Highlits of presentation

Background of service sectors Introduction Charectristics of services organization Professional service organization Financial service organization Health care organization Non-profit organization Conclusion of presentation

Bakground of service sector

Currently Service sector contributing to GDP with 53.8% 50 years back the contribution of service sector was just 15% to indian GDP

Service sector employment had grown to more than twice that of manufacturing.

Service, service organization & characteristics

Service as an art or performance that one party can offer to another that is essentially intengible and does not resulting in ownership of anything. Services organizations are education, medical sector,banking sector,accounting or financing sector, telicom & IT sector etc.. Services are vertual; we can just feel or experiance the services.

Characteristics of service organizations

Absence of inventry Buffer Difficulty in controlling Quality

Labur intensive
Multi unit organizations

Professional service organizations

Professional service organizations are;

R&D organizations Law firms

Accounting firms
Health care organizations Consulting firms Advertising agencies and etc..

Characteristics

Goals Professionals Output & input measurment Small size marketing