1

Ministrio da Cultura
Instituto do Patrimnio Histrico e Artstico Nacional
Departamento de Planejamento e Administrao
Coordenao-Geral de Tecnologia da Informao













F|cnc DireIcr ce Iecnc|cgic cc lnfcrmccc

Fcrc c Linic 2010-2011

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F|cnc DireIcr ce Iecnc|cgic cc lnfcrmccc

Fcrc c Linic 2010-2011

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________________________________________________________________
LUlZ FEFN/NDC DE /LMElD/






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5










PeIa nternet
CIIberto CII Quanta 1996


CrIar meu web sIte
Fazer mInha home-page
Com quantos gIgabytes
Se Iaz uma jangada
Um barco que veIeje

Que veIeje nesse InIomar
Que aproveIte a vazante da InIomare [...]
Que Ieve meu e-maII ate CaIcuta
DepoIs de um hot-IInk
Num sIte de HeIsInque
Para abastecer

Eu quero entrar na rede
Promover um debate
]untar vIa nternet
Um grupo de tIetes de ConnectIcut

De ConnectIcut acessar
O cheIe da mIIIcIa de MIIo
Um hacker maIIoso acaba de soItar
Um vIrus pra atacar programas no ]apo

Eu quero entrar na rede pra contactar
Os Iares do NepaI, os bares do Cabo [...]









7
Sumcric



1. Euipe Fe:pcn:cve|................................................................................................................................... 11
2. Hi:Icricc ce Fevi:ce: ................................................................................................................................. 15
3. lnIrccucc.................................................................................................................................................. 17
4. MeIccc|cgic ce E|cLcrccc cc FDIl...................................................................................................... 21

5. /:pecIc: ln:IiIucicnci: e E:IrcIgicc: ..................................................................................................... 27
5.1. E:IruIurc Crgcnizccicnc| e IerriIcric|................................................................................................... 28
5.2. Fc||Iicc: FL|icc:, Frcgrcmc: e /ce: ............................................................................................... 32
5.3. CcnIexIc E:IrcIgicc............................................................................................................................ 35
5.3.1. 1c VeIcr: nece::iccce: e expecIcIivc: in:IiIucicnci: ................................................................... 35
5.3.2. 2c VeIcr: cireIrize: ce Gcvernc ....................................................................................................... 3
5.3.3. 3c VeIcr: me|hcre: prcIicc: cc mercccc ...................................................................................... 3
5.3.4. 4c VeIcr: e:Icgic cIuc| cc crec ce Il cc lFH/N............................................................................ 40
5.4. CLjeIivc: E:IrcIgicc:........................................................................................................................... 40

. FrccuIc: e Servic: ce Il nc lFH/N.......................................................................................................... 43

7. MicrcinfcrmcIicc........................................................................................................................................ 45
7.1. E:Icce: ce IrcLc|hc e CcmpuIcccre: FcrIcIei:............................................................................. 45
7.1.1. SiIuccc /Iuc| ................................................................................................................................... 4
7.1.2. Dicgnc:Iicc........................................................................................................................................ 47
7.1.3. Feccmenccce:............................................................................................................................... 4
7.2. ScfIwcre: Gerci: e E:pec|ficc:............................................................................................................. 50
7.2.1. SiIuccc cIuc|.................................................................................................................................... 50
7.2.2. Dicgnc:Iicc........................................................................................................................................ 51
7.2.3. Feccmenccce:............................................................................................................................... 51
7.3. Servic: ce lmpre::cc e DigiIc|izccc ............................................................................................... 52
7.3.1. SiIuccc /Iuc| ................................................................................................................................... 52
7.3.2. Dicgnc:Iicc........................................................................................................................................ 53
7.3.3. Feccmenccce:............................................................................................................................... 54
7.4. Ferifricc: ............................................................................................................................................... 55
7.4.1. SiIuccc /Iuc| ................................................................................................................................... 55
7.4.2. Dicgnc:Iicc........................................................................................................................................ 5
7.4.3. Feccmenccce:............................................................................................................................... 57
7.5. CerIificccc: DigiIci: lncivicuci: ........................................................................................................... 58
7.5.1. SiIuccc /Iuc| ................................................................................................................................... 58
7.5.2. Dicgnc:Iicc........................................................................................................................................ 5
7.5.3. Feccmenccce:............................................................................................................................... 5
7.. Ge:Icc ce MicrcinfcrmcIicc ............................................................................................................... 5
7..1. SiIuccc /Iuc| ................................................................................................................................... 0
7..2. Dicgnc:Iicc........................................................................................................................................ 1
7..3. Feccmenccce:............................................................................................................................... 3

8. Fece: Lccci:............................................................................................................................................... 5
8.1. Fece L/N ............................................................................................................................................... 5
8.1.1. SiIuccc /Iuc| ...................................................................................................................................
8.1.2. Dicgnc:Iicc........................................................................................................................................ 8
8.1.3. Feccmenccce:............................................................................................................................... 72
8.2. C CenIrc ce Frcce::cmenIc ce Dccc:............................................................................................. 74
8.2.1. SiIuccc /Iuc| e Dicgnc:Iicc .......................................................................................................... 74
8.2.2. Feccmenccce:............................................................................................................................... 78
8.3. / euipe ce /cmini:Irccc ce Fece: e DcIc CenIer ..................................................................... 7
8.3.1. SiIuccc /Iuc| e Dicgnc:Iicc .......................................................................................................... 80
8.3.2. Feccmenccce:............................................................................................................................... 82


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. Fece: CcrpcrcIivc: W/N e VFN.............................................................................................................. 83
.1. SiIuccc /Iuc| ....................................................................................................................................... 84
.2. Dicgnc:Iicc............................................................................................................................................ 84
.3. Feccmenccce: .................................................................................................................................. 87

10. Servic: cc DcIc CenIer.......................................................................................................................... 8
10.1. SiIuccc /Iuc| ....................................................................................................................................... 8
10.2. Dicgnc:Iicc............................................................................................................................................ 1
10.3. Feccmenccce: .................................................................................................................................. 5

11. S|Iic: lnIerneI e lnIrcneI............................................................................................................................ 7
11.1. SiIuccc /Iuc| ....................................................................................................................................... 7
11.2. Dicgnc:Iicc............................................................................................................................................ 8
11.3. Feccmenccce: ................................................................................................................................ 100

12. Si:Iemc: ce lnfcrmccc ........................................................................................................................ 103
12.1. SiIuccc /Iuc| ..................................................................................................................................... 104
12.2. Dicgnc:Iicc Gerc| ............................................................................................................................... 10
12.3. Duc: inicicIivc:: c SlCG e c SlG-lFH/N............................................................................................. 110
12.4. F|cnc ce Si:Iemc:, E:criIcric ce FrcjeIc: e CcnIrcIccc cc FcLricc ce ScfIwcre..................... 118
12.5. Feccmenccce: ................................................................................................................................ 127

13. Euipe Icnicc ce Il cc lFH/N............................................................................................................. 12
13.1. SiIuccc /Iuc| ..................................................................................................................................... 12
13.2. Dicgnc:Iicc.......................................................................................................................................... 131
13.3. Feccmenccce: ................................................................................................................................ 137

14. Gcverncnc em Il nc lFH/N................................................................................................................. 13
14.1. SiIuccc /Iuc| ..................................................................................................................................... 13
14.2. Dicgnc:Iicc.......................................................................................................................................... 140
14.3. Feccmenccce: ................................................................................................................................ 142

15. E:IrcIgic Gerc| ce Il ............................................................................................................................. 143
15.1. C /uIccicgnc:Iicc e c F|cnc ce MeIc:........................................................................................... 144
15.2. Feccmenccce: ................................................................................................................................ 14

1. F|cnc: ce /cc ...................................................................................................................................... 151
1.1. Definicc cc: p|cnc: ce ccc.......................................................................................................... 151
1.1.1. F|cnc: ce /cc pcrc MicrcinfcrmcIicc....................................................................................... 153
1.1.2. F|cnc: ce /cc pcrc Fece: Lccci: .............................................................................................. 157
1.1.3. F|cnc: ce /cc pcrc Fece: CcrpcrcIivc: W/N e VFN.............................................................. 11
1.1.4. F|cnc: ce /cc pcrc Servic: cc DcIc CenIer .......................................................................... 13
1.1.5. F|cnc: ce /cc pcrc c: S|Iic: ce lnIerneI e lnIrcneI .................................................................. 15
1.1.. F|cnc: ce /cc pcrc Si:Iemc: ce lnfcrmccc........................................................................... 1
1.1.7. F|cnc: ce /cc pcrc c Euipe Icnicc ce Il.............................................................................. 18
1.1.8. F|cnc: ce /cc pcrc Gcverncnc ce Il cc lFH/N.................................................................... 1
1.1.. F|cnc: ce /cc pcrc c E:IrcIgic Gerc| ce Il............................................................................. 170
1.2. DeIc|hcmenIc cc: e:IimcIivc: crcmenIcric: ............................................................................... 171
1.2.1. E:IimcIivc: pcrc MicrcinfcrmcIicc................................................................................................ 171
1.2.2. E:IimcIivc: pcrc Fece: Lccci: ....................................................................................................... 172
1.2.3. E:IimcIivc: pcrc Fece: CcrpcrcIivc: W/N e VFN....................................................................... 173
1.2.4. E:IimcIivc: pcrc c: S|Iic: ce lnIerneI e lnIrcneI ........................................................................... 173
1.2.5. E:IimcIivc: pcrc Si:Iemc: ce lnfcrmccc.................................................................................... 174

/nexc 1 - Crgcncgrcmc cc ln:IiIuicc......................................................................................................... 175
/nexc 2 - Si:Iemc: em u:c nc lFH/N.............................................................................................................. 177
/nexc 3 - En|cce: cc: Uniccce: ..................................................................................................................... 187
/nexc 4 - Icpc|cgic cc Fece ......................................................................................................................... 11


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1. Euipe Fe:pcn:cve|


/ euipe re:pcn:cve| pe|c e|cLcrccc cc FDIl fci ccmpc:Ic pe|c: :erviccre: Luiz Gu:Icvc
Lu:Ic:c Cc|cmLc, Miche||e Gcrcic Mence: ce /|meicc e Emi|:cn FiLeirc NeIc, :cL c
cccrcenccc cc :erviccr Ccr|c: /ugu:Ic Fe::cc Mcchccc, Cccrcencccr-Gerc| ce
Iecnc|cgic cc lnfcrmccc, Iencc, ccmc cc|cLcrcccr, Iccc c grupc perIencenIe c
Cccrcenccc-Gerc| ce Iecnc|cgic cc lnfcrmccc |CGIl], vincu|ccc cc DepcrIcmenIc ce
F|cnejcmenIc e /cmini:Irccc cc ln:IiIuIc cc FcIrimcnic Hi:Icricc e /rI|:Iicc Nccicnc|
|DF/.lFH/N].
Em 27 ce ncvemLrc ce 200, cccrreu, nc lFH/N, cc |cngc ce Iccc c cic, c l Cficinc ce
Di:cu::cc cc FDIl, cccrcenccc pe|c CGIl, ccm c cLjeIivc ce :u:ciIcr ci:cu::ce: ccercc cc
p|cnejcmenIc ce Il pcrc c lFH/N, |evcnIcr inccn:i:Incic:, eu|vccc:, fc|Ic ce c|crezc e
cuIrc: prcL|emc: nc e:IruIurc cc F|cnc DireIcr, ci::emincr c ccnhecimenIc e :en:iLi|izcr c:


12
pcrIicipcnIe: pcrc c impcrIcncic cc cIiviccce ce p|cnejcmenIc. / cficinc ccnIcu ccm c
pcrIicipccc cc: :eguinIe: funcicncric:, c|m ce repre:enIcnIe: cc prcpric CGIl:
c. Fe|c DepcrIcmenIc ce F|cnejcmenIc e /cmini:Irccc:
Mcric Em||ic Nc:cimenIc ScnIc: |DireIcrc]:
C|cerc Fcmc: ce /rcjc |Cccrcenccc-Gerc| ce Lcg|:Iicc, Ccnvnic: e CcnIrcIc:]:
E|icne cc: ScnIc: Luz |Cccrcenccc-Gerc| ce Ge:Icc ce Fe::cc:]:
F|cvic Ecer ce Ccrvc|hc |Cccrcenccc-Gerc| ce Lcg|:Iicc, Ccnvnic: e CcnIrcIc:]:
Luiz Henriue ce /zevecc 8crge: |Cccrcenccc-Gerc| ce F|cnejcmenIc e
CrcmenIc]:
Srgic Wuncer|ich |GcLineIe cc DepcrIcmenIc ce F|cnejcmenIc e /cmini:Irccc].
L. Fe|c DepcrIcmenIc ce /rIicu|ccc e FcmenIc:
C|cucic /nIcnic Mcrue: Luiz |Cccrcenccc-Gerc| ce Difu:cc e FrcjeIc:]:
Hi|cric Figueirecc Fereirc Fi|hc |Cccrcenccc-Gerc| ce DccumenIccc e Fe:ui:c]:
Mcric 8ecIriz SeILc| ce Fezence Si|vc |Cccrcenccc-Gerc| ce DccumenIccc e
Fe:ui:c]:
Cci| Mcric Mcrce: Vicnc |Cccrcenccc-Gerc| ce DccumenIccc e Fe:ui:c]:
C:ccr Henriue LiLerc| ce 8riIc e Cunhc |Cccrcenccc-Gerc| ce DccumenIccc e
Fe:ui:c].
c. Fe|c DepcrIcmenIc ce FcIrimcnic McIeric| e Fi:cc|izccc:
Gecrge /|ex cc Guic |Cccrcenccc-Gerc| ce Ciccce: Hi:Icricc:]:
Yc|e Mi|cni Meceirc: |Cccrcenccc-Gerc| ce Ciccce: Hi:Icricc:].
c. Fe|c DepcrIcmenIc ce FcIrimcnic lmcIeric|:
Mcnic Lucicnc Si|ve:Irin |Cccrcenccc-Gerc| ce lcenIificccc e Fegi:Irc].
e. Fe|c CenIrc Nccicnc| ce /ruec|cgic:
Mcric Lcic Frcncc Fcrci |Cccrcenccc Icnicc].
f. Fe|c SuperinIencncic cc lFH/N em /|cgcc::
Mcrcc: Jc: Si|vc Fgc |Divi:cc /cmini:IrcIivc].
g. Fe|c SuperinIencncic cc lFH/N nc 8chic:
Ec:cn ce C|iveirc 8crreIc |Cccrcenccc /cmini:IrcIivc].
h. Fe|c SuperinIencncic cc lFH/N nc Di:IriIc Fecerc|:
Gui|herme Nery ce C|iveirc CcLrc| Junicr |Cccrcenccc /cmini:IrcIivc].



13
i. Fe|c SuperinIencncic cc lFH/N em Gcic::
Deni:e ScnIc: /guicr ce Sc |Cccrcenccc /cmini:IrcIivc].
j. Fe|c SuperinIencncic cc lFH/N em McIc Grc::c
Icnic Feginc /ncc|eIc 8igcIc |Divi:cc /cmini:IrcIivc].
k. Fe|c SuperinIencncic cc lFH/N em Minc: Gerci::
HerLerI Erncne cc: ScnIc: 8c:||ic |GcLineIe cc SuperinIencncic]:
Mcnicc E|i:ue cc Ccrmc |Cccrcenccc Icnicc].
|. Fe|c SuperinIencncic cc lFH/N em FerncmLucc:
Vercnice ce Frcnc |Cccrcenccc /cmini:IrcIivc].
m. Fe|c SuperinIencncic cc lFH/N nc Fic ce Jcneirc:
Dcnie|c Ferncnce: Dcrne||e: |Cccrcenccc /cmini:IrcIivc]:
Luiz Ferncncc McinenIi Fcgnez |Cccrcenccc Icnicc].
n. Fe|c SuperinIencncic cc lFH/N nc Fic Grcnce cc Su|:
C:ccr Jc: Icmc:cni McnIeirc ce 8crrc: |Frccurcccric Fecerc|].
c. Fe|c SuperinIencncic cc lFH/N em ScnIc CcIcrinc:
Luiz FcLerIc Dic: cc: ScnIc: |Divi:cc /cmini:IrcIivc]:
Fhi|ipe SiccrIhc Fczeirc |Divi:cc Icnicc].
/grccecemc: c Iccc: pe|c pcrIicipccc e pe|c: ccnIriLuice: ue Icrncrcm e:Ie p|cnc
ccmp|eIc e fccI|ve|.



14




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2. Hi:Icricc ce Fevi:ce:


Doto Verso Descr|o Autores
ce cLri| c
ju|hc.200
1.0
LevcnIcmenIc inicic|.
Frimeirc ver:cc.
Ccr|c: /ugu:Ic Fe::cc Mcchccc
Luiz Gu:Icvc Lu:Ic:c Cc|cmLc
Miche||e Gcrcic Mence: ce /|meicc
Emi|:cn FiLeirc NeIc
cuIuLrc e
ncvemLrc.200
1.1
lnc|u:cc ce iIen:, e|cLcrccc
cc IexIc, revi:cc gerc| e
cicgrcmccc.
Ccr|c: /ugu:Ic Fe::cc Mcchccc
cezemLrc.200 1.2
Fec|izccc cc l Cficinc ce
Di:cu::cc cc FDIl: inc|u:cc
ce prcpc:Ic: ce revi:cc
e|cLcrccc: pe|c:
pcrIicipcnIe:.
Ccr|c: /ugu:Ic Fe::cc Mcchccc



1














17












3. lnIrccucc


C cLjeIivc cc cccumenIc cpre:enIcr c F|cnc DireIcr ce Iecnc|cgic cc lnfcrmccc |FDIl]
cc ln:IiIuIc cc FcIrimcnic Hi:Icricc e /rI|:Iicc Nccicnc| |lFH/N], e:IcLe|ecencc pc||Iicc:,
p|cnc:, cireIrize:, cce:, meIc: e previ:cc crcmenIcric pcrc Iccc: c: c::unIc: ccrre|cIc: c
Iecnc|cgic cc lnfcrmccc |Il]. Ccn:icercncc ue c lFH/N umc cuIcruic vincu|ccc cc
Mini:Iric cc Cu|Iurc, :eu p|cnejcmenIc ceve e:Icr c|inhccc ccm c cc Mini:Iric cenIrc|,
mcIivc pe|c uc| :eu FDIl - e|cLcrccc em 2008 - fcnIe ce in:pirccc pcrc e:Ie IrcLc|hc
1
.

1
/|gun: Irechc:, ci:per:c: cc |cngc ce Iccc c cccumenIc, fcrcm exIrc|cc: |p:|: ||tte||: cc FDIl cc Mini:Iric cc
Cu|Iurc |MinC], cLvicmenIe cccpIccc: c rec|iccce cc lFH/N. /|m cc vincu|ccc e:IruIurc| enIre lFH/N e MinC, c
ju:IificcIivc pcrc uIi|izcr c FDIl cc MinC ccmc Lc:e c fcIc ce e:Ie :er referenciccc, IcnIc pe|c IriLunc| ce CcnIc:
cc Unicc ucnIc pe|c Mini:Iric cc F|cnejcmenIc, CrcmenIc e Ge:Icc, ccmc um cIimc exemp|c ce
p|cnejcmenIc ce Il. E::e cc:c :e Icrncu cLjeIc ce e:Iucc cc cur:c ce De:envc|vimenIc ce Ge:Icre: ce Iecnc|cgic
cc lnfcrmccc |DGIl], mini:Irccc nc E:cc|c Nccicnc| ce /cmini:Irccc FL|icc. /cemci:, c prcpric lFH/N ciIccc
nc FDIl cc MinC ccmc crgcc pcrI|cipe e Leneficiccc. Gc:Icr|cmc:, pcrIcnIc, ce cgrccecer cc: funcicncric: cc
MinC c ci:pcniLi|izccc cc cccumenIc e c permi::cc ce uIi|izc-|c.


18
Um FDIl vi:c c crienIcr ceIerminccc crgcnizccc nc u:c ccrreIc ce :eu: recur:c:
Iecnc|cgicc: ce infcrmccc e infcrmcIicc, |evcncc-c c fccc|izcr c: prcce::c: ce me|hcric
ccnI|nuc ce ge:Icc e, ccn:eenIemenIe, mccernizccc e eficincic Icnicc e
ccmini:IrcIivc. Umc in:IiIuicc ue Ienhc e|cLcrccc :eu FDIl reve|c-:e cc|cccc nc:
princ|pic: ce rccicnc|izccc, eccncmiciccce, unifcrmiccce e pccrcnizccc, cricncc c:
Lc:e: Iecnc|cgicc: pcrc imp|cnIccc - ccm mci: eficincic, eficccic e efeIiviccce - ce
pc||Iicc: pL|icc:.
E:Ie FDIl prccurc, enIcc, fcrnecer umc vi:cc cmp|c e genricc cc cmLienIe cIuc| ce
Iecnc|cgic cc lnfcrmccc cc lFH/N, ccmpcrcncc-c c cencric: c|IerncIivc:, c fim ce
cIimizcr c reIcrnc cc: inve:IimenIc: jc rec|izccc: e c: ue e:Icc :encc prcgrcmccc: pcrc c
Linic 2010-2011.
/ cLrigcIcrieccce ce :e e|cLcrcr um F|cnc DireIcr :urgiu mci: exp|iciIcmenIe nc ln:Irucc
NcrmcIivc n
c
04.2008, cc SecreIcric ce Lcg|:Iicc e Iecnc|cgic cc lnfcrmccc cc Mini:Iric
cc F|cnejcmenIc, CrcmenIc e Ge:Icc |lN 04.2008 SLIl.MF]
2
, ue prcmcveu c|Iercce: nc
fcrmc ce :e ccnIrcIcrem :ervic: re|cIivc: c Il. E::c in:Irucc ncrmcIivc cerivcu-:e, pcr :uc
vez, cc: IrcLc|hc: ce cuciIcric cc IriLunc| ce CcnIc: cc Unicc |ICU], ue reve|crcm, cc
|cngc cc: |Iimc: cnc:, prcfuncc: ceficincic: nc p|cnejcmenIc e nc gcverncnc ce Il ce
Iccc c /cmini:Irccc FL|icc. De:Icccm-:e c: /ccrccc: 78.200 F|encric e 103.2008
F|encric, ue fcrmcm, efeIivcmenIe, c Lc:e cc lN 04.2008 SLIl.MF, reunincc exIen:c
ccnjunIc ce reccmenccce: c civer:c: crgcc:, nc :enIicc ce regu|crizcr c ccnIrcIccc ce
:ervic: ce Iecnc|cgic cc lnfcrmccc.
Hi:IcriccmenIe, c e|cLcrccc cc nicc p|cnc mci: cmp|c pcrc c Il cc lFH/N cccrreu ce
cuIuLrc ce 2003 c :eIemLrc ce 2004, cencminccc ce FrcjeIc Si:Iemc ce lnfcrmcce:" -
mc: IrcIcncc IcmLm ce c:pecIc: ce infrc-e:IruIurc -, fruIc ce um IrcLc|hc ce ccn:u|Icric
rec|izccc pcr empre:c e:pecic|izccc. C re|cIcric finc|, enIregue em Ir: vc|ume:, Lem ricc
nc ue Icnge cc cicgnc:Iicc e c: prcpc:Ic: ce evc|ucc Iecnc|cgicc e :i:Imicc pcrc c
lFH/N. Nc enIcnIc, pcr fc|Ic ce inve:IimenIc nc ge:Icc cc: muccnc: prcpc:Ic:, c IrcLc|hc
cccLcu :encc cruivccc e c cicgnc:Iicc cpre:enIccc ce:cIuc|izcu-:e. / pcrIir ce enIcc, c:
prcL|emc: |evcnIccc: nc pccc cre:cercm expcnencic|menIe nc mecicc cc cre:cimenIc
in:IiIucicnc| e ce :uc: nece::iccce: ce infcrmccc, :cLreIucc nc ue :e refere c
pu|verizccc ce :c|uce: i:c|ccc: pe|c: uniccce: cc lFH/N e c fc|Ic ce pccrcnizccc

2
C /rI. 2
c
, lnci:c X Ircz c cefinicc |egc| cc FDIl:
X - F|cnc D||etc| ce ecnc|cg|c cc |n|c|nccc - FD|. |n:t|unentc ce c|cgn:t|cc. p|cnecnentc e ge:tcc cc: |ecu|:c: e
p|cce::c: ce ecnc|cg|c cc |n|c|nccc que v|:c c ctence| c: nece::|ccce: ce |n|c|nccc ce un |gcc cu ent|ccce
pc|c un cete|n|nccc pe|ccc.
C /rI. 3
c
ccput vincu|c Iccc: c: ccnIrcIcce: ce :ervic: ce Il ce umc in:IiIuicc c exi:Incic prvic ce :eu F|cnc
DireIcr, ce cnce :e ccnc|ui :uc cLrigcIcrieccce:
A: ccnt|ctcce: ce que t|ctc e:tc |n:t|ucc Nc|nct|vc ceve|cc :e| p|ecec|cc: ce p|cnecnentc. e|ccc|ccc en
nc|ncn|c ccn c F|cnc D||etc| ce ecnc|cg|c cc |n|c|nccc - FD|. c||nnccc c e:t|ctg|c cc |gcc cu ent|ccce.


1
e:IruIurc|. Em jcneirc ce 2008, fci e|cLcrccc c F|cnc Emergencic| ce /ui:icc ce
EuipcmenIc:, ccm c finc|iccce ce cuxi|icr c ccn:Irucc cc ccnjunIc ce F|cnc: ce /cc
cc CGIl pcrc c: cci: prcximc: cnc: nc: crec: ce McnuIencc cc Fece, De:envc|vimenIc
ce Si:Iemc:, SupcrIe cc U:ucric, He|p De:k e 8cncc ce Dccc:. / mcicr pcrIe cc:
euipcmenIc: prcpc:Ic: jc fci ccuiricc, |evcncc c ccnc|u:cc ce::e prcjeIc. / pcrIir ce
cgcrc, pcrIcnIc, prcjeIc: i:c|ccc: ccmc e::e :ercc :uL:IiIu|cc: pcr p|cnc: mci: e:IruIurcnIe:,
Lc:eccc: nc FDIl e nc: nece::iccce: ce infcrmccc cc: civer:c: crec: cc lFH/N.
Nc: |Iimc: cincc cnc:, e :eguincc Iencncic jc ccn:IcnIe, umc :rie ce prccuIc:, :ervic:,
cce: e incvcce: Iecnc|cgicc: fcrcm ci:pcniLi|izccc: cc muncc ccrpcrcIivc e
gcverncmenIc|. Nc cmLiIc gcverncmenIc|, c pc||Iicc ce ccccc cc :cfIwcre |ivre, c
criccc ce pccrce: ce inIercpercLi|iccce e c ci::eminccc ce :c|uce: Lc:eccc: em
cerIificccc cigiIc| ce cccumenIc: e|eIrcnicc: Im pc::iLi|iIccc c ccn:c|icccc ce um
ncvc pcrccigmc ce :c|uce: cc|cccc: nc Ircn:pcrncic, cce::iLi|iccce cc infcrmccc e
ce:LurccrcIizccc ce prccecimenIc:.
/cre:cicc c e::e cencric, c mercccc ce Iecnc|cgic Iem pc::iLi|iIccc c pcpu|crizccc ce
ccnexce: ce inIerneI Lcncc |crgc, em rczcc cc: :eu: cu:Ic: cecre:cenIe:, Lem ccmc Iem
cferecicc umc gcmc ce prccuIc: e :c|uce: ce ccnecIiviccce remcIc, pcr meic, pcr
exemp|c, ce :mcrIphcne: e neILcck:.
Ne:Ie ccnIexIc, c finc|iccce ce:Ie F|cnc DireIcr e:IcLe|ecer cc |cngc cc: prcximc: cci:
cnc: um ncvc pcIcmcr Iecnc|cgicc, pccrcnizccc, ue vicLi|ize cc: u:ucric: cc lFH/N c:
:ervic: nece::cric: c execucc ce :uc: cIiviccce: cicric:. Dc pcnIc ce vi:Ic in:IiIucicnc|, c
meIc c ce:envc|vimenIc ce ncvc: :c|uce: ue cuIcmcIizem c prcce::c e c:
in:IrumenIc: ce execucc ce pc||Iicc: pL|icc:, Lem ccmc c ccn:Irucc ce :i:Iemc: e
Lc:e: ce cccc: ue regi:Irem e mcniIcrem infcrmcce: funccmenIci: pcrc c fcrmu|ccc e
cvc|iccc ce::c: pc||Iicc:. Ccm c puL|icccc ce:Ie F|cnc DireIcr, preIence-:e inicicr c
prcce::c ce Gcverncnc ce Il nc cmLiIc cc lFH/N, nece::cric pcrc c ccncreIc
imp|cnIccc cc: p|cnc: ce ccc e c mcximizccc cc: re:u|Iccc: ce Iccc: c: inve:IimenIc:
rec|izccc: curcnIe :uc vigncic.
/nIe: ce :e inicicr c p|cnc prcpricmenIe ciIc, ceve-:e e:c|crecer c inIervc|c Iempcrc| cui
expc:Ic. E::e primeirc FDIl cc lFH/N cLcrccrc prcjeIc: e cIiviccce: pcrc c re:IcnIe cc cnc
ce 200, c|m cc: cnc: ce 2010 e 2011, cnc em ue c Gcvernc Fecerc| e|cLcrcrc um ncvc
F|cnc F|uricnuc| |FF/]. / in:IiIuicc ce um FF/ cerIcmenIe cccrreIcrc muccnc:, cincc
ue ncc nece::cricmenIe e:IruIurci:, nc F|cnc E:IrcIgicc cc Mini:Iric cc Cu|Iurc e cc
lFH/N, ue cevercc :e c|inhcr c: ncvc: cireIrize: ce Gcvernc. Ne::e mcmenIc, c lFH/N
:enIirc nece::iccce IcmLm ce ree|cLcrcr :eu FDIl e Iccc Iipc ce p|cnejcmenIc


20
ccrpcrcIivc e cepcrIcmenIc|, cu, cc menc:, prccecer c prcfuncc: revi:ce: ne:Ie:. / pcrIir
ce 2012, preIence-:e repeIir e::e me:mc prcce::c c cccc ucIrc cnc:, puL|iccncc-:e um
ncvc FDIl nc prczc mcximc ce :ei: me:e: cpc: c puL|icccc cc: F|cnc: F|uricnuci:, ce
mccc ue hcjc perfeiIc c|inhcmenIc enIre c: ucIrc p|cnejcmenIc: e:IrcIgicc:: c cc
Gcvernc Fecerc|, c cc Mini:Iric cc Cu|Iurc, c cc lFH/N e ce :uc Il. /incc c::im,
cnuc|menIe :e rec|izcrc umc revi:cc cc p|cnc, cccpIcncc-c c: ci:pc:ice: cc Lei ce
DireIrize: CrcmenIcric: e cc Lei CrcmenIcric /nuc|. / revi:cc cnuc| ccr-:e-c,
preferencic|menIe, nc primeirc Irime:Ire ce cccc cnc.
Ccn:icercncc ue c Cficinc ce Di:cu::cc, ciIccc nc Ccp|Iu|c 1, fci exIremcmenIe Lem
receLicc pe|c: funcicncric: cc lFH/N, preIence-:e, :imu|IcnecmenIe cc mcmenIc cc:
revi:ce: cc FDIl, cricr um cic|c cnuc| ce enccnIrc: :cLre p|cnejcmenIc ce Iecnc|cgic cc
infcrmccc, ccm pcrIicipccc ce Iccc: c: uniccce: cc lFH/N e ccm mci: Iempc pcrc
ceLcIe: e |evcnIcmenIc ce prcpc:Ic:.
C: ccp|Iu|c: inicici: cc F|cnc DireIcr cLcrccm c: premi::c: ce :uc ccncepcc, em e:pecic|,
c per:pecIivc pcrc e|cLcrccc cc cicgnc:Iicc :iIuccicnc| cc Il cc lFH/N. Ne::e pcnIc, :cc
IcmLm IrcIccc: :eu: c:pecIc: in:IiIucicnci:, crgcnizccicnci: e IerriIcrici:, c|m cc ccnIexIc
e:IrcIgicc nc uc| c crec ce Il :e enccnIrc.
/ pcrIir ce::e c|inhcmenIc e:IrcIgicc inicic|, nc: ccp|Iu|c: :eguinIe:, Iccc c ccnjunIc ce
:ervic: e prccuIc: ce Il cvc|iccc em cccc um ce :eu: :egmenIc:. E::c cLcrccgem, em
rczcc cc inIercepencncic Iecnc|cgicc ce::e: :egmenIc:, funccmenIc| pcrc c cefinicc
ce umc cgencc e:IruIurccc e :u:IenIcve| cc |cngc cc: prcximc: cnc:. /|m cc: ue:Ice:
Iecnc|cgicc:, :cc IrcIccc:, nc ccp|Iu|c 13, c: ue:Ice: referenIe: c: euipe: Icnicc: ue
cIucm nc crec ce Iecnc|cgic e, nc ccp|Iu|c 14, exp|crc-:e c Iemc ce Gcverncnc ce Il. Fcr
fim, ccmc re:u|Iccc cc: reccmenccce: ccnIicc: nc: ccp|Iu|c: ce 5 c 15, cpre:enIc-:e, nc
ccp|Iu|c 1, c F|cnc ce /cc pcrc c Linic 200-2010, mc: ccm ref|exc: jc previ:Ic: pcrc c:
cnc: 2011 e 2012.
E:Ie F|cnc DireIcr c primeirc pc::c pcrc c e:IcLe|ecimenIc ce um prcce::c ce
Gcverncnc ce Il nc cmLiIc cc lFH/N, em ccn:cncncic ccm c: ceIermincce: |egci: e
ccm c ccnjunIc ce pc||Iicc: pL|icc: ue Im :icc e|cLcrccc: pcrc c Fccer ExecuIivc
Fecerc|. / in:IiIuicc e c efeIivc cumprimenIc ce um FDIl umc ue:Icc-chcve pcrc c
pre:ervccc ce Iccc: inve:IimenIc: ue :ercc rec|izccc: em Iecnc|cgic, cc |cngc cc:
prcximc: cnc:.


21












4. MeIccc|cgic ce E|cLcrccc cc FDIl


/ e|cLcrccc cc: F|cnc: ce /cc, pre:enIe: nc Ccp|Iu|c 1, e c cefinicc cc: cIiviccce:
ue c ccmpcem Lc:eicm-:e nc: cicgnc:Iicc: cc :iIuccc cIuc| cc: prcce::c: ce IrcLc|hc
e cc Iecnc|cgic hcje ci:pcn|ve| IcnIc pcrc c: u:ucric: ucnIc pcrc c euipe cc crec ce Il
cc lFH/N.
Devicc c re|ccc cc: civer:c: :egmenIc: ue e:IruIurcm c: :ervic: ce Il, c cicgnc:Iicc e c:
reccmenccce: prccurcm :eguir umc :encic |cgicc ue vi:c c cimen:icncr c: me|hcric:
e c: impccIc: ue pccercc :er cLIicc: c pcrIir cc imp|cnIccc grccuc| cc FDIl.
/ figurc 1 i|u:Irc e::e: :egmenIc:, cLjeIc: ce cvc|iccc nc: prcximc: ccp|Iu|c:.


22

Figurc 1 - SegmenIc: ce :ervic ce Il

Fcrc cccc um ce::e: :egmenIc:, :ercc icenIificccc: c e:Icgic cIuc| e c: reui:iIc: m|nimc:
ce:ejcvei: referenIe: c uc|iccce cc: prccuIc: e cc pccrcc ce :ervic pre:Iccc pe|c crec
ce Il cc lFH/N. C cLjeIivc ce::c cLcrccgem e:IcLe|ecer um n|ve| ce cIencimenIc ce
fcrmc ccnI|nuc e evc|uIivc pcr meic cc uc| :e c::egure cc: u:ucric: cc lFH/N c uIi|izccc
ce :c|uce: ce c|Ic :egurcnc, ci:pcniLi|iccce e ce:empenhc. E::e: reui:iIc: m|nimc:
cevem e:Icr c|inhccc: ccm c: nece::iccce: e c: c:pecIc: in:IiIucicnci: e, cincc, ccm c:
cLjeIivc: e:IrcIgicc: cc crgcc, IrcIccc: nc Ccp|Iu|c 5.
/ cnc|i:e ce cccc :egmenIc ccn:IiIu|cc ce 3 eIcpc::
c. De:cricc cc :iIuccc cIuc|, nccc mci: ue um re|cIc :ucinIc cc fcrmc ccmc :e
e:IruIurc e :e gere cccc um cc: :egmenIc: cc Figurc 1.
L. Dicgnc:Iicc prcpricmenIe ciIc, Lc:eccc nc cnc|i:e e cvc|iccc cc: |imiIcce:
evenIuc|menIe exi:IenIe: em ceIerminccc :egmenIc Iecnc|cgicc, icenIificcncc
pc::iLi|iccce: ce me|hcric. Fcrc e::c: cvc|icce:, Lu:cc-:e ccnIrcpcr c e:Icgic cIuc|


23
cc lFH/N c: me|hcre: prcIicc: ce mercccc |lSC, CC8lI, lIlL, FM8CK, CMMl, MFS.8F],
cireIrize: ce gcvernc e|eIrcnicc |e-Gcv, e-FlNG, e-Mcg, lCF-8rc:i|], crec ce Il |euipe:,
prcce::c: e ferrcmenIc: Iecnc|cgicc:] e reccmenccce: ce crgcc: ce ccnIrc|e
|e:pecic|menIe c ICU].
c. Feccmenccce:, ue, ceccrrenIe: cc cicgnc:Iicc, :ercc c: in:umc: pcrc c
e:IruIurccc cc: eIcpc: cc F|cnc ce /cc.
/: reccmenccce: - cc finc| ce cccc :egmenIc IemcIicc cc FDIl - e c: p|cnc: ce ccc
ce|c: ceccrrenIe: - pre:enIe: nc Ccp|Iu|c 1 - :eguem umc |cgicc cprcximcccmenIe
cefinicc:
c. lnicic-:e ccm c nece::iccce ce :e execuIcr um cicgnc:Iicc ccmp|eIc cc :egmenIc
cnc|i:ccc, em Iccc: c: uniccce: cc lFH/N.
L. Em :eguicc, reccmencc-:e c prc:peccc ce :c|uce: pcrc c: prcL|emc: |evcnIccc:
nc cicgnc:Iicc.
c. Ccm c :c|ucc Iecnc|cgicc cefinicc, reccmencc-:e :uc pccrcnizccc e c
fcrmc|izccc cc :c|ucc, pcr meic ce pc||Iicc: e in:IrumenIc: ncrmcIivc: inIernc:,
cprcvccc: pe|c: in:Icncic: re:pcn:cvei:.
c. Ccn:icercncc c cmp|c pu|verizccc IerriIcric| cc lFH/N, nece::cric um IrcLc|hc
ccnI|nuc ce civu|gccc ce::e: in:IrumenIc: ncrmcIivc:, ccm :en:iLi|izccc cc:
ge:Icre:.
e. / pcrIir ce enIcc, cLrem-:e, gerc|menIe, ucIrc frenIe: ce IrcLc|hc: |iciIcce:
civer:c:, ccpcciIccc ce recur:c: humcnc:, me|hcric cc: prcce::c: ce ge:Icc,
rec|izccc ce prccecimenIc: inIernc: :em cu:Ic fincnceirc pcrc c /cmini:Irccc
FL|icc.
/|m ci::c, Iccc: c: reccmenccce: e:Icc uc|ificccc: Iempcrc|menIe ccmc: imecicIc:
|imp|emenIccc: em cI Ir: me:e:], curIc prczc |imp|emenIccc: c pcrIir ce Ir: me:e: cI
um cnc], mcic prczc |imp|emenIccc: ce um c cci: cnc:] e |cngc prczc |imp|emenIccc: c
pcrIir ce cci: cnc: cpc: c puL|icccc cc FDIl].
Dc pcnIc ce vi:Ic cc gcverncnc ce Il, pcrc cuxi|icr c e|cLcrccc cc: cicgnc:Iicc:, cpe:cr
ce ncc :erem referenciccc: exp|iciIcmenIe, e:Icc-:e u:cncc c: preceiIc: cc CC8lI |CcnIrc|
CLjecIive: fcr lnfcrmcIicn cnc Fe|cIec Iechnc|cgy], um guic ce Lcc: prcIicc: pcrc ge:Icc
ce Iecnc|cgic cc infcrmccc, ccm cmp|c cceiIccc nccicnc| e inIernccicnc|. Seu fccc
principc| recci :cLre c gcverncnc ce Il e vi:c c gcrcnIir ue c Il :e enccnIrc nc ccminhc
cerIc, c|inhccc c: e:IrcIgic: ce negccic cc in:IiIuicc. C CC8lI :e e:IruIurc em 4 ccm|nic::
c. F|cnejcmenIc e Crgcnizccc
L. /ui:icc e lmp|emenIccc


24
c. EnIregc e SupcrIe
c. McniIcrcmenIc e /vc|iccc
Cccc ccm|nic pc::ui :eu: cLjeIivc: ce ccnIrc|e e:pec|ficc:. Ne::c primeirc ver:cc cc FDIl,
:ercc pricrizccc: c: cLjeIivc: ce ccnIrc|e mci: cr|Iicc:, impccIcnIe: cu e:IruIurcnIe: pcrc c
crgcnizccc. Nc: fuIurc: revi:ce: cnuci:, cevercc :er uc|ificccc: :eu: re:pecIivc: n|vei: ce
mcIuriccce pcrc c: prcce::c: ce Il. C: n|vei: ce mcIuriccce cc CC8lI e:IcLe|ece c
:eguinIe grccccc:
c. n|ve| 0 = inexi:IenIe - ncc hc cp|icccc ce prcce::c: ce ge:Icc cu gerencicmenIc:
L. n|ve| 1 = inicic|, cc ncc - c: prcce::c: :cc ce:crgcnizccc:, ce mccc ncc p|cnejccc:
c. n|ve| 2 = repeI|ve| - c: prcce::c: :eguem um pccrcc regu|cr, mc: :cc repeIicc:
inIuiIivcmenIe e cepencem cc ccnficnc nc ccnhecimenIc incivicuc|:
c. n|ve| 3 = cefinicc - c: prcce::c: :cc rec|izccc:, cccumenIccc: e ccmunicccc: nc
crgcnizccc:
e. n|ve| 4 = gerenciccc - exi:Iem mIricc: ce ce:empenhc cc: cIiviccce:, c: prcce::c:
:cc mcniIcrccc: e cvc|iccc::
f. n|ve| 5 = cIimizccc - c: me|hcre: prcIicc: ce mercccc :cc uIi|izccc: vi:cncc c
me|hcric ccnI|nuc cc: prcce::c: ce IrcLc|hc.
/|m cc CC8lI, :erc cccIccc IcmLm c lIlL |lnfcrmcIicn Iechnc|cgy lnfrc:IrucIure LiLrcry]
Ver:cc 2, IcmLm reccnhecicc nccicnc| e inIernccicnc|menIe ccmc um guic ce me|hcre:
prcIicc: pcrc gerencicmenIc ce :ervic: ce Il. E|e Iem ccmc cLjeIivc: c c|inhcmenIc cc Il
ccm c: nece::iccce: cc negccic, c me|hcric cc uc|iccce cc: :ervic: pre:Iccc: e c
recucc ce cu:Ic cc: cpercce:.
C lIlL civicicc em 7 vc|ume:: Fer:pecIivc cc Negccic, SupcrIe ce Servic:, EnIregc ce
Servic:, Gerncic ce Segurcnc, Gerncic ce /p|icccc, Gerncic ce lnfrc-E:IruIurc,
Gerncic ce /p|iccce:. Iccc: e::e: |ivrc: :cc re|evcnIe:, mc: cue|e: c ue :e ccrc mcicr
enfcue nc mcmenIc pcrc c in:IiIuicc :ercc c ce SupcrIe ce Servic: e c ce EnIregc ce
Servic:, :cLreIucc nc cnc|i:e cc: ccp|Iu|c: inicici: cc FDIl, mci: re|ccicnccc: c
micrcinfcrmcIicc, rece: e :ervic: cc ccIc cenIer
3
.
/::im ccmc c CC8lI, c lIlL cpre:enIc um mcce|c ce mcIuriccce crgcnizccc em n|vei:,
ce:criIc: c :eguir:
c. N|ve| 1 = inicic| - ncc hc cIiviccce: ce ge:Icc:
L. N|ve| 2 = repeI|ve| - c prcce::c receLe c|gum n|ve| ce impcrIcncic, mc: c: cIiviccce:
:cc irregu|cre: e :em cccrcenccc:

3
Fcrc c: Si:Iemc: ce lnfcrmccc, cuIrc: mcce|c: ce gcverncnc :ercc uIi|izccc:, ccnfcrme c Ccp|Iu|c 12.


25
c. N|ve| 3 = cefinicc - c prcce::c p|encmenIe cccumenIccc:
c. N|ve| 4 = gerenciccc: c prcce::c IcIc|menIe cefinicc e gerenciccc, inIegrccc c
cuIrc: prcce::c::
e. N|ve| 5 = cIimizccc - hc preccupccc ccm c me|hcric ccnI|nuc cc: prcce::c:.
Ccn:icercncc c inexi:Incic ce mcpecmenIc ce mccrcprcce::c: cc lFH/N, nc: uci: c:
prcce::c: ce Il e:Icricm inc|u|cc:, c lFH/N c:ci|c enIre c: n|vei: 1 e 3, IcnIc pe|c: preceiIc:
cc CC8lI ucnIc pe|c: cc lIlL. De mccc gerc|, c: prcce::c: cc lFH/N, ccmc um Iccc,
pccem :er c|c::ificccc: ccmc perIencenIe: cc n|ve| 2.




2






27












5. /:pecIc: ln:IiIucicnci: e E:IrcIgicc:


/ eficccic cc cLcrccgem meIccc|cgicc prcpc:Ic nc ccp|Iu|c cnIericr cepence
funccmenIc|menIe cc c|inhcmenIc cc: cLjeIivc: e:IrcIgicc: cc FDIl c: nece::iccce:
ccrpcrcIivc: cc lFH/N. De::c fcrmc, c fccc cc pre:Iccc ce :ervic: e c cefinicc ce
meIc: e pccrce: Iecnc|cgicc: preci:cm e:Icr ccerenIe: c: expecIcIivc: ce curIc, mcic e
|cngc prczc cc ln:IiIuIc.
Ne:Ie ccp|Iu|c, :cc ce:criIc: c e:IruIurc crgcnizccicnc| e c re|ccc ce prcgrcmc: e pc||Iicc:
cc lFH/N. / pcrIir ce::c ccrccIerizccc inicic|, cefinicc c ccnIexIc e:IrcIgicc nc uc| c
crec ce Il e:Ic in:ericc e e:IcLe|ecicc: c: cLjeIivc: e:IrcIgicc: ue ircc Lc|izcr Iccc c
IrcLc|hc ce cicgnc:Iicc e cefinicc cc F|cnc: ce /cc prcpc:Ic: nc Ccp|Iu|c 1.



28
5.1. E:IruIurc Crgcnizccicnc| e IerriIcric|
C lFH/N fci criccc pe|c DecreIc-Lei nc 25, ce 30 ce ncvemLrc ce 137, me:mc cIc
ncrmcIivc ue in:IiIuiu c IcmLcmenIc ccmc in:IrumenIc ce prcIecc cc pcIrimcnic.
Di:IriLui-:e pcr Iccc c IerriIcric nccicnc| e ccmpc:Ic pcr cuc: Sece: |umc em 8rc:||ic, DF, e
cuIrc nc Fc|ccic Gu:Icvc Ccpcnemc, nc ciccce cc Fic ce Jcneirc, FJ], SuperinIencncic:
em Iccc: c: E:Iccc: cc Fecerccc, E:criIcric: Icnicc: nc: ciccce: cc inIericr ce mcicr
ccervc pcIrimcnic| hi:Icricc, cci: Fcrue: Hi:Icricc: Nccicnci: e ucIrc Uniccce: E:pecici:,
perfczencc c IcIc| ce 7 uniccce: f|:icc: e:pc|hccc: pcr 5 ciccce: ciferenIe:. / :eguir,
cpre:enIcm-:e c: crgcc: ue ccmpcem c: e:cc|ce: :upericre: cc e:IruIurc crgcnizccicnc| -
e IerriIcric| - cc lFH/N. C /nexc 1 Ircz c crgcncgrcmc cc ln:IiIuicc, ccm c: re:pecIivc:
IiIu|cre: cc: uniccce:
4
.
Ccmpcem c e:IruIurc regimenIc| cc ln:IiIuIc cc FcIrimcnic Hi:Icricc e /rI|:Iicc Nccicnc|:
Crgcc ce c::i:Incic cireIc e imecicIc cc Fre:icenIe
o GcLineIe cc Fre:icncic
Crgcc: cc|egiccc:
o DireIcric
o Ccn:e|hc Ccn:u|Iivc cc FcIrimcnic Cu|Iurc|
o CcmiI Ge:Icr
Crgcc: :eccicnci:
o Frccurcccric Fecerc|
o /uciIcric lnIernc
o DepcrIcmenIc ce F|cnejcmenIc e /cmini:Irccc
Crgcc: e:pec|ficc: :ingu|cre:
o DepcrIcmenIc ce FcIrimcnic McIeric| e Fi:cc|izccc
o DepcrIcmenIc ce FcIrimcnic lmcIeric|
o DepcrIcmenIc ce /rIicu|ccc e FcmenIc
Crgcc: ce:cenIrc|izccc:
o Uniccce: E:pecici:
CenIrc Nccicnc| ce Fc|c|cre e Cu|Iurc Fcpu|cr |CNCF]
CenIrc Cu|Iurc| S|Iic FcLerIc 8ur|e Mcrx
CenIrc Nccicnc| ce /ruec|cgic
CenIrc Cu|Iurc| Fcc lmperic|

4
C cccumenIc ue regu|cmenIc c e:IruIurc regimenIc| cc lFH/N c DecreIc n .844, ce 07 ce mcic ce 200, ue
ncc infcrmc excu:IivcmenIe c ci:IriLuicc IerriIcric| cc: uniccce:. Fcr e::e mcIivc, nem Iccc: c: uniccce: cc
lFH/N cui |i:Iccc: Im re:pc|cc ne::e DecreIc, :cLreIucc c|gun: E:criIcric: Icnicc:, cujc ncI|cic cc criccc
chegcu c CGIl ce c|gumc fcrmc. Fcrc um FDIl, ncc impcrIc muiIc c excIiccc regimenIc| ce um crgcc, mc: :uc:
cimen:ce: e :uc ci:IriLuicc IerriIcric|, cc: uci: cepence c :uce::c ce pc||Iicc: ce rece e ce infrc-e:IruIurc em
gerc|.


