Nexteer.

com Prototype Usability Testing Finding

Presented by Alis Group October, 9, 2013 Executive Summary Introduction Background Research Objectives Methodology Overall Finding s Conclusions Recommendations Appendix A: Screener and Profile Spreadsheet B: Moderators Guide C: Screen Captures

Executive Summary The report describes the usability testing performed by Alis Group for testing how the users can find the job opportunity listing on Nexteer.com Website. The main goals were to determine the level of satisfaction that the user has after using the website; computing the effectiveness of the homepage based on users response to page colors, text, design and layout: and confirm that registration is effortlessly accessible and that the form is easy. The other main goal is to make sure that users can access the page of the job opportunity list on the Nexteer.com website without difficulties. The test was performed using a laptop and IPad mini devices to access the Nexteer.com and the screen shots provided by the same website. These screen Captures are included as Appendix C: Screen Captures. All the users who used the Nexteer.com responded well to overall design. Users commented about certain features, such as the color of the text used for the information and the instruction on the website. They also commented on the registration process for the website. The users were able to locate the specific links for the tasks. Overall, the website meets the goals that Alis group delineated together with client at the start of the project.

Introduction
Background
On September 21, 2012, five users representing a choice of target audiences contributed in Nexteer Usability Testing. The goal was to gain precise ideas regarding their first impressions of the site, also the page of the career or job opportunities page. The contributors all considered themselves internet-savvy, had used the internet for studying and entertainment purposes. They were all Engineering students preparing for the future careers. The precise measures are outlined in Appendix A: Screener and profile Spreadsheet. Users were asked to review the layout of the homepage and the Career/Job list page for the Nexteer.com website. The users were not told who the client was, and were asked to give impartial ideas and suggestions about each page that were required to test. Alis Group spent approximately 50 minutes with each user in a public environment.

Research Goals/ Objectives - To determine whether the users have difficulties accessing the page of the Career and job listing. To determine the level of satisfaction that the user has after using the website. To determine whether the homepage and the Career and job listing page are clear and user sociable To determine whether the registration form for the job application is spontaneous, and how the user responds to kind of information demanded.

Usability Testing Tasks and Scenario

A series of tasks was formed based upon the website goals. The main task included: Reviewing and commenting on the homepage. Reviewing and commenting on the career/ job page. Reviewing and commenting on the registration form and the information.

Most of Web Site usability research displays that testing five users throughout the whole test is the most effective to determine the goals or objective of the website. All five users were able to identify some of the main issue with the website. They commented on every step of the test. In this case, five users were drafted so the specific target audience requirements were met. The screening standards and the user profiles are comprised as Appendix A: Screener and Profiles Spreadsheet. Each user is tested in one on one but in crowded place, with a facilitator in the room encouraging the user to talk out loud as he moves through the website. The user comments are a serious factor

of our testing, as we learn what the user expected when he clicked on a button, or hear them voice hindrance or enjoyment at a precise content. The testing was not video taped, and the clients were not invited to watch the testing. The approach Alis Group recommends (as listed in Appendix D: Alis Group Usability Methodology) is to estimate and answer to the apprehensions found in the baseline test of current Web Site, reflect the suitable variations in the proposed site.

Overall Finding
Homepage
Overall, user said they liked the layout and responded well the design of the Nexteer.com website. Users commented on the color of the fonts and the links that were presented on the Student program and job opportunity pages. The user did not have any difficulties to trace the links that were required to find. They had fun time navigating the website.

Nexteers Layout
This home page were defined by one user easy on the eyes and other user said the homepage is well organized All the users liked the fact that the home page has busy look to it. One of the user said there is not negative space in the design of the homepage. They all though that the manual was clear and beneficial.

Photography
All users liked the photography that was located on the homepage and one of the users said that the photos gave an inside of the work environment of the company. One user did not know what to make of the photo because he said all the people in company work like this?

Colors
All the users liked the colors of the website but did not like the color of the font because the gray texts were not easy to read after a while. One of the users said I like the red and white color combination. All the users liked the color of the logo. One user said I liked the color of the manual because it adds a modern look to it. Content: Users wanted to see more information to know the nature of the job that were offered inside the company. They also thought that the website should provide more video clips to learn about the nature of the wok. They all wanted to learn the history of the company to evaluate strength and weaknesses. Regarding the links that were provided for the other Universities, they thought that do not know what to make of them. They all had fun registering for website.

Students and job Opportunities page:

They all had the same problem at first when they were looking for right links. When they went to the student program, they did not find the link that should directed them to the registration form. They all thought the color of the font was annoying because it was gray, and the color of the

background is white. One of the users said I do not want to bother reading the information because of the color. When they clicked on the link of the registration form they were happy to find.

