VI DHU SHEKHAR JHA

HI MANSHU JOSHI
Relevance of Total Quality Management
(TQM) or Business Excellence Strategy
Implementation for Enterprise Resource
Planning (ERP)


Table of Contents
TQM concept and definition
ERP and its importance
Critical success factors
Relevance of TQM with ERP
Case study:
Sundaram Clayton Limited (SCL)
Total Quality Management
A continuous work processes, starting with
customer requirements and ending with
customers satisfaction .
fitness for use.
TQM activities must be guided by four principles
Work process Variability
Analysis
Continuous
improvement
Enterprise Resource Planning
Business solution aimed at building strong
organizational capabilities.
Transforma
tional
change
Improved
performance
Better
Decision
making
Competitive
advantage
Increased
revenues
Successful ERP
implementation
Critical Success factors(CSF)
1. Top Management Commitment/Leadership
2. Effective Teamwork
3. Effective Communication and Dissemination
4. Training and Education
5. Stakeholder Involvement and Empowerment
6. Identification of Resources, Structure and time-
frame for Implementation
7. Measurement and Statistical Analysis
8. Change Management
Relationship of TQM with ERP
For successful ERP implementation, it is necessary
to integrate TQM, as both emphasize on:
Organizational change.
Customer focus.
Team work.
Continuous improvement.

Which results in an Integrated Quality Loop


Sundaram Clayton Limited(SCL)
Largest automotive component manufacturing
and distributing group in India.
Won the Deming Prize in 1998 for its quality
initiatives.
Successfully implemented ERP
system by applying TQM
philosophy as part of their
corporate strategy.
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