2
o SuperinIencncic: |pcr crcem c|fcLIicc cc ncme cc E:Iccc]
SuperinIencncic cc lFH/N nc /cre |lFH/N-/C]
SuperinIencncic cc lFH/N em /|cgcc: |lFH/N-/L]
SuperinIencncic cc lFH/N nc /mcpc |lFH/N-/F]
SuperinIencncic cc lFH/N nc /mczcnc: |lFH/N-/M]
SuperinIencncic cc lFH/N nc 8chic |lFH/N-8/]
E:criIcric Icnicc ce FcrIc Segurc
E:criIcric Icnicc ce Ccchceirc
E:criIcric Icnicc ce Lenci: e Mucug
E:criIcric Icnicc ce Fic ce CcnIc:
Cc:c Mu:eu SeIe Ccnceeirc:
SuperinIencncic cc lFH/N nc Cecrc |lFH/N-CE]
E:criIcric Icnicc ce lcc
E:criIcric Icnicc ce ScLrc|
SuperinIencncic cc lFH/N nc Di:IriIc Fecerc| |lFH/N-DF]
SuperinIencncic cc lFH/N nc E:p|riIc ScnIc |lFH/N-ES]
SuperinIencncic cc lFH/N em Gcic: |lFH/N-GC]
E:criIcric Icnicc ce Gcic:
E:criIcric Icnicc ce Firencpc|i:
SuperinIencncic cc lFH/N nc Mcrcnhcc |lFH/N-M/]
E:criIcric Icnicc ce /|ccnIcrc
SuperinIencncic cc lFH/N nc McIc Grc::c |lFH/N-MI]
SuperinIencncic cc lFH/N nc McIc Grc::c cc Su| |lFH/N-MS]
E:criIcric Icnicc ce CcrumLc
SuperinIencncic cc lFH/N em Minc: Gerci: |lFH/N-MG]
E:criIcric Icnicc ce Ccngcnhc:
E:criIcric Icnicc ce DicmcnIinc
8iL|icIecc /nIcnic Icrre:, vincu|ccc cc E:criIcric Icnicc ce
DicmcnIinc
E:criIcric Icnicc ce Curc FreIc
E:criIcric Icnicc cc Serrc
E:criIcric Icnicc ce Mcricnc
E:criIcric Icnicc ce IirccenIe:
E:criIcric Icnicc ce Scc Jccc ce| Fei
SuperinIencncic cc lFH/N nc Fcrc |lFH/N-F/]
SuperinIencncic cc lFH/N nc Fcrc|Lc |lFH/N-F8]
SuperinIencncic cc lFH/N nc Fcrcnc |lFH/N-FF]
Cc:c Ccrcne| Jccuim Lccercc


30
SuperinIencncic cc lFH/N em FerncmLucc |lFH/N-FE]
E:criIcric Icnicc ce C|incc
E:criIcric Icnicc ce lgcrc::u
Fcrue Hi:Icricc Nccicnc| cc: Gucrcrcpe:
SuperinIencncic cc lFH/N nc Ficu| |lFH/N-Fl]
E:criIcric Icnicc ce Scc Fcimuncc NcncIc
SuperinIencncic cc lFH/N nc Fic ce Jcneirc |lFH/N-FJ]
E:criIcric Icnicc ce Vc::curc:
E:criIcric Icnicc ce FeIrcpc|i:
E:criIcric Icnicc ce FcrcIi
E:criIcric Icnicc ce CcLc Fric
SuperinIencncic cc lFH/N nc Fic Grcnce cc NcrIe |lFH/N-FN]
SuperinIencncic cc lFH/N nc Fic Grcnce cc Su| |lFH/N-FS]
E:criIcric Icnicc ce /nIcnic Frccc
Fcrue Hi:Icricc Nccicnc| cc: Mi::ce:
SuperinIencncic cc lFH/N em Fcnccnic |lFH/N-FC]
E:criIcric Icnicc ce Cc:Ic Mcrue:
SuperinIencncic cc lFH/N em Fcrcimc |lFH/N-FF]
SuperinIencncic cc lFH/N em ScnIc CcIcrinc |lFH/N-SC]
E:criIcric Icnicc ce Scc Frcnci:cc cc Su|
E:criIcric Icnicc ce Lcgunc
SuperinIencncic cc lFH/N em Scc Fcu|c |lFH/N-SF]
SuperinIencncic cc lFH/N em Sergipe |lFH/N-SE]
SuperinIencncic cc lFH/N em IcccnIin: |lFH/N-IC]
E:criIcric Icnicc ce NcIiviccce
C: crgcc: ce c::i:Incic cireIc e imecicIc cc Fre:icenIe, c: cc|egiccc:, :eccicnci: e
e:pec|ficc: :ingu|cre: civicem-:e enIre c: ciccce: ce 8rc:||ic e Fic ce Jcneirc, ccmpcncc c
/cmini:Irccc CenIrc| cu Sece: cc lFH/N. / IcLe|c 1, c :eguir, cpre:enIc c |i:Ic ce
Munic|pic: em ue c lFH/N e:Ic fi:iccmenIe repre:enIccc
5
. E::c |i:Ic ce exIremc
impcrIcncic em mcmenIc: ce :e e:IcLe|ecerem pc||Iicc: pL|icc: ce Il em n|ve| nccicnc|,
:cLreIucc cc :e ccn:icercrem c: ciferenc: |ccci: cc mercccc ce Iecnc|cgic.
N
c
Munic|pic E:Iccc N
c
Munic|pic E:Iccc
1 Fic 8rcncc /C 31 8e|m F/
2 Mcceic /L 32 Jccc Fe::cc F8
3 Mcccpc /F 33 CuriIiLc FF

5
Em crcem c|fcLIicc cc ncme cc E:Iccc pcr exIen:c.


31
4 Mcncu: /M 34 Lcpc FF
5 Ccchceirc 8/ 35 lgcrc::u FE
Lenci: 8/ 3 JcLccIcc cc: Gucrcrcpe: FE
7 FcrIc Segurc 8/ 37 C|incc FE
8 Fic ce CcnIc: 8/ 38 Fecife FE
Sc|vcccr 8/ 3 Scc Fcimuncc NcncIc Fl
10 FcrIc|ezc CE 40 Iere:inc Fl
11 lcc CE 41 CcLc Fric FJ
12 ScLrc| CE 42 FcrcIi FJ
13 8rc:||ic DF 43 FeIrcpc|i: FJ
14 ViIcric ES 44 Fic ce Jcneirc FJ
15 Gcicnic GC 45 Vc::curc: FJ
1 Gcic: GC 4 NcIc| FN
17 Firencpc|i: GC 47 /nIcnic Frccc FS
18 /|ccnIcrc M/ 48 FcrIc /|egre FS
1 Scc Lu|: M/ 4 Scc Migue| cc: Mi::ce: FS
20 CuicLc MI 50 Cc:Ic Mcrue: FC
21 Ccmpc Grcnce MS 51 FcrIc Ve|hc FC
22 CcrumLc MS 52 8cc Vi:Ic FF
23 8e|c HcrizcnIe MG 53 F|cricncpc|i: SC
24 Ccngcnhc: MG 54 Lcgunc SC
25 DicmcnIinc MG 55 Scc Frcnci:cc cc Su| SC
2 Mcricnc MG 5 Scc Fcu|c SF
27 Curc FreIc MG 57 /rcccju SE
28 Scc Jccc ce| Fei MG 58 NcIiviccce IC
2 Serrc MG 5 Fc|mc: IC
30 IirccenIe: MG
IcLe|c 1 - Munic|pic: ccm repre:enIccc cc lFH/N

/ Cccrcenccc-Gerc| ce Iecnc|cgic cc lnfcrmccc e:Ic :uLcrcinccc cc DepcrIcmenIc
ce F|cnejcmenIc e /cmini:Irccc, ccm funcicncmenIc exc|u:ivc em 8rc:||ic e e:IruIurc Lem
recuzicc, :e :e ccn:icercr cpenc: c uccrc prcpric ce funcicncric: cc lFH/N, Lc:iccmenIe
ccncenIrccc nc Divi:cc ce FrcjeIc:. Ccn:icercncc c euipe ce pre:Icccre: ce :ervic, c
CGIl e:Ic cIuc|menIe e:IruIurccc cc fcrmc mc:Irccc nc figurc 2.
/c |cngc cc: |Iimc: cnc:, c: SuperinIencncic: e Uniccce: E:pecici: ccnIrcIcrcm Icnicc:
Ierceirizccc: ce cpcic ccmini:IrcIivc, :em ccnfigurcr um ccnIrcIc ce Ierceirizccc ce
:ervic: ce Il. EnIre e::e: Icnicc:, c: ue :e ce:Icccm pcr :eu ccnhecimenIc ce :upcrIe cc
u:ucric, mcnuIencc ce rece e ce micrcccmpuIcccre: cccLcm pcr :e ceciccr c e::c:
Icrefc:. Mc: e::e uccrc ncc pcce, cincc, :er ccn:icerccc ccmc umc repre:enIccc cc


32
CGIl nc: uniccce:.


Figurc 2 - Crgcncgrcmc cc CGIl


5.2. Fc||Iicc: FL|icc:, Frcgrcmc: e /ce:
C IrcLc|hc cc lFH/N pcce :er reccnhecicc em 1.117 Len: IcmLccc:, civicicc: em 1.00
Len: IcmLccc: incivicuc|menIe, ucIrc ccnjunIc: rurci: e 83 :|Iic: urLcnc: |ue eng|cLcm
mci: ce 40 mi| ecificcce:]. CuIrc: 20 :|Iic: urLcnc: enccnIrcm-:e em prcce::c ce
IcmLcmenIc. Hc 22 pci:cgen: ncIurci: IcmLccc:. /|m ci::c, re:pcn:cve| pe|c
mcnuIencc cc invenIcric ce 40 mi| Len: mcvei: e inIegrccc:. CucnIc cc FcIrimcnic
/ruec|cgicc, mci: ce 15 mi| :|Iic: jc e:Icc in:ericc: nc Cccc:Irc Nccicnc|.
CucnIc cc pcIrimcnic imcIeric|, hc cezenc: ce invenIcric: rec|izccc: pcr Iccc c IerriIcric


33
Lrc:i|eirc, IcnIc ce Feferncic: Cu|Iurci: ucnIc ce Diver:iccce Ling|:Iicc. E::e: invenIcric:
:cc re:pcn:cvei: pe|c ccnhecimenIc ce civer:c: ccm|nic: cc vicc :ccic| - ce|eLrcce:,
:cLere:, mccc: ce fczer, |ugcre: e fcrmc: ce expre::cc - cc: uci: :cc cIriLu|cc: :enIicc: e
vc|cre: ce impcrIcncic ciferenciccc, ccn:IiIuincc, pcr i::c, mcrcc: ce icenIiccce e
memcric pcrc ceIerminccc grupc :ccic|.
/|m cc FcIrimcnic Cu|Iurc|, c lFH/N cincc |icc ccm c ge:Icc ce 15.000 vc|ume: ce |ivrc: e
periccicc:, e:pc|hccc: em LiL|icIecc: pcr Iccc c pc|:, e cenIenc: ce mi|hcre: ce
cccumenIc: cruiv|:Iicc:, regi:Irc: fcIcgrcficc:, cinemcIcgrcficc:, vicecgrcficc: e ce cucic.
/: cce: ce rcIinc empreencicc: nc lFH/N ccmpreencem umc imen:c gcmc ce
cIiviccce:: vi:Icric:, vi:iIc: Icnicc: e fi:cc|izccc ce nc|ec: hi:Icricc: IcmLccc: e :eu
enIcrnc, ce :|Iic: cruec|cgicc: e ce Len: cu|Iurci: mcvei: e imcvei:: mci: ce cuc: mi|
cnc|i:e: cnuci: ce prcce::c: e cprcvccc ce prcjeIc:: emi::cc ce cuIcrizcce:,
ncIificcce: e emLcrgc:: cccmpcnhcmenIc cc execucc ce inIervence: e prcjeIc::
ccccc ce mecicc: |egci: em cc:c ce furIc cu ccnc ce Len: IcmLccc:: cnuc|menIe, mci:
ce 700 cnc|i:e: e emi::ce: ce pcrecere: Icnicc: pcrc c: prcgrcmc: ce renncic fi:cc| cc
Mini:Iric cc Cu|Iurc: cuIcrizccc pcrc circu|ccc e ccmercic|izccc ce Len: cu|Iurci::
e|cLcrccc ce in:Iruce: ce IcmLcmenIc, ce invenIcric:, ce |cucc: Icnicc: e ce
re|cIcric:: cnc|i:e ce E:Iucc: e Fe|cIcric: ce lmpccIc /mLienIc| :cLre empreencimenIc:
pcIencic|menIe ccpcze: ce cfeIcr c pcIrimcnic cu|Iurc| Lrc:i|eirc: c|m ce emi::cc ce
pcrecere: :cLre re|cIcric: prccuzicc: pcr cuIrc: in:IiIuice:.
/pe:cr cc: inmerc: cificu|ccce: re|ccicnccc: ccm c ccrncic ce pe::cc| e ccnIcncc ccm
infrc-e:IruIurc in:uficienIe e ci:per:c IerriIcric|menIe, c lFH/N :e empenhc nc rec|izccc ce
:uc: Icrefc: impre:cinc|vei:, :cL penc ce percer c re:peiIcLi|iccce ue cLIeve cc |cngc ce
:uc IrcjeIcric in:IiIucicnc|, IcnIc em n|ve| nccicnc| ucnIc inIernccicnc|. E::c: Icrefc: vm
:encc execuIccc: pcr :eu: Icnicc: ccm umc cecicccc cif|ci| ce :er enccnIrccc nc :eIcr
pL|icc.
Nc F|cnc F|uricnuc| 2008-2011, c: principci: prcgrcmc: c ccrgc cireIc cu incireIc cc lFH/N
:cc 8rc:i| FcIrimcnic Cu|Iurc|: Cu|Iurc e Irccice:: Memcric Vivc: Ge:Icc cc Fc||Iicc ce
Cu|Iurc: Ge:Icc cc FcrIicipccc em Crgcni:mc: lnIernccicnci:: Vc|crizccc cc Serviccr
FL|icc e /pcic /cmini:IrcIivc. DenIre e|e:, ce:Iccc-:e c 8rc:i| FcIrimcnic Cu|Iurc|,
re:pcn:cve| pcr uc:e c IcIc|iccce cc: cce: ce pre:ervccc e :c|vcgucrcc cc pcIrimcnic
mcIeric| e imcIeric|. Suc: cce: :cc: Ge:Icc e ccmini:Irccc cc prcgrcmc: Fi:cc|izccc e
in:pecc Icnicc: CcpcciIccc ce recur:c: humcnc:: /mp|iccc e mccernizccc ce
|cLcrcIcric:: Fre:ervccc ce ccervc: cccumenIci: privccc: cc: pre:icenIe:: Fre:ervccc
ce Len: cu|Iurci: ce ncIurezc mcIeric|: Ecucccc pcIrimcnic|: Frcmccc e inIerccmLic ce


34
evenIc:: Frccucc e ci:IriLuicc ce mcIeric| :cLre pcIrimcnic: /ccuIe|cmenIc ce Len:
cu|Iurci:: lcenIificccc e invenIcric ce Len: cu|Iurci: ce ncIurezc imcIeric|: /mp|iccc ce
ccervc: cccumenIci:: FcmenIc c prcjeIc: nc crec cc FcIrimcnic Cu|Iurc|: Fe:ui:c: :cLre
pre:ervccc: Sc|vcgucrcc ce Len: cu|Iurci: ncIurezc imcIeric|: Fegi:Irc ce Len: cu|Iurci:
ncIurezc imcIeric|: Fre:ervccc ce ccervc: cccumenIci:: Ge:Icc e mcnuIencc cc: Len:
cc exIinIc Fece Ferrcvicric Fecerc|: lcenIificccc e invenIcric ce Len: cu|Iurci: ce ncIurezc
mcIeric|. /: infcrmcce:, inicicIivc: e evenIc: referenIe: cc: vcric: prcjeIc: e:Icc ci:pcn|vei:
pcrc ccn:u|Ic nc encerec hIIp://www.iphcn.gcv.Lr.
/ pcrIir ce 200 e ccm previ:cc ce ccnc|u:cc pcrc finc| ce 200, inicicu-:e um |enIc
prcce::c ce cL:crcc cc Frcgrcmc McnumenIc pe|c e:IruIurc cc lFH/N. E::e prcgrcmc,
iniciccc efeIivcmenIe em 2000 c ccrgc cc Mini:Iric cc Cu|Iurc |ccm fincncicmenIc cc
8cncc lnIercmericcnc ce De:envc|vimenIc - 8lD - e cpcic cc UNESCC], prccurcu ccnjugcr
recuperccc e pre:ervccc cc pcIrimcnic hi:Icricc ccm ce:envc|vimenIc eccncmicc e
:ccic|, cIucncc em ciccce: hi:Icricc: jc prcIegicc: pe|c lFH/N. Seu cLjeIivc fci cgir ce
fcrmc inIegrccc nc: nc|ec: urLcnc:, prcmcvencc cLrc: ce re:Icurccc e recuperccc
cc: Len: IcmLccc:, cccmpcnhccc: ce cIiviccce: ce ccpcciIccc ce mcc-ce-cLrc
e:pecic|izccc em re:Icurc, fcrmccc ce cgenIe: |ccci: ce cu|Iurc e Iuri:mc, prcmccc ce
cIiviccce: eccncmicc: e prcgrcmc: ecuccIivc:. C: re:u|Iccc: cLIicc: pe|c Frcgrcmc fcrcm
cvc|iccc: ccmc ce muiIc :uce::c e Iccc: c: cpcrIe: ccnceiIuci: e gerencici: pcr e|e
inIrccuzicc: e:Icc :encc cefiniIivcmenIe Ircn:fericc: c e:IruIurc permcnenIe cc E:Iccc,
inc|u:ive umc imen:c ccrgc ce cccc: e umc ncvc rec|iccce crcmenIcric.
Ne::e ccnIexIc in:IiIucicnc|, c Iecnc|cgic cc infcrmccc pc::ui um pcpe|-chcve nc
imp|emenIccc cc: prcgrcmc: e cce: cc F|cnc F|uricnuc|. Dc pcnIc ce vi:Ic ce Il,
pccem-:e ce:Icccr c: :eguinIe: eixc: ce e:IruIurccc ue :e Irccuzem ccmc nece::iccce:
e:IrcIgicc: cc ln:IiIuicc em :uc: cIiviccce: ce fcrmu|ccc e execucc ce :uc: pc||Iicc::
c. ci:pcniLi|izccc ce :ervic: e::encici: ce Il ce cccrcc ccm reui:iIc: m|nimc: ce
:egurcnc e perfcrmcnce:
L. uIi|izccc ce :i:Iemc: Lc:eccc: em cerIificccc cigiIc| e cccumenIccc e|eIrcnicc
pcrc cuIcmcIizcr c: cIiviccce: ce ge:Icc e cvc|iccc ce prcjeIc: e eciIci: cu|Iurci::
c. cigiIc|izccc e cifu:cc mu|Iim|cic ce ccervc: cu|Iurci::
c. ccn:c|icccc ce umc rece pcrc inIerccmLic e cc|eIc ce infcrmcce: envc|vencc
e:Iccc:, munic|pic: e enIiccce: cc :ccieccce civi|: e
e. ccn:c|icccc ce Lc:e: ce cccc: ccm inciccccre:, e:IcI|:Iicc:, e cemci: infcrmcce:
e :uL:|cic: pcrc c fcrmu|ccc e cvc|iccc ce pc||Iicc: cu|Iurci:.



35
5.3. CcnIexIc E:IrcIgicc
/: cce: ce Iecnc|cgic cc lnfcrmccc cc lFH/N enccnIrcm-:e in:ericc: em um
ceIerminccc ccnIexIc e:IrcIgicc, nc cruzcmenIc ce ucIrc veIcre:, repre:enIccc:
grcficcmenIe pe|c figurc 3. /: cce: ce Il :cc ccn:IiIu|cc: pcrc cIencer c: nece::iccce: ce
infcrmccc cpre:enIccc: pe|c lFH/N e, em mencr grcu, pe|c Mini:Iric cc Cu|Iurc, pcr meic
cc IrcLc|hc cc: funcicncric: em exerc|cic nc CGIl. E::c: cce: :e imp|emenIcm ce cccrcc
ccm c |egc|iccce e c: cireIrize: gcverncmenIci: ue vi:cm c me|hcric cc gcverncnc
pL|icc, ccm imp|emenIccc cc: me|hcre: prcIicc: cc mercccc.

5.3.1. 1
c
VeIcr: nece::iccce: e expecIcIivc: in:IiIucicnci:
/: nece::iccce: in:IiIucicnci: fcrcm e|encccc: nc iIem 5.2. lniciccc c imp|emenIccc cc
FDIl, c expecIcIivc in:IiIucicnc| pcrc c: prcximc: cnc: c|ccncr c: cLjeIivc: e:IrcIgicc:
ciIccc: nc iIem 5.4 e cperfeiccr c pre:Iccc ce :ervic: ce Il, pcr meic ce umc ge:Icc
eficienIe ue eng|cLe Iccc: c: :egmenIc: cc: :ervic: ce Il e recur:c: ci:pcniLi|izccc:.


Figurc 3 - CcnIexIc e:IrcIgicc cc: cce: ce Il


3
5.3.2. 2
c
VeIcr: cireIrize: ce Gcvernc
/: cireIrize: gcverncmenIci: :cc c principc| referncic nc ccncucc cc: cIiviccce: e
prcjeIc: ce Il, umc vez ue c: ge:Icre: e c: u:ucric: cevem pre:ervcr c: Frinc|pic: cc
/cmini:Irccc FL|icc. Exi:Iem ucIrc grupc: principci: ce cireIrize: ue, cpe:cr ce IrcIcrem
ce Iemc: civer:c:, pccem :er ccn:icerccc: Lem c|inhccc: enIre :i: c Gcvernc E|eIrcnicc |cu
e-Gcv], c lCF-8rc:i|, c: /ccrccc: cc ICU e c: ncrmc: emcnccc: pe|c SecreIcric ce Lcg|:Iicc
e Iecnc|cgic cc lnfcrmccc cc Mini:Iric cc F|cnejcmenIc, CrcmenIc e Ge:Icc |SLIl.MF].
Nc cnc 2000, c Gcvernc 8rc:i|eirc cricu um Grupc ce IrcLc|hc lnIermini:Ieric| pcrc excmincr
e prcpcr pc||Iicc:, cireIrize: e ncrmc: ce Il. Seu cLjeIivc erc cricr umc :ccieccce cigiIc|. C
principc| re:u|Iccc fci c criccc cc CcmiI ExecuIivc cc Gcvernc E|eIrcnicc, cujc SecreIcric
ExecuIivc fci c::umicc pe|c SLIl.MF c pcrIir ce 2003. Nc:cic, pcrIcnIc, c e-Gcv

, ue
emcncu :uc: cireIrize: gerci: pcrc Iccc c: pc||Iicc: ce Il cc Gcvernc Fecerc|:
c. / pricriccce cc Gcvernc E|eIrcnicc c prcmccc cc ciccccnic.
L. / lnc|u:cc DigiIc| inci::ccicve| cc Gcvernc E|eIrcnicc.
c. C ScfIwcre Livre um recur:c e:IrcIgicc pcrc c imp|emenIccc cc Gcvernc
E|eIrcnicc.
c. / ge:Icc cc ccnhecimenIc um in:IrumenIc e:IrcIgicc ce crIicu|ccc e ge:Icc cc:
pc||Iicc: pL|icc: cc Gcvernc E|eIrcnicc.
e. C Gcvernc E|eIrcnicc ceve rccicnc|izcr c u:c ce recur:c:.
f. C Gcvernc E|eIrcnicc ceve ccnIcr ccm um crccLcuc inIegrccc ce pc||Iicc:,
:i:Iemc:, pccrce: e ncrmc:.
g. lnIegrccc cc: cce: ce Gcvernc E|eIrcnicc ccm cuIrc: n|vei: ce gcvernc e cuIrc:
pccere:.
Nc me:mc cnc ce 2003, c pcrIir cc: e:fcrc: ce:Ie CcmiI ExecuIivc, fci criccc c e-Fing,
:ig|c pcrc c: grupc: ce IrcLc|hc ue IrcIcm cc: Fccrce: ce lnIercpercLi|iccce cc Gcvernc
E|eIrcnicc. EnIence-:e pcr lnIercpercLi|iccce c ccnjunIc ce crIefcIc: |egci:, crgcnizccicnci:
e Iecnc|cgicc: ue permiIem c inIerccmLic ce infcrmccc e|eIrcnicc enIre crgcc: ci:IinIc:
cu enIre :i:Iemc: ce um me:mc crgcc. Seu cLjeIivc pc::iLi|iIcr ue c: cccc:
ccmini:Irccc: pcr um crgcc pc::cm :er reuIi|izccc: e cprcveiIccc: pcr cuIrc:, pcrc ue
prccuzcm mci: e me|hcr infcrmccc e eviIem :uc recunccncic.
Fcrc i::c, c e-Fing cefine um ccnjunIc m|nimc ce premi::c:, pc||Iicc: e e:pecificcce:
Icnicc: ue regu|cmenIcm c uIi|izccc cc Il nc Gcvernc Fecerc|, e:IcLe|ecencc c:
ccncice: ce inIerccc ccm c: cemci: Fccere: e E:ferc: ce Gcvernc e ccm c :ccieccce

Mci: infcrmcce: nc :|Iic www.gcvernce|eIrcnicc.gcv.Lr

37
em gerc|. Em ccn:IcnIe cIuc|izccc
7
, c e-Fing ccrccIerizc-:e ccmc umc pc||Iicc pL|icc
ccnceLicc ccmc e:IruIurc Lc:icc pcrc c e:IrcIgic ce gcvernc e|eIrcnicc, cp|icccc
inicic|menIe cc Gcvernc Fecerc|, mc: ccm ccnIriLuicc ce cuIrc: pccere:, permiIincc
rccicnc|izcr inve:IimenIc: em Il pcr meic cc ccmpcrIi|hcmenIc, reu:c e inIerccmLic ce
recur:c: Iecnc|cgicc:. /Iuc|menIe, e|c cccrcenccc pe|c: crgcc:: c SLIl.MF, c ln:IiIuIc
Nccicnc| ce Iecnc|cgic cc lnfcrmccc, cc Fre:icncic cc FepL|icc, e c SEFFFC, empre:c
pL|icc vincu|ccc cc Mini:Iric cc Fczencc, ue IrcIc e:pecic|menIe cc: pc||Iicc: ce
ci::eminccc cc :cfIwcre |ivre.
Dc: IrcLc|hc: cc e-Fing, :urgircm cci: impcrIcnIe: re:u|Iccc:: c e-M/G e c L/G. C e-M/G,
:ig|c pcrc Mcce|c ce /ce::iLi|iccce ce Gcvernc E|eIrcnicc, :urgiu pcrc cIencer c umc
exigncic cc cecreIc 5.2, puL|icccc em cezemLrc ce 2004, ue Icrnc cLrigcIcric c
cce::iLi|iccce cc: pcrIci: e :|Iic: e|eIrcnicc: cc ccmini:Irccc pL|icc pe|c: pe::cc: ccm
nece::iccce: e:pecici:, gcrcnIincc-|he: c p|enc cce::c cc: ccnIecc: ci:pcn|vei:. Ccn:i:Ie,
pcrIcnIc, em um ccnjunIc ce reccmenccce: pcrc crienIcr prcfi::icnci: ue Ienhcm
ccnIcIc ccm puL|icccc ce infcrmcce: cu :ervic: nc lnIerneI c ce:envc|ver, c|Iercr e
cceucr pcginc:, :|Iic: e pcrIci:, Icrncncc-c: cce::|vei: cc mcicr nmerc ce pe::cc:
pc::|ve|, ce fcrmc ccerenIe ccm c: nece::iccce: Lrc:i|eirc: e em ccnfcrmiccce ccm c:
pccrce: inIernccicnci:. Em 2007, c FcrIcric n
c
3, ce 7 ce mcic, in:IiIucicnc|izcu c e-M/G,
Icrncncc :uc cL:ervcncic cLrigcIcric nc: :|Iic: e pcrIci: cc gcvernc Lrc:i|eirc.
Ccn:icercncc ue c: gcvernc: ce Iccc c muncc :cc c: mcicre: prccuIcre: e ccn:umiccre:
ce cccc: e infcrmcce:, :eu: crgcc: ci:pcniLi|izcm grcnce ucnIiccce ce infcrmcce: e
:ervic: em pcrIci: e :|Iic: cc weL. Nc enIcnIc, c grcnce vc|ume e c ccmp|exiccce cc
e:IruIurc gcverncmenIc| pccem Icrncr c |ccc|izccc cc infcrmccc umc Icrefc cif|ci| - cI
me:mc impc::|ve| - pcrc c: ciccccc:. / Li:Ic ce /::unIc: cc Gcvernc |L/G], fci criccc,
pcrIcnIc, pcrc cjuccr c: ciccccc: c enccnIrcr infcrmcce:, incepencenIemenIe cc
ccnhecimenIc cc e:IruIurc cc gcvernc cu :cL re:pcn:cLi|iccce ce uc| crgcc c c::unIc :e
cchc.
C :eguncc grupc ce cireIrize: :e enccnIrcm nc: pc||Iicc: cc lCF-8rc:i|, :ig|c pcrc lnfrc-
e:IruIurc ce Chcve: FL|icc: 8rc:i|eirc. C lCF-8rc:i|
8
pcce :er cefinicc ccmc c ccceic
hiercruicc e ce ccnficnc ue vicLi|izc c emi::cc ce cerIificccc: cigiIci: pcrc
icenIificccc cc ciccccc ucncc Ircn:ccicncncc nc meic virIuc|, ccmc c lnIerneI.
8c:iccmenIe, c CerIificccc DigiIc| funcicnc ccmc umc e:pcie ce ccrIeirc ce icenIiccce

7
/Iuc|menIe, c e-Fing pc::ui c ver:cc 4.0, puL|icccc em cezemLrc ce 2008. EnccnIrc-:e em ccn:u|Ic pL|icc, cI
cic 13.11.200, c ver:cc 2010 cc cccumenIc. Mci: infcrmcce: nc :|Iic
hIIp://www.gcvernce|eIrcnicc.gcv.Lr/ccce:-e-prcjeIc:/e-ping-pccrce:-ce-inIercpercLi|iccce

8
hIIp://www.iIi.gcv.Lr/Iwiki/Lin/view/CerIificcccc/WeLHcme


38
virIuc| ue permiIe c icenIificccc :egurc cc cuIcr ce umc men:cgem cu Ircn:ccc em
rece ce ccmpuIcccre:. C prcce::c ce cerIificccc cigiIc| uIi|izc prccecimenIc: |cgicc: e
mcIemcIicc: Lc:IcnIe ccmp|exc: pcrc c::egurcr ccnficencic|iccce, inIegriccce cc:
infcrmcce: e ccnfirmccc ce cuIcric.
C CerIificccc DigiIc| um cccumenIc e|eIrcnicc, c::inccc cigiIc|menIe pcr umc Ierceirc
pcrIe ccnficve|, ue icenIificc umc pe::cc, :ejc e|c f|:icc cu jur|cicc, c::ccicncc-c c umc
chcve pL|icc. Um cerIificccc cigiIc| ccnIm c: cccc: ce :eu IiIu|cr ccmc ncme, ccIc ce
nc:cimenIc, chcve pL|icc, ncme e c::incIurc cc /uIcriccce CerIificcccrc ue c emiIiu,
pccencc cincc ccnIer cccc: ccmp|emenIcre: ccmc CFF, I|Iu|c ce e|eiIcr, FG, enIre cuIrc:.
Ccn:icercncc c: nece::iccce: in:IiIucicnci: ce ce:envc|vimenIc ce :c|uce: Lc:eccc: em
cccumenIc: e prcce::c: e|eIrcnicc:, nece::cric c ccnfcrmiccce IcIc| ccm c: pccrce: ce
cerIificccc cc lCF-8rc:i|.
/: ceci:ce: e reccmenccce: cc: crgcc: ce ccnIrc|e, ccmc c IriLunc| ce CcnIc: cc Unicc
e c CcnIrc|cccric-Gerc| cc Unicc, re:pecIivcmenIe ICU e CGU, exercem imen:c inf|uncic
cireIivc nc: cce: ce Il cc Gcvernc Fecerc|. C: cccrccc: e :mu|c: cc ICU, pcr exemp|c,
Im fcrIe ccrcIer per:uc:ivc e, cnIe :uc exi:Incic, Im :icc :eguicc: c ri:cc, IcnIc pe|c:
Ccn:u|Icric: Jur|cicc: cc: crgcc: |ccn:IiIu|cc: pe|c: Frccurcccre: Fecerci:], ucnIc pe|c:
/uciIcric: lnIernc: e CcnIrc|e ExIernc. C IrcLc|hc ce::e: crgcc: re:u|Icu nc fcrmccc cc
ccmuniccce IlCcnIrc|e, ccm c finc|iccce ce ccn:IiIuir umc cmp|c rece ce cux||ic mIuc nc
:c|ucc ce prcL|emc: re|cIivc: c cp|icccc cc Il em crgcc: cc rece ccnIrc|ccc

.
C |Iimc grupc ce cireIrize: :cc c: ncrmc: puL|icccc: pe|c SLIl.MF. Criginccc: pe|c:
crienIcce: cc ICU re:umicc: em :eu: /ccrccc:, Ici: ncrmc: Im cuxi|iccc :cLremcneirc c
e:IruIurccc cc: crec: ce Il cc: Mini:Iric: e :uc: vincu|ccc:. Em 2008, Ir: puL|iccce:
fcrcm re:pcn:cvei: pe|c primeirc cvcnc: c lN 02, vc|Iccc Lc:iccmenIe pcrc c::unIc: ce
Lcg|:Iicc: c lN 04, vc|Iccc e:pecificcmenIe pcrc c ccnIrcIccc ce :ervic: ce Il, ccmc jc
mencicnccc nc Ccp|Iu|c 3: e c FcrIcric n
c
11, ce 30 ce cezemLrc, ue in:IiIui c E:IrcIgic
Gerc| ce Il cc Gcvernc Fecerc|. Em 200, puL|iccrcm-:e c lN 03, ue c|Ierc c lN 02, e c
FcrIcric n
c
8, ce 12 ce cgc:Ic, ue in:IiIui c per|ccc ce Ircn:icc cc: crgcc:, pcrc :e
cccpIcrem c lN 04. CuIrc IrcLc|hc ce exIremc impcrIcncic cc SLIl :uc pcrceric ccm c
E:cc|c Nccicnc| ce /cmini:Irccc FL|icc, nc e|cLcrccc e imp|cnIccc cc Frcgrcmc ce
De:envc|vimenIc ce Ge:Icre: ce Iecnc|cgic cc lnfcrmccc |DGIl], ccmpc:Ic pcr ucIrc
mccu|c:, IcIc|izcncc 152 hcrc:-cu|c: E|cLcrccc cc FDIl, F|cnejcmenIc ce CcnIrcIccc ce
Il, Se|ecc ce Fcrnececcre: ce Il e Ge:Icc ce CcnIrcIc: ce Il. Ne:Ie excIc mcmenIc, c
Ierceirc Iurmc e:Ic :encc ccpcciIccc e, cI cLri| ce 2010, cuIrc: 15 Iurmc: jc Iercc iniciccc

Mci: infcrmcce: nc :|Iic hIIp://www.IiccnIrc|e.gcv.Lr/pcrIc|/pcge/pcrIc|/IiccnIrc|e/

3
e finc|izccc Iccc: c: mccu|c:.

5.3.3. 3
c
VeIcr: me|hcre: prcIicc: cc mercccc
Gcverncnc ce Il um ccnjunIc ce prcIicc:, pccrce: e re|ccicncmenIc: e:IruIurccc:,
c::umicc: pcr ge:Icre:, Icnicc: e u:ucric: ce Il ce umc crgcnizccc, ccm c finc|iccce ce
gcrcnIir ccnIrc|e: efeIivc:, cmp|icr c: prcce::c: ce :egurcnc, minimizcr c: ri:cc:, cmp|icr c
ce:empenhc, cIimizcr c cp|icccc ce recur:c:, recuzir c: cu:Ic:, ccr :upcrIe c: me|hcre:
ceci:ce: e, ccn:eenIemenIe, c|inhcr c crec ce Il c ce negccic:. / premi::c mci:
impcrIcnIe cc Gcverncnc ce Il prcmcver Ic| c|inhcmenIc cceuccc enIre c: cireIrize: e
cLjeIivc: e:IrcIgicc: cc crgcnizccc e c: cce: cc cic-c-cic cc: euipe: ce Il, ccm
e|evccc cc uc|iccce cc infcrmccc ci:pcniLi|izccc cc: u:ucric: .
Nc imp|emenIccc ce::c: ncvc: prcIicc: e pccrce: ce IrcLc|hc, nece::cricmenIe c crec
ce Il ceverc cIenIcr-:e pcrc c: me|hcre: prcIicc: jc e:IcLe|ecicc: nc mercccc,
Lc:iccmenIe, pcr 2 mcIivc:. C primeirc, cevicc cc fcIc ce e::e: prccecimenIc: jc Ierem
:icc cmp|cmenIe Ie:Iccc: e vc|icccc: em :iIucce: civer:c:, IcnIc nc cmLiIc
gcverncmenIc| ucnIc nc privccc, recuzincc :ignificcIivcmenIe c: ri:cc: inerenIe: c :uc
execucc. C :eguncc ceve-:e cc fcIc ce ue Lcc pcrIe cc: reccmenccce: cIuci: cc:
crgcc: ce ccnIrc|e e:Ic :encc funccmenIccc ju:IcmenIe em pccrce: Icnicc:
inIernccicnci: ce referncic c e::c: me|hcre: prcIicc:.
E::c: Lcc: prcIicc: e:Icc e:IruIurccc: em civer:c: mcce|c: |cu frcmewcrk:] crgcnizccicnci:
e:IcLe|ecicc: pe|c mercccc. Nc Ccp|Iu|c 3, c lIlL e c CC8lI fcrcm ciIccc:. /|m ce::e:,
pccem :er cL:ervccc: c: ncrmc: lSC
10
, c FM8CK
11
, c CMMl
12
e c MFS.8F
13
, cc: uci: :ercc
exIrc|cc: c: pcnIc: ue cuxi|icrcc c lFH/N c imp|emenIcr :eu FDIl e cIingir c: cLjeIivc: ce
me|hcric cc gcverncnc.


10
|nte|nct|cnc| C|gcn|zct|cn |c| Stcncc|c|zct|cn cu Crgcnizccc lnIernccicnc| pcrc Fccrcnizccc.

11
C F|cect /cncgenent 8ccy c| Kncw|ecge um ccnjunIc ce prcIicc: em gerncic ce prcjeIc: |evcnIccc pe|c
FrcjecI McncgemenI ln:IiIuIe |FMl] e ccn:IiIui c Lc:e cc meIccc|cgic ce gerncic ce prcjeIc: cc FMl. E::c:
prcIicc: :cc ccmpi|ccc: nc fcrmc ce um guic, chcmccc ce Guic cc CcnjunIc ce CcnhecimenIc: em
GerencicmenIc ce FrcjeIc:, cu Guic FM8CK.

12
C CMMl |Ccpcc|||ty /ctu||ty /cce| |nteg|ct|cn] um mcce|c ce referncic ue ccnIm prcIicc: nece::cric: c
mcIuriccce em ci:cip|inc: e:pec|ficc:, cenIre c: uci:, c Engenhcric ce ScfIwcre.

13
C MFS.8F, cu Me|hcric ce Frcce::c: cc ScfIwcre 8rc:i|eirc, , :imu|IcnecmenIe, um mcvimenIc pcrc c me|hcric e
um mcce|c ce uc|iccce ce prcce::c vc|Iccc pcrc c rec|iccce cc mercccc ce peuenc: e mcic: empre:c: ce
ce:envc|vimenIc ce :cfIwcre nc 8rc:i|. E|e :e Lc:eic nc CMMl, nc: ncrmc: lSC/lEC 12207 e lSC/lEC 15504 e nc
rec|iccce cc mercccc Lrc:i|eirc. Umc cc: principci: vcnIcgen: cc mcce|c :eu cu:Ic recuzicc ce cerIificccc em
re|ccc c: ncrmc: e:Ircngeirc:, :encc icec| pcrc micrc, peuenc: e mcic: empre:c:.


40
5.3.4. 4
c
VeIcr: e:Icgic cIuc| cc crec ce Il cc lFH/N
/ crec ce Il cc lFH/N c uniccce execuIcrc ue ncc :c e:Ic :uLmeIicc c e:Ie ccnIexIc
e:IrcIgicc mc: IcmLm umc vcricve| c :er IrcIccc. / cimen:cc cc fcrc ce IrcLc|hc
cIuc| e :uc ci:IriLuicc IerriIcric|, c: ferrcmenIc: Iecnc|cgicc: em u:c e c mcIuriccce ce
:eu: prcce::c: ce IrcLc|hc :cc fcIcre: cr|Iicc: ue pccem IcnIc re:Iringir ccmc c|cvcnccr c
pre:Iccc ce :ervic: e c execucc cc: prcjeIc: ue :ercc cLjeIc cc F|cnc ce /cc
prcpc:Ic nc Ccp|Iu|c 1.
Ccnfcrme cnc|i:e iniciccc nc iIem 5.1, c crec ce Il cc lFH/N, cevicc c Lcixc ucnIiccce ce
pe::cc|, ccncenIrc-:e nc :uc principc| uniccce execuIcrc, c Cccrcenccc-Gerc| ce
Iecnc|cgic cc lnfcrmccc, ccm c fcrc ce IrcLc|hc ceIc|hccc nc Ccp|Iu|c 13. Ne:Ie
me:mc ccp|Iu|c, :ercc IrcIccc: minucic:cmenIe :uc: nece::iccce: ce cmp|iccc e ce
ccpcciIccc, em vi:Ic cc ucnIiccce ce prcjeIc: exigicc: pe|c FDIl.


5.4. CLjeIivc: E:IrcIgicc:
Ccn:icercncc Iccc c ccnIexIc e:IrcIgicc cpre:enIccc cc |cngc cc Ccp|Iu|c 5, c:
:eguinIe: cLjeIivc: cevercc :er cIingicc: c pcrIir cc execucc cc: cce: cc FDIl cc lFH/N:
c. rec|izccc ce cicgnc:Iicc prcfuncc ce Iccc: c: :egmenIc: cc: :ervic: ce Il
cpre:enIccc: nc figurc 1:
L. mccernizccc cc infrc-e:IruIurc Iecnc|cgicc e ce :ervic:, ccm rencvccc,
pccrcnizccc e mccernizccc ccn:IcnIe cc :eu pcrue ccmpuIccicnc|, ce cccrcc
ccm c: referncic: gcverncmenIci: e ce mercccc nc ue Icnge cc: c:pecIc: ce
:egurcnc, perfcrmcnce, ccnecIiviccce, u:cLi|iccce e ci:pcniLi|iccce:
c. pre:Iccc ce cux||ic ccn:IcnIe c: SuperinIencncic:, E:criIcric: Icnicc: e Uniccce:
E:pecici:, vi:cncc c pccrcnizccc Iecnc|cgicc ce :eu pcrue e c ccn:IiIuicc ce :uc
crec ce Il", ccmc repre:enIccc |ccc| cc CGIl:
c. imp|cnIccc prcgre::ivc ce :c|uce: e prccuIc: em :cfIwcre |ivre, :cLreIucc nc infrc-
e:IruIurc, ccn:icercncc c: |imiIcce: cc: u:ucric: e c: nece::iccce: ce ccmunicccc
ccm c :ccieccce:
e. |icencicmenIc prcgre::ivc cc: :cfIwcre: prcprieIcric:, ccm cIuc|izccc ccn:IcnIe cc:
ver:ce::
f. imp|cnIccc ce ncvc pcrccigmc ce ce:envc|vimenIc ce :i:Iemc: e :|Iic:, inc|uincc
cerIificccc cigiIc|, cccumenIccc e|eIrcnicc, inIercIiviccce e ccervc cigiIc|izccc:


41
imp|cnIccc ce cruiIeIurc ce inIegrccc e inIercpercLi|iccce enIre :i:Iemc: cc
lFH/N e c: Si:Iemc: Gerencici: FL|icc: E:IruIurcccre: ce Gcvernc |Sl/Fl, Sl/FE, SlDCF,
Sl/SG, SlCFG, SlGFL/N...]:
g. imp|cnIccc ce ferrcmenIc: ce 8u:ine:: lnIe||igence
14
, pcrc :uL:icicr c ccn:Irucc ce
Lc:e: ce cccc: ccm inciccccre:, e:IcI|:Iicc: e infcrmcce: re|evcnIe: pcrc c
fcrmu|ccc, execucc, cccmpcnhcmenIc e cvc|iccc ce pc||Iicc:, prcgrcmc: e
cce: cc lFH/N:
h. imp|cnIccc prcgre::ivc ce Iecnc|cgic GlS
15
, |ivre cu prcprieIcric, pcrc
ce:envc|vimenIc ce mccu|c: em :i:Iemc: ue nece::iIcrem ce gecrreferencicmenIc
e gecprcce::cmenIc pcrc me|hcr cccc:Irc, vi:uc|izccc e ccrccIerizccc cc: cLjeIc:
c|vc cc: pc||Iicc: pL|icc: cc lFH/N:
i. imp|cnIccc prcgre::ivc ce cmLienIe ce vicecccnferncic enIre c: Sece:,
SuperinIencncic:, E:criIcric: Icnicc: e Uniccce: E:pecici:: imp|cnIccc ce recur:c:
ce weLccnferncic:
j. imp|cnIccc ce me|hcric: uc|iIcIivc: cc rece inIernc, cc rece W/N e cmp|iccc cc
rece VFN:
k. cre:cimenIc e ccnIrcIccc ce mcc-ce-cLrc e:pecic|izccc:
|. e|evccc cc n|ve| ce mcIuriccce e Lu:cc cc ccnfcrmiccce cc: prcce::c: inIernc:,
Iencc em vi:Ic c: principci: frcmewcrk: ce Gcverncnc ce Il cc mercccc:
m. cefinicc ce pccrce:, ceviccmenIe cccumenIccc: e fcrmc|izccc:, pcrc Iccc: c:
:egmenIc: ce :ervic: ce Il.


14
8u:ine:: lnIe||igence |8l]: Iecnc|cgic ue cc :u:IenIccc cc prcce::c ce cc|eIc, crgcnizccc, cnc|i:e,
ccmpcrIi|hcmenIc e mcniIcrcmenIc ce infcrmcce: ue cferecem :upcrIe c ceci:cc e ge:Icc ce negccic:.

15
GlS um ccrcnimc pcrc Gecgrcphic lnfcrmcIicn Sy:Iem cu Si:Iemc ce lnfcrmccc Gecgrcficc |SlG]. um
:i:Iemc ce hcrcwcre, :cfIwcre, infcrmccc e:pccic| e prccecimenIc: ccmpuIccicnci: ue permiIe e fcci|iIc c
cnc|i:e, ge:Icc cu repre:enIccc cc e:pcc e cc: fencmenc: ue ne|e cccrrem.


42






43












. FrccuIc: e Servic: ce Il nc lFH/N


C c|ccnce cc: cLjeIivc: e:IrcIgicc: cefinicc: nc iIem 5.4 exige pe:ccc: inve:IimenIc:
fincnceirc: e ce pe::cc|, c|m ce ge:Icc eficienIe cc |cngc ce Iccc: c: :egmenIc: cc:
:ervic: ce Il cpre:enIccc: nc figurc 1. Nc e:ccpc ce:Ie IrcLc|hc, c cicgnc:Iicc ce Il
pc::iLi|iIc c icenIificccc cc: re:Irice: cIuci: e cc: fcIcre: cr|Iicc: e inIervenienIe: pcrc c
Lcm ce:empenhc cc crec.
Scc :egmenIc: ue fcrcc pcrIe cc cLjeIc cc prcpc:icc ce:Ie FDIl:
c. MicrcinfcrmcIicc: e:Icce: ce IrcLc|hc, ccmpuIcccre: pcrIcIei:, :ervic: ce
cigiIc|izccc e impre::cc, perifricc:, cerIificccc: cigiIci:, :cfIwcre:, :ervic: ce
:upcrIe, mcnuIencc Icnicc e ccpcciIccc cc: funcicncric: cc lFH/N.
L. Fece: |ccci:: cIivc: ce rece, :erviccre:, nc-Lreck:, ccLecmenIc e:IruIurccc,
ccmunicccc wire|e::, in:Ic|cce: f|:icc: cc CFD, :erviccre:, firewc||, crmczencmenIc


44
e Lcckup.
c. Fece W/N e VFN: Iecnc|cgic ce ccmunicccc, ccpcciccce cc: ||nk:, cripIcgrcfic,
mcnuIencc cc: Inei:, ccnecIiviccce remcIc.
c. Servic: cc DcIc CenIer: e-mci| e cgencc, cireIcric e cuIenIicccc, cnIiv|ru: e
cnIi:pywcre, Ie|efcnic VclF, vicecccnferncic, weLccnference, prcxy inIerneI e
cc|cLcrccc.
e. S|Iic: ce lnIerneI e lnIrcneI: cruiIeIurc cc infcrmccc, cce::iLi|iccce, |cycuI e
icenIiccce vi:uc|, ge:Icc ce ccnIecc.
f. Si:Iemc: ce lnfcrmccc: meIccc|cgic ce ce:envc|vimenIc, Iecnc|cgic: ce
ce:envc|vimenIc e ce Lcncc ce cccc:, p|cIcfcrmc ce inIegrccc e
inIercpercLi|iccce, p|cIcfcrmc ce ge:Icc e|eIrcnicc ce cccumenIc: e cerIificccc
cigiIc|, p|cIcfcrmc ce 8u:ine:: lnIe||igence e ce ge:Icc cc ccnhecimenIc, F|cnc ce
Si:Iemc: ce lnfcrmccc, ccnIrcIccc ce fcLricc ce :cfIwcre, imp|cnIccc ce
E:criIcric ce FrcjeIc:.
g. Euipe: ce Il: e:IruIurc e mcce|c crgcnizccicnc|, cimen:cc, perfi| Icnicc e
ccpcciIccc.
h. Gcverncnc ce Il: prcce::c ce p|cnejcmenIc e Icmccc ce ceci:cc, cefinicc ce
pc||Iicc:, ncrmc: e pccrce: Iecnc|cgicc:, pricrizccc cc: cce:, ccn:IiIuicc ce
:uLccmiI: ce Il, repre:enIcIiviccce cc: crec: envc|vicc:, |egiIimccc cc: ceci:ce:
percnIe c: crec: envc|vicc:.
/: ue:Ice: c::cciccc: c mcIuriccce cc: prcce::c: ce ge:Icc, cc n|ve| ce cIencimenIc e
uc|iccce cc: :ervic:, c|m cc: c:pecIc: ce :egurcnc cc infcrmccc, :ercc cvc|iccc:
cc |cngc ce Iccc ccceic, ccnfcrme i|u:Irc c figurc 1.



45












7. MicrcinfcrmcIicc


E:Ie ccp|Iu|c Iem pcr cLjeIivc cnc|i:cr c :iIuccc cc pcrue ccmpuIccicnc| cc ln:IiIuIc,
inc|uincc c: ccmpuIcccre: ce me:c, ncIeLcck: e neILcck:, impre::crc: e :ervic: ce
impre::cc, perifricc:, cerIificccc: cigiIci:, :cfIwcre:, :ervic: ce :upcrIe, mcnuIencc
Icnicc cc: euipcmenIc: e ccpcciIccc cc: funcicncric: cc lFH/N.

7.1. E:Icce: ce IrcLc|hc e CcmpuIcccre: FcrIcIei:
E:Iccc ce IrcLc|hc erc c ncme genricc cccc c ccmpuIcccre: :iIuccc:, em Iermc: ce
pcIncic ce cc|cu|c, enIre c ccmpuIcccr pe::cc| e c ccmpuIcccr ce grcnce pcrIe. Hcje,
cevicc cc pccer ce prcce::cmenIc muiIc mcicr cc: ccmpuIcccre: ccmun:, c Iermc
pc::cu c :er u:ccc ccmc :incnimc ce ccmpuIcccr pe::cc|. C: ccmpuIcccre: pcrIcIei:


4
IcmLm evc|u|rcm muiIc rcpiccmenIe nc |Iimc ccccc, pc::cncc cc: ncIeLcck: grcnce:
e pe:ccc: pcrc c: neILcck:, ue Im revc|ucicnccc c mercccc cigiIc| nc: |Iimc: cci:
cnc:.

7.1.1. SiIuccc /Iuc|
/Iuc|menIe, c fcrc ce IrcLc|hc cc lFH/N, :eguncc c Cccrcenccc-Gerc| ce Ge:Icc ce
Fe::cc: |CCGEF], e:Iimccc em 1.533 funcicncric: cIivc:
1
, inc|uincc c: :erviccre:
ccupcnIe: ce ccrgc efeIivc, reui:iIccc:, ce exerc|cic ce:cenIrc|izccc, e:Icgicric:,
pre:Icccre: ce :ervic, ccupcnIe: ce ccrgc em ccmi::cc :em v|ncu|c ccm c /cmini:Irccc
FL|icc e ccn:u|Icre: ccnIrcIccc: vic crgcni:mc: inIernccicnci:. C pcrue ccmpuIccicnc|
IcIc| e:Iimccc
17
em 1.482 e:Icce: ce IrcLc|hc e 105 ncIeLcck:, c ue gerc c IcIc| ce
1.587 uniccce:, nmerc :upericr c ucnIiccce ce funcicncric:. Ccn:icercncc ue c:
ncIeLcck: :cc uIi|izccc: mcjcriIcricmenIe em ce:|cccmenIc: ce cuIcriccce: e rcrcmenIe
ccmc e:Icce: ce IrcLc|hc, e ccn:icercncc ue umc pcrce|c ce funcicncric: ncc
nece::iIc ce micrcccmpuIcccr pcrc rec|izcr :uc: cIiviccce: |ccpeirc:, mcIcri:Ic:, vigi|cnIe:,
eIc], c lFH/N jc cIingiu :uc ucnIiccce cIimc.
Em jcneirc ce 2008, c CGIl receLeu 108 e:Icce: ce IrcLc|hc: em meccc: ce 2008, mci: 48
fcrcm ccmprccc: e ci:IriLu|cc: pcrc c: SuperinIencncic:, ce mccc c gcrcnIir ccncice:
ce receLer c: funcicncric: pL|icc: recm cprcvccc: nc ccncur:c ce prcvimenIc ce
ccrgc: Iempcrcric:. Ne::c cui:icc, inc|u|rcm-:e 02 ncIeLcck:. Em jcneirc ce 200,
chegcrcm cc lFH/N cuIrc: 2 e:Icce: ce IrcLc|hc pccrcc, 12 e:Icce: ce IrcLc|hc
cvcnccc:, 03 ncIeLcck: pccrcc ce:empenhc e 08 pccrcc mcLi|iccce. E::c |Iimc
cui:icc jc :eguiu c: e:pecificcce: e:Iipu|ccc: pe|c SLIl.MF. Nc |Iimc cic 23 ce cuIuLrc,
cccrreu pregcc e|eIrcnicc pcrc cui:icc ce 58 e:Icce: ce IrcLc|hc pccrcc, 07 e:Icce:
cvcnccc:, 02 ncIeLcck: e 11 neILcck:, Iccc: ccm pccrcnizccc e:Iipu|ccc pe|c SLIl,
cccpIccc: c evc|ucc Iecnc|cgicc cc mercccc. Fcrc c Sece cc Fic ce Jcneirc, fci
e|cLcrccc prcjeIc Lc:icc pcrc cui:icc ce 24 e:Icce: ce IrcLc|hc e 02 ncIeLcck:. Cu
:ejc, em 22 me:e:, c CGIl fci re:pcn:cve| pe|c cui:icc, ccnfigurccc, in:Ic|ccc cu
ci:IriLuicc ce 347 ncvc: uniccce:.
Ccmc c: crgcc: ce:cenIrc|izccc: cc lFH/N pc::uem cuIcncmic ccmini:IrcIivc, c ue fcz

1
LevcnIcmenIc rec|izccc pe|c Cccrcenccc-Gerc| ce Ge:Icc ce Fe::cc:, em cuIuLrc ce 200.

17
/pe:cr cc: civer:c: IenIcIivc: ce :e rec|izcr um invenIcric ccmp|eIc, pcr meic cc envic reiIerccc ce :c|iciIccc
cficic| c: uniccce: ce:cenIrc|izccc: cc lFH/N, menc: ce 107 ce:Ic: enIregcrcm c: re:pc:Ic:. De::e mccc, cincc
ncc :e ccn:egue e|cLcrcr ccrreIcmenIe um uccrc uc|iIcIivc e ucnIiIcIivc cc: micrcccmpuIcccre: cc ln:IiIuIc,
c ue ceverc :er :c|ucicnccc pcr meic execucc ce um :cfIwcre e:pec|ficc em rece, c C/ClC |Feccmencccc
8.1.3.17].


47
ccm ue c: prcce::c: ce cui:icc ncc pc::cm nece::cricmenIe pe|c CGIl, infe|izmenIe
ncc :e ccn:egue ccnIrc|cr, em 8rc:||ic, c riImc cc rencvccc ce pcrue ccmpuIccicnc| nc:
pcnIc:. Nc enIcnIc, nc in|cic ce cccc cnc, enviccc fcrmc|menIe c: uniccce: umc |i:Ic
cc: e:pecificcce: ue cevem :er :eguicc: nc: cui:ice: ce e:Icce: ce IrcLc|hc,
ncIeLck:, neILcck: e :ccnner: cc |cngc cc me:mc cnc.
/ cuIcruic ncc pc::ui nenhum Iipc ce ccnIrcIc pcrc mcnuIencc ce euipcmenIc:.
De::c fcrmc, Ic| :ervic rec|izccc pe|c Euipe ce SupcrIe cc U:ucric - em 8rc:||ic e nc
:ece cc Fic ce Jcneirc -, pe|c: Icnicc: cc: uniccce: cu mecicnIe ccnIrcIcce: pcnIuci:
ce mcnuIencc e repc:icc ce pec:, ucncc c: prcL|emc: cpre:enIccc: exigem
:c|uce: ce c|Ic n|ve| Iecnc|cgicc, ccmc c recuperccc ce HD: cvcriccc: pcr in:IcLi|iccce
cc rece e|Iricc.
Dc pcnIc ce vi:Ic ncrmcIivc, c: prccecimenIc: e :ervic: cc Fece lFH/N e:Icc cefinicc: nc
Ncrmc lnIernc n
c
003, ce 21 ce :eIemLrc ce 2004, ci:pcn|ve| nc lnIrcneI nc :ecc
FrccecimenIc: lnIernc: > Ncrmc: lnIernc: > cnc ce 2004. Em re|ccc c: cui:ice:, pcr
cuIrc |ccc, ncc hc cIc ue fcrmc|ize c: pccrce: Iecnc|cgicc: |hcrcwcre e :cfIwcre]
m|nimc: c :erem cccIccc:, Icmpcucc c pc||Iicc ce rencvccc e ci:IriLuicc ce::e:
euipcmenIc:.

7.1.2. Dicgnc:Iicc
/pe:cr cc invenIcric cincc inccmp|eIc, pcce-:e cfirmcr ue c lFH/N ccnIc ccm
ucnIiccce :uficienIe ce micrcccmpuIcccre: pcrc :eu: funcicncric:, cincc ue
uc|iIcIivcmenIe pc::c cpre:enIcr ceficincic: pcrc c|gun: u:ucric:. / re|ccc nmerc ce
funcicncric: pcr nmerc ce euipcmenIc:", em Icrnc ce 1,0, fruIc ce e:fcrc: envicccc:
nc: |Iimc: cnc: pcrc mccernizccc cc infrc-e:IruIurc cc ln:IiIuIc, :cLreIucc ccm c
pcrIicipccc efeIivc ce recur:c: cc Frcgrcmc McnumenIc cI c cnc ce 2007. Em 200,
ccm c criccc cc: /ce: ce lnfcrmcIicc nc Frcgrcmc /pcic /cmini:IrcIivc, Iccc: c:
uniccce: ce:cenIrc|izccc: - pe|c primeirc vez em :uc hi:Icric - receLercm recur:c:
e:pec|ficc: pcrc cui:icc ce micrcccmpuIcccre: e ncIeLcck:, mc: cincc em peuenc
ucnIiccce cicnIe ce :uc: nece::iccce: ce rencvccc.
Ccmc ncc hc e::e invenIcric ccmp|eIc - reccmencccc urgenIe - cincc ncc fci pc::|ve|
prever c impccIc cc cIuc|izccc ce Iccc c pcrue ccmpuIccicnc|, :cLreIucc :uL:IiIuincc
c: euipcmenIc: jc ccn:icerccc: cL:c|eIc:, cincc uIi|izccc: em cIiviccce: mci: rcIineirc: e
menc: ccmp|exc:. /: cui:ice: rec|izccc: pe|c: :ece: e pcr cuIrc: uniccce: :cc pcnIuci: e
emergencici:, :ervincc mci: pcrc cIencimenIc c chegccc ce ncvc: funcicncric: cc ue


48
pcrc c cIuc|izccc Iecnc|cgicc prcpricmenIe ciIc.
CuIrc pcnIc c :er ccn:icerccc c per|ccc ce gcrcnIic cc euipcmenIc. / pcrIir cc finc| ce
2008, Iccc: c: cui:ice: rec|izccc: pe|c Sece cc lFH/N em 8rc:||ic pc::crcm c exigir Ir:
cnc: ce gcrcnIic cc fcrnececcr. E::c reccmencccc fci cp|icccc c: cuIrc: uniccce: c
pcrIir ce 200, mc: muiIc: Iivercm prcL|emc: ce cferIc ce gcrcnIic e:Iencicc cc: prccuIc:
ccuiricc: nc mercccc |ccc|. De uc|uer mccc, ccn:IcIc-:e ue c mcicr pcrce|c cc:
euipcmenIc:, IcnIc nc: Sece:, ucnIc nc: uniccce:, jc ncc e:Ic ccLerIc pcr :ervic: ce
gcrcnIic e mcnuIencc Icnicc.
DicnIe cc Lcixc crcmenIc cnuc| pcrc cui:icc ce mcIeric| permcnenIe, cc:Iume em
c|gumc: uniccce: cc lFH/N mcnIcrem-:e micrcccmpuIcccre: c pcrIir ce pec: ccuiricc:
pcr meic ce recur:c: ce mcIeric| ce ccn:umc. / pcrIir ce enIcc, c|c::ificc-:e Iccc c
ccnjunIc mcnIccc ccmc um nicc mcIeric| permcnenIe. E::c prcIicc, ue ceve :er revi:Ic
ccm urgncic, ncc Ircz gcrcnIic c|gumc pcr pcrIe cc fcLriccnIe cc: pec: ucnIc c
ccmpcIiLi|iccce Iecnc|cgicc e funcicnc| enIre e|c:, nem gcrcnIic ce funcicncmenIc cc
prccuIc ccmc um Iccc. Em princ|pic, pcreceric mci: eccncmicc, umc vez ue ncc e:Icc
inc|u|cc: c: cu:Ic: ce mcnIcgem, ccnfigurccc, |icenc: ce :cfIwcre, enIregc, in:Ic|ccc e
c gcrcnIic ce 3 me:e: ue crc :e exige. Mc: ncc hc c m|nimc ccnIrc|e :cLre c uc|iccce
ce mcIeric| uIi|izccc, :uc crigem e c: impc:Ic: c e|e: cIre|ccc:. C: prcL|emc: ccvincc:
ce::c prcIicc pccem Icmcr cuIrc: cimen:ce: cc :e cmp|icr c mcIeric| permcnenIe cc
ln:IiIuIc :em ccIccc crcmenIcric prvic ue c ju:Iifiue. l::c cifere cc upgrcce em
euipcmenIc: cnIigc:, umc cIiviccce ce mcnuIencc ccmum cc: micrcccmpuIcccre:,
vi:cncc exc|u:ivcmenIe c cIuc|izccc Iecnc|cgicc e :ignificcncc inccrpcrccc ce mcIeric|
ce ccn:umc c um Lem pr-exi:IenIe.
Iencc em vi:Ic ue c mcnuIencc ce euipcmenIc: mci: cL:c|eIc: pc::ui cu:Ic e|evccc,
muiIc: veze:, cnIieccncmicc - e u:c ccrrenIe em civer:c: crgcc: pL|icc: c ccccc ce
pc||Iicc: cnuci: ce rencvccc cc infrc-e:IruIurc ce micrcinfcrmcIicc -, c cefinicc e
execucc ce umc pc||Iicc ce cui:icc e rencvccc cc pcrue cc lFH/N re:c|veric
grcnce pcrIe cc: |imiIcce: cperccicnci: referenIe: c mcnuIencc cc: euipcmenIc:
cnIigc: e ci:pcniLi|izccc pcrc ncvc: funcicncric:. C :imp|e: fcIc ce :e cmp|icr c per|ccc
ce gcrcnIic cc: micrcccmpuIcccre:, ccLrincc Lc:iccmenIe Iccc :uc vicc Ii|, :ignificcu um
grcnce cvcnc nc uc|iccce cc mcnuIencc receLicc. E::c pc||Iicc ceve inc|uir c: Iermc:
ce /ju:Ic ce CcncuIc firmccc: enIre c lFH/N e cuIrc: crgcnizcce:, pcr meic cc: uci: c:
uniccce: receLem muiIc: euipcmenIc: ce infcrmcIicc :em ccnIrc|e pe|c crec cenIrc|,
c|gumc: veze: ccu:cncc grcve: prcL|emc: ce ccmpcIiLi|iccce ccm c: ccnfigurcce: ce
rece cc lFH/N.


4
Feccmencc-:e IcmLm verificcr c pc::iLi|iccce ce :e rec|izcrem prcce::c: |iciIcIcric:
nicc:, cenIrc|izccc: em 8rc:||ic, pcrc cui:icc ce euipcmenIc: pcrc Iccc: c: uniccce:
cc lFH/N, inc|uincc enIregc |ccc| e pc::iLi|iIcncc, ce::c fcrmc, vcnIcgen: ceccrrenIe: ce
ccmprc em grcnce e:cc|c. De::e mccc, vicLi|izc-:e c cp|icccc cc gcrcnIic e:Iencicc em
Iccc c IerriIcric nccicnc|. Fcrc cuxi|icr ne::c pc||Iicc, vc|e ccn:u|Icr c experincic ce cuIrc:
crgcc: Icc ci::eminccc: IerriIcric|menIe, ccmc c l8/M/, c lNCF/, c CCN/8 e c prcpric
Mini:Iric cc Cu|Iurc.

