Online Grievance Handling

CONTENTS

1. INTRODUCTION 2. DESIGN PRINCIPLES & EXPLANATION 2.1. ODULE DESCRIPTIOIN

!. PRO"ECT DICTIONAR# !.1. DATA$LO% DIAGRA S !.2. E&R DIAGRA S !.!. DATA DICTIONAR# '. $OR S & REPORTS '.1. I(O SA PLES ). TESTING *. +I+ILIOGRAPH#

1. INTRODUCTION Municipal Corporation Profile ,nici-al C.r-.ra/i.n 0 C1 i2 a -r.gre22ive l.cal 3.d4 dedica/ed /. i5-r.ving /6e 7,ali/4 .8 li8e .8 /6e ci/i9en2. A n,53er .8 :e4 2.8/;are a--lica/i.n2 li:e -r.-er/4 /a<= regi2/ra/i.n .8 3ir/62 and dea/62= 6eal/6= c.55ercial c.5-le<e2= ;a/er and 2e;erage c6arge2 e/c. 6ave 3een devel.-ed in addi/i.n /. in/ernal acc.,n/2 and -a4r.ll 242/e52 8.r C.

Grievance Handling S !te" Having reali9ed /6e i5-.r/ance .8 In8.r5a/i.n Tec6n.l.g4 in i5-r.ving .-era/i.nal e88icienc4= /6e de-ar/5en/ 2/ar/ed i/2 c.5-,/eri9ed e88.r/2 earl4 .n. T6e -ri5ar4 -,r-.2e .8 /6e S.8/;are i2 /. 5ain/ain in8.r5a/i.n /. 5.ni/.r and en6ance /6e -er8.r5ance .8 /6e de-ar/5en/2. T6e -ri5ar4 -,r-.2e .8 ONLINE IN$OR ATION CENTRE i2 /. devel.- and 5ain/ain a c.55,ni/4 in8.r5a/i.n ne/;.r:= ;6ic6 -r.vide2 .-en and 8ree acce22 /. .nline in8.r5a/i.n 8.r /6e ci/i9en2. T6e 6all5ar: .8 /6i2 c.55,ni/4 in8.r5a/i.n ne/;.r: i2 /6e a3ili/4 .8 /6e general -,3lic /. .3/ain in8.r5a/i.n /6a/ 5a4 n./ 6ave 3een -revi.,2l4= .r ea2il4= acce22i3le /. /6e5. T6i2 -er/ain2 /. 5ain/enance .8 de/ail2 .8 grievance2 received= ac/i.n /a:en and 2/a/,2 .8 /6e grievance2. U2er2 ;i/6 acce22 /. /6e %e3 can en/er /6eir grievance2 and 8ind .,/ /6e 2/a/,2 .8 i/2 -r.ce22ing. Eac6 grievance ;ill 3e a22igned a ,ni7,e id 8.r re8erence.

Pro#le" Definition ,nici-al C.r-.ra/i.n deal2 ;i/6 di88eren/ da4&/.&da4 ac/ivi/ie2 /6a/ /a:e -lace generall4 in an4 242/e5. In /6e e<i2/ing 5an,al 242/e5 6,ge e<-endi/,re and a l./ .8 /i5e i2 2-en/ in c.55,nica/ing /6e in8.r5a/i.n acr.22 di88eren/ 3ranc6e2. S.= /6ere i2 a need 8.r an in/egra/ed a,/.5a/ed 242/e5= ;6ic6 6a2 2.5e cen/rali9ed c.n/r.l .ver /6e en/ire -r.ce22. T6e 8.ll.;ing dra;3ac:2 .8 /6e e<i2/ing 242/e5 e5-6a2i9e /6e need 8.r c.5-,/eri9a/i.n .8 /6e Grievance Handling S42/e5 $ C.nven/i.nal S42/e5 5a:e2 ,2e .8 6,ge a5.,n/2 .8 -a-er 8.r rec.rding /ran2ac/i.n2. Di88ic,l/4 in /rac:ing and re/rieving da/a 8r.5 /6e a3,ndan/ -a-er2 i2 7,i/e di88ic,l/. Need for Co"puteri%ation D,-lica/i.n .8 ;.r: av.ided Pa-er ;.r: i2 dra2/icall4 red,ced Re/rieval and acce22 .8 da/a i2 ea24

