Thomas M.

Rabel
trabel@unm.edu
(505)-459-7141
Current Address:
10924 Tomatillo Ln SE
Albuquerque, New Mexico 87123

Career Objectives:
Seeking management position with a growing organizations IT division to contribute experiences,
skills and leadership to both enhance and maintain its culture.

Career Summary:
Ive had the opportunity to be employed within the MIS division of two great organizations, Sun
Healthcare and Genesis healthcare. For nearly 6 years it was my goal and privilege to offer the best of
my professional and technical skills to ensure both organizations maintained and improved the quality
they promised their clients and customers.

Education:
Aug 2001 May 2008 Integrated Studies, Central New Mexico Community College, Albuquerque,
NM
Sep 2013 - May 2016 Bachelor of Business Admin., University of New Mexico, Albuquerque, NM
Major: Management Information Systems
Degree: BBA

Certifications:
Oct 2009 - Oct 2013 CCNA/CCDA, Self Certified in Cisco Networking, Albuquerque, NM

Professional Experience:
Jan 2010 Present Information Sys. Analyst II, Genesis/Sun Healthcare, Albuquerque, NM
Privileged to work as a Senior Analyst in a team that supports and manages
rehabilitation centers across the United States (Approx. 700)
Providing on call support at remote facilities along with planned outages for data
center upgrades/change managements.
Engaged in project organization, coordination and refining procedures by
maintaining frequent communication with the appropriate teams involved.
Entrusted with supporting nearly 10,000 users within HIPAA guidelines, requiring
heavy team collaboration and department relations.

Mar 2008 Jan 2010 Network Engineer, Sun Healthcare/Aquila Tech Group, Albuquerque, NM,
Sole engineer and technical coordinator for all Rehab center circuit orders,
configurations, installations and troubleshooting (Approx.100) as well as 15 high
visibility remote VIP locations.
Developed revised troubleshooting procedural standards and trained multi-tier
support personnel with those procedures.
Established new customer relationships as well as maintained SLAs and PR with
current clients.
Successfully undertook the role of Lead engineer for a large scale project
upgrading the network infrastructure for 600+ remote facilities within a limited
budget and restricted timeline.

July 2005 Mar 2008 Administrative Assistant, NetGain Corporation LLC, Albuquerque, NM
Was given the responsibility of supporting 40+ analysts and 3 team leaders while
under on-call status.
Utilized access to confidential databases in order to organize, modify and
safeguard user information under PII guidelines.
Maintained a Q clearance.

July 2004 July 2005 NNSA Mail Clerk, NetGain Corporation/ATM Services, Albuquerque, NM
Entrusted with confidential communications, parcels, files and reports between
departments as well as other U.S. Government facilities.
Redesigned the mail department structure and operations to log incoming
confidential documents and parcels for tracking and accountability. Since
restructuring, efficiency throughout the department increased substantially and is
still a continuing standard.

Other Work related Experience:
July 2008 - June 2012 Direct Sales, Leadership Team Development, Albuquerque, NM
Developed independent marketing and sales experience.
Trained in leadership and quality work ethics through mentorship.

Skills:
Team focused with 6 years experience in MIS/IT support.
Carry high regard for customer service for almost 10 years, placing high value on teamwork and a
continuing strive for improvement.
Experience in training higher level technical support techniques to first, second, and third tier
support specialists.
Managing large scale Enterprise projects with up to 600+ facilities nation wide, meeting deadlines
and modifying procedures to control cost.
Contributing enhanced documentation, SLAs and operational procedures for configurations and
installations as well as managing/tracking customer activities.
Comfortable and skilled at giving speeches and presentations.

Technical Scope:
Cisco routing/switching, APs/controllers, 5550 ASA 8.0/ASDM 6.1. Riverbed WAN optimization
appliances and CMC. Multi-level PC/network/service provider troubleshooting. T1/DSL/Cable ISP
appliances, Windows XP/7/8, Cisco IOS, Linux, Microsoft Office 2000,2003,2010

Awards, Achievements, and Activities
Awarded Certificate of Outstanding Performance by Sun Healthcares VP of MIS.
Created improved troubleshooting procedures for 2nd and 3rd level support.
Former Toastmaster International Member


References:
Available upon request.