ST.

XAVIERS CATHOLIC COLLEGE OF ENGINEERING

CHUNKANKADAI
QUESTION BANK
TOTAL QUALITY MANAGEMENT (MG1401)
PART A
UNITI
1. Define quality?
2. Define quality planning?
3. What do you mean y the te!m "#o$t of quality%?
&. Why $hould p!e'ention #o$t ta(e p!e#eden#e o'e! the othe! th!ee #o$t #atego!ie$?
). Define *+,. Why *+, philo$ophy i$ $o impo!tant on today%$ $#ena!io?
-. ./plain the #ha!a#te!i$ti#$ of *+, de!i'ed f!om it$ definition$?
0. De$#!ie the $i/ a$i# #on#ept$ of *+,?
1. ./plain the pilla!$ of *+,?
2. 3!ief the hi$to!y of e'olution of *+,?
14. 5i$t the 'a!iou$ $tumling lo#($ 6hile implementing a *+, p!og!amme?
11. Define leade!$hip?
12. What i$ the !oll of $enio! management?
13. W!ite enginee!ing !ief aout the follo6ing te!m$7 819 +uality $tatement 829
:i$ion $tatement 839 ,i$$ion $tatement and 8&9 +uality poli#y $tatement
1&. W!ite $ho!t note$ on leade!$hip !ole$?
1). What a!e the element$ of *+,?
UNITII
1. Who a!e #u$tome!$? ./plain the !ole$ of diffe!ent type$ of #u$tome!$ in a *+,
effo!t?
2. I$ #u$tome! #omplaint ne#e$$a!y fo! an o!gani;ation? If ye$< 5i$t the 'a!iou$ tool$
u$ed fo! #olle#ting #u$tome!$ #omplaint$?
3. De$#!ie !iefly He!/e!g%$ moti'ato!$ and di$$ati$fie!$?
&. What a!e team$? ./plain the diffe!en#e type$ of team$?
). ./plain the 'a!iou$ $tage$ of team de'elopment?
-. What i$ !e#ognition in an o!gani;ation?
0. 5i$t #ommon a!!ie!$ to team p!og!e$$?
1. ./plain the #u$tome!=$upplie! #hain model$?
2. What i$ !e6a!d in an o!gani;ation?
14. Ho6 do !e#ognition and !e6a!d affe#t employee de'elopment?
11. ./plain the pha$e$ of >D?A #y#le 6ith $uitale illu$t!ation$?
12. What i$ )?? ./plain all the element$ of )? p!in#iple in detail?
13. 5i$t out @u!an%$ ten $tep$ to quality imp!o'ement$?
1&. 5i$t the I$hi(a6a%$ ten p!in#iple$ fo! #u$tome! A $upplie! !elation$?
1). W!ite $ho!t note$ on "!elation$hip de'elopment%?
UNITIII
1. What i$ hi$tog!am? When do you u$e it?
2. When do you u$e the #he#( $heet$?
3. ?tate the >a!eto p!in#iple?
&. When do you u$e the $#atte! diag!am?
). Di$tingui$h et6een7= 8i9 A hi$tog!am and a f!equen#y polygon 8ii9 A hi$tog!am
and a a! diag!am 8iii9 A f!equen#y polygon and a f!equen#y #u!'e 8i'9 A
f!equen#y #u!'e and an Bgi'e
-. W!ite $ho!t note$ on7= 8a9 Hi$tog!am 89 C!equen#y polygon and C!equen#y #u!'e
and 8#9 Bgi'e
0. What do you unde!$tand y di$pe!$ion? Ho6 i$ it mea$u!ed? What a!e diffe!ent
mea$u!e$ of di$pe!$ion?
1. ?(et#h g!aphi#ally D< 2D and 3D limit$ on a no!mal #u!'e and e/plain thei!
$ignifi#an#e?
2. ./plain the limitation$ of 'a!iou$ g!aphi#al !ep!e$entation$ of a f!equen#y
di$t!iution?
14. What do you mean y "#ent!al tenden#y%? De$#!ie th!ee mea$u!e$ of #ent!al
tenden#y?