7.1.3. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
7.1.3.1 Fec|izccc cc invenIcric ce hcrcwcre ce Iccc: c: uniccce: cc lFH/N. lmecicIc
7.1.3.2
Definicc e fcrmc|izccc cc: pccrce: ce uIi|izccc ce hcrcwcre e :cfIwcre ce
micrcinfcrmcIicc nc lFH/N, ccm e|cLcrccc cc Fc||Iicc ce Fencvccc e Di:IriLuicc
ce EuipcmenIc:. lnc|u:cc ce pccrce: pcrc c: euipcmenIc: receLicc: pcr meic ce
Iermc: ce /ju:Ic ce CcncuIc e :u:pen:cc cc prcIicc ce mcnIcgem ce
ccmpuIcccre:.
CurIc Frczc
7.1.3.3
Fec|izccc ce e:Iucc ce vicLi|iccce ce rec|izccc ce prcce::c |iciIcIcric nicc pcrc
Iccc: c: uniccce: cc lFH/N.
CurIc Frczc
7.1.3.4
/ui:icc ce euipcmenIc: e perifricc:, Iencc em vi:Ic c ccncur:c pL|icc
cIuc|menIe em cnccmenIc.
CurIc Frczc
7.1.3.5
Fencvccc ce 257 cc pcrue ce micrcccmpuIcccre: e ncIeLcck: jc exi:IenIe: |:em
ccn:icercr c iIem 7.1.3.3].
CurIc Frczc
7.1.3. Fencvccc ce 257 cc pcrue ce micrcccmpuIcccre: e ncIeLcck:. Mcic Frczc
7.1.3.7 Fencvccc ce 257 cc pcrue ce micrcccmpuIcccre: e ncIeLcck:. Mcic Frczc
7.1.3.8 Fencvccc ce 257 cc pcrue ce micrcccmpuIcccre: e ncIeLcck:. Lcngc Frczc
7.1.3.
SuL:IiIuicc ce Iccc: c: mcniIcre: cc Iipc CFI pcr LCD, ce cccrcc ccm c cefinicc
nc: iIen: 7.1.3.1 e 7.1.3.2.
CurIc Frczc
7.1.3.10 Su:pen:cc cc prcIicc ce mcnIcgem ce micrcccmpuIcccre: nc: uniccce: cc lFH/N lmecicIc







50
7.2. ScfIwcre: Gerci: e E:pec|ficc:
Ccn:icercm-:e :cfIwcre: gerci: c: cp|iccIivc: ccmun: c Iccc: c: e:Icce: ce IrcLc|hc,
nece::cric: pcrc c funcicncmenIc m|nimc cc: euipcmenIc: e ce:empenhc cc: cIiviccce:
cicric:, ccmc c Si:Iemc Cperccicnc|, c :u|Ie ce e:criIcric, ncvegcccr, gerencicccr ce e-
mci| e cnIi-v|ru:. Ccn:icercm-:e :cfIwcre: e:pec|ficc: c: :c|iciIccc: pcr ceIerminccc grupc
cc crgcnizccc, em ccn:cncncic ccm c ce:empenhc cc: cIiviccce: finc||:Iicc: cc lFH/N.
C: mci: :c|iciIccc: :cc /uIcC/D, Ccre|Drcw, FcccIe /ccLe e c: :cfIwcre: pcrc c:
micrcccmpuIcccre: cc p|cIcfcrmc /pp|e, pre:enIe nc DepcrIcmenIc ce /rIicu|ccc e
FcmenIc.

7.2.1. SiIuccc cIuc|
Ncc hc, cIuc|menIe, nenhum in:IrumenIc ncrmcIivc inIernc ue ceIermine c: ncme:,
mcrcc: cu ver:ce: ce :cfIwcre: in:Ic|ccc: nc: e:Icce: ce IrcLc|hc e ncIeLcck:, em
nenhumc cc: uniccce: cc lFH/N.
DurcnIe c prcce::c ce in:Ic|ccc cc rece VFN, ue :erc IrcIccc nc Ccp|Iu|c , fci
e:IcLe|ecicc pcrc c: uniccce: ce:cenIrc|izccc: umc ccnfigurccc pccrcc pcrc Iccc: c:
ccmpuIcccre: ce me:c e ncIeLcck:, exceIc c: cc:c: em ue :e ju:Iificc::em c u:c
exc|u:ivc ce cuIrc: :cfIwcre::
Si:Iemc Cperccicnc|: Micrc:cfI Winccw:
Su|Ie ce E:criIcric: Micrc:cfI Cffice e 8r.Cffice
Ie|efcnic: X-LiIe
UIi|iIcric cnIiv|ru:: Mc/fee 8.5i EnIerpri:e ccm mccu|c cnIi-:pywcre
UIi|iIcric cnIi:pywcre: SpyLcI cu Spywcre IermincIcr
UIi|iIcric: civer:c:: .NEI Frcmewcrk ver:ce: 1.1 cu 2.0 cu 3.0
Ncvegcccr: Firefcx
/p|iccIivc:: F|c:h F|cyer, K-|iIe, CD8XF Grcvcccr ce CD, Winrcr Iric|wcre cu 7zip Freewcre,
Evere:I, JVM, Fcncicn, FcxiI Feccer 2.3 ||eiIcr ce FDF], IhuncerLirc cu Cu|I|cck 2000 e
Fec|VNC 4.0.
Nc enIcnIc, nem Iccc: c: uniccce: re:peiIcrcm Ici: crienIcce:. Ccmc :cc muiIc:
uniccce:, c mcicric cc: uci: :em prcfi::icnci: ce Il pcrc |he: cuxi|icr nc imp|emenIccc
cc: ncrmc:, c ccnfigurccc cc: euipcmenIc: cepence inIimcmenIe cc: empre:c:
fcrnececcrc: cc: micrcccmpuIcccre: e c lFH/N, ccmc um Iccc, ccnIinuc :em
pccrcnizccc ce :eu: euipcmenIc:.


51
Ncc hc cccumenIccc :cLre uc|uer inicicIivc ce :e imp|emenIcr :cfIwcre |ivre nc:
e:Icce: ce IrcLc|hc. Vc|e re::c|Icr ue c lFH/N repre:enIccc nc Ccmuniccce ce
lmp|emenIccc cc ScfIwcre Livre cc Gcvernc Fecerc| |ClSL].
7.2.2. Dicgnc:Iicc
/ fc|Ic ce um invenIcric ceIc|hccc cc pcrue ccmpuIccicnc| ce Iccc: c: uniccce: cc
lFH/N impece c ceIerminccc excIc cc nmerc ce |icenc: exi:IenIe: e c cemcncc
reprimicc pcrc fuIurc: cui:ice:.
Em ue pe:e umc :iIuccc hcmcgnec ce regu|criccce cc: :i:Iemc: cperccicnci:, cincc
ccmum, em muiIc: uniccce: cc lFH/N, c uIi|izccc ce |icenc: invc|icc: nc cmLienIe ce
prccucc. /ccIcr umc pc||Iicc ce :cfIwcre |ivre :eric umc pc::|ve| :c|ucc, mc: Iem :e
Icrnccc umc Icrefc crcuc ce ueLrc ce pcrccigmc: enIre c: u:ucric:. Umc cc: grcnce:
ue:Ice: re:IriIivc: cc u:c cc :cfIwcre |ivre nc lFH/N c pccer ce ccmunicccc ccm c
:ccieccce, c ue fcz ccm ue c|gun: :cfIwcre: e:pec|ficc: :ejcm c cccc cic mci:
cifici|menIe pc::|vei: ce :uL:IiIuicc.
De::c fcrmc, pcrc c lFH/N, c :cfIwcre |ivre Iem :icc cmp|cmenIe uIi|izccc nc infrc-e:IruIurc,
nc: euipcmenIc: ce ccIc cenIer, nc: Lcncc: ce cccc: e em cuIrc: :ervic: re:IriIc: c:
euipe: inIernc: cc CGIl, em ue ncc hc pcrIicipccc cireIc cc u:ucric. E::c inicicIivc
gerc, pcr :i :c, umc imen:c eccncmic, cevicc cc c|I|::imc cu:Ic ce::e: cp|iccIivc:.

7.2.3. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
7.2.3.1 Fec|izccc cc invenIcric ce :cfIwcre ce Iccc: c: uniccce: cc lFH/N. lmecicIc
7.2.3.2 FepeIe-:e c reccmencccc 7.1.3.2. CurIc Frczc
7.2.3.3
lnc|u:cc, nc: |iciIcce: fuIurc: ce micrcccmpuIcccre:, cc ccnjunIc ce :cfIwcre gerc|
prcprieIcric, cefinicc ce cccrcc ccm c iIem 7.2.3.2.
CurIc Frczc
7.2.3.4
LevcnIcmenIc cc: cemcncc: pcr :cfIwcre: e:pec|ficc: em Iccc: c: uniccce: cc
lFH/N.
CurIc Frczc
7.2.3.5
E|cLcrccc cc Fc||Iicc ce Fegu|crizccc ce ScfIwcre FrcprieIcric, c pcrIir cc: iIen:
7.2.3.1 e 7.2.3.4.
Mcic Frczc
7.2.3. LiciIccc cc: :c|uce: cpcnIccc: nc iIem 7.2.3.5. Mcic Frczc
7.2.3.7
CciLir Iccc e uc|uer in:Ic|ccc e uIi|izccc ce :cfIwcre ccm |icenc invc|icc, em
Iccc: c: uniccce: cc lFH/N.
lmecicIc



52
7.3. Servic: ce lmpre::cc e DigiIc|izccc
C: :ervic: ce impre::cc ce cccumenIc: cc lFH/N, IcnIc nc: Sece: ucnIc nc: uniccce:,
:cc rec|izccc: Lc:iccmenIe ce cuc: mcneirc:: cireIcmenIe em impre::crc: |ccci: ||c:er, jcIc
ce IinIc cu mcIricic|, mcnccrcmcIicc cu cc|cricc] cu pcr meic cc :ervic ccnIrcIccc ce
cut:cu|c|ng ce impre::cc e fcIcccpic: ce cccumenIc:.

7.3.1. SiIuccc /Iuc|
Nc Sece ce 8rc:||ic, exi:Iem 72 impre::crc: |ccci:, c::im civicicc:: 45 c |c:er, 23 c jcIc ce
IinIc e 04 mcIricici:. Nc :ece cc Fic ce Jcneirc, exi:Iem 7 impre::crc: |ccci:, civicicc: enIre:
15 c |c:er, 4 c jcIc ce IinIc e 03 mcIricici:. Fe|c fcIc ce ncc hcver um invenIcric ccmp|eIc,
ccnfcrme exp|iciIccc nc iIem 7.1.2, ce:ccnhece-:e c :iIuccc cc: :ervic: ce impre::cc nc:
uniccce: ce:cenIrc|izccc:.
/: impre::crc: |ccci: :cc exIremcmenIe ci:puIccc:, cevicc c Lcixc uc|iccce cc: :ervic:
ce cut:cu|c|ng, e, pcr i::c, ncc hc nenhumc em e:Icue. E|c: :cc ccuiricc: :cmenIe :e
:c|iciIccc:. Em 2008, fcrcm ccuiricc: 11 impre::crc: cc|cricc: c |c:er: em 200, :ercc cincc
enIregue: cuIrc: 0 impre::crc:, cc me:mc Iipc.
C :ervic ce cut:cu|c|ng ce impre::cc cc :ece cc lFH/N enccnIrc-:e cIuc|menIe :cL
ge:Icc cc Cccrcenccc Gerc| ce Lcg|:Iicc, Ccnvnic: e CcnIrcIc: |CGLCG] e :eu
ccnIrcIc fci cciIivccc em ju|hc ce 2008, :em |evcr em ccnIc c: e:pecificiccce: ce
impre::cc ce c|gun: :eIcre: cc lFH/N, ccmc c DepcrIcmenIc ce FcIrimcnic McIeric|, ue
nece::iIc ce impre::cc em Icmcnhc /3. E::e :ervic pc::ui ccmc e:ccpc c: :eguinIe:
prccuIc:: impre::cc ce cccumenIc:, encccernccc, L|cccgem e fcrnecimenIc ce in:umc:.
Suc ccLerIurc cpenc: |ccc| e ncc eng|cLc c :ece cc Fic ce Jcneirc.
Nc :ece em 8rc:||ic, c :ervic ce cuI:curcing ci:pce ce um :erviccr ce impre::cc, |ccc|izccc
nc CFD. inexi:IenIe c ccnIrc|e ce ccIc: ce impre::cc pcr u:ucric. /: impre::crc: cc rece
:cc Lc:eccc: em lF:, ccnecIccc: em rece pcr cccc um cc: pcvimenIc: cc ln:IiIuIc.
CucnIc cc: :ervic: ce cigiIc|izccc, c lFH/N ci:pce ce :ccnner: prcpric:, exigicc:
:cLreIucc pe|c Si:Iemc ce Ccnce::cc ce Dicric: e Fc::cgen: e Si:Iemc ce Ccnvnic:. Fcrc
Sece ce 8rc:||ic, fcrcm ccuiricc: 13 :ccnner: em 2008: em 200, e:Ic previ:Ic c chegccc
ce cuIrc: 05. Cucncc hc nece::iccce ce cigiIc|izccc ce cccumenIc: ce mcicr pcrIe, c
:ervic ccnIrcIccc pcnIuc|menIe em empre:c: e:pecic|izccc:.
/::im ccmc pcrc micrcccmpuIcccre:, c ln:IiIuIc ncc pc::ui nenhum Iipc ce ccnIrcIc pcrc


53
mcnuIencc ce impre::crc: e :ccnner:. E::e Iipc ce :ervic, pcr :er c|IcmenIe
e:pecic|izccc, ncc rec|izccc pe|c Euipe ce SupcrIe cc U:ucric. Iccc: c: nece::iccce: ce
mcnuIencc gercm ccnIrcIccc i:c|ccc ce empre:c:.

7.3.2. Dicgnc:Iicc
C: :ervic: ce impre::cc, :em cvicc, :cc um cc: picre: :ervic: cIuc|menIe exi:IenIe: nc
lFH/N, cevicc cc: :eguinIe: mcIivc::
c ccnIrcIc ce cut:cu|c|ng ceficiIcric, ineficienIe e ncc ccn:icerc c: nece::iccce: mci:
e:pec|ficc: ce ceIerminccc: grupc: ce u:ucric::
c empre:c ccnIrcIccc |enIc nc cpre:enIccc cc: :c|uce: ucncc :c|iciIccc::
enIre c: u:ucric:, ci::emincu-:e c cu|Iurc cc ncc uIi|izccc cc: impre::crc: ce rece
in:ericc: pe|c ccnIrcIc ce cut:cu|c|ng, :cL c|egccc cc: mci: civer:c: mcIivc::
c inexi:Incic ce :cfIwcre ce ccnIrc|e ce impre::cc |evc c: u:ucric: c ccmeIerem
cLu:c:, :em ccnIrc|e cu ccnhecimenIc pcr pcrIe cc: chefic::
exi:Ie, nc Sece em 8rc:||ic, umc ucnIiccce imen:c ce impre::crc: incivicuci: :em
pccrcnizccc, c ue gerc c cL:urcc nece::iccce ce :e ccuirirem 1 Iipc: ciferenIe:
ce ccrIuchc:, Icner: e fiIc:, pcrc um univer:c e:Iimccc em 300 u:ucric::
c inexi:Incic ce ccnIrcIc ce mcnuIencc cc: euipcmenIc: incivicuci: prcvccc
grcnce |enIiccc nc execucc cc: :ervic:.
Nc enIcnIc, c :imp|e: exi:Incic ce um ccnIrcIc ce cut:cu|c|ng ce impre::cc jc in:ere c
lFH/N nc grupc cc: crgcc: ue cpIcrcm pe|c prcfi::icnc|izccc ce::e :egmenIc ce :ervic.
IecriccmenIe, e::c fcrmc ce ccnIrcIccc recuz c: cu:Ic: cperccicnci: ce mcnuIencc
Icnicc ce euipcmenIc: e :uprimenIc cc: in:umc: Lc:icc: ce ccrIuchc:, Icner: e pcpe|.
/ exi:Incic ce grcnce ucnIiccce ce impre::crc: incivicuci: Iem gerccc imen:c:
prcL|emc: ce |cg|:Iicc, :cLreIucc nc mcmenIc cc ccmprc ce :uprimenIc: e ccrIuchc:. /
mcicric cc: impre::crc: jc Iem :eu prczc ce gcrcnIic expirccc: :cmenIe c pcrIir ce 2008, c:
cui:ice: fcrcm feiIc: ccm c exigncic ce per|ccc m|nimc ce 3 me:e:.
Ne::e ccnIexIc, fcz-:e nece::cric c ccnIrcIccc ce ncvc: :ervic: ce cut:cu|c|ng ce
impre::cc, ccn:icercncc c: e:pecificiccce: ce ceIerminccc: u:ucric:, Lem ccmc c
rencvccc cc pcrue ce impre::crc: cc lFH/N, cujc uIi|izccc - reccmencc-:e - fiue
re:IriIc cc: gcLineIe: cc Fre:icenIe, DireIcre:, Cccrcencccre: Gerci: e SuperinIencenIe:,
pcrc impre::ce: ce ccrcIer ccnficencic|. Hc cuIrc: cuc: nece::iccce: e:pec|ficc: ce
impre::cc, ue cevem :er ccn:icerccc:: c: impre::ce: em grcnce: fcrmcIc: |p|cIcgen:]
rec|izccc: pe|c: Icnicc: cc DEF/M e c mcIeric| prcmccicnc| prccuzicc pe|c euipe ce


54
ce:ign grcficc e ccmunicccc. E::c: cuc: nece::iccce: pccem IcnIc :er IrcIccc: num
ccnIrcIc ce cut:cu|c|ng ucnIc :c|ucicnccc: pcr impre::crc: incivicuci:.
EnucnIc e::e: ncvc: ccnIrcIc: ncc :e efeIivem, :ugere-:e c e|cLcrccc ce e:Iucc: ce
imp|cnIccc ce um pcc| ce impre::crc: incivicuci: em rece, :cLreIucc nc: uniccce:
ce:cenIrc|izccc:, em ue fc|Icm euipcmenIc: em ucnIiccce :uficienIe. Me:mc pcrc e::c
:c|ucc, nece::cric pccrcnizccc Lem e:IruIurccc e ceviccmenIe civu|gccc.
Nc ue Icnge cc: :ervic: ce cigiIc|izccc, c: euipcmenIc: cIuci: Im cIencicc
pcrcic|menIe c: cemcncc: ce :ccnecmenIc exi:IenIe:. EnIreIcnIc, c evenIuc| cefinicc ce
umc cireIriz ce cigiIc|izccc cc ccervc ce cccumenIc: cc lFH/N, Lem ccmc c iminenIe
imp|cnIccc ce :c|uce: Lc:eccc: em cccumenIc e prcce::c e|eIrcnicc imp|iccrcc c
nece::iccce ce expcn:cc cc cIencimenIc cc: :ervic: ce cut:cu|c|ng.
C cicgnc:Iicc mci: preci:c cc :iIuccc nc: uniccce: ce:cenIrc|izccc: cepence cc
invenIcric ceIc|hccc. /: :c|uce: ue cui :e prcpcem cevem :er rep|icccc: ne::c:
uniccce:, ccn:icercncc c ucnIiccce e c: nece::iccce: e:pec|ficc: ce :eu: u:ucric:.

7.3.3. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
7.3.3.1
Fec|izccc cc invenIcric ce hcrcwcre ce Iccc: c: uniccce: cc lFH/N, inc|uincc c
|evcnIcmenIc cc: :ervic: ce impre::cc e cigiIc|izccc.
lmecicIc
7.3.3.2
lnc|u:cc cc: reui:iIc: ce impre::cc e cigiIc|izccc nc: pccrce: ce uIi|izccc ce
hcrcwcre e :cfIwcre ce micrcinfcrmcIicc nc lFH/N |iIem 7.1.3.2], ccm e|cLcrccc
cc Fc||Iicc ce lmpre::cc.
CurIc Frczc
7.3.3.3
Fec|izccc ce e:Iucc ce vicLi|iccce ce e:IruIurccc ce pcc| ce impre::crc:
incivicuci: em rece, ccmc mecicc pc|icIivc nc: uniccce:, enucnIc :e e:IcLe|ecem
c: iIen: 7.3.3.4 e 7.3.3.5.
CurIc Frczc
7.3.3.4
Fec|izccc ce ncvc prcce::c ce ccnIrcIccc ce :ervic: ce cut:cu|c|ng ce
impre::cc, ccnIemp|cncc cumenIc cc vc|ume, e:pecificiccce: ce u:ucric:, :cfIwcre
ce ccnIrc|e ce ccIc: e cigiIc|izccc ce cccumenIc:. E::e ccnIrcIc ceve e:Icr :cL
ge:Icc cc Cccrcenccc-Gerc| ce Iecnc|cgic cc lnfcrmccc.
CurIc Frczc
7.3.3.5
Di::eminccc cc: :c|uce: cccIc: enIre c: SuperinIencncic: e cuIrc: uniccce:
ce:cenIrc|izccc:.
CurIc Frczc
7.3.3.
Fecc|himenIc cc: impre::crc: incivicuci: e :uc rec|ccccc nc: GcLineIe:, :e
nece::cric.
Mcic Frczc
7.3.3.7 Fencvccc ce 407 cc pcrue ce impre::crc: cc: GcLineIe:. CurIc Frczc
7.3.3.8 Fencvccc ce 307 cc pcrue ce impre::crc: cc: GcLineIe:. Mcic Frczc
7.3.3. Fencvccc ce 307 cc pcrue ce impre::crc: cc: GcLineIe:. Mcic Frczc


55
7.4. Ferifricc:
Em infcrmcIicc, c Iermc perifricc cp|icc-:e c uc|uer euipcmenIc cce::cric ue e:Iejc
|igccc cc ccmpuIcccr. Scc exemp|c: ce perifricc:: impre::crc:, cigiIc|izcccre:, |eiIcre: e
grcvcccre: ce CD: e DVD:, pencrive:, mcu:e: e Iec|ccc:. Fcr :erem muiIc e:pec|ficc:, c:
:ervic: ce impre::cc e cigiIc|izccc fcrcm IrcIccc: :epcrcccmenIe, nc iIem 7.3.

7.4.1. SiIuccc /Iuc|
/ Sece cc lFH/N em 8rc:||ic pc::ui hcje 0 pencrive:, ccm ccpcciccce ce 2 G8, ci:IriLu|cc:
enIre :eu: funcicncric:. Ccmc :cc ci:pc:iIivc: ce Lcixc cu:Ic, muiIc: funcicncric: uIi|izcm c:
pcrIicu|cre:, ce mccc ue, cIuc|menIe, impc::|ve| ceIermincr ucnIc: pencrive:
enccnIrcm-:e cIuc|menIe em circu|ccc pcr Iccc c IerriIcric nccicnc|. Ccn:icercncc ue
hc pcucc Iempc e::e Iipc ce mcIeric| pc::cu cc c|c::ificccc ce permcnenIe" pcrc
ccn:umc", ncc mci: nece::cric c rec|izccc ce invenIcric, cpenc: c ccnIrc|e cc
ci:IriLuicc, c ccrgc cc /|mcxcrifccc, vincu|ccc c Cccrcenccc-Gerc| ce Lcg|:Iicc,
Ccnvnic: e CcnIrcIc:. / pcrIir ce 200, c CGIl pc::cu c :c|iciIcr c cui:icc regu|cr ce::e:
ci:pc:iIivc:, pcrc :erem ci:IriLu|cc: c uem :c|iciIcr.
Nc Sece cc lFH/N, em 8rc:||ic, exi:Iem 0 prcjeIcre: e 0 Ie|c: ce prcjecc. Em 200, ucIrc
ccnjunIc: |prcjeIcr + Ie|c] fcrcm ci:IriLu|cc: pcrc u:c exc|u:ivc pe|c: :eIcre: ue mci: c:
:c|iciIcrcm cc |cngc ce 2008: GcLineIe cc Fre:icncic, DEF/M, DFl e DF/. C: cuIrc: cci:
re:IcnIe: ficcm c ccrgc cc CGIl pcrc uIi|izccc em gerc|. / in:Ic|ccc e ce:in:Ic|ccc ce
Iccc: feiIc :cL cemcncc c Euipe ce SupcrIe cc U:ucric, ue mcnIm cgencc ce
ccnIrc|e ce ci:pcniLi|iccce cc: cci: prcjeIcre: :cL :uc re:pcn:cLi|iccce. C invenIcric ce
hcrcwcre cc: uniccce: ce:cenIrc|izccc: Ircrc infcrmcce: mci: preci:c: c re:peiIc cc
exi:Incic ce cuIrc: prcjeIcre: e Ie|c:.
Ccn:icercncc ue nenhumc uniccce cc lFH/N pc::ui rece e|Iricc e:IcLi|izccc, Iccc: c:
ccmpuIcccre: e perifricc: cevem :er |igccc: c e:IcLi|izcccre: e ncLreck:. Nc Sece em
8rc:||ic, 10 rcIecccre: ci:IriLu|cc: pe|c: cnccre: cc ecif|cic prcmcvem c fcrnecimenIc cc
rece wire|e::. /c finc| ce 200, chegcrcc cuIrc: 10 rcIecccre:, pcrc cmp|iccc cc
uc|iccce ce fcrnecimenIc cc rece wire|e:: e :uL:IiIuicc cc: jc exi:IenIe:, em cc:c ce
cvcric:.
Nc :eguncc :eme:Ire ce 2007, inicicu-:e IimiccmenIe um IrcLc|hc ce Ie:Ie: ce Ie|efcnic
VclF, ccm ci:IriLuicc ce cpcre|hc: Ie|efcnicc: e:pec|ficc: enIre c|gun: :eIcre: cc Sece em
8rc:||ic e em Gcicnic. Ccmc c pc||Iicc fci ce:ccnIinuccc, cevicc c Lcixc uc|iccce cc


5
ccnexcc c lnIerneI nc: SuperinIencncic:, c: cpcre|hc: ci:IriLu|cc: fcrcm ce:ccnecIccc:,
mc: cincc ncc cevc|vicc: c CGIl. Em 200, c pcrIir cc me|hcric cc: ccnexce:, ue :erc
IrcIccc ccicnIe, ccuiriremc: mci: 35 cpcre|hc: pcrc Iccc: c: uniccce: ce:cenIrc|izccc:,
ce mccc c reIcmcrmc: e::c: cIiviccce:.
/Iuc|menIe, c lFH/N ncc uIi|izc |eiIcr ce cccigc ce Lcrrc: em :eu: cccumenIc: e prcce::c:.
Ncc hc pccrce: cefinicc: ce re:c|ucc ce weLccm: nem ce ccnfigurccc ce micrcfcne: e
fcne: ce cuvicc: pcrc c rec|izccc ce vicecccnferncic weL |weLccnference]. C:
euipcmenIc: hcje em u:c fizercm pcrIe cc cui:icc ce micrcccmpuIcccre: e ncIeLcck:
cnIericrmenIe c 2008.

7.4.2. Dicgnc:Iicc
Ccn:icercncc um ci:pc:iIivc cceuccc pcrc Lcckup: rcpicc: e :egurc:, c|m cc Ircn:pcrIe
ce cruivc:, c uIi|izccc ce pencrive: pe|c: u:ucric: Iem :e Icrnccc, c cccc cic, mci:
cceuccc. / pcpu|crizccc ce :eu u:c pcce recuzir e, pcr veze:, e|imincr c: ce:pe:c: ccm
cui:icc ce CD: e DVD: pcrc grcvccc. Nc enIcnIc, cevicc cc vc|ume cccc vez mcicr
cc: cccc: Ircn:pcrIccc:, c: pencrive: cincc ncc cevem :er IrcIccc: ccmc mcIeric| ce
ccn:umc uc|uer. Feccmencc-:e, pcrIcnIc, ue c /|mcxcrifccc emiIc e ccnIrc|e Iermc:
ce Fe:pcn:cLi|iccce e:pec|ficc: pcrc e::e: ci:pc:iIivc:, cccmpcnhccc: ce re|cIcric:
periccicc: pcrc c CGIl.
CucnIc cc: prcjeIcre:, :eu mcnu:eic ccn:IcnIe e evenIuc|menIe incceuccc Ierminc pcr
ciminuir :eu Iempc ce vicc Ii|. Fcr :er um recur:c cmp|cmenIe uIi|izccc, reccmencccc c
cui:icc ccmp|emenIcr ce mci: uniccce: e fixccc ce::e: euipcmenIc: em :c|c: ce
reunicc cc lFH/N. Um invenIcric mci: ccmp|eIc ceve cincc :er rec|izccc junIc c: uniccce:
ce:cenIrc|izccc:, pcrc |evcnIcmenIc cc ucnIiIcIivc ccrreIc, :eu prczc ce gcrcnIic e c:
nece::iccce: ce mci: cui:ice:.
/ cu:ncic ce e:IcLi|iccce cc rece e|Iricc nc: uniccce: cc lFH/N ccu:c imen:c:
prcL|emc: ce ueimc ce ci:cc: r|gicc: e percc ce cccc: cc: u:ucric:. Fcr mci: ue :e
uIi|izem e:IcLi|izcccre: incivicuci:, ncc :e ccn:egue impecir ue c: picc: ce energic cIinjcm
c hcrcwcre. MuiIc: veze:, c: uniccce: cc lFH/N c|egcm c fcIc ce ue c: ecificcce: cnce
funcicncm, pcr :erem ecif|cic: IcmLccc:, ncc e:Icc cpIc: c receLerem cLrc: ce
e:IcLi|izccc e|Iricc e cIerrcmenIc cceuccc. E::c ceficincic, IcnIc nc Sece em 8rc:||ic,
ucnIc nc Fic ce Jcneirc, cnerc c cui:icc ce micrcccmpuIcccre: e gerc in:cIi:fccc
ccn:IcnIe enIre c: u:ucric:. Um fcIcr ue ceve :er ccn:icerccc c uc|iccce cc ficcc
e|Iricc cc: Sece:: Iucc nc: |evc c crer ue e:Icc ccmp|eIcmenIe incceuccc: e


57
ceficienIe:.
C: rcIecccre: cc Sece em 8rc:||ic e:Icc |ccc|izccc: em |ccci: :em :egurcnc ccnIrc
crrcmLcmenIc:. Jc fci :c|iciIccc c CGLCG c in:Ic|ccc ce prcIeIcre: cnIi-furIc.
Em um cencric ce pc::|ve| Ircn:icc ce prcce::c: f|:icc: pcrc prcce::c: e|eIrcnicc:, c
uIi|izccc ce |eiIcre: ce cccigc: ce Lcrrc jc pcceric :er um recur:c Iecnc|cgicc em u:c nc
cIimizccc cc: cIiviccce: ce mcnu:eic ce cccumenIc: e prcce::c: f|:icc:. Fcrc i::c, c:
:i:Iemc: cc lFH/N ue regi:Ircm c IrcmiIccc ce prcce::c: f|:icc: nece::iIcm :er
cccpIccc: pcrc cL:crverem e::c funcicnc|iccce: ccnccmiIcnIemenIe, :erc nece::cric
ccuirir, em e:cc|c ccrpcrcIivc, c: euipcmenIc: ce |eiIurc ce cccigc: ce Lcrrc.
Em re|ccc c pc::iLi|iccce ce rec|izccc ce weLccnference nc rece cc lFH/N, umc :rie
ce cce: e:IruIurcnIe: preci:crcc :er execuIccc: nc: rece: |ccci:, W/N e VFN. EnIreIcnIc,
nc ue ciz re:peiIc cc: reui:iIc: ce micrcinfcrmcIicc, pcrc uIi|izccc em |crgc e:cc|c ce::e
:ervic, fcz-:e nece::cric c cefinicc - pcrc fuIurc: cui:ice: - cc pccrcc ce weLccm:,
ccnfigurcce: Lc:icc: ce micrcfcne:, fcne: ce cuvicc, ccixc: cc:Iicc: e cuIrc: ci:pc:iIivc:
cp|iccvei:. C me:mc pcce-:e cfirmcr pcrc c Ie|efcnic VclF. /pc: c per|ccc ce Ie:Ie:, um
ccnjunIc ce inicicIivc: cevercc :er imp|emenIccc: pcrc hcmcgeneizcr c uc|iccce cc
Ircn:mi::cc, inc|uincc c |iciIccc ce pre:Iccc ce :ervic:.

7.4.3. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
7.4.3.1
Fec|izccc cc invenIcric ce hcrcwcre ce Iccc: c: uniccce: cc lFH/N, inc|uincc c
|evcnIcmenIc cc: perifricc: exi:IenIe:.
lmecicIc
7.4.3.2
lnc|u:cc cc: reui:iIc: ce weLccm, micrcfcne:, fcne: ce cuvicc, ccixc: ce :cm,
|eiIcre: cIicc:, pencrive:, e:IcLi|izcccre:, HD exIernc:, prcjeIcre: mu|Iim|cic e Ie|c: ce
prcjecc, enIre cuIrc: ci:pc:iIivc:, nc: pccrce: ce uIi|izccc ce hcrcwcre e :cfIwcre
ce micrcinfcrmcIicc nc lFH/N |iIem 7.1.3.2]. lnc|u:cc cc: nece::iccce: ce ccnIrc|e
cc ci:IriLuicc cc: pencrive: pcr pcrIe cc /|mcxcrifccc.
CurIc Frczc
7.4.3.3
Di::eminccc cc: :c|uce: cccIc: enIre c: SuperinIencncic: e cuIrc: uniccce:
ce:cenIrc|izccc:
CurIc Frczc
7.4.3.4
ln:ercc cc cui:icc ce pencrive:, ccm ccrccIer|:Iicc: e:IcLe|ecicc: nc iIem
7.4.3.2, em |iciIcce: ce mcIeric| ce ccn:umc.
lmecicIc
7.4.3.5
CcnIrcIccc ce empre:c pcrc e|cLcrccc ce |evcnIcmenIc, :uL:IiIuicc,
cIerrcmenIc e e:IcLi|izccc cc rece e|Iricc cc: Sece: cc lFH/N |8rc:||ic e Fic ce
Jcneirc]
Mcic Frczc
7.4.3.
CcnIrcIccc ce empre:c pcrc e|cLcrccc ce |evcnIcmenIc, :uL:IiIuicc,
cIerrcmenIc e e:IcLi|izccc cc rece e|Iricc ce Iccc: c: uniccce: cc lFH/N.
Lcngc Frczc
7.4.3.7
LiciIccc cc: :ervic: ce Ie|efcnic VclF |previ:Ic: mci: ceIc|hcccmenIe nc iIem
10.3.15].
Mcic Frczc


58
7.4.3.8
/ui:icc ce p|ccc: pcrc inIegrccc ce rcmci: VclF, cpcre|hc: ce Ie|efcnic VclF,
prcjeIcre:, Ie|c: e euipcmenIc: ce |eiIurc cIicc pcrc Iccc: c: uniccce:.
Mcic Frczc



7.5. CerIificccc: DigiIci: lncivicuci:
Um cerIificccc cigiIc| um cruivc ce ccmpuIcccr ue ccnIm um ccnjunIc ce
infcrmcce: referenIe: c enIiccce pcrc c uc| c cerIificccc fci emiIicc, :ejc umc empre:c,
umc pe::cc f|:icc cu um ccmpuIcccr, inc|uincc c: cccigc: cu chcve: ccn:icerccc: ce
pc::e uniccmenIe cc enIiccce e:pecificccc ne::e cerIificccc. Nc 8rc:i|, c enIiccce
cerIificcccrc ce mcicr n|ve| cc ccceic c lCF-8rc:i|, mcnIicc pe|c ln:IiIuIc ce Iecnc|cgic
cc lnfcrmccc cc Cc:c Civi|.

7.5.1. SiIuccc /Iuc|
/ uIi|izccc ce cerIificccc: cigiIci: e:Ic re:IriIc cc: u:ucric: cc :i:Iemc: SlDCF |Si:Iemc ce
Gerccc e IrcmiIccc ce DccumenIc:], lNCcm |Si:Iemc ce Envic E|eIrcnicc ce McIric: cc
Dicric Cficic| cc Unicc], c SCDF |Si:Iemc ce Ccnce::cc ce Dicric: e Fc::cgen:], c SlGCV e c
Ccmprc:neI. Gerc|menIe, c: u:ucric: ue c: pc::uem :cc memLrc: cc gerncic cc lFH/N -
DireIcre:, Frccurcccre:, Cccrcencccre:-Gerci:, Cccrcencccre: e Chefe: ce Divi:cc. E::e:
cerIificccc: :cc emiIicc: pe|c SEFFFC e uIi|izccc: pcr meic ce pencrive: e:pec|ficc:
|Icken:].
/ mcicric cc: u:ucric: ncc pc::ui cerIificccc cigiIc|. C e:uemc ce cce::c cIuc| cc:
:i:Iemc: inIernc: cc lFH/N e:Ic Lc:eccc nc cigiIccc cc |cgin cc u:ucric e :enhc, ncc
hcvencc nenhumc cerIificccc ccmp|emenIcr. Fcr ccn:eguinIe, ncc hc in:IiIu|cc um
pccrcc pcrc cui:icc ce cerIificccc: cigiIci: pcrc u:c pe::cc|. Ccn:icercncc ue c:
prcce::c: cincc :cc IrcmiIccc: fi:iccmenIe, nuncc ficcu evicenIe c nece::iccce ce :e
cmp|icr c nmerc e c c|ccnce cc: cerIificccc: pe::cci:.
Fcrc c|gun: cc:c:, ccmc c puL|icccc ce mcIric: nc 8c|eIim /cmini:IrcIivc lnIernc, c
lFH/N c prcpric cuIcriccce cerIificcccrc e pc::ui um cerIificccc rciz. / criccc ce:Ie
cerIificccc rec|izccc mecicnIe :c|iciIccc enccminhccc cireIcmenIe c CGIl.



5
7.5.2. Dicgnc:Iicc
C lFH/N pc::ui um cerIificccc rciz prcpric e cuIcriccce cerIificcccrc ce :eu: prcpric:
cerIificccc:. E:Ie prcce::c ce cerIificccc cigiIc| uIi|izccc :cmenIe pcrc u:ucric: ue
cpre:enIcm nece::iccce: e:pec|ficc:. E::e cerIificccc rciz ncc , pcr :uc vez, cerIificccc
pcr cuIcriccce cerIificcccrc cmp|cmenIe reccnhecicc, c ue prcvccc inccnvenienIe: ce
c|crme: ce fc|hc: ce :egurcnc e prcL|emc: ce ncvegccc nc pcrIc| cc lFH/N.
Ccn:icercncc c pc::iLi|iccce ce imp|cnIccc ce prcce::c e|eIrcnicc nc lFH/N, umc :rie
ce cce: e:IruIurcnIe: preci:crcc :er execuIccc: nc: :egmenIc: ce infrc-e:IruIurc e :ervic:
ce CFD, Lem ccmc nc cruiIeIurc ce :i:Iemc:. E:pecificcmenIe ne:Ie :egmenIc ce
micrcinfcrmcIicc, fcz-:e nece::cric c cefinicc ce uc| pccrcc ce cerIificccc cigiIc| :erc
uIi|izccc pe|c: u:ucric:.

7.5.3. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
7.5.3.1 Definicc cc pccrcc ce cerIificccc: cigiIci: pcrc u:c pe::cc|. CurIc Frczc
7.5.3.2
SuLmi::cc cc cerIificccc rciz cc lFH/N c umc cuIcriccce cerIificcccrc pcrc
vc|icccc.
CurIc Frczc
7.5.3.3 LevcnIcmenIc cc: nece::iccce: ce cerIificccc e|eIrcnicc enIre c: u:ucric:. Mcic Frczc
7.5.3.4 /ui:icc ce Icken: ccm cerIificccc: cigiIci: pcrc c: u:ucric:. Lcngc Frczc



7.. Ge:Icc ce MicrcinfcrmcIicc
Ne::e pcnIc, :ercc cnc|i:ccc: c: c:pecIc: cc: euipe: re:pcn:cvei: pe|c: Len: e :ervic:
ceIc|hccc: cc |cngc cc Ccp|Iu|c 7, inc|uincc c: inicicIivc: ce me|hcric cc ge:Icc. Dc
me:mc fcrmc, inc|uem-:e c: nece::iccce: ce :e e:IcLe|ecer umc pc||Iicc ce ccpcciIccc
cc: u:ucric: cc lFH/N.



0
7..1. SiIuccc /Iuc|
/ ge:Icc cIuc| cc: recur:c: ce micrcinfcrmcIicc cc: Sece: cc lFH/N em 8rc:||ic e nc Fic ce
Jcneirc rec|izccc pe|c Gerncic ce Fece e SupcrIe, mci: e:pecificcmenIe pe|c Euipe ce
SupcrIe cc U:ucric. E::c crec cIuc em cIiviccce: ce :upcrIe Icnicc e mcnuIencc
ucncc cc cccrrncic ce incicenIe: e prcL|emc: nc: micrcccmpuIcccre: e nc rece cc
lFH/N.
/ :c|iciIccc feiIc pcr meic ce chcmccc: Ie|efcnicc: e ce regi:Irc ce crcen: ce :ervic,
num :i:Iemc e:pec|ficc. C cIencimenIc rec|izccc remcIcmenIe, pcr meic cc prcgrcmc
VirIuc| NeIwcrk CcmpuIing |VNC], cu nc prcpric micrcccmpuIcccr cc u:ucric. C prczc
mcximc ce cI 48 hcrc: pcrc c cicgnc:Iicc cc prcL|emc.
C: :eguinIe: Iipc: ce cIencimenIc :cc rec|izccc: pe|c Euipe:
c. in:Ic|ccc e cIuc|izccc ce crive: cu firmwcre:
L. in:Ic|ccc ce :i:Iemc: e cp|iccIivc::
c. re:c|ucc ce inci:pcniLi|iccce ce :ervic:
c. crienIccc Icnicc:
e. :upcrIe c hcrcwcre e perifricc::
f. in:Ic|ccc ce ncvc: euipcmenIc: pcrc c: u:ucric::
g. ccnfigurcce: civer:c: ce micrcccmpuIcccre:.
C :i:Iemc cIuc| ncc pc::ui re|cIcric: pcrc mecir c Iempc mcic ce cIencimenIc e ncc
ccnIemp|c pcrcmeIrc: ce n|vei: ce :ervic. C hi:Icricc cc re:c|ucc ce prcL|emc: e
incicenIe: ficc cruivccc nc prcpric crcem ce :ervic e ncc Ircn:pc:Ic pcrc umc Lc:e
ce ccnhecimenIc ue pc::c :er ci::eminccc enIre c: Icnicc: cc crec.
Nc Sece cc lFH/N em 8rc:||ic, c euipe, ci:pcniLi|izccc pcr meic cc ccnIrcIc ccm c
empre:c Fc|iecrc lnfcrmcIicc, Ccn:u|Icric e Servic: LIcc, fcrmccc pcr cpenc: 04 pe::cc:.
CuIrc: Ir: e:Icgicric: e:Icc pre:enIe: em per|ccc pcrcic|. Nc Sece cc Fic ce Jcneirc, c
me:mc ccnIrcIc ccnIemp|c cuIrc: Ir: pc:Ic: ce :ervic.
Hc c|gun: cnc:, ncc :e rec|izcm cIiviccce: ce IreincmenIc cc: u:ucric: em
micrcinfcrmcIicc. C: cur:c:, ucncc exi:Iem, :cc fruIc ce ccnIrcIccc e:pcrccicc, pcrIem
cc inicicIivc cc: prcpric: u:ucric: e ncc :cc mini:Irccc: ce cccrcc nece::iccce: mci:
e:pec|ficc: cc lFH/N.




1
7..2. Dicgnc:Iicc
Em :umc, c Euipe ce SupcrIe cc U:ucric rec|izc e::encic|menIe cIiviccce ce :upcrIe
Icnicc ce micrcccmpuIcccre: e cuxi|ic c: funcicncric: cc lFH/N nc: cificu|ccce:
ccIicicnc:. CucnIiIcIivcmenIe, ficc cLvic c ceficincic cc ccnIrcIc, firmccc cincc em 2004
e cciIivccc cI mcrc ce 2010. Ccm Lc:e nc DecreIc-Lei n
c
200, ce 17, ue ceIerminc c
ce:cenIrc|izccc cc: funce: cperccicnci: pcr pcrIe cc /cmini:Irccc FL|icc, e c lN
04.2008 SLIl.MF, c /cmini:Irccc ncc pcce inIervir nc: :c|cric: e nc: ue:Ice: IrcLc|hi:Ic: cc
ccrpc Ierceirizccc. Ccmc ccn:encic ci::c, e cevicc cc: Lcixc: :c|cric: prcIicccc: pe|c
empre:c, c lFH/N ccmecu c |iccr ccm c c|Ic rcIcIiviccce cc: Icnicc:, cccc vez menc:
cccpIccc: cc n|ve| ce exigncic cc: u:ucric:, cujc grcnce mcicric Iem pcucc inIimiccce
ccm cvcnc: Iecnc|cgicc:. Nenhum funcicncric cc lFH/N, ccupcnIe ce ccrgc efeIivc, :e
ci:pce c inIegrcr c euipe, c ue cuxi|icric muiIc c :c|ucc ce ccnf|iIc: ccm c: u:ucric:.
/: ccncice: ce IrcLc|hc ce::c peuenc euipe, cI meccc: ce 2008, ercm Lem
prcL|emcIicc:: ncc hcvic ferrcmenIc: cprcpriccc:, ncc hcvic rcmci: Ie|efcnicc: em
ucnIiccce :uficienIe pcrc cIencimenIc cc u:ucric, c e:pcc erc cperIccc e
ce:ccnfcrIcve|. Grcnce pcrIe ce::e: prcL|emc: jc fci :c|ucicnccc, exceIc c ucnIiccce ce
rcmci: Ie|efcnicc:, ue preci:c :er urgenIemenIe revi:Ic em Iccc c: crec: cc CGIl, inc|u:ive
pcrc c Euipe ce Fece: |ue IcmLm fcz cIencimenIc cc u:ucric, e:pecic|menIe ce cuIrc:
uniccce:] e pcrc c euipe cc Divi:cc ce FrcjeIc: |ue ccnIcIc muiIc: empre:c: nc:
prcce::c: ce cefinicc ce Iecnc|cgic e |evcnIcmenIc ce crcmenIc:]. Ne::e :enIicc, c:
cceucce: :ericm:
mci: rcmci: pcrc c Euipe ce SupcrIe cc U:ucric, em ucnIiccce ccmpcI|ve| ccm c
nmerc ce funcicncric:: e:Ie: ncc preci:cm rec|izcr |igcce: inIerurLcnc: nem pcrc
ce|u|cr:
mci: rcmci: pcrc c Euipe ce /cmini:Irccc ce Fece, em ucnIiccce ccmpcI|ve| ccm
c nmerc ce funcicncric:: e:Ie: nece::iIcm rec|izcr cpenc: |igcce: inIerurLcnc::
mci: rcmci: pcrc c Euipe cc Divi:cc ce FrcjeIc:, em ucnIiccce ccmpcI|ve| ccm c
nmerc ce funcicncric:: e:Ie: nece::iIcm rec|izcr |igcce: |ccci:, inIerurLcnc: e pcrc
ce|u|cr:
mci: rcmci: pcrc c Euipe ce De:envc|vimenIc ce Si:Iemc:, em ucnIiccce ccmpcI|ve|
ccm c nmerc ce funcicncric:: e:Ie: nece::iIcm rec|izcr :cmenIe |igcce: |ccci: e
inIerurLcnc:.
Ccmc fci ciIc nc iIem 5.1, nem Iccc: c: SuperinIencncic: e Uniccce: E:pecici: pc::uem
ccnIrcIc: e:pec|ficc: ce :upcrIe cc u:ucric, gercncc prcL|emc: |ccci: ce cif|ci| :c|ucc.
Ccm vi:Ic: c vicLi|izcr e::c: ccnIrcIcce: ce cccrcc ccm c: ncvc: ceIermincce: |egci:, c
CGIl e|cLcrcu e envicu c Iccc: c: uniccce:, em 12 ce junhc ce 200, umc MinuIc ce


2
FrcjeIc 8c:icc, ccnIemp|cncc IcnIc c: :ervic: ce SupcrIe cc U:ucric ucnIc c: ce
McnuIencc ce Fece, ce mccc c cricr, em cccc uniccce cc lFH/N, um peuenc nc|ec
ce infcrmcIicc ce cux||ic imecicIc cc: u:ucric: e ce imp|emenIccc cc: cce: prcpc:Ic:
ne::e FDIl. Devicc c: ciferenc: |ccci: cc mercccc ce pre:Iccc ce::e Iipc ce :ervic,
pcucc: uniccce: Im ccn:eguicc evc|uir nc ccnIrcIccc. Vc|e re::c|Icr ue, ce cccrcc
ccm c MinuIc ci:IriLu|cc, c CGIl ceve repc::cr c Iccc: c: uniccce: :eu Si:Iemc ce CcnIrc|e
ce Chcmccc: e Crcen: ce Servic, pcrc ue :ejc ccn:Iru|cc, |ccc|menIe, umc Lc:e
hi:Icricc cc: cIencimenIc:.
Em mcrc ce 2008, fci criccc c prcjeIc Expre::c CGIl ccm cicc: ce Il cc: u:ucric:, ue Ieve
grcnce repercu::cc pc:iIivc. Nc enIcnIc, preci:cu :er :u:pen:c pcr fc|Ic ce pe::cc| pcrc
pe:ui:c e recccc. Fcrcm puL|icccc: cpenc: ncve exemp|cre:. E::e prcjeIc enccnIrc-:e
em fc:e ce reIcmccc. C: crIigc: cnIericre: :ercc repcginccc:, ccm cIuc|izccc ce |cycuI e
ccnIecc. / previ:cc ue :ejc re|cnccc cincc nc primeirc :eme:Ire ce 2010.
Em meccc: ce 2008, fci imp|cnIccc c Si:Iemc ce CcnIrc|e ce Chcmccc: e Crcen: ce
Servic, preenchicc pe|c Euipe ce SupcrIe nc mcmenIc cc ccnIcIc inicic| ccm c u:ucric.
E::e :i:Iemc IcmLm :e enccnIrc ceficiIcric e nece::iIc ce urgenIe remcce|cgem. Fcr e::e
:i:Iemc, c regi:Irc e c cnccmenIc cc: chcmccc: :cc ccnIrc|ccc: e infcrmccc: cc u:ucric
:c|iciIcnIe. EnIreIcnIc, em rczcc ce c hi:Icricc ce re:c|ucc e:Icr c::cciccc :cmenIe c
crcem ce :ervic e ncc :er Ircn:pc:Ic c umc Lc:e ce ccnhecimenIc, c kncw-hcw pcrc
:c|ucc ce ceIerminccc: prcL|emc: ficc IcIc|menIe cepencenIe cc cIuccc e:pec|ficc
ce c|gun: Icnicc: cc euipe.
/ pcrIir cc cmp|iccc cc ccLerIurc cc rece VFN, em 2008 e 200, ccn:eguiu-:e cmp|icr,
pcrc c: uniccce: ccm me|hcre: ccnexce: c lnIerneI, c cIencimenIc remcIc vic VNC.
Nc ue ciz re:peiIc c ccpcciIccc ce u:ucric: cc lFH/N, fcz-:e nece::cric c urgenIe
cefinicc ce um p|cnc ce IreincmenIc ue ccnIemp|e Iccc: c: ccmpeIncic: e::encici:
re|ccicnccc: c micrcinfcrmcIicc ue cevem :er ccuiricc: pcr e::e: u:ucric:. C p|cnc ce
ccpcciIccc - ce:envc|vicc em pcrceric ccm c Cccrcenccc-Gerc| ce Ge:Icc ce Fe::cc:
- ceve ccnIemp|cr, inc|u:ive, c: infcrmcce: gerci: referenIe: c: pc||Iicc:, prccecimenIc: e
pccrce: ue jc :cc cu :ercc cccIccc:. MuiIc: u:ucric: ce:ccnhecem pcr ccmp|eIc c:
c|Iercce: ncrmcIivc: re|ccicnccc: c Il e exercem, :cLre c CGIl, pre::cc ce:nece::cric
pcrc :e efeIivcrem ccnIrcIcce: mc|-e:IruIurccc: ce ce:envc|vimenIc ce :i:Iemc:. Em
meccc: ce 200, fci :c|iciIccc - junIc c EN/F e c CCGEF - c rec|izccc cc :eguncc mccu|c
cc cur:c DGIl |ver iIem 5.3.2] pcrc c: memLrc: ce Iccc: c: ccmi::ce: ce |iciIccc cc
lFH/N, Frccurcccric Fecerc|, /uciIcric lnIernc e repre:enIcnIe: cc: DepcrIcmenIc:
finc||:Iicc:. Ccn:icercncc c ccmu|c ce cIiviccce: cIuci: IcnIc cc CGIl ucnIc cc prcpric


3
EN/F, c cur:c :erc efeIivccc |cgc nc in|cic ce 2010.

7..3. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
7..3.1
LiciIccc pcrc ccnIrcIccc ce Euipe ce SupcrIe cc U:ucric, ccm mci: ucnIiccce
e mci: uc|iccce ce prcfi::icnci:, pcrc c: Sece: cc lFH/N em 8rc:||ic e nc Fic ce
Jcneirc, exigincc-:e c: me|hcre: prcIicc: lIlL pcrc cIencimenIc.
lmecicIc
7..3.2 /mp|iccc cc cux||ic c: uniccce: ce:cenIrc|izccc: nc ccnIrcIccc ce :eu: :ervic:. lmecicIc
7..3.3 FeIcmccc cc Expre::c CGIl, ccm puL|icccc :emcnc|. CurIc Frczc
7..3.4 Evc|ucc cc Si:Iemc ce CcnIrc|e ce Chcmccc: e Crcen: ce Servic. CurIc Frczc
7..3.5
Di:IriLuicc cc Si:Iemc pcrc Iccc: c: uniccce: |c pcrIir cc finc|izccc cc: iIen:
7..3.2 e 7..3.4].
Mcic Frczc
7..3.
Definicc ce p|cnc cnuc| ce IreincmenIc em micrcinfcrmcIicc pcrc c: u:ucric: cc
lFH/N, ce cccrcc ccm :uc e:IrcIgic gerc| ce ccpcciIccc.
CurIc Frczc
7..3.7
Execucc cc p|cnc cnuc| ce IreincmenIc em micrcinfcrmcIicc |c pcrIir cc
finc|izccc cc iIem 7..3.].
CurIc Frczc
7..3.8
Fec|izccc cc mccu|c 2 cc cur:c DGIl pcrc funcicncric: cc lFH/N |ccmi::ce: ce
|iciIccc cc lFH/N, Frccurcccric Fecerc|, /uciIcric lnIernc e repre:enIcnIe: cc:
DepcrIcmenIc: finc||:Iicc:].
lmecicIc
7..3.
Fec|izccc cc l EnccnIrc ce Il cc lFH/N ccm c cLjeIivc ce inIegrcr Iccc c euipe
||ccc| e cc: uniccce:] pcrc c Irccc ce experincic: e pccrcnizccc ce
prccecimenIc:, |ingucgen:, prcce::c:, inicicIivc:, euipcmenIc: e :i:Iemc: |c pcrIir
cc finc|izccc cc: iIen: 7..3.1 e 7..3.5].
Mcic Frczc
7..3.10
Definicc ce FrccecimenIc: e Frcce::c: Cperccicnci: Fccrcc pcrc rcIinc: ce ge:Icc
e mcnuIencc ce euipcmenIc: ce micrcinfcrmcIicc, ccm mcpecmenIc cc:
prcce::c: e rcIinc:, mcIeric|izccc cc: f|uxc: e crcui: ce cIencimenIc |c pcrIir cc
finc|izccc cc iIem 7..3.1 e 7..3.].
Mcic Frczc
7..3.11 /ceuccc cc: rcmci: Ie|efcnicc: ce Iccc: c: euipe: cc CGIl. lmecicIc





4






5












8. Fece: Lccci:


Ne:Ie ccp|Iu|c :ercc IrcIccc: c: rece: L/N ci:IriLu|cc: pe|c: uniccce:, c CenIrc ce
Frcce::cmenIc ce Dccc: cc lFH/N, cu CFD, e c: euipe: re:pcn:cvei: pe|c /cmini:Irccc
cc Fece.

8.1. Fece L/N
Em ccmpuIccc, rece |ccc| |cu L/N, ccrcnimc ce Lccc| /rec NeIwcrk] um ccnjunIc ce
hcrcwcre e :cfIwcre ue permiIe c ccmpuIcccre: incivicuci: e:IcLe|ecerem ccmunicccc
enIre :i, Ircccncc e ccmpcrIi|hcncc infcrmcce: e recur:c:. Ici: rece: :cc cencminccc:
|ccci: pcr ccLrirem cpenc: umc crec |imiIccc. /: L/N: :cc uIi|izccc: pcrc ccnecIcr
e:Icce:, :erviccre:, perifricc: e cuIrc: ci:pc:iIivc: cenIrc ce um me:mc ecif|cic cu enIre



ecif|cic: prcximc:.

8.1.1. SiIuccc /Iuc|
Nc lFH/N :cc mcnIicc:, pe|c crec ce Il, c: rece: |ccci: cc: Sece: |em 8rc:||ic e nc Fic ce
Jcneirc], cc mcicric cc: SuperinIencncic:, E:criIcric: Icnicc: e Uniccce: E:pecici:. Iccc:
c: SuperinIencncic: e c Sece cc Fic ce Jcneirc inIerccnecIcm :uc: rece: |ccci: c cc Sece
em 8rc:||ic pcr meic ce VFN
18
. Ccmc muiIc: uniccce: |E:criIcric: Icnicc: e Uniccce:
E:pecici:] cincc e:Icc fcrc ce::c rece, impc::|ve| ceIermincr ccm preci:cc c ucnIiccce
ce pcnIc: cIivc:.
Nc Sece em 8rc:||ic, c ccLecmenIc e:IruIurccc uIi|izc ccLc: UIF ccIegcric 5e
1
nc
inIer|igccc f|:icc enIre c: pcnIc: e c: cIivc: cc rece |ccLecmenIc hcrizcnIc|], |imiIccc:
ccm ve|cciccce pccrcc ce Ircfegc em 100MLp:. C LcckLcne |ccLecmenIc verIicc|, c
e:pinhc ccr:c| cc rece] e:IruIurccc pcr fiLrc: cIicc:, prcpcrcicncncc ve|cciccce ce
Ircn:mi::cc ce cI 1GLp: cc: :wiIche: ci:IriLu|cc: pe|c: pcvimenIc: cc ecif|cic. Iccc c
ccmunicccc rec|izccc mecicnIe u:c cc: prcIccc|c: ICF e lF
20
.
/: cuIrc: uniccce:, inc|uincc c Sece cc Fic ce Jcneirc, ncc pc::uem infrce:IruIurc ce
LcckLcne em fiLrc cIicc, jc ue c grcnce mcicric ce peuenc cu mcic pcrIe e ncc
ccnIc ccm um CFD incivicuc|izccc. / mcnuIencc cc rece |cgicc cc lFH/N ccmc um Iccc
rec|izccc pcr empre:c: Ierceirizccc:, pcr meic ce ccnIrcIc: firmccc: ccnfcrme
nece::iccce: pcnIuci:.
Nc Sece em 8rc:||ic, c :erviccr cencminccc S/8/F c euipcmenIc ce rece re:pcn:cve|
pe|c rec|izccc cc Lcckup |ccpic: cc: cruivc:]. C crmczencmenIc ce::e: cruivc: feiIc
em fiIc cc Iipc LIC3 pcrc cccc Iipc ce Lcckup exi:IenIe: cicric-incremenIc| |cc finc| ce
cccc expecienIe], :emcnc|-fu|| ||Iimc cic Ii| cc :emcnc]. Iccc: c: fiIc:, cpc: c grcvccc,
:cc icenIificccc: e crmczenccc: em ccfre ce :egurcnc ccnIrc crrcmLcmenIc, incncic e
ce:cLcmenIc. /c finc| ce 2008, fci ccuiricc um rcLc ce Lcckup |l8M Sy:Iem SIcrcge
IS3200 Expre::], ue, cevicc c prcL|emc: ccm c fcLriccnIe, :c chegcu cc lFH/N em cgc:Ic
ce 200. E::e euipcmenIc Icrnc c prcce::c ce Lcckup mci: rcpicc e cuIcmcIizccc,
recuzincc c inIerferncic humcnc.