Propo!ed S !te" $,ll .n&line da/a en/r4 ;i/6 .nline valida/i.n2 .n 8ield and re8eren/ial c6ec:ing= /6e g.al .8 /6e 242/e5 i2 /. 3ring d.;n /6e ;.r:l.ad ;i/6 /6e increa2ed e88icienc4 and /. 2-eed ,- /6e ac/ivi/ie2. T6e 5a>.r ac/ivi/ie2 .8 Grievance Handling -r.ce22ing .8 Grievance2 received= .d,le are /. receive /6e 2/a/,2 .8 vari.,2 /4-e2 .8 grievance2 8r.5 ci/i9en2= 8acili/a/e 8.r 2-eed4 U-da/ing Grievance2 a2 and ;6en re7,ired= in8.r5ing /6e ci/i9en a3.,/ /6e ac/i.n /a:en 34 /6e C and Genera/i.n Re-.r/2.

&. D'SIGN PRINCIP('S ) '*P(+N+TION &.1. MODU(' D'SCRIPTIOIN T6i2 -er/ain2 /. 5ain/enance .8 de/ail2 .8 grievance2 received= ac/i.n /a:en and 2/a/,2 .8 /6e grievance2. U2er2 ;i/6 acce22 /. /6e %e3 can en/er /6eir grievance2 and 8ind .,/ /6e 2/a/,2 .8 i/2 -r.ce22ing. Eac6 grievance ;ill 3e a22igned a ,ni7,e id 8.r re8erence. Scope T6e Grievance Handling .d,le i2 a 242/e5 /. 3e devel.-ed ,nder RD+ S. T6i2 2.8/;are ;ill ca/er /. /6e need2 .8 /6e all Sec/i.n2 .8 C in carr4ing .,/ /6eir ac/ivi/ie2 rela/ed /. Grievance2 received 8r.5 ci/i9en2. O#,ective! T6e 5ain /a2: .8 /6e Grievance Handling .d,le i2 /. 5ain/ain /6e de/ail2 Grievance2 received 8r.5 ci/i9en2 .8 /6e Ci/4. T6e S42/e5 ;.,ld acce-/ grievance2 8r.5 ci/i9en2= genera/e ac:n.;ledge5en/ /. /6e5= and 8acili/a/e ,-da/ing .8 2/a/,2 .8 Grievance2 34 .-era/.r2. -enefit! of t.e Grievance Handling Module T6e 3ene8i/2 .8 /6e Grievance Handling .d,le are given 3el.;?

$acili/a/e2 acce-/ance .8 Grievance 8r.5 ci/i9en2 Genera/e ac:n.;ledge5en/ and 2/a/,2 re-.r/ .8 Grievance @ee- /rac: .8 Grievance redre22ed

/. PRO0'CT DICTION+R1 /.1. D+T+2(O3 DI+GR+MS Introduction$ Da/a 8l.; 5.del i2 c.55.nl4 ,2ed d,ring re7,ire5en/ anal42i2. T6e anal42i2 i2 de-ic/ed 34 /6e engineer -ic/.riall4 ;i/6 /6e 6el- .8 Da/a $l.; Diagra52 0D$D21. Ever4 Da/a .del 6a2 a C.n/e</ D$D 26.;2 /6e Level Diagra5 and 5an4 2,3level2. Eac6 -r.ce22 in /6e c.n/e</ level i2 3r.:en in /. 2,3 level2 -r.ce22. A 34 /6e 242/e5. I/ vie;2 a In-,/(O,/-,/ 8l.; .8 da/a= Re-.r/2 genera/ed and da/a 2/.re2 ,2ed 242/e5 a2 a -r.ce22 /6a/ /ran28.r52 /6e in-,/2 in/. de2ired .,/-,/2. T6e D$D ai52 /. ca-/,re

/6e /ran28.r5a/i.n2 /6a/ /a:e -lace ;i/6in a 242/e5 /. /6e in-,/ da/a 2. /6a/ even/,all4 /6e .,/-,/ da/a i2 -r.d,ced. T6e4 are? Line ;i/6 2ingle end Circle En/i/4 Se/2 Da/a S/.re2 Proce!!e!$ Pr.ce22e2 26.; ;6a/ 242/e5 d.e2. Eac6 -r.ce22 6a2 .ne .r 5.re da/a in-,/2 and -r.d,ce2 .ne .r 5.re da/a .,/-,/2. Eac6 -r.ce22 6a2 ,ni7,e na5e and n,53er. a D$D. T6i2 na5e and & re-re2en/2 da/a 8l.; .,/ .8 an en/i/4 +i&Direc/i.n Line & re-re2en/2 da/a 8l.; In and O,/ .8 an en/i/4 & re-re2en/2 da/a -r.ce22 & re-re2en/2 .3>ec/2(de-ar/5en/(3ranc6e2 & re-re2en/2 da/a 2/.rage .3>ec/2

