Robert C. Wright 200 Eisenhower Court Odenton, MD 21113 Mobile: (301) 437-7711 robert.chappell.wright@gmail.

com

Professional Objective: Human Resources Assistant Personal Information: Country of Citizenship: United States of America Veteran Status: 5 Point Veteran preference Reinstatement Status: Not Eligible Civil Service Status: No prior service appointment Summary of Qualifications: Human Resources Specialist with seven years of extensive experience applying HR regulations, policies and procedures to determine applicant qualifications Produced and distributed vacancy announcements in targeted and diverse methods Proficient in processing personnel actions utilizing automated personnel systems in accordance with regulatory guidance for Data Entry and Personnel Actions Streamlined HR processes by providing assistance to senior HR Specialists/Supervisors Clearly explained HR processes and procedures to applicants and peers alike Excellent oral communication skills Additional 11 years of experience in Leadership and Project Management (Telecommunications) Possess Secret Security Clearance Work Experience United States Army Recruiting Command Dayton, OH/ Columbia, MD/ Landover, MD 3/2010- 2/2014 Grade Level: E-07 Hours per Week: 40

(Contact Supervisor: Yes, Supervisors name: Anthony Johnson, Phone: 937-236-0177) HUMAN RESOURCE RECRUITING (FULL LIFE-CYCLE) OFFICE MANAGER Managed three Department of Defense Human Resource Recruiting offices efforts in the recruitment and retention of highly qualified personnel to meet yearly manpower requirements of the United States Army in accordance with applicable regulations, management guidelines and best practices.

HUMAN RESOURCE OFFICE MANAGEMENT: Professionally developed, supervised, counseled 20 recruiters. Maintained 100% positive management and responsibility for three human resource offices, fleet of vehicles and equipment valued in excess of $1M. TRAINING: Selected by supervisors to manage organizational level training to more than 70 recruiters from five recruiting offices on all aspects of recruiting operations; provided clear, concise and useful real world scenario based training that improved recruiters confidence and abilities. MARKET ANALYST: Generated or utilized various pre-existing resources to ensure recruiting efforts were leveraged in a manner that would provide the greatest opportunity to meet the targeted market. Recruiters relied on my ability to generate specific schemes of maneuver. This was achieved by gathering and applying pertinent demographic information such as past and present market segmentation by zip codes, schools, industries etc. compiled and presented by way of monthly SWOT (Strengths, Weaknesses, Opportunities and Threats) briefings. PROCESS ANALYSIS/IMPROVEMENT: Authored comprehensive standard operational procedures that streamlined applicant interviewing and processing to ensure minimal administrative errors and reduce the time frame from initial contact through job acceptance. Developed detailed questionnaires and checklists to ensure all blueprint and eligibility criteria were met so that issues were identified, mitigated, or eliminated in a timely manner. JOB CLASSIFICATION: Ensured potential hires met general qualification criteria as well as job specific requirements through a diligent study of regulatory guidelines of Army Regulation 601210 (similar to OPMs Qualifications Standards) and applicant submitted documents. Supervised the professional and individual counseling of applicants to confirm that not only initial requirements for jobs were met, but that applicants were coded for the positions that best suited them and the organization. Oversaw applicant initial security background investigations through networking efforts with local and state level agencies such as police, judicial, educational and licensing bodies such as motor vehicle administrations. PUBLIC/MEDIA RELATIONS: Adept at developing an external network of COIs (Centers of Influence) and VIPs within the area of operations to include educational, governmental, institutional and business leaders. These targeted efforts improved the credibility of the Armys recruiting efforts, provided substantial leads in targeted markets, and opened countless doors of opportunity. ACCOMPLISHMENTS: Developed applicant processing guidelines that improved productivity from 70% to 95%; received recognition from supervisor as this was the highest rate of five similarly staffed recruiting offices Hand selected to lead struggling recruiting office; implemented training program which

led to increased recruiting production from 61% to 121% Despite demanding work schedule and responsibilities earned Bachelors Degree in Technical Management with a 3.5 GPA from DeVry University (02/2014)