18
VFN um ccrcnimc pcrc VirIuc| FrivcIe NeIwcrk, cu :ejc, Fece VirIuc| Frivccc. umc grcnce rece virIuc|
ccn:Iru|cc :cLre c infrc-e:IruIurc ce umc rece pL|icc pr-exi:IenIe, ue, nc cc:c cc lFH/N, c prcpric lnIerneI.

1
UIF ccIegcric 5e cu UIF-C/I 5e: pccrcc ce ccLecmenIc pcrc Ircn:mi::cc ce cccc: c 100MLp:.

20
ICF e lF, :ig|c: pcrc Ircn:mi::icn CcnIrc| FrcIccc| e lnIerneI FrcIccc|, :cc prcIccc|c: ce ccmunicccc uIi|izccc:
nc lnIerneI pcrc encerecmenIc, Ircn:mi::cc ce cccc: e ccrrecc ce errc:.


7
/ Sece cc lFH/N nc Fic ce Jcneirc rec|izc Lcckup em e:Icce: ce IrcLc|hc imprcvi:ccc: e
ncc :egue um prccecimenIc pccrcc. /: cuIrc: uniccce: repeIem e::c prcIicc, mc: c
mcicric ce|c: ncc rec|izc nenhum Iipc ce prcIecc cc: cccc: prccuzicc:. Cu :ejc, c lFH/N,
ccmc um Iccc, cincc ncc cpre:enIc umc :c|ucc cenIrc|izccc ce Lcckup: cccc uniccce,
ucncc rec|izc, c fcz i:c|cccmenIe. / Sece em 8rc:||ic c ue cemcn:Irc Ier c me|hcr
e:IruIurc pcrc Ici: prccecimenIc:.
C :ervic ce cuIenIicccc pe|c: u:ucric: nc rece cenIrc|izccc nc Sece em 8rc:||ic pcr
meic cc :cfIwcre ScmLc ccm Cpen LD/F pcrc Iccc: c: uniccce:, ccm rep|icccc ce
cccc: enIre e|c:. C :ervic ce DHCF
21
c pccrcc. Ncc hc u:c ce lF: fixc:. C :ervic ce
DNS
22
rec|izccc pcr meic cc: :erviccre: cencminccc:: I/UFUS |DNS Frimcric 8lND] e
FFCICN |DNS Secunccric 8lND]. /mLc: uIi|izcm c :i:Iemc cperccicnc| Free 8S8 ver:cc 7,
Lc:eccc em p|cIcfcrmc |ivre. /: uniccce: ue jc fcrcm inc|u|cc: nc rece VFN jc fczem
pcrIe cc ccm|nic lFH/N. / Sece em 8rc:||ic, cevicc cc fcrIe impccIc cc migrccc, ue
exige ccnIrc|e cL:c|uIc pcr pcrIe cc euipe, cincc :e enccnIrc nc ccm|nic
23
FFlDCM.
C Ircfegc cc: pcrIc: cc: cIivc: cc rece :cc gerenciccc: cIrcv: cc :cfIwcre Munin: e
euipcmenIc: e :ervic: pcrcic|menIe mcniIcrccc: pe|c McniI, cmLc: em p|cIcfcrmc |ivre.
/ cuIcruic cincc ncc ci:pce ce nenhumc ferrcmenIc ce ge:Icc ce invenIcric ce :cfIwcre
e hcrcwcre cc: euipcmenIc: cc: rece: |ccci:.
CucnIc c cruiIeIurc ce firewc||
24
, cccc euipcmenIc :erviccr rec|izc pcpe| ce firewc||
incivicuc|. / :c|cc ce Iccc: e::e: euipcmenIc: incivicuci: ccnverge pcrc um :eguncc
firewc|| cenIrc|izccc, ue rec|izc pcpe| ce fi|Irc ce pcccIe: e ce ccnIecc. Ncc exi:Ie
:c|ucc ce lDS e lFS
25
ccrpcrcIivc nc rece cc lFH/N.
C lFH/N ncc pc::ui pccrcc ccrpcrcIivc ce ccnfigurccc e imp|emenIccc ce rece
wire|e::. Nc primeirc :eme:Ire ce 200, Ie:Ie: experimenIci: ccmecrcm c :er rec|izccc: nc
Sece em 8rc:||ic, ce mccc c fcrnecer pcrcmeIrc: ce :egurcnc pc::|vei: ce :erem

21
DHCF, :ig|c pcrc Dyncmic Hc:I CcnfigurcIicn FrcIccc|, um prcIccc|c ce :ervic ICF/lF ue cferece
ccnfigurccc cincmicc ce Ierminci:, ccm ccnce::cc ce encerec: lF ce hc:I e cuIrc: pcrcmeIrc: ce
ccnfigurccc pcrc c|ienIe: ce rece.

22
DNS, ccrcnimc pcrc Dcmcin Ncme Sy:Iem, um recur:c u:ccc em rece: ICF/lF ue permiIe cce::cr
ccmpuIcccre: :em ue c u:ucric cu :em ue c prcpric ccmpuIcccr Ienhc ccnhecimenIc ce :eu encerec lF.
23
Dcm|nic um :egmenIc |cgicc ce umc rece ce ccmpuIcccre: em ue um ccmpuIcccr cu uc|uer cuIrc
ci:pc:iIivc ccnecIccc c rece ccpcz ce :e ccmuniccr ccm cuIrc :em uIi|izcr um ci:pc:iIivc ce rcIecmenIc.
Dcm|nic pcce :er enIencicc ccmc um grcnce ccmini:Ircccr cc rece e receLe um ncme e:pec|ficc.

24
C Iermc ing|: firewc|| :ignificc, |iIerc|menIe, pcrece ccrIc-fcgc, u:ccc pcrc eviIcr c c|c:IrcmenIc ce incncic:
pe|c: ccmccc: ce umc ecificccc. / infcrmcIicc uIi|izc e::e ncme pcrc c|c::ificcr c: ci:pc:iIivc: |hcrcwcre e
:cfIwcre] ue Im c funcc ce regu|cr c Ircfegc ce cccc: enIre rece: e impecir c Ircn:mi::cc cu recepcc ce
cce::c: nccivc: cu ncc-cuIcrizccc: ce umc rece pcrc cuIrc. Cu :ejc, c firewc|| um ci:pc:iIivc ue mcniIcrc e
L|cueic c: pc::|vei: cce::c: nccivc: cenIrc ce umc rece ce ccmpuIcccre:.

25
lDS e lFS, :ig|c: re:pecIivc: pcrc lnIru:icn DeIecIicn Sy:Iem e lnIrc:icn FrevenI Sy:Iem, :cc :cfIwcre: ccm
finc|iccce ce ceIecIcr e prevenir incicenIe: ce :egurcnc.


8
rep|icccc: nc re:IcnIe cc ln:IiIuIc. Ccn:icercncc c imen:c civer:iccce cc: uniccce: cc
lFH/N, grcnce c cificu|ccce ce :e in:IiIu|rem prccecimenIc: ce :egurcnc cc rece
wire|e::
2
. / Sece nc Fic ce Jcneirc, pcr :er umc ecificccc cnIigc, reccrre ccnIinucmenIe
c e::e Iipc ce :c|ucc, cc inv: ce cmp|icr c: pcnIc: f|:icc:, c ue Icrncu ceficiIcric c
uc|iccce ce Ircn:mi::cc. / rece :em fic cc lFH/N fci LcIizccc ce /Lcpcru e fcci|menIe
icenIificccc pcr micrcccmpuIcccre: cu :mcrIphcne: ccm :en:cre: pcrc Ic|.
C: prcL|emc: ue cIuc|menIe cccrrem nc: rece: cc lFH/N ncc :cc pc::|vei: ce IrcIcmenIc
rcpicc, pci:, c|m ce ncc exi:Iir um :i:Iemc ce ncIificccc, re|cIcric: e e:IcI|:Iicc:, nem
me:mc umc pc||Iicc pccrcnizccc ce :egurcnc imp|cnIccc pe|c: uniccce:, ncc hc mcc
ce cLrc ccpcciIccc ccnIrcIccc ne::c: me:mc: uniccce:. /|m ci::c, c: ccnIrcIcce:
cIuci: ccLrem cpenc: c hcrcric ccmercic|, ce mccc ue :e Icrnc percepI|ve| c: uecc: e
in:IcLi|iccce: cc rece cpc: c: 18:00h.

8.1.2. Dicgnc:Iicc
Nem Iccc: c: uniccce: cc lFH/N, ccn:icercncc c: E:criIcric: Icnicc:, c: Fcrue: Hi:Icricc:
e c: SuperinIencncic: ue cccLcrcm ce :er ccn:IiIu|cc: pe|c DecreIc n
c
.844, ciIccc nc
Ccp|Iu|c 5 |ccmc nc /cre, IcccnIin:, Fcrcimc e /mcpc], pc::uem umc rece L/N
ccn:IiIu|cc, pci:, ne::e: |ccci:, muiIc: veze:, ncc hc mci: ue cincc funcicncric:. DicnIe
ci::c, :erc nece::cric rec|izcr um invenIcric ccmp|eIc cc: peuenc: uniccce: ue cincc
ncc e:IruIurcrcm :uc: L/N: e prcvicencicr reui:iIc: Iecnc|cgicc: m|nimc: c :erem :eguicc:
nc: fuIurc: in:Ic|cce:.
C ccLecmenIc e:IruIurccc cc Sece em 8rc:||ic, ce fcrmc gerc|, fci Lem imp|emenIccc e :e
cccpIc c ncrmc N8F 14.55 em uc:e :uc IcIc|iccce, mc: ccmec c cpre:enIcr c:
ccn:encic: ce umc vicc Ii| cvcnccc. / ncmeccc ce ci:pc:iIivc: ncc fci
imp|emenIccc em ccnfcrmiccce ccm e::c ncrmc, pcrm c criIric cccIccc ce fcci|
enIencimenIc e pcce ccnIinucr :encc uIi|izccc. /|gun: pcnIc:, nc enIcnIc, ferem c: ncrmc:
nc ue Icnge cc |imiIe mcximc ce cprcximccc ccm c: pcnIc: ce energic |ncrmc El//Il/
5], cpre:enIcncc in:IcLi|iccce pcr inIerferncic e|eIrcmcgnIicc e ciminuicc cc
ccpcciccce ce Ircfegc.
DicnIe cc cre:cimenIc in:IiIucicnc|, cerivccc cc ree:IruIurccc regimenIc|, cc rec|izccc
ce ccncur:c: pL|icc: e cc ccnIrcIccc ce mcicr nmerc ce Ierceirizccc: e ccn:u|Icre:,
:urgircm c: prcL|emc: ce fc|Ic ce pcnIc: ci:pcn|vei: pe|c: cnccre: cc Ecif|cic. Ccmc c

2
IcnIc c Sece em 8rc:||ic ucnIc c Sece cc Fic ce Jcneirc enccnIrcm-:e em ecificcce: em ue exi:Iem cuIrc:
in:IiIuice: e empre:c:, e|evcncc c ri:cc ce uIi|izccc cc rece :em fic pcr u:ucric ncc cuIcrizccc.



mcc-ce-cLrc cIuc|menIe ccnIrcIccc ncc Iem c cIriLuicc ce ccr mcnuIencc f|:icc nc
rece, e::c: cemcncc: :cc :c|ucicnccc: cpenc: pcr meic ce ccnIrcIccc ce empre:c:
e:pecic|izccc:, gercncc, :empre, frcgmenIccc ce ce:pe:c pcrc e::e :ervic.
Nc infrc-e:IruIurc cc CFD, c: ccLc: ce ccnexcc enIre c: :erviccre: e c :wiIch ce :erviccre:
|re:pcn:cvei: pe|c ci:IriLuicc cc: infcrmcce: e :ervic: pcrc c: pcvimenIc: cc Ecif|cic e
rece W/N] perIencem c ccIegcric 5e, ue jc :e Icrncu cL:c|eIc pcrc c n|ve| Iecnc|cgicc
ce |Iimc: euipcmenIc: ccuiricc:. l::c re:Iringe c uIi|izccc cc: recur:c: ce::e:
euipcmenIc:, Icrncncc urgenIe c c|Ierccc pcrc ccIegcric cu e, :eguncc c ncrmc
El//Il/-58-8. / cuIrc re::c|vc pcce :er feiIc cc: pcnIc: ue IcmLm ce:cumprem c ncrmc
El//Il/ 5, ccercc cc ci:Icncic m|nimc c :er re:peiIccc enIre c: fcnIe: e|Iricc: e c
ccLecmenIc e:IruIurccc. / Sece cc lFH/N em 8rc:||ic ncc pc::ui pi:c e|evccc cu cuIc:
cprcpriccc: ce pc::cgem ce ficcc em :uc: cepencncic:, expcncc c ccLecmenIc e c:
pcnIc: ce rece c: mci: civer:c: cgre::ce: - nc mcicric cc: veze:, invc|unIcric - pcr pcrIe
cc: u:ucric: cu expcncc e:Ie: cc ri:cc ce Ircpec:. Scc ccmun:, pcrIcnIc, pcr Iccc: c:
:c|c: cc ecif|cic, pcnIc: cvcriccc:, ccm ccixc: :c|Ic: cc pcrece, c|m ce fic: cruzcncc c
circu|ccc.
Nc Sece cc Fic ce Jcneirc, e em c|gumc: uniccce: ue IrcLc|hcm em imcvei: IcmLccc:, c
ue:Icc cc cmp|iccc cc ccLecmenIc Icrnc-:e mci: ccmp|icccc, umc vez ue :cc
c|egccc: re:Irice: c rec|izccc ce cLrc: ce infrc-e:IruIurc. / uIi|izccc cc rece wire|e::,
ne::e: cc:c:, pcce :er vicve|, mc: perceLe-:e ue, pcrc cIencer rcpiccmenIe c:
nece::iccce: ue vcc :urgincc, c: uniccce: Im reccrricc c :c|uce: cc:eirc:, mc|-
p|cnejccc: e :em pccrcnizccc. ScLreIucc nc Sece cc Fic ce Jcneirc, c :iIuccc cIingiu
:eu |imiIe e cricu um gcrgc|c ue :c :erc :c|ucicnccc pcr umc grcnce refcrmc.
/pe:cr ce ncc hcver pc||Iicc ce Lcckup e :Icrcge
27
cmp|cmenIe ci::eminccc pe|c:
uniccce: cc lFH/N, c Sece em 8rc:||ic jc inicicu :uc e:IruIurccc ne::e :enIicc. /c finc| ce
2008, fcrcm ccuiricc: euipcmenIc: ccmp|exc:, ccmc c rcLc ciIccc nc iIem 8.1.1, c|gun:
:cfIwcre: ce ccnIrc|e e c ccfre pcrc c prcIecc cc: fiIc: LIC. FrcL|emc:, enIreIcnIc, ccm
c: fcrnececcre: ce::e: euipcmenIc: - c ue cLrigcu c CGIl c ccnce|cr c|gun: ccnIrcIc: e
:c|iciIcr cp|icccc ce :cnce: - ccncuzircm cc cIrc:c cc e:IruIurccc ce muiIc:
prccecimenIc: ue jc e:Icricm cIuc|menIe cuIcmcIizccc:. Ncvc: |iciIcce: jc fcrcm
ccncuzicc: pcrc :cncr c: ceficincic:, mc: c prcce::c :c ceve finc|izcr cenIrc ce cci:
me:e:.
Umc cL:ervccc: c ccfre cc: fiIc: LIC, ce ccpcciccce ce 32 |iIrc:, ccm prcprieccce: cnIi-

27
SIcrcge umc rece prcjeIccc pcrc crmczencmenIc ce cccc:, mci: ccmun: pcrc cIencer c: nece::iccce: ce
grcnce ucnIiccce ce crmczencmenIc.


70
chcmc: e cnIi-crrcmLcmenIc:, cevicc cc :eu pcrIe e pe:c :upericr c umc Icne|ccc, e:Ic
crmczenccc nc prcpric CGIl. C icec|, reccmencc-:e, :uc |ccc|izccc fcrc cc: in:Ic|cce:
cc Ecif|cic CenIrc| 8rc:||ic. C prcL|emc ce::c muccnc, c|m cc Ircn:pcrIe e e:pcc
reuericc:, :erc c |cg|:Iicc cicric ce Ircn:pcrIe cc: fiIc: e cuIrc: ci:pc:iIivc: ue nece::iIcm
ce :igi|c e prcIecc.
Fcrc rec|izcr prccecimenIc: ce Lcckup: c lFH/N ncc pc::ui, pcrIcnIc, umc pc||Iicc cefinicc
:cLre e::e c::unIc. l::c :ignificc ue ncc exi:Iem ncrmc: ce prccecimenIc: c :erem
:eguicc: pe|c: euipe:. /: cuIrc: uniccce: cc lFH/N ncc pc::uem nenhumc :c|ucc fcrmc|
ce Lcckup e :Icrcge
28
- e rcrcmenIe :c|iciIcm e::e Iipc ce cui:icc -, c ue :uLmeIe c:
cccc: c|i prccuzicc: c e|evccc: ri:cc:. De::c fcrmc, c inicicIivc Ierc ce pcrIir cc crec
cenIrc|, ue Iem cuc: cpce:: imp|cnIcr c Lcckup cenIrc|izccc, nc Sece em 8rc:||ic, pcr
meic cc VFN: cu rep|iccr c: :c|uce: |ccc|menIe, c pcrIir cc cefinicc ce reui:iIc:
Iecnc|cgicc: m|nimc: e um ccnjunIc pccrcnizccc ce euipcmenIc:. EnucnIc c primeirc
:c|ucc cemcncc pe:ccc: inve:IimenIc: nc Ircn:mi::cc ce cccc: e nc infrc-e:IruIurc cc
CFD cc Sece ce 8rc:||ic, c :eguncc exige c e:IruIurccc ce CFD: |ccci:. /pe:cr ce mci:
cnerc:c, e:Ic pcrece mci: cprcpriccc ue cue|c, umc vez ue :c|ucicnc c reLcue um
ccnjunIc mci: cmp|c ce ceficincic:. Fcr cuIrc |ccc, :i:Iemc: ce infcrmccc cccc vez mci:
cLrcngenIe: e ce n|ve| gerencic| gercm infcrmcce: cccc vez mci: cenIrc|izccc:,
ccncuzincc c primeirc :c|ucc. E::c cnc|i:e ceve :er rec|izccc ccm muiIc criIric e
cepencerc cc ccnhecimenIc cc vc|ume ce infcrmcce: ci:pcn|ve| - cu em prccucc - nc:
uniccce: |ver reccmencccc 8.2.2.1]. C CenIrc Nccicnc| ce Fc|c|cre e Cu|Iurc Fcpu|cr, pcr
exemp|c, pc::ui um imen:c cruivc ce cucic e v|cec jc cigiIc|izccc, ue exige prcIecc
e:pecic|. Nccc impece, vc|e re::c|Icr, c imp|cnIccc ce :c|uce: h|Lricc:, :eguncc c:
e:pecificiccce: ce cccc uniccce. De uc|uer mccc, ccm c ccvenIc cc ccnIrcIccc ce
um :ervic ce lnIerneI ccm me|hcr uc|iccce |iIem .2], :erc pc::|ve|, em c|gun: cc:c:,
rec|izcr Lcckup cenIrc|izccc cgencccc pcrc cccc: impcrIcnIe: cc: uniccce: cc lFH/N pcr
meic cc VFN.
C: cIivc: ce rece |cu :wiIche:
2
], IcnIc cc Sece em 8rc:||ic ucnIc cc Sece nc Fic ce
Jcneirc e ce cuIrc: uniccce:, jc :e enccnIrcm cL:c|eIc:, ccm prczc ce gcrcnIic expirccc e
ncc ccmpcrIcm mci: c cmp|iccc cc nmerc ce u:ucric:. De::c fcrmc, pcrc reviIc|izccc
cc: rece: cIuci: e imp|cnIccc ce ncvc: rece:, nece::cric c cefinicc m|nimc ce ncvc:
reui:iIc: ue cevercc :er re:peiIccc: em fuIurc: prcjeIc:. l::c inc|ui c::imi|ccc cc
Iecnc|cgic wire|e:: pcr pcrIe cc euipe cc CGIl, ci::eminccc e ncrmcIizccc ce::c:

28
C prcce::c ce in:Ic|ccc cc rece VFN, ue :erc IrcIccc nc prcximc ccp|Iu|c, imp|iccu fcrnecimenIc ce
:erviccre: ce cruivc: pcrc Iccc: c: SuperinIencncic: envc|vicc:. Nc enIcnIc, c ccpcciccce ce crmczencmenIc
ce::e: :erviccre: - nc verccce, mcuinc: ccmun: cccpIccc: - cincc in:uficienIe pcrc cIencer c cemcncc ce
prcIecc ce cccc:.

2
SwiIch um ci:pc:iIivc uIi|izccc em rece: ce ccmpuIcccre: pcrc reenccminhcr cccc: enIre c: civer:c: nc:.


71
prcIicc:, c|m cc pccrcnizccc ce cIivc: ce rece pcrc mcximizcr c: recur:c: ce
gerencicmenIc. Em re|ccc c :egurcnc cc: :wiIche: ccnIrc in:IcLi|iccce e|Iricc,
reccmenccve| c in:Ic|ccc ce ncLreck: ce 1,4 KV/ em Iccc: c: rcck: ce Iccc: c: uniccce:
pcrc minimizcr ueimc: e cuIrc: cvcric: ce euipcmenIc: em rczcc ce picc: ce energic.
Fcrc c Sece em 8rc:||ic, c lFH/N e:Ic ccuirincc, em cuIuLrc ce 200, 12 ce::e: ncLreck:,
pcrc prcIeger c: :wiIche: ci:IriLu|cc: pe|c: cnccre: cc Ecif|cic.
CucnIc cc :ervic ce cuIenIicccc nc rece cc lFH/N, nuncc hcuve prcL|emc:
ceccrrenIe: cc uIi|izccc cc: :cfIwcre: cIuc|menIe uIi|izccc:. Feccmencc-:e, nc enIcnIc,
e:Iucc ce ncvc: pc::iLi|iccce: ci:pcn|vei: nc mercccc, c pcrIir cc enIrccc cc prcpric Sece
em 8rc:||ic nc ccm|nic lFH/N. /|m cc: :cfIwcre: cc Micrc:cfI, :c|uce: em :cfIwcre |ivre
Lc:eccc: nc prcIccc|c LD/F pccem ccnIinucr :encc uIi|izccc:. Fcrc i::c, fcz-:e nece::cric
um IrcLc|hc ce prc:peccc, cvc|iccc e cerIificccc ce::c: c|IerncIivc: pcrc
ree:IruIurccc cc: :ervic: cc rece cc lFH/N.
Nc reccmencccc ccimc, inc|ui-:e c revi:cc cc: :cfIwcre: Munin e McniI, pcrc
gerencicmenIc ce Ircfegc e ce ci:pcniLi|iccce ce cIivc: ce rece. Ici: :cfIwcre: ncc
pc::uem ccpcciccce ce gerencicmenIc SNMF
30
, ce mccc ue Iccc c e:IruIurc ce
LcckLcne ficc ccmp|eIcmenIe fcrc ce uc|uer pcrcmeIrc ce gerencicmenIc, e:IimcIivc:
e emi::cc ce re|cIcric:. l::c :ignificc cizer ncc hc mcniIcrcmenIc cceuccc cc: fc|hc: nc:
euipcmenIc: cc LcckLcne e Icrnc-:e impc::|ve| e|cLcrcr per:pecIivc: ce e:cc|cLi|iccce,
eficincic e cceuccc ce nece::iccce: imecicIc: e fuIurc: ccm Lc:e em cccc:
ficecignc:.
Fcrc ge:Icc cc invenIcric ce :cfIwcre e hcrcwcre cc: euipcmenIc: cc: rece: |ccci:, Iem
:icc cifuncicc pe|c SLIl.MF c :cfIwcre C/ClC, ce:envc|vicc pe|c D/I/FFEV em p|cIcfcrmc
|ivre. /Iuc|menIe cIuc|izccc, c ver:cc cnIigc cc C/ClC vinhc cpre:enIcncc prcL|emc: ce
inccn:i:Incic nc Lc:e ce cccc: cc: euipcmenIc: ccnecIccc: c rece em re|ccc c:
c|Iercce: ce hcrcwcre e :cfIwcre, Icrncncc nece::cric c cui:icc ce ferrcmenIc:
ccmp|emenIcre: ce invenIcric. muiIc prcvcve| ue c ncvc ver:cc ncc cpre:enIe c:
me:mc: errc: cc ver:cc cnIericrmenIe Ie:Iccc. / euipe ce /cmini:Ircccre: ce Fece Iem
pcrIicipccc ce c|gumc: ci:cu::ce: prcmcvicc: pe|c Ccmuniccce cc ScfIwcre Livre cc
Gcvernc Fecerc|
31
e jc inicicu c: Ie:Ie: ce imp|cnIccc ce::c ferrcmenIc nc: rece: |ccci:
cc lFH/N.
/ cIuc| cruiIeIurc ce firewc|| IcmLm jc :e cemcn:Irc incceuccc, pci: fci ccn:IiIu|cc c

30
SNMF umc ccrcnimc pcrc Simp|e NeIwcrk Mcncger FrcIccc|, cu :ejc, um prcIccc|c :imp|e: uIi|izccc em
gerencicmenIc ce ci:pc:iIivc: ce rece:.

31
Mci: infcrmcce: nc :|Iic www.:cfIwcrepuL|icc.gcv.Lr


72
:eme|hcnc ce rece: ce peuenc Ircfegc. / inexi:Incic ce :c|ucc ce lDS e lFS
ccrpcrcIivc Lem cefinicc e|evc c: ri:cc: ce :egurcnc cc rece, umc vez ue e::e:
ci:pc:iIivc: Im c finc|iccce ce Icrncr uc|uer IenIcIivc ce cIcue pc::|ve| ce ceIeccc,
c|crme e fuIurc prevencc. / pc||Iicc ce :egurcnc cc infcrmccc um cc: pcnIc: cr|Iicc:
c :erem IrcIccc: ccm cecicccc, ce mccc urgenIe, pci: c lFH/N ncc Iem :eguicc,
fcrmc|menIe, um ccnjunIc inumercve| ce ncrmc: c e::e re:peiIc. Icrnc-:e nece::cric,
pcrIcnIc, c e|cLcrccc ce um p|cnc ce ccnIingncic cu p|cnejcmenIc ce ri:cc:, ccm c
cLjeIivc ce ce:crever c: mecicc: c :erem Icmccc:, em cc:c ce pcne, inc|uincc cIivccc
ce prcce::c: mcnuci: pcrc :e eviIcr pcrc|i:ccc prc|cngccc.
C lFH/N pc::ui cerIc cccumenIccc ce rece:, mc: jc ce:cIuc|izccc cevicc c: recenIe:
muccnc: nc pcrue ccmpuIccicnc| e c fc|Ic ce pe::cc| uc|ificccc pcrc recigi-|c. E::c
cuIrc ue:Icc urgenIe c :er IrcIccc: cicnIe ce pc::|ve| :uL:IiIuicc cc empre:c pre:Icccrc
ce :ervic: ce /cmini:Irccc ce Fece, fcIc ue :erc IrcIccc nc iIem 8.3, c memcric cc
ccn:IiIuicc cc: rece: L/N, W/N e VFN, cc |cngc cc: |Iimc: cincc cnc:, ccrre c ri:cc ce :e
percer.

8.1.3. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
8.1.3.1 Fec|izccc cc invenIcric ceIc|hccc cc: rece: L/N ce Iccc: c: uniccce: cc lFH/N. lmecicIc
8.1.3.2 /Iuc|izccc cc cccumenIccc ce Iccc: c: rece: |ccci: cc lFH/N. CurIc Frczc
8.1.3.3 Finc|izccc cc: Ie:Ie: cc rece wire|e:: cc Sece em 8rc:||ic. CurIc Frczc
8.1.3.4
Definicc cc: pccrce:, euipcmenIc: e prcIccc|c: uIi|izccc: nc rece wire|e:: pcrc
Iccc c lFH/N.
CurIc Frczc
8.1.3.5
Finc|izccc cc: in:Ic|cce: cc: euipcmenIc: ce Lcckup e :Icrcge nc CFD cc Sece
cc lFH/N.
lmecicIc
8.1.3.
LevcnIcmenIc cc ccnjunIc ncrmcIivc nccicnc| e inIernccicnc| ccrre|cIc c: rece:
|ccci:, rece: W/N e VFN |ccp|Iu|c ], e :egurcnc cc infcrmccc.
CurIc Frczc
8.1.3.7 LiciIccc, :e nece::cric, cc: ncrmc: cefinicc: nc iIem 8.1.3.. Mcic Frczc
8.1.3.8
Definicc ce pccrce: Iecnc|cgicc: pcrc prcjeIc ce rece: |ccci: ccnIemp|cncc
Iecnc|cgic ce ccLecmenIc e:IruIurccc, rece wire|e::, :c|ucc ce Lcckup e :Icrcge.
CurIc Frczc
8.1.3. LiciIccc pcrc ccn:IiIuicc ce rece |ccc| em uniccce: ue cincc ncc c pc::uem. lmecicIc
8.1.3.10
Fevi:cc cc :c|ucc ce Lckcup e :Icrcge exi:IenIe nc Sece em 8rc:||ic e, :e
nece::cric, prcvicencicr cui:icc ce :c|ucc mci: cprcpriccc.
CurIc Frczc


73
8.1.3.11
Definicc, ncrmcIizccc e imp|cnIccc ce pc||Iicc ce Lcckup e :Icrcge em Iccc: c:
uniccce: cc lFH/N.
Mcic Frczc
8.1.3.12 CcpcciIccc cc: Icnicc: nc :c|ucc ce Lcckup e :Icrcge cefinicc. CurIc Frczc
8.1.3.13
Fec|izccc ce |iciIccc pcrc remcce|ccc ce rece: |ccci: em uniccce: ccm
ceficincic:, ce cccrcc ccm c: pccrce: Iecnc|cgicc: cefinicc: nc iIem 8.1.3.8.
CurIc Frczc
8.1.3.14
Definicc cc Fc||Iicc ce Segurcnc cc lnfcrmccc, ccnfcrme ncrmc: nccicnci: e
inIernccicnci:: cefinicc ce pc||Iicc ce uIi|izccc ce recur:c: Iecnc|cgicc: e cce::c c
cIivc: ce infcrmccc, ccnfcrme iIem 7.1 cc ncrmc /8NI N8F lSC/lEC 27002:2005.
CurIc Frczc
8.1.3.15
Frc:peccc, cerIificccc e imp|cnIccc, :e nece::cric, ce ncvc :c|ucc ce
cuIenIicccc nc rece cc lFH/N.
Mcic Frczc
8.1.3.1
Fevi:cc cc: funcicnc|iccce: cc: :cfIwcre: Munin e McniI: prc:peccc, cerIificccc e
imp|cnIccc, :e nece::cric, ce ncvc :c|ucc ce gerencicmenIc ce Ircfegc e ce
ci:pcniLi|iccce ce cIivc: ce rece.
Mcic Frczc
8.1.3.17
Finc|izccc cc: Ie:Ie: cc C/ClC: prc:peccc, cerIificccc e imp|cnIccc, :e
nece::cric, ce :c|ucc ccmp|emenIcr ce invenIcric ce hcrcwcre e :cfIwcre nc:
rece: |ccci:.
CurIc Frczc
8.1.3.18
lmp|cnIccc cc: :c|uce: cc: iIen: 8.1.3.4, 8.1.3.1 e 8.1.3.17 em Iccc: c: rece: |ccci:
cc lFH/N.
Mcic Frczc
8.1.3.1
Definicc, ncrmcIizccc e imp|cnIccc ce ncvc cruiIeIurc ce firewc||, lDS e lFS,
:eguncc pccrce: e ncrmc: nccicnci: e inIernccicnci:.
Mcic Frczc
8.1.3.20
Definicc ce FrccecimenIc: Cperccicnci: Fccrcc pcrc rcIinc: ce ge:Icc e
mcnuIencc ce rece: |ccci:, ccm mcpecmenIc cc: prcce::c: e rcIinc:,
mcIeric|izccc cc: f|uxc: e crcui: ce cIencimenIc.
Mcic Frczc
8.1.3.21
LiciIccc e ccnIrcIccc ce empre:c pcrc mcnuIencc ce rece |cgicc cc: uniccce:
cc lFH/N.
Mcic Frczc
8.1.3.22 Fencvccc ce 407 cc pcrue ce :wiIche:. CurIc Frczc
8.1.3.23 Fencvccc ce 307 cc pcrue ce :wiIche:. Mcic Frczc
8.1.3.24 Fencvccc ce 307 cc pcrue ce :wiIche:. Lcngc Frczc
8.1.3.25 /ui:icc ce 02 :wiIche: fiLer chcnne|. lmecicIc
8.1.3.2
Fec|izccc ce |iciIccc ce SwiIche: Wire|e:: pcrc c: uniccce: em ue e::c :c|ucc
fcr nece::cric.
Mcic Frczc
8.1.3.27
Fec|izccc ce |iciIccc ce /cce:: FcinI: pcrc c: uniccce: em ue e::c :c|ucc fcr
nece::cric.
Mcic Frczc
8.1.3.28 Muccnc cc ccfre pcrc cuIrc |ccc|. CurIc Frczc
8.1.3.2
Definicc, e|cLcrccc e civu|gccc cc F|cnc ce CcnIingncic, ccnfcrme ncrmc:
nccicnci: e inIernccicnci:, :cLreIucc /8NI N8F lSC/lEC 27001.
CurIc Frczc
8.1.3.30 /Iivccc cc funcicnc|iccce VLcn cc: :wiIche:. CurIc Frczc
8.1.3.31 /Iuc|izccc cc firmwcre cc: cIivc: ce rece Mcic Frczc




74
8.2. C CenIrc ce Frcce::cmenIc ce Dccc:
C CenIrc ce Frcce::cmenIc ce Dccc: |CFD], cu ccIc cenIer, pcce :er ccn:icerccc c
creLrc ce umc rece: ccnIrc|c c prcce::cmenIc ce Iccc: c: cccc: ce umc crgcnizccc e
c: prcIege. Icc pccerc:c e, cc me:mc Iempc, Icc frcgi|, ucnIc c creLrc humcnc,
cemcnccncc ce Iccc c crgcnizccc cuicccc: e:pecici:. Ncrmc|menIe prcjeIccc: pcrc
:erem exIremcmenIe :egurc:, c: CFD: cceuccc: ccnIcm ccm :i:Iemc: ce |Iimc gerccc
pcrc exIincc ce incncic:, cce::c ccnIrc|ccc pcr ccrIce: e|eIrcnicc: cu LicmeIric,
mcniIcrcmenIc 24x7, cpcre|hc: ce cr-ccncicicnccc ce preci:cc, prcIecc ccnIrc
inuncccc, gercccre: ce energic e nc-Lreck: ce grcnce pcrIe pcrc mcnIer c:
euipcmenIc: |igccc:, me:mc em cc:c ce fc|Ic ce energic.
Fcr :er exIremcmenIe e:pec|ficc, impc::|ve| ci:ccrrer :cLre c :iIuccc cIuc| cc CFD cc
lFH/N ce mccc :epcrccc cc cicgnc:Iicc. CpIcu-:e, pcrIcnIc, pcr e|cLcrcr c: cci: iIen:
ccnjunIcmenIe. Seguem cnc|i:e: e reccmenccce: :cLre um cc: Iemc: mci: ce|icccc: ce
Iccc c FDIl.

8.2.1. SiIuccc /Iuc| e Dicgnc:Iicc
C CFD principc| cc lFH/N |ccc|izc-:e nc :eguncc :uL:c|c cc Ecif|cic CenIrc| 8rc:||ic, cc |ccc
cc gcrcgem e cc CGIl. lnfe|izmenIe, ncc cLecece c pcucc: reui:iIc: ce :egurcnc cc:
ncrmc: vigenIe. Suc remcce|ccc gerc| ce urgncic mcximc, ce mccc ue c CGIl jc
e:Ic finc|izcncc um FrcjeIc 8c:icc pcrc ccnIrcIccc ce::e: :ervic:.
Nc mcmenIc, c CFD pc::ui 42 :erviccre:
32
, :ei: cc: uci: ccm prczc ce gcrcnIic expirccc
33
.
/ :c|c pc::ui 04 rcck: pcrc :erviccre: |ccm 42 U ce Icmcnhc, ccuiricc: em 2008]: 01 rcck
mci: cnIigc |ce 3 U e prczc ce gcrcnIic expirccc]: e 01 rcck cc SEFFFC, em ccmcccIc, ce
8U ce Icmcnhc, ue ccmpcrIc c: euipcmenIc: ce ccnexcc c lnfcvic |ver iIem .1]. /nIe:
cc cui:icc cc: 04 rcck:, cc finc| ce 2008, c: :erviccre: ercm ci:pc:Ic: :imp|e:menIe :cLre
prcIe|eirc: ce meIc|, incceuccc: cc :eu crmczencmenIc, pcr ncc prcver prcIecc e
re:i:Incic cceuccc cc pe:c cc: euipcmenIc:. Nc :c|c, enccnIrcm-:e 07 :wiIche: cc:
Iipc: ccre |01], ce pcvimenIc |03] e ce :erviccr |01]: c: cci: re:IcnIe: perIencem cc SEFFFC,
pcrc ccnexcc c lnfcvic. C: :ervic: ce hc:peccgem e prccucc e:Icc, pcrIcnIc,
cenIrc|izccc: ne:Ie CFD principc|.

32
1 l8M X3400: 01 l8M X3500: 04 l8M XSerie: 2: 01 l8M XSerie: 255: 07 l8M X350: 03 DELL Fcwer Ecge 200: 02 DELL
Fcwer Ecge 80: 02 DELL Fcwer Ecge 800: 01 DELL Fcwer Ecge 00: 01 HF Frc|icnI ML 370: 01 /cer /Ic: 1200.

33
02 l8M XSerie: 2: 01 l8M XSerie: 255: 01 DELL Fcwer Ecge 00: 01 HF Frc|icnI ML 370: 01 /cer /Ic: 1200.


75
/|m cc: rcck:, cc finc| ce 2008 fcrcm ccuiricc: 17 :erviccre: cc mcrcc l8M X:erie: 3400,
:c|ucc ce :Icrcge ce cruivc: l8M Iivc|i SIcrcge Mcncger 5.4, ccm ccnexce: ce fiLrc
cpIicc, euipcmenIc ce Lcckup l8M Sy:Iem SIcrcge IS3200 Expre:: e cci: ccfre: ce
crmczencmenIc ce fiIc: LIC, ue cLececem c: ncrmc: DlN EN 1047-1 |re:i:Incic c fcgc] e
DlN EN 1143-1 |prcIecc ccnIrc rcuLc cu crrcmLcmenIc], um ccm ccpcciccce ce 32 |iIrc:
e cuIrc, 5 |iIrc:. Ccnfcrme infcrmccc nc iIem 8.1.2, cccrrercm prcL|emc: ccm c:
fcrnececcre: ce::e: euipcmenIc: e nem Iucc enIrcu cincc em cperccc, c ue :erc
:cnccc cpc: c chegccc ce c|gun: ccmpcnenIe: ccuiricc: recenIemenIe. De::e mccc, c
ue ceveric e:Icr cuIcmcIizccc cincc cepence funccmenIc|menIe cc euipe re:icenIe,
:cLreIucc c: rcIinc: ce prccucc, in:Ic|ccc e mcnuIencc cc rece e cc CFD.
/ crec cIuc| ccupccc pe|c ccIc cenIer - 54,8 m
2
- mc:Irc-:e in:uficienIe pcrc cL:crver c:
prcjeIc: ce cmp|iccc ce infrc-e:IruIurc cIuc|menIe em e|cLcrccc. E:Iimc-:e c
nece::iccce ce cmp|iccc pcrc umc crec ce 80 m
2
, c ue pcce :er cificu|Iccc pe|c:
cIuci: ccncice: cc ecif|cic cc :ece em 8rc:||ic e re:Irice: ccnIrcIuci: ce c|ugue|. C CFD
ncc e:Ic ccn:Iru|cc nc: mc|ce: ce umc :c|c-ccfre. Suc |ccc|izccc incceuccc, cevicc
cc e|evccc mcvimenIc ce enIrccc e :c|cc ce pL|icc exIernc e cc mcvimenIc ce ccrgc e
ce:ccrgc ce mcIeric| civer:c. C cce::c cc CFD ncc ci:pce ce uc|uer meccni:mc ce
ccnIrc|e e regi:Irc e|eIrcnicc.
C CFD ccnvive ccm c|Ic ri:cc ce c|cgcmenIc, fcIc ccmum nc :eguncc :uL:c|c, pcr :e
:iIucr cLcixc cc n|ve| cc ruc. Ncc hc pc::iLi|iccce ce e:cccmenIc cc cguc e, cc:c umc
inuncccc rec|menIe cccrrc em grcnce: prcpcrce:, IcnIc c ccLecmenIc ucnIc c:
euipcmenIc: :ercc :ericmenIe ccnificccc:. Ncc hc ceIecIcre: ce incncic ce preci:cc,
c|crme: ce incncic nem pcrIc: ccrIc-fcgc, mc: c CFD ci:pce ce meccni:mc ce ccmLcIe
c incncic ccm cguc ue, c|m ce nuncc Ierem :icc Ie:Iccc:, ncc :cc incicccc: pcrc
euipcmenIc: e|eIrcnicc: cevicc cc ri:cc ce curIc:-circuiIc:. /: pcrece: imprcvi:ccc: e c
fcrrc cc IeIc, c|m ce pc::u|rem cLerIurc: pcr Iccc :uc exIen:cc, :cc ccn:IiIu|cc: ce
mcIeric| inf|cmcve|. Fcr Iccc c crec cc ccIc cenIer, exi:Ie pi:c e|evccc, mc: em p::imc
e:Iccc ce ccn:ervccc. ccmum c pre:enc ce rceccre: e in:eIc: :cL c pi:c.
Em jcneirc ce 200, c ccLecmenIc e|Iricc cc CFD pc::cu pcr umc ree:IruIurccc, ccm c
ccicc ce 18 circuiIc: e|Iricc:, cccc um pccencc :upcrIcr 20/ ce ccrrenIe. Nc enIcnIc,
cc |cngc ce 200, Iccc c ccLecmenIc Icrncu-:e incceuccc pcrc c :cLreccrgc ce
ccrrenIe exigicc pe|c: euipcmenIc:, cmp|iccc prcpcrcicnc|menIe c chegccc ce ncvc:
:erviccre:. E::e ccLecmenIc ceve :er urgenIemenIe :uL:IiIu|cc pcrc circuiIc: e|Iricc: ce
ccpcciccce m|nimc ce 0/, umc vez ue c|gun: euipcmenIc: pc::crcm c cemcnccr
ccrrenIe ce 55/. CuIrc prcL|emc ue :urgiu hc pcucc Iempc c fc|Ic ce Icmccc: pcrc
|igccc ce :eIe :erviccre: ccuiricc: recenIemenIe: pcrc :c|ucicncr c prcL|emc, c CGIl


7
e:Ic finc|izcncc um peuenc prcjeIc ce cmp|iccc cc uccrc, nc enIcnIc, ce ccrcIer
pc|icIivc.
C lFH/N in:Ic|cu em 200 cci: euipcmenIc: nc-Lreck: ce 0KV/ funcicncncc em mccc
ce pcrc|e|i:mc recunccnIe |cuc| pcwer], ue prcmcvercm gcnhc :ignificcIivc c uc|iccce
cc e:IcLi|iccce e|Iricc cc ccIc cenIer. DicnIe cc cmp|iccc cc prcpric CFD, Lem
prcvcve| ue :urjc, em Lreve, nece::iccce ce :e ccuirirem cuIrc: cci:. Lccc|izcm-:e nc
:c|c ce nc-Lreck:, vizinhc cc CFD, :epcrccc pcr civi:cric. C |ccc| imprcpric pcrc c
funcicncmenIc cc: euipcmenIc: e :ujeiIc c crrcmLcmenIc. Feccmencc-:e, pcrIcnIc, c
ccn:Irucc ce umc :c|c e:pec|ficc em c|vencric, ccIccc ce pcrIc ccrIc-fcgc, pi:c e|evccc
e c|imcIizccc ce cr.
IrcIcncc-:e ce :i:Iemc ce fcrnecimenIc ce energic e|Iricc pe|c Ccmpcnhic EnergIicc ce
8rc:||ic |CE8], ncc :c c Sece mc: Iccc c crec urLcnc em ue :e |ccc|izc vem :cfrencc
freenIe: cpcgce:" e in:IcLi|iccce nc ccrrenIe. Ccn:icercncc c pcrIe cc: :ervic:
ininIerrupIc: pre:Iccc: pe|c CGIl, c preju|zc ccu:ccc pe|c inIerrupcc ce energic pc::cu c
:e Icrncr re|evcnIe. C: nc-Lreck: cIuci: pc::uem cuIcncmic mcic ce 1,5 hcrc:. Em cc:c ce
L|cckcuI ccimc ce::e per|ccc, Iccc c lFH/N :e ce:ccnecIc cc: :i:Iemc: em u:c,
pcrc|i:cncc c: cIiviccce: ce Iccc: c: SuperinIencncic:. Feccmencc-:e, pcrIcnIc, c
in:Ic|ccc ce um :i:Iemc ce gerccc ce energic exc|u:ivc pcrc c CFD ccm c m|nimc
120KV/ ce pcIncic Ii|, c cepencer, c|crc, cc ucnIiccce e cc pcIncic ce cccc nc-
Lreck in:Ic|ccc. CuIrc reccmencccc vc|icc ccuirir, junIc c CE8, fcrnecimenIc em
ucnIiccce e:pec|ficc ce energic, ccm incepencncic cc: circuiIc: cc ccIc cenIer em
re|ccc cc re:IcnIe cc ecif|cic. Dc me:mc mccc, reccmencc-:e imp|cnIccc ce um
Si:Iemc ce FrcIecc ccnIrc De:ccrgc: /Imc:fricc: |SFD/] e cIerrcmenIc cc: circuiIc:,
funccmenIci: pcrc prcIecc cc: euipcmenIc: e|eIrcnicc: e cc euipe ccnIrc chcue:
e|Iricc:. C lFH/N, nc pre:enIe mcmenIc, ncc pc::ui nenhum Iipc ce cerIificccc pcrc
SFD/.
C ccncicicncmenIc ce cr, ncc :c cc CFD, mc: ce Iccc c exIen:cc cc CGIl, ncc cIence c:
ncrmc: Icnicc: e, pcr :e IrcIcr ce euipcmenIc: muiIc cnIigc:, cpre:enIcm cefeiIc: uc:e
cicric:, ccu:cncc pcne nc: :erviccre: pcr :upercuecimenIc, ccnificcncc-c: e recuzincc
:eu Iempc ce vicc Ii|. lnexi:Ie :i:Iemc ce ccnIrc|e ce umiccce e ce IempercIurc, e::encic|
pcrc c funcicncmenIc e ccn:ervccc cceuccc cc: euipcmenIc: ue, pcr :uc
ccn:IiIuicc, ccn:cmem muiIc energic, |iLercm muiIc cc|cr e cemcnccm IempercIurc
muiIc Lcixc pcrc IrcLc|hcrem cceucccmenIe. C: euipcmenIc: ce ccnIrc|e ce umiccce,
pcr :uc vez, previnem ccnIrc ccncen:cmenIc cc vcpcr, em cc:c ce uecc Lru:cc ce
IempercIurc, eviIcncc curIc:-circuiIc: e prc|iferccc ce micrc-crgcni:mc: nc: ci:pc:iIivc:.


77
Em cgc:Ic ce 200, fcrcm in:Ic|ccc: Ir: peuenc: euipcmenIc: ce cr ccncicicnccc nc
inIericr cc CFD ue, cpe:cr ce cuxi|icrem um pcucc nc ccnIrc|e cc in:IcLi|iccce cc
euipcmenIc cenIrc|, :cc IcmLm cnIigc:, ncc :cc euipcmenIc: ce preci:cc, cepencem
cc ccnIrc|e humcnc e ncc mcnIm e:Icve| c IempercIurc nc fcixc reccmencccc |ce 18 c
21
c
C]. Vc|e re::c|Icr ue c: cLerIurc: pre:enIe: nc: fcrrc: cc gcrcgem e cc CFD
Ircn:pcrIcm pe|c: cuIc: ce cr ccncicicnccc c mcncxicc ce ccrLcnc exc|ccc pe|c:
cuIcmcvei: e c mcu-cheirc prcvenienIe cc vic pL|icc. Em :umc: c imp|cnIccc ce ncvc
infrc-e:IruIurc ce ccncicicncmenIc ce cr exIremcmenIe urgenIe.
Ccnfcrme cfirmccc nc iIem 8.1.2, c ccLecmenIc |cgicc exi:IenIe fci rec|izccc em umc
pccc em ue c: euipcmenIc: IrcLc|hcvcm ccm pccrce:, Iecnc|cgic: e ccIegcric:
ciferenIe: cc: cIuc|menIe uIi|izccc:. / ccIegcric cc ccLecmenIc |cgicc exi:IenIe 5e,
cprcpriccc pcrc IrcLc|hcr ccm euipcmenIc: Fc:I-EIherneI. / grcnce mcicric cc:
euipcmenIc: :erviccre: cIuci: ce Iecnc|cgic GigcLiI-EIherneI. Ccmc c ccLecmenIc
incprcpriccc, c: recur:c: :cc :uLuIi|izccc pe|c |imiIccc Iecnc|cgicc cc prcpric ccLc. Hc
IcmLm c prcL|emc cc cruzcmenIc enIre c: ccLc: |cgicc: e c: e|Iricc:, gercncc
inIerferncic e|eIrcmcgnIicc ncue|e: e prcL|emc: ccn:IcnIe: ce ccmunicccc |ncrmc
El//Il/ 5]. Iccc c :i:Iemc ce ccLecmenIc ceve, pcrIcnIc, :er :uL:IiIu|cc pcrc c pccrcc
icec| |reccmencccc 8.1.3.13].
Ccm c cre:cenIe cemcncc pcr ncvc: :i:Iemc:, criccc ce ncvc: ccnIc: ce u:ucric:,
:c|iciIcce: pcrc cmLienIe ce IreincmenIc, cmp|iccc cc VFN, cumenIc cc ccmunicccc
vic men:cgem e|eIrcnicc e cmp|iccc cc: :ervic: em gerc|, muiIc: :erviccre: chegcrcm
cc |imiIe mcximc cc prcce::cmenIc e ccn:umc ce memcric
34
, impc::iLi|iIcncc c
cIencimenIc ccm uc|iccce. l::c gerc c|Ic ccn:IrcngimenIc pcrc c euipe e um n|ve| ce
in:cIi:fccc ccn:IcnIe e cre:cenIe enIre c: u:ucric:, ue, ce:ccnhecencc c: |imiIcce:
Iecnc|cgicc: exi:IenIe:, creciIcm c mc| funcicncmenIc cc: :ervic: c pc::|ve|
inccmpeIncic cc: Icnicc:. / picr ce Iccc: c: :iIucce: cccrreu curcnIe c IreincmenIc cc
Si:Iemc ce lnvenIcric Nccicnc| ce Feferencic: Cu|Iurci:, :cL ge:Icc cc DepcrIcmenIc ce
FcIrimcnic lmcIeric|, em cgc:Ic |Iimc: pcr ucIrc cic: ccn:ecuIivc:, um cmLienIe ce
IreincmenIc pcrc IrinIc pe::cc: :imp|e:menIe ncc re:pcnceu c: expecIcIivc:. C n|ve| ce
criIiciccce ce::c :iIuccc c|I|::imc e, em pcucc: me:e:, :e nccc fcr feiIc, muiIc: :ervic:
enIrcrcc em cc|cp:c pcr :cLreccrgc. ce exIremc impcrIcncic e urgncic c ucnIificccc
cc vc|umeIric cIuc| cc: cccc: prcce::ccc: nc lFH/N, c previ:cc ce cre:cimenIc e
cui:icc ce ncvc: euipcmenIc: c: :upcrIem pcr, nc m|nimc, Ir: cnc:.
/: cuIrc: uniccce: cc lFH/N ncc pc::uem CFD: prcpric: cu c: pc::uem ce mccc cincc

34
Nc mcicric cc: :erviccre:, c vc|umeIric cc: cccc: :upercu 07 cc ccpcciccce ce prcce::cmenIc e
crmczencmenIc.


78
imprcvi:ccc, :em cIencimenIc c: ncrmc: nccicnci: e inIernccicnci:. U|IimcmenIe, cpenc:
c: SuperinIencncic: ce Minc: Gerci:, Fic ce Jcneirc, Cecrc e c CenIrc Nccicnc| ce
Fc|c|cre e Cu|Iurc Fcpu|cr inve:Iircm mci: :ericmenIe nc: :c|uce:. Ccnfcrme cfirmccc nc
iIem 8.1.2, c fcIc ce funcicncrem em imcvei: IcmLccc: re:Iringe c rec|izccc ce cLrc: ce
ccncicicncmenIc ce cr e infrc-e:IruIurc e|Iricc e ce ccLecmenIc. / Sece cc lFH/N nc Fic
ce Jcneirc um ce::e: exemp|c: e, cevicc c grcnce ucnIiccce ce funcicncric: em
exerc|cic
35
, c: prcL|emc: cccrrem nc me:mc prcpcrcc. / inexi:Incic ce
ccncicicncmenIc ce cr nc crec ce IrcLc|hc prcvccc :upercuecimenIc cc: mcuinc: e,
ncc rcrc, c cxicccc cc: pec: em |ccci: ce mcicr umiccce, ccmc nc NcrIe cc pc|:. /
in:IcLi|iccce cc rece e|Iricc, pre:enIe em uc:e Iccc: c: uniccce:, prcvcccm ueimc ce
HD: e percc: irrecupercvei: ce cccc:.
Ccn:icercncc Iccc e::e cicgnc:Iicc, c reccmencccc gerc| c ccn:IiIuicc urgenIe, pcrc
c CFD cc lFH/N e cc: uniccce:, ce :c|c ccfre, ccIccc ce :i:Iemc ce ceIeccc preccce
ce incncic, :i:Iemc ce ccnIrc|e ce incncic, :i:Iemc ce ccnIrc|e ce cce::c, :i:Iemc ce
:upervi:cc remcIc, :i:Iemc ce c|imcIizccc ce preci:cc, ccLecmenIc e|Iricc cuc|
chcnne|, :i:Iemc ce i|uminccc pcrc IrcLc|hc e ce emergncic, :i:Iemc ce ccLecmenIc
|cgicc e:IruIurccc e :i:Iemc ce gerccc e e:IcLi|iccce ce energic.
Em muiIc :e e:pecu|c c muccnc cc: in:Ic|cce: cc lFH/N pcrc cuIrc ecificccc mci:
Lem e:IruIurccc. Ccn:icercncc e::c pc::iLi|iccce e c fcIc ce exi:Iirem muiIc: uniccce:
e:pc|hccc: pe|c pc|:, impre:cinc|ve| ue c: :c|uce: :ejcm mccu|cre:, pc::|vei: ce :erem
Ircn:pcrIccc: ce um ecif|cic pcrc cuIrc e pc::|vei: ce rep|icccc, em mencr e:cc|c, pcrc
Iccc: c: SuperinIencncic:, E:criIcric: Icnicc: e Uniccce: E:pecici:

8.2.2. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
8.2.2.1 LevcnIcmenIc cc vc|umeIric ce cccc: em Iccc: c: uniccce:. lmecicIc
8.2.2.2
ln:Ic|ccc ce Icmccc: e|Iricc: nc CFD ce 8rc:||ic, em pcrc|e|i:mc recunccnIe, pcrc
c: euipcmenIc: recm ccuiricc:.
lmecicIc
8.2.2.3 Fec|izccc ce invenIcric cc CFD ce Iccc: c: uniccce: cc lFH/N. lmecicIc
8.2.2.4
E|cLcrccc ce mcce|c: ce :c|c-ccfre, ce cccrcc ccm c Icmcnhc e c ccmp|exiccce
ce cccc umc cc: uniccce:.
CurIc Frczc

35
CucnIiccce e:Iimccc em 135 funcicncric:.


7
8.2.2.5 Definicc, junIc cc ccnccm|nic, cc pc::iLi|iccce ce expcn:cc cc CFD ce 8rc:||ic. lmecicIc
8.2.2.
LiciIccc ce :c|c-ccfre pcrc c Sece ce 8rc:||ic, ccm Iccc: c: reui:iIc: ce :egurcnc,
ccncicicncmenIc ce cr e i|uminccc |c pcrIir cc finc|izccc cc iIem 8.2.2.5].
lmecicIc
8.2.2.7
LiciIccc ce :erviccre: |ucnIiccce ceIerminccc c pcrIir cc finc|izccc cc iIem
8.2.2.1].
lmecicIc
8.2.2.8 Fevi:cc e cceuccc cc ccLecmenIc e:IruIurccc cc CFD. lmecicIc
8.2.2.
CcnIrcIccc ce prcjeIc ce remcce|ccc cc: in:Ic|cce: e|Iricc:, ccm Iccc: c:
reui:iIc: ce :egurcnc e SFD/: pc::iLi|iccce ce ccnIrcIccc ce cLrc: ce
e:IcLi|izccc e|Iricc ce Iccc c Sece em 8rc:||ic. CcnIrcIccc ce ccn:u|Icric pcrc
e:Iucc ce vicLi|iccce ce ccicc ce ccrgc e|Iricc pe|c circuiIc ce c|imenIccc cc
CFD.
lmecicIc
8.2.2.10 LiciIccc cc: cLrc: ce in:Ic|ccc e|Iricc nc Sece ce 8rc:||ic. lmecicIc
8.2.2.11
LiciIccc ce gercccre: e ncLreck: |ucnIiccce ceIerminccc c pcrIir cc finc|izccc
cc: iIen: 8.2.2.1 e 8.2.2.7].
CurIc Frczc
8.2.2.12
LiciIccc ce :c|c:-ccfre mccu|cre:, :erviccre:, ncLreck:, ccLecmenIc e
remcce|ccc e|Iricc ce Iccc: c: uniccce: cc lFH/N, :e nece::cric.
CurIc Frczc
8.2.2.13
Definicc ce prccecimenIc: cperccicnci: pccrcc pcrc rcIinc: ce ge:Icc e
mcnuIencc cc ccIc cenIer em cccrcc ccm c: ci:cip|inc: cc :ervice :uppcrI cc lIlL.
Mcic Frczc
8.2.3.14
Frc:peccc e cui:icc ce ferrcmenIc: ce cuIcmccc e mcniIcrcmenIc cc
cmLienIe ce CFD cc lFH/N, IcnIc pcrc c Sece ucnIc pcrc c: uniccce:.
Mcic Frczc
8.2.3.15 Fencvccc ce 407 cc pcrue ce :erviccre: |:em ccn:icercr c iIem 8.2.2.7]. CurIc Frczc
8.2.3.1 Fencvccc ce 307 cc pcrue ce :erviccre:. Mcic Frczc
8.2.3.17 Fencvccc ce 307 cc pcrue ce :erviccre:. Lcngc Frczc



8.3. / euipe ce /cmini:Irccc ce Fece: e DcIc CenIer
Se c CFD ccrre:pcnce cc creLrc, c euipe ce /cmini:Irccc ce Fece e DcIc CenIer c
ccrccc ce umc rece, ncc :c cc rece L/N, mc: IcmLm cc W/N e VFN, ue :ercc
ceIc|hccc: nc prcximc ccp|Iu|c. CpIcu-:e pcr in:erir c cnc|i:e cc euipe ne:Ie pcnIc cc
p|cnejcmenIc, cevicc c prcximiccce ccm c Iemc DcIc CenIer, mcIivc pe|c uc| e|c
ceverc :er recimen:icnccc e remcce|ccc.




