A CREDIT CARD IS A SYSTEM OF

PAYMENT NAMED AFTER THE SMALL

PLASTIC CARD ISSUED TO USER OF THE
SYSTEM . IT IS A CARD INTITLING ITS
HOLDER TO BUY GOODS AND SERVICES
BASED ON THE HOLDER’S PROMISE TO
PAY FOR THESE GOODS & SERVICES.
HOWCREDIT
CARD USE IN
HOTEL
 WHEN AGUEST PRESANT A
CREDIT CARD,THE FRONT DESK
AGENT CHECK THE CREDIT
CARD’S EXPIRATION DATE .
 AFTER CHECKING THE EXPIRE DATE
OF THE CREDIT CARD, THE FRONT
DESK PERSON SHOULD MAKE SURE
THE CREDIT CARD IS NOT LISTED AS
STOLEN OR OTHERWISE INVALID.
 IN PROPERTIES WITH OUT ON- LINE
CREDIT CARD AUTHORIZATION , THE
FRONT DESK AGENT SHOULD
VALIDATE A CREDIT CARD BY
CONSULTING THE CREDIT CARD
COMPANY’S CURRENT CACELLATION
BULLETINS.
 THE HOTEL CAN REFER TO
PREVIOUS CANCELLATION
BULLETINS TO PROVE THAT A
CREDIT CARD NUMBER WAS VALID
AT THE TIME THE CREDIT CARD WAS
ACCEPTED FOR PAYMENT.
 INVALID CARD
 FRONT DESK EMPLOYEES SHOULD
FOLLOW ESTABLISHED FRONT
OFFICE AND CREDIT CARD COMPANY
PROCEDURES WHEN A CREDIT CARD
APPEARS TO BE INVALID.
.
 IF A GUEST PRESENT A CARD THAT
SHOWS STOLEN THE FRONT DESK
AGENT MIGHT BE CALL HOTEL
SECURITY.
 THE HOTEL
ATTORNEY SHOULD PROVIDE ADVICE
ON HANDLING INVALID CREDIT CARDS
& ON THE HOTEL’S VULNERABILITY TO
RELATED LOWSUITS.
 FLOOR LIMIT
 CREDIT CARD COMPANIES MAY
ASSIGN HOTELS FLOOR LIMIT. A
FLOOR LIMIT IS THE MAXIMUM
AMOUNT IN CREDIT CARD CHARGES
THE HOTEL CAN ACCEPT WITH OUT
REQUESTING SPECIAL
AUTHORIZATION ON BE HALF OF A
CREDIT CARD HOLDER.
 DENYING A CREDIT REQUEST
 WHEN A FRONT DESK AGENT
DISCOVERS THAT A GUEST HAS A
POOR CREDIT RAITING HE/SHE MUST
EXERCISE EXTREME CARE IN
DENYING THE GUEST’S CREDIT
REQUEST.
.

SUGGESTION FOR
RESOLVING THE
CREDIT PROBLEMS
 WHEN A CREDIT CARD ISSUER
REFUSE TO AUTHORIZE A
TRANSACTION:

 DISCUSS THE MATTER WITH THE GUEST

IN PRIVATE.
 USE CARE WHEN DESCRIBING THE
GUEST’S UNAUTHORIZED TRANSACTION.
 OFFER THE USE OF A TELEPHONE TO HELP
RESOLVE THE MATTER WITH A CREDIT
CARD COMPANY REPRESENTATIVE.
 ALLOW THE GUEST A CHANCE TO
PROVIDE ALTERNATE ACCEPTABLE
MEANS OF PAYMENT.
 CREDIT CONTROL
 CREDIT CONTROL REFERS TO THE
VARIOUS MEASURS TAKEN BY A
HOTEL TO ENSURE THAT GUEST
SETTLE THEIR ACCOUNTS IN FULL AT
AN AGREED TIME.
 WHY CREDIT CONTROL IS
NECESSARY ?
 HOTELS LIKE ANY OTHER
BUSINESSES, NEED TO HAVE A
HEALTHY CASH FLOW IN ORDER TO
SERVIVE & SUCCED, & TRY TO
ACHIEVE THIS BY EXERCISING
CONTROL OVER THE CEDIT GIVEN TO
GUESTS. THE CASH FLOW OF A
HOTEL IS THE MONEY WHICH MOVES
IN & OUT OF THE BUSINESS.
.
 SUBMITED BY …….

 PARVEEN DABAS