n,53er a--ear in2ide /6e circle /6a/ re-re2en/2 /6e -r.ce22 in

Data Store!$ T6e4 c.n/ain da/a /6a/ i2 re/ained in /6e 242/e5. can 2/.re(re/rieve da/a 8r.5 .r in/. a da/a 2/.re . Pr.ce22e2 Eac6 da/a

2/.re i2 re-re2en/ed 34 .ne 2ide .-en ended rec/angle ;i/6 a line /6in line a/ /6e cl.2ed end. Eac6 da/a 2/.re 6a2 a ,ni7,e na5e. Data 2lo4$ Da/a 8l.; 5.del /6e -a22age .8 da/a in /6e 242/e5 and are re-re2en/ed a2 arr.;2 34 >.ining 242/e5 c.5-.nen/2. la3eled 34 /6e na5e .8 /6e da/a 8l.;. R,le2 8.r Da/a .del are a2 8.ll.;2? T6e direc/i.n .8 /6e 8l.; i2 indica/ed 34 an arr.; and /6e line i2

All /6e .3>ec/2 and da/a 8l.;2 26.,ld 3e la3elled ,ni7,el4 Da/a 8l.; i2 n./ all.;ed 3e/;een /;. -r.ce22e2 All /6e Re-.r/2 26.,ld 3e 26.;n a/ /6e rig6/ 2ide

Product 2unction! Eac6 in8.r5a/i.n cen/er ;ill 6ave .ne .-era/.r ;6. en/er2 /6e Grievance2 received 8r.5 ci/i9en2 in/. /6e 242/e5= give2 /6e Ac:n.;ledge5en/ /. /6e ci/i9en and give2 /6e 2/a/,2 .8 Grievance /. /6e ci/i9en. Eac6 Sec/i.n in C ;ill 6ave a c.5-,/er and .ne .-era/.r. T6e .-era/.r i2 re2-.n2i3le 8.r en/ering de/ail2 a3.,/ Grievance2= ,-da/ing 2/a/,2 .8 Grievance2 and Genera/i.n .8 Grievance Re-.r/2.

T6e Grievance Handling c.n2i2/2 .8

.d,le .8 ONLINE IN$OR ATION CENTRE

Regi2/ering Grievance. U-da/ing S/a/,2 .8 Grievance. Genera/ing Previ.,2 Grievance2 Re-.r/. Genera/ing A//ended Grievance2 Re-.r/. Regi2/ering Re5inder2. C6ec:ing 34 ,nici-al O88icer.

Regi!tering Grievance T6e ci/i9en can en/er 6i2 ( 6er grievance 8r.5 an4 .8 In8.r5a/i.n cen/re .r 8r.5 In/erne/. T6e ci/i9en en/er2 /6e de/ail2 .8 Grievance in/. /6e 242/e5. Uni7,e Grievance N. i2 genera/ed 8.r eac6 Grievance received. T6e ci/i9en i2 ac:n.;ledged ;i/6 a recei-/= ;6ic6 c.n/ain2 de/ail2 2,c6 a2 Grievance N.= Sec/i.n Handling /6e Grievance= N,53er .8 da42 re7,ired /. -r.ce22 /6e Grievance. T6e de/ail2 .8 Grievance are -.2/ed in/. a--r.-ria/e Regi2/er2. T6e Grievance i2 /6en 8.r;arded /. re2-ec/ive 2ec/i.n. T6e ci/i9en can ,2e /6e Grievance N. 8.r 7,er4ing /6e 2/a/,2 .8 Grievance a/ a la/er 2/age. Updating Statu! of Grievance T6e .-era/.r2 in eac6 .8 /6e 2ec/i.n ;ill ,-da/e /6e 2/a/,2 .8 Grievance 8r.5 /i5e /. /i5e. Ini/iall4 6e ( 26e ;ill en/er de/ail2 .8 Cler: ;6. i2 6andling /6e Grievance= Da/e and Ti5e .n ;6ic6 2,-ervi2.r /..: /6e Grievance. T6e .-era/.r ;ill ,-da/e Grievance 2/a/,2 6i2 ( 6er re-.r/(Ac/i.n /a:en( Ac/i.n -r.-.2ed /. /6e 2ec/i.n al.ng ;i/6 da/e and Ti5e. I8 /6e 8ile i2 cl.2ed 6e ;ill en/er /6e da/e and /i5e .n ;6ic6 /6e 8ile ;a2 cl.2ed. T6i2 -r.ce22 8acili/a/e2 ,-da/ing 2/a/,2 .8 Grievance 34 2ec/i.n .-era/.r2.