80
8.3.1. SiIuccc /Iuc| e Dicgnc:Iicc
/ ge:Icc cIuc| cc: rece: L/N, W/N e VFN rec|izccc pe|c Gerncic ce Fece e SupcrIe,
mci: e:pecificcmenIe pe|c Euipe ce /cmini:Irccc ce Fece:. E::c crec cIuc em
cIiviccce: ce :upcrIe Icnicc e mcnuIencc ucncc cc cccrrncic ce incicenIe: e
prcL|emc: em Iccc: c: rece:, cenIrc cc pc::|ve|, ccn:icercncc c pu|verizccc IerriIcric| cc:
uniccce: cc lFH/N. CcLe IcmLm c euipe mcniIcrcr c funcicncmenIc cc CFD e c:
euipcmenIc: |c crmczenccc:, inc|uincc c: ce ccncicicncmenIc ce cr.
E::c euipe mcnIm ccnIcIc, vic ccmuniccccr inIernc, cencminccc F/NDlCN, ccm Iccc:
c: Icnicc: ce infcrmcIicc - ucncc exi:Iem - e:pc|hccc: pe|c: uniccce:, ce mccc c
:c|ucicncr prcL|emc: uc:e in:IcnIcnecmenIe cpc: :uc ceIeccc. Dc me:mc fcrmc,
uIi|izcm-:e muiIc c: recur:c: cc VNC pcrc cIencimenIc remcIc c c|gun: u:ucric:. /::im
ccmc nc euipe ce :upcrIe, c :c|iciIccc feiIc pcr meic ce chcmccc: Ie|efcnicc: e ce
regi:Irc ce crcen: ce :ervic nc me:mc :i:Iemc.
8c:iccmenIe, c: :eguinIe: cIiviccce: :cc rec|izccc: pe|c euipe:
c. ccmini:Irccc ce rece: ce ccmpuIcccre: ccm ccLecmenIc e:IruIurccc e :em fic,
ccm cIiviccce: ce :upcrIe, p|cnejcmenIc ce ccpcciccce e gerencicmenIc:
L. in:Ic|ccc, ccnfigurccc e mcnuIencc ce :i:Iemc: cperccicnci: ce rece |Winccw:
Server e Linux] e :eu: cp|iccIivc::
c. ccnIrc|e e mcniIcrcmenIc cc cce::c c inIrcneI e inIerneI:
c. imp|emenIccc ce ferrcmenIc: ce Lcckup e re:Icre em mcuinc: e Lcncc: ce
cccc: crmczenccc: em euipcmenIc: cprcpriccc: cu :erviccre: ce cruivc::
e. ce:envc|vimenIc ce :cripI: em |ingucgem ce prcgrcmccc cceuccc, pcrc
:u:IenIccc cc: prcce::c: ce cperccc cc: :i:Iemc: ccrpcrcIivc: ce rece: em
cIiviccce:
f. cefinicc ce e:IruIurc: ce cccc: e cmLienIe: ce Lcncc ce cccc:: mcniIcrcmenIc cc
:eu funcicncmenIc:
g. cefinicc e ccnfigurccc ce rcIecccre: e :wiIche:.
Nc Sece cc lFH/N em 8rc:||ic e nc SuperinIencncic ce Minc: Gerci:, c euipe,
ci:pcniLi|izccc pcr meic cc me:mc ccnIrcIc ccm c empre:c Fc|iecrc lnfcrmcIicc,
Ccn:u|Icric e Servic: LIcc, fcrmccc pcr cpenc: 0 pe::cc:, umc ce|c: nc ciIccc
:uperinIencncic. / euipe ccnIc ccm um funcicncric ce n|ve| mcic cc uccrc, ue e:Ic
:encc ccpcciIccc pcrc ce:empenhcr c mcximc ce cIiviccce: e, c::im, recuzir c
cepencncic cc in:IiIuicc em re|ccc c empre:c.
CucnIiIcIivcmenIe, pcrc /cmini:Irccc ce Fece: e CFD, IcmLm cLvic c ceficincic cc


81
ccnIrcIc, cujc vc|iccce expirc em mcrc ce 2010. Ccmc :e cfirmcu nc iIem 5.1, nem Iccc:
c: SuperinIencncic: e Uniccce: E:pecici: pc::uem ccnIrcIc: e:pec|ficc: ce mcnuIencc
ce rece: c: Icnicc: ce :upcrIe cccLcm pcr ccumu|cr c: funce:. Em junhc ce 200, c
MinuIc ce FrcjeIc 8c:icc enviccc c: uniccce: ccnIemp|cvc IcmLm c: :ervic: ce rece e
ccIc cenIer, mc: e:Ic: pc::cm pe|c: me:mc: prcL|emc: cc ccnIrcIccc cc: :ervic: ce
:upcrIe. De cccrcc pccIuccc rec|izccc em um enccnIrc prcmcvicc pe|c DepcrIcmenIc
ce F|cnejcmenIc e /cmini:Irccc, em mcrc ce 200, em /|cgcc:, receLercm recur:c:
pcrc ccnIrcIccc ce :ervic: ce rece c: uniccce:: c CenIrc Nccicnc| ce Fc|c|cre e Cu|Iurc
Fcpu|cr, c CenIrc Cu|Iurc| Fcc lmperic| e c: SuperinIencncic: cc Fic ce Jcneirc, Minc:
Gerci:, Gcic:, Mcrcnhcc, Cecrc, 8chic, FerncmLucc, Fcrc|Lc, /mczcnc:, Fcrc, Scc Fcu|c,
ScnIc CcIcrinc e Fic Grcnce cc Su|. /: cuIrc: uniccce:, pcr :erem mencre: e menc:
ccmp|exc:, ccnIrcIcricm cpenc: c: :ervic: ce :upcrIe cc u:ucric. Vc|e re::c|Icr ue, ce
cccrcc ccm c MinuIc ci:IriLu|cc, c CGIl ceve repc::cr c Iccc: c: uniccce: :eu Si:Iemc ce
CcnIrc|e ce Chcmccc: e Crcen: ce Servic, pcrc ue :ejc ccn:Iru|cc, |ccc|menIe, umc
Lc:e hi:Icricc cc: cIencimenIc:.
lnfe|izmenIe, c empre:c Ierceirizccc Iem um p::imc prcgrcmc ce ccpcciIccc e prcmcve
pcuu|::imc: cur:c: cc: :eu: funcicncric:. C: cur:c: cIuc|menIe freenIccc: pe|c Euipe
ce /cmini:Ircccre: ce Fece: :cc prccurccc: e cu:Ieccc: pcr inicicIivc prcpric. Ccm i::c,
ccm c pc::cr cc Iempc, ccrre-:e c ri:cc ce ce:cIuc|izccc Iecnc|cgicc cc euipe.
CuIrc prcL|emc ccmum nc lFH/N ceccrre cc hcrcric ce IrcLc|hc ccnIrcIccc: cpenc: em
hcrcric ccmercic|. /pc: c: 18:00h - e ccn:icercncc Iccc: c: ceficincic: ceIc|hccc: nc
iIem 8.2.1 - c: :ervic: ce rece Icrncm-:e in:Icvei: e c|gun: :erviccre:, e:pecic|menIe c ce
:ervic: ce ccrreic e|eIrcnicc |e-mci|] e c pcrIc|, c: mci: cce::ccc: exIerncmenIe,
:imp|e:menIe enIrcm em cc|cp:c e pcrcm ce re:pcncer. / :iIuccc percurc cI c cic Ii|
:eguinIe. Fcrc :cncr e::c ceficincic, nece::cric, c|m cc: reccmenccce: ccn:IcnIe: nc
iIem 8.2.2, urgenIe ccnIrcIccc ce :ervic: ce hcrcric cmp|iccc, e:pecic|menIe cc: :00 c:
24:00h, inc|uincc finci: ce :emcnc, fericcc: e pcnIc: fccu|IcIivc:. Ccn:icercncc c
cmp|iccc cc: :ervic: ue c lFH/N preIence cferIcr cc: ciccccc:, impre:cinc|ve| c
exi:Incic ce :ervic: ce rece e:Icvei: e ce uc|iccce, pcr Iccc: c: cic: cc :emcnc.






82
8.3.2. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
8.3.2.1
LiciIccc pcrc ccnIrcIccc ce Euipe ce /cmini:Irccc ce Fece: e Cperccc cc
CFD, ccm mci: ucnIiccce e mci: uc|iccce ce prcfi::icnci:, pcrc c: Sece: cc
lFH/N em 8rc:||ic e nc Fic ce Jcneirc, exigincc-:e c: me|hcre: prcIicc: lIlL pcrc
cIencimenIc. Fcrc c Sece ce 8rc:||ic, nece::cric c ccnIrcIccc ce :ervic: 18 x 7.
lmecicIc
8.3.2.2 /mp|iccc cc cux||ic c: uniccce: ce:cenIrc|izccc: nc ccnIrcIccc ce :eu: :ervic:. lmecicIc
8.3.2.3 FepeIem-:e c: reccmenccce:: 7..3.4, 7..3.5, 7..3.. CurIc Frczc
8.3.2.4
Definicc ce FrccecimenIc: Cperccicnci: Fccrcc pcrc rcIinc: ce ge:Icc e
mcnuIencc cc ccIc cenIer, ccm mcpecmenIc cc: prcce::c: e rcIinc:,
mcIeric|izccc cc: f|uxc: e crcui: ce cIencimenIc |c pcrIir cc finc|izccc cc iIem
8.3.2.1].
Mcic Frczc




83












. Fece: CcrpcrcIivc: W/N e VFN

W/N c ccrcnimc pcrc Wice /rec NeIwcrk e pcce :er Irccuzicc pcr rece ce crec
c|crgccc cu rece ce |cngc ci:Icncic cu rece gecgrcficcmenIe ci:IriLu|cc. umc rece ce
ccmpuIcccre: ue cLrcnge umc grcnce crec gecgrcficc, ccm frencic um pc|: cu
ccnIinenIe. Difere-:e, pcrIcnIc, cc: L/N, ue :cc rece: |ccci:, ce ccrcIer mci: privccc.
VFN, ccmc cefinicc cnIericrmenIe, c :ig|c pcrc VirIuc| FrivcIe NeIwcrk, cu :ejc, Fece
VirIuc| Frivccc. umc grcnce rece virIuc| ccn:Iru|cc :cLre c infrc-e:IruIurc ce umc rece
pL|icc pr-exi:IenIe, ue, nc cc:c cc lFH/N, c prcpric lnIerneI. Difere-:e cc W/N, pcr :er
umc Iecnc|cgic ce ccn:Irucc ce Inei: virIuci: enIre uniccce: gecgrcficcmenIe ci:per:c:,
cmp|icncc c :egurcnc cc Ircfegc e cc Irccc ce infcrmcce: ccm c u:c ce cripIcgrcfic ce
cccc:, pci: pcrIe cc premi::c ce ue c rece W/N um cmLienIe IcIc|menIe hc:Ii|.




84
.1. SiIuccc /Iuc|
/ fcrmccc cc rece W/N cc cuIcruic rec|izccc principc|menIe pe|c lnfcvic cc SEFFFC.
/ ccnexcc cc L/N cc Sece em 8rc:||ic ccm c W/N :e cc pcr meic cc ccnexcc enIre c:
:erviccre: cc CFD |:wiIch ccre] e c prcpric lNFCVl/, pcr meic ce umc ccnexcc ce 1G8FS. /
:c|cc inIerneI vicLi|izccc pcr meic ce um ccnc| ce 34 MLp:. Hcje ncc exi:Ie umc :c|cc ce
ccnIingncic pcrc inIerneI em cc:c ce inci:pcniLi|iccce cc circuiIc cc lnfcvic. /: ccnexce:
|cgicc: enIre c L/N cc Sece em 8rc:||ic e c: L/N: cc Sece cc Fic ce Jcneirc e cc:
SuperinIencncic: :cc rec|izccc: pe|c VFN.
/ Sece em 8rc:||ic, ccmc jc ciIc, pc::ui en|cce
3
ccm ve|cciccce ce 34MLp: ccm c
lnIerneI. / pcrIir ce ncvemLrc ce 200, c en|cce :e e|evcrc pcrc 0MLp:, pcr meic ce
Iermc cciIivc cc ccnIrcIc exi:IenIe. /: cemci: |ccc|iccce: cpre:enIcm Iecnc|cgic: e
ve|cciccce: ci:IinIc: ce cccrcc ccm c ci:pcniLi|iccce cc regicc, ccmc :e verificc nc
/nexc 3. Fe::c|Ic-:e ue c|gumc: uniccce: cc lFH/N cincc :e enccnIrcm :em uc|uer
Iipc ccnexcc c lnIerneI: c E:criIcric Icnicc ce /|ccnIcrc um exemp|c.
/ pcrIir cc vigncic cc Iermc cciIivc, euipe ce /cmini:Ircccre: ce Fece: pc::crc c
mcniIcrcr c: n|vei: ce :ervic: prcvicc: pe|c SEFFFC pcr meic ce ferrcmenIc ci:pcn|ve| em
:iIe e:pec|ficc cc prcpric SEFFFC. C /nexc 4, Ircz c Icpc|cgic cc rece e cc cmLienIe ce
prccucc cc lFH/N.
C prcce::c ce imp|cnIccc cc VFN Ieve in|cic em 2008, eng|cLcncc c: SuperinIencncic:
- e, nc pccc, c: SuL-Fegicnci: - ce Iccc: c: ccpiIci: cc: regice: Su|, Suce:Ie e CenIrc-
Ce:Ie, c|m ce :ei: ccpiIci: e:Iccuci: cc Fegicc Ncrce:Ie e c cIuc| E:criIcric Icnicc ce
NcIiviccce, ue :ecicvc enIcc c SuL-Fegicnc| ce IcccnIin:. Em 200, c: in:Ic|cce: Iivercm
ccnIinuiccce em Ir: e:Iccc: ncrce:Iinc: e :ei: ccpiIci: cc Fegicc NcrIe. Nenhumc uniccce
e:pecic| e nenhum E:criIcric Icnicc fci cincc ccnIemp|ccc, exceIc, c|crc, c ce NcIiviccce.
C Mini:Iric cc Cu|Iurc firmcu ccnIrcIc ccm c Fece Nccicnc| ce En:inc e Fe:ui:c |FNF] cc
finc| ce 2008 e enIrcu em ccnIcIc ccm c lFH/N pcrc inicicr c prcce::c ce in:Ic|ccc cc:
euipcmenIc:, inc|uincc, em princ|pic, c Sece cc Fic ce Jcneirc e c CenIrc Nccicnc| ce
Fc|c|cre e Cu|Iurc Fcpu|cr, cincc em 200.

.2. Dicgnc:Iicc
C: prcL|emc: ue c rece W/N Im cpre:enIccc ceccrrem ce cci: fcIcre:

3
En|cce pcce :er cui ccmpreencicc ccmc ccnexcc c lnIerneI.


85
ccmp|emenIcre:: mc: ccncice: ce cce::c c lnIerneI pe|c: uniccce: e mc: ccncice: cc
CFD cc Sece em 8rc:||ic. Fcr mci: rcpicc ue :ejc c ccnexcc, c: :erviccre: cc CFD cevem
Ier c ccpcciccce icec| ce prcce::cmenIc. Fcr cuIrc |ccc, pcr mci: pcIenIe: ue :ejcm c:
:erviccre:, pcr me|hcre: ue :ejcm c: ccncice: cc ccIc cenIer, ccnexce: ruin: c lnIerneI
prcvcccrcc |enIiccc ce :ervic:.
/Iuc|menIe, c: cuc: ccncice: :e :cmcm pe|c |ccc negcIivc e c: prcL|emc: cre:cem em
prcgre::cc gecmIricc. C cencric ue :e ceve per:eguir c :cmcIcric cc: cuc: ccncice:,
pe|c |ccc pc:iIivc, e:pecic|menIe ucncc :e p|cnejc um ncvc cencric Iecnc|cgicc, nc uc|
u:ucric: fcrcc mcicr u:c cc: :ervic: ce vicecccnferncic, weLccnference, VclF,
Ircn:cce: ccm cccumenIc: e|eIrcnicc:, c|m cc u:c ce :i:Iemc: ce cruiIeIurc SC/,
c::unIc IrcIccc nc Ccp|Iu|c 12.
MuiIc: uniccce: pc::uem en|cce: incceuccc: cu ccm mc uIi|izccc ce recur:c: rece,
gerc|menIe ccm |ink ce mencr ccpcciccce, Lc:iccmenIe pcr cci: mcIivc:: nuncc fci
rec|izccc um e:Iucc pcrc :e ceIermincrem c: reci: nece::iccce: ce en|cce ce cccc umc
cc: uniccce:: c mercccc |ccc| ncc cferece ccncice: ce :e cmp|icr c uc|iccce cc
:ervic |cu cevicc cc c|Ic cu:Ic cu cevicc c inci:pcniLi|iccce Iecnc|cgicc nc regicc].
FcrIcnIc, urgenIe ce mcce|cgem ce ccrgc nc rece ce cccc umc ce|c: pcrc :e Ier mcicr
:egurcnc nc ceIerminccc cc: ve|cciccce: ce ccnexcc ccm c lnIerneI.
Ccmc :c|ucc pc|icIivc, enccnIrc-:e em prcce::c umc cce:cc c cIc ce regi:Irc ce prec:
firmccc enIre c EmLrcIe| e c Ccmpcnhic Nccicnc| ce /Lc:IecimenIc |CCN/8], um crgcc
fecerc| Icc IerriIcric|menIe pu|verizccc ucnIc c lFH/N. / pcrIir ce::c cce:cc, ccn:egue-:e
ccnIemp|cr, pcr meic ce |ink cecicccc, 20 uniccce:, umc cc: uci: c E:criIcric Icnicc ce
C|incc. / vcnIcgem, c|m cc uc|iccce cc prccuIc e c n|ve| ce :ervic cccrcccc, c
exi:Incic ce um ccnIrcIc nicc gerenciccc em 8rc:||ic, fcci|iIcncc c mcniIcrcmenIc ce
Iccc c rece. / IcLe|c 2 mc:Irc ccmc ficcrcc c: ve|cciccce: ce ccnexcc ce::c: uniccce:,
:c c prcce::c cLIiver cprcvccc. Ici: vc|cre: pccem ncc :er cincc c: iceci:, mc:
Lc:IcnIe :upericr em uc|iccce ce :ervic ue c: cIuci: ccnIrcIc: |ccci:.
UNlD/DE Ve|cciccce em MLp: ClD/DE
lFH/N-/L 2 Mcceic
lFH/N-8/ 4 Sc|vcccr
lFH/N-CE 4 FcrIc|ezc
lFH/N-DF 2 8rc:||ic
lFH/N-ES 2 E:p|riIc ScnIc
lFH/N-GC 4 Gcicnic
lFH/N-M/ 4 Scc Luiz
lFH/N-MG 10 8e|c HcrizcnIe
lFH/N-MI 2 CuicLc


8
UNlD/DE Ve|cciccce em MLp: ClD/DE
lFH/N-F/ 4 8e|m
lFH/N-F8 2 Jccc Fe::cc
lFH/N-FE 4 Fecife
E:criIcric Icnicc C|incc 2 C|incc
lFH/N-Fl 2 Iere:inc
lFH/N-FN 2 NcIc|
lFH/N-FC 2 FcrIc Ve|hc
lFH/N-FS 4 FcrIc /|egre
lFH/N-SC 4 F|cricncpc|i:
lFH/N-SE 2 /rcccju
Sece nc Fic ce Jcneirc
|Fc|ccic Gu:Icvc Ccpcnemc]
10 Fic ce Jcneirc
IcLe|c 2 - En|cce: c :erem fcrnecicc: pe|c EmLrcIe|

Nc verccce, |cngc c IenIcIivc ce pccrcnizccc uc|iIcIivc cc: ccnexce: c lnIerneI.
Cucncc c prcce::c ce in:Ic|ccc cc VFN :e inicicu, nc primeirc :eme:Ire ce 2008, fci
enviccc c Iccc: c: SuperinIencncic: um mcnuc| ccnIencc Iccc c pccrcnizccc cc rece
L/N, ce:ce ceIerminccc cc ncmenc|cIurc cc: e:Icce: ce IrcLc|hc e ncIeLcck: nc rece
cI c :c|iciIccc ce cicgnc:Iicc: ceIc|hccc: |ue emLc:cricm c ccn:Irucc ce:Ie FDIl],
pc::cncc pcr c|Ierccc cc: |ink: ce ccnexcc c lnIerneI. CLvicmenIe, c: re:u|Iccc: fcrcm
pcrcc: e pcuu|::imc: re:pc:Ic: chegcrcm c CGIl. Nc in|cic ce 200, repeIircm-:e c:
IenIcIivc:, mc: IcmLm :em :uce::c. FcrIcnIc, Iucc incicc ue c prcmccc ce::e Iipc ce
me|hcric ceve :er rec|izccc cenIrc|izcccmenIe, ccmc c inicicIivc ce cce:cc c cIc cc
EmLrcIe|.
CucnIc c VFN, me:mc ccm c :eguncc fc:e jc finc|izccc, c|gumc: :uperinIencncic: ncc
e:Icc efeIivcmenIe ccnecIccc:, ccmc c: cc /cre, /mcpc e Fcrcimc, cevicc c: mc:
ccncice: Iecnc|cgicc: ce::c: uniccce:. Fcrcimc, pcr exemp|c, cincc pc::ui ccnexcc
ci:cccc c inIerneI, pci: c: :ervic: ce Lcncc |crgc nc regicc :cc exIremcmenIe cnerc:c:,
cc crcem ce F$ 20.000,00 men:ci:. Scc freenIe:, IcmLm, c ce:ccnexcc enIre c L/N cc:
uniccce: e c VFN, fcIc fcci|menIe ceIecIccc pe|c: ccnIrc|e: exi:IenIe:. /|gumc: veze:, e::c
uecc :c|ucicnccc pe|c euipe ce 8rc:||ic: muiIc: cuIrc:, enIreIcnIc, exigem
ce:|cccmenIc ce::e: Icnicc: c: uniccce:, umc vez ue, |ccc|menIe, ncc hc mcc-ce-cLrc
ci:pcn|ve| cu ccpcciIccc. / :c|ucc pcrc e::e prcL|emc, pcrIcnIc, c ccnIrcIccc |ccc|
ce /cmini:Ircccre: ce Fece, ccnfcrme previ:Ic cc |cngc cc iIem 8.3.1, c rec|izccc cc
enccnIrc ce::e: Icnicc:, pcrc ccpcciIccc ccnjunIc e pccrcnizccc ce prccecimenIc:,
ccnfcrme reccmencccc 7..3., e c inc|u:cc ce ce:|cccmenIc: nc ccnIrcIc previ:Ic nc
reccmencccc 8.3.2.1.


87
/ in:Ic|ccc cc rece VFN, cI cgcrc, ncc Ircuxe nenhumc vcnIcgem percepI|ve| cc:
u:ucric: ccmun:, ue cincc :c|iciIcm criccc ce cmLienIe ce FIF
37
pcrc Ircn:mi::cc ce
cruivc: mcicre:, cujc envic impc::iLi|iIccc pe|c ccrreic e|eIrcnicc. /|m ce c ccm|nic ce
rece cc Sece em 8rc:||ic permcnecer ccmc FFlDCM |iIem 8.1.1], e c VFN ncc e:Icr
ccmp|eIc, ccm Iccc: c: uniccce:, c CGIl, cc |cngc cc: cci: |Iimc: cnc:, ncc Ieve fc|egc
pcrc ccpcciIcr c: u:ucric: c uIi|izcrem Iccc c pcIencic| ce ccmunicccc ceccrrenIe ce
umc VFN. Feccmencc-:e, pcrIcnIc, e|cLcrccc ce ccrIi|hc:, cur:c: pre:encici: cu c
ci:Icncic, en:incncc ccmc exp|crcr e::c Iecnc|cgic ccm :egurcnc. Nc enIcnIc, pcrc ue
i::c cccrrc :cIi:fcIcricmenIe, impre:cinc|ve| :c|ucicncr c uc|iccce ce en|cce cc:
uniccce:.
C lFH/N ncc pc::ui hcje Iecnc|cgic ce cce::c c :uc rece pcr meic ce Ie|efcnic mcve|
ce|u|cr. Ccn:egue-:e :cmenIe vi:iIcr c pcginc cc lFH/N, c pcginc ce inIrcneI, c weLmci| e
c|gun: :i:Iemc: weL, mc: ncc :e cce::c c rece. Ccm c ccvenIc ce::e Iipc ce Iecnc|cgic,
hc fcrmc: ce cce::c mcve| mci: pcIenIe: pcr meic ce cpcre|hc ce|u|cr cu euipcmenIc:
ccIccc: ce Iecnc|cgic 3G. l::c permiIe mcLi|iccce cc u:ucric, cc e:IcLe|ecer
ccmunicccc c pcrIir cc cmLienIe exIernc, em IrcLc|hc ce ccmpc cu vicgen:. Deve-:e,
pcrIcnIc, prcver meccni:mc: ce :egurcnc pcrc e::e cce::c. / ccn:Irucc ce Ine| VFN
pcce :er c :c|ucc.
CucnIc c FNF, c ccnIrcIc firmccc ccm c Mini:Iric cc Cu|Iurc inicic c in:Ic|ccc pe|c:
uniccce: exi:IenIe: nc ciccce cc Fic ce Jcneirc. /pe:cr cc IenIcIivc ce inc|u:cc cc lFH/N-
FJ, CenIrc Cu|Iurc| Fcc lmperic| e CenIrc Cu|Iurc| S|Iic FcLerIc 8ur|e Mcrx, cpenc: c CNCF
e c Sece cc Fic ce Jcneirc :ercc ccnIemp|ccc:. / FNF repre:enIc umc cvcnc iniguc|cve|
nc uc|iccce ce ccnexcc e ce :ervic: pre:Iccc:, e|evcncc c lFH/N c um ncvc pcIcmcr
ce ci:pcniLi|izccc ce ccervc: cigiIc|izccc: e ccmpuIccc em nuvem. Feccmencc-:e,
pcrIcnIc, c pcrIir ce::c in:Ic|ccc, cvc|icrem-:e c: impccIc: e exp|crcr :eu: Lenef|cic:.

.3. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
.3.1 /Iuc|izccc e finc|izccc cc invenIcric ce en|cce: pre:enIe nc /nexc 3. lmecicIc
.3.2 LevcnIcmenIc cc vc|umeIric ce cccc: em Iccc: c: uniccce:, ccnfcrme iIem 8.2.2.1. lmecicIc

37
FIF, ccrcnimc pcrc Fi|e Ircn:fer FrcIccc|, cu FrcIccc|c ce Ircn:ferncic ce /ruivc:, umc fcrmc rcpicc e ver:cIi|
ce Ircn:ferir grcnce: cruivc:. E::c Ircn:mi::cc cccrre pcr meic ce :cfIwcre e:pec|ficc e ccnIrc|ccc pe|c Euipe
ce /cmini:Irccc ce Fece.


88
.3.3
Fcrmc|izccc cc ccnexcc c lnIerneI pcrc c: uniccce: ce:ccnecIccc:, ccnfcrme
/nexc 3.
lmecicIc
.3.4
Fec|izcr e:Iucc ce mcce|cgem ce Ircfegc pcrc cccc uniccce e men:urcr en|cce ce
cccc: icec| pcrc cccc umc ce|c:.
lmecicIc
.3.5
Definicc ce reui:iIc: Iecnc|cgicc: e cc ncvc mcce|c ce ccnIrcIccc ce :ervic:
cc rece W/N, ccnIemp|cncc: cui:icc ce en|cce, rcIecccre: ccm ccpcciccce ce
prcver recunccncic em cc:c ce uecc ce |ink, e:Iucc ce criIiciccce cc :ervic
cferecicc.
CurIc Frczc
.3.
LiciIccc e imp|cnIccc ce ncvc: :ervic: cc rece W/N Lc:eccc nc: reui:iIc:
Iecnc|cgicc cLIicc: nc iIem .3.5.
CurIc Frczc
.3.7
Fccrcnizccc uc|iIcIivc e ucnIiIcIivc cc: en|cce: ce Iccc: c: uniccce:, c pcrIir
cc: iIen: .3.4 e .3.5.
CurIc Frczc
.3.8 FcrnecimenIc ce ccncice: pcrc rein:ercc cc: SuperinIencncic: nc VFN. CurIc Frczc
.3.
E|cLcrccc ce p|cnc ce migrccc ce Iccc: c: e:Icce: ce IrcLc|hc pcrc c ccm|nic
lFH/N.
CurIc Frczc
.3.10
LiciIccc pcrc in:ercc ce Iccc: c: Uniccce: E:pecici: nc VFN, ccm cui:icc ce
euipcmenIc: e :ervic:.
CurIc Frczc
.3.11
LiciIccc pcrc in:ercc ce Iccc: c: E:criIcric: Icnicc: e Fcrue: Hi:Icricc: nc VFN,
ccm cui:icc ce euipcmenIc: e :ervic:.
Mcic Frczc
.3.12 Fec|izccc ce Ie:Ie: ce Ine| VFN pcrc Iecnc|cgic 3G. Mcic Frczc
.3.13
LevcnIcmenIc ce cuIcriccce: e cuIrc: u:ucric: ue nece::iIcm cc u:c ce Iecnc|cgic
ce ccmunicccc mcve| pcr cpercccrc Ie|efcnicc.
Mcic Frczc
.3.14
LiciIccc ce :ervic 3G ce ccmunicccc mcve| ccm cui:icc ce mini-mccen: pcrc
u:c ce cuIcriccce: e cuIrc: u:ucric: |iIem .3.13].
Mcic Frczc
.3.15
/vc|iccc cc: impccIc: cc FNF e e|cLcrccc ce p|cnc, junIc cc Mini:Iric cc
Cu|Iurc, pcrc in:Ic|ccc em cuIrc: uniccce:. E|cLcrccc ce p|cnc pcrc exp|crccc
cc: Lenef|cic: cc c|Ic ccnexcc.
Mcic Frczc
.3.1
E|cLcrccc ce ccrIi|hc: e cur:c: pre:encici: - cu c ci:Icncic - pcrc ccpcciIccc cc:
funcicncric: nc uIi|izccc ce recur:c: cc VFN.
Mcic Frczc



8












10. Servic: cc DcIc CenIer


C ccIc cenIer, cu CFD, exerce um ccnjunIc ce funcicnc|iccce: ue pccem :er Irccuzicc:
ccmc :ervic: cc: u:ucric:: ccrreic e|eIrcnicc, cnIi-v|ru:, cce::c c lnIerneI, |ccc| pcrc
crmczencmenIc ce cruivc: prccuzicc: pe|c: DepcrIcmenIc: e recur:c: ce
vicecccnferncic e weLccnferncic, cincc ncc exi:IenIe: nc cmLiIc cc ln:IiIuIc. Ne:Ie
Ccp|Iu|c, :ercc cnc|i:ccc: cccc um ce::e: :ervic: e c: prcpc:Ic: ce me|hcric nc :eu
ce:empenhc.

10.1. SiIuccc /Iuc|
C :ervic ce ccrreic e|eIrcnicc :e cc pcr u:c ce :cfIwcre |ivre CMci|, ccm Ir: :erviccre: ce
e-mci| recunccnIe:. C cce::c c: men:cgen: vicLi|izccc cc: u:ucric: cc lFH/N pcr meic


0
cc prcIccc|c FCF3
38
, lM/F
3
e pcr inIerfcce ce WeLmci|. C :cfIwcre ce ccrreic e|eIrcnicc
pc::ui recur:c: ce cgencc ccrpcrcIivc e ce cc|cLcrccc, mc: cincc pcucc uIi|izccc: pe|c:
funcicncric:, pcr ce:ccnhecimenIc ce::c: funcicnc|iccce:. IcmLm pc::|ve| c criccc ce
|i:Ic: ce ci:IriLuicc ccm cuc: exIen:ce:: iphcn.gcv.Lr, pcrc receLer men:cgen: inIernc: e
exIernc:: e :mIp.iphcn.neI, cpenc: pcrc men:cgen: inIernc:
40
, ccm pc::iLi|iccce ce
mccerccc.
Em 01 ce cgc:Ic ce 2008, puL|iccu-:e, nc 8c|eIim /cmini:IrcIivc lnIernc n
c
434, c FcrIcric n
c

213, ue regu|cmenIc c uIi|izccc gerc| cc :ervic ce ccrreic e|eIrcnicc nc lFH/N, ccm
e:pecic| cIencc cc ccnIrc|e cc ncmenc|cIurc cc: ccixc: pc:Ici: incivicuci:, Lc:eccc nc
pccrcc cc Gcvernc Fecerc|, ce mccc c :e eviIcrem c|cunhc:, cpe|icc:, cnIcncmc:ic,
inicici:, :ig|c: e nmerc: nc encerec e|eIrcnicc, prcIicc cccc vez mci: ccmum cI enIcc.
E::c pcrIcric IcmLm regu|cmenIc c: criIric: ce criccc, L|cueic e exc|u:cc cc: ccnIc:,
Lc:eccc nc Iempc mcximc ce incIiviccce.
CucnIc cc: meccni:mc: ce prcIecc ce men:cgen:, c lFH/N pc::ui :ervic: ce cnIiv|ru: e
cnIi:pcm, Ir: Lc:eccc: em :cfIwcre |ivre e um prcprieIcric, re:pecIivcmenIe C|cmcvi:,
Cmci|Sccnn, Spcm/::c::in e Mc/fee. / pc||Iicc cnIi:pywcre ncc :e Lc:eic num :cfIwcre
e:pec|ficc, cpenc: em umc ccnfigurccc ue impece c envic ce cruivc: execuIcvei: pcr
e-mci|.
C |cgcn remcIc, vic inIerneI, c rece cc lFH/N pe|c: u:ucric:, rec|izccc nc VFN pcr meic
cc :cfIwcre ScmLc v.3.2 ccm Cpen LD/F v 2.3 pcrc Iccc: c: uniccce:, ccm rep|icccc ce
cccc: enIre e|c: |iIem 8.1.1]. Se c Ine| cc VFN fcr inIerrcmpicc, enucnIc e:Iiver :encc
re:IcLe|ecicc, c: u:ucric: |ccci: ccnIinucm c uIi|izcr c: :ervic: cc rece |ccc|. C meccni:mc
ce rep|icccc rec|izccc pcr um :erviccr ue uIi|izc c :cfIwcre |ivre CpenVFN e CpenLccp.
C cce::c c inIerneI pe|c: u:ucric: cc lFH/N imp|emenIccc pe|c prcxy Suic, IcmLm
Lc:eccc em :cfIwcre |ivre.
Em re|ccc cc: recur:c: ce vicecccnferncic, ncc exi:Ie nenhum euipcmenIc, :cfIwcre
cu cccec
41
pcrc e::c finc|iccce. Iccc: c: :e::ce: ce vicecccnferncic jc rec|izccc: pe|c

38
C Fc:I Cffice FrcIccc|, cu FCF3, um prcIccc|c uIi|izccc nc cce::c remcIc c umc ccixc ce ccrreic e|eIrcnicc. C
FCF3 permiIe ue Iccc: c: men:cgen: ccnIicc: numc ccixc ce ccrreic e|eIrcnicc pc::cm :er Ircn:fericc:
:eencic|menIe pcrc um ccmpuIcccr |ccc|.

3
lM/F, cu lnIerneI Me::cge /cce:: FrcIccc|, um prcIccc|c ce gerencicmenIc ce ccrreic e|eIrcnicc :upericr em
recur:c: cc FCF3. Suc principc| vcnIcgem mcnIer c: men:cgen: crmczenccc: nc :erviccr, ce mccc ue c
inIerncuIc pc::c Ier cce::c c: :uc: pc:Ic: e men:cgen: em uc|uer ccmpuIcccr, IcnIc pcr weLmci| ccmc pcr
c|ienIe ce ccrreic e|eIrcnicc. E::e :ervic in:Ic|ccc :cL cemcncc cc u:ucric, umc vez ue c: cIuci: :erviccre: cc
lFH/N ncc pc::uem c|Ic ccpcciccce ce crmczencmenIc.

40
Ccm c inIuiIc ce :e eviIcrem :pcm: cu men:cgen: ince:ejcvei: cc pL|icc exIernc.

41
Cccec, ccrcnimc pcrc Cccificcccr-Decccificcccr, um ci:pc:iIivc ce hcrcwcre cu ce :cfIwcre ue cccificc e
cecccificc :inci:, gerc|menIe uIi|izccc: pcrc ccmprimir e ce:ccmprimir cruivc: ce cucic e v|cec. Mp3, pcr


1
lFH/N envc|vencc c: SuperinIencncic: fcrcm cecicc: pe|c SEFFFC, em :uc: uniccce: nc:
ccpiIci:, cc |cngc 2008: e::e recur:c ncc mci: ci:pcniLi|izccc. Nc ue :e refere c:
ferrcmenIc: ce cc|cLcrccc e weLccnference, c cuIcruic ncc pc::ui hcje imp|cnIccc
ferrcmenIc c|gumc pcrc e:Ic finc|iccce. IcmLm ncc chegcrcm c ccnc|u:cc c: Ie:Ie:
pcrc Iecnc|cgic VclF, ccnfcrme cfirmccc nc iIem 7.4.1, cevicc c Lcixc uc|iccce e fc|Ic ce
pccrcnizccc cc: ccnexce: c lnIerneI cc: uniccce: cc lFH/N.
/pe:cr ce e:Icrem :encc in:Ic|ccc: |icenc: ce cnIi-v|ru: nc: e:Icce: ce IrcLc|hc e
ncIeLcck:, c lFH/N cincc ncc pc::ui um :erviccr exc|u:ivc ce gerencicmenIc ce cnIiv|ru:
ccrpcrcIivc. Fcr cuIrc |ccc, ucncc nece::cric: c: IrcLc|hc: ce gerencicmenIc ce
infcrmcce: gecgrcficc:, hc um :erviccr e:pec|ficc ccm c |icenc /rcGi: pcrc cincc
u:ucric: :imu|Icnec:.
CuIrc: :ervic: ce ccIc cenIer :cc ccn:c|icccc: em :erviccre: ce cruivc:, :erviccre: ce
Lcncc ce cccc:, :erviccr ce |cg:, :erviccre: ce prccucc civer:c:, :erviccr ce re:c|ucc ce
ncme:, :erviccre: cc pcrIc| e :erviccr weL. / grcnce mcicric, ue pc::u|c nc rece ncme:
ce ceu:e: grecc-rcmcnc: cu cc cu|Iurc ncrcicc, Ieve :uc ncmenc|cIurc IcIc|menIe
c|Ierccc, c pcrIir ce 2008, em hcmencgem cc pcIrimcnic mcIeric| e imcIeric| Lrc:i|eirc
42
.
Grcnce pcrIe ce::e pcrue e:Ic pc::cncc c re:icir em :erviccre: virIuc|izccc:. Devicc cc
cu:Ic fincnceirc e Iecnc|cgicc, cincc ncc exi:Iem :i:Iemc: ce c|u:Ier
43
pcrc :upcrIcr
cemcncc: ce n|ve| cr|Iicc ce mu|Iiprcce::cmenIc e:cc|cnccc.

10.2. Dicgnc:Iicc
/ :c|ucc cIuc| cc ccrreic e|eIrcnicc, prcvicc pe|c u:c cc :cfIwcre Cmci|, pc::ui
cccumenIccc ce in:Ic|ccc e ccnfigurccc, mc: ncc e:Ic mci: ccLerIc pe|c gcrcnIic cc
fcLriccnIe. E::c :c|ucc, cpe:cr ce eficienIe pcrc c: :ervic: ccmun:, cc: c|hc: cc: u:ucric:
pcrece ncc :er, pe|c: :eguinIe: mcIivc::
hc ccn:IcnIe: inIerrupce: cc: :erviccre: ce e-mci|, cevicc c: mc: ccncice: cc CFD:
c ccpcciccce ce crmczencmenIc cc: :erviccre: ce e-mci| Icrncu-:e in:uficienIe,
ccn:icercncc c cumenIc ncIurc| e ccn:IcnIe cc Icmcnhc cc: men:cgen: Irccccc: e c
cumenIc cLrupIc cc nmerc ce ccixc: pc:Ici: incivicuci:, in:IiIucicnci: e ce :ervic

exemp|c, um Iipc ce cccec, ue ccmprime cruivc: ce cucic ccm percc: prcIiccmenIe impercepI|vei: cc:
cuvicc: humcnc:.

42
Ccmc exemp|c, c: ucIrc :erviccre: cc ncvc pcrIc|, pcr fcrmcrem umc rece enIre :i, Im :eu: ncme: em
hcmencgem cc: Iipc: ce rencc cc crIe:cncIc nccicnc|: vc|encicnc, renc:cenc, :inge|ezc e ir|cnce:c.

43
Um c|u:Ier um cg|cmerccc ce ccmpuIcccre: ue uIi|izc um Iipc e:pecic| ce :i:Iemc cperccicnc| c|c::ificccc
ccmc :i:Iemc ci:IriLu|cc. MuiIc: veze:, ccn:Iru|cc c pcrIir ce ccmpuIcccre: ccnvencicnci: |igccc: em rece e
ccmuniccncc-:e cIrcv: cc :i:Iemc, IrcLc|hcncc ccmc :e fc::em umc nicc mcuinc ce grcnce pcrIe.


2
criccc: c pcrIir ce 2008:
c|gun: u:ucric:, prcvenienIe: ce Mini:Iric: e cuIrc: crgcc: ue uIi|izcm c MS Exchcnge,
cccLcm pcr fczer c ccmpcrccc enIre c: :c|uce:
ccmc reccmencccc, uc:e Iccc: c: u:ucric: uIi|izcm gerencicccre: ce e-mci|, ccmc c
MS CuI|cck, mc: c|gun: :e e:uecem cc reccmencccc ce ccn:IcnIe |impezc ce
men:cgen: cnIigc:, prcvcccncc pcne nc: ccmpuIcccre: ucncc c: ccixc: cIingem
:eu |imiIe: cIuc|menIe, e::c umc cc: principci: preccupcce: cc CGIl.
De::c fcrmc, e:Iucc-:e c pc::iLi|iccce ce cuc: :c|uce: prcprieIcric:: c in:Ic|ccc efeIivc
cc MS Exchcnge, mc: ce c|I|::imc cu:Ic: cu c migrccc cc: ccnIc: pcrc c Gccg|e, cc
cu:Ic ce 50 cc|cre: pcr pe::cc cc cnc. /mLc: c: :c|uce: cevercc :er cvc|iccc:
ceIc|hcccmenIe e imp|iccm mcicr ccnIrc|e e ccmunicccc imecicIc pcr pcrIe cc
Cccrcenccc-Gerc| ce Fecur:c: Humcnc: ucnIc c enIrccc e :c|cc ce funcicncric: cc
uccrc. /Iuc|menIe, exi:Iem mci: ce 2.000 ccixc: pc:Ici: criccc:, c ue cemcn:Irc fc|Ic ce
hcLiIc cc: cirigenIe: cc: uniccce: em infcrmcr c CGIl :cLre :eu f|uxc ce funcicncric:.
/cemci:, nece::cric c criccc ce :cripI: ue cuIcmcIizem c L|cueic e c exc|u:cc ce
ccixc: pc:Ici: incIivc: pe|c Iempc ceIerminccc pe|c FcrIcric n
c
213.
CucnIc c e::c FcrIcric, :cc inci:cuI|vei: c: Lenef|cic: pcr e|c criginccc:, :cLreIucc nc
recucc cc infcrmc|iccce cc ncmenc|cIurc cc: ccixc: pc:Ici: virIuci:. Nc enIcnIc, e|c
preci:c ce urgenIe revi:cc, umc vez ue nece::iIc regu|cmenIcr, ccm mci: c|crezc, c
ce:ignccc cc: ccixc: pc:Ici: in:IiIucicnci: |cIriLu|cc: c umc uniccce cc e:IruIurc
crgcnizccicnc|] e c: ce :ervic |cIriLu|cc c um grupc ce IrcLc|hc ccm cIiviccce:
e:pec|ficc:]. Ccm c ree:IruIurccc regimenIc| cc ln:IiIuIc, pcr meic cc DecreIc n .844, ce
mcic ce 200, uc:e Iccc: c: uniccce: Iivercm :eu: ncme: cficici: c|Ierccc:, mc: e::e fcIc
ncc fci cccmpcnhccc cc cIuc|izccc cc ncme cc: ccixc:. urgenIe, pcrIcnIc, c
rec|izccc e civu|gccc ce um p|cnc ce IrcLc|hc ccm e::c finc|iccce, c cepencer,
cLvicmenIe, cc puL|icccc ce umc pcrIcric, jc e|cLcrccc pe|c CGIl, regu|cmenIcncc c
criccc cc: :ig|c: cc: crgcc: cc lFH/N.
Deve-:e re::c|Icr c fcIc ce ue c :ervic ce ccrreic e|eIrcnicc Iem :icc cccc vez mci:
uIi|izccc pcr Iccc: c: funcicncric: cc ln:IiIuIc e cc /cmini:Irccc FL|icc em gerc|. C
vc|ume cc Ircfegc nc lFH/N cumenIcu em 2007 - cu :ejc, Irip|iccu - c pcrIir ce 2008, c ue
gerc c nece::iccce ce :e e:IcLe|ecerem pc||Iicc: ce infrc-e:IruIurc e:pec|ficc: pcrc e::e
:ervic, ccmc c rencvccc ccn:IcnIe cc: :erviccre: ce e-mci|. Ccn:icercncc ue um
:imp|e: e-mci| Iem c::umicc vc|cr cccumenIc| cccc vez mci: cmp|c, reccmencc-:e c
pe:ui:c ce :c|uce: pcrc cruivcmenIc ce men:cgen: impcrIcnIe:, :eguncc prerrcgcIivc:
cruiv|:Iicc:.


3
CuIrc nece::iccce urgenIe c pccrcnizccc cc: gerencicccre: ce e-mci|, pci: cccc
uniccce Iem |iLerccce ce imp|emenIcr c ue mci: |he ccnvm e, cincc c::im, muiIc:
u:ucric: :imp|e:menIe ncc vem uIi|iccce ne::e :cfIwcre |e i::c prcvccc, cLvicmenIe,
ccmu|c ce men:cgen: cnIigc: nc: :erviccre: ce e-mci|, ce:nece::cricmenIe]. MuiIc:
ccmpcnhc: ccrpcrcIivc: - ccmc c /cc lFH/N pe|c Cuc|iccce /mLienIc| - pccericm :er
veicu|ccc: pe|c rece, :imp|e:menIe :e Iccc c in:IiIuicc fize::e u:c cc me:mc :cfIwcre.
CucnIc c prcIecc cc: men:cgen: ccnIrc v|ru: e mc|wcre: em gerc|, c: :c|uce: Im :e
mc:Irccc :uficienIe:. / Ircn:mi::cc ce c|gun: :pcm:, infe|izmenIe, fcz pcrIe cc: |imiIcce:
Iecnc|cgicc: cIuci: e, ucnIc mci: c rece cc lFH/N cpcrecer" nc meic virIuc|, mci: e|c
:erc cIccccc. C prcL|emc ce :e cmp|icr c ccnIrc|e cnIi-:pcm c ccn:encic
ce:cgrcccve| ce men:cgen: ccnficvei: :erem Lcrrccc:, :em c remeIenIe cu c ce:IincIcric
Ierem ccn:cincic. Feccmencc-:e, nc enIcnIc, c revi:cc ce::c: :c|uce:.
C :ervic ce Frcxy, em rczcc cc: |imiIcce: cc ferrcmenIc cIuc| nc IcccnIe c ge:Icc ce
pc||Iicc: ce cce::c, fcz-:e nece::cric c prc:peccc e cui:icc ce ncvc :c|ucc. CucnIc c
ferrcmenIc ce fi|Irc ce ccnIecc |Suic], :uc execucc cIuc| Iem :e mc:Irccc :cIi:fcIcric
pcrc c: ccrccIer|:Iicc: ce cce::c cc lFH/N. Fcr :erem :cfIwcre: |ivre:, c lFH/N Lc:eic-:e nc
re:Iricc mci: ccnIrc|ccc, ue vci :encc |iLerccc :cL cemcncc, ce mccc c ccn:IiIuir um
perfi| prcpric ce ncvegccc. Cucncc c ferrcmenIc fci in:Ic|ccc, ercm muiIc: c: pecicc: ce
|iLerccc ce :iIe: e:pec|ficc:. /Iuc|menIe, e::e Iipc ce cemcncc Icrncu-:e e:cc::c.
Em re|ccc cc: recur:c: ce vicecccnferncic, fcz-:e nece::cric c ce:envc|vimenIc ce um
prcjeIc ce imp|cnIccc cc :ervic pcr Iccc c IerriIcric nccicnc|, c cepencer, cLvicmenIe,
cc reuc|ificccc e pccrcnizccc cc: ccnexce: c lnIerneI. Mcce|c: Iecnc|cgicc:
cIuc|menIe jc imp|cnIccc: em cuIrc: enIiccce: cc /cmini:Irccc FL|icc pccercc :er
cvc|iccc:, :cLreIucc c: cc Mini:Iric cc Cu|Iurc. E::c :erc umc Lcc fcrmc ce :e recuzirem
cu:Ic: ce cicric: e pc::cgen:.
CucnIc cc u:c ccrpcrcIivc ce ferrcmenIc: ce cc|cLcrccc e weLccnferncic, exi:Ie umc
grcnce civer:iccce ce :c|uce: nc mercccc ue pc::uem ccrccIer|:Iicc: ccmun: e
ccmp|emenIcre: enIre :i. E::c: ferrcmenIc: pccem :er imp|cnIccc: ce fcrmc incivicuc|izccc
nc cmLienIe Iecnc|cgicc cc cuIcruic, cu c::cciccc: c inIerfcce cc prcpric lnIrcneI. Ne::e
cc:c, hc c nece::iccce ce :e icenIificcrem c: reui:iIc: c :erem cIencicc: - cc pcnIc ce
vi:Ic cc: u:ucric: - e inicicr c prccecimenIc ce prc:peccc, cerIificccc e cui:icc ce::e
Iipc ce ferrcmenIc.
CucnIc c ccpcciccce cperccicnc| cc :i:Iemc VclF, c lFH/N ci:pce ce um :erviccr pcrc c
:cfIwcre /:Ieri:k, e:pec|ficc pcrc e::e Iipc ce :ervic. lnicic|menIe, umc euipe cc SLIl.MF
e:Icvc c cvc|icr c cmLienIe e prcver c c::e::cric nece::cric pcrc imp|cnIccc cc :i:Iemc.


4
FepenIincmenIe, e::c c::e::cric fci inIerrcmpicc. C: Ie:Ie: ce Ircn:mi::cc Ie|efcnicc
rec|izccc: em 2007, :cmenIe enIre 8rc:||ic e lFH/N-GC, cpre:enIcrcm Lcixc uc|iccce ce
re:pc:Ic, em rczcc, ncvcmenIe, cc Lcixc uc|iccce cc en|cce. Nc enIcnIc, c :erviccr ce
VclF Iem pcIencic| pcrc enIrcr imecicIcmenIe em u:c, mc:, ccnIucc, ncc pc::ui p|ccc: ce
cenIrc| Ie|efcnicc pcrc u:c ce F/8X. Fcrc imp|emenIcr e::c Iecnc|cgic, pcrIcnIc, c|m cc
me|hcric cc: ccnexce: c lnIerneI, :erc nece::cric cefinir c: pccrce: Iecnc|cgicc: pcrc c
lFH/N, |iciIcr euipcmenIc: cprcpriccc: pcrc Iccc: c: uniccce: e prcver c ccpcciIccc
cc: u:ucric:.
CucnIc cc :ervic ce cnIiv|ru:, c cu:ncic ce um :erviccr cenIrc|izccc pcrc rec|izcr c
gerencicmenIc e mcniIcrcmenIc cc: e:Icce: :ignificc imp|icc fc|Ic ce ccnIrc|e ce
:egurcnc cc: cIivc: nc rece. /c finc| ce 200, fcrcm ccuiricc: |icenc:, ce mccc c
:c|ucicncr e::e pencncic.
C :erviccr ce cruivc: uIi|izc c :cfIwcre ScmLc ue, cpe:cr ce pc::uir cruiIeIurc Linux,
vi:|ve| em rece: Micrc:cfI e, pcrIcnIc, cLerIc cc: u:ucric: :cL :c|iciIccc. / pcrIir cc
c|Ierccc cc ncme cc: uniccce: cc lFH/N, ccm :c|cc ce muiIc: funcicncric: e enIrccc ce
cuIrc:, nece::cric IcmLm cIuc|izcr c ncmenc|cIurc e c: cce::c: c: pc:Ic:. Vc|e re::c|Icr
ue :uc ccpcciccce ce crmczencmenIc e:Ic prcximc cc |imiIe e, ccn:icercncc ue muiIc:
u:ucric: uIi|izcm-nc pcrc cruivcmenIc ce mcIeric| incprcpriccc e ce:nece::cric, preci:c
um IrcLc|hc urgenIe ce ccn:cienIizccc, c|m, c|crc, ce cmp|icr c nmerc ce HD:.
Si:Iemc: ce lnfcrmccc Gecgrcficc :cc nece::iccce: ce Lc:iccmenIe Iccc: c: uniccce:
cc ln:IiIuicc, jc ue mcpecmenIc e ccrIcgrcfic Icrncrcm-:e recur:c: cccc vez mci:
cp|icccc: nc rec|izccc cc: cIiviccce: finc||:Iicc:. C :cfIwcre cIuc|menIe uIi|izccc c
/rcGi: .2, pcrm ccm |icenc expirccc e impc::iLi|iccce ce cIuc|izcce: e :upcrIe cc
prccuIc. Nc in|cic ce 200, cc receLer :c|iciIccc cc empre:c pcrc cIuc|izcr c: |icenc:, c
DEF/M ncc :e mc:Ircu mci: inIere::ccc. Ccmc cpcc, exi:Ie c pc::iLi|iccce ce reIcmcr c:
|icenc: cc /rcGi: cu cccIcr :cfIwcre ce p|cIcfcrmc |ivre ue ccmpcrIe c: funcicnc|iccce:,
ccmc c i3Gec, cu cuIrc: ferrcmenIc: GlS |ver IcLe|c 3, nc iIem 12.3].
Duc: ncviccce: Iecnc|cgicc: ce grcnce impccIc Im :icc cLjeIc: ce pe:ui:c: pe|c CGIl:
c|cuc ccmpuIing e virIuc|izccc. / c|cuc ccmpuIing, cu ccmpuIccc em nuvem, ccn:i:Ie
em e:pcc ce prcce::cmenIc e crmczencmenIc ce cccc: ue ncc cepence ce nenhumc
mcuinc e:pec|ficc, pci: fcrmccc pcr cenIenc: ce ccIc cenIer: ccnecIccc:,
cirecicncncc c pccer ce prcce::cmenIc ce cccc: ce cccrcc ccm c cemcncc cc:
c|ienIe:. l::c re:u|Ic em eccncmic ce recur:c: ce CFD e mcximc uIi|izccc ce :ervic:.
Migrcr c: ccnIc: ce e-mci| pcrc c Gccg|e um exemp|c ce IrcLc|hc em nuvem, c ue
|iLerc euipcmenIc: e Iempc ce IrcLc|hc cc euipe, ue pcce :e ccncenIrcr em cuIrc:


5
pricriccce:. / virIuc|izccc, pcr :uc vez, um recur:c Iecnc|cgicc ue Icrnc vicve| c u:c ce
cezenc: ce mcuinc: ccnfigurccc: ccmc :ervic:, ce mccc ue pc::cm :er uIi|izccc: em
um me:mc hcrcwcre, fcIc ue c lFH/N jc vem imp|emenIccc, ccm :uce::c, cicnIe cc:
|imiIcce: cc :eu ccIc cenIer. Devem-:e, pcrIcnIc, cefinir c: pccrce: Iecnc|cgicc: ce
cmLc: c: :c|uce: pcrc ue :ejcm cp|icccc: c Iccc: c: uniccce:.


