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Richard N. Grover
1220 Lemon Place Escondido, CA 92027 760-443-2724 richsd@hotmail.com

Objective To obtain a management or sales position in a restaurant or

retail store.

Experience Home Improvement Assistant Manager

December 2005-August 2006, Sears Escondido, CA 760-737-5200
§ Assist in management in a large division of a full-line Sears store.
§ Home Improvement included Tools, Lawn & Garden, Paint, and Fitness.
§ Responsibilities included customer service, visual presentation, creative ideas for
building sales, hiring/training/scheduling, assistance for other departments within the
store, etc.

Service Manager/ Specialist

February 2005-October 2005, Pacific Homeworks Clairemont, CA 888-584-8474
¬ Oversight of homeowners concerns and warranty fulfillment for a window/door
company.
¬ Responsibilities included receiving calls from homeowners experiencing problems,
scheduling a date for repair, prompt and accurate repair of all problems, follow-up
with homeowners, etc.
¬ Over the course of two months, I was able to shorten the service list from over sixty
homeowners to under fifteen.

Store Manager / Multi-Store Manager

October 2000-November 2004, Prints Plus Escondido, CA / Carlsbad, CA
§ Oversight of operations in two art & framing retail stores.
§ Responsibilities included customer service, visual presentation, framing and handling
of customers’ original art/posters, building sales of in-store art/posters, safe framing,
inventory, hiring/training/scheduling, etc.
§ Consistently positive sales figures and high customer satisfaction allowed for my
promotion to multi-store manager.

Assistant Manager / Store Manager

May 1996-October 2000, McDonald‘s Escondido, CA / Fallbrook, CA 760-738-8086
§ Oversight of all store operations.
§ Responsibilities included customer service, safety/sanitation, building sales, labor
control, food cost, hiring/training/scheduling, planned maintenance, inventory, etc.
§ Attended many management classes through the company, as well as a week-long
management school in Oak Brook, IL.

Education Orange Glen High School, Escondido, CA

1994-1998

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