Generate Previou! Grievance! Report T6ere ;ill 3e Several Grievance2 /6a/ 6ave n./ 3een 2.lved in /6e 242/e5. T6e .-era/.r2 in eac6 2ec/i.n genera/e Re-.r/2 .8 -revi.,2 Grievance2 .n a -eri.dic 3a2i2. T6i2 -r.ce22 8acili/a/e2 Genera/i.n .8 /6e2e re-.r/2 8.r C.

Generate +ttended Grievance! Report T6ere ;ill 3e Several Grievance2 /6a/ 6ave 3een 2.lved in /6e 242/e5. T6e .-era/.r2 in eac6 2ec/i.n genera/e Re-.r/2 .8 S.lved Grievance2 .n a -eri.dic 3a2i2. T6i2 -r.ce22 8acili/a/e2 Genera/i.n .8 /6e2e re-.r/2 8.r C. ,nici-al O88icer .8 /6a/ 2ec/i.n ;6ere Regi!tering Re"inder! T6e ci/i9en can a--r.ac6 /6e aler/2 /6e 6i2 Grievance i2 n./ 3eing 6andled .ver /6e -re2cri3ed /i5e. T6i2 ,nici-al O88icer a3.,/ /6e 2/a/,2 .8 Grievance. ,nici-al O88icer ;ill 3e 2,35i//ed 34 /6e re5inder2= C.ec5ing - Municipal Officer Eac6 2ec/i.n A2 ac/i.n. ;6ic6 are 3eing c6ec:ed 34 6i5 reg,lar4 and 6e /a:e2 c.ncerened

Citi%en Interface Ci/i9en in/er8ace .8 Grievance Handling 8,nc/i.n2. Regi2/ering .8 Grievance 34 Ci/i9en. S/a/,2 .8 Grievance. Regi2/ering .8 Re5inder2. .d,le c.n2i2/2 .8 8.ll.;ing

Regi!tering of Grievance # Citi%en T6e ci/i9en can en/er 6i2 ( 6er grievance 8r.5 an4 .8 in8.r5a/i.n cen/re .r 8r.5 In/erne/. T6e ci/i9en en/er2 /6e de/ail2 .8 Grievance in/. /6e 242/e5. Uni7,e n. i2 genera/ed 8.r eac6 .8 /6e Grievance received. T6e ci/i9en i2 ac:n.;ledged ;i/6 a recei-/= ;6ic6 c.n/ain2 de/ail2 2,c6 a2 ,ni7,e Grievance N.= Sec/i.n Handling /6e Grievance= N,53er .8 da42 re7,ired /. -r.ce22 /6e Grievance. T6e de/ail2 .8 Grievance are -.2/ed in/. a--r.-ria/e regi2/er2. T6e ci/i9en can ,2e /6e Grievance N. 8.r 7,er4ing /6e 2/a/,2 .8 Grievance a/ a la/er 2/age. T6e Grievance i2 /6en 8.r;arded /. re2-ec/ive 2ec/i.n. Statu! of Grievance T6e Ci/i9en can a--r.ac6 an4 .8 /6e in8.r5a/i.n cen/re .r Grievance Cell .r an4 .8 /6e Sec/i.n2 /. :n.; /6e 2/a/,2 .8 6i2 ( 6er Grievance. T. :n.; /6e 2/a/,2 .8 6i2 ( 6er Grievance 6e ( 26e 6ave /. -r.vide /6e Grievance N.. A Prin/ .,/ .8 2/a/,2 .8 Grievance i2 genera/ed 8.r /6e ci/i9en a/ /6a/ l.ca/i.n.

