Bahagian B

1. Following is information about a company of tourism in Perak.

Cahaya Mata Resort is the place a private tour in Lumut, Perak. For making it
easier for customers to order, the resort owner has provided a toll-free line.
The resort only depends entirely on phone service as telecommunication tools
to deal with their business.

a) What is the meaning of toll-free line?

(5 mark)

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b) The manager of the resort find undue reliance on telephone lines only less effective,
especially for getting orders from overseas tourists. Suggest ways to help Cahaya
Mata Resort to develop their businesses.

(10 mark)

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2. Diagram below relating to postal services.

Postal service

i.

Counter service

Others service

Based on the above diagram, what is X and explain services of X.

(9 mark)

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ii.

Explain the role of communication in trading.

(6 mark)

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3. a) Based on the case below, identify appropriate services provided by Pos Malaysia
Berhad and give reasons.
i.

Syarikat Televisyen Nusantara held a logo design competition and received

many entries from participants.

(5 mark)

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ii.

Islamic Bank Berhad has ordered Pos Malaysia Berhad print and send monthly
statements to each customer.

(5 mark)

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b) What is meant by 'Poste Resante'?

(5 mark)

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4. a) Describe the function of franking machines.

(7 mark)

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b) Mr Chua is a food importer from abroad and often use telecommunications as a tool to
connect with overseas suppliers. Explain the use of the following telecommunication
services to Mr Chua.
i.

Telephone

(4 mark)

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ii.

Telefaks

(4 mark)

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5. a) Explain factors that determine the selection of the type of communication by

entrepreneurs.

(6 mark)

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b) Explain the purpose of the courier service.

(6 mark)

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c) Give examples of courier companies in Malaysia.

(3 mark)

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