TELEKOMMALAYSIABERHAD

1.Background
2.OverviewofIPTVService
3.OverviewofIPTVPlatform
4.OverviewofUnicast&MulticastTraffic
5.OverviewofIPTVEnd2EndNetwork
6.CommonIPTVSTB&EPGErrorCodes
7.IPTVtroubleshooting&Monitoringsystem
PRESENTATIONAGENDA
IPTV (Internet Protocol Television) is a system where a digital
television services is delivered using the Internet protocol over a network
4
WHATISIPTV?
IPTV services may be classified into three main groups:
live television, with or without interactivity related to the current TV show;
time-shifted television: catch-up TV (replays a TV show that was broadcast hours
or days ago), start-over TV (replays the current TV show from its beginning);
video on demand (VOD): browse a catalog of videos, not related to TV
programming.
IPTV service was launched on 24/3/2010 which is part of UniFi triple play.
2.1TYPICALCONSUMERUNIFISETUP
TM STB MAC Address =00-07-63-XX-XX-XX
1 Power
indicator
When the EC2108E STB is working, the indicator is in green.When the EC2108E STB
is standby, the indicator is in red.
2 Link indicator When the EC2108E STB is properly connected to a network cable, the indicator is
on.When the EC2108E STB is disconnected from a network cable, the indicator is off.
3 IR indicator When the EC2108E STB is receiving signals from the remote control, the indicator
blinks.
4 LED Monitor The working status of the EC2108E STB is displayed on the LED monitor.
2.2AppearanceoftheEC2108ESTB
Uncovered front panel of the EC2108E STB
5 MENU You can press the key to access the main menu.
6 LEFT/RIGHT You can press the keys to adjust volume, or move the cursor leftward or
rightward on the EPG.
6 UP/DOWN You can press the keys to switch between channels, or move the cursor
upward or downward on the EPG.
7 OK You can press the key to confirm an operation.
2.2AppearanceoftheEC2108ESTB(cont)
1 RJ 45 It is the 10/100 Mbit/s Base-T Ethernet port. It is connected to a service
providers Ethernet port on the wall or on an ADSL modem.
2 Y, Pb, and Pr They are connected to the Y, Pb, and Pr input ports of a TV set.
3 CVBS It is connected to the composite video input port of a TV set.
Audio (R) It is the port for the output of the right-channel analog audio.
Audio (L) It is the port for the output of the left-channel analog audio.
4 S-VIDEO It is connected to the S-Video input port of a TV set.
2.2AppearanceoftheEC2108ESTB(cont)
5 S/PDIF It is an optical S/PDIF output port.
6 HDMI It is an HDMI output port.
7 USB It is a USB2.0 port. Special functions can be added through the USB 2.0 port
to meet operation requirements.
8 It is the power input port (12 V and 2 A DC).
9 ON/OFF It is the power switch. It is used to turn on or turn off the power.
10 It is a USB 2.0 host port.
2.2AppearanceoftheEC2108ESTB(cont)
Name Function
1 Power
(Blue button)
Shifts a TV set between a working
state and the standby state.
2 Scan Studies the functions of the remote
control of a TV set.
3 TV/AV Shifts the video output of a TV set.
4 VOL-/VOL+ Adjusts the volume of a TV set.
5 Power
(Red button)
Shifts the EC2108E STB between the
working state and the standby state.
6 Live TV Shortcut to the live TV function.
7 I-mode Shortcut to the interactive function.
8 VOD Displays the EPG page of VOD
programs.
9 Menu Shortcut to the menu homepage.
10 Info Displays the information about the
current program.
2.3RemoteControl
Name Function
11 Exit Exits the current page.
12 Guide Shortcut to EPG.
13 I-II (Audio)
Switches between audio channels or audio
tracks.
14 (Sub) Provides subtitles for programs.
15/16
CH+/CH-
Switches between channels.
Moves the cursor upward or downward on
the EPG.
17/18
VOL-/VOL+
Adjusts the volume.
