RESERVATION

RESERVATION ACTIVITIES
 FORMULATING THE RSERVATION ENQUIRY
 DETERMINING THE ROOM & RATE AVAILABILITY
 CREATING THE RESERVATION RECORD
 CONFIRMING THE RESERVATION RECORD
 MAINTAINING THE RESERVATION RECORD
 PRODUCING THE RESERVATION REPORTS
 MONITORING THE RESERVATIONS
IMPORTANCE OF RESERVATION
 TIME TO ARRANGE ROOMS
 Indicates the future business
 Scheduling & re-organizing the staff
SOURCES

MODES OF RESERVATION

VERBAL WRITTEN
SOURCES OF RESERVATION
 E-MAIL
 GDS
 HOTEL WEBSITE
 PROPERTY DIRECT
 FAX
 TELEPHONE
 WALK-IN
 TRAVEL AGENTS
 INTERSELL AGENCIES
 CRO
CHANNELS OF RESERVATION

CRS

AFFILIATE NON AFFILIATE

TYPES OF RESERVATION
 GUARANTEED
 NON GUARANTEED/CONFIRMED
 CORPORATE
 GROUP
 AIRLINES GUARANTEE
 TRAVEL AGENT GUARANTEE
 INHOUSE GUARANTEE(PROMOTIONAL)
GUARANTEED RESERVATION
 PREPAYMENT
 CREDIT CARD
 ADVANCE DEPOSIT
 TRAVEL AGENT
 VOUCHER OR MCO
 CORPORATE
RESERVATION SALES PROCESS
 GREET THE CALLER
 IDENTIFY THE CALLERS NEED
 PROVIDE AN OVERVIEW OF THE
HOTEL
 MAKE A ROOM RECOMMENDATION
 CLOSE THE SALE
 GATHER INFORMATION
 THANK THE CALLER
GROUP RESERVATION
 CHECK RESERVATON STATUS
 Block
 Booked
 Cut off date
 Non –group displacement
 Wash down
 Definite group
 Tentative group
Reservation Availability
 Accept the reservation requested
 Suggest alternative room types
 Suggest an alternative hotel
 Reservation Availability

 Over booking
 Reservation status
 GHC
Various lists maintained
 Daily arrival list
 Stay over list
 Departure list
Reservation systems
 Automated
 Semi automated
 Manual
Reservation record
 Reservation form
Reservation cancellation
 Reservation details
 Reason for cancellation
 Cancellation number
 Cancellation form
Confirmation letter
 Details of reservation request
 Confirmation number
Key terms
 Advance deposit
 Affiliate reservation request
 Block
 Book
 Cancellation hour
 CRS
 Confirmation number
 Corporate guaranteed reservation
 Cut off date
Key terms
 FIT
 GDS
 IDS
 No-Show
 Over flow facility
 Seamless connectivity