7 Cs Of Communication

Completeness
The

Message has to be complete The receiver expects a clear response Try to answer the five Ws

Who What When Where Why

Conciseness
Convey

the message in fewer words

Avoid Wordy Expressions Include only relevant material Avoid Un-Necessary Repetition

Consideration
Focus

on the receiver

You instead of I We instead of I

What Do

has been done so far

not focus on what has NOT been done

CONCRETENESS
Specific

instead of generalize

Focus

on Facts and Figures

Clarity
Simpler

is better is to be understood not to

Message

confuse

Courtesy
Saying

pleasant words in your communication you and Please can make a difference is key

Thank

Rephrasing

Correctness
Correct Formal Facts

Grammar for correct occasions

or informal?

and Figures: Double Check

End