Sie sind auf Seite 1von 14

Model of habitual purchasing behavior

Need Arousal Intentions to buy

Post Purchase
Evaluations PURCHASE
FB

reinforcement

Extinction

Revert to Complex Decision


Making
Inducing a Switch from habit to Decision Making

•Creating awareness of an alternative to the leading brand


• Advertising a new feature in an existing brand
• Trying to change consumer priorities by introducing a
feature consumers had not previously considered
• Encouraging consumers to use the product as a
substitute for another category
• Using free product samples, coupons, ,price specials
•Introducing a line extension of an existing brand that
offers a new brand benefit
Nature of situational influences

 Types of Situations that influence Consumer’s Decisions


 Characteristics of these situations
 Development of an inventory of situations to measure how they
Influence consumer attitudes, preferences, and purchasing behavior
Consumption pattern of Beer

 Entertaining close friends at home


 Going to restaurant/lounge/
 Watching a sports event or favorite TV show
 Engaging in a sports activity or hobby
 Taking a weekend trip
 Working at home on the yard ,house, or car
 Relaxing at home
Unanticipated
In-store
Purchase
situations
situation

Gift
Giving Communication
situations situation
 Role of information acquisition in
consumer decision making
Search for additional
information

Acquisition
Information Purchase
Consumers Of Brand
Is And
Environment. information Evaluation
perceived consumption

Acquisition of Past
information experiences

Retention in
memory
 Sources of consumer information
personal Non personal

Market Sales people


Cont. Advertising
sources Telemarketing In-store displays
tradeshows Sales promotions
packaging

Word of Mouth
Family and friends Editorial and news material
Non Neutral sources consumer reports
Market Professional advice
Con.
sources Experience from
consumption
Consumer information Processing
Additional
Informatio
n
search

Inf. Brand Purchase


Perception
acquisition evaluation consumption

Short term
memory

Long term memory


Processing
Processing strategies
strategies

evaluative Non-evaluative

Attribute
category specific

compensatory
Non-compensatory

conjunctive Lexicographic

Das könnte Ihnen auch gefallen