BBC Learning English Talking Business Telephone: Connecting

Useful Phrases
How can I help? Can I speak to , please?

Whos calling, please? Please hold Ill just put you through Could I speak toplease? Who shall I say is calling? Just a second Ill see if hes in Ive got ..on the phone for you Hang on a moment

Transcripts
Michelle: Male: Michelle: Male: Michelle: Male: Hello, youve reached the marketing department. How can I help? Yes, can I speak to Rosalind Wilson, please? Whos calling, please? Its Richard Davies here. Certainly. Please hold and Ill put you through. Thank you.

Michelle: Male: Michelle:

Hello, marketing. How can I help? Could I speak to Jason Roberts, please? Certainly. Who shall I say is calling?

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Male: Michelle:

My names Mike Andrews. Just a second - Ill see if hes in. Hello, Jason, Ive got Mike Andrews on the phone for you Okay - Ill put him through. Hang on a moment, Im just putting you through.

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