Brittany M.

Herbst
765 North Hampden Ave. Saint Paul, MN 55114 763.516.1596 brittanymherbst@yahoo.com

EDUCATION
University of Minnesota, College of Design Bachelor of Science in Retail Merchandising Minor in Marketing University of Missouri, College of Arts and Sciences Bachelor of Science in Textile and Apparel Management Minneapolis, MN Degree Expected May 2014 Columbia, MO Aug 2010- May 2011

WORK EXPERIENCE
Crate & Barrel Edina, MN Sales Associate December 2013- Current Provide exceptional customer service to customers throughout the store Guide brides and grooms through the wedding registry process from start to finish. Including registration and providing product knowledge and demonstrations to helping wedding guests pick out the perfect gift. Assist with floor visual merchandising, inventory, and other actions to maintain the sales floor Taking continuous initiative to use provided tools to gain more product knowledge to better assist the customer in making the right choice for their personalized needs. Offer interior design advice and options to customers looking to refresh a space Intern June 2013-August 2013 Assisted with projects in merchandising, store design, sales, and customer service departments Implemented a new product brand into the store, consisting of more than 200 skews Created store marketing products using Crate & Barrel computer software Developed a business proposal to increase store volume, and presented to corporate managers at company headquarters in Northbrook, IL White House Black Market Roseville & Southdale, MN Sales Lead Manager & Sales Associate May 2011 Current Promoted to management position two months after hired as sales associate Led sales team of 15-20 individuals to achieve double digit sale increase in 2011 Created a motivating work environment for associates through incentives and contests Executed floor set changes alongside the district visual merchandiser; monitored and made changes to floor design on a daily basis as needed Led opening and closing operational procedures including keeping track of transaction accuracy and depositing money Assisted in receiving inventory, making marketing and floor layout changes, and ringing transactions through the Point-Of-Sale (POS) system Built personal relationships with customers to build brand loyalty by providing personal styling, maintaining customer contact through written and telephone correspondence, and managing a database of customer contact information Handled sales ranging from $500 to $2000 per transaction Mens Wearhouse Coon Rapids, MN Customer Sales Associate Sept 2009- Aug 2010 Greeted customers, assisted with their shopping needs, and completed transactions at register Booked wedding and prom tuxedo rentals, including providing consultations with the couple, scheduling fittings, and completing payment transactions Winner of Mens Wearhouse CSA team of the year 2009

KEY COMPETENCIES AND SKILLS !

Extensive knowledge of Adobe Creative Suite, Microsoft Excel, Outlook, and Word Experience with BOSS, MARS, and POS retail systems Experience using Mockshop and Visual Range programs Value communication, integrity, respect, teamwork Passion for product development, design, and building strong client relationships