cofreth (M) SDN BHD

FRF STATUS REPORT

QSHE FSR - 13
Site: Current Month

Month:
Previous Month (Aging > 30 Days (1 Month) Months:

INTERNAL FAULT REPORT (IFR)

Total FRF Issued Uncompleted FRF No. 10 Distribution of FRF AC EL FF PLB CIVIL OTHS Reason of uncompleted Date Comp. Uncompleted FRF No. Reason of Uncompleted Date Comp.

Total

CUSTOMER FAULT REPORT (CFR)

Total FRF Issued Uncompleted FRF No. Distribution of FRF AC EL FF PLB CIVIL OTHS Reason of uncompleted Date Comp. Uncompleted FRF No. Reason of uncompleted Date Comp.

Total Customers' Feedback (QTY)

Response Time : Repair Time : Quality of info : Quality of overall services: YES ________ YES ________ YES ________ YES ________ NO ________ NO ________ NO ________ NO ________ Response Time : Repair Time : Quality of info : Quality of overall services: YES ________ YES ________ YES ________ YES ________ NO ________ NO ________ NO ________ NO ________

CUSTOMER COMPLAINT (CC)

Total FRF Issued Uncompleted FRF No. Distribution of FRF AC EL FF OTHS Total Customers' Feedback (QTY)
Response Time : Repair Time : Quality of info : Quality of overall services: YES ________ YES ________ YES ________ YES ________ NO ________ NO ________ NO ________ NO ________ Response Time : Repair Time : Quality of info : Quality of overall services: YES ________ YES ________ YES ________ YES ________ NO ________ NO ________ NO ________ NO ________

Reason of uncompleted

Date Comp.

Uncompleted FRF No.

Reason of uncompleted

Date Comp.

SPECIAL REQUEST (SR)

Total FRF Issued Uncompleted FRF No. Reason of uncompleted Date Comp. Uncompleted FRF No. Reason of uncompleted Date Comp.

Total

INTERNAL COMPLAINT (IC)

Total FRF Issued Uncompleted FRF No. Reason of uncompleted Date Comp. Uncompleted FRF No. Reason of uncompleted Date Comp.

Total Submitted by (Name / Signature): * FRF should not be allowed aging > 30 days Report to be submitted to QSHE Dept every 7th of each month

Date:
Revision: 4 Effective Date: 1.7.11