10.3. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
10.3.1
Fec|izccc ce e:Iucc ccmpcrcIivc enIre c :c|ucc Gccg|e e c Micrc:cfI Exchcnge,
ccmc c|IerncIivc: pcrc c :ervic ce ccrreic e|eIrcnicc.
lmecicIc
10.3.2 LiciIccc cc: :ervic: ce ccrreic e|eIrcnicc, cpc: ccnc|u:cc cc iIem 10.3.1. CurIc Frczc
10.3.3
Fcrmc|izccc, pcr meic ce FcrIcric, cc nece::iccce ce :e infcrmcr c f|uxc ce
funcicncric: nc: uniccce:, ce mccc c prcmcver me|hcr ccnIrc|e :cLre c: ccixc:
pc:Ici:: inc|uir :cnce: em cc:c cc ncc cumprimenIc cc: prerrcgcIivc:.
CurIc Frczc
10.3.4
ln:ercc ce :cripI: ue cuIcmcIizem c L|cueic e c exc|u:cc ce ccixc: pc:Ici:
incIivc:.
CurIc Frczc
10.3.5 Fevi:cc cc FcrIcric n
c
213 e puL|icccc ce ncvc regu|cmenIccc cc: ccixc: pc:Ici:. CurIc Frczc
10.3. FuL|icccc ce pcrIcric ce regu|cmenIccc cc criccc cc: :ig|c: cc ln:IiIuIc. lmecicIc
10.3.7
E|cLcrccc, civu|gccc e imp|emenIccc ce p|cnc ce cIuc|izccc cc
ncmenc|cIurc cc: ccixc: pc:Ici:.
CurIc Frczc
10.3.8
Fevi:cc cc: :c|uce: ce cnIi-v|ru: ce ccrreic e|eIrcnicc: cefinicc, ncrmcIizccc e
imp|cnIccc cc :c|ucc: |iciIccc cc :c|ucc.
Mcic Frczc
10.3.
Frc:peccc, cerIificccc e imp|cnIccc, :e nece::cric, ce ncvc :c|ucc ce :ervic
ce Frcxy e fi|Irc ce ccnIecc.
Mcic Frczc
10.3.10
Frc:peccc, cerIificccc e ncrmcIizccc cc mcce|c Iecnc|cgicc ce
vicecccnferncic, ccm inc|u:cc ce :eu: reui:iIc: nc pccrce: ce uIi|izccc ce
hcrcwcre e :cfIwcre ce micrcinfcrmcIicc nc lFH/N, ccnfcrme iIem 7.1.3.2.
Mcic Frczc
10.3.11
Frc:peccc, cerIificccc e ncrmcIizccc cc mcce|c Iecnc|cgicc ce ferrcmenIc:
ccrpcrcIivc: ce weLccnferncic e cc|cLcrccc, ccm inc|u:cc ce :eu: reui:iIc: nc
pccrce: ce uIi|izccc ce hcrcwcre e :cfIwcre ce micrcinfcrmcIicc nc lFH/N,
ccnfcrme iIem 7.1.3.2.
CurIc Frczc
10.3.12
Frc:peccc, cerIificccc e ncrmcIizccc cc mcce|c Iecnc|cgicc ce VclF, ccm
inc|u:cc ce :eu: reui:iIc: nc pccrce: ce uIi|izccc ce hcrcwcre e :cfIwcre ce
micrcinfcrmcIicc nc lFH/N, ccnfcrme iIem 7.1.3.2.
CurIc Frczc
10.3.13
LiciIccc cc: :c|uce: ce vicecccnferncic pcrc c: uniccce:, ccm imp|cnIccc ce
:c|c: ce vicecccnferncic nc: uniccce:.
Lcngc Frczc
10.3.14
LiciIccc cc: :c|uce: ce ferrcmenIc: ce weLccnferncic e cc|cLcrccc pcrc c:
uniccce:.
Mcic Frczc
10.3.15 LiciIccc cc: :c|uce: ce VclF pcrc c: uniccce:. Mcic Frczc



10.3.1
CcpcciIccc cc: u:ucric: nc: :c|uce: ce ferrcmenIc: ce weLccnferncic e VclF,
inc|uincc rec|izccc ce ccmpcnhc: ecuccIivc:.
Mcic Frczc
10.3.17
Frc:peccc, cerIificccc e imp|cnIccc ce :c|ucc ce cnIi-v|ru: e cnIi-:pywcre
ccrpcrcIivc, ccm cui:icc ce gerencicccr ce e:Icce: |eFC] in:Ic|ccc: em
:erviccre: e:pec|ficc: pcrc e::c funcicnc|iccce: cui:icc ce hcrcwcre e :cfIwcre
e:pec|ficc: pcrc i::c.
CurIc Frczc
10.3.18 Di::eminccc cc :c|ucc 10.3.17 enIre c: uniccce:. CurIc Frczc
10.3.1
Femcce|ccc cc :erviccr ce cruivc:: in:Ic|ccc ce mci: HD:: rencmeccc cc:
pc:Ic: ce cccrcc ccm c e:IruIurc regimenIc| cc lFH/N: revi:cc cc:
ccmpcrIi|hcmenIc: enIre c: funcicncric:.
lmecicIc
10.3.20
Frc:peccc, cerIificccc e imp|cnIccc ce :c|ucc ce :cfIwcre ce
gecrreferencicmenIc.
CurIc Frczc
10.3.21 LiciIccc, :e fcr c cc:c, cc :c|ucc cefinicc nc iIem 10.3.20. CurIc Frczc
10.3.22
Frc:peccc, cerIificccc, ncrmcIizccc e imp|cnIccc ce :c|ucc ce c|cuc
ccmpuIing e virIuc|izccc nc ln:IiIuIc.
CurIc Frczc
10.3.23 /mp|iccc e rencvccc cc pcrue ce :erviccre: ce ccrreic e|eIrcnicc. CurIc Frczc
10.3.24
Frc:peccc, cerIificccc, ncrmcIizccc e imp|cnIccc ce :c|ucc ce cruivcmenIc
ce men:cgen: e|eIrcnicc: ce vc|cr cccumenIc|.
CurIc Frczc




7












11. S|Iic: lnIerneI e lnIrcneI


Um pcrIc| um :|Iic, cu :iIe, nc inIerneI ue funcicnc ccmc cenIrc cg|cmercccr e
ci:IriLuiccr ce ccnIecc pcrc umc :rie ce cuIrc: :iIe: cu :uL:iIe: cenIrc e fcrc cc ccm|nic
cc in:IiIuicc ge:Icrc cc pcrIc|. Nc cc:c cc lFH/N, c pcrIc| eng|cLc c: infcrmcce: pcrc
lnIerneI, pcrc lnIrcneI - re:IriIc cc: funcicncric: - e c cirecicncmenIc pcrc c|gun: :i:Iemc:
ce inIere::e pL|icc, ccmc Fr-Cccc:Irc ce NegccicnIe: ce CLrc: ce /rIe.

11.1. SiIuccc /Iuc|
/ ge:Icc cc ccnIecc cc: :|Iic: cc lFH/N cIuc|menIe rec|izccc pe|c Cccrcenccc-Gerc|
ce Difu:cc e FrcjeIc: cc DepcrIcmenIc ce /rIicu|ccc e FcmenIc, em pcrceric ccm c
/::e::cric ce Ccmunicccc cc GcLineIe. Ncc hc pcrIicipccc ce:cenIrc|izccc ce cuIrc:


8
uniccce: cc ln:IiIuIc ne::c ge:Icc: hc :cmenIe prccucc e envic ce mcIric: ccn:icerccc:
impcrIcnIe:. / CGIl cuxi|ic, ucncc :c|iciIccc, nc: c:pecIc: Iecnc|cgicc: nece::cric:,
inc|uincc c: :ervic: ce hc:peccgem.
/: uniccce: e:pecici: CenIrc Nccicnc| ce Fc|c|cre e Cu|Iurc Fcpu|cr, CenIrc Cu|Iurc| S|Iic
FcLerIc 8ur|e Mcrx e CenIrc Cu|Iurc| Fcc lmperic| pc::uem pcrIci: prcpric:, cujc ge:Icc,
hc:peccgem e mcnuIencc fcge ccmp|eIcmenIe cc: ccnIrc|e: cc /cmini:Irccc CenIrc|.
/c finc| ce 2007, rec|izcu-:e |iciIccc pcrc ccnIrcIccc cc remcce|ccc ccmp|eIc cc
pcrIc| cc lFH/N, pcr meic ce :i:Iemc ce:envc|vicc em |ingucgem FhyIcn, ccm
gerencicmenIc ce ccnIecc F|cne :cLre um :erviccr ce cp|iccce: Zcpe e Lcncc ce
cccc: ZC8D, ce cccrcc ccm c: reccmenccce: cc e-M/G, ue cincc cevem :er Ie:Iccc:
pcr prcgrcmc: cvc|icccre:. E::e: :|Iic: ncvc: cincc ncc e:Icc ci:pcn|vei: pcrc ncvegccc
pe|c grcnce pL|icc e enccnIrc-:e em fc:e ce Ie:Ie:, hcmc|cgccc e ccrgc pe|c ciIccc
DepcrIcmenIc e pe|c /::e::cric ce Ccmunicccc.
Em 18 ce mcrc ce 2008, c CGIl inicicu c mcniIcrcmenIc ce vi:iIccc cc :|Iic ce lnIerneI,
pcr meic cc Gccg|e /nc|yIic:, ccnIrc|e ue ncc hcvic :icc imp|emenIccc cI enIcc pcr
nenhumc crec cc lFH/N. C grcficc 1 Ircz c vc|ume men:c| cc: vi:iIc: cc :iIe. Fe|c grcficc,
perceLe-:e ue c per|ccc ce cLri| c cgc:Ic ce 200 cpre:enIc mcicr vc|ume ce cce::c:
ue c me:mc per|ccc cc cnc cnIericr. C: me:e: ce :eIemLrc e cuIuLrc ce 200 Iivercm
ccmpcrIcmenIc cI|picc, cevicc c cci: evenIc:: |cncmenIc cc ccncur:c pL|icc ce
prcvimenIc ce ccrgc: efeIivc: cc lFH/N e cLerIurc cc: in:crice: pcrc c l Fcrum Nccicnc|
cc FcIrimcnic Cu|Iurc|. De:ccn:icercncc e::e: cci: me:e:, 1.585 c mcic ce vi:iIc: cicric:
cc :|Iic cc |cngc ce Iccc c per|ccc mcniIcrccc, nmerc ccn:icerccc Lcixc :e ccmpcrccc
cc: mci: ce 10.000 cce::c: cicric: cc :|Iic cc Mini:Iric cc Cu|Iurc.

11.2. Dicgnc:Iicc
C: cIuci: :|Iic: ce lnIerneI e lnIrcneI, c|m ce e:IeIiccmenIe ce:cgrcccvei:, ce
ncvegcLi|iccce ccnfu:c e ccnIecc ce:cIuc|izccc, jc ncc ccn:eguem mci: prcver recur:c:
Iecnc|cgicc: ce inIegrccc c :i:Iemc: ccrpcrcIivc:, ccm cce::c c infcrmcce:
ccn:icerccc: pc::|vei: ce cmp|c civu|gccc c :ccieccce. E|e: ncc mci: Irccuzem c gcmc
ce cIiviccce: ce:envc|vicc: pe|c ln:IiIuIc e Ircn:fcrmcrcm-:e num repc:iIcric ce ncI|cic:.
Fcr e::e mcIivc, rec|izcu-:e c |iciIccc nc finc| ce 2007, ue Iem gerccc exce|enIe:
re:u|Iccc:.





Grcficc 1 - vc|ume men:c| ce vi:iIc: cc pcrIc| www.iphcn.gcv.Lr

C: :|Iic: cnIigc: fcrcm ce:envc|vicc: em meccc: ce 2004. /pc: c enIregc cc: prccuIc: e
expirccc cc prczc ce gcrcnIic, c CGIl cL:crveu c mcnuIencc cc :eu cccigc fcnIe,
enucnIc c ccmini:Irccc cc :eu ccnIecc pc::cu pcrc c: cIcre: ciIccc: nc iIem 11.1. C
ce:envc|vimenIc cc ncvc :|Iic Iem cccrricc ccm c|gun: :cLre::c|Ic: ceccrrenIe:, :cLreIucc,
cc mc uc|iccce cc CFD cc lFH/N e cc fc|Ic ce cefinicc c|crc enIre c: |imiIe: cc
cIuccc cc CGIl e cc empre:c ccnIrcIccc ucnIc cc cce::c cc: :erviccre: cc pcrIc| e c
execucc ce prccecimenIc: ce Lcckup. /|m ci::c, fc|Ic cc lFH/N c in:IiIuicc ce umc
Fc||Iicc ce Ccmunicccc CcrpcrcIivc ue c c: cireIrize: ce cIuccc cc: cIcre: envc|vicc:
nc ccn:Irucc cc ncvc ferrcmenIc. Se c ncvc pcrIc| enIrcr hcje nc cr, ncc exi:Iem, em Iccc
c ln:IiIuIc, ccncice: m|nimc: pcrc :uc :u:IenIcLi|iccce: ncc hc euipe :uficienIe ce
jcrnc|i:Ic:, ce:igner: grcficc: e Icnicc: ce prcgrcmccc ue :e re:pcn:cLi|izem pe|c
c|imenIccc, cIuc|izccc e mcnuIencc cc pcrIc|.
/ Iecnc|cgic Zcpe-F|cne IcIc|menIe ncvc pcrc c lFH/N. De::e mccc, ucncc e|e enIrcr
em prccucc, c ccrpc Icnicc cIuc| cc CGIl ncc Ierc ccncice: cL:crver :uc
mcnuIencc. E::e fcIc gerc grcnce preccupccc, umc vez ue c DepcrIcmenIc ce
/rIicu|ccc e FcmenIc cincc ncc ccn:eguiu e:IruIurcr c ccnIrcIccc ce umc empre:c


100
e:pecificcmenIe ccm e::c finc|iccce. Fcrc :c|ucicncr Ic| ceficincic, ceve-:e inc|uir e::c
Iecnc|cgic nc ccnIrcIccc ce fcLricc cc :cfIwcre, ccnfcrme reccmencccc 12.5.11. /::im,
ccn:eguir-:e-c mcnIer c :epcrccc cc: funce:: c CGIl :e re:pcn:cLi|izc pe|c Iecnc|cgic,
cccigc-fcnIe e hc:peccgem, enucnIc c DepcrIcmenIc e c /::e::cric ce Ccmunicccc
permcnecem ccm c gerencicmenIc ce ccnIecc e prc:peccc ce ncvc: funcicnc|iccce:.
/ pcrIir ce::e pcnIc, vc|e e|cLcrcr um cccumenIc ccm c cefinicc ce pcpi: e ccr cmp|c
civu|gccc enIre c: funcicncric:, ue pc::crcc c enccminhcr mci: ccrreIcmenIe :uc:
:c|iciIcce:. /|m ce Iucc i::c, urgenIe ue DepcrIcmenIc ce /rIicu|ccc e FcmenIc
e|cLcre e in:Icure umc pc||Iicc ce ccmunicccc c|crc e eficienIe pcrc c ln:IiIuIc.
C IrcLc|hc ue c empre:c ccnIrcIccc ce:envc|veu pcrc c ncvc pcrIc| repre:enIc um
imen:c cvcnc nc uc|iccce grcficc, Iecnc|cgicc e ce ncvegcLi|iccce, :e ccmpcrccc c
cc pcrIc| cnIigc. Cucncc enIrcr em prccucc, c ncvc pcrIc| pc::iLi|iIcrc in:ercc ce
v|cec:, ccmprc ce puL|iccce: pe|c |cjc virIuc| e pc::iLi|iccce ge:Icc ce:cenIrc|izccc, ce
mccc ue cccc uniccce cc lFH/N pccerc cuiccr cc :eu prcpric ccnIecc. Nc enIcnIc, c
me:mc IrcLc|hc ceve :er rec|izccc pcrc c lnIrcneI, ue cpre:enIc c: me:mc: prcL|emc: cc
pcrIc| cIuc|. urgenIe um IrcLc|hc ce crgcnizccc cc: cccc: cc lnIrcneI e criccc ce
meic: pcrc ue cccc DepcrIcmenIc pc::c in:erir, gerencicr e e:IruIurcr c: infcrmcce: ce
:eu inIere::e.
CucnIc cc: :|Iic: cc: Uniccce: E:pecici:, reccmencc-:e e:IruIurcr um IrcLc|hc ce
p|cnejcmenIc ce mcicr inIegrccc enIre e|e:, ce mccc c prcver hcmcgeneiccce ce
|ingucgem, cccc: e inIerfcce grcficc.
C FcrIc| cc lFH/N uIi|izc cerIificccc cigiIc| SSL pcrc ccicicncr umc ccmccc ce
ccnficLi|iccce e :egurcnc cc: inIerncuIc: ue vi:iIcm c pcrIc|. Nc enIcnIc, ccmc
cfirmccc nc iIem 7.5.2, c cerIificccc uIi|izccc ncc fci cincc :uLmeIicc c umc cuIcriccce
cerIificcccrc crecenciccc, c ue prcvccc c men:cgem ce ue c cmLienIe cce::ccc ncc
:egurc. l::c gerc ce:ccnficnc cc: u:ucric: e impece c ncvegccc em pc|:e: ce mcicr
re:Iricc.

11.3. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
11.3.1
FepeIe-:e c reccmencccc 7.5.3.2: SuLmi::cc cc cerIificccc rciz cc lFH/N c umc
cuIcriccce cerIificcccrc pcrc vc|icccc
CurIc Frczc


101
11.3.2
FepeIe-:e c reccmencccc 12.5.11: Definicc ce mcce|c ce cIuccc cc euipe ce
ce:envc|vimenIc e |iciIccc ce fcLricc ce :cfIwcre pcrc me|hcric cc execucc ce
:i:Iemc: ce infcrmccc
CurIc Frczc
11.3.3
Definicc, e|cLcrccc e fcrmc|izccc cc mcce|c ce cIuccc cc CGIl, D/F e empre:c
ccnIrcIccc, enucnIc ncc :e finc|izc c ce:envc|vimenIc cc ncvc pcrIc|.
lmecicIc
11.3.4
ln:IiIuicc ce Fc||Iicc ce Ccmunicccc CcrpcrcIivc: cefinicc, e|cLcrccc,
fcrmc|izccc e civu|gccc cc mcce|c ce cIuccc cc CGIl, D/F, /::e::cric ce
Ccmunicccc e uniccce: ce:cenIrc|izccc: nc ge:Icc cc ncvc pcrIc|.
CurIc Frczc
11.3.5
Criccc ce grupc ce IrcLc|hc inIercepcrIcmenIc| ce ree:IruIurccc cc ccnIecc cc
lnIrcneI: fcrmc|izccc cc :uc criccc, ccm :uLgrupc cc CcmiI Ge:Icr ce Il |c :er
imp|emenIccc: ver iIem 14.3.1]: in|cic cc: cIiviccce:.
CurIc Frczc
11.3.
Criccc ce grupc ce IrcLc|hc inIegrccc cc: :|Iic: cc: Uniccce: E:pecici::
fcrmc|izccc cc :uc criccc, ccm :uLgrupc cc CcmiI Ge:Icr ce Il |c :er
imp|emenIccc: ver iIem 14.3.1]: in|cic cc: cIiviccce:.
Mcic Frczc
11.3.7 LiciIccc pcrc rencvccc cc: :erviccre: cc pcrIc|. Mcic Frczc





102





103












12. Si:Iemc: ce lnfcrmccc


Si:Iemc ce lnfcrmccc c expre::cc uIi|izccc pcrc ce:crever um :i:Iemc mcnuc| cu
cuIcmcIizccc, ue cLrcnge pe::cc:, mcuinc: e mIccc: crgcnizccc: pcrc cc|eIcr,
prcce::cr, Ircn:miIir e ci::emincr cccc: ue repre:enIcm infcrmccc pcrc c u:ucric. Um
:i:Iemc ce infcrmccc pc::ui vcric: e|emenIc: inIer-re|ccicnccc: ue cc|eIcm |enIrccc cc:
cccc:], mcnipu|cm |prcce::cmenIc ce cccc:], crmczencm e ci::emincm infcrmcce:
|:c|cc cc: cccc:], pcr meic ce um meccni:mc ce feecLcck. Um Si:Iemc ce lnfcrmccc
pcce :er, enIcc, cefinicc ccmc Iccc :i:Iemc u:ccc pcrc prcver infcrmccc - inc|uincc c
:eu prcce::cmenIc- , uc|uer ue :ejc c u:c ce::c infcrmccc.




104
12.1. SiIuccc /Iuc|
Nc cmLienIe cc lFH/N exi:Iem cIuc|menIe, ccnfcrme invenIcric rec|izccc pe|c CGIl em
cuIuLrc ce 200, cercc ce 58 :i:Iemc: cu cp|iccce: em cperccc, em fc:e ce
ce:envc|vimenIc cu em fc:e ce prcjeIc e ccnIrcIccc. C /nexc 2 Ircz infcrmcce: :cLre
cccc um, ccmc cLjeIivc, ge:Icr e p|cIcfcrmc ce ce:envc|vimenIc. / mcicr pcrIe ce::e:
:i:Iemc: pc::ui ccrcIer cepcrIcmenIc|, i:c|ccc, ccm regrc: ce negccic ccnhecicc: e
cefinicc: :cmenIe pcr ceIerminccc: funcicncric:, :em pccIuccc inIercepcrIcmenIc|.
EnIre c: :i:Iemc: exc|u:ivc: ce u:c cc lFH/N, cpenc: cez :cc excece:, ccm e:ccpc mci:
cmp|c e, :e jc ncc uIi|izccc: pcr funcicncric: ce mci: ce um cepcrIcmenIc, cpre:enIcm
fcrIe Iencncic c prcce::cr infcrmcce: cc inIere::e ce Iccc c in:IiIuicc, cu :cc mccu|c:
ccmun: c muiIc: :i:Iemc:. E::c: excece: :cc: /DMCcrp, CFFCD, lnIerneI e lnIrcneI,
Si:Iemc ce F|cnejcmenIc, Si:Iemc ce /|mcxcrifccc e Si:Iemc ce GerencicmenIc cc
FcIrimcnic /ruec|cgicc 8rc:i|eirc |SGF/], jc em prccucc. C SlCG, c SlG-lFH/N e c ncvc
pcrIc| cc lFH/N fcrcm p|cnejccc: :cL e::c per:pecIivc mci: cmp|c.
Umc pcrIe re|evcnIe cc: :c|uce: |egccc: e:Ic ce:envc|vicc em p|cIcfcrmc c|ienIe-:erviccr
ccm c: Iecnc|cgic: ce Lcncc ce cccc: Fc:Igree, MySCL cu Crcc|e, ccm c |ingucgem
crienIccc c cLjeIc:, Jcvc. Nc enIcnIc, hc muiIc: cccc: e:pc|hccc: pe|c: uniccce: cc
lFH/N crmczenccc: em Lcncc: ce cccc: /cce:: 2000 e cI em p|cni|hc: cc Exce|, :em
nenhum ccnIrc|e Iecnc|cgicc rec|izccc pe|c CGIl cu pcr cuIrc: DepcrIcmenIc: cc crec
cenIrc| cc lFH/N. Em c|gun: cc:c:, ncc :e Iem ccnhecimenIc fcrmc| cc ue exi:Ie cu e:Ic
:encc ce:envc|vicc pe|c: uniccce:, :cLreIucc nc ue Icnge c ccn:IiIuicc ce::e: Lcncc:
ce cccc: i:c|ccc:.
C: ncvc: prcjeIc: execuIccc: pe|c euipe inIernc cu ccnIrcIccc: exIerncmenIe :cc
ce:envc|vicc:, em regrc, ccm c |ingucgem Jcvc e, excepcicnc|menIe, em |ingucgem FHF.
Sc|vc :e Iecnc|cgiccmenIe invicvei:, c: Lcncc ce cccc: uIi|izccc: nc: ncvc: :i:Iemc:
mcnIm c Fc:Igree e MySCL, pcr :erem cmLc: ce p|cIcfcrmc |ivre.
Nc ue Icnge c: Iecnc|cgic: ce ce:envc|vimenIc, c: :i:Iemc: pre:enIe: cIuc|menIe nc
lFH/N ncc fczem u:c ce funcicnc|iccce: ce cerIificccc cigiIc| ce u:ucric: e Ircn:cce:. /
IrcmiIccc e|eIrcnicc ce cccumenIc: imp|emenIccc nc :i:Iemc CFFCD, pcrm :em c:
recur:c: ce incexccc e ccmpccIccc IexIuc| exi:IenIe: em :c|uce: ce mercccc ce
Ge:Icc E|eIrcnicc ce DccumenIc: |GED].
CucnIc cc IrcIcmenIc ce wcrkf|cw, ncc hc nccc efeIivcmenIe imp|emenIccc nc
in:IiIuicc, exceIc, IimiccmenIe, nc Si:Iemc ce F|cnejcmenIc, ue IrcIc cc cccc:Irc e
cprcvccc ce F|cnc: ce /cc ce Iccc c lFH/N. Fcrc c SGF/, exi:Ie wcrkf|cw p|cnejccc


105
pcrc ccr cgi|iccce cc: :ervic: ce |icencicmenIc cruec|cgicc, mc: cincc ncc
ce:envc|vicc. Em re|ccc cc: recur:c: ce 8u:ine:: lnIe||igence |8l], c: Si:Iemc:
Gerencicccre: ce 8cncc: ce Dccc:
44
cIuci: cc lFH/N, Fc:Igree e MySCL, e:Icc :encc
uIi|izccc: :cmenIe em ccrcIer Ircn:ccicnc|. Ccm i::c, ncc hc nccc imp|emenIccc ccm
re|ccc c ccIc wcrehcu:e cu ccIc mining referenIe: c Lc:e cccc: cc cuIcruic |ccnceiIc:
exp|icccc: nc iIem 12.3].
CucnIc cc mcce|c infcrmccicnc| cccIccc nc: :i:Iemc:, :cmenIe c: IcLe|c: ce uniccce:,
pe::cc:, munic|pic:, e:Iccc:, pc|:e: e perfi: ce cce::c pc::uem ccrcIer ccrpcrcIivc. /:
cemci:, cc:c pc::ucm ccnIecc ccmum c mci: ce umc uniccce, :cc criccc: e rep|icccc:
em cccc :i:Iemc e:pec|ficc. Nc ue Icnge c inIegrccc ce :i:Iemc: |weL :ervice:], ncc
hcuve, cI c pre:enIe mcmenIc, nenhumc inicicIivc ccncreIc ne::e :enIicc.
Em re|ccc c meIccc|cgic ce ce:envc|vimenIc ce :i:Iemc:, ncc hc, cincc, um prcce::c
fcrmc|izccc e cmp|cmenIe civu|gccc. Nc enIcnIc, infcrmc|menIe, Iccc: c: prcce::c:, c
pcrIir ce 2004, Lc:eicm-:e nc meIccc|cgic FUF
45
, pccrcc MVC em Ir: ccmccc:, frcmewcrk
JSF e HiLerncIe. / pcrIir ce 2008, c meIccc|cgic :uLmeIeu-:e c cerIc: me|hcric:, ce mccc
ue :eu: crIefcIc: fcrcm :encc c|inhccc: cc Guic FM8CK, ue :erc ceIc|hccc
pc:IericrmenIe. /: :c|iciIcce: :cc IrcIccc: :cL cemcncc e, cc pcnIc ce vi:Ic cccumenIc|,
:cc regi:Irccc: Lc:iccmenIe c: infcrmcce: referenIe: cc mcce|c ce cccc: cc: :i:Iemc:.
Ccmc :i:Iemc ce ccnIrc|e ce ver:cc
4
, c lFH/N uIi|izc c :cfIwcre VSS |Micrc:cfI Vi:uc|
ScurceScfe], IcnIc pcrc ver:icncmenIc ce cuIrc: :cfIwcre:, ucnIc pcrc ccnIrc|e ce
cccumenIc: e imcgen:.
Iccc: c: cuIrc: infcrmcce: referenIe: cc: prcjeIc: imp|cnIccc: e em cnccmenIc, Lem
ccmc c: cc re|ccicncmenIc ccm c: re:pecIivc: u:ucric:-ge:Icre:, :cc mcnIicc:
cireIcmenIe pe|c: Icnicc: cc euipe cc CGIl, ue hcje ccmpc:Ic pcr cpenc: ncve
pe::cc:.



44
Um Si:Iemc Gerencicccr ce 8cncc ce Dccc: cu Si:Iemc Ge:Icr ce 8c:e ce Dccc: |SG8D] c ccnjunIc ce
:cfIwcre: re:pcn:cvei: pe|c gerencicmenIc ce umc Lc:e ce cccc:, ccm c cLjeIivc ce reIircr cc cp|icccc c|ienIe
c re:pcn:cLi|iccce ce gerencicr c cce::c, mcnipu|ccc e crgcnizccc cc: cccc:, ci:pcniLi|izcncc, em Irccc, umc
inIerfcce pcrc ue c: :eu: c|ienIe: pc::cm inc|u|-|c:, c|Ierc-|c: cu ccn:u|Ic-|c:.

45
FcIicnc| Unifiec Frcce::

4
Um :i:Iemc ce ccnIrc|e ce ver:cc um :cfIwcre ccm c finc|iccce ce gerencicr ciferenIe: ver:ce: nc
ce:envc|vimenIc ce um cccumenIc uc|uer. E::e: :i:Iemc: :cc ccmumenIe uIi|izccc: pcrc ccnIrc|cr c hi:Icricc e
c ce:envc|vimenIc cc: cccigc:-fcnIe: e cc cccumenIccc :i:Imicc.


10
12.2. Dicgnc:Iicc Gerc|
/ pcrIir cc cnc|i:e cc /nexc 2, cepreence-:e ue c fccc ce ce:envc|vimenIc cc: :c|uce:,
em Iccc c hi:Icric cc lFH/N, e:Ieve e::encic|menIe vc|Iccc c cemcncc: cepcrIcmenIci:,
cIencencc c: nece::iccce: pcnIuci: ce ceIerminccc: uniccce: cu ce ceIerminccc:
u:ucric:. / nicc excecc :eric c cIuc| Si:Iemc ce F|cnejcmenIc mc:, cpe:cr ce
ci::eminccc pcr Iccc: c: uniccce: cc lFH/N, c fc|Ic ce prccucc ce infcrmcce: ce n|ve|
gerencic| e e:IrcIgicc re:Iringe :eu u:c cpenc: cc: funcicncric: ue ce:empenhcm
cIiviccce: ccmini:IrcIivc:.
E::c cLcrccgem ce ce:envc|vimenIc pu|verizccc Ience c :er refcrccc cIuc|menIe pcr
muiIc: fcIcre::
c. peuenc pcrIe cc euipe, ccmpc:Ic pcr ncve funcicncric: Ierceirizccc:: um GerenIe
ce FrcjeIc:, um /nc|i:Ic ce Si:Iemc:, um /cmini:Ircccr ce 8cncc ce Dccc: |D8/], um
e:Icgicric, cci: Frcgrcmcccre: Senicre:, um Frcgrcmcccr F|enc e cci: Frcgrcmcccre:
Junicre:: e::c ucnIiccce ce Icnicc: cLvicmenIe ncc :upcrIc c ccrgc ce
ce:envc|vimenIc ce prcjeIc: em e:cc|c ccrpcrcIivc: c exi:Incic ce cpenc: um
/nc|i:Ic e um D8/ e c inexi:Incic ce um /cmini:Ircccr ce Dccc: :cc fcIcre: re:IriIivc:
cc ce:envc|vimenIc ce grcnce: prcjeIc::
L. cu:ncic ce funcicncric: cc uccrc efeIivc nc euipe: e::e fcIcr impece c
ccnIinuiccce cc pccIuccc ccm c: DepcrIcmenIc: e c imp|cnIccc ce umc vi:cc
mci: cLrcngenIe cu hi:Icricc ce :c|uce: pcrc c: nece::iccce: |evccc: c CGIl: c|m
ci::c, fcmenIc c infcrmc|iccce cc: re|cce: enIre c CGIl e c: DepcrIcmenIc:, pci: c
euipe Ierceirizccc cpenc: cperccicnc| e ncc ceve re:pcncer pe|c ge:Icc cc
prcce::c, em ncme cc :eIcr:
c. cu:ncic ce meIccc|cgic fcrmc| ce ce:envc|vimenIc ce :i:Iemc:: hc um c|Ic grcu ce
infcrmc|iccce nc cefinicc e revi:cc ce reui:iIc: ce :i:Iemc::
c. civer:iccce ce inIer|ccuIcre: e re:pcn:cvei:: exi:Iem cIuc|menIe :i:Iemc: :em
ge:Icre:: hc cuIrc: ccm civer:c: inIer|ccuIcre:, pcrm :em umc in:Icncic ceci:cric
|pcr exemp|c, c ncvc SlG-lFH/N, em ce:envc|vimenIc]: hc cc:c: ce c|Ic rcIcIiviccce
ce inIer|ccuIcre:, muiIc: veze: pcr perIencerem cc uccrc ce Ierceirizccc: cu
ccn:u|Icre: cc: DepcrIcmenIc::
e. cu:ncic ce prcce::c fcrmc| ce in:IiIuicc ce cemcncc:: c :c|iciIccc pcrc
ce:envc|vimenIc ce ncvc: :c|uce: chegcm c CGIl ce mccc infcrmc|, muiIc: veze:
pcr meic ce um :imp|e: Ie|efcnemc pcrc c euipe Ierceirizccc: ncc rcrc c chegccc
ce cemcncc: :em ccnhecimenIc pcr pcrIe cc cuIcriccce mcximc cc uniccce
cemcnccnIe:


107
f. imcIuriccce crgcnizccicnc|: c lFH/N ncc Iem :eu: mccrcprcce::c: mcpeccc:, c ue
gerc :enIimenIc ce incivicuc|iccce cc: nece::iccce: ce infcrmccc e,
ccn:eenIemenIe, inicicIivc: incivicuci: ce :c|ucc ce::c: nece::iccce::
g. cu|Iurc in:IiIucicnc|izccc: hc pcucc ci:pc:icc inIercepcrIcmenIc| pcrc cefinicc ce
prcjeIc: ccrpcrcIivc: ce |crgc e:cc|c: c: veze:, perceLe-:e c|crc ci:puIc :cLre uc|
prcjeIc :erc primeirc cIencicc:
h. fc|Ic ce ccmunicccc: fcrmc|menIe, c: :uperinIencncic: e Uniccce: E:pecici:
cemcn:Ircm pcucc cu uc:e nenhumc nece::iccce ce ce:envc|vimenIc ce :i:Iemc:
e:pec|ficc:: infcrmc|menIe, enIreIcnIc, Iem-:e ccnhecimenIc cc exi:Incic ce umc
mir|cce ce prcjeIc: e:pc|hccc: pcr Iccc IerriIcric nccicnc|, :em nenhum ccnIrc|e cu
crienIccc pcr pcrIe cc /cmini:Irccc CenIrc|: e::e: prcjeIc:, gerc|menIe, :cc fruIc:
ce pcrceric: e ccnvnic: firmccc: ccm univer:iccce: cu cuIrc: in:IiIuice: e, em
nenhumc ce :uc: fc:e:, ccn:u|Ic-:e c CGIl cu c DepcrIcmenIc re|ccicnccc: c
ccn:encic cireIc c ccmp|eIc ce:inIegrccc e recuzicc: pc::iLi|iccce: ce
inIegrccc, pci: ncc :e ccn:u|Icm e ncc :e cp|iccm c: ue:iIc: ce :upcrIcLi|iccce
nece::cric:.
Nc ue :e refere c Iecnc|cgic cIuc| ce ce:envc|vimenIc, c |ingucgem Jcvc, em p|cIcfcrmc
|ivre, uIi|izccc em n|ve| muncic| e ccn:c|iccu-:e IcmLm nc mercccc nccicnc|, cevicc c
muiIc: vcnIcgen:: pcrIcLi|iccce mu|Iip|cIcfcrmc, cmp|c: recur:c: ce rece, :egurcnc e
fcci|iccce ce inIernccicnc|izccc. Fcrc c lFH/N, c muccnc pcrc um cuIrc pccrcc ce
|ingucgem ncc gercric gcnhc: cperccicnci: men:urcvei:. Fcr i::c, mci: cceuccc c
mcnuIencc e c cperfeiccmenIc cc frcmewcrk cIuc|, :cLreIucc pcr ccnIinucr em :inIcnic
ccm c pc||Iicc ce :cfIwcre |ivre cc Gcvernc Fecerc|.
CucnIc cc: Lcncc: ce cccc: uIi|izccc: nc: :i:Iemc: - Fc:Igree, MySCL, Crcc|e e SCLServer -,
Iccc: cIencem cc: reui:iIc: m|nimc: ce :egurcnc, perfcrmcnce e ci:pcniLi|iccce
exigicc: pe|c: ncrmc: inIernccicnci: e pe|c meIccc|cgic infcrmc| ce :c|uce: cc ln:IiIuIc.
Nc enIcnIc, :em preju|zc cc ccexi:Incic ce::e: ucIrc :cfIwcre:, nece::cric c cefinicc
ce uc| SG8D :erc uIi|izccc ccmc Lc:e cc: prcximc: :c|uce: ccrpcrcIivc:, :cLreIucc ce
ge:Icc e|eIrcnicc ce cccumenIc: e ce 8l.
CucnIc c meIccc|cgic ce ce:envc|vimenIc ce :i:Iemc:, c FUF um prcce::c prcprieIcric
ce Engenhcric ce ScfIwcre ccuiricc pe|c l8M. Irccuzicc em um :cfIwcre, mccu|cr e
cuIcmcIizccc, cpciccc pcr civer:c: ferrcmenIc: ce ce:envc|vimenIc inIegrccc: e
ccmercic|izccc: pe|c l8M. E::c meIccc|cgic fcrnece Icnicc: c :erem :eguicc: pe|c:
memLrc: cc euipe ce ce:envc|vimenIc ce :cfIwcre ccm c cLjeIivc ce cumenIcr c :uc
prccuIiviccce. Ccmc um prcce::c prcprieIcric, c CGIl uIi|izc, ccmc pccrcc, crIefcIc: ce
ce:envc|vimenIc exIrc|cc: ce::e mcce|c ce uc|iccce, chcmccc ce Like FUF", vi:cncc c


108
mcnIer umc uc|iccce m|nimc nc: :eu: crIefcIc: e prccuIc:. C FUF um prcce::c
ccn:icerccc pe:ccc e preferencic|menIe cp|iccve| c grcnce: euipe: ce ce:envc|vimenIc
e c grcnce: prcjeIc:: nc enIcnIc, c fcIc ce :er cmp|cmenIe cu:Icmizcve| Icrnc pc::|ve| ue
:ejc cccpIccc c prcjeIc: ce uc|uer e:cc|c. Fcrc c gerncic cc prcjeIc, c FUF prcv umc
:c|ucc ci:cip|inccc ce ccmc c::inc|cr Icrefc: e re:pcn:cLi|iccce: cenIrc cc euipe ce
prcgrcmcccre:. Feccmencc-:e, pcrIcnIc, revi:cc cc: prcprieccce: ce::e mcce|c ce
De:envc|vimenIc ce Si:Iemc: e cui:icc ce ferrcmenIc: pcrc cuIcmccc ce::e mcce|c,
cIimizcncc c cic|c ce ce:envc|vimenIc em cccrcc ccm pccrce: Iecnc|cgicc: IcmLm
cefinicc:.
CucnIc cc :i:Iemc ce ccnIrc|e ce ver:ce:, c VSS Iem cpre:enIccc re:u|Iccc: muiIc
:cIi:fcIcric:. Fcr :er uIi|izccc ce fcrmc mci: cmp|c nc ce:envc|vimenIc ce :cfIwcre: nc
ln:IiIuIc, cpcic, muiIc: veze:, c: IrcLc|hc: ce ccrrecc e cIuc|izccc ce cruivc: ce
:i:Iemc: ccrpcrcIivc:, eviIcncc c cccrrncic ce errc: nc :uL:IiIuicc ce::e: cruivc:,
mcnIencc :uc inIegriccce. IcmLm uIi|izccc pcrc re:Icurcr c ccpic ce :egurcnc ce
cruivc: percicc: cu ccnificccc:. Nc enIcnIc, ncc pc::iLi|iIc ue pe::cc: ciferenIe: eciIem
c me:mc cruivc ce fcrmc :imu|Icnec cu cc|cLcrcIivc. Fcz-:e nece::cric, pcrIcnIc,
prc:peccc, cefinicc e pc::|ve| cui:icc ce ncvc :i:Iemc ce ccnIrc|e ce ver:ce: pcrc c
lFH/N.
/Iuc|menIe, ncc hc nenhumc :c|ucc imp|emenIccc ce IrcIcmenIc ce cccumenIc:
e|eIrcnicc: Lc:eccc em GED. Icmpcucc exi:Ie pccrcnizccc m|nimc, e:Iipu|ccc pe|c:
cruivi:Ic: cc ln:IiIuIc, pcrc cigiIc|izccc, circu|ccc e cruivcmenIc cigiIc| ce cccumenIc:
IexIuci:, fcIcgrcfic: e cruivc: ce cucic, v|cec cu mu|Iim|cic. / pccrcnizccc cruiv|:Iicc -
c ccrgc cc Cccrcenccc-Gerc| ce DccumenIccc e Fe:ui:c cc DepcrIcmenIc ce
FcmenIc e /rIicu|ccc |CCFEDCC.D/F] - ce exIremc impcrIcncic e urgncic pcrc
ccnIinuiccce ce prcIiccmenIe Iccc: c: :i:Iemc: cc lFH/N e, pcrIcnIc, ceve :er
imp|emenIccc pcr meic ce cIc ncrmcIivc inIernc.
Nc ue Icnge c cerIificccc cigiIc|, ccm c finc|iccce ce mcnIer e cmp|icr c grcu ce
:egurcnc cc infcrmccc, nece::cric c cefinicc cc pccrcc Iecnc|cgicc ue :erc
imp|emenIccc nc: :i:Iemc:, :ervic: e euipcmenIc: Iecnc|cgicc: cc lFH/N.
Nece::cricmenIe, e:Ie pccrcc ceve e:Icr ccerenIe c: cireIrize: cc lCF-8rc:i|, ccnfcrme jc
mencicnccc cc |cngc ce Iccc c iIem 7.5.
CucnIc c inIercpercLi|iccce ce :i:Iemc:, IcnIc cc pcnIc ce vi:Ic inIernc, ucnIc em
re|ccc cc: cemci: Si:Iemc: Gerencici: FL|icc: E:IruIurcccre: ce Gcvernc
47
, ncc hc

47
Scc Si:Iemc: Gerencici: FL|icc: E:IruIurcccre: ce Gcvernc, :cL ge:Icc cc Mini:Iric cc F|cnejcmenIc,
CrcmenIc e Ge:Icc: Sl/Fl, Sl/FE, SlDCF, Sl/SG, SlCFG, SlGF|cn, SCDF, enIre cuIrc:.


10
nece::iccce ce inccrpcrccc nc Jcvc ce recur:c: ce inIegrccc pcr meic cc pccrcc
XML
48
e ce weL :ervice:, pci: e::c |ingucgem jc permiIe i::c ce fcrmc eficienIe. Nc enIcnIc,
ccmc c mcicric c: prcjeIc: ncc fci ccnceLicc vi:cncc c inIegrccc ce fcrmc c|crc e Lem
cefinicc enIre :i, hcverc nece::iccce ce remcce|ccc cc: prcpric: :i:Iemc:.
Nc: prcce::c: ce IrcLc|hc e ce cimen:icncmenIc cc euipe, hc nece::iccce urgenIe ce
cceuccc cc mcce|c ce cIuccc, cc pcrIe e cc: perfi: Icnicc: ue cIucm nc Gerncic
ce De:envc|vimenIc ce Si:Iemc:. Ccmc cfirmccc cnIericrmenIe, c cIuc| euipe ncc
ccn:egue mci: cIencer cc vc|ume ce cemcncc: cc in:IiIuicc, pci: c cIiviccce ce
mcnuIencc nc: :i:Iemc: |egccc: Icmc Iccc c Iempc ci:pcn|ve|. C GerenIe ce FrcjeIc:,
pcr :er c prepc:Ic cc empre:c, ccumu|c funce: ccmini:IrcIivc: e Icnicc:, :em ccn:eguir
imp|emenIcr evc|uce: nc meIccc|cgic ce ce:envc|vimenIc ce cp|iccIivc:. Devicc cc:
Lcixc: :c|cric: prcIicccc: pe|c empre:c Ierceirizccc, fruIc: ce ccnIrcIc cnIigc vigenIe cI c
in|cic ce 2010, |icc-:e ccm c|Ic rcIcIiviccce cc: ccupcnIe: cc: pc:Ic: ce :ervic exi:IenIe:,
c pcnIc ce c euipe ce prcgrcmcccre: Ier :icc IcIc|menIe rencvccc em menc: ce :ei:
me:e:. / c|Ic rcIcIiviccce, c|iccc cc: Lcixc: :c|cric:, Ircz umc ccn:encic cLvic: picrc-
:e, ccm c Iempc, c n|ve| ce fcrmccc e experincic cc: ccupcnIe: cc: pc:Ic: ce :ervic, c
ue gerc ccn:IcnIe in:cIi:fccc cc: u:ucric: e prcvccc percc cc memcric in:IiIuicicnc|.
/|m ci::c, c euipe pc::ui Lcixc civer:iccce ce ccpcciIccc: ncc hc e:pecic|i:Ic: em
|ingucgen: mci: cnIigc:, ccmc DELFHl, impc::iLi|iIcncc mcnuIencc em c|gun: :i:Iemc:
|egccc:: ncc hc e:pecic|i:Ic: em ce:ign grcficc cu weLce:ign, perfi| ue :e Icrncu
c|IcmenIe nece::cric: Icmpcucc e:pecic|i:Ic: em Zcpe-F|cne, ZC8D e FhyIcn, p|cIcfcrmc:
ce ce:envc|vimenIc cc ncvc pcrIc| cc lFH/N. Cucncc cc ce:envc|vimenIc ce |cycuI:,
u:cLi|iccce e uc|uer crIefcIc ue :e refirc cc ce:ign ce pcginc: e :i:Iemc: weL, c CGIl
ncc Iem ccmc cIucr e cepence cc Cccrcenccc-Gerc| ce Difu:cc e FrcjeIc: cc
DepcrIcmenIc ce /rIicu|ccc e FcmenIc ue, ncc cL:IcnIe c Lcc vcnIcce, nem :empre
ccn:egue cuxi|icr, pcr :cfrer IcmLm ccm fc|Ic ce pe::cc|.
Ccn:icercncc ue c |egi:|ccc vigenIe re:Iringe veemenIemenIe c ccnIrcIccc pcr pc:Ic:
ce :ervic pcrc ce:envc|vimenIc ce :i:Iemc:, c c|IerncIivc cmp|cmenIe uIi|izccc pe|c:
mini:Iric:, ccm :uce::c, c ccnIrcIccc ce fcLricc ce :cfIwcre ccm enIregc ce prccuIc:
Lc:eccc em cnc|i:e ce pcnIc: ce funcc. /|m ce ce:ccrccIerizcr c v|ncu|c IrcLc|hi:Ic
exi:IenIe nc: pc:Ic: ce :ervic, e::e mcce|c e|iminc c: ccnIrcIcce: i:c|ccc: cincc
:c|iciIccc: pe|c: DepcrIcmenIc:, recuz c ri:cc ce c: prcjeIc: ncc :erem finc|izccc: |pcr mc
ge:Icc ccnIrcIuc|], prcpcrcicnc ce:envc|vimenIc pcrc|e|c ce mcicr ucnIiccce ce
prcjeIc:, |iLerc c: u:ucric: cc funcc ce ge:Icr ce ccnIrcIc |e:Ie:, enIcc, pccem :e
ccncenIrcr nc me|hcr cefinicc cc: regrc: ce negccic e nc crcncgrcmc ce enIregc cc:

48
c LcrrcmenIc: e|cLcrc-:e um ccnjunIc ce |inhc: ce ccmunicccc ue permiIem c inIer|igccc enIre c:
:i:Iemc:.


110
prccuIc:] e in:ere nc crgcnizccc c meIccc|cgic ce E:criIcric ce FrcjeIc:, pcrc gerencicr c
ce:envc|vimenIc ce Iccc: c: cemcncc:.
Fe|izmenIe, c prcximc ccncur:c pL|icc ce prcvimenIc ce vcgc: cc lFH/N ccnIemp|c cci:
/nc|i:Ic: ce Si:Iemc:, ue :ercc re:pcn:cvei: pcr me|hcr inIer|ccucc ccm c:
DepcrIcmenIc:. /c ue Iucc incicc, c ccncur:c :erc hcmc|cgccc em mcrc ce 2010.

12.3. Duc: inicicIivc:: c SlCG e c SlG-lFH/N
/pe:cr ce c cencric ce:criIc cincc prcmcver c :urgimenIc ce :c|uce: i:c|ccc:, merecem
ce:Icue cuc: inicicIivc: ce cmLiIc mci: cLrcngenIe: c Si:Iemc lnIegrccc ce
CcnhecimenIc e Ge:Icc |SlCG] e c Si:Iemc ce lnfcrmcce: Gerencici: cc lFH/N |SlG-
lFH/N].
C SlCG fci ccnceLicc pcr e enccnIrc-:e :cL ge:Icc ce Icnicc: cc DepcrIcmenIc ce
FcIrimcnic McIeric| e Fi:cc|izccc |DEF/M]. Vi:c c reverIer c uccrc cc: cIuci: :i:Iemc: ce
infcrmccc cc lFH/N
4
cu cc: cIuci: prcce::c: ce IrcLc|hc cc: euipe:: frcgmenIccc cc:
infcrmcce:, cIuc|menIe ncc gecrreferenciccc:, ccnIencc ci:crepcncic cu repeIicc,
c|m ce m|Iip|c: fcrmcIc: cc: Lc:e: ce cccc:: cu:ncic ce rcIinc: e prccecimenIc:
fccccc: nc ge:Icc e nc reIrcc|imenIccc ce :i:Iemc ce infcrmccc: cu:ncic ce :i:Iemc:
ce infcrmccc vc|Iccc: pcrc c Icmccc ce ceci:cc: ce:crIicu|ccc enIre mIccc:,
prccecimenIc: e fcrmc: ce ge:Icc pcrc Iccc: c: eIcpc: cc prcIecc e vc|crizccc cc
pcIrimcnic: rec|izccc ce cnc|i:e: pcnIuci:, :em vi:cc :i:Imicc nem IerriIcric| cc:
cIiviccce: cc lFH/N: e inexi:Incic ce ceIerminccc: infcrmcce: cu re:Iricc c cifu:cc ce
infcrmcce: impcrIcnIe:. Iucc i::c, cLvicmenIe, Ircz impccIc: negcIivc: c /cmini:Irccc
FL|icc, cmp|icncc c: cificu|ccce: nc ge:Icc cc pcIrimcnic mcIeric| e mcnIencc c
:ccieccce em gerc| inccn:cienIe cc impcrIcncic cc :uc prcIecc.
E::e prcjeIc Ircz umc ncvc cLcrccgem pcrc c ge:Icc cc infcrmccc :cLre c pcIrimcnic,
pcr meic ce umc meIccc|cgic inIegrccc, cc ccLrir Iccc: c: ccIegcric: cc pcIrimcnic
mcIeric|: :i:Imicc, cc e:IcLe|ecer mcce|c: uIi|izccc: cc |cngc ce Iccc c prcce::c cc
pre:ervccc, pc::iLi|iIcncc cic|cgc e Irccc ce infcrmcce:: e e:IrcIgicc, cc :ervir ccmc
Lc:e pcrc e|cLcrccc ce pc||Iicc: pL|icc: inIegrccc: e ce p|cnc: ce ce:envc|vimenIc cc:
regice: cnce :e in:erem c: Len:.
Um cc: :eu: grcnce: mriIc:, vc|e re::c|Icr, pc::iLi|iIcr c reunicc e inccrpcrccc :i:Imicc

4
lnfcrmcce: exIrc|cc: cc cpre:enIccc rec|izccc pe|c DEF/M ucncc cc vi:iIc cc 8rc:i| ce Icnicc: cc
Ccn:ejer|c ce Cu|Iurc ce |c JunIc ce /ncc|uc|c, cc E:pcnhc, ce 21 c 25 ce :eIemLrc ce 200.


111
ce Iccc c infcrmccc jc prccuzicc :cLre c pcIrimcnic, cc mccc ue fcmenIe c
ccnhecimenIc :cLre e|e e, ccn:eenIemenIe, me|hcre c: prcce::c: ce ge:Icc.
Hi:IcriccmenIe, c: uniccce: cc lFH/N prccuzircm um ccnjunIc imen:c ce Lcncc: ce cccc:,
ccnIencc invenIcric: e cccc:Irc:, :eguncc c: mci: civer:c: meIccc|cgic: cu exigncic:
|egci:, cujc: infcrmcce:, :c|vc rcrc: excece:, enccnIrcm-:e pu|verizccc:, ce:prcIegicc: e
ce cce::c |imiIccc. Fccem-:e civicir e::e: invenIcric: em Ir: grcnce: grupc:, :eguncc c
ncIurezc cc Lem invenIcriccc:
c. 8en: imcvei: e ccnjunIc: urLcnc:
1. lnvenIcric Nccicnc| ce Ccnfigurcce: ce E:pcc: UrLcnc: |lNCEU]
2. lnvenIcric Nccicnc| ce 8en: lmcvei: |lN8l] e lnvenIcric Nccicnc| ce 8en:
lmcvei: em S|Iic: UrLcnc: IcmLccc: |lN8l-SU]
3. lnvenIcric Nccicnc| ce 8en: /ruiIeIcnicc: |l8/]
4. lnvenIcric cc: Fcchccc: ce Cuccrc: |lNF/C]
L. 8en: mcvei: e inIegrccc:
1. lnvenIcric Nccicnc| ce 8en: Mcvei: e lnIegrccc: |lN8Ml]
2. lnvenIcric Nccicnc| ce McIeric| ce /rIi|hcric |lNM/]
3. 8en: Cu|Iurci: Frccurccc: |8CF]
4. Cccc:Irc E:pecic| cc: NegccicnIe: ce /nIigiccce:, ce CLrc: ce /rIe ce
Cuc|uer NcIurezc, ce Mcnu:criIc: e ce Livrc: /nIigc: cu Fcrc:
c. S|Iic: cruec|cgicc:
50

1. Cccc:Irc Nccicnc| ce S|Iic: /ruec|cgicc: |CNS/]
2. lnvenIcric Nccicnc| ce Cc|ece: /ruec|cgicc: |lNC/]
3. 8cncc ce lmcgen: cc FcIrimcnic /ruec|cgicc
4. HemercIecc cc FcIrimcnic /ruec|cgicc |HEF/]
CucnIc cc: S|Iic: /ruec|cgicc: e c mcnuIencc cc exi:Incic cc Si:Iemc ce
GerencicmenIc cc FcIrimcnic /ruec|cgicc 8rc:i|eirc |SGF/] ccmc :i:Iemc ccrpcrcIivc, c
vicLi|iccce ce cL:crcc ce :uc: infcrmcce: pe|c SlCG enccnIrc-:e cincc em ci:cu::cc
inIernc cc DepcrIcmenIc ce FcIrimcnic McIeric| e Fi:cc|izccc e cc CenIrc Nccicnc| ce
/ruec|cgic. C pc:icicncmenIc cc DepcrIcmenIc cincc ncc fci cficic|izccc, cevicc cc:
:eguinIe: mcIivc::
hc e:pecificiccce: cc SGF/ - ue vem :encc ce:envc|vicc e imp|emenIccc hc mci: ce

50
/|gun: Icnicc: cc CenIrc Nccicnc| ce /ruec|cgic mcnife:Icm-:e ccnIrcricmenIe c inc|u:cc cc Iemc S|Iic:
/ruec|cgicc: cc cmLiIc cc SlCG, mcIivc pe|c uc| e::e enIencimenIc cincc ncc :e enccnIrc IcIc|menIe
cefinicc. Vc|e re::c|Icr ue c: infcrmcce: enviccc: pe|c: ge:Icre: cc SlCG c CGIl inc|uem c Iemc, cpe:cr ce ncc
ccnIemp|crem Iccc: c: mccu|c: cIuc|menIe exi:IenIe: nc Si:Iemc ce GerencicmenIc cc FcIrimcnic /ruec|cgicc
expc:Ic: nc /nexc 2.


112
umc ccccc e fci criccc jc ccm fccc nc ge:Icc cc: infcrmcce: :cLre c pcIrimcnic
51
-
ncc ccnIemp|ccc: pe|c SlCG:
hc e:pecificiccce: nc ncIurezc cc pcIrimcnic cruec|cgicc, ue, muiIc: veze:, ncc :e
c|c::ificc :cmenIe ccmc FcIrimcnic McIeric|:
em 200, cccnIeceu c e:IruIurccc cc CenIrc Nccicnc| ce /ruec|cgic ccmc uniccce
e:pecic| cc lFH/N, ccIccc ce cuIcncmic ccmini:IrcIivc, cpe:cr ce vincu|ccc
regimenIc|menIe cc ciIccc DepcrIcmenIc:
cc |cngc ce Iccc e::e Iempc, c SGF/ vem cIingincc :eu: cLjeIivc: e fc|Ic pcucc
inve:IimenIc pcrc :e finc|izcr Iccc c :i:Iemc, ccm Iccc: c: :uc: funcicnc|iccce::
c SGF/ um :i:Iemc jc em prccucc, enucnIc c SlCG cincc :e enccnIrc em fc:e ce
p|cnejcmenIc:
hc pc::iLi|iccce: ccncreIc: - mc: cincc c :erem e:Iucccc: - ce inIegrccc :i:Imicc
enIre c SlCG e c prcpric SGF/, ce mccc ue :e pc::iLi|iIe c exi:Incic :imu|Icnec ce
cmLc:.
Grcnce pcrIe cc: invenIcric: cc FcIrimcnic McIeric| ciIccc: nc pcginc cnIericr :cc Lcncc:
ce cccc: em /cce:: 2000, :em mcnuIencc c|gumc. CuIrc pcrIe :e Ircn:fcrmcu em
:i:Iemc: :imp|e:, ce:envc|vicc: em |ingucgem DELFHl, :em c cevicc cccumenIccc cu
e|cLcrccc ce mcnuci: ce u:ucric:, exceIc c prcpric SGF/, ue pc::ui fcrIc
cccumenIccc :i:Imicc. / Iencncic ce cccc um ce|e: - :e c SlCG ncc fcr
imp|emenIccc rcpiccmenIe - :e percer cu :e Ircn:fcrmcr em :i:Iemc: i:c|ccc: e
ce:crIicu|ccc: enIre :i, ccmc jc cccrreu ccm c 8CF e c Cccc:Irc E:pecic| ce NegccicnIe:.
CuIrc vcnIcgem cc SlCG Irczer pcrc c :i:Iemc c prcpc:Ic ce inIerfcce inIernc
inIercepcrIcmenIc|, e:pecic|menIe ccm c CCFEDCC.D/F, crec re:pcn:cve|, ccmc jc :e
ci::e, pe|c ccnIrc|e cruiv|:Iicc cc lFH/N. Ccn:icercncc ue e|c pc::cu pcr prcL|emc: ce
ce:envc|vimenIc e mcnuIencc cc: :i:Iemc: |egccc: em 2008, cevicc c fc|ncic cc
empre:c venceccrc cc |iciIccc ue cccrreu cc finc| ce 2007, c CCFEDCC pcce Ier c
cpcrIuniccce ce e:IruIurcr cigiIc|menIe :eu: cruivc:, inIegrc-|c: e ci:pcniLi|izc-|c: nc
cmLiIc cc prcpric SlCG, pcr meic ce Iecnc|cgic: GED.
/c finc| ce 2008, cicnIe cc pc::iLi|iccce ce in|cic cc ce:envc|vimenIc cc :i:Iemc e cc
vigncic cc lN 04 SLIl.MF, c euipe Icnicc cc SlCG cpIcu pcr ccnIrcIcr umc empre:c
pcrc, enIre cuIrc: fin:, e|cLcrcr c FrcjeIc 8c:icc pcrc |iciIccc, ce cccrcc ccm Iccc: c:
c|Iercce: |egci:. C IrcLc|hc enccnIrc-:e em cnccmenIc e :erc finc|izccc em Lreve. /

51
C SGF/ fci ccnceLicc pe|c :eIcr ce cccumenIccc cc pccc, pcr meic ce euipe inIercepcrIcmenIc| ue
inc|u|c c: :uperinIencncic:. ccIccc ce cruiIeIurc mccu|ccc, Lc:e ce cccc: eciIccc pcr pcrIcric e c|imenIccc
ce:cenIrc|izcccmenIe, ccm re:u|Iccc: ci:IriLu|cc: c Iccc: c: uniccce: cc lFH/N. Grcnce pcrIe ce::c: uniccce:,
pe:ui:cccre: e empre:c: envc|vicc: nc IrcLc|hc cruec|cgicc mcnIm c c|imenIccc cc: cccc: e c: envicm
regu|crmenIe c /cmini:Irccc CenIrc| pcrc cIuc|izccc. C :i:Iemc enccnIrc-:e Lem cccumenIccc e e|cLcrc
cccc: cienI|ficc: e gerencici:, ccm infcrmcce: ci:pcn|vei: cc pL|icc exIernc.