Moves the cursor leftward or rightward on
the EPG.
19 OK Confirms an operation.
20 Mutes or resumes the audio.
21 BACK
Returns to the previous-level menu on the
EPG.
Quits the playback of a VOD program.
Quits the playback of a live TV program.
Returns to the live TV state when a
subscriber is watching a TSTV program.
2.3RemoteControl(cont)
Name Function
22 PgUp/PgDn Goes to the previous or next page.
23 REW
Fast rewinds a VOD program.
Fast rewinds a TVOD or TSTV program.
Switches a live TV program to the time-
shift mode.
24 FFW
Fast forwards a VOD program.
Fast forwards a TVOD program.
Fast forwards a TSTV program.
25 Play/Pause
In VOD mode: Press this button once to
pause a playing VOD program. Press
this button again to resume the program.
In IPTV mode: Press this button once to
switch a playing live TV program to the
time-shift mode. Press this button again
to play the time-shift program. Refer to
the messages displayed on the TV
screen.
2.3RemoteControl(cont)
Name Function
26
Red Starts or stops PIP.
Green Switches between PIP channels.
Yellow Switches to the next PIP channel.
Blue Switches to the previous PIP
channel.
27 Numeric buttons Selects channels or enters digits
and characters.
28 /HELP Shortcut to Help.
29 #/TEXT Switches between character input
methods.
2.3RemoteControl(cont)
2.4HyppTVOFFERING
15
LIVE TV Channels
Free
A. Local channels (12)
Free-to-air
1. TV1
2. TV2
3. TV3
4. NTV7
5. 8TV
6. TV9
7. TV Al-Hijrah
Local
1. Bernama TV
2. Hikmah
Radio
1. Hot FM
2. Fly FM
3. One FM
4. DushhFM
5. Red FM
6. Suria FM
7. 988 FM
8. Capital FM
B. International channels
(7)
DWTV Asia+
Channel News Asia
Australia Network
Euronews
Travel Channel HD
Luxe.TV HD
Bloomberg TV
Video on demand
(VOD)
Pay Per View Latest
Movies
3 types of TVOD
1. Hollywood Latest
2. Malaysian Latest
3. Asian Latest
Video on demand (VOD)
SVOD / SOD / Free VOD
19 channels
1. Malaysian History
2. Play Games
3. Flight Info
4. WaktuSolat
5. TED.com
6. News Headlines
7. Ilham Bicara
8. The Making Of
9. Cinema Movie
Trailers
10. TryMasak
11. Facebook
12. i-Contest
13. You Tube
14. B-Smart TV 1
15. Info Trafik
16. Dictionary.com
17. WeatherForecast
18. Horoscope
Interactive Channels
A. Subscription VOD(SVOD)
Movies
1. Hollywood Package
2. Malaysian Package
Knowledge
1. Knowledge-Nature Package
Kids
1. Dino
2. Animasi
3. Galaxy
Malaysian
1. Series Malaysian Package
2. Series Aksi Package
B. Series On Demand
(SOD)
1. Series-Hollywood Premiere
2. Series-Hollywood
3. Series-Asian
C. Free VOD
1. Knowledge-BBC HD Package
2. Sport Free View
3. News - Fokus Hari Ini
LIVE TV Channels
Premium
Premium channels (36 )
BBC Knowledge
BBC Lifestyle
CBeebies
STAR Chinese Movies 2
STAR Chinese Channel
Channel [V] Taiwan
Fashion TV HD
MUTV
Warner TV
Screen RED
BabyFirst TV
iConcerts HD
UTV Movies
UTV Bindass
J aya Max
Universal Channel HD
SETI
MNC International
FOX Crime HD
tvN HD
Nat Geo Adventure HD
Nat Geo Music
Syfy HD
SS Music
Nick J r.
