NAVEEN

1422 Sector 39 Chandigarh

91-9876913513

naveen.gill@hotmail.com
naveen_gill@dell.com

Objective To support existing & new customers while providing awesome experience when they
seek support from organization in which they have showed faith & trust.

Skills  Greater than 90 % resolution rate for windows based PC

troubleshooting.
 Delighting customers with every contact.
 Providing resolution to advanced PC, Networking VOIP issues.

Education GMSSS 40 Chandigarh

Graduation 2008 GC 11 Chandigarh
 Student Coordinator for Career Counseling & Placement Cell
 Organized numerous IT seminars. Voluntary participation in organizing College IT
related Infrastructure.
 More than 60 % marks throughout education degree.
 Launch of 3 college chronicles using all the latest technological advancements
available.

Experience Technical Support Associate - DELL International INDIA

MAY 2008– AUGUST 2009

Resolving US home users queries & providing them resolution over the phone
interactions, resolving issue related to Windows XP, Vista, 7 Beta outlook Express. 2003,
2007 & OEM software. Setting up on site service dispatches after remotely diagnosing
issue with Desktops & Laptops. Identifying customer needs by way of probing & placing
orders for the required commodities, including accessories for computers, security
suites, Insurance extensions etc. Providing resolution on 1st contact & expertise in setting
customer expectations to ensure the right resolution is delivered without any conflict &
Executive escalations.

Digitally signed by
Naveen Gill
DN: cn=Naveen Gill,
o=Navharch
Technologies Ltd.,
ou=Chandigarh,
email=naveen.gill@hot
mail.com, c=IN
Date: 2009.09.17
14:21:09 +05'30'