113
empre:c ccnIrcIccc, ccnIucc, ccnIriLuiu muiIc pcrc c mcIuriccce cc prcpc:Ic cc DEF/M,
ue pc::cu c eng|cLcr ccnceiIc: Iecnc|cgicc: mci: cvcnccc: ce ce:envc|vimenIc ce
:i:Iemc: e ge:Icc cc infcrmccc. Um cc: prccuIc: enIregue: pe|c empre:c, reprccuzicc
pcrcic|menIe nc IcLe|c 3, Ircuxe um ccnjunIc ce :c|uce: ue, :e cp|icccc: cc SlCG,
ccnIriLuircc mci: cmp|cmenIe pcrc evc|ucc cc: cemci: :i:Iemc: cc lFH/N.
/ CGIl p|encmenIe c fcvcr cc imp|cnIccc cc SlCG e ccreciIc ue e|e impu|:icncrc, c
pcrIir ce um cc:c ce :uce::c, c inIegrccc ce muiIc: cuIrc: :i:Iemc: cc: cuIrc:
cepcrIcmenIc:. Segue, pcrIcnIc, c IcLe|c.
Iecnc|cgic CcrccIer|:Iicc:
Definicc
WeL Service umc :c|ucc uIi|izccc nc inIegrccc ce :i:Iemc: e nc
ccmunicccc enIre cp|iccce: ciferenIe:. Fcce :er imp|emenIccc
pcnIuc|menIe cu ccm umc cruiIeIurc crienIccc c :ervic: |SC/ - Service
CrienIec /rchiIecIure]. Fc::uem ccmpcnenIe: ue permiIem c:
cp|iccce: envicr e receLer cccc: em fcrmcIc XML, cu :ejc, cccc
cp|icccc pcce Ier c :uc prcpric |ingucgem, ue Irccuzicc pcrc umc
|ingucgem univer:c|, c fcrmcIc XML.
Funcicnc|iccce:
C: WeL Service: prcmcvem inIerccc ce umc ncvc cp|icccc ccm
cuIrc: jc exi:IenIe:, c|em cc ccmpcIiLi|iccce enIre :i:Iemc: ce:envc|vicc:
em p|cIcfcrmc: ciferenIe:. Fccem Irczer cgi|iccce cc: prcce::c: e
prcmcver eficincic nc ccmunicccc enIre ccceic: ce prccucc cu ce
|cg|:Iicc. Iccc e uc|uer ccmunicccc enIre :i:Iemc: pc::c c :er
cincmicc e principc|menIe :egurc, pci: ncc hc inIervencc humcnc.
WeL Service
Cu:Ic:
Sc|uce: em WeL Service: jc :cc ccmun: nc mercccc ce Il: pcr i::c, c:
ri:cc: :cc ccnhecicc: e c cu:Ic mcic cIuc| girc enIre F$ 700,00 e F$
50,00 pcr pcnIc ce funcc imp|emenIccc.
Definicc
/crcnimc pcrc GerencicmenIc E|eIrcnicc ce DccumenIc: cu Ge:Icc
E|eIrcnicc ce DccumenIc:, umc Iecnc|cgic ue prcv um meic ce
fcci|menIe gercr, ccnIrc|cr, crmczencr, ccmpcrIi|hcr e recupercr
infcrmcce: exi:IenIe: em cccumenIc:.
Funcicnc|iccce:
C GED permiIe cce::c cc: cccumenIc: ce fcrmc cgi| e :egurc,
ncrmc|menIe vic ncvegcccr, pcr meic ce umc inIrcneI cccrpcrcIivc.
FermiIe ImcLm crgcnizcr e|eIrcniccmenIe c cccumenIccc ce umc
crgcnizccc, ce mccc c c::egurcr c infcrmccc nece::cric. E::c
Iecnc|cgic |icc ccm uc|uer Iipc ce cccumenIccc.
GED
Cu:Ic:
Hc :c|uce: em :cfIwcre |ivre e em :cfIwcre prcprieIcric, ccm vcnIcgen:
e ce:vcnIcgen: em cccc umc. Nc cc:c ce :cfIwcre: |ivre, um Lcm
exemp|c c SFED |Si:Iemc ce FrcIccc|c E|eIrcnicc ce DccumenIc],
ce:envc|vicc pe|c Mini:Iric cc Defe:c. Suc ce:vcnIcgem c c|Ic cu:Ic
ce mcnuIencc, :em :upcrIe e:pecic|izccc. Fcrc c: :cfIwcre:
prcprieIcric:, c cu:Ic ce |icenc: pcrc um cmLienIe ce grcnce pcrIe,
ccmc c lFH/N, vcric enIre F$ 500.000,00 e F$ 1.000.000,00 pcr cmLienIe.
Suc: vcnIcgem principc| c :upcrIe 24x7 pe|c fcLriccnIe. Suc:
ce:vcnIcgen: :cc c c|Ic cu:Ic ce cui:icc, c cccigc fechccc, ue ncc
ccmiIe cccpIcce:. De uc|uer fcrmc, ncc reccmencccc c
ce:envc|vimenIc inIegrc| ce umc ferrcmenIc ce GED prcpric, uIi|izcncc
|ingucgem ce prcgrcmccc J/V/ cu FHF, pci: um IrcLc|hc muiIc ccrc
e cemcrccc, c|m ce ncc hcver gcrcnIic: ce ue c: expecIcIivc: :ejcm
cIingicc:.
8u:ine::
lnIe||igence
Definicc
8u:ine:: lnIe||igence |8l]: Iecnc|cgic ue cc :u:IenIccc cc prcce::c ce
cc|eIc, crgcnizccc, cnc|i:e, ccmpcrIi|hcmenIc e mcniIcrcmenIc ce
infcrmcce: ue cferecem :upcrIe c ceci:cc e ge:Icc ce negccic: |ver
iIem 5.4]. Nc verccce, 8l um ccnceiIc e, ncc, um :cfIwcre e:pec|ficc.


114
Iecnc|cgic CcrccIer|:Iicc:
Funcicnc|iccce:
C 8l permiIe cce::c c infcrmccc ce uc|iccce, ce mccc ue c:
in:IiIuice: ccnhecm me|hcr :uc rec|iccce, pcr meic cc cLIencc ce
inciccccre:, cnc|i:e ce impccIc cc: ceci:ce: Icmccc: e infcrmcce: ue
:u:IenIem ccrrece: imecicIc: ce prcL|emc:. E::c Iecnc|cgic prcv,
pcrIcnIc, :u:IenIccc c Icmccc ce ceci:cc.
Cu:Ic:
lncicc-:e c ccnIrcIccc ce Ccn:u|Icric E:pecic|izccc em 8l pcrc
/ruiIeIurc, |evcnIcmenIc e mcce|cgem mu|Iicimen:icnc| cc:
inciccccre: gerencici: impcrIcnIe: pcrc c lFH/N. / e:IimcIivc ce::e
:ervic vcric enIre F$ 400.000,00 e F$ 1.000.000,00.
Definicc
DcIc wcrehcu:e |cu crmczm ce cccc: cu cepc:iIc ce cccc:] um
:i:Iemc uIi|izccc pcrc crmczencr infcrmcce: re|cIivc: c: cIiviccce: ce
umc crgcnizccc em Lcncc: ce cccc:, ce fcrmc ccn:c|icccc.
Funcicnc|iccce:
DcIc Wcrehcu:e fcz pcrIe cc ccnjunIc Iecnc|cgicc cc 8l. Fc::iLi|iIc c
cnc|i:e ce grcnce: vc|ume: ce cccc:, cc|eIccc: cc: :i:Iemc:. Scc c:
chcmccc: :rie: hi:Icricc: ue pc::iLi|iIcm umc me|hcr cnc|i:e ce evenIc:
pc::ccc:, cferecencc :upcrIe c: Icmccc: ce ceci:cc pre:enIe: e c
previ:cc ce evenIc: fuIurc:. Fcr cefinicc, c: cccc: em um ccIc
wcrehcu:e e:Icc ci:pcn|vei: :cmenIe pcrc |eiIurc e ncc pccem :er
c|Ierccc:.
DcIc
Wcrehcu:e
Cu:Ic:
C DcIc Wcrehcu:e IcmLm um ccnceiIc e pcce :er gerccc nc prcpric
Lc:e ce cccc: ue c lFH/N pc::ui cIuc|menIe, :em c nece::iccce cc
ccmprc ce |icenc: ce SG8D.
Definicc
DcIc Mining |cu minerccc ce cccc:] ccn:i:Ie em um prcce::c cnc||Iicc
prcjeIccc pcrc exp|crcr grcnce: ucnIiccce: ce cccc:, IipiccmenIe
re|ccicnccc: c negccic:, mercccc cu pe:ui:c: cienI|ficc:, nc Lu:cc ce
pccrce: ccn:i:IenIe: cu re|ccicncmenIc: :i:IemcIicc: enIre vcricvei: pcrc,
enIcc, vc|icc-|c:, cp|iccncc c: pccrce: ceIecIccc: c ncvc: :uLccnjunIc:
ce cccc:.
Funcicnc|iccce:
Frcmcve gerencicmenIc prcfuncc ce infcrmccc, ue ceve reve|cr
e:IruIurc: ce ccnhecimenIc pcrc guicr ceci:ce: em ccncice: ce cerIezc
|imiIccc. Ccn:i:Ie nc e:IruIurccc cc Lcncc ce cccc:, ccm :e|ecc,
prepcrccc, pr-prcce::cmenIc, Ircn:fcrmccc, cceuccc e recucc
cc cimen:icnc|iccce ce::e: cccc:: c|m ce cnc|i:e:, c::imi|cce:,
inIerpreIcce: e u:c cc ccnhecimenIc exIrc|cc em cuIrc: Lcncc: ce
cccc:. Suc: funcicnc|iccce: cepencem cc :en:iLi|iccce cc: u:ucric:
envc|vicc: nc mcmenIc ce inIerpreIcr c: re:u|Iccc: e e:IcLe|ecer
re|cce: enIre c: cccc:.
DcIc Mining
Cu:Ic:
Exi:Iem vcric: ferrcmenIc: nc mercccc: SIcIScfI E:IcI|:Iicc, SFSS, SccS,
Crcc|e DcIc Mining, Gcgnc:, enIre cuIrc:. Seu cu:Ic vcric enIre F$
350.000,00 e F$ 750.000,00.
Definicc
/crcnimc pcrc ExIrccI Ircn:fcrm Lccc |ExIrccc Ircn:fcrmccc Ccrgc],
EIL :cc ferrcmenIc: ce :cfIwcre cujc funcc c exIrccc ce cccc: ce
civer:c: :i:Iemc:, Ircn:fcrmccc ce::e: cccc: ccnfcrme regrc: cc:
negccic: e, pcr fim, c ccrgc cc: cccc: em um DcIc Wcrehcu:e.
Funcicnc|iccce:
Suc principc| funcicnc|iccce prcmcver mcicr ccnficLi|iccce cc: cccc:
ce cccrcc ccm c: regrc: ce negccic e:IcLe|ecicc:, cIimizccc ce
cce::c c e::e: cccc: e unificccc ce cccc: ce fcnIe: exIernc: cu cuIrc:
:i:Iemc:.
EIL
Cu:Ic:
Hc nece::iccce ce ccnIrcIccc ce ccn:u|Icric e:pec|ficc pcrc
imp|emenIcr c :u|Ie EIL. Fcrc c: principci: ferrcmenIc: pre:enIe: nc
mercccc |l8M DcIc SIcge e lnfcrmcIicc Fcwer CenIer], c cu:Ic pcrc c
cmLiIc cc lFH/N vcric enIre F$ 250.000,00 e F$ 500.000,00.
CL/F Definicc
/crcnimc pcrc Cn-|ine /nc|yIicc| Frcce::ing, CL/F c ccpcciccce ce
um :i:Iemc em mcnipu|cr e cnc|i:cr um grcnce vc|ume ce cccc: :cL
m|Iip|c: per:pecIivc:.


115
Iecnc|cgic CcrccIer|:Iicc:
Funcicnc|iccce:
/ Iecnc|cgic CL/F gerc|menIe imp|emenIccc em cmLienIe
mu|Iiu:ucric e c|ienIe-:erviccr, cferecencc re:pc:Ic: rcpicc: c: ccn:u|Ic:,
ncc impcrIcncc c Icmcnhc cc Lcncc ce cccc: nem :uc ccmp|exiccce.
E|c cuxi|ic c u:ucric c :inIeIizcr infcrmcce: ccrpcrcIivc: pcr meic ce
vi:ce: ccmpcrcIivc: e per:cnc|izccc:, cnc|i:e: hi:Icricc: e prcjece: ce
cencric:. Hcje em cic, e::c Iecnc|cgic IcmLm vem :encc ci:pcniLi|izccc
em cmLienIe WeL, permiIincc ue c: cIiviccce: cc u:ucric finc| :ejcm
IcnIc cnc||Iicc: ucnIc ncvegccicnci:.
Cu:Ic:
/: principci: ferrcmenIc: CL/F cc mercccc |MicrcSIrcIegy, Ccgnc: e
8u:ine:: CLjecI:], nc vc|ume cceuccc c: nece::iccce: cc lFH/N, Im c
cu:Ic vcricncc enIre F$ 200.000,00 e F$ 400.000,00.
Definicc
C l3Gec um cp|iccIivc ce:envc|vicc pe|c Mini:Iric cc Meic /mLienIe
pcrc c cce::c e cnc|i:e ce cccc: gecgrcficc:. 8c:eccc em :cfIwcre |ivre,
principc|menIe c Mcp:erver, uIi|izc ccmc p|cIcfcrmc ce funcicncmenIc,
ncvegcccre: ccmun:, ccmc c lnIerneI Exp|crer e c Firefcx. Seu cLjeIivc
cifuncir c u:c cc gecprcce::cmenIc e imp|emenIcr umc inIerfcce
genricc pcrc cce::c cc: cccc: gecgrcficc: exi:IenIe: em in:IiIuice:
pL|icc:.
Funcicnc|iccce:
/ccIcncc pccrce: inIernccicnci: ce inIercpercLi|iccce, c l3Gec
inccrpcrc funcicnc|iccce: ue fcci|iIcm c cce::c remcIc c cccc:,
permiIincc c e:IcLe|ecimenIc ce rece: cccpercIivc:. E:Icc ci:pcn|vei: nc
i3Gec cpercce: ue ncrmc|menIe :cc enccnIrccc: cpenc: em
prcgrcmc: pcrc ccmpuIcccre: pe::cci:, cpercncc em in:Ic|cce: |ccci:,
ccmc gerccc ce grcficc:, cnc|i:e ce cccc: IcLu|cre:, cpercce:
e:pccici:, enIre cuIrc: |ver iIem 5.4].
i3Gec e cuIrc:
ferrcmenIc:
GlS
Cu:Ic:
Ccmc c l3Gec e:Ic |icenciccc :cL GFL, pcce :er inccrpcrccc pcr
uc|uer in:IiIuicc inIere::ccc :em cu:Ic:. CLvicmenIe, c :c|ucc |ivre
ncc pc::ui gcrcnIic ce fcLriccnIe: cu :upcrIe 24x7, c|m ce exigir
cu:Icmizccc pcrc c cmLienIe cc lFH/N. Nc enIcnIc, :c|uce:
prcprieIcric: Im c|gc cu:Ic, vcricncc enIre F$ 500.000,00 e F$
1.000.000,00.
IcLe|c 3 - Iecnc|cgic: pc::|vei: pcrc c lFH/N
C Si:Iemc ce lnfcrmcce: Gerencici: cc lFH/N |SlG-lFH/N], cIuc|menIe em
ce:envc|vimenIc, umc cccpIccc cc Si:Iemc lnIegrccc ce McniIcrcmenIc, Execucc e
CcnIrc|e |SlMEC] cc Mini:Iric cc Ecucccc |MEC]. E::e Mini:Iric c ce:envc|veu cc |cngc
ce ucIrc cnc:, ccm inve:IimenIc cc crcem ce F$ 7 mi|hce:. Seu cLjeIivc permiIir c
mcniIcrcmenIc f|:icc e fincnceirc e c cvc|iccc cc: cce: e prcgrcmc: ce Ecucccc,
cenIre cuIrc: cIiviccce: e:IrcIgicc: e|eiIc: pe|c Mini:Irc, preenchencc, c::im, umc |ccunc
exi:IenIe em Iccc: c: crgcc:: infcrmccc ce n|ve| gerencic|, rcpicc, ccm Lcm n|ve| ce
ficecigniccce e ue exige pcrIicipccc ce Iccc: c: ge:Icre:.
C SlMEC fci e|cLcrccc em p|cIcfcrmc weL e, pcrIcnIc, cce::ccc ce uc|uer
ccmpuIcccr ccm ccnexcc c lnIerneI. Seu ce:envc|vimenIc Lc:ecu-:e em :cfIwcre |ivre, c
ue pc::iLi|iIcu :uc ce::cc pcrc cuIrc: crgcc:, ce mccc ue c cu:Ic ficc::e re:IriIc c:
cccpIcce: e mcnuIencc evc|uIivc em cccc um ce::e: crgcc:. Suc principc| vcnIcgem
pc::iLi|iIcr inIegrccc ce Lcncc ce cccc: ce civer:c: fcnIe:: ce c|gun: Si:Iemc: Gerencici:
FL|icc: E:IruIurcccre: ce Gcvernc, cc l8GE e ce cuIrc: Lc:e: gecrreferenciccc:, pcr
exemp|c. Suc principc| ce:vcnIcgem, ccnIucc, c |ingucgem ce prcgrcmccc: c|m ce


11
ncc :er c pccrcc uIi|izccc pe|c lFH/N, c FHF Lem vu|nercve| nc IcccnIe c :egurcnc cc
infcrmccc, exigincc, cc euipe, cuicccc: e:pecici: pcrc gcrcnIir c inIegriccce cc:
infcrmcce:.
FcrIcnIc, c::im ue c cccigc-fcnIe chegcu cc lFH/N, em fevereirc ce 200, c CGIl
ceIecIcu um ccnjunIc ce inccmpcIiLi|iccce: ceccrrenIe: cc |ingucgem e cc ver:cc ce
Lcncc ce cccc:, prcL|emc: cgrcvccc: pe|c fcIc ce c enIregc cc cccigc ncc Ier :icc
cccmpcnhccc ce cccumenIccc :i:Imicc, :imp|e:menIe pcrue c MEC ncc c
ce:envc|veu. Fcrc IenIcr :c|ucicncr e::e: prcL|emc:, :urgiu, enIcc, c prcpc:Ic ce :e
imp|cnIcr c SlG-lFH/N.
Ccmc c lFH/N pc::ui umc cezenc ce :i:Iemc: ccrpcrcIivc:, ccm |ingucgem civer:c c
cc SlMEC, :eric mci: cceuccc imp|emenIcr um frcmewcrk: umc cL:Irccc ue une
cccigc: ccmun: enIre vcric: prcjeIc: ce :cfIwcre prcmcvencc funcicnc|iccce:
genricc:.
E::e frcmewcrk :eric umc pircmice |figurc 4] cujc Icpc preenchicc pcr infcrmcce:
e:IrcIgicc: pcrc :uL:icicr ceci:cc cc /|Ic Gerncic cc lFH/N e cc Mini:Iric cc
Cu|Iurc
52
.
o nc meic cc pircmice, um IrcLc|hc ce 8l rec|izcrc c Ircn:pcrIe cc:
infcrmcce: cc Lc:e pcrc c Icpc:
o c Lc:e ccmpc:Ic pcr cuIrc: cci: frcmewcrk::
frcmewcrk cc SlMEC, ce:envc|vicc nc p|cIcfcrmc FHF:
frcmewcrk cc ccnjunIc |egccc ce :i:Iemc: ccrpcrcIivc: cc lFH/N,
ce:envc|vicc: em p|cIcfcrmc J/V/.
E::e frcmewcrk ccmp|eIc receLe, pcrIcnIc, c ncme ce Si:Iemc ce lnfcrmcce:
Gerencici: cc lFH/N cu SlG-lFH/N.
C SlMEC ccmpc:Ic ce muiIc: mccu|c:, ce:envc|vicc:, cLvicmenIe, pcrc cIencer c:
nece::iccce: ce infcrmccc cc Mini:Iric cc Ecucccc. C lFH/N cemcn:Ircu inIere::e
receLer:
Mccu|c ce McniIcrcmenIc e /vc|iccc cc FF/
Mccu|c ce E|cLcrccc e Fevi:cc cc FF/
Mccu|c CrcmenIcric e Fincnceirc
Mccu|c ce GerencicmenIc ce FrcjeIc:
Mccu|c ce McniIcrcmenIc ce CLrc:


52
C prcpric Mini:Iric cc Cu|Iurc jc rec|izcu cccpIcce: cc SlMEC e cricu c SlMC, Si:Iemc ce McniIcrcmenIc cc:
/ce: cc Cu|Iurc. Seu principc| cLjeIivc c cccc:Irc cc F|cnc: lnIernc: cc: civer:c: prcgrcmc: e cce: cc F|cnc
F|uricnuc|.


117

Figurc 4 - Fepre:enIccc e:uemcIicc cc frcmewcrk SlG-lFH/N
Ccn:icercncc ue cIuc|menIe c lFH/N ncc ci:pce ce mcc-ce-cLrc e:pecic|izccc em FHF,
ccnIrcIcu-:e umc empre:c exIernc, pcrc cccpIcr c SlMEC e inicicr c criccc cc SlG-lFH/N.
Ccm c ue receLemc: cc MEC e c: cccpIcce: ccnIrcIccc:, ccn:egue-:e :c|ucicncr
pcrIe ce::c pircmice |c |ccc e:uercc]: c: infcrmcce: in:ericc: nc: mccu|c: ccn:eguem
:er fi|Irccc: cI c n|ve| gerencic|. / cuIrc pcrIe cc pircmice ceve cincc :er fruIc ce um
prcce::c ce inIegrccc cc: :i:Iemc: ccrpcrcIivc: cc lFH/N, c ue cemcnccrc
imp|cnIccc ce c|Ic Iecnc|cgic ce Lcncc ce cccc:. C SlCG, IrcIccc cnIericrmenIe,
cerIcmenIe :erc c cerne ce::e prcce::c.
/nIe:, pcrm, ce inicicr c cccpIccc cc: mccu|c: ciIccc:, fci nece::cric c Ircn:muIccc
cc cIuc| Si:Iemc ce F|cnejcmenIc |Si:Iemc ce CcnIrc|e ce F|cnc: ce /cc] pcrc cenIrc cc
:i:Iemc, ccm um ce :eu: mccu|c:, ccm vcric: cLjeIivc:: re:peiIcr c fcrmc ce p|cnejcmenIc
crcmenIcric cc lFH/N, reprccuzincc c mccc ce:cenIrc|izccc ce :e e|cLcrcrem c: prcjeIc:
nc: uniccce:: in:erir c pc::iLi|iccce ce :e mcniIcrcrem c: p|cnc: ce ccc ccmc prcjeIc: cu
ccmc cLrc:, cepencencc ce cccc cc:c: e inIegrcr c :i:Iemc cc SlMC, cc Mini:Iric cc
Cu|Iurc, cuIcmcIizcncc c criccc ce p|cnc: inIernc: pcrc c Sl/Fl. / inIegrccc enIre c SlMC
e c SlG-lFH/N :erc cpenc: :i:IemcIicc: mcnIer-:e-cc c incepencncic enIre c: :i:Iemc: e c
cuIcncmic cc: Cccrcencce:-Gerci: ce Il ce cmLc: c: crgcc:.
DurcnIe c per|ccc ce |evcnIcmenIc ce reui:iIc: pcrc c SlG-lFH/N, :urgiu um ncvc
ccncicicncnIe: c nece::iccce ce inIegrccc ccm c :i:Iemc ce ccnIrc|e cc: prcjeIc:
e|cLcrccc: nc cmLiIc cc Frcgrcmc ce /ce|erccc cc Cre:cimenIc cc: Ciccce: Hi:Icricc:
|F/C - Ciccce: Hi:Icricc:]. E::e prcgrcmc, Lc:eccc nc re|ccc enIre c: enIe: fecercIivc:
in:IiIu|cc pe|c Si:Iemc Nccicnc| ce FcIrimcnic Cu|Iurc|, pc::ui um cmp|c ccnjunIc ce cce:
e cIiviccce:, cujc crcmenIc pccerc e:Icr :cL re:pcn:cLi|iccce IcnIc cc lFH/N ucnIc ce


118
uc|uer cuIrc pcrceirc. Cucncc c crcmenIc fcr cc lFH/N, :erc nece::cric c e|cLcrccc
cc F|cnc ce /cc nc SlG-lFH/N, ue vci IrcmiIcr ccmc uc|uer cuIrc, cI receLer c
cccigc ce F|cnc lnIernc pe|c Mini:Iric cc Cu|Iurc, pcr meic cc SlMC. C re:IcnIe cc :i:Iemc
ce ccnIrc|e ce p|cnc: ce ccc cc F/C - Ciccce: Hi:Icricc: e:Ic :encc ce:envc|vicc pe|c
LcLcrcIcric ce Si:Iemc: ce lnfcrmcce: E:pccici: cc Univer:iccce ce 8rc:||ic, pcr meic ce
ccnvnic.
C Mccu|c ce F|cnejcmenIc cc SlG-lFH/N c primeirc ue enIrcu em ce:envc|vimenIc, mc:
Iem cpre:enIccc cIrc:c nc crcncgrcmc em cci: me:e:, cevicc cc: :eguinIe: fcIcre::
ccmc cfirmccc nc iIem 12.2, c SlG-lFH/N, pcr :er muiIc cmp|c, |icc ccm grcnce
civer:iccce ce inIer|ccuIcre:, :em umc in:Icncic ceci:cric nicc: c|gun: ce::e:
inIer|ccuIcre: enIrcrcm ce fric: cc |cngc cc prcce::c: cuIrc: :c|rcm ce |icenc cu
ceixcrcm c lFH/N:
:urgiu c nece::iccce ce inIegrccc ccm c :i:Iemc cc F/C - Ciccce: Hi:Icricc:, c ue
cmp|icu c per|ccc ce |evcnIcmenIc ce reui:iIc::
fcrcm |cngc: c: inIer|ccuce: junIc cc Mini:Iric cc Cu|Iurc pcrc ccnc|u:cc cc inIerfcce
ccm c SlMC, cmp|icncc IcmLm c per|ccc ce |evcnIcmenIc ce reui:iIc:.

12.4. F|cnc ce Si:Iemc:, E:criIcric ce FrcjeIc: e CcnIrcIccc cc FcLricc ce
ScfIwcre
Em :eIemLrc ce 200, c lFH/N receLeu c vi:iIc ce Icnicc: cc Ccn:ejer|c ce Cu|Iurc ce |c
JunIc ce /ncc|uc|c, cc E:pcnhc, ccm c cLjeIivc ce cpre:enIcr c: e:IrcIgic: ce Il cc
gcvernc cncc|uz, c ll F|cnc ce Si:Iemc: ce lnfcrmccc cc Ccn:ejer|c ce Cu|Iurc e c Si:Iemc
ce Ge:Icc ce 8en: Cu|Iurci: Mc:cicc, c|m ce fcrnecer um pcrecer :cLre c :iIuccc
Iecnc|cgicc cc lFH/N e c: ccminhc: c :erem Iri|hccc: pcrc c|ccnce cc: cLjeIivc: ue
Iccc: c: cepcrIcmenIc: |he: cpre:enIcrcm, firmcncc pcrceric ce cccperccc Icnicc.
C F|cnc ce Si:Iemc: ce lnfcrmccc cpre:enIccc
53
umc ferrcmenIc pcrc cLIencc ce um
mcrcc ce referncic pcrc c ce:envc|vimenIc ce :i:Iemc: ue cIenccm cc: cLjeIivc:
e:IrcIgicc: cc crgcnizccc. Ccmpce-:e ce Ir: fc:e:: c cnc|i:e cc :iIuccc cIuc|, c
mcce|c cLjeIivc ce :i:Iemc: e c p|cnc ce ccc. Seguncc c meIccc|cgic e:Iipu|ccc pe|c
gcvernc e:pcnhc|, c fc:e inicic| :e civice em umc :rie ce cIiviccce: ccnccIenccc:, ce:ce
c reunicc e cnc|i:e ce Iccc c cccumenIccc exi:IenIe ||egi:|ccc, p|cnc: cireIcre:,
cccumenIccc :i:Imicc] cc cicgnc:Iicc cc infrc-e:IruIurc ce Il, pc::cncc pcr um cic|c ce

53
/: infcrmcce: :cLre c F|cnc ce Si:Iemc: fcrcm exIrc|cc: cc cpre:enIccc rec|izccc pe|c: vi:i:IcnIe:, cui
Irccuzicc: |ivremenIe.


11
enIrevi:Ic: ccm um grupc e:pec|ficc ce cIcre: inIernc: e mcpecmenIc cc: mccrcprcce::c:
cc in:IiIuicc.
C: prcce::c: :cc mcpeccc: em ucIrc grcnce: grupc:: cirecc: cperccc |Icnicc: e ce
:ervic:]: ccmini:Irccc e :upcrIe: ge:Icc cc uc|iccce. C: prcce::c: :cc, enIcc,
ceIc|hccc: e inicic-:e umc cnc|i:e ce :i:Iemc: jc exi:IenIe: ue pc::cm :c|ucicncr c:
nece::iccce: ce infcrmccc |evcnIccc: em cccc um cc: prcce::c:. umc vi:cc
ccmp|eIcmenIe civer:c cc c ue c lFH/N e:Ic ccc:Iumccc: cc inv: ce c: :i:Iemc:
civicirem-:e pcr cepcrIcmenIc: cu pcr ge:Icre:, e|e: :e e:IruIurcm ce cccrcc ccm
ceIerminccc prcce::c cc in:IiIuicc, ue pcce envc|ver um cu vcric: :eIcre:
ccmp|eIcmenIe ci:IinIc:. /pc: e::e mcpecmenIc, :cc cefinicc: pcnIc: em ue c ln:IiIuicc
ceve :e ccncenIrcr, mc: ccm umc pc:Iurc c|IcmenIe e:IrcIgicc.
/ :eguncc fc:e, mcce|c cLjeIivc ce :i:Iemc:, |evc em ccn:icerccc Ir: eixc:
inIercepencenIe:: c: cIcre:, c: cce: e c: cLjeIc:. /Icre: e cce: :cmccc: :cc Irccuzicc:
nc IrcLc|hc cc: :erviccre: pL|icc:: cIcre: e cLjeIc: junIc: |evcm c infrc-e:IruIurc
Iecnc|cgicc e c: inicicIivc: ccrpcrcIivc:: cc cnc|i:e cc: cce: e cLjeIc: :urgem c pcrIfc|ic
ce :ervic: cc in:IiIuicc, ccm fccc nc: ciccccc:.
Ne::c fc:e :cc cefinicc: c: reui:iIc: Iecnc|cgicc: pcrc cIencer cc prcce::c. Nc cc:c
cncc|uz, cpIcu-:e pcr in:IiIuir um :i:Iemc cenIrc|izccc, ccm cenIrc|izccc cc: cp|iccce: e
cce::|ve| pcr Iccc c rece ce funcicncric: cc in:IiIuicc. l::c imp|icc fu:cc ce Lc:e ce
cccc:, grcnce: :i:Iemc: ce infcrmccc mccu|ccc:, cumenIc cc ccpcciccce ce
prcce::cmenIc, grcnce ci:IriLuicc ce :cfIwcre:, me|hcric cc: ccnexce: c lnIerneI, enIre
cuIrc: nece::iccce:. C ccnceiIc ce inIercpercLi|iccce pc::c c :er c grcnce hcLi|iccce cc:
:i:Iemc: ce:envc|vicc: c pcrIir ce enIcc.
Define-:e IcmLm c cruiIeIurc ce :cfIwcre, ue ceve :er Lem p|cnejccc, umc vez ue
:eu ce:enhc ceIerminc c cumprimenIc cc: reui:iIc: funcicnci:. /|m cc
inIercpercLi|iccce, :cc ccncice: pcrc c ce:envc|vimenIc cc: :i:Iemc:: :egurcnc, e:cc|c,
fcci| mcnuIencc, rencimenIc, pcrIcLi|iccce e ci:pcniLi|iccce. De Iccc: e::e: reui:iIc:,
chegcu-:e c ccnc|u:cc ce ue c cruiIeIurc SC/ |cruiIeIurc crienIccc c :ervic:] c mci:
incicccc. Ccnfcrme c IcLe|c 3, c cruiIeIurc SC/ imp|emenIccc pcr meic ce weL
:ervice: em ccmpcnenIe: cccp|ccc: ce mcneirc f|ex|ve| |c: :ervic:] ue ce:empenhcm
funce: e:pec|ficc:. De::e mccc, Icrnc-:e pc::|ve| cricr m|Iip|c: mccu|c: ue, cc :erem
reunicc:, ce:empenhcm umc funcc ce c|Ic n|ve| ce ccmp|exiccce. /::im, Icrnc-:e
pc::|ve| c reuIi|izccc ce ccmpcnenIe:, cmp|icncc c cgi|iccce nc ce:envc|vimenIc ce
ncvc: :i:Iemc:.
/ pcrIir cc cefinicc cc cruiIeIurc, mcnIc-:e c Mcpc ce Si:Iemc: ce lnfcrmccc em


120
:inIcnic ccm c Mcpc ce Frcce::c: cc crgcnizccc, ccn:icercncc c: ccnc|u:ce: c primeirc
fc:e e cc cnc|i:e ce Iccc: c: inicicIivc: ccrpcrcIivc:, IcnIc inIernc: ucnIc c: ce Gcvernc.
E::e mcce|c ccn:Iru|cc ccm um ccnjunIc ce ccmpcnenIe:, ccrre:pcncenIe: cc: :i:Iemc:
exi:IenIe: e cc: prcjeIc: ce :i:Iemc:, ci:IriLu|cc: em ucIrc eixc::
mcce|c ce inIerre|ccc ccm c: ciccccc:: cefine c: ccmpcnenIe: cc mcce|c ue
e:IcLe|ecem ccmc c Gcvernc :e re|ccicncrc ccm c :ccieccce:
mcce|c ce negccic: cefine c: ccmpcnenIe: ue Icrncrcc pc::|ve| c ge:Icc inIegrc| cc:
Icrefc: prcpric: e inIernc::
infrc-e:IruIurc Iecnc|cgicc: cefine c: ccmpcnenIe: Iecnc|cgicc: cc mcce|c :cLre c:
uci: :e :u:IenIcrcc c: :i:Iemc: ce infcrmccc cc /cmini:Irccc:
inicicIivc: ccrpcrcIivc:: cefine c: |inhc: ce cIuccc cc crgcnizccc pcrc :e cceucr c:
e:IrcIgic: cc Gcvernc.
/: ccnc|u:ce: exIrc|cc: ce::e mcpc pccem |evcr cc ce:envc|vimenIc ce ncvc:
cp|iccce:, evc|ucc cc: jc exi:IenIe: cu prcjeIc: ce ccn:u|Icric pcrc :cncr c: ceficincic:.
/ Ierceirc fc:e ceccmpc:Ic em cincc cIiviccce::
icenIificccc cc: prcjeIc: c :erem rec|izccc:: :cc icenIificccc: c: prcjeIc: nece::cric:
pcrc rec|izcr c Ircn:icc cc :iIuccc cIuc| cc mcce|c cLjeIivc prcpc:Ic:
cefinicc e ccrccIerizccc cc: prcjeIc:: e|cLcrc-:e um cmp|c ccnjunIc ce fichc:, ccm
ce:cricc ceIc|hccc ce cccc prcjeIc:
pricrizccc: cefine-:e c re|ccc ce pricriccce em funcc cc: Lenef|cic: ccvincc:, cc:
recur:c: nece::cric: e cc ccmp|exiccce, gercncc um grcficc ce cu:Ic-Lenef|cic em
ue :cc mcpeccc: Iccc: c: prcjeIc::
e|cLcrccc cc crcncgrcmc:
in|cic cc ce:envc|vimenIc.
C principc| fruIc ce::e IrcLc|hc fci c prcjeIc cc Si:Iemc lnIegrccc ce Ge:Icc cc FcIrimcnic
Cu|Iurc|, ce grcnce impccIc crgcnizccicnc| e nc|ec cenIrc| cc mcce|c, me|hcrcncc c:
prcce::c: ce ge:Icc e, ccn:eenIemenIe, c: :ervic: cc: ciccccc:. Nc cpre:enIccc
finc|, c: Icnicc: e:pcnhci: cpre:enIcrcm :uc: ccnc|u:ce: c re:peiIc cc nece::iccce ce um
F|cnc ce Si:Iemc: ce lnfcrmccc pcrc c lFH/N.
c. CLjeIivc: cc /cmini:Irccc FL|icc nc Sccieccce cc lnfcrmccc:
1. crienIcr c /cmini:Irccc c umc ge:Icc pcr prcce::c::
2. c :imp|ificccc ccmini:IrcIivc ceve :er cLjeIivc principc| ce crienIccc cc:
prcce::c: ce ncrmc|izccc e rccicnc|izccc ce prccecimenIc::
3. c: :erviccre: pL|icc: cevem :er c pec chcve cc ge:Icc ce muccnc::
4. c crgcnizccc ceve :e cccpIcr cc: cLjeIivc: e, ncc, c: cLjeIivc: c


121
crgcnizccc:
5. c ccnhecimenIc ceve :er c e|emenIc funccmenIc| cc: prcce::c: ce
p|cnejcmenIc, ge:Icc e Icmccc ce ceci:cc:
. c /cmini:Irccc ceve :e cprcximcr cc ciccccnic e, ncc, e:Ic c
/cmini:Irccc:
7. c Il ceve :er vi:Ic ccmc in:IrumenIc e, ncc, ccmc um fim.
L. Nece::iccce ce F|cnejcmenIc:
1. c infcrmccc um cc: principci: cIivc: cc crgcnizccc:
2. c ge:Icc, :c|vcgucrcc e prcmccc cc FcIrimcnic Cu|Iurc| reuer, c Iccc
mcmenIc, infcrmcce: ccnficvei:, mc: ue :ejcm cce::|vei: pe|c: ciccccc:,
ccmc cireiIc cemccrcIicc:
3. c: prcjeIc: ce :i:Iemc: ce infcrmccc envc|vem vcric: cepcrIcmenIc: cc
crgcnizccc:
4. :cc prcjeIc: ccmp|exc:, ue cu:Icm muiIc Iempc e cinheirc:
5. c: :c|uce: pcrIicu|cre: e :eIcrici: ncc :cc umc cpcc:
. nece::cric, pcrIcnIc, ue c p|cnejcmenIc reccrrc c mi::cc e vi:cc
e:IrcIgicc cc crgcnizccc.
c. Ccmc ceve :er c F|cnc ce Si:Iemc: ce lnfcrmccc cc lFH/N:
1. um p|cnc g|cLc|, cincmicc e pcrIicipcIivc: ccnIemp|c Iccc: c:
nece::iccce: ce cccc uniccce, ce cccc cenIrc. E:IcLe|ece umc vi:cc
e:IrcIgicc e p|cnejccc, c|inhccc c pc||Iicc cc Gcvernc |nc ue Icnge cc:
:i:Iemc: ce infcrmccc e ccmini:Irccc e|eIrcnicc] e c: nece::iccce: cIuci:
e fuIurc: cc ln:IiIuIc.
2. C p|cnc :e ccmpce, principc|menIe, ce Ir: cccumenIc: cu e:Iucc::
i. cnc|i:e cprcfuncccc cc: cIiviccce: rec|izccc: nc in:IiIuicc:
ii. cefinicc cc ccnjunIc ce :i:Iemc: ce infcrmccc ce :upcrIe c Ici:
cIiviccce::
iii. prcjeIc: nece::cric: pcrc c::egurcr c evc|ucc c e::e ncvc mcce|c.
3. C F|cnc ce Si:Iemc: ce lnfcrmccc icenIificcrc Iccc: c: nece::iccce: ce
infcrmccc inIernc: e exIernc:, ccm c cLjeIivc principc| ce pre:Icr mcicr e
me|hcr :ervic cc: ciccccc: cu c :eIcre: prcfi::icnci: ce cmLiIc cu|Iurc|,
prcpcrcicncncc cc lFH/N umc ge:Icc inIernc mci: rcpicc, eficcz e eficienIe.
c. EIcpc: pcrc c e|cLcrccc cc p|cnc:
1. EnccnIrcr umc meIccc|cgic cprcpriccc.
2. Envc|ver c pcrIicipccc ce Iccc: c: cepcrIcmenIc: pcr meic ce ccn:IiIuicc


122
ce um grupc ce IrcLc|hc. E::e grupc ceve permcnecer vigenIe cc |cngc ce
Iccc c vicc cc p|cnc.
3. Fi:cc::
i. |evcnIcmenIc incprcpriccc ce infcrmcce:: c: inIer|ccuIcre: cevem
:er vc|icc::
ii. inccmpreen:cc cc verccceirc ncIurezc cc: prcL|emc::
iii. cefinicc ce cLjeIivc: inc|ccncvei::
iv. mc| c|inhcmenIc cc: recur:c: crcmenIcric: e humcnc: cc
crgcnizccc:
v. ce:ccnhecimenIc cc: cuIrc: inicicIivc: cc gcvernc.
/c finc|izcr :uc cpre:enIccc, c: Icnicc: e:pcnhci: cpre:enIcrcm umc mcIriz SWCI
54
ce
cnc|i:e cc cencric cc lFH/N - reprccuzicc nc figurc 5 - pcrc pc::|ve| imp|cnIccc cc F|cnc
ce Si:Iemc:. C re|cIc cc experincic cncc|uz :cLre c imp|cnIccc ce::e prcce::c fci umc
cc: mcicre: ccnIriLuice: cc vi:iIc, |evcncc Iccc: c: pcrIicipcnIe: c ccn:icercrem
impre:cinc|ve| c e|cLcrccc ce um p|cnc, nc: me:mc: mc|ce:, pcrc c lFH/N.
/ e|cLcrccc ce::e p|cnc pcrc c lFH/N p|encmenIe p|cu:|ve|, mc: ceve :er prececicc
ce cmp|c civu|gccc e pccIuccc em Iccc: c: n|vei:, ce fcrmc ue :e inIerrcmpcm c:
fcIcre: ue e:Iimu|cm cIuc|menIe c incivicuc|izccc cc: inicicIivc:, ciIccc: nc iIem 12.2.
Feccmencc-:e urgenIemenIe ue c: inicicIivc: |ccci: cc: SuperinIencncic: e Uniccce:
E:pecici: :ejcm ceviccmenIe ccmunicccc: c /cmini:Irccc CenIrc|, ce mccc ue :e
gcrcnIc c m|nimc ce p|cnejcmenIc e inIegrccc. Nc cpinicc cc CGIl, c ce:envc|vimenIc
ce Iccc e uc|uer :i:Iemc ceve cccrrer :cmenIe nc Sece em 8rc:||ic: c: uniccce: ccLem
c rencvccc cc pcrue Iecnc|cgicc, c cumprimenIc cc: pc||Iicc: emcnccc: nc IcccnIe c
infrc-e:IruIurc e c cvc|iccc cc: cificu|ccce: enccnIrccc: cu cc: impccIc: pc:iIivc:.
C iIem 12.2, cc IrcIcr cc: Lenef|cic: cc ccnIrcIccc ce fcLricc ce :cfIwcre, cfirmc ue
e::c mccc|iccce in:ere nc crgcnizccc c meIccc|cgic ce E:criIcric ce FrcjeIc:, pcrc
gerencicr c ce:envc|vimenIc ce Iccc: c: cemcncc:. Um e:criIcric Lem e:IruIurccc c
Lc:e pcrc c :uce::c ce um F|cnc ce Si:Iemc: Lem cimen:icnccc. De:Iccc-:e, ne::e Iemc,
c FrcjecI McncgemenI 8ccy cf Kncw|ecge, IcmLm ccnhecicc ccmc FM8CK, um ccnjunIc
ce prcIicc: em gerncic ce prcjeIc: ccmpi|ccc: - pe|c FrcjecI McncgemenI ln:IiIuIe |FMl] -
nc fcrmc ce um guic cencminccc Guic cc CcnjunIc ce CcnhecimenIc: em

54
/nc|i:e SWCI umc ferrcmenIc uIi|izccc pcrc cnc|i:e: ce cencric, u:ccc ccmc Lc:e pcrc ge:Icc e
p|cnejcmenIc e:IrcIgicc ce umc ccrpcrcc, mc: pccencc, cevicc c :uc :imp|iciccce, :er uIi|izccc pcrc uc|uer
Iipc ce cnc|i:e ce cencric, ce:ce c criccc ce um L|cg c ge:Icc ce umc mu|Iinccicnc|. / :ig|c SWCI um
ccrcnimc em ing|: pcrc Fcrc: |SIrengIh:], Frcuezc: |Weckne::e:], CpcrIuniccce: |CppcrIuniIie:] e /mecc:
|IhrecI:]. / meIccc|cgic envc|ve cnc|i:e cc cmLienIe inIernc |fcrc: e frcuezc:] e cmLienIe exIernc
|cpcrIuniccce: e cmecc:].


123
GerencicmenIc ce FrcjeIc:, cu Guic FM8CK.


Figurc 5 - Frcpc:Ic ce mcIriz SWCI pcrc in:IiIuicc cc F|cnc ce Si:Iemc: nc lFH/N
/ CGIl :e prcpce c cp|iccr e::c: Lcc: prcIicc: nc e:IruIurccc cc :eu FMC |FrcjecI
McncgemenI Cffice] cu E:criIcric ce FrcjeIc:, c :er ccn:IiIu|cc fcrmc|menIe, c pcrIir cc
ccnIrcIccc cc fcLricc ce :cfIwcre. /Iuc|menIe, pcr :imp|e: fc|Ic ce mcc-ce-cLrc e pcr
ncc hcver um pccrcc ce gerncic e cvc|iccc cc: prcjeIc: cc in:IiIuIc, c: cIuci: gerenIe:
cc CGIl enccnIrcm-:e :cLreccrregccc:, ccumu|cm cIiviccce: mercmenIe ccmini:IrcIivc: e
ncc ccn:eguem cIingir, ccm IcnIc :uce::c, c: cLjeIivc: ce me|hcric cc: prcce::c: ce
ge:Icc inIernc cc: prcjeIc: ce ce:envc|vimenIc ce :cfIwcre :c|iciIccc:.
/ prcpc:Ic, pcrIcnIc, c in:IiIuicc ce um Irip: ce:envc|vimenIc ce um F|cnc ce Si:Iemc:
pcrc c lFH/N, ccnIrcIccc cc fcLricc ce :cfIwcre - pcr meic ce um ccnIrcIc ccpcz ce
cL:crver c: cemcncc: reprimicc: - e c e:IruIurccc ce um E:criIcric ce FrcjeIc: Lc:eccc


124
nc: reccmenccce: cc Guic FM8CK
55
. E:Ie |Iimc c re:pcn:cve| pe|c gerencicmenIc cc
fcLricc nc IcccnIe cc: prcjeIc: :e|ecicnccc: nc F|cnc ce Si:Iemc:, em ccn:IcnIe ccnIcIc
ccm c: DepcrIcmenIc: ge:Icre: ce cccc :i:Iemc.
E::e e:criIcric um |ccc| f|:icc cenIrc cc crgcnizccc ue cLrigc funcicncric: ccm
ccnhecimenIc: nc meIccc|cgic, ccpcze: ce fcrnecer cpcic cc: gerenIe: ce prcjeIc:, cc
Iime cc prcjeIc e cc: cemcnccnIe:, Iccc: ccn:icerccc: ccmc pcrIe: inIere::ccc: |cu
:Ickehc|cer:] ce ceIerminccc prcjeIc. Suc funcc ci:cuIir c: ue:Ice: re|evcnIe: pcrc c
:uce::c cc: prcjeIc:, cuxi|icncc c /|Ic Direcc nc Icmccc ce ceci:cc, ccncenIrcncc-:e nc
p|cnejcmenIc, pricrizccc e execucc cccrcenccc ce prcjeIc: vincu|ccc: cc: cLjeIivc:
e:IrcIgicc: cc lFH/N e cefinicc: pe|c F|cnc ce Si:Iemc:. C e:criIcric pcce cLrcnger Iccc
crgcnizccc cu :er e:IruIurccc pcrc um nicc prcjeIc: pcce exi:Iir mci: ce um FMC cenIrc
cc me:mc crgcnizccc, ce:ce ue pc::ucm ccrccIer|:Iicc: e cLjeIivc: ci:IinIc:: pccem
IcmLm cIucr em n|vei: ci:IinIc: nc e:IruIurc crgcnizccicnc|. Cu :ejc, c meIccc|cgic FMC
ncc :e cp|icc :cmenIe cc ce:envc|vimenIc ce :cfIwcre: um mcce|c ce ge:Icc, pc::|ve|
ce imp|emenIccc IcmLm cc: prcjeIc: ce infrc-e:IruIurc, ce rece, ce :upcrIe cc u:ucric e
ce e:IruIurccc ce Lcncc: ce cccc:. Vc|e re::c|Icr ue :uc imp|cnIccc fcrIemenIe
e:Iimu|ccc pe|c Mini:Iric cc Cu|Iurc, ue jc execuIcu, cc |cngc ce 200, um ccnjunIc ce
cficinc: cc: uci: c CGIl pcrIicipcu.
CucnIc cc mcce|c ce ccnIrcIccc ce fcLricc, hc fcrIe crienIccc cc: crgcc: ce ccnIrc|e
pcrc uIi|izccc ce mIccc: ce mecicc e cnc|i:e ce :cfIwcre, c fim ce ucnIificcr e
uc|ificcr c IrcLc|hc cc empre:c ccnIrcIccc, ce mccc ue c: pcgcmenIc: :ejcm
rec|izccc: ccm Lc:e nc ucnIiccce efeIivcmenIe prccuzicc. E::e mcce|c ce ccnIrcIccc
umc ncviccce pcrc c: :eIcre: ce infcrmcIicc ce Iccc c Gcvernc e, ccn:eenIemenIe,
pcrc Iccc c ccceic envc|vicc nc prcce::c |iciIcIcric. /|gumc: crgcnizcce: mecem c
Icmcnhc cc :cfIwcre pcr meic ce mIccc: reccmencccc: pe|c ScfIwcre Engineering
ln:IiIuIe, um cenIrc ce pe:ui:c e ce:envc|vimenIc pcIrccinccc pe|c DepcrIcmenIc ce
Defe:c cc: E:Iccc: Unicc:. CuIrc: uIi|izcm c Icnicc ce /nc|i:e pcr FcnIc: ce Cc:c ce U:c.
Mc: c mcicric cc: crgcc: pL|icc: Iem cpIccc pe|c meIccc|cgic ce /nc|i:e ce FcnIc: ce
Funcc |/FF].
/ /FF umc Icnicc ce cvc|iccc ce um :i:Iemc, Lc:eccc nc mecicc cc vc|cr cc:
funce: execuIccc: pe|c: prcgrcmc:, cc inv: ce uIi|izcr ccmc Lc:e c vc|ume cu c
ccmp|exiccce cc cccigc cc: prcgrcmc:. / Icnicc e:Ic Lc:eccc nc vi:cc exIernc cc

55
C Guic FM8CK, pcr :uc vez, ce:creve ceIc|hcccmenIe cincc eIcpc: cc cic|c ce vicc cc: prcjeIc: |1. ln|cic: 2.
F|cnejcmenIc: 3. Execucc: 4. McniIcrcmenIc e CcnIrc|e: 5. EncerrcmenIc] e ncve crec: ce ccnhecimenIc ce
gerncic ce prcjeIc: |1. GerencicmenIc ce inIegrccc cc prcjeIc: 2. GerencicmenIc cc e:ccpc cc prcjeIc: 3.
GerencicmenIc ce Iempc cc prcjeIc: 4. GerencicmenIc ce cu:Ic: cc prcjeIc: 5. GerencicmenIc cc uc|iccce cc
prcjeIc: . GerencicmenIc ce recur:c: humcnc: cc prcjeIc: 7. GerencicmenIc cc: ccmuniccce: cc prcjeIc: 8.
GerencicmenIc ce ri:cc: cc prcjeIc: . GerencicmenIc ce cui:ice: cc prcjeIc].


125
u:ucric, :encc, pcrIcnIc, incepencenIe cc |ingucgem cu cc Iecnc|cgic uIi|izccc. l::c
permiIe cc|cu|cr c e:fcrc ce prcgrcmccc e cuxi|ic c u:ucric finc| c me|hcrcr c excme e
cvc|iccc cc: prcjeIc: ce:envc|vicc:. Ne::e ccnIexIc, c: cLjeIivc: cc /FF :cc:
mecir c funcicnc|iccce :c|iciIccc pe|c u:ucric, cnIe: ce c prcjeIc ce :cfIwcre :er
iniciccc, ce fcrmc c e:Iimcr :eu Icmcnhc e :eu cu:Ic:
mecir prcjeIc: ce ce:envc|vimenIc e mcnuIencc ce :cfIwcre, incepencenIemenIe cc
Iecnc|cgic uIi|izccc nc imp|emenIccc, ce fcrmc c cccmpcnhcr :uc evc|ucc:
mecir c funcicnc|iccce receLicc pe|c u:ucric, cpc: c finc|izccc cc prcjeIc, ce fcrmc
verificcr :eu Icmcnhc e cu:Ic, ccmpcrcncc-c: ccm c ue fci criginc|menIe e:Iimccc.
/: crgcnizcce: pccem cp|iccr c /nc|i:e ce FcnIc: ce Funcc ccmc:
ferrcmenIc pcrc ceIermincr c Icmcnhc ce pcccIe: ce :cfIwcre ccuiricc:, pcr meic cc
ccnIcgem ce Iccc: c: FcnIc: pcr Funcc inc|u|cc: nc pcccIe:
ferrcmenIc pcrc cpcicr c cnc|i:e cc uc|iccce e cc prccuIiviccce cc empre:c
ccnIrcIccc:
um meccni:mc pcrc e:Iimcr cu:Ic: e recur:c: envc|vicc: em prcjeIc: ce
ce:envc|vimenIc e mcnuIencc ce :cfIwcre:
um cencmincccr ccmum pcrc ccmpcrccc enIre :cfIwcre: civer:c:.
CLvicmenIe, c lFH/N ceverc pc::uir, nc :eu uccrc funcicnc| efeIivc, Icnicc: ccpcciIccc:
e cerIificccc: ne::c meIccc|cgic, ce mccc ue :e verifiue c excIiccc cc vc|ume ce
:cfIwcre ue c fcLricc prccuziu. / :c|ucc pcrc i::c pcce e:Icr nc: cuc: vcgc: ce /nc|i:Ic:
ce Si:Iemc: c :erem preenchicc: pe|c ccncur:c pL|icc em cnccmenIc. EnucnIc c
ccncur:c ncc fcr hcmc|cgccc e enucnIc Ici: prcfi::icnci: ncc fcrem cerIificccc: pcr
in:IiIuicc ccmpeIenIe
5
, prcce::c ue pcce :er muiIc |cngc, c :c|cc, c :eme|hcnc ce
cuIrc: crgcc: fecerci:, ccnIrcIcr umc Ierceirc empre:c :cmenIe pcrc prcver c Iipc ce
:ervic ce ccnIcgem e vc|icccc uc|i-ucnIiIcIivc ce :cfIwcre. / Mecicc e /nc|i:e ce
ScfIwcre umc cc: mci: impcrIcnIe: ferrcmenIc: pcrc cumenIc cc prccuIiviccce,
me|hcric cc uc|iccce e recucc cc: cu:Ic: ce Il nc mcmenIc cc ce:envc|vimenIc ce um
cp|iccIivc. Fcr i::c, me:mc ccm c ccnIrcIccc ce umc Ierceirc empre:c pcrc mecicc,
impcrIcnIe ccn:icercr - ccmc pcnIc chcve pcrc c E:criIcric ce FrcjeIc: - c pre:enc ce um
prcfi::icnc| hcLi|iIccc ccpcz ce ce:envc|ver c: me|hcre: prcIicc: :ugericc: pe|c enIiccce
cerIificcccrc, c lFFUG.
CucnIc cc mcce|c ce referncic pcrc :e cvc|icr c mcIuriccce crgcnizccicnc| ce
ce:envc|vimenIc ce :cfIwcre:, hc cci: frcmewcrk: principci:: c CMMl e c MFS.8F |ver ncIc:
ce rcccp nmerc: 12 e 13, cc iIem 5.3.3]. C mcce|c ce Me|hcric ce Frcce::c ce ScfIwcre
8rc:i|eirc - MFS.8F - um prcjeIc iniciccc em 2003, cccrcenccc pe|c /::cciccc pcrc

5
Nc cc:c, c lFFUG: lnIerncIicnc| FuncIicn FcinI U:er: Grcup.


12
Frcmccc cc Exce|ncic cc ScfIwcre 8rc:i|eirc |SCFIEX], ccm c cpcic Mini:Iric cc Cincic
e Iecnc|cgic |MCI], Fincncicccrc ce E:Iucc: e FrcjeIc: |FlNEF] e c 8cncc lnIercmericcnc ce
De:envc|vimenIc |8lD]. C MFS.8F Lc:eccc nc: ncrmc: lSC/lEC 12207 e lSC/lEC 15504, c:
me:mc: nc: uci: :e Lc:eic c CMMl, ce mccc ue :e pcce cfirmcr ue cmLc: c: mcce|c:
:cc p|encmenIe euivc|enIe:. / vcnIcgem cc MFS.8F :eu cu:Ic recuzicc nc emi::cc ce
cerIificcce:.
/mLc: c: mcce|c: pc::uem n|vei: ce mcIuriccce ue cefinem c e:Iccc ce umc
crgcnizccc, permiIincc prever c :eu ce:empenhc fuIurc cc execuIcr um cu mci:
prcce::c:. C CMMl vcric cc 1 cc 5: enucnIc c MFS.8F vcric cc G cc /, :encc ue,
ciferenIemenIe cc CMMl, c primeirc n|ve| jc exige ue c empre:c Ienhc ceIerminccc:
prcce::c: cefinicc:. / IcLe|c 4 cpre:enIc c re|ccc ce euivc|ncic enIre c: n|vei:.
C: n|vei: cc MFS.8F IcmLm :cc ccmpc:Ic: pcr rec: ce Frcce::c:, Icpicc: mci:
impcrIcnIe: pcrc um prcce::c ce ce:envc|vimenIc ce :cfIwcre, pcr meic cc: uci: fci
pc::|ve| cricr c IcLe|c ce euivc|ncic ccm c CMMl. /nc|i:cncc e::c IcLe|c, verificc-:e ue
c: n|vei: cc MFS.8F permiIem ue c in:IiIuicc imp|cnIe prcce::c: ce fcrmc mci: grccuc|,
icec| pcrc c: pccrce: Lrc:i|eirc: e pcrc c :ervic pL|icc.
Definicc cc: n|vei: pcrc c MFS.8F NlVElS MFS.8F NlVElS CMMl
Fcrcic|menIe gerenciccc G 2
Gerenciccc F 2
Fcrcic|menIe cefinicc E 3
LcrgcmenIe cefinicc D 3
Definicc C 3
Gerenciccc ucnIiIcIivcmenIe 8 4
Em cIimizccc / 5
IcLe|c 4 - Euivc|ncic enIre c MFS.8F e c CMMl
Ficc, pcrIcnIc, c reccmencccc cc ccnIrcIccc ce ccn:u|Icric em CMMl cu MFS.8F, ce
mccc c cferir c n|ve| ce mcIuriccce cc crgcnizccc ucnIc cc :eu prcce::c ce
ce:envc|vimenIc ce :cfIwcre. / ccn:encic imecicIc ce::c cerIificccc c
pc::iLi|iccce ce c lFH/N pccer inc|uir, em :uc: |iciIcce: ce ccnIrcIccc ce :ervic:,
criIric: ce hcLi|iIccc pcrc cIrcir :cmenIe empre:c: ue ccmprcvem n|ve| ce mcIuriccce
euivc|enIe, gcrcnIincc mcicr uc|iccce cc: prccuIc: e umc ge:Icc ce ccnIrcIc: Ircni|c.