United States Army Recruiting Command Columbia, MD

7/2007- 2/2010 Grade Level: E-07 Hours per Week: 40

(Contact Supervisor: Yes, Supervisors name: James Myers, Phone: 888-238-8302) Human Resources Recruiting (Full Life-Cycle) Specialist Interviewed and counseled applicants to qualify them for employment in accordance with Army Regulation 601-210 which is similar to the Office of Personnel Managements (OPM) Qualifications Standards. Utilized the Army Recruiting Information Support System(ARRISS) through all phases of recruitment activities. Established internal and developed external networks to enhance recruiting efforts. RECRUITING/MARKETING: Conducted a multitude of recruiting activities. These efforts included using internal databases, job board/search engines, cold call or face-to-face attempts, email and social media campaigns, and developing and cultivating external networks such as secondary schools, colleges, trade schools, local government and business entities to market job vacancy announcements while highlighting the benefits of the federal employment system to further recruitment efforts. INTERVIEWING/ASSESSMENT: Utilized open-ended and fact-finding questioning and interviewing techniques to determine applicant qualifications. Relied upon oral communication skills to counsel and guide applicants through the entire process. Determined applicant professional and personal experiences as they pertained to job vacancies. Conducted aptitude testing, physical assessments, and analysis of employment, legal, and medical history to determine agreement with regulatory qualification standards. JOB CLASSIFICATION: Evaluated applicants eligibility by reviewing educational background, work experiences and aptitude results from a wide range of tests and criteria to appropriately code, select and place them in entry-level positions. Qualified and coded military veterans for mid-level positions by applying veteran specific guidance and entitlements identified in Army Regulation 601-210. Utilized automated personnel systems to complete applications and submit personnel actions requests for final approval to hiring specialists and supervisors. ACCOMPLISHMENTS: Demonstrated interviewing ability was essential to the office improving performance from 71% in 2008 to 100% in 2009

Selected out of 300 recruiters as the Top New Recruiter in a geographical area covering five states Ability to multi-task and administratively perform management functions while recruiting, which led to designation as Assistant Office Manager over three seasoned recruiters

United States Army Signal Corp Augusta, GA

5/2001- 6/2007 Grade Level: E-06/E-07 Hours per Week: 40

(Contact Supervisor: Yes, Supervisors name: Carl Gause, Phone: 706-951-4655) PROJECT MANAGER (TELECOMMUNICATIONS SYSTEMS): Planned, coordinated, configured, directed, integrated and supervised installation, operation, maintenance, and management of telecommunications systems and networks and the information systems support functions for command, control, communications and computers used at all levels of the Army. PERSONNEL MANAGEMENT: Selected above peers with more experience and training to lead and manage more than 100 Army and Air Force uniformed personnel and 38 independent contractors both within United States and while deployed in Kuwait and Iraq. Utilized direct, indirect and combined counseling techniques to provide timely and effective event, growth and performance driven guidance and professional evaluations to subordinates. TECHNICAL COMPETENCE/PROJECT MANAGEMENT: Directly responsible for managing the daily operations of a tactical and commercial communications infrastructure (Technical Control Facility) that was valued in excess of $24M. Examined all facets of primary and subtasks required to meet project requirements and then allocated necessary resources to ensure maximum effectiveness. ACCOMPLISHMENTS: Managed Technical Control Facility operations including help-desk and inside/outside plant operations; provided premier communications support to more than 25,000 customers. Facilitated the tracking and closing of more than 2,500 TSOs (Telecommunications Service Orders), trouble tickets and work orders

United States Army Signal Corp Seoul, South Korea

5/1999- 4/2001 Grade Level: E-06 Hours per Week: 40

(Contact Supervisor: Yes, Supervisors name: Jimmie Handley, Phone: Unknown) PROJECT MANAGER (TELECOMMUNICATIONS OUTSIDE PLANT): Planned coordinated, directed, and supervised the installation, and maintenance of 20,000 telephones and 7,000 data circuits. Managed high priority communications support for more than 350 Senior and General Officers as well as dignitaries such as the Secretary of Defense and the Combined Joint Chiefs of Staff. A reliability rate of 95% was maintained throughout the system. Directly responsible for 17 support vehicles, communication tools and test equipment valued in excess of $1M. PERSONNEL MANAGEMENT: Effectively blended technical expertise and management capabilities decisively leading 26 South Korean nationals and eight US Army employees to complete more than 9,000 man hours of outside plant installation and maintenance with zero injuries or safety violations. TRAINING: Fielded and subsequently trained all personnel to utilize the Sunset- T10 Circuit Test Set resulting in the substantial increase in speed and accuracy of data circuiting troubleshooting. ACCOMPLISHMENTS: Implemented a tracking system for site projects, local service requests and maintenance requests; resulted in 95% communications reliability Reconstructed training and occupational safety program creating comprehensive 30-day site certification program resulting in zero training or safety related accidents

EDUCATION: DeVry University Bachelor of Science, Technical Management GPA 3.57/4.0 Expected graduation with honors; Cum Laude Pierce University Associates Degree in Technology GPA 3.0/4.0

02/2014 Dayton, OH

05/2003 Lakewood, WA

TRAINING 2009 - Human Resources Specialist Office Manager Course (4 weeks) 2007 - Human Resources Specialist (Recruiter) Course (6 weeks) 2006 - Telecommunications Systems Chief (Senior Project Manager Course)(17 weeks) 2002 - Equal Opportunity Representative Course (80 hours) 2001 - Telecommunications Systems (Project Manager Course) (8 weeks) 1997 Leadership and Management Course (4 weeks) AWARDS:

Selected as a member of the Armys highly coveted Glenn E. Morrell Club for Recruiting Excellence which less than 5% of recruiters earn Awarded the Gold Recruiting Badge and Gold Recruiting Ring (less than 15% of Recruiters earn) for outstanding performance in all facets of recruiting operations