Regi!tering of Re"inder! T6e ci/i9en can a--r.ac6 /6e aler/2 /6e ,nici-al O88icer .8 /6a/ 2ec/i.n ;6ere 6i2 Grievance i2 n./ 3eing 6andled .ver /6e -re2cri3ed /i5e. T6i2 ,nici-al O88icer a3.,/ /6e 2/a/,2 .8 Grievance. PROC'SS D'T+I(S 1.Regi!tration Proce!! T6i2 -r.ce22 i2 /. ca-/,re /6e de/ail2 .8 /6e ,2er 2,c6 a2 na5e= addre22= /ele-6.ne n,53er and /6e de/ail2 .8 /6e grievance2 2,c6 a2 l.ca/i.n= ca/eg.r4= and de2cri-/i.n .8 /6e grievance2. +cce!! Re!triction! T6e ,2er acce22e2 /6i2 2creen. Screen Navigation ain -age

Regi2/er 4.,r grievance Proce!! Screen 2or"at B2Re8er Anne<,re C.2 D$D N..&0i1 Re8er Anne<,re C.! Screen && a Screen 2ield! 2ield Na"e Na5e Addre22 Tele-6.ne N,53er L.ca/i.n .8 Grievance Ca/eg.r4 .8 Grievance De2cri-/i.n .8 Grievance Da/e 2ield T pe E E E E S E G De!cription Na5e i2 en/ered Addre22 i2 en/ered Tele-6.ne N.. I2 en/ered L.ca/i.n i2 en/ered Sec/i.n na5e i2 2elec/ed De2cri-/i.n i2 en/ered Da/e i2 genera/ed 34 242/e5

Note$ $ield T4-e can 3e E D En/era3le= S D Selec/ed= D & Di2-la4ed and G D S42/e5 Genera/ed. Mandator 2ield! Na5e= Addre22= Tele-6.ne N..= L.ca/i.n= Ca/eg.r4= De2cri-/i.n. 6alidation Rule! Na5e? EC6arac/er Tele-6.ne N..? EN,53er Regi!tration Proce!! T6e -r.ce22 ;.,ld .-era/e in /6e 8.ll.;ing 5.de. Su#"it S,35i/ 3,//.n= i8 -re22ed all.;2 /6e ,2er /. add all /6e de/ail2 .8 /6e grievance2. Regi2/ra/i.n N,53er ;ill 3e genera/ed 34 /6e 242/e5 and can 3e /a:en d.;n 34 /6e ,2er. &. Statu! c.ec5 T6i2 -r.ce22 i2 /. ca-/,re /6e Regi2/ra/i.n n,53er .8 /6e grievance ;6ic6 6a2 3een regi2/ered. +cce!! Re!triction! T6e ,2er acce22e2 /6e 2creen Screen Navigation ain Page @n.; 4.,r grievance 2/a/,2 Proce!! !creen for"at Re8er Anne<,re C.2 D$D N..&0ii1 Re8er Anne<,re C.! Screen && c

Screen Detail! 2ield Na"e Regi2/er N,53er 2ield T pe E De!cription Regi2/er N.. I2 en/ered Note$ $ield T4-e can 3e E D En/era3le= S D Selec/ed= D & Di2-la4ed and G D S42/e5 Genera/ed. Mandator 2ield! Regi2/ra/i.n n,53er 6alidation Rule! T6e regi2/ra/i.n n,53er 26.,ld 3e /6e 2a5e a2 /6a/ .8 /6e n,53er= ;6ic6 6a2 da/a3a2e. C.ec5ing Proce!! T6e -r.ce22 ;.,ld .-era/e in /6e 8.ll.;ing 5.de (ogin $ L.gin 3,//.n= i8 -re22ed all.;2 /6e ,2er /. c6ec: /6e 2/a/,2 .8 /6e grievance and give2 /6e da/e .8 ac/i.n /a:en 8.r /6e grievance. /.Operator (ogin T6i2 -r.ce22 i2 /. ca-/,re /6e de/ail2 .8 .-era/.r ;i/6 ,2erna5e and -a22;.rd. +cce!! Re!triction! T6e .-era/.r acce22e2 /6i2 2creen. Screen Navigation ain -age O-era/.r L.gin Proce!! !creen for"at Re8er Anne<,re C.2 D$D N..&0iii1 Re8er Anne<,re C.! Screen && e alread4 3een -re2en/ in /6e

