Beruflich Dokumente
Kultur Dokumente
Susan E. Jackson
John W. Slocum, Jr.
MANAGING: A COMPETENCY
BASED APPROACH
11th Edition
Learning Goals
Bureaucratic Goals:
Management Efficiency
Consistency
Scientific
Management
Contingency Viewpoint
Systems Viewpoint
Behavioral Viewpoint
Traditional Viewpoint
1890 1900 1910 1920 1930 1940 1950 1960 1970 1980 1990 2000
Michael Eskew
Chairman and CEO, UPS
Chapter 2: PowerPoint 2.7
Bureaucratic Continuum
Rigid rules
and
Incompatible with red tape Incompatible with
changing 21st century workers’
technology values for freedom
and participative
management
Chapter 2: PowerPoint 2.10
Scientific Management
A philosophy and set of management practices that
are based on fact and observation, not on hearsay
or guesswork
Frederick W. Taylor
Believed increased productivity depended on
finding ways to make workers more efficient
Used time-and-motion studies to analyze work
flows, supervisory techniques, and worker fatigue
Used functional foremanship, a division of labor
that assigned eight foremen to each work area
Assumed workers motivated by money
Chapter 2: PowerPoint 2.11
Scientific Management
The Gilbreths
Frank Gilbreth used motion pictures
to analyze workers’ motions
Lillian Gilbreth championed protecting
workers from unsafe working conditions
Henry Gantt
Focused on control systems for
production scheduling (Gantt Chart)
David Berbauer
CEO, Walgreens
Chapter 2: PowerPoint 2.14
Administrative Management: Overview
M
anag
u ld com ers n
s s h o
l v i ng mun eed
r k e r i n so wor icate to
Wo ticipate kers with
par lems Goal:
pro b
Improve
Coordination
Feedback Loops
Lead to Enables
creation of managers to
blogs simulate
conditions
Technology—simple or complex
Operations
Statistical process control
Quality of a process (e.g., sigma)
Outputs
Decreased
Product
Liability Quality