CHAPTER 1:- EMPLOYEE COUNSELING DEFINATION, MEANING AND SCOPE

9MANAGERIAL COUNSELING. FOUR IMPORTANT THINGS EXPECTED IN A MANAGER. 1. KNOWLEDGE. 2. SKILL. 3. ATTITUDE. 4. HABITS.

RATINGS MR X
KNOWLEDGE HIGH SKILLS ATTITUDE HABITS HIGH LOW LOW

HIGH

MEDIUM LOW MR Y
KNOWLEDGE MEDIUM SKILLS ATTITUDE MEDIUM HIGH HIGH

HABITS

DEFINITION COUNSELING IS A DEVELOPMEMT PROGRAM WITH A POSSITIVE APPROACH IN ALIGNING EMPLOYEE BEHAVIOUR WITH EMPLOYER EXPECTATIONS, GOALS AND ORGANISATIONAL VISION.

MANAGERS HAVE RESPONSIBILITY TO SUPPORT WHEN THINGS ARE TROUBLING THEIR SRAFF TO RECOGNISE THEM AND RESPONSIBILITY IN DOING SOME THING ABOUT IT AND THEN HELP THE EMPLOYEE BACK TO FULL EFFECTIVENESS.

THE EMPLOYERS ATTEMPT TO REDUCE OR ELIMANATE THE MISCONDUCT OR INCOMPETENCE.

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THE EMPLOYEES PERCEPTION OF THE IDENTIFIED BEHAVIOUR AND EMPLOYEERS INVOLVEMENT IN HELPING THE EMPLOYEE TO CORRECT THEIR BEHAVIOUR.

EMPLOYEE COUNSELING IS DEFINED AS A DISCUSSION BETWEEN THE EMPLOYEER& EMPLOYEE ABOUT THE REAL PERCEIVED PERFORMANCE DEFICIENCY OR JOB RELATED BEHAVIOUR.

ALTERNATIVES TO COUNSELING: WHAT MANAGERS BY AND LARGE DO. 1. IGNORING THE ISSUE IN THE HOPE THAT IT SHALL DIE. 2. TELLING PEOPLE THAT YOU ARE GROWN UP AND SORT OUT YOUR SELF.
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3.GIVING ADVICE BASED ON WHAT YOU THINK. 4.MANIPULATING PEOPLE WHAT YOU WANT. 5.DISCIPLINE& PUNISHMEN

NATURE OF COUNSELING:

1.EXCHANGE OF IDEAS BETWEEN TWO PERSONS. 2.CONCERN WITH BOTH PERSONAL & WORK PROBLEM. 3.MAY BE DONE BY PROFESSIONAL & NON PROFESSIONAL.

FUNCTIONS OF COUNSELING:

1.ADVICE.

2.RE ASSURANCE.

3.COMMUNICATION.

4.RELEASE OF EMOTIONAL TENSION.

5.CLARIFIED TENSION.

6. RE ORIENTATION.

PHILOSPHY:

1. TO EMPOWER INDIVIDUAL. 2. TO BUILD TEAM. 3. TO SPREAD TO EMPOWER THE ORGANISATION.

4. TO EXPRESS ORGANISATION CONCERN. 5. TO SPREAD COMPETENCE.

RESULTS: 1. A CARING ORGANISATION.

2. EMPLOYEE WITH HIGH MORAL. 3. AN EMPOWERED WORK FORCE. 4. INSPIRED & PASSIONATE INDIVIDUALS.

5. ENTIRE WORKFORCE WORKING AS A TEAM. 6. A WIDESPREAD COMPETENCE.

7. AN EMPOWERED ORGANISATION.
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ADVANTAGES OR SCOPE :

1. IT IS A BETTER FORM OF CARING. LISTENING THE FRUSTATION OF EMPLOYEE MAKES MANAGER TO EXPRESS EMPATHY & SYMPATHY. GIVING SOUND ADVICE EMITS POSITIVE VIBRATIONS & GIVE OUT SPARKSWISDOM. 2.IT EMPOWERS THE SOUL & INSPIRES THE HEART. WHAT IS MOTIVATED AND INSPIRED IS NOT ONLY THE PHYSICALASPECT BUT ALSO THE HEAR AND SPIRIT OF A PERSON. IT BRINGBACKS A SAGGING SELF ESTEEM ie A SELF ESTEEMTHAT SUFFEREDA SERIES OF PRESSURES NEED SOME FORM OR REVIVAL & REVITALISATION.