Al- J azeera
EMAS
MTVN HD
TVB 8
Trace Sports HD
The Capital
France 24
UTV Stars
Outdoor Channel HD (New)
KidsCo (New)
EC Inspirasi (New)
1. New content launched in Dec 2012: [Premium channels] Outdoor Channel HD, KidsCo, and EC Inspirasi.
2. Summary: Channels (66 =20HD +46SD), Interactive (18), radio (8) and VOD (17).
Top5channels
1. TV3
2. TV1
3. 8TV
4. NTV7
5. TV2
2.5HyppTV PromoPackage
NowInternational(Channel155)
NowMango(Channel156)
NowHairun (Channel157)
SCMLegend(Channel131)
tvb8(Channel154)
STARChineseChannel(Channel150)
Channel[V]Taiwan(Channel152)
ScreenRed(Channel180)
SETI(Channel153)
HyppGold (VideoOnDemand)
1..BBCKnowledge(Channel141)
2.BBCLifestyle(Channel140)
3.CBeebies (Channel130)
4.BabyFirst (Channel131)
5.STARChineseMov2(Channel151)
6.STARChineseChl (Channel150)
7.Channel[V]Taiwan(Channel152)
8.FashionTVHD(Channel143)
9.iConcerts HD(Channel146)
10.UTVMovies(Hindi)(Channel191)
11.UTVBindass (Hindi)(Channel192)
12.JayaMax(Tamil(Channel190)
13.tvN HD(Channel181)
14.EMAS(Channel104)
15.SETI(Channel153)
16.NatGeoMusic(Channel147)
17.NatGeoAdventureHD(Channel148)
18.MNCInternationalChl (Channel112)
19.MTVLiveHDChannel149)
20.ScreenRed(Channel180)
21.WarnerTV(Channel162)
22.UniversalChannelHD(Channel163)
23.Syfy HD(Channel165)
24.FoxCrimeHD(Channel164)
25.NickJr.(Channel132)
26.MUTV(Channel170)
27.Al Jazeera (Channel126)
28.TraceSportsHD(Channel171)
29.TVB8(Channel154)
30.TheCapital(Channel127)
2.6HyppTV FEATURES&DESCRIPTION
Main Menu Features Descriptions
LiveTV TimeShiftTV(TSTV)
CatchUP
Set ParentalLock
Mosaic
Search
VOD MyBookmark
Rating
Search
Setting Profile Information
ProfileLevel
2.7UNICASTANDMULTICASTOFIPTVSERVICE
List of TSTV Channel = 25 channel
1. Channel News Asia; 2. Bernama TV; 3. Euronews; 4. Fashion TV; 5. Fashion TV HD; 6. Luxe.TV HD; 7. Travel Channel HD; 8. iConcerts HD;
9. UTV Movies; 10. UTV Bindass; 11. Jaya Max; 12. SETI; 13. MNC International; 14. Nat Geo Music; 15. Nat Geo Adventure HD; 16. Nick Jr.; 17. EMAS;
18. Al- Jazeera; 19. tvN HD; 20. SS Music; 21. MTV Live HD; 22. France 24; 23. Outdoor Channel HD; 24. UTV Stars; 25 . EC Inspirasi
List Of Catch Up TV = 24 channel
1. Bernama TV 2. Euronews 3. Fashion TV 4. Fashion TV HD 5. Luxe.TV HD 6. Travel Channel HD 7. iConcert HD 8. UTV Movies 9. UTV Bindass
10 . Jaya Max 11. SETI ( you can only watch up to 3 Days back) 12. MNC International (you can only watch up to 24 hours back)
13 . tvN HD (you can only watch up to 3 Days back) 14. Nick Jr. 15. EMAS 16. Al-Jazeera 17. SS Music 18. MTV Live HD 19. Nat Geo Music (you can
only watch up to 3 Days back) 20 . Nat Geo Adventure HD (you can only watch up to 3 Days back) 21. France 24 22. Outdoor Channel HD (you can only
watch up to 14 Days back) 23. UTV Stars (you can only watch up to 14 Days back) 24. EC Inspirasi (you can only watch up to 14 Days back)
409419users
TotalSubscriber
362480users
CurrentIPTVUser
STBonlineuserMax=171.14K
VODonlineuserMax=1.1K
ConcurrentEPG
OnlineSubscriber
20HD:8.5Mbpsx20=170Mbps
46SD:2.5Mbpsx46=115Mbps
NVOD:2.5Mbpsx6=15Mbps
TotalMulticasttraffic=380Mbps
Channel
2.8IPTVCURRENTINFORMATION(asofDec2012)
2.9AccessingtheConfigurationPage
Usetheremotecontrolof
theSTBtoenter#1397#and
thepassword8288
sequentially,theSTB
Configurationpageappears.
