Sean K.

Williams
1142 Berryhill Drive Lithonia Georgia 30058 404-693-4774 Sean.Williams0712@YearUP.org PROFESSIONAL SUMMARY Motivated emerging IT professional with solid operating systems, trouble shooting, and software applications skills. Self-directed learner with outstanding customer service, written and verbal communication skills. Effective working in fast-paced environments. Team player who accepts and applies feedback and works well with colleagues at every level of experience. EDUCATION Georgia State University, Atlanta, GA Bachelor of Arts, Film & Audio; Minor: Computer Information System Atlanta Metropolitan College, Atlanta, GA Year Up, Inc. Program: Technical Training Certificate Received Top Business Communications Student Award, Deans List Fall 2011. Piedmont Technical College, Clarkston, GA (formally DeKalb) Associates of Science, CIS /Computer Support Specialist TECHNICAL SKILLS Proficient with Microsoft Office Excel, Word, PowerPoint; Knowledge of Windows and Mac OS Video and audio installation and operation; Hardware desktop support EXPERIENCE QTS Quality Technology Services, Atlanta, GA January 2012 - Present Data Center Operation Technician Reviewed job orders to determine the type of work to be done, the quantities to be produced, and the materials needed Provide remote hands and eyes for customers, hardware and software configuration and installation of managed products, Hardware troubleshooting and repairs Connected new cabling projects and maintain existing ones Create and manage existing tickets within the established ticketing system to address customer calls, data center facility network, and/or system related alerts Wal-Mart, Stone Mountain, GA June 2007 - Present Electronics Associate/Photo Technician. Selected the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations. Provided assistance to customers regarding electronic purchases. Answered customer inquiries. Resolved customer issues. Performed cashiering duties. Handled inventory. Georgia Perimeter College, Clarkston GA August 2010 - July 2011 Online Services Student Assistant Student leader in Online Counseling and Retention Services responsible for online transfer video; recorded and edited course introduction videos. Assisted in the design and development of modules for online projects; made recommendations and presentations; and provided copies of finished products to administrators and end-users Youth Media Minds of America, Atlanta, GA Sept 2007 - June 2010 Audio and Video Intern Assisted with new students instruction, setup of audio and video instruments, operated boom mike for video shoots, created scripts for Public Service Announcements (PSAS), edited PSA videos, created story boards for different shot selection

May 2014

July 2012

June 2010