Screen 2ield! 2ield Na"e U2erna5e Pa22;.rd 2ield T pe De!cription E U2erna5e i2 E en/ered Pa22;.rd i2

en/ered Note$ $ield T4-e can 3e E D En/era3le= S D Selec/ed= D & Di2-la4ed and Mandator G D S42/e5 Genera/ed. 2ield! U2erna5e= Pa22;.rd. 6alidation Rule! U2erna5e and -a22;.rd 26.,ld 3e 2a5e a2 /6a/ are declared 8.r /6e 2ec/i.n .-era/.r2. Operator (ogin proce!! T6e -r.ce22 ;.,ld .-era/e in /6e 8.ll.;ing 5.de (OGIN $ L.gin 3,//.n= i8 -re22ed all.;2 /6e .-era/.r /. 6ave all /6e grievance2 a2 -er /6e da/e and all.;2 .-era/.r /. ,-da/e /6e 2/a/,2. 7.Updation Proce!! T6i2 -r.ce22 i2 /. ca-/,re /6e Regi2/ra/i.n n,53er= 2/a/,2 .8 grievance= cl.2,re da/e 34 /6e .-era/.r. +cce!! Re!triction! T6e .-era/.r acce22e2 /6i2 2creen. Screen Navigation ain -age O-era/.r L.gin U-da/ed Proce!! !creen for"at Re8er Anne<,re C.2 D$D N..&0iv1 Re8er Anne<,re C.! Screen D g

Screen 2ield! 2ield Na"e Regi2/ra/i.n n,53er S/a/,2 .8 grievance Cl.2,re da/e 2ield T pe E E E De!cription Regi2/ra/i.n N.. i2 en/ered Grievance 2/a/,2 i2 en/ered Cl.2,re da/e i2 en/ered

Note$ $ield T4-e can 3e E D En/era3le= S D Selec/ed= D & Di2-la4ed and Mandator 2ield! G D S42/e5 Genera/ed.

Regi2/ra/i.n n,53er= 2/a/,2 .8 grievance= cl.2,re da/e. 6alidation Rule! Regi2/ra/i.n n,53er 26.,ld 3e /6e valid n,53er Operator (ogin proce!! T6e -r.ce22 ;.,ld .-era/e in /6e 8.ll.;ing 5.de Su#"it $ S,35i/ 3,//.n= i8 -re22ed all.;2 /6e .-era/.r /. en/er /6e grievance de/ail in/. da/a3a2e. 8.Re"inder for" T6i2 Pr.ce22 i2 /. ca-/,re /6e Regi2/ra/i.n n,53er= na5e .8 /6e c.5-lainer= 2ec/i.n na5e and /6e de2cri-/i.n .8 /6e c.5-lain/ .

+cce!! re!triction! T6e 2creen i2 acce22ed 34 /6e ,2er. Screen Navigation ain -age

 Re5inder 8.r5 Proce!! !creen for"at Re8er Anne<,re C.2 D$D N..&0v1 Re8er Anne<,re C.! Screen && 6 Screen 2ield! 2ield Na"e Regi2/ra/i.n n,53er Na5e Sec/i.n na5e De2cri-/i.n Da/e 2ield T pe E E E E G De!cription Regi2/ra/i.n N.. i2 en/ered Na5e i2 en/ered Sec/i.n na5e i2 en/ered De2cri-/i.n .8 grievance i2 en/ered S42/e5 da/e i2 3eing genera/ed Note$ $ield T4-e can 3e E D En/era3le= S D Selec/ed= D & Di2-la4ed and G D S42/e5 Genera/ed. Mandator 2ield! Regi2/ra/i.n n,53er= 2ec/i.n na5e= de2cri-/i.n= na5e. 6alidation Rule! T6e regi2/ra/i.n n,53er 26.,ld 3e /6e valid n,53er. Regi!tration Of Re"inder T6e -r.ce22 ;.,ld .-era/e in /6e 8.ll.;ing 5.de Su#"it $ S,35i/ 3,//.n= i8 -re22ed all.;2 /6e ,2er /. 2,35i/ 6i2 c.5-lain/ /. /6e 5,nici-al .88icer .8 /6a/ 2ec/i.n . 9.C.ec5ing - Municipal Officer T6i2 -r.ce22 i2 /. ca-/,re ,2erna5e and -a22;.rd .8 /6e 5,nici-al .88icer.

