*E,)-*@,4()-*A)1,*()-,<b
Z=3.)-2(),)*+=/,>*I+=+=2J*1,)*I),-,JB*Z(<,*+(,/,)E,*@,4()-*()-,<*
+,-(,)*@,4()-*,D,4*1,)*@,4()-*,2?(>B*\<.*3,2,)E,*/,4,?*/,<.*+,-(,)*
@,4()-*+=>2=/,)*1,4,3*2=)L,)*,1,4,?*,D,4*1,)*,2?(>B*A@,4,-(*2,4,.*
,2?(>)E,*<>,-(/0*E,*2,)b
,/(?*()-,<*,><(2=4*/,E,*<=)<,)-*I3=4,+=4(J0*1(*3,),*/=/=>,)-*1(4,+=4(*
I]WGUF66Y*1,)*2=3.1(,)*3,4,?*1(4=<,22,))E,*1(*-,>1,*1=@,)b*,D,<
C=-(<.*@.4,*1,4,3*@=4,E,),)B*.,*33=)*@,4()-*2>./(,4*<=)<.*/,[,*
/,,<8d^RV:T6W*@=><,3,*2,4(*+=><=3.*1=)-,)*A)1,B*C(4,*+,-(,)*,D,4*
0124562758927
2
!"#$"% '
()(*+,-./0*1(,*,2,)*3.4,(*566789::;8<=>?,1,@*@=>./,?,,)*A)1,B*C(4,*
,D,4)E,*F99GH*+,-./0*1(,*/.1,?*3.4,(*I@,/,)-*<,3=)-JB*K=?()--,*
@=),D,>,)*A)1,*@.)*/=>()-*2,4(*I3=)<,4JB
A1,*3,L,3M3,L,3*<(@=*@=4,E,),)B*N=4,E,),)*<(@=*@=><,3,*,1,4,?*/,,<*
A)1,*3()<,*3().30*OP:76Q8RGSG8TUFVG8R6967GR8GUWXY*Z,>E,D,))E,*L.=2*
/,[,*1,)*<(1,2*3=)-,L.?2,)*A)1,B*\)(*[=4,/*[,)-,)*/,3@,(*<=>[,1(B
N=4,E,),)*2=1.,*,1,4,?*A)1,*3()<,*3().3*1,)*/,)-*2,>E,D,)*1=)-,)*
/(-,@*3=)[,D,+0*O]6FV^8RG_G`Y*a,4.*3=)-,3+(42,)*/=-=4,/*,(>*.)<.2*
A)1,B*C,-./b*a.3,E,)4,?B*c,3.)0*()(*/,[,*<(1,2*3=3+.,<*d^RV:T6W*
[,<.?*L()<,*@,1,*A)1,B
N=4,E,),)*2=<(-,*,1,4,?0*A)1,*3,/.2*4,4.*/,)-*2,>E,D,)*3=)E,3+.<*
A)1,0*Oe67GTGV8RUGF98fGHgP^`8hGQi8R6j6WVUFSG8;U87^GW8jGFGR8R6HG7Uk8P:76Q8
RGSG8GTlU7HGF8R6967GR8GUW8;UF9UF8^FV^H8mF;GXY*A@,*@=>,/,,)*A)1,b
nopqrsp1t2uspvpwv2opxpupuq2v27wusp6poy
upuwuxppvpvruxpuzs{rpop|pu{pr1o2}1zptvpuz
~tpqr|nopupuwuxppsp|2qpop1pu|2oyp|puo2}1
zptvpuzsw5o27puq2qpuv27wptpv2uwuzq2|po
Z,4,.*,1,*@=@,<,?*O:FV8_^;968G8l::H8lS8UVR8d:6WYi*/,E,*2.>,)-*/=<.[.B*
Z,4,.*d:6W)E,*/.1,?*2.>,)-*+,-./0*>,)-*[,1(*3,4,/*3=4(?,<)E,B*A1,*
>,<./,)*+.2.*4,()*1(*/=2(<,>*A)1,B*9GjGUF*@(4(?*+.2.*E,)-*1,>(*d:6WM
)E,*/,[,*/.1,?*F99GH*3=),>(2B
C=-(<.*@.4,*1=)-,)*+(/)(/B*C(4,*,1,*E,)-*+(4,)-0*Of6FSGTl^VGF8HGTU8
T6TGF98H^WGF98lG9^Ri8VGjU8R6l6FGWFSG8jW:;^H8HGTU87^GW8lUGRGkY*
Z=+,)E,2,)*>,)-*,2,)*3=)[,D,+0*OG7G^8;GWU8RGTl^VGFFSG8RG_G8R^;GQ8
F99GH8T6SGHUFHGFi8GjG7G9U8jW:;^HFSGkY*A1,*+=-(<.*+,)E,2*@=/,()-*1(*
