We are doing a brief survey to find out the “Satisfaction level of the customers

for Canon printers in pune city”. We would be grateful if you could spare a few minutes
to participate in it.This project is done by a management trainee and all the information would be
strictly confidential.

NAME:

AGE: GENDER:

ADDRESS:

CONTACT NO:

1. Are you using a Canon printer?

a. Yes b. No

2. How long you are using the printer?

a.0-6 months b.6-12 months c.1-2 year d. more than 2 years

3. Do you use multiple Printers ?

a. YES b.NO

4. If YES Which other printer you are using?

a. Canon b. HP c. Samsung d. Brother e. Epson

f. Any other_________________

5. How do you find Canon printer against your other printer?

1 2 3 4
 Better Good Equivalent Inferior

6. How many prints do you take daily?

a. Less than 10 b.10-20 c.20-50 d.50-100 e. More than 100

7. Rate your Importance OR priority (From 1To 5), while selecting a printer.

(Most Important -1, Important-2, Neutral-3, Not So Important-4 , Least Important-5)

Priority
PRICE
QUALITY
MAINTENANCE
COST
TECHNOLOGY
USED
AVAILABILITY
AFTER SALES
SERVICES
COMPANY NAME
PRINTING SPEED

8. Which feature/s made you buy this printer ?

a. Quality b. Price c. Usage d. Maintenance cost

e. Availability f. Technological excellence g. Onsite service

h. Easy to use i. Printing speed j. Anti jam mechanism

9. Rate the satisfaction level, of Canon printer on a scale of 1 to 5.

(1-Highly Satisfied, 2-Satisfied, 3-Neutral, 4-Dissatisfied, 5-Highly Dissatisfied)

1[Highest] 2 3 4 5 [Lowest]
PRICE
 QUALITY
MAINTENANCE
COST
TECHNOLOGY
USED
AVAILABILITY
EASY TO USE
PAPER JAM

10. Did you have any problem with your printer in recent past?

a. YES b. NO

11. IF YES,

I)Did you inform to the service centre about it?

a.YES b.NO

II) Did you get Onsite service?

a.YES b.NO

III) Did you get the solution to your problem?

a.YES b.NO

IV)Problem was repeated after the service?

.a.YES b.NO

V)After the service any other problem occurred?

.a.YES b.NO

12. Rate the satisfaction level of After sales services received, on a scale of 1 to 5.
 1 2 3 4 5

(Highly dissatisfied) (dissatisfied) (neutral) (satisfied) (Delighted)

13. Will you buy the same printer AGAIN?

a.YES b. NO

14. Will you tell others to buy the same?

a.YES b.NO