3.IT HEALS THE WOUNDS OF PAST HAPPENINGS . IT MINIMISES, IF NOT REMOVES THE BITTERNESS OF REJECTION. WHEN EVER MANAGEMENT REJECTS AN EMPLOYEE HE SUFFERS, COUNSEING ALLEVIATES THE SUFFERING. 4.IT IS A POWERFUL MEANS OF TEAM BUILDING. COUNSELEE & COUNSELOR SPEND TIMETOGETHER AND SHARE INFORMATIONS. IT IS A POWERFUL MEANS TO BUILD STRONG RELATIONSHIP. 5.A POWERFUL MECHANISM TO EMPOWER THE ORGANISATION.
ONCE PAINS OF EMPLOYEES ARE HEALED AND CURED PEOPLE CAN UNLEASHE POSITIVE ENERGIES AND THAT CAN CREATE STRONG VALUES TO THE ORGANISATION.

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STEPS IN COUNSELIMG:

1.LISTEN, OBSERVE & ANALYSE.

2.EMPATHISE.

3.IDENTIFY THE PROBLEMS & ISSUES.

4.GENERATE THE ALTERNATIVE.

5.ASSES EACH ALTERNATIVE.

6.LET THE PERSON CHOOSE HIS ALTERNATIVE.

7.ASSIST THE PERSON IN IMPLEMENTING

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TIPS.
1. PREPARE IN ADVANCE FOR COUNSELING SESSION. 2. CONDUCT THE SESSION IN PRIVACY.

3. DO NOT ALLOW OUTSIDE INTERUPTION 4. FOCUS YOUR ATTENTION ON EMPLOYEE BEHAVIOUR AND PERFORMANCE INDICATOR THAT LED TO THIS COUNSELING SESSION.

5.DISCUSS ONLY THESE BEHAVIOURS AND INDICATORS AND NOT THE EMPLOYEES CHARACTER, MORALITY ORPERSONALITY.
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6.BE DIRECT & HONEST.

AFTER WELCOMING THE EMPLOYEE GO DIRECTLY TO THE REASON OF YOUR MEETING.

7.BE OBJECTIVE WITHOUT SHOWING EMOTIONS.

EVEN THOUGH SOME EMPLOYEES MAY BE HOSTILE,REMAIN CALM,SPEAKING IN A MEASURED WAY.

8. KEEP AN OPEN MIND. LOOK FOR A SOLUTION OR SET OF SOLUTIONS.

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9. ALLOW THE EMPLOYEE TO TALK AND YOU SHOULD BE A LISTNER ONLY.

10.NEVER CHARACTERIZE THE COUNSELING SESSION AS DISCIPLINE.

11.DO NOT SPEAK IN DEROGATORY MANNER WITH THE EMPLOYEE.

12.BE SURE TO THANK THE EMPLOYEE AND EXPRESS THAT YOU ARE ALWAYS AVAILABLEFOR FURTHER DISCUSSION AND HELP.

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QUALITIES OF COUNSELLOR: 1.INTRESTED IN HELPING PEOPLE. 2.FEELING OF COOPERATION. 3.HUMBLE. 4.FORESIGHTEDNESS. 5.PERSONALITY. 6.FLEXIBLITY 7.LEADERSHIP 8.EDUCATIONAL BACKGROUND. 9.SINCERITY. 10.AGE 11,EMPATHY. 12.INTEGRITY. 13.ACCEPTENCE. 14.RESPECT.

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