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J6503
BA 9203 TOTAL QUALITY MANAGEMENT (Regulation 2009) Time : Three hours Answer ALL Questions
3. 4.
5.
6. 7.
8.
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10.
9.
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Maximum : 100 Marks
PART B (5 16 = 80 Marks) 11. (a) Explain the factors that influence end-user perceptions. Or (b) 12. (a) Explain the costs of quality.
(b)
Elaborate on the following : (i) (ii) Masaaki Imais contribution. Taguchis loss function.
13.
(a)
Using a neat flow diagram, explain the process of selecting the appropriate control chart. (16) Or
(b)
Elaborate on the principles of reengineering using appropriate examples. (16) Explain the seven new management tools. Or (16)
14.
(a)
(b)
Prepare the format of an FMEA table and explain the components with an example of your choice. (16) Explain the types of quality audits. Or (16)
15.
(a)
(b)
31
2
31
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(16) (16) (8) (8) (16)
J 6503