4.,>*/,),*E,)-*+(/,*3=3+=>(2,)*/,3+.<,)*+,-./*1,)*@>1.2*+,-./*
/=2,4(-./B
758927
2
& 0
124562
!"#$"%
56789:9;<=:>=89?9=:6@9;=A6BC9D=76AEF79;=E67ECG>AH=IJKLMNMOPQRSRTMUMQ
RMVMOMOQWMNKQLXMNYZ=[6<>;>89D=86A9;=@67E9\9=]9;<=>;<>;=^;:9=B67>89;=
@9:9=_X`abRSNc
dD7>A=d9\B7>:<6=@6\>G>8=e5D6=f?7>\AD9g=hF78ADF@i=]9;<=E6E9;<<9;]9=
9:9G9D=EF8F=6A=87>\H=\6;CG>A=:>=89?9=:6@9;;]9H
IjMYQkOWMQTbLSlQTMUMQS`QVNKROmMQRM`XVnaMoKQabLbOPQlMaKplMaKQWSOPMOQ
aSaS`MOOmMqQ
rqsqQtMRKQ`XVMQVbVQWSOPMOQMOuKOPQkOWMYZ
v9DH=B9<9>\9;9=:6;<9;=B9<>9;=@6;CEC@c=w;>=9:9G9D=A9EC=B9<>9;=]9;<=
@9G>;<=\6\B689A=:>=FE98=\9;CA>9x=y989;]9=B6B679@9=@67CA9D99;=
B6A97=\6\BC9E=AGF<9;=:6;<9;=;9\9=\67689=:>=B9<>9;=B6G989;<x=
y>A9G;]9H=IkoMQoXOQRMVMOMOOmMzQRKOXRMOOmM{Z=9E9C=IkVXQWMOQVMXzQ
`XVM{QZ=9E9C=?F;EFD=G9>;=G9<>H=IsMVKaQVSoMLM|Q}TMaOmMZ=9E9C~I}NMOPQ
oKOaMNQRKOXR{Z
>=@67CA9D99;H=A67>;<=89G>=F79;<=]9;<=@67E9\9=89G>=\6;]9\BCE=:9;=
\6;<C?9@89;=eA9\@9>=C\@9i=9:9G9D=F79;<=]9;<=A9\9x=FA>A>=>;>=B6<>EC=
@6;E>;<;]9=A6D>;<<9=A6D97CA;]9=^;:9=\6G6E9889;=F79;<=]9;<=@9G>;<=
79\9DH=@9G>;<=AF@9;H=:9;=@9G>;<=9;ECA>9Ax
f>9@9=F79;<=]9;<=^;:9=G6E9889;=:>=A9;9c
f6G9\9E=y6\@798E>889;;]9=:9;=f9G9\=9DA]9E
0124562758927
2
!"#$"% '
()*+,-.*/*-.01-23)4
758927
2
&' 0
124562
!"#$"%
; 42+S+,/0+,+8+/,)/7+.,.314-:,-+S+,+8+/,63*+848+/,5+*,31)84.,)/)T,
959/,6++,-33*46/S+:,/+64/,64/78)/,03/7+/,+1+,)/),/0+,
)-+,)/7+.,-34641,5)042Z
U+S+,+8+/,31.31)+8,831+-:,P=JEN@AGCABACIGIC<FFCFCFC
<=KLACKALCKAXAGOCIJE@ICJAYACKALCKAXAGOCAGAX>AGAX>AGAXCJAYACKALC
KAXAGOCAGYACXA@=GACAGAXCJAYACYAGCBAMIGCX=DIMCKALC?AACKAXAGAGC
J=GHI@ICHA@ICMLA@OCMAMLCFGHACK=MA@AGCJAYACKAXAGCHICJIGIP
(3*)+4,24/,63/++:,;AACAXCYAOCJAYACK=MA@AGCFGHACFGHACEIHAXC
?IJACKAXAGCHICJIGICGICJLHAC<C<EAGHA@HCB=@AEIGC@ND=HL@=CXAKIP
31+8+2+/,0),+.+-,+0+*+5,-4+.4,83+0)+/,S+/7,.31+0),0),83*+-,-+S+T,
U+*+5,-391+/7,6+/+31,13-.91+/,GNENE,+5+,U,+0+*+5,UT,+14-,
0).37+88+/T,)0+8,+0+,DLJENK=@,S+/7,31+0+,0),+.+-,UT,U364+,5+14-,
.4/048T,(+58+/:,U,-31)/7,63/+0),V.362+.,31*)/04/7Z,2+1+,6+/+31T,
LJENK=@,6+4,/7+648:,S+,.31-31+5,+/7,23/.)/7,0)+,-40+5,63/R
+*+/8+/,UT