+cce!! regi!tration T6e ,nici-al .88icer acce22e2 /6i2 2creen. ain -age ,nici-al .88icer l.gin Screen Navigation

U-da/ed grievance2 Proce!! !creen for"at Re8er Anne<,re C.2 D$D N..&0vi1 Re8er Anne<,re C.! Screen D i Screen 2ield! 2ield Na"e U2erna5e Pa22;.rd 2ield T pe E E De!cription U2erna5e i2 en/ered Pa22;.rd i2 en/ered

Note$ $ield T4-e can 3e E D En/era3le= S D Selec/ed= D & Di2-la4ed and G D S42/e5 Genera/ed. Mandator 2ield! U2erna5e and Pa22;.rd 6alidation Rule! T6e ,2erna5e and /6e -a22;.rd 26.,ld 3e /6e 2a5e a2 /6a/ are 3eign -r.vided 8.r eac6 2ec/i.n Municipal Officer (ogin proce!! T6e -r.ce22 ;.,ld .-era/e in /6e 8.ll.;ing 5.de Submit : Submit button, if pressed allows the Municipal officer to know the remainders that are being submitted to him on the previous day and he can also enter the particular date for the details of remainders that are being submitted on that day. Context Diagram Of Grievance Handling Module

Citizen

Grievance Info. +c5no4ledge"ent

Statu! of Grievance

Grievance Handling Module

Municipal Re"inder! Officer

Statu! of Grievance

Grievance Info

Section Operator

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+c5no4ledge"ent Reg<no li!t

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Citizen

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Grievance Detail!
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Updated Statu!

Citizen

:v;Regi!tering Re"inder

PendFgriev

Registratio n Process

Re5inder In8..

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:vi; Municipal Officer (ogin

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ID & Pa22;.rd Officer Reminders

Municipal

#$%$ '=R DI+GR+MS En/i/4 Rela/i.n26i- 5.del re-re2en/2 /6e Overall L.gical S/r,c/,re .8 a S42/e5. T6e E&R .del 8.r52 /6e 3a2i2 8.r /6e .del. I/ da/a3a2e de2ign a/ a la/er 2/age. All /6e P642ical en/i/ie2 in /6e D$D .8 a S42/e5 3ec.5e /6e $,nc/i.nal en/i/ie2 in /6e E&R n./i.n2 /6a/ an E&R in E&R .del. e<-re22e2 /6e S42/e5 Gra-6icall4 34 ,2ing 2.5e n./i.n2. +a2ic .del ,2e2 are En/i/4 Se/2= Rela/i.n26i-2 and A//ri3,/e2. T6e 8.ll.;ing i2 /6e 3rie8 de2cri-/i.n .8 /6e n./i.n2 ,2ed

'ntit Set!$ En/i/4 Se/2 are /6ing2 /6a/ can 3e ea2il4 di2/ing,i26a3le 8r.5 ./6er 2,c6 en/i/4 Se/2. E<a5-le2 .8 En/i/4 Se/2 can 3e a Per2.n ( O88ice ( De-ar/5en/ ( A,/.5.3ile e/c. +ttri#ute!$ Eac6 En/i/4 Se/ 6a2 2.5e Pr.-er/ie2 de2cri3ed in S.8/;are Engineering "arg.n a2 A//ri3,/e2. T6e a//ri3,/e2 are la/er de2cri3ed a2 8ield2 in Da/a3a2e de2ign. E<a5-le2 .8 a//ri3,/e2 .8 a De-ar/5en/ can 3e Na5e ( Di2/ric/ ( N,53er e/c. An En/i/4 can 6ave .ne .r 5.re i5-.r/an/ A//ri3,/e2. I8 2,c6 a ca2e ari2e2 /6en a/ /6e Da/a3a2e de2ign -6a2e 5.re /6an .ne a//ri3,/e i2 2e/ a2 Pri5ar4 @e4 :n.;n a2 C.5-.2i/e @e4.

Relation!.ip!$ A//ri3,/e2 and En/i/4 Se/2 can 3e a22.cia/ed ;i/6 Rela/i.n26i-2. T6e -.22i3le rela/i.n26i-2 are One /. .ne= One /. 5an4= and rela/i.n26i-2 e<ce-/ 8.r da/a ,2ing a 7,er4 ;i/6 an4 /. .ne an4 /. 5an4. L.gicall4 I/ i2 -.22i3le /. 2-ea: a3.,/ all /6e an4 /. 5an4. A 2i5-le rea2.n given 34 an4 /. 5an4 rela/i.n. Al;a42 .nl4 .ne

