According to Flippo , Performance appraisal is a systematic,periodic and an impartial rating ,of an employees excellence, in the matters pertaining to his

s present job and his potential for better job.

SHOPPERS STOP.

INTERVIEWED: AKRAM SHAIKH

BUSINESS ANALYST,(CRM)LOYALTY TEAM,MARKETING DEPARTMENT.

Provide a review of past work performance Establish lines of communication Create an opportunity to discuss professional development goals and objectives Development performance Document corrective actions necessary to improve work

Setting goals ,performance &objectives

Amendment to achieve goals and objectives

Determining key competencies

Feedback of results

Measurement of performance against key competencies

Raises pay merit bonuses

Personnel decisions (i.e)

Promotion ,transfer dismissal

Identification of training needs

DEVELOP PERFORMANCE STANDARDS SETTING GOALS AND OBJECTIVES DATA COLLECTION PERFORMANCE APPRAISAL INTERVIEW FUTURE GOALS AND OBJECTIVES FOLLOW UP REWARDING PERFORMANCE

TOP LEVEL MANAGERS Degree of organizational growth and expansion Extent of achievement of organizational growth Contributions toward society Profitability and return on capital employed

For middle level managers Performance of the department or teams. Co-ordination with other departments . Optimal use of resources. Cost v Revenue for the given period of time. The communication with superiors and subordinates.

Based on position not the individual . Observable specific indicators of success . Describe fully satisfactory performance once trained. Expressed in terms of time, quality ,quantity, cost,safety or outcomes.

The first step is to establish the goals of each subordinate is to attain The second step involves setting the performance standard for the subordinates in a previously arranged time period. The third step is the actual level of goal attainment is compared with goals attained upon. the final steps involves establishing new goals and possibly new strategies for goals not previously attained.

A structured means of identifying and asessing potential. Up to-date information regarding the expectations and aspirations of employees.