11. Define p!o#e$$ #apaility. Ho6 6ill you dete!mine it?
12. ?ho6 ho6 a$$ignale #au$e$ of 'a!iation a!e identified on E and F #ha!t?
13. Cont!a$t a p=#ha!t and a #=#ha!t?
1&. 3!iefly e/plain the #on#ept of $i/ $igma p!in#iple?
1). 5i$t out the ne6 $e'en management tool$?
UNITIV
1. What a!e the diffe!ent type$ of en#hma!(ing in !elation to oGe#t eing
en#hma!(ed?
2. W!ite $ho!t note$ on follo6ing7= 8i9 >!odu#t en#hma!(ing :$ p!o#e$$
en#hma!(ing 8ii9 Inte!nal en#hma!(ing :$ Competiti'e en#hma!(ing
3. Define en#hma!(ing?
&. What i$ en#hma!(ing?
). What a!e the oGe#ti'e$ of en#hma!(ing?
-. What a!e *agu#hi method$?
0. Define quality in te!m of *agu#hi%$ 6o!d$?
1. Cont!a$t *agu#hi%$ app!oa#h and t!aditional app!oa#h of quality lo$$ #o$t?
2. 3!iefly e/plain the *agu#hi%$ quality lo$$ fun#tion 6ith and illu$t!ation?
14. What i$ *>,?
11. De$#!ie in detail the #on#ept of *+,?
12. 5i$t the 'a!iou$ enefit$ of implementing *+,?
13. ./plain the diffe!ent type$ of maintenan#e te#hnique$?
1&. In 6hat 6ay *>, diffe!$ f!om the fou! maintenan#e te#hnique$?
1). What a!e the $i/ ig lo$$e$ that a!e to e eliminated y *>,?
UNITV
1. What i$ I?I?
2. Why I?B 2444 and othe! quality $y$tem$ a!e !equi!ed?
3. De$#!ie the I?B2444 $e!ie$ of quality $y$tem $tanda!d$?
&. Diffe!entiate I?B2444 and I?B1&444 $e!ie$ of $tanda!d$?
). De$#!ie the t6enty element$ of I?B2444 $tanda!d$?
-. W!ite do6n the $tep y $tep p!o#edu!e of a#hie'ing the I?B2444 !egi$t!ation?
0. What i$ do#umentation?
1. What a!e the do#ument$ !equi!e to implement I?B2444 $y$tem in #ompanie$?
2. What i$ meant y quality auditing?
14. What a!e the oGe#ti'e$ of quality audit?
11. ./plain the fou! $tage$ of quality auditing?
12. W!ite $ho!t note$ on the $t!u#tu!e of +?2444?
13. 3!iefly e/plain the pu!po$e of and I?B1&444 quality $y$tem?
1&. Highlight 'a!iou$ element$ of I?B1&444 $tanda!d$?
1). What i$ meant y en'i!onmental poli#y?
PARTB
UNITI
1. 5i$t out the Deming%$ fou!teen point$ on !oute to quality?
2. ./plain the #ha!a#te!i$ti#$ of *+, deli'e!ed f!om it$ definition$?
3. W!ite enginee!ing !ief aout the follo6ing te!m$7= 8i9 +uality $tatement$ 8ii9
:i$ion $tatement$ 8iii9 ,i$$ion $tatement 8i'9 +uality poli#y $tatement
&. ./plain the fun#tion$ of quality #oun#il?
). What a!e the #ha!a#te!i$ti#$ of $u##e$$ful quality leade!$?
-. ./plain the p!in#iple$ of *+,?
0. Define leade!$hip? And e/plain ho6 it i$ to e adopted in the #ompany?
1. W!ite $ho!t note$ on leade!$hip !ole$?
UNITII
1. What i$ pe!fo!man#e mea$u!e$ p!e$entation? ./plain the #ommonly u$ed
te#hnique$ fo! p!e$enting pe!fo!man#e mea$u!e$?
2. .nume!ate the $t!ategy u$ed in pe!fo!man#e mea$u!e$?
3. What i$ $upplie! !ating? ./plain ho6 6ill you $ele#t A !ate a $upplie!?
&. 3!iefly e/plain the 'a!iou$ a$pe#t$ of Kai;en?