2+8+5,/0+,-3.44,)8+,U,4-.14,0)2+8+),4/.48,63/74-)1,DLJENK=@,
3/+2+,7+1+R7+1+,83.)0+86+624+/,8).+,63/4*)-,U,S+/7,+)8:,*+*4,
8).+,636231*+848+/,DLJENK=@,-3231.),-391+/7,23*+84,81)6)/+*
9/S,-)35,,Q+229-T96,S+/7,*373/0+1)-,).4,6+*+5,63/)+0+8+/,
484,2+/04+/,U,4/.48,-3.)+2,DLJENK=@CJ=@ID=R/S+T,+0+5+*,DLJ>
ENK=@CJ=@ID=,+0+*+5,41+.,/+0)/S+T,3138+,63/0+2+.8+/,1)4+/,=KAIM,
0+/,.3*329/,231,5+1)/S+T
LJENK=@C<=@ID=,Q+229-,0)6)/.+,4/.48,63/774/+8+/,?=JE,LH=K=GE,
23/)*+)+/,.31+)8,63138+T,3138+,0)6)/.+,4/.48,63631)8+/,23*+R
S+/+/,S+/7,,832+0+,-3.)+2,DLJENK=@C.+/2+,+0+,-.+/0+1,3138+,
0)6)/.+,63*+S+/),-3+)8R+)8/S+T,4/+8+/,5+.),0+/,2)8)1+/T,3138+,
0)6)/.+,4/.48,6364+/7,-364+,484,23*+S+/+/,S+/7,6+*+5,+8+/,
63/75+6+.,63138+,63631)8+/,23*+S+/+/,.31+)8T
0124562758927
2
!"#$"% &&
()*+,-.+/0+1,0),2314-+5++/,*+)/,0+*+6,63/7+/78+.,.3*329/,+0+*+5:,;<=>
?=@ABACD=BAECFGHAC?IJACK=GLELBCE=M=BNGOP,0),Q+229-,63138+,.)0+8,636R
24/S+),-.+/0+1,-3231.),).4T,U.+/0+1,63138+,+0+*+5,VW=@IXAGCB=MAYAGAGC
E=@?AIXZT,
[\]^\_`abcdefghicghjkagl_m\`nop\^`qrstu`
vrswu\t\_x`yop\^`qrstu`bzcg{{x`|\_}`qr_no_}`
\p\t\]`~r~v\_nu`abcdefgh`pr_}\_`rnutu`
]\nox`[rso^\_`v\_nu\_`\~q\o`rtr\ox`\t\]`
\nu`u\]\`~rsr^\`p\t\~`~rt\m\_o`o\`nrtrq_`
v\]^\_`vrst\_}u_}`rt\~\``w\~`
_o`po\`abcdefghcghjkag`m\_}`
4/78)/,)/),-3+/S+,37).4,+/S+8,2314-+5++/,*+)/,3*++1,0+1),Q+2R
29-T96T
9+*+5,-33/+8,.362+.8+/,0)1),/0+,-33/.+1,-++,0),-)-),DLJENK=@T,
)5+.*+5,.31/S+.+,91+/7,S+/7,63*+S+/),8).+,6+*+5,V31*)/04/7Z,0),+*)8,
UT,U3231.),+2+,231+-++/,8).+,2+8+5,).4,.31+0),0),2314-+5++/,/0+
()*+,).4,.31+0):,-3731+,231+)8),U,/0+T,+*+4,636+/7,-40+5,.)0+8,
998,0+/,6364+.,DLJENK=@C.31-)/774/7:,-40+5*+5,4+/7,-++,484,
U,).4T,2+,74/+/S+,U,8+*+4,5+/S+,-36+8)/,63/+458+/,/0+,0+1),
DLJENK=@,/0+,(48+/8+5,63138+,S+/7,63/77+),/0+,(48+/8+5,DLJ>
ENK=@,S+/7,63631),6+8+/,83*4+17+,8).+,+/7+/,31*)/04/7,0),+*)8,
U:,83*4+1,0+/,-+64.*+5,63138+,03/7+/,-3/S46+/,/0+
/7+.*+5,*+7),-++.,231.+6+,8+*),/0+,64*+),3831+,U++.,/0+,6+4,
63631)8+/,S+/7,.31+)8,4/.48CDLJENK=@T,(31)8+/,-36+/7+.,0+/,-3R
/S46+/,).4
U+*+6,+5-S+.