2.9AccessingtheConfigurationPage(Cont)
Mainmenufor
STB
configuration
Tosavethechangedsettings,enterthe
password3008 inthepasswordtextbox,
andthenclickSave.Ifthemessage
"successful!"isdisplayed,itindicatesthat
thechangedsettingshavebeensuccessfully
saved.Ifthemessage"passworderror!"is
displayed,youneedtoenterthecorrect
passwordandtrytosavethechanged
settingsagain.
2.10SavingSettings
TheEC2108E
STBhasthree
network
accessmodes:
StaticIP
DHCP
PPPoE
2.11NetworkConfiguration
UseDHCP
Youneedtoset
Interface,Speedofthe
networkadapterofthe
STB,Thedefaultvalueis
Auto.
2.11NetworkConfiguration(cont)
UsePPPoE:
Username
Password
2.11NetworkConfiguration(cont)
2.12BrowserConfiguration
HomePage:EPGDistributing
Server(EDS)URLaccessed
duringthestartup
authenticationoftheSTB.
Secondaryhomepage:Backup
EDSURLaccessedduringthe
startupauthenticationofthe
STB.
Entry:TheoptionsareEPG,
BTV.
Locale:Retainthedefaultvalue
En(UK).
3.1IPTVARCHITECTUREOVERVIEW
MCR-Media Control Room
Encoder - device, circuit, transducer, software program, algorithm or person that converts information from one format or code to another, for the purposes of standardization, speed,
secrecy, security, or saving space by shrinking size.
VHE CBJ
VHE PUJ
2x10G 2x10G
3.2IPTVPLATFORMOVERVIEW
Siebel
Medicon
NOVA
3.3IPTVDATACENTER
KOMTAR
524'56"N10019'47"E
KELANAJAYA
Ss 6,
47100Petaling Jaya,
Selangor
35'59"N10135'57"E
CYBERJAYA(CENTRAL)
TMITComplex,
3300Lingkaran Usahawan 1
Timur,63000Cyberjaya,
SelangorDarul Ehsan
Malaysia.
255'49"N10139'24"E
EPG
11units
HMS
17units
USM
1unit
LAN
Router/Switches
8units
Storage/Diskarray
4units
EPG
11units
HMS
17units
USM
1unit
LAN
Router/Switches
8units
Storage/Diskarray
4units
EPG
11units
HMS
17units
USM
1unit
LAN
Router/Switches
8units
Storage/Diskarray
4units
BMS
4servers
2databases
1storage
2loadbalancers
VAS
4
svrs
ENCODER
70xencoders
2xmatrixsvr
2xmosaicsvr
1xdataminer
2load
balancers
CA
16servers
1storage
LANInfra
EPG4units
EDS4units
DHCP,NTP,NMS
&OTHERS
SYSTEM
MODULES
HMS6units
USM1unit
CMS
2
svrs
USM - Universal Server Management
HMS HUAWEI Media Server
EPG Electronic Program Guide
3.4MEM MEDIAENTITLEMENTMANAGEMENT
MDN Media Delivery Network
MEM Media Entitlement Management
BMS Business Management System
CMS - Content Management System
MRF Media Relay Function
EPG Electronic Program Guide
TVMS TV Message System
NMS Network Management System
VOD - Video On Demand
VAS Value Added Service
CA - Conditional Access
3.5 MDN- MEDIA DELIVERY NETWORK
3.6CA IPTVCONDITIONALACCESS
3.7BMS BUSINESSMANAGEMENTSYSTEM
3.8CMS CONTENTMANAGEMENTSYSTEM
3.9I2000MONITORINGSYSTEM
3.10BTVSOURCESTREAMFLOW
3.11VODSOURCESTREAMFLOW
4.1UNICASTVSMULTICAST
HighBandwidthrequiredbetweenthe
videosourceandanumberofendusers
Videosourcemakeseparatevideo
streamsforeachrecipient
ReducedBandwidthrequirements
betweenvideosourceandmultipleend
users
Networkdevices(routers)makescopies
ofvideostreamforeveryrecipient
Unicast = one to one
Multicast = one to many
4.2UNICASTING
Unicasting isthetraditionalwaythatpacketsaresentfromasourcetoasingle
destination
Eachuserwhowantstoviewthevideomustmakearequesttothevideosource.