e<-er/2 in /6i2 a2-ec/ i2 /6a/ n. da/a3a2e e<i2/ing /.da4 can re/rieve a//ri3,/e i2 /a:en and 5an4 re2,l/ 2e/2 can 3e derived. T6e C.5-.nen/2 ,2ed /. de-ic/ E&R diagra5 are a2 8.ll.;2? Rec/angle D re-re2en/2 En/i/4 Se/2 Rec/angle ;i/6 da26 acr.22 i/2 le8/ and /.- ;all D re-re2en/2 Re-ea/ing En/i/4 Elli-2e D re-re2en/2 A//ri3,/e2 Elli-2e ;i/6 A//ri3,/e Na5e ,nderlined D re-re2en/2 Pri5ar4 ( C.5-.2i/e @e4 Line D re-re2en/2 One /. .ne rela/i.n Line ;i/6 5.re /6an .ne end D re-re2en/2 One /. 5an4 rela/i.n2 Line ;i/6 5.re /6an .ne 2/ar/ing -.in/ D re-re2en/2 rela/i.n an4 /. .ne

/./. Data Dictionar Section<Data $ 2ield Na"e Secna5e N..8da42 Reg<no Detail! $ 2ield Na"e Regn. S/a/,2 Da/e2 Cl.2,re Section Detail! $ 2ield Na"e Regn. Na5e Addre22 Secna5e L.c De2 Da/e2 P6n. Data T pe Garc6ar2 Garc6ar2 Garc6ar2 Garc6ar2 Garc6ar2 Garc6ar2 Da/e Garc6ar2 Si%e !B !B 1BB *) 2) 1BBB 2B Data T pe Garc6ar2 Garc6ar2 Da/e Da/e Si%e !B 1BB Data T pe Garc6ar2 N,53er Si%e *) )

7. 2ORMS ) R'PORTS 7.1. I>O S+MP('S

0a1 T6i2 i2 a ,2er in/er8ace 2creen ;6ere /6e ,2er en/er2 6i2 de/ail2 and a2 ;ell a2 /6e grievance de/ail2. A8/er 2,35i//ing /6i2 8.r5= /6e da/a i2 3eing en/ered in /. /6e da/a3a2e.

031T6i2 i2 /6e ac:n.;ledge5en/ 2creen ;6ic6 i2 3eing received 34 /6e ,2er a8/er 2,35i/ing 6i2 grievance. %6ere a ,ni7,e regi2/ra/i.n n,53er i2 genera/ed 8.r /6e ,2er and /6e /i5e .8 redre22al 8.r /6a/ grievance i2 given.

0c1 A/ an4 /i5e /6e ,2er can acce22 /6e 5.d,le 8.r /6e 2/a/,2 .8 6i2 grievance and can 6ave an .nline in8.r5a/i.n .8 6i2 grievance 2/a/,2.

0d1 A8/er 2,35i//ing 6i2 regi2/ra/i.n n,53er 6e can c6ec: 6i2 2/a,2 .8 /6e grievance .

0e1 Eac6 2ec/i.n i2 all./ed ;i/6 an .-era/.r ;6. c6ec:2 /6e -revi.,2 grievance2 /6a/ are 3eing regi2/red .He can l.gin /6r.,g6 /6i2 8.r5 34 2,35i/ing 6i2 ,2erna5e and -a22;.rd.

081 Eac6 2ec/i.n i2 all./ed ;i/6 an .-era/.r ;6. c6ec:2 /6e -revi.,2 grievance2 /6a/ are 3eing regi2/red. And 6e give2 /6e a3.ve in8.r5a/i.n /. 6i2 2,3.rdina/e2 8.r 6andling /6e grievance.

0g1 A8/er /6e grievance i2 3eing 6andled /6e .-era/.r ,-da/e2 /6e 2/a/,2 .8 /6e grievance.And al2. en/er2 /6e cl.2,re da/e .8 /6e grievance.

061 T6e ,2er can aler/ /6e 5,nici-al .88icer .8 /6e 2ec/i.n and re5inde2 6i5 /6a/ /6e grievance i2 3eing n./ a//eneded 34 /6e .-era/.r.

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,nici-al O88icer .8 /6e -ar/ic,lar 2ec/i.n can l.gin /6r.,g6

/6i2 8.r5 and 6ave a de/ail 2/,d4 .8 /6e grievance2 /6a/ are n./ 3eing a//eneded.

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-I-(OGR+PH1. = = Steven Hol%ner Scott Mitc.ell ) 0a"e! +t5in!on = Ivan - ro!!

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