Registration
All the users had difficult time registering at the beginning because they did not find any links for signing up. They were frustrated a little bit because they did not know that they had to submit the information in order for them to sign up. When were able to register for the website. They were also excited to find that there were several job opportunities available. They also want to receive emails that tell them about upcoming events.

Conclusions
Overall, the website meets the goals that Alis Group delineated with the client at the start of the project. The results of this round of testing reveal that The website was clear and well designed for all users. It gives the sense of globalization in the use of it. They were satisfied with using this website as their primary provider of job opportunities. Users were happy to gain information about the field of the company. The users that the website need to add more content to explain the nature of the company.

There were a lot of positive feedback back but there were some the things that need to be added according to the suggestions of the users. Other information should be added to the website for the user to learn more about the company. Based on the testing of Alis Group, the company, need to add more design elements to help the website reach more international audience.

Specific recommendations
Overall design and Layout Add more information on the home page and change the color of the font. Consider adding links on the page of Students program that will help users to find the registration form pretty quickly. Adding feature for the users to sign up for the website is easier for the user because they were used to do the same with other websites.

Homepage
Add some video clips that will guide the users to the registration form Add more information that will help the user to understand the nature of the website. Changing the color of the font to black will give the user a motivation to read the information.

Registration
Adding more graphics to the page to make it enjoyable for all users. Adding the link for the registration form under the student program

Appendix A: Screener and profile Spreadsheet

Profile Spreadsheet
Saturday 9/21/2013

TIME
10:00 11:00 12 1:00 2:00 3:00

NAME

AGE

Abdullah Al Ali 21-25 Mark 21-26 Ali Al shriaw 21-27 Muslim Al Samkhan 21-26 Mohammad Al Naser21-30 Sokena Almomen 27-30

INTERNET CONNECTION DSL/Cable DSL/ Wifi DSL/ Wifi DSL/ Wifi DSL/ Wifi DSL/ Wifi

WHAT USE INTERNET FOR 1,2,3,4,5 1,2,3,4,5 1,2,3,4,5 1,2,3,4,5 1,2,3,4,5 1,2,3,4,5

WEBSITE VISTIED FOR JOBS SVSU SVSU SVSU SVSU SVSU SVSU

Appendix B: Moderators Guide

Browser: Monitor Resolution: Connectivity: Hardware: Users Name: Hi, my name is Ali Almomen. How are you doing today? Do you find this place ok? First I want to tell you a little about who I am. I am a graduate student at SVSU in the Communications and Digital Media Program. We take classes that cover topics from information design to communications theories. As part of our curriculum, we learn how to test new applications to make sure that the target audiences can use them effectively and have a good experience with them. I have asked you here today to participate in some research for one of my Usability Testing class projects. You are doing my class a tremendous favor, and we very much appreciate it. Id like to gather some input from you about a particular website, and Id like to use your input to help my team make some recommendations. Just a few things to cover quickly: -We will not be filming this process, but I will be taking notes on everything you do and say. I may ask you to repeat something so that I can be sure I write it down accurately. FireFox 7 700 x 400 T1 Laptop and IPad Mine

-There will be some other people in the room with us, but please ignore them. They will be engaged in their own activities and not paying attention for us. -How often do you need to collect information from different website about jobs? -Have you ever participated in research such as focus groups, or anything like, that before? This is very simple. Im going to pull up a webpage on this computer in front of you. Im going to ask you complete a simple task and to comment as you go. In fact, Id like to ask you to actually think out loud as you go through the page. Read out loud what you are looking for, when you find it, and what would you expect to happen when you click there. The more you talk, the more information we get, and the more helpful you become. Please feel free to stop and ask questions of me at any time. If you do not have any questions, lets go ahead and get started. Tasks and Scenarios: User Task One: You want to look for a job that fits your status based on your education criteria or degree. You need to find a good website that offers good job chances in the Mechanical Engineer. How would you go about finding a site or application that will help you find the right job opportunities that you are looking for? User Task Two: [If not already on nexteer.com] upon reviewing the results on the computer screen, you remember that your friend recommended Nexteer.com for you. Please go there now. User Task Three: what catches your attention first on this page? Why? How do you feel about this element? What is your first impression of the overall layout and the content? Wrap-up questions: -Now that you have seen the site and used some of the basic features, how do you feel about the whole experience? -Is there anything that might have made this process easier for you? If so, what? -Do you have any other general comments or final thoughts? Thanks again for your time today.

Appendix C: Screen Capture

The pages below show the screen captures that uses were looking at during the test. The pages included

Nexteers:
Homepage Carrier Student Program Registration form