ThesourceneedstoknowthedestinationIPaddressofeachuserandmustcreateIP
packetsaddressedtoeachuser.Asthe#ofviewersincrease,theloadonthenetwork
increases
Eachviewergetsacustomtailoredvideostreamwhichallowsthevideosourcetooffer
specializedfeaturessuchaspause,rewindandfastforwardofvideo.
Unicasting
VOD
Server
4.3 MULTICASTING
MulticastingunlikeUnicasting,putstheburdenofcreatingstreamsforeachuseron
thatnetworkdevices(routers)ratherthanonthevideosource
IPPacketsaregivenspecialIPAddressestoberecognizedbythenetworkasMulticast.
MulticastAddressRange,ClassD:224.0.0.0to239.255.255.255
IPMulticastusesUDP(UserDatagramProtocol)packets
IGMP(InternetGroupManagementProtocol)controlsaccesstoMulticaststreams
UsermustrequesttoJoinandLeaveMulticaststreams(SPTSorMPTS)
TM IPTVmulticastIPrange:239.192.100.xxx
Multicasting
5.1STBStartsProcess
NPE
Juniper
IP Core
HOME Service Access Backbone MSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU Splitter
OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ 45
GPON/Fiber
IPTV Media/Upgrade
IPTV
Signal
IPTV Multicast
IPTV Media
IPTV
Signal
MSE
EPE
IPTV Gateway
DHCP Server
NPE
BRAS
MSE
MSAN
PC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ 45 RJ11
DHCP Relay
Trust Option82
Obtain IP using DHCP
Insert Option 60 Insert Option 82
Allocate IP based on
Option60/82
5.2STBUpgradesSoftwareProcess
NPE
Juniper
IP Core
HOME Service Access Backbone MSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU Splitter
OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ 45
GPON/Fiber
IPTV Media/Upgrade
IPTV
Signal
IPTV Multicast
MSAN
PC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ 45 RJ11
IPTV Media
IPTV
Signal
MSE
EPE
IPTV Gateway
Request the current version from upgrade-server
Compare the upgrade servers version with STBs current version
If need ,download the software from upgrade-server ,then update
and finally reboot
response the requesting from
STB about the newer version
If need ,deliver the software to STB
by newer version
DHCP Server
NE80E
ME60
MSE
5.3STBBrowsesEPGProcess
NPE
Juniper
IP Core
HOME Service Access Backbone Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU Splitter
OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ 45
GPON/Fiber
IPTV Media/Upgrade
IPTV
Signal
IPTV Multicast
MSAN
PC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ 45 RJ11
IPTV Media
IPTV
Signal
MSE
EPE
IPTV Gateway
Send a request to browse EPG
Response the requested EPG
browsing
DHCP Server
NE80E
ME60
MSE
MSE/BRAS
EPG : Electronic Program Guide
EDS : EPG Distribution System
EDS
5.4STBAccesses&AuthenticatesProcess
NPE
Juniper
IP Core
HOME Service Access Backbone MSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU Splitter
OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ 45
GPON/Fiber
IPTV Media/Upgrade
IPTV
Signal
IPTV Multicast
MSAN
PC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ 45 RJ11
IPTV Media
IPTV
Signal
MSE
EPE
IPTV Gateway
Request authentication from STB to IPTV signal system
Request the EPG info form STB to EPG
Response the requested authentication
from STB
Response the requested the EPG info
form STB
DHCP Server
NE80E
ME60
MSE
EPG
EDS
EPG : Electronic Program Guide
EDS : EPG Distribution System
ACS : Access Control System
ACS
5.5UserPlaysVODProgramProcess
NPE
Juniper
IP Core
HOME Service Access Backbone MSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU Splitter
MSAN/OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ 45
