One of the best ways to design and manage service process is via blue printing it.

Service blueprinting specifies in detail how a service process should be conducted and includes details as to what is visible to the customers and where are the potential fail points in the service process. Brief explanation of service blueprinting for NAC Standards for front-stage activities are defined; scripts are prepared for employees who are in direct contact with the customers. Physical evidences are specified; includes sound or tone of voice of receptionists, stewardess, seats, lounge dcor, appearance, demeanor of staffs, quality of food and beverages, etc Principal customer actions are specified; which includes the step by step process from reserving the tickets to getting on to a cab Line of interaction is specified, which is the point where customers and front-stage personnel come face to face Front-stage actions by customer-contact personnel are also portrayed in the diagram Line of visibility is the point where there is an interaction between front stage workers and backstage workers. Customers are unaware of those happenings and the ones making them happen Backstage actions by customer contact personnel are also clearly mentioned in the blueprint which includes maintaining the various systems that are required to carry out the front desk tasks. Support processes involving other service personnel are the acts that makes the service possible but the customers do not interact with them Support processes involving IT are the processes that involves the use of information technology that makes all the tasks possible effectively and efficiently.