758927
2
&' 0
124562
!"#$"%
vwxwyzw{|}~{|
~w{
0124562758927
2
!"#$"% &(
)*+,-./-0-,-*.)1-2
34 56789:;<=>7?
34 56789>7<==7<=
34 56789=?@A<=
34 56789BA8;@
34 5678987B7:9C7DA
34 56789@A<E7<=
34 F>?@97678
34 56789G;<=:;B9HAI;@
34 56789B7;B9HJ@78
)*+,-./-0-,-*.KL-*M
34 NE7<=9B7;B9>7E7<=
34 NE7<=9B7;B9HJ@78
34 NE7<=9=?@A<=9HA>;<=
34 NE7<=9HAI;@97BJ<
34 NE7<=97B78987<JB
34 NE7<=9=?@A<=9OJCA<
NE7D97DPPP9Q7<HJ9>7E79RSTUVW9I7=JP
XA=J<JY9GJ7B7<679BAGAI;89:JH79:A9@ABH?@7<97E79BAG;7D987B7I7DZ9
[I7>7@\]9^AHAI7D9B78>7J9:A9@ABH?@7<9E7<9EJGA@J:7<98A<;Y9E7>7H9
87B7I7D9G7@;9I7=JY9[GJ<=;<=\]9_A<;<679>7<C7<=9BA:7IJP
`7I7;9:A9@ABH?@7<9BA<EJ@J7<9:7<9RSSab9A<7:]9`7I7;9:A9@ABH?@7<c
<679B7879>7d7@Y98;<d;I987B7I7D9G7@;Y9[eafaRSghbaijhiajh
iabaRhakal\9XJ7B7<679>A@H7<677<9J<J9EJC7O7G9EA<=7<987B7I7D9
I7=JY9[mSSabhnaojghbaijhpVRqTWThiajhiabaRhakal\9^A@;9:7<r9
XJ7B7<679D7GJB9C;=79st98A<JH9B7IJ<=9GJ<=;<=9E7<9GA<=?<=9
8A87<E7<=98A<;]9u7E7D7I9:7<9IAGJD9G7=;B98A87<E7<=9>7d7@Y9
67DP
758927
2
&' 0
124562
!"#$"%
{NRSKLMI|ILMNSNJIqLMNJNMIOLkIQIRTLoORnKRnL|KnIL`aYX_\dLc_XXvRlI}L~Nv
qNqN}
IMIJIqLQJIMOQLkNRKLQNPIR|IRnIRLOROL`aa\[LIQIRLkKRmKJLQIJIKLsRyIL
kIQIRLQNLcbYdLMISNLjINRILPOJOqIRRlILoOIMIRlILmKkILIyILyKILxISNL
PIyIRnLISIKLMISNLoKkoKLQImIRnLRSORlITLkIQORLMOkPNJLPOJOqIRRlITL
kIQORLnIkPIRnLyNq
IqTLsRyILPNRIqL`a_`\LyOLqpSNJrLxIlILMNORnLoIRnNSL`a_`\LyOLqpSNJL
OIMIRlILQIJIKLMKyIqLkNRnqIyIPOLbedW^Yu]baaYed_W`]Wu^LISIKL
yISILMIIRLSIkKTLkKRmKJJIqLQNoORnKRnIRLMNPNSOLyOLNMSpIRLSIyO
Uff]`_]^_`d\]e\u\`]\d\b]XY^c\u]b_\`h]V\`\[]\^\d]XY^c\u]
Yud\`\\``\iLjIyIRnLJNkoILMIIRRlILJNoOqLPIR|IRnLyIOPIyIL
yISILkNRKRlIww
0124562758927
2
!"#$"% &(
_d\`\_`LMNkKIRlILyNqTLkKJIOLyIOLPpMNM]tZYt[]_`LMIkPIOLQNL
xsvxsswwLNkIRnRlILtbedW^Yu]OSKLPNSKnIMLb\X_d]
tW`duWXw
sRNqRlITLoOIMIRlILQNoIRnnIIRLPOqIQLqpSNJLoNoIRyORnLJKKMLyNRnIRL
PIR|IRnRlILyISILPNSIRlIIR
HKmKRlITLMNSNJIqLSIkKLkNRnOMOLUJNkoILK|OIRiLSIyOTL`aa\[LIQIRLIyIL
yNqLlIRnLRIkIRlILyOqKoKRnOLJInOLpJNqLPNSKnIMLqpSNJ
xNKRlITLMNSNJIqLyIPISL|IIoIRLlIRnLoIRlIIIIIQLyIRLPIR|IIIIRnTL
PNSKnIMLqpSNJRlILkIJIqLoORnKRnLOSKLyISILkNMSOLyOIPIQIRwLYgbcu\[