GPON/Fiber
IPTV Media/Upgrade
IPTV
Signal
IPTV Multicast
MSAN/OLT
PC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ 45 RJ11
IPTV Media
IPTV
Signal
MSE
EPE
IPTV Gateway
Request to play VoD program using EPG
Decode the media stream and display
deliver the media stream from HMU to
STB
DHCP Server
NE80E
ME60
MSE
EPG will response the STBs request , then
dispatch the request in IPTV system, select a
HMU to offer service
signal
media
Such as:
VoD BitRate size:2Mb
RRS
RRS : Request Routing Server
5.6UserPlaysLiveTV/NVODProgramProcess
NPE
Juniper
IP Core
HOME Service Access Backbone MSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU Splitter
MSAN/OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ 45
GPON/Fiber
IPTV Media/Upgrade
IPTV
Signal
IPTV Multicast
MSAN/OLT
PC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ 45 RJ11
IPTV Media
IPTV
Signal
MSE
EPE
IPTV Gateway
send multicast stream to the router,
including program stream, EMM
Browse EPG
NE80E
ME60
MSE
EPG will response the STBs request ,
then check the authorization info based on
the user, and return channel info
Send IGMP join for V3 by IGMP Proxy
Refresh group member table
Forward multicast stream based on group
member table
Request to play BTV program using EPG
Send IGMP join for V3
Decode the media stream and display
Refresh group member table
Send PIM join to source hop by hop in PIM-SSM
Forward multicast stream based on group
member table
Transparentize IGMP join for V3
by IGMP-Snooping over VPLS
Refresh group member table
Forward multicast stream based
on group member table
IGMP join
PIM join
Multicast forwarding
IGMP: Internet Group Management Protocol
PIM : Protocol Independent Management
5.7IPTVSystemRecordsTSTVProgramUsingMulticast
Process
NPE
Juniper
IP Core
HOME Service Access Backbone MSE/BRAS Aggregation
BRAS
MSE
Metro-E
PC
SIP Phone
STB
RG ONU Splitter
MSAN/OLT
IPTV Central node
IPTV Edge node
MSE
MSE
FE/RJ 45
GPON/Fiber
IPTV Media/Upgrade
IPTV
Signal
IPTV Multicast
MSAN/OLT
PC
SIP Phone
STB
RG VDSL2 Modem
FE/RJ 45 RJ11
IPTV Media
IPTV
Signal
MSE
EPE
IPTV Gateway
NE80E
ME60
MSE
Send multicast stream to router
IGMP join/leave/query
Multicast forwarding
Send IGMP join to receive multicast
stream for recording TSTV program
Enable IGMP quirer
Refresh group member table
Forward multicast stream based on
group member table
Send PIM join and refresh group
member table in PIM SSM
Forward multicast stream based
multicast routing table
Such as:
program Media_BitRate size:2Mb
PIM join
Send IGMP join to receive multicast
stream for recording TSTV program
5.8UserPlaysInteractiveChannel(Youtube)Process
1
Gbps
1
Gbps
5.9 typical pop site LLD
1 x 10GE 1 x 10GE
MSE01.SKU MSE02.SKU
SymptomCategory Service/scope
blackscreen
hangandfreeze
(displaysatelliteicon)
AllBTV
Some BTV
SomeVoD
Jerkingandpixelization All BTV
Some BTV
HDprogram
Channelchange
Channelleave BTV
Slowchannelzapping BTV
SlowEPGnavigation EPG
IPTV system issue
Error Category Error code
Networkerror 102xxx
STBupgradeerror 103xxx
CAclienterror 105xxx
STB notreceiveBTV 106xxx
EPGerror 108xxx
Systemerror 901xxx
ErrorCategory Errorcode
STBvideosignalerror 104xxx
Userauthenticationerror 201xxx
Product subscriptionerror 203xxx
Productinformationerror 204xxx
SelfServiceerror 205xxx
CAsystemerror 206xxx
Useroperationerror 301xxx
Network or IPTV system issue
Some IPTV faults have error code and symptom,
some ones only have symptom.
