Listening and Critical Thinking

Chapter Objectives 1. Define hearing, listening , and critical thinking 2. Compare and contrast helpful and harmful listening and thinking habits 3. Explain the use of the listening level-energy involvement scale 4. Define feedback, distinguish between and use different types of feedback, and explain how each type affects communication 5. Set appropriate listening goals 6. Explain how technology influences listening

Listening and Ethics

How responsive a listener are you? Are you prepared to listen?
It is our ethic responsibility to listen
Listening is the fundamental process through which we initiate and maintain relationships The percentage of information you retain when listening indicates how good of a listener you are Chain of command transmission or serial communication

How well do you use your listening time?

How much of a role do you play in ensuring the integrity of a message?

Message Chain

Listening vs. Hearing

Hearing occurs automatically and requires no conscious effort

A natural and passive process

Listening is a deliberate process through which we seek to understand and retain aural stimuli

Depends on a complex set of skills that must be acquired Who we are affects what we listen to If information is important to us, we work harder to retain it

Listening Levels