COMPUTER SUPPORT

EATON REGIONAL EDUCATION SERVICE AGENCY CAREER PREPARATION CENTER

This course provides an introduction to computers, their role in managing business information systems, their influence on society, and their use in personal productivity. Students will also gain skills to diagnose and correct problems that computer users encounter. The student receives practical hands-on experience in installing, maintaining, and troubleshooting computer hardware and software while developing their communication skills and professionalism. This course includes the two current CompTIA A+ certification exams that are required to receive CompTIA A+ certification. In addition the student in this course learns the fundamentals of Local Area Networks (LANs) and related topics, including Wide Area Networking (WAN). Communication standards such as OSI 7 layer model are introduced. If college level work is attained, student may earn up to 12 LCC credits.
Program Location: LCC West Campus Session Offered: AM/PM Average Lecture Days/Week: 2-3 days Average Lab Days/Week: 2-3 days Homework: Weekly Required reading: College level textbooks 25+ pages/week LCC Credits Available: 12 (If college level work is attained) ACCUPLACER to receive LCC Credit: Reading: 5 Writing: 4 Math: 3

Student learning outcomes include but are not limited to:

Identify the parts of a PC Install, replace, and upgrade common PC hardware components Define and explain the functions and interactions of all PC subsystems Tear down and rebuild a complete PC Install and troubleshoot PC peripherals such as printers and modems Install several common Operating Systems and use common tools for desktop system administration and problem diagnosis Identify safety and security issues Practice effective oral and written communication skills demonstrating clarity of thought and expression, including neatness, spelling, grammar and punctuation Distinguish between wide area and local area networks, and describe characteristics of each. Describe common network components and how they connect to and communicate with each other. Describe the various ways data is represented and organized into packets or frames for transmission from one location to another. Discuss issues related to securing networks. Describe uses of networks in business. Explain the interrelationship between computer hardware and software development and society in an information age. Describe the various classes of computers, the hardware which they utilize, and types of applications for which they are developed. Describe computer programming languages, software concepts, and computer applications.

Eaton RESA does not discriminate on the basis of race, color, national origin, sex, age, or disability in its programs and activities. Civil Rights Coordinators are located at 1790 E. Packard Hwy, Charlotte Michigan to handle inquiries regarding the nondiscrimination polic ies. Telephone (517) 543-5500.

HIGH SCHOOL/COLLEGE CREDIT

The primary focus of the Eaton RESA Career Preparation Center is to enhance a students high school curriculum by providing an opportunity to learn a technical trade and/or to obtain a head start on a post-secondary education.

EATON REGIONAL EDUCATION SERVICE AGENCY CAREER PREPARATION CENTER

All students completing an Eaton RESA Career Center program at Lansing Community College have the opportunity to earn either direct or articulated college credit while completing their high school program if specific criteria are met. LCC credit is awarded to a student who: a) completes the high school career and technical education course with the minimum grade point average; b) meets the performance objectives for a specific Lansing Community College course; and, c) passes the college course final examinations, if one is required. These credits are shown as numerical grades on the stu dents LCC transcript. Transcripts may be requested through Lansing Community College Enrollment Services Department by August following course completion. The courses listed below show the possible LCC college credits that may be available to high school students taking an ERESA Career Preparation Program.

COMPUTER SUPPORT
CITF 110 Introduction to Computer Information Systems 3 LCC Credits This course provides an introduction to computers, their role in managing business information systems, their influence on society, and their use in personal productivity. It includes a handson introduction to three major microcomputer tools: word processors, spreadsheets, and database management systems

CITN 120 Introduction to Networking 3 LCC Credits The student in this course learns the fundamentals of Local Area Networks (LANs) and related topics, including Wide Area Networking (WAN). Communication standards such as OSI 7 layer model are introduced. Business telecommunications technologies will be introduced.

CITS 125 Computer Support: A+ Cert Prep 6 LCC Credits This course provides students with the skills to diagnose and correct problems that computer users encounter. The student receives practical hands-on experience in installing, maintaining, and troubleshooting computer hardware and software while developing their communication skills and professionalism. This course includes the CompTIA A+ Essentials and A+ Practical Application certification exams that are required to receive CompTIA A+ certification.