IPTV faults can be caused by IPTV system, STB or
network issue.
6.1IPTVErrorcodeandsystemoverview
Page55
STB Error does not just contain STB problem, it is composed by 5 sub-
error code, each means a kind of service . Compared with EPG error code,
STB error code concerns more basic services.
The STB error code is classified by the first 3-digits
number.
ERRORCODE Relative Service Description
102xxx Networkproblem
Usercan notaccesstheIPTVplatform
103xxx Upgradeproblem
UpgradeSTBversionerror
104xxx VODproblem
PlayVODserviceerror
105xxx CAproblem
108xxx Webpageproblem
Webpageaccesserror
6.2STBERRORCODE
DisplayonTV(102004)
6.3SAMPLESTBERRORCODE(102XXX)
InthefurtherversiononlyVODcanappears105004.IfSTBPopupthiserrorcodeVODwill
bepixelization afterplaying2minutes.
Page57
6.4SAMPLESTBerrorcodeDISPLAYONTV105004
EPGErrorCodeandSTBErrorCodearedifferent,Main
concernaboutEPGerrorcodeisregardingEPGoperationand
EPGserverconditionproblem.Forexample:bookmark
lock/unlockusername/password,etc.,Thereforethese
errorsusuallyeasytolocateandsolve.EPGerrorcodescan
becategorizedasEPGserviceoperationandEPGservice
status
Page58
Error Code Category Description
20xxxx EPG service operation
EPG service application
problem
901xxx EPG service status
EPG service status abnormal
problem
6.5EPGERRORCODE(20XXXX&901XXX)
7.1IPTVTroubleshooting&Monitoringtools
CaptureSTBMACaddress
BMS
SQMsystemcollectsandanalyzesthesituationofqualityandgivethereportto
confirmandsolvetheproblem
SystemQualityManagement(SQM)
Alarm/FaultManagementandPerformance
I2000
ToMonitorLiveTVPerformance
iQ/IVMSMonitoring
CSITopologysystem
CSI
STEP1CHECKLOCALNETWORK
STEP2CHECKDHCPSERVER
STEP3PINGGATEWAY
STEP4NTPSERVER
STEP5COMMUNICATIONWITHPLATFORMSERVER
STEP6CHECKMULTICAST
7.2 IPTVONEKEYCHECK
BasicFunctionofOneKeyCheckingTool
OneKey DiagnosticCheckTool
1.Advisetoretightenall
cableandRebootallCPE
Step1
CableTest
Step2
DHCPTest
Step5
CentralSiteTest
Step6
MulticastTest
Withcableornot
1. GetIPaddressornot
2. Addressconflictcheck
Serverincentralsiteis
reachableornot
Step3
GatewayTest
Gatewayisreachableor
not
Receivemulticast
streamornot
1.RebootallCPE
2. ContactTv Ops
@0383180622
Press#2684#
STBInfo
Presentation
MACAddress IPTVAccountNumber VersionNumber Access
Mode IPAddress IPGateway CurrentTime
Step4
NTP Test
NTPserverisreachable
ornot
1.RebootallCPE
2.ContactANOC/HBC
7.3 ONE KEY CHECK DIAGNOSTIC TOOL,
THANK YOU