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How to update Email address in Kubra?

You need this process only and ONLY when a customer is already on Electronic Billing (Paperless) and they tell you that there email address in Overlay needs to be updated. You would update and save the email address in Overlay, then you go to Kubra and update it there as well AGAIN, ONLY and ONLY if they are already on Paperless (ELECTRONIC BILLING) PLEASE DO NOT UPDATE AN EMAIL IN KUBRA TRAINING. DURING THE MOCK CALLS, YOU FOLLOW THESE STEPS, BUT NEVER CLICK ON UPDATE BUTTON AT THE END.

1- Access Kubra training, and then click on Subscriber Manager.

2- Enter the search criteria, in this example we have used the Account Number (00 + Cust Code + Prem Code) then click Search. From the search results, click on User_ID.

3- Click on Profile.

4- Enter the new email address, and Click Update button (PLEASE DONT CLICK UPDATE IN TRAINING OR DURING MOCK CALLS)

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