). Diffe!entiate Kai;en and Kai!yo?
-. 5i$t #ommon a!!ie!$ to team p!og!e$$?
0. What i$ pe!fo!man#e app!ai$al? ./plain the pu!po$e$ of it?
1. What i$ moti'ation? ./plain the ,a$lo6%$ hie!a!#hy of need$?
UNITIII
1. In 6hat 6ay< mat!i/ data analy$i$ diag!am diffe!$ f!om all othe! management
tool$?
2. ./plain the $ignifi#an#e of ">!o#e$$ De#i$ion >!og!amme Cha!t% 8>D>C9 u$ing a
$imple illu$t!ation?
3. De$#!ie in detail$ the $tep$ A pha$e$ of a#hie'ing the $i/ $igma $tate?
&. A la!ge nume! of $ample$ of 244 item$ ea#h ta(en f!om a p!o#e$$ that ha$ a
pe!#entage non=#onfo!ming of 14H. 8a9 What i$ the e/pe#ted a'e!age nume! of
non=#onfo!ming unit$ pe! $ample? 89 Cind the 3 #ont!ol limit$ fo! an np #ha!t to
#ont!ol thi$ p!o#e$$?
). Cont!ol$ #ha!t$ fo! E and a!e maintained on the !e$i$tan#e in ohm$ of a #e!tain
!heo$tat #oil a$ed on a $ug!oup $i;e of fi'e. Afte! 34 $ug!oup$< E I )1<32)
and I 13)-. 8a9 Dete!mine the #ente!line$ and 3 #ont!ol limit$ fo! thi$
p!o#e$$ 89 .$timate the 'alue of a$$uming that the p!o#e$$ i$ ope!ating in
$tati$ti#al #ont!ol.
-. Diffe!entiate et6een the #han#e #au$e$ and a$$ignale #au$e$ of 'a!iation$
gi'ing $uitale e/ample$?
UNITIV
1. ?(et#h the gene!al de$ign A p!o#e$$ C,.A fo!m?
2. W!ite an enginee!ing !ief on "te!ote#hnology%?
3. W!ite the $tep y $tep p!o#edu!e to de'elop a *>, p!og!amme in an
o!gani;ation?
&. A #e!tain pa!t dimen$ion on a po6e! ga!den tool i$ $pe#ified a$ 32.2) J 8o!9 K
4.2)mm. Company !epai! !e#o!d$ indi#ate that if the J 8o!9 K 4.2)mm tole!an#e i$
e/#eeded< the!e i$ a 0)H #han#e that the p!odu#t 6ill e !etu!ned fo! !epla#ement.
*he #o$t a$$o#iated 6ith !epla#ing the p!odu#t i$ e$timated to e F$.12<)44.
Dete!mine the #on$tant "(% in the *agu#hi lo$$ fun#tion fo! the$e data. Al$o 6!ite
the +5C.
). Highlight enefit$ of +CD?
-. Cla$$ify en#hma!(ing a$ed on the natu!e of fi!m again$t 6hi#h en#hma!(ing
#ould e done?
0. 5i$t the enefit$ and fitfall$ of en#hma!(ing?
1. W!ite the $tep y $tep p!o#edu!e of implementing a en#hma!(ing p!o#e$$ in an
o!gani;ation?
UNITV
1. 5i$t the enefit$ that #ould e !eali;ed y implementing an I?B1&444 quality
$y$tem?
2. Define the follo6ing te!m$7= 8a9 .n'i!onment 89 .n'i!onmental a$pe#t
8#9 .n'i!onmental impa#t 8d9 .n'i!onmental oGe#ti'e
3. Highlight 'a!iou$ element$ of I?B1&444 $tanda!d?
&. W!ite $ho!t note$ on the $t!u#tu!e of +?2444?
). What i$ +?2444? What a!e the oGe#ti'e$ of +?2444?
-. ./plain the fou! $tage$ of quality auditing?
0. What i$ meant y quality auditing? What a!e the oGe#ti'e$ of quality audit$?
1. What i$ do#umentation? I$ it ne#e$$ity fo! #ompanie$? If ye$< 6hy?