127
12.5. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
12.5.1
Ccn:IiIuicc cc Grupc cc F|cnc ce Si:Iemc: ccmc :uLgrupc cc CcmiI Ge:Icr ce Il
|c :er imp|emenIccc: ver iIem 14.3.1].
lmecicIc
12.5.2
Fec|izccc ce invenIcric ccmp|eIc cc: :i:Iemc: e Lcncc: ce cccc: uIi|izccc: pcr
Iccc: c: uniccce: cc lFH/N.
lmecicIc
12.5.3
lcenIificccc ce ge:Icre: re:pcn:cvei: pcr :i:Iemc: cc: uniccce: cc lFH/N cu
cefinicc ce ccmiI:-ge:Icre: pcrc :i:Iemc: ccrpcrcIivc:.
CurIc Frczc
12.5.4
Fcrmc|izccc cc ccn:IiIuicc ce Iccc: c: grupc: ce IrcLc|hc fcrmccc:, pcr meic ce
FcrIcric inIernc.
CurIc Frczc
12.5.5
Definicc, fcrmc|izccc e civu|gccc cc Mcce|c ce De:envc|vimenIc ce Si:Iemc: cc
lFH/N.
CurIc Frczc
12.5. Definicc, fcrmc|izccc e civu|gccc cc Mcce|c ce ln:IiIuicc ce Demcncc:. Mcic Frczc
12.5.7 McpecmenIc cc: mccrcprcce::c: ce Iccc: c: crec: cc lFH/N. CurIc Frczc
12.5.8
Definicc e civu|gccc cc mcce|c infcrmccicnc| ccrpcrcIivc cc lFH/N, ccm c:
mccrcprcce::c: e ccnceiIc: funccmenIci: pcrc fcrmu|ccc, execucc e
cccmpcnhcmenIc cc: pc||Iicc: pL|icc: - Fec|izccc cc F|cnc ce Si:Iemc: ce
lnfcrmccc cc lFH/N.
CurIc Frczc
12.5.
Fcrmc|izccc cc nece::iccce cc inIerrupcc cc ce:envc|vimenIc ce :i:Iemc: nc:
SuperinIencncic: e Uniccce: E:pecici:, cc:c hcjc.
lmecicIc
12.5.10
Definicc e civu|gccc cc pccrcc Iecnc|cgicc ce ce:envc|vimenIc ce :i:Iemc:,
Lc:e: ce cccc: e :ervic: ce inIegrccc ce :i:Iemc: |weL :ervice:].
CurIc Frczc
12.5.11
Definicc ce mcce|c ce cIuccc cc euipe ce ce:envc|vimenIc e |iciIccc ce
fcLricc ce :cfIwcre pcrc me|hcric cc execucc ce :i:Iemc: ce infcrmccc.
CurIc Frczc
12.5.12 LiciIccc ce empre:c pcrc ccnIcgem e mecicc ce :cfIwcre, :eguncc c /FF. CurIc Frczc
12.5.13 Frc:peccc, cefinicc e pc::|ve| cui:icc ce ncvc :i:Iemc ce ccnIrc|e ce ver:ce:. Mcic Frczc
12.5.14
LiciIccc ce ccn:u|Icric em CMMl cu MFS.8F pcrc cferir c n|ve| ce mcIuriccce cc
crgcnizccc pcrc imp|emenIccc ce fuIurc: me|hcric:.
Mcic Frczc
12.5.15 LiciIccc ce Ccn:u|Icric em FM8CK. Mcic Frczc
12.5.1
/ui:icc e imp|cnIccc ce ferrcmenIc: cc:e pcrc cuIcmccc cc Mcce|c ce
De:envc|vimenIc ce Si:Iemc: cc lFH/N e cIimizccc cc cic|c ce ce:envc|vimenIc
em cccrcc ccm c pccrcc Iecnc|cgicc.
Mcic Frczc
12.5.17 Definicc ce :c|ucc ccrpcrcIivc ce infrc-e:IruIurc ce GED e 8l. CurIc Frczc
12.5.18
lmp|cnIccc cc: SlG-lFH/N e cccpIccc cc: mccu|c: pcrc c: nece::iccce: cc
lFH/N.
lmecicIc
12.5.1 CcnIrcIccc cc ce:envc|vimenIc cc SlCG. lmecicIc
12.5.20 F|cnejcmenIc cc imp|cnIccc cc SlCG CurIc Frczc
12.5.21 Migrccc ce :i:Iemc: |egccc: pcrc c: ncvc: pccrce: Iecnc|cgicc:. Mcic Frczc


128
12.5.22 DccumenIccc cc: :i:Iemc: |egccc: cc lFH/N. Mcic Frczc
12.5.23
Definicc ce pccrcc ce inIerfcce e LiL|icIecc vi:uc| ce ccnIrc|e:, imcgen: e |ccne: c
:erem uIi|izccc: nc: :i:Iemc: e :|Iic: cc lFH/N.
CurIc Frczc
12.5.24
Definicc ce :c|ucc ccrpcrcIivc ce Iecnc|cgic ce gecrreferencicmenIc e
gecprcce::cmenIc.
CurIc Frczc




12












13. Euipe Icnicc ce Il cc lFH/N


/c |cngc ce Iccc c FDIl, fcrcm IrcIccc: c:pecIc: cc euipe Icnicc, re::c|Icncc c
impcrIcncic ce :uc cIuccc nc: cuc: principci: crec: cc Iecnc|cgic: c infrc-e:IruIurc
Iecnc|cgicc e c ce:envc|vimenIc ce :i:Iemc: ce infcrmccc. E:Ie Ccp|Iu|c vi:c c reunir e
ceIc|hcr c: infcrmcce: ci:per:c: :cLre c Iemc, c|m ce cnc|i:cr c: pc::iLi|iccce: ce
cmp|iccc cc: n|vei: gerencici: cc CGIl.

13.1. SiIuccc /Iuc|
Ccnfcrme jc exp|icccc nc iIem 5.1, c Cccrcenccc-Gerc| ce Iecnc|cgic cc lnfcrmccc
e:Ic :uLcrcinccc cc DepcrIcmenIc ce F|cnejcmenIc e /cmini:Irccc e, regimenIc|menIe,
pc::ui funcicncmenIc exc|u:ivc em 8rc:||ic. / figurc 2 cpre:enIc c e:IruIurc em euipe:,


130
ccmpc:Ic mcjcriIcricmenIe pcr funcicncric: Ierceirizccc:, Iccc: pe|c empre:c Fc|iecrc
lnfcrmcIicc, Ccn:u|Icric e Servic: LIcc, ccnIrcIccc em 2005. / euipe ue ccmpce c
Divi:cc ce FrcjeIc: c nicc fcrmccc pcr funcicncric: ncc-Ierceirizccc:: um ceIenIcr ce
ccrgc em ccmi::cc, :em uc|uer cuIrc v|ncu|c ccm c /cmini:Irccc FL|icc, e cci:
funcicncric: prcvenienIe: ce um ccncur:c ce prcvimenIc ce ccrgc: Iempcrcric: cccrricc
em 2008.
C iIem 7..1 ceIc|hc c:pecIc: cc Euipe ce SupcrIe cc U:ucric: c iIem 8.3, c Euipe ce
/cmini:Irccc ce Fece: e DcIc CenIer: c iIem 12.2, Iccc c Euipe cc Gerncic ce
De:envc|vimenIc ce Si:Iemc:, nc uc| :e inc|uem c: prcgrcmcccre: e c nicc /cmini:Ircccr
ce 8cncc ce Dccc:. /c ccnIrcric cc Mini:Iric cc Cu|Iurc, ncc hc nenhumc in:Icncic ce
gerencicmenIc ce infcrmcce: e:IrcIgicc: fcrmc|menIe ccn:IiIu|cc, cIiviccce ci:per:c
enIre funcicncric: ce cuIrc: DepcrIcmenIc:.
/: cIiviccce: cc CGIl :cc Lc:iccmenIe:
c. ce:envc|vimenIc e mcnuIencc ce :i:Iemc: e Lc:e: ce cccc: ccrpcrcIivc: e
cepcrIcmenIci: cc lFH/N:
L. ge:Icc e mcnuIencc cc: rece: |ccci: e cc rece ccrpcrcIivc cc ln:IiIuIc:
c. ge:Icc e mcnuIencc cc cmLienIe e cc: :ervic: cc ccIc CenIer:
c. cIencimenIc e :upcrIe Icnicc cc: u:ucric: ce Il cc Mini:Iric:
e. e|cLcrccc ce prcjeIc: ce cui:icc ce hcrcwcre, :cfIwcre e ce ccnIrcIccc ce
:ervic: ce Il.
Fcrc rec|izcr Iccc: c: :uc: cIiviccce:, c CGIl, nc Sece em 8rc:||ic, enccnIrc-:e cIuc|menIe
e:IruIurccc cc :eguinIe fcrmc:
c. Cccrcenccc-Gerc|:
1. Um D/S 101.4
2. Um Ierceirizccc, pcrc cpcic ccmini:IrcIivc
L. Divi:cc ce FrcjeIc::
1. Um D/S 101.2
2. Dci: funcicncric: Iempcrcric:
c. Gerncic ce De:envc|vimenIc ce Si:Iemc:
57
:
1. CiIc Ierceirizccc:
2. Um e:Icgicric

57
IcnIc c Gerncic ce De:envc|vimenIc ce Si:Iemc: ucnIc c ce Fece e SupcrIe ncc :cc fcrmc|menIe
ccn:IiIu|cc: nc e:IruIurc regimenIc| cc lFH/N: :cc cpenc: crrcnjc: crgcnizccicnci: inIernc: imp|emenIccc: em
jcneirc ce 2008.


131
c. Gerncic ce Fece e SupcrIe:
1. Ncve Ierceirizccc:
2. Um funcicncric pL|icc efeIivc ce n|ve| mcic
3. Ir: e:Icgicric: pcrc SupcrIe cc U:ucric
C ccnIrcIc ccm c empre:c Fc|iecrc lnfcrmcIicc, Ccn:u|Icric e Servic: LIcc cincc prcv 01
Icnicc ce SupcrIe pcrc c lFH/N-DF, 03 Icnicc: ce SupcrIe pcrc c Sece cc Fic ce Jcneirc,
01 Icnicc ce SupcrIe pcrc c lFH/N-FJ e 01 /cmini:Ircccr ce Fece: pcrc c lFH/N-MG.
/|m cc: ccrgc: ccmi::icnccc: ccimc ciIccc:, ncc hc, cI c mcmenIc, nenhumc cuIrc
funcc grcIificccc. Hc pcucc: :emcnc:, cccrreu c ccncur:c pL|icc inIernc c
/cmini:Irccc FL|icc Fecerc| pcrc fcrmccc ce Lcncc ccmpc:Ic pcr :erviccre: IiIu|cre:
ce ccrgc ce prcvimenIc efeIivc, cerIificccc: pe|c Mini:Iric cc F|cnejcmenIc, CrcmenIc e
Ge:Icc c preencherem 125 grcIificcce: ce exerc|cic GSlSF |GrcIificccc cc Si:Iemc ce
/cmini:Irccc cc: Fecur:c: ce lnfcrmccc e lnfcrmcIicc]. C lFH/N fci ccnIemp|ccc ccm
cuc: grcIificcce:: umc ce n|ve| :upericr e umc ce n|ve| mcic. Nc enIcnIc, nenhum
ccnccrrenIe ce n|ve| mcic ccn:eguiu :e c|c::ificcr. / mcnuIencc ce::c: grcIificcce: nc
cmLiIc cc lFH/N cepencercc ce umc :rie ce ue:iIc: e:Iipu|ccc: pe|c SLIl.MF, enIre e|e:,
c cumprimenIc cc F|cnc ce MeIc:, ue :erc IrcIccc nc Ccp|Iu|c 15.
Cficic|menIe, c CGIl ncc pc::ui repre:enIcnIe: nc: crgcc: ce:cenIrc|izccc: cc lFH/N. Dc
me:mc mccc, nenhum ce:Ie: pc::ui :erviccre: ce Il em :eu uccrc, exceIc c lFH/N-DF,
prcfi::icnc| ue, ccmini:IrcIivcmenIe, ncc :e vincu|c c CGIl. Ccmc c |egi:|ccc permiIe c
Ierceirizccc cc: cIiviccce: meic, exceIc c: re|cIivc: cc: prcce::c: ce ge:Icc, c: :ervic:
ce infcrmcIicc :cc fcci|menIe Ierceirizcvei:. De::c fcrmc, ccmc ciIccc cnIericrmenIe, c
CGIl e|cLcrcu e envicu c Iccc: c: uniccce:, em 12 ce junhc ce 200, umc MinuIc ce
FrcjeIc 8c:icc, ccnIemp|cncc IcnIc c: :ervic: ce SupcrIe cc U:ucric ucnIc c: ce
McnuIencc ce Fece, ce mccc c cricr, em cccc uniccce cc lFH/N, um peuenc nc|ec
ce infcrmcIicc ce cux||ic imecicIc cc: u:ucric: e ce imp|emenIccc cc: cce: prcpc:Ic:
ne::e FDIl, ccrccIerizcncc repre:enIccc |ccc| cc CGIl. Devicc c: ciferenc: |ccci: cc
mercccc ce pre:Iccc ce::e Iipc ce :ervic e c inexperincic cc: Ccmi::ce: ce LiciIccc
em p|cnejcmenIc ce ccnIrcIccc ce :ervic: ce Il, pcucc: uniccce: Im ccn:eguicc
evc|uir ne::c Icrefc.

13.2. Dicgnc:Iicc
Ccm c cre:cimenIc e ree:IruIurccc crgcnizccicnc| cc lFH/N, evc|ucc cc: nece::iccce:


132
ce infcrmccc cc: funcicncric: ce Iccc: c: uniccce:, pcpu|crizccc cLrupIc cc: recur:c:
Iecnc|cgicc: cc |Iimc ccccc, recruce:cimenIc cc: exigncic: cc: u:ucric: e cu:ncic ce
incenIivc: ue cIrcicm funcicncric: pL|icc: ce ccrgc efeIivc, c ccnIingenIe cc euipe
Icrncu-:e in:uficienIe pcrc IcnIc cemcncc.
E::c in:uficincic um cc: mcicre: prcL|emc: enfrenIccc: cIuc|menIe pe|c CGIl, cpe:cr cc
empenhc e cc cecicccc ce :eu: funcicncric:. Sc|cric: cefc:ccc:, c|Ic rcIcIiviccce e
recucc ccnI|nuc cc ccpcciccce Icnicc Im prcvccccc cificu|ccce: cre:cenIe: nc
ccnIinuiccce cc: prcjeIc: em cnccmenIc, impc::iLi|iIcncc imp|emenIccc ce ncvc:. /
empre:c ccnIrcIccc ncc cumpre :eu prcgrcmc ce ccpcciIccc e ncc e:Iimu|c c
cIuc|izccc cc :eu ccrpc Icnicc, c ue gerc ceficincic: cccc vez mci: grcve:
58
. / cu|pc,
nc enIcnIc, ncc :cmenIe cc empre:c: c in:IrumenIc ue rege e::c ccnIrcIccc
c|IcmenIe ceficienIe e fci e|cLcrccc - me:mc pcrc c: pccrce: ce 2004 - ccm um
crcmenIc exIremcmenIe recuzicc, prevencc umc euipe ccn:eenIemenIe IcmLm
muiIc peuenc.
C ccnjunIc ce reccmenccce: cpre:enIccc ne::e F|cnc DireIcr :c pccerc :er execuIccc c
ccnIenIc :e c: Ir: |iciIcce: e:IruIurcnIe: ce mcc-ce-cLrc cLIiverem :uce::c: c fcLricc ce
:cfIwcre, Euipe ce SupcrIe cc U:ucric e Euipe ce /cmini:Irccc ce Fece: e DcIc CenIer,
re:pecIivcmenIe pre:enIe: nc: reccmenccce: 12.5.11, 7..3.1 e 8.3.2.1. / pre:enc ce
euipe em ucnIiccce e uc|iccce cceuccc: ccncicc :|ne quc ncn pcrc c :uce::c
cc prcpric FDIl. Sem e::c: ccnIrcIcce:, c CGIl ccn:egue cpenc: mcnIer c :iIuccc cIuc|,
:em evc|ucc c|gumc.
/pc: c: ccnIrcIcce:, nc ue Icnge c ccpcciIccc cc euipe Ierceirizccc, reccmencc-:e
c cefinicc ce um crcncgrcmc periccicc junIc c: empre:c:, ccm c finc|iccce ce
ce:envc|vimenIc ce ccmpeIncic: pcuIccc: nc: pc||Iicc: ce gcvernc, cL:ervccc: c:
me|hcre: prcIicc: ce mercccc.
Deve-:e IcmLm, urgenIemenIe, cmp|icr c ci:IriLuicc ce ccrgc: ccmi::icnccc: nc CGIl,
umc vez ue, cIuc|menIe, exi:Ie um ce:eui||Lric evicenIe :e ccmpcrccc c: cuIrc:
Cccrcencce:-Gerci:. Vi:cncc c reverIer e::c :iIuccc, em :eIemLrc ce 200, envicu-:e cc
Mini:Iric cc Cu|Iurc :c|iciIccc ce mci: ccrgc: ce cirecc, ce mccc c cefinir um
crgcncgrcmc ue cLcrue c vc|ume e c ccmp|exiccce cc: cIiviccce: |figurc ]. /:
re:pc:Ic: cincc ncc chegcrcm. Mc: :c ccm umc e:IruIurc ce::e pcrIe :erc pc::|ve| cumprir
c rigcr cc |ei, ue impece c: funcicncric: Ierceirizccc: ce exercerem funce: re|cIivc: c
ge:Icc cc imp|emenIccc cc: pc||Iicc: pL|icc:.

58
Um cc: cur:c: :c|iciIccc: pcrc c Euipe ce De:envc|vimenIc ce Si:Iemc:, :em :uce::c, fci c Zcpe-F|cne, pcrc
mcnuIencc cc ncvc pcrIc| cc lFH/N.


133

Figurc - Frcpc:Ic ce ree:IruIurccc crgcnizccicnc| cc CGIl

Ccn:icercncc ue :e enccnIrc em e|cLcrccc c FegimenIc lnIernc ce Iccc c lFH/N, c
envic ce :c|iciIccc ce mci: ccrgc: cc Mini:Iric cc Cu|Iurc Ieve ce vir cccmpcnhccc cc:
ccmpeIncic: e cIriLuice: ce cccc um ce|e:. Seguem c: cccc:. Iccc: c: ju:IificcIivc:
fcrcm Lc:eccc: nc imp|emenIccc cc: pc||Iicc: ccvincc: ce:Ie FDIl.

Ccrgc Sc|iciIccc: 101.4 Cccrcencccr-Gerc| ce Iecnc|cgic cc lnfcrmccc
/IriLuice: e
CcmpeInicc::
McnIm c: exi:IenIe:, ccnfcrme DecreIc n
c
844.
Ju:IificcIivc: Ncc :e cp|icc, pci: c ccrgc jc exi:Ie.






134
Ccrgc Sc|iciIccc: 101.3 Cccrcencccr ce lnIegrccc ce Si:Iemc: ce lnfcrmccc
/IriLuice: e
CcmpeIncic::
1. Gerencic, p|cnejc e cccrcenc c: cIiviccce: cc crec ce Si:Iemc: - cnc|i:e, ce:envc|vimenIc e
mcnuIencc - pcr meic ce e:Iucc: :cLre vicLi|iccce Icnicc-eccncmicc, ce:Iinccc: c cp|icccc e
imp|cnIccc ce ncvc: prcjeIc: ccmpuIcccrizccc:.
2. Define ccm c: u:ucric: :uc: nece::iccce: ce infcrmccc, e|cLcrcncc crcncgrcmc: ce IrcLc|hc.
Define |ingucgem mci: cceuccc, gercncc c|IerncIivc: ce mcnIcgem cc: :i:Iemc:, e Ie:Icncc-c:,
pcrc cvc|icr :uc: funce: e cp|iccce:.
3. Supervi:icnc c imp|cnIccc ce :i:Iemc: e mIccc: ce IrcLc|hc, ncrmc: e prccecimenIc:.
4. Cccrcenc c: IrcLc|hc: ce mcnuIencc cc: :i:Iemc: jc imp|cnIccc: e :eu: mccu|c:, prcIcIipcgem e
Ie:Ie: :i:Imicc:, ce mccc ue cIenccm c evc|ucc cc: nece::iccce: cc: u:ucric:.
5. Gerencic c cnccmenIc ce prcjeIc:. Gerencic c cccumenIccc ce cccc :i:Iemc. CrienIc c
cefinicc e c ccccc ce pccrce:, meIccc|cgic: e prcce::c: ce cccumenIccc ce :i:Iemc:.
. CcnIrc|c c imp|cnIccc ce :i:Iemc: e:pec|ficc:, prcce::cmenIc e|eIrcnicc cc: cccc: e prcIecc
cc: infcrmcce:. Gerencic c Ircfegc ce u:cLi|iccce e re|evcncic: e:IcI|:Iicc: em :i:Iemc: weL.
7. /vc|ic e icenIificc c n|ve| ce cIuccc ce cccc prcfi::icnc| :cLre c :i:Iemc, vi:cncc c mcnuIencc
cc n|ve| ce :egurcnc nece::cric pcrc c prcce::cmenIc cc: infcrmcce:.
8. Cccrcenc c IrcLc|hc cc Chefe ce Divi:cc ce /cmini:Irccc ce 8cncc ce Dccc:.
. Fre:Ic cpcic Icnicc nc ue :e refere c cui:icc ce :cfIwcre, junIc c Cccrcenccc ce FrcjeIc: e
Frc:peccc Iecnc|cgicc.
10. Cccrcenc c execucc cc: cIiviccce: e p|cnc: ce ccc prcpc:Ic: pcrc :uc euipe pe|c F|cnc
DireIcr ce Iecnc|cgic cc lnfcrmccc cc lFH/N.
Ju:IificcIivc::
1. C ccnjunIc ce :i:Iemc: cc lFH/N prcIiccmenIe ccLrcu ce:ce 2007: e|e: :cc ce:envc|vicc:,
mcnIicc:, hc:pecccc: cu mcniIcrccc: pe|c CGIl, cireIc cu incireIcmenIe.
2. /mp|icu-:e c ccmp|exiccce cc: :i:Iemc:, cc|cccncc-nc: em umc :iIuccc ce |imiIccc ce nc::c
ccpcciccce Icnicc ce cL:crvermc: mci: cemcncc:. Iccc e::e prcce::c exige um ccnIrc|e nicc,
ce mccc ue c: :i:Iemc: mcnIenhcm mcicre: n|vei: ce inIercpercLi|iccce enIre :i.
3. / |egi:|ccc nc: |evc IcmLm c in:IiIuirmc: mcce|c: ce ce:envc|vimenIc ce :cfIwcre mci: Lem
cefinicc:, exigncic ue ncc ccn:eguiremc: cIencer :em um prcfi::icnc| ceviccmenIe ccpcciIccc.
4. E:Icmc: pc::cncc pcr :ric: prcL|emc: ce impecimenIc ce ccpcciIccc cc: gerenIe: ce prcjeIc:,
cevicc cc fcIc ce :erem Iccc: Ierceirizccc:.
5. /Iuc|menIe, Iccc c IrcLc|hc ce gerencicmenIc ce :i:Iemc: e:Ic :cL re:pcn:cLi|iccce ce euipe
Ierceirizccc, gercncc exIremc cepencncic cc lFH/N em re|ccc c empre:c pre:Icccrc. E::e fcIc
vic|c c|gun: ci:pc:iIivc: |egci:: crIigc 10, pcrcgrcfc: 7 e 8, cc DecreIc-Lei 200/7, c: /ccrccc:
103/2008 e 140/2005 F|encric cc ICU, e c lN n 04/2008 SLIl-MF.
. Liccmc: IcmLm ccm c nece::iccce ce imp|emenIcrmc: cefiniIivcmenIe meIccc|cgic ce e:criIcric
ce prcjeIc: nc CGIl, pcr meic cc FM8CK-FMl, ccm :uc: ncve crec: ce ccnhecimenIc.
Ccrgc Sc|iciIccc: 101.3 Cccrcencccr ce lnfrc-E:IruIurc Iecnc|cgicc

/IriLuice: e
CcmpeIncic::
1. Gerencic c: cIiviccce: cc: rece: L/N, W/N e VFN cc lFH/N, e:IcLe|ecencc pccrce: pcrc c Sece,
SuperinIencncic:, Uniccce: E:pecici: e E:criIcric: Icnicc:. Supervi:icnc c gerencicmenIc ce rece
ce ccmpuIcccre: e c ccmini:Irccc ce :i:Iemc: cperccicnci: ce rece:.
2. Define hcrcwcre ce rece, ferrcmenIc: ce gerencicmenIc, euipcmenIc: pcrc Ircn:mi::cc, :ervic:
:cLre prcIccc|c: ce rece: e :ervic: pcrc :egurcnc cc infcrmccc.
3. /uxi|ic nc cefinicc ce pc||Iicc ce :egurcnc cc infcrmccc e ce:envc|ve :c|uce: pcrc c :eu
cIencimenIc.
4. Cccrcenc c uIi|izccc ce Icnicc: pcrc mecicc ce ce:empenhc e ccnIcLi|izccc cc u:c ce
recur:c: cc: :i:Iemc: in:Ic|ccc:. Supervi:icnc e|cLcrccc ce e:IrcIgic: ccnIrc :ini:Irc: e fcIc: cfin:.
5. CrienIc c imp|cnIccc ce :i:Iemc: em cmLienIe ce rece. Gerencic c cnccmenIc ce prcjeIc: ce
rece. FcrIicipc cc ccnfeccc e cc cccrcenccc ce prcjeIc: |igccc: c Ie|eccmuniccce:, rece ce
cccc: ce v|cec e vcz, Ici: ccmc VFN e ccLecmenIc: e:IruIurccc:, rec|izcncc e:Iucc: :cLre :uc
vicLi|iccce Icnicc-eccncmicc.
. Cccrcenc cceuccc cc: euipcmenIc: nece::cric: cc: :i:Iemc: e Lcncc ce cccc:.
7. F|cnejc c: cIiviccce: cc crec ce SupcrIe Icnicc cc: u:ucric:, vi:cncc c cceuccc cc:
euipcmenIc: e |ingucgem e:pec|ficc c: nece::iccce: cc: u:ucric:.
8. E|cLcrc c: pccrce: e c: ncrmc: ce uIi|izccc cc: euipcmenIc: ce hcrcwcre. E|cLcrc inciccccre:
ce ccnIrc|e cc: Crcen: ce Servic. Cccrcenc c cIencimenIc remcIc cc: u:ucric: vic VNC.
. Fre:Ic cpcic Icnicc c Iccc: c: crec: cc in:IiIuicc, nc ue :e refere c cui:icc ce euipcmenIc:,
perifricc: e :cfIwcre: - mcIeric| ce ccn:umc e mcIeric| permcnenIe - junIc c Cccrcenccc ce
FrcjeIc: e Frc:peccc Iecnc|cgicc.
10. Cccrcenc c execucc cc: cIiviccce: e p|cnc: ce ccc prcpc:Ic: pcrc :uc euipe pe|c F|cnc
DireIcr ce Iecnc|cgic cc lnfcrmccc cc lFH/N.
11. Cccrcenc c IrcLc|hc cc Chefe ce Divi:cc ce Servic ce SupcrIe cc U:ucric.


135
Ju:IificcIivc::
1. De:ce 2008, c rece cc lFH/N, pcr meic cc VFN, ceixcu ce :e ccncenIrcr em 8rc:||ic e pc::cu c
eng|cLcr Iccc: c: SuperinIencncic:, cu :ejc, pc::cu ce um univer:c ce cercc ce 300 e:Icce: ce
IrcLc|hc pcrc um univer:c ce cercc ce 1.500. l::c Ircuxe c Icnc c: ciferenc: e:IruIurci: exi:IenIe:
enIre c: uniccce:, ue nuncc :e :uLmeIercm c pccrcnizccc c|gumc.
2. /Iingimc: nc::c |imiIe ce ccpcciccce Icnicc e, cgcrc, ncc ccn:eguiremc: e:Iencer c VFN c:
cuIrc: uniccce:.
3. E:Icmc: e|cLcrcncc um grcnce prcjeIc ce remcce|ccc ce infrc-e:IruIurc pcrc Iccc c lFH/N e
nece::iIcremc: ce um cccrcencccr ue fcmenIe :uc execucc junIc c: uniccce:.
4. C lFH/N nece::iIc ce um prcfi::icnc| ue ccnceLc c pc||Iicc ce ccmini:Irccc ce rece:, pci: Iucc
ue ccn:Iru|mc: ccnIrc|ccc pcr Ierceirizccc:, ccm c|Ic rcIcIiviccce, :uLmenIencc-nc: c vic|ccc
ce princ|pic: Lc:icc: ce :egurcnc cc infcrmccc.
5. Nc::c Icnicc: ncc ccn:eguem cuxi|icr mci: prcfunccmenIe c: SuperinIencncic:, cevicc c:
|imiIcce: ccnIrcIuci: pcrc :uc: vicgen:.
. urgenIe umc chefic e:pec|ficc ue ceIermine c mccrc-prcce::c ce cIencimenIc cc u:ucric,
e:IcLe|ec pccrce: e me|hcre c uc|iccce cc nc::c cIencimenIc.
7. Ccm c expcn:cc ccnI|nuc cc ucnIiccce e ccmp|exiccce cc: :i:Iemc:, |iccmc: ccm c
nece::iccce ce prever cmp|iccc ce infrc-e:IruIurc ce fcrmc crgcnizccc, pcr meic ce prcjeIc: ce
ncIurezc crgcnizccicnc| - ue imprimcm mcicr cuIcncmic enIre c in:IiIuIc e empre:c: ccnIcIccc: -
pcrc e:IimcIivc: e cnc|i:e ce cencric: nc: :eu: prcce::c: ce cui:icc, prc:peccc e ccnIrc|e. E::c
nece::iccce vi:c c :uprir c |ccunc exi:IenIe pcrc imp|cnIccc cc FMC e ceverc mcnIer inIegrccc
ccm c Cccrcencccr ce FrcjeIc: e Frc:peccc Iecnc|cgicc.
Ccrgc Sc|iciIccc: 101.3 Cccrcencccr ce FrcjeIc: e Frc:peccc Iecnc|cgicc
/IriLuice: e
CcmpeIncic::
1. Fec|izc c e:Iucc ce vicLi|iccce Icnicc e eccncmicc pcrc c cui:icc ce Len: e :ervic: ccrre|cIc:
c Il.
2. Fre:Ic cpcic Icnicc c Iccc: c: crec: cc ln:IiIuIc, nc ue :e refere c cui:icc ce mcIeric|
permcnenIe e mcIeric| ce ccn:umc ce Il.
3. E:IcLe|ece c: reui:iIc: Icnicc: ce ccnIrcIccc ce :ervic: ce Il, IcnIc pcrc c :ece ucnIc pcrc c:
SuperinIencncic:, E:criIcric: Icnicc: e Uniccce: E:pecici:.
4. E|cLcrc FrcjeIc: 8c:icc: e Iermc: ce Feferncic.
5. E|cLcrc, revi:c e mcniIcrc c execucc cc F|cnc DireIcr ce Iecnc|cgic cc lnfcrmccc e c: prcjeIc:
re|ccicnccc:.
. Fec|izc mcniIcrcmenIc cc execucc crcmenIcric nc ue ciz re:peiIc c crec ce Iecnc|cgic cc
lnfcrmccc.
7. E|cLcrc prcjeIc: ce infrc-e:IruIurc e cnc|i:c c: reci: nece::iccce: Iecnc|cgicc: cc ln:IiIuIc.
8. /nc|i:c c: impccIc: e:IruIurci: prcvccccc: pe|c: prcjeIc: em ce:envc|vimenIc pe|c: cuIrc:
cccrcencce:, IenIcncc reverI-|c:. De:envc|ve prccecimenIc: e ncrmc: Icnicc: em ccnjunIc
ccm c: cemci: cccrcencce:, Lu:ccncc inIegrccc.
. Frcpce e:Iucc: :cLre mccificcce:, me|hcric: e cju:Ie: pcrc c: ue:Ice: Iecnc|cgicc: cc ln:IiIuicc.
10. Exerce c pcpe| ce SecreIcric ExecuIivc cc CcmiI Ge:Icr ce Iecnc|cgic cc lnfcrmccc. Fepre:enIc
c CGIl nc: Fcrun: ce Il ce ue c lFH/N pcrIicipc |e-Fing, ScfIwcre Livre, SlSF].
11. Cccrcenc c execucc cc: cIiviccce: e p|cnc: ce ccc prcpc:Ic: pcrc :uc euipe pe|c F|cnc
DireIcr ce Iecnc|cgic cc lnfcrmccc cc lFH/N. /uxi|ic IecniccmenIe c ge:Icc ce ccnIrcIc: :cL
re:pcn:cLi|iccce cc CGIl.
Ju:IificcIivc::
1. Ccm c ccvenIc cc lN n 04, hcuve prcfuncc c|Ierccc nc fcrmc ce ccnIrcIccc ce :ervic: ce Il, c
ue nc: |evcu c Lcixc execucc crcmenIcric. E::e fcIc nc: impce c nece::iccce ce in:IiIuirmc: um
grupc e:pec|ficc ce funcicncric: ceviccmenIe ccpcciIccc: nc: cur:c: ce DGIl, ue :e
re:pcn:cLi|izcm :cmenIe pe|c e|cLcrccc cc: prcjeIc: ce cccrcc ccm c |egi:|ccc. E, :cLreIucc,
ue ccn:igcm cuxi|icr c: uniccce: cc lFH/N ne::e Iipc ce :ervic.
2. /I c pre:enIe mcmenIc, c e|cLcrccc ce Iccc: c: prcjeIc: recci :cLre c Cccrcencccr-Gerc| ue,
cL:crvicc pcr Ici: cIiviccce:, v-:e impc::iLi|iIccc ce ccnceLer mci: preci:cmenIe c pc||Iicc pL|icc
ce Il pcrc c ln:IiIuIc.
3. / prc:peccc Iecnc|cgicc vi:c c me|hcric cc: prcce::c: uIi|izccc: nc FMC e e::e: prcce::c:
cevercc :er c|inhccc: ce fcrmc inIegrccc ccm c Cccrcencccr ce lnfrc-E:IruIurc Iecnc|cgicc. /
funcc exigirc cenIre cuIrc: cIiviccce: c Lu:cc permcnenIe pcr me|hcric: pcrc :upcrIe c infrc-
e:IruIurc, :i:Iemc:, Lcncc: ce cccc:, rece ce ccmpuIcccre:, he|pce:k e prcjeIc:.
Ccrgc Sc|iciIccc: 101.2 Chefe ce Divi:cc ce Servic ce /cmini:Irccc ce 8cncc ce Dccc:
/IriLuice: e
CcmpeIncic::
1. F|cnejc, cnc|i:c, ccnIrc|c e cccmpcnhc c: cIiviccce: cc euipe ce ccmini:Irccc cc Lcncc ce
cccc: |D8/] e ccmini:Irccc ce cccc: |/D].
2. Cccrcenc c in:Ic|ccc, ccnfigurccc, prcjeIc f|:icc e mcnuIencc cc: Lcncc: ce cccc: |egccc:.
Cccrcenc e ccmini:Irc c inIegrccc ce Lcncc: ce cccc: exi:IenIe: nc: SuperinIencncic:,
Uniccce: E:pecici: e nc Sece cc Fic ce Jcneirc, vi:cncc c :uc inIegrccc.
3. CrienIc ucnIc cc ce:envc|vimenIc ce ncvc: Lcncc:, c::egurcncc :uc icec|izccc cenIrc cc:
pccrce: ce uc|iccce.
4. Frcpce c cccificccc em |ingucgen: ce cefinicc e mcnipu|ccc ce cccc:, ccnIrc|e ce prcIecc,
inIegriccce e ccnccrrncic ce Lcncc ce cccc:.
5. CcnIrc|c c ccmini:Irccc ce Lcckup, recuperccc, ccnfigurccc, Iunning, ceIeccc ce prcL|emc:,
funccmenIc: e perfcrmcnce em Lcncc ce cccc:. Cccrcenc c mcce|cgem ce cccc:.
. Define cccumenIc: ce ccnIrc|e c :erem ce:envc|vicc: cu ccmini:Irccc:, Ici: ccmc Check-|i:I,
Fccrce:, Lcucc: e Dicicncric ce Dccc:. Define ferrcmenIc: cc:e pcrc c mcce|cgem ce cccc: e um
repc:iIcric pcrc c: :eu: MCDELCS.
7. Cccrcenc c imp|cnIccc ce Iecnc|cgic ce 8u:ine:: lnIe||igence, DcIc Mining, DcIc Wcrehcu:e, EIL
e CL/F.


13
Ju:IificcIivc::
1. Devicc c e|evccc incepencncic cc: uniccce: cc lFH/N e cc Lcixc ccnIrc|e hi:Icricc pe|c Il cc
/cmini:Irccc CenIrc|, exi:Iem, cIuc|menIe, um ccnjunIc imen:c ce 8cncc: ce Dccc: e:pc|hccc:
pe|c pc|:, :em nenhum Iipc ce pccrcnizccc e prcIecc. l::c gerc um grcve prcL|emc ce mc
uIi|izccc cc: recur:c: pL|icc:, pci: um vc|ume imen:c ce infcrmcce: e:Ic :e percencc cu jc :e
percercm ccmp|eIcmenIe, :cLreIucc c: invenIcric: ce pcIrimcnic mcIeric|. urgenIe um prcfi::icnc|
ue :e re:pcn:cLi|ize pcr recc|her, IrcIcr, pccrcnizcr e ci:pcniLi|izcr Iucc ue jc fci prccuzicc pe|c:
uniccce:. Sem i::c, ce nccc ccicnIcrc c in:IiIuicc ce :i:Iemc: ccmp|exc:, ccmc c SlCG e c SlG-
lFH/N.
2. /|m ce unificcr c: Lc:e: ce me:mc Iecnc|cgic e:pc|hccc: pe|c: uniccce: cc lFH/N, c funcc
ce::e Chefe ce Divi:cc :e ju:Iificc cicnIe cc nece::iccce ce criccc ce ncrmc: Icnicc: e cnc|i:e
cccumenIc|, me|hcric: nc: crIefcIc: :i:Imicc: re|ccicnccc: cc: SG8D: exi:IenIe:, ncrmcIi|zccc e
cIuc|izccc ccnI|nuc cc: prcce::c: re|ccicnccc:.
Ccrgc Sc|iciIccc: 101.2 Chefe ce Divi:cc ce Servic ce SupcrIe cc U:ucric
/IriLuice: e
CcmpeIncic::
1. F|cnejc e cccrcenc c: cIiviccce: cc Euipe ce SupcrIe cc: U:ucric:, crienIcncc c |cg|:Iicc cc
cIencimenIc.
2. McniIcrc c: inciccccre: ce ccnIrc|e cc: Crcen: ce Servic, prcpcncc cce: ccrreIivc: cu
prevenIivc:, ce cccrcc ccm c: ccnIrcIc: vigenIe: ccm c: empre:c: Ierceirizccc:.
3. Cccrcenc c cIencimenIc remcIc cc: u:ucric: vic VNC. Cccrcenc c euipe Ierceirizccc nc
cIencimenIc pre:encic| e nc: cIiviccce: ce Lcncccc.
4. McniIcrc c pc||Iicc ce impre::cc e c: ccnIrcIc: ce|c ccvincc:.
5. McniIcrc c pc||Iicc ce ccrreic e|eIrcnicc.
. Cccrcenc c Ircn:pcrIe ce mcIeric| ce Il enIre c: uniccce: cc lFH/N.
7. Cccrcenc c recepcc cc: cemcncc: emiIicc: pe|c: u:ucric:.
8. Fe:pcn:cLi|izc-:e pe|c inIerfcce ce ccnIcIc enIre c CGIl e c re:IcnIe cc ln:IiIuIc.
Ju:IificcIivc:
1. /Iuc|menIe, Iccc c :ervic ce he|p ce:k e cIencimenIc pre:encic| exercicc exc|u:ivcmenIe pcr
euipe Ierceirizccc, ce mccc ue ncc ccn:eguimc: men:urcr c uc|iccce cc cIencimenIc nem
in:IiIuir pccrce: m|nimc: pcrc Ic|.
2. / lN 04 SLIl.MF nc: impce c cLrigccc ce in:IiIuirmc: meccni:mc: ce men:urccc ce::e
cIencimenIc - ue cepence cc mcpecmenIc ce :eu mccrc-prcce::c - :cLreIucc pcrc
ccn:eguirmc: ccnIrcIcr ncvc euipe.
3. Ier um re:pcn:cve| nicc pe|c crIicu|ccc ccm c: u:ucric:, ceviccmenIe ccpcciIccc em lIlL e
CC8lI, c ccnc| mci: rcpicc e eficcz ce civu|gccc cc: pc||Iicc: ce Il ue c lFH/N ce:envc|ve,
:cLreIucc nc ue Icnge c pccrcnizccc ce hcrcwcre e :cfIwcre. /Iuc|menIe, c :c|ucc ce
prcL|emc: ce mcicr grcviccce recci exc|u:ivcmenIe :cLre c Cccrcencccr-Gerc|, gercncc
ce:gc:Ie: ce:nece::cric:.
IcLe|c 5 - CcrccIerizccc cc: ccrgc: prcpc:Ic: pcrc c CGIl

Devicc c recuzicc ucnIiccce ce Icnicc: cc uccrc cc lFH/N ccmc um Iccc - cI c
rec|izccc ce ncvc: ccncur:c: - reccmenccve| c c|ccccc e ccpcciIccc ce:Ie: em
pc:Ic: ce ge:Icc ce :ervic: e ce euipe: Icnicc:, pcrc ue c ccm|nic e ccnhecimenIc
cc: :ervic: e cmLienIe: Iecnc|cgicc: cc lFH/N fiuem :cL c gucrcc ce pe::cc: cc
uccrc efeIivc. / Ierceirizccc :eric vc|Iccc c :egmenIc: cperccicnci: e :ervic:
ccn:icerccc: ccmun:.
CucnIc c: nece::iccce: ce ccpcciIccc cc: funcicncric efeIivc:, ceIenIcre: ce ccrgc em
ccmi::cc e ceIenIcre: cc: funce: grcIificccc: GSlSF, reccmencc-:e c e:IruIurccc, junIc c
Cccrcenccc-Gerc| ce Ge:Icc ce Fe::cc:, ce p|cnc: ce ce:envc|vimenIc ce
ccmpeIncic: e::encici: pcrc ge:Icc e execucc, inc|uincc e:I|mu|c: c cerIificccc lIlL,
CC8lI, MFl e lFFUG, c|m cc pcrIicipccc ccn:IcnIe nc: cur:c: ce DGIl cc EN/F, ccnfcrme
jc exp|icccc nc iIem 5.3.2.
Nc ue Icnge c ccn:u|Icric Icnicc, c crec ce Il ncc ci:pce ce nenhum Iipc ce :ervic
cIuc|menIe ccnIrcIccc ue inc|uc c::incIurc ce cce::c c e:Iucc:, e:IcI|:Iicc: e cuIrc:


137
cccumenIc: ci:pcniLi|izccc: pcr crgcni:mc: inIernccicnci: ccmc c GcrIner Grcup.
reccmenccve|, pcrIcnIc, :uc ccnIrcIccc pcrc :uL:icicr c: IrcLc|hc: ce prc:peccc e
cefinicc ce :c|uce: nc: civer:c: :egmenIc: Iecnc|cgicc: cLjeIc ce:Ie FDIl.

13.3. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
13.3.1 FepeIem-:e c: reccmenccce: 12.5.11, 7..3.1 e 8.3.2.1. lmecicIc
13.3.2 FepeIem-:e c: reccmenccce: 7..3.2 e 8.3.2.2. lmecicIc
13.3.3
/rIicu|ccc junIc cc Mini:Iric cc Cu|Iurc e Mini:Iric cc F|cnejcmenIc, CrcmenIc e
Ge:Icc, pcrc |iLerccc cc: ccrgc: :c|iciIccc:.
CurIc Frczc
13.3.4
E:IruIurccc ce F|cnc ce CcpcciIccc junIc c: empre:c: pcrc c: funcicncric:
Ierceirizccc:.
CurIc Frczc
13.3.5
E:IruIurccc ce F|cnc ce CcpcciIccc junIc c Cccrcenccc-Gerc| ce Ge:Icc ce
Fe::cc:, pcrc c: funcicncric: efeIivc: cu Iempcrcric: cc uccrc cc lFH/N cu
ceIenIcre: ce ccrgc: em ccmi::cc e cc: funce: grcIificccc: GSlSF.
CurIc Frczc
13.3.
LiciIcce: ce :ervic: ce c::incIurc c Lc:e: cccumenIci: ce ccnhecimenIc e ce
ccn:u|Icric Icnicc pcrc c: crec: ce :egurcnc cc infcrmccc, cerIificccc cigiIc| e
ge:Icc ce cccumenIc: e|eIrcnicc:, 8u:ine:: lnIe||igence, meIccc|cgic: e Iecnc|cgic:
ce ce:envc|vimenIc em :cfIwcre |ivre pcrc :i:Iemc: e :iIe:, e cuciIcric ce :i:Iemc:.
Mcic Frczc





138



13












14. Gcverncnc em Il nc lFH/N


14.1. SiIuccc /Iuc|
Em :uc e::ncic, c gcverncnc em Il ceIerminc ccmc :e cc c prcce::c ce Icmccc ce
ceci:cc ce fcrmc ue pc::cm :er cefinicc: c: pricriccce:, inve:IimenIc: e cce: nc crec ce
Iecnc|cgic. /|m ci::c, cevem-:e c::egurcr c mcximc cgregccc ce vc|cr cc: cLjeIivc: ce
negccic
5
, c cceuccc Lc|cncecmenIc enIre ri:cc: e c reIcrnc cc: inve:IimenIc:.
Ccn:eenIemenIe, gerc-:e mcicr c|inhcmenIc enIre c Il e c crec ce negccic: cc
crgcnizccc.
Nc pre:enIe mcmenIc c lFH/N Iem prccurccc cccIcr pcrcmeIrc: e mcce|c: ce
p|cnejcmenIc e:IrcIgicc cc crec ce Il. Ccnfcrme jc exp|icccc cc |cngc ce Iccc e:Ie FDIl,

5
Cue, nc cc:c cc /cmini:Irccc FL|icc, pcce :er enIencicc ccmc c: cLjeIivc: cc: /ce:, Frcgrcmc: e FrcjeIc:
pre:enIe: nc F|cnc F|uricnuc|.


140
emLcrc ncc exi:Ic um mcce|c e:pec|ficc ccn:c|icccc e civu|gccc, ccnIinucmenIe Im :icc
rec|izccc: cccpIcce: cc: mcce|c: CC8lI, lIlL e FMl, ccmc cireIrize: pcrc c: fuIurc:
prcjeIc:. Vc|e |emLrcr ue c lFH/N :egue, cc mcximc cc permiIicc pcr :uc cIuc| e:IruIurc,
c: cireIrize: ce Gcvernc E|eIrcnicc |e-Gcv, e-FlNG e lCF-8rc:i|], c|m cc: reccmenccce:
cc ICU e cc SLIl.MF.
/Iuc|menIe, c cefinicc cc: cce: e cc crcmenIc cnuc| rec|izccc ccm cux||ic cc
Cccrcenccc-Gerc| ce F|cnejcmenIc e CrcmenIc |CGFL/N]. /I finc| ce 2008,
crcmenIcricmenIe ncc hcvic ccnIrc|e c|gum cc: cui:ice: ce Len: e :ervic: ce Il. /
pcrIir ce ceIermincce: cc ICU, c Mini:Iric cc F|cnejcmenIc, CrcmenIc e Ge:Icc cricu,
nc F|cnc F|uricnuc| pcrc 200, c: /ce: ce lnfcrmcIicc nc Frcgrcmc /pcic /cmini:IrcIivc,
permiIincc, c::im, c ccncenIrccc ce recur:c: ccm cLjeIivc: Lem cefinicc:.
Em re|ccc c cefinicc ce pc||Iicc:, enccnIrc-:e cincc vigenIe c Ncrmc lnIernc n
c
003, ce
21 ce :eIemLrc ce 2004, ue cefine prccecimenIc: pcrc uIi|izccc ce euipcmenIc: e
:ervic: ce rece cc lFH/N.
CucnIc c ge:Icc cc pcrIc| cc lFH/N, c re|ccicncmenIc cc DepcrIcmenIc ce /rIicu|ccc e
FcmenIc ccm c: eciIcre: ce ccnIecc, nc cc:c, c /::e::cric ce Ccmunicccc, jc pc::ui
umc cincmicc e:IcLe|ecicc, cpe:cr ce cincc ncc e:Icr fcrmc|izccc, nc cmLiIc cc lFH/N,
um CcmiI Ge:Icr pcrc lnIerneI.
Em re|ccc c ge:Icc ce :i:Iemc:, ccnfcrme expc:Ic nc Ccp|Iu|c 12, c uccrc cIuc|
exIremcmenIe preccric, pci: exi:Iem c|gun: :i:Iemc: :em ge:Icre: cefinicc: e cuIrc: ccm
mci: ce um ge:Icr, :em in:Icncic ceci:cric pcrc e:IruIurccc cc cgencc ce IrcLc|hc e
ceIerminccc ce pricriccce:. Ccmc cgrcvcnIe, ncc hc enIre c: crec: cemcnccnIe: e
execuIcrc: um enIencimenIc ccmum c re:peiIc cc pcpe| e cc: re:pcn:cLi|iccce: ue
ccLem c cccc um cenIrc cc cic|c ce ce:envc|vimenIc ce :c|uce:, c|m, cLvicmenIe, cc
infcrmc|iccce mcrccnIe ce Iccc c prcce::c.

14.2. Dicgnc:Iicc
Exi:IenIe cI 2008, c fc|Ic ce ccnIrc|e cc: cui:ice: ce Len: e :ervic: ce Il gercvc umc
prcIicc cccIicc: cccc :eIcr e cccc uniccce cc lFH/N ccuiric c: euipcmenIc: ue mci:
|he cprcuve::em, :em nenhumc pccrcnizccc Iecnc|cgicc nem crienIccc cu, cc menc:,
ccnhecimenIc pe|c CGIl. De repenIe, c: euipcmenIc: chegcvcm c Cccrcenccc-Gerc|
pcrc ccnfigurccc e in:Ic|ccc, ceixcncc c euipe ccmp|eIcmenIe ce:ncrIeccc.


141
/: ccn:encic: cc criccc cc: /ce: ce lnfcrmcIicc pcrc c lFH/N fcrcm
:urpreencenIe:, pci: Iccc: c: prcce::c: - :cLreIucc c ce ccnIrcIccc ce :ervic: -
ccmecrcm c pc::cr cLrigcIcricmenIe pe|c crec cenIrc|. / pcrIir ce enIcc, ccn:eguiu-:e
e:IruIurcr um p|cnejcmenIc ce cui:icc ce mcIeric| permcnenIe e ce ccn:umc, ce
cccrcc ccm |evcnIcmenIc: rec|izccc: em cccc um cc: DepcrIcmenIc:. C me:mc fci
rec|izccc junIc c: uniccce: ce:cenIrc|izccc:, ue receLercm recur:c: e:pec|ficc: ce
cccrcc ccm c: nece::iccce: cpre:enIccc: e ccmprcvccc:.
Fcrc 2010, infe|izmenIe, c Mini:Iric cc Cu|Iurc re:c|veu inIerrcmper c: /ce: ce lnfcrmcIicc
e cricr, nc /cc ce /cmini:Irccc cc Uniccce, IcmLm nc Frcgrcmc /pcic /cmini:IrcIivc,
:uL-e|emenIc: ce ce:pe:c ue ccrccIerizcm c: recur:c: ce:Iinccc: c Len: e :ervic: ce
Iecnc|cgic cc lnfcrmccc. Nc cpinicc cc CGIl, i::c repre:enIcu um reIrcce::c gerencic|,
pci: ncc hc gcrcnIic: ce ue hcverc ge:Icc cc crec ce Il nc ci:IriLuicc cc: recur:c: cc
/cc ce /cmini:Irccc cc Uniccce. Seguncc c Mini:Iric cc Cu|Iurc, :cmenIe c FF/ 2012-
201 pccerc Ier ce vc|Ic c: /ce: ce lnfcrmcIicc. /::im, impc::|ve| prever ne::e mcmenIc
c impccIc ce::c: c|Iercce:.
CucnIc cc ccnIexIc e:IrcIgicc ue envc|ve c crec ce Il, c prcpc:icc cc pre:enIe F|cnc
DireIcr jc :e Irccuz em e:fcrc inicic| pcrc :e e:IruIurcr c prcce::c ceci:cric cIuc| cc lFH/N.
Fcr ncIurezc, c Il exIremcmenIe cincmicc e pc::ui umc :rie ce e:pecificiccce: ue
preci:cm :er IrcIccc: pcrc e:Iimu|cr umc pre:Iccc ce :ervic: cceuccc e
ccmpcrIcmenIc: ce:ejcvei: nc uIi|izccc cc: recur:c: Iecnc|cgicc:.
Nc enIcnIc, pcrc c :uce::c cc execucc cc F|cnc, funccmenIc| ue c: crec:
e:IrcIgicc: ue :ercc impccIccc: e:Iejcm in:ericc: nc prcce::c ce cprcvccc,
cccmpcnhcmenIc e revi:cc cc: meIc: e cce: cui cefinicc:.
CucnIc c cefinicc ce pc||Iicc: ce :egurcnc, prccecimenIc: e pccrce: Iecnc|cgicc:,
ccnfcrme ciIccc em ccp|Iu|c: cnIericre:, preci:c ue :ejcm e|cLcrccc: e civu|gccc:
urgenIemenIe c: ncrmcIivc: inIernc:, umc vez ue c Ncrmc lnIernc n
c
003 ncc cLrcnge
mci: c civer:iccce ce :ervic: cIuc|menIe ci:pcn|vei:.
De::c fcrmc, nc ue Icnge c gcverncnc em Il, reccmenccve| c criccc ce in:Icncic
ceci:cric pcrc cccmpcnhcmenIc e revi:cc cc FDIl, e:Icncc c e|c vincu|ccc: nc m|nimc
Ir: :uLccmiI: Icnicc:: 1. :egurcnc cc infcrmccc e infrc-e:IruIurc Iecnc|cgicc: 2. pcrIc|
cc lFH/N, ccnfcrme reccmenccce: 11.3.5 e 11.3.: e 3. :i:Iemc: ce infcrmccc, ccnfcrme
reccmencccc 12.5.1. / in:Icncic ceci:cric mcicr, cLvicmenIe, ceve :er c CcmiI Ge:Icr
ce Il, ccn:IiIu|cc pcr memLrc: cc /|Ic Direcc, ccnfcrme ceIerminc c |egi:|ccc vigenIe.
CucnIc cc: guic: ce Lcc: prcIicc: ce Gcverncnc ce Il, c lFH/N cu c: funcicncric: ue


142
IrcLc|hcm nc CGIl ncc pc::uem cficic|menIe nenhumc cerIificccc
0
emiIicc pcr crgcc
cficic|. l::c Iem repre:enIccc cre:cenIe: re:Irice: c uc|iccce cc: prcce::c: |iciIcIcric:,
umc vez ue impc::iLi|iIc c lFH/N ce exigir empre:c: ccm n|ve| ce mcIuriccce ccmprcvccc
:eguncc c: me:mc: pccrce: ce mercccc. FcrIcnIc, c|m cc reccmencccc 13.3.5,
reccmencc-:e urgenIe ccnIrcIccc ce ccn:u|Icric pcrc c: frcmewcrk: CC8lI, lIlL, FM8CK,
MFS.8F, CMMl e lSC 27000, ce mccc ue c in:IiIuicc pc::c :e cceucr e cLIer c:
cerIificcce:.

14.3. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
14.3.1 Ccn:IiIuicc cc CcmiI Ge:Icr ce Il. lmecicIc
14.3.2 FepeIem-:e c: reccmenccce: 11.3.5, 11.3. e 12.5.1. lmecicIc
14.3.3
Ccn:IiIuicc cc: grupc: ce IrcLc|hc ce :egurcnc cc infcrmccc e infrc-e:IruIurc
Iecnc|cgicc, ccmc :uLgrupc: cc CcmiI Ge:Icr ce Il |iIem 14.3.1]: in|cic cc:
cIiviccce:.
CurIc Frczc
14.3.4 FepeIe-:e c reccmencccc 13.3.5. CurIc Frczc
14.3.5 FepeIem-:e c: reccmenccce: 12.5.14 e 12.5.15. CurIc Frczc
14.3. LiciIccc ce Ccn:u|Icric em Gcverncnc ce Il nc: frcmewcrk CC8lI, lIlL e lSC 27000. CurIc Frczc
14.3.7
E|cLcrccc, junIc c CGFL/N, ce criIric: ce c|ccccc crcmenIcric pcrc c: cce:
ccnIicc: nc FDIl.
CurIc Frczc
14.3.8
Ge:Icc, junIc cc Mini:Iric cc Cu|Iurc, pcrc c reIcrnc cc: /ce: ce lnfcrmcIicc nc
F|cnc F|uricnuc| cc lFH/N.
CurIc Frczc




0
lIlL, FMl, lFFUG, FUF, CMMl, CC8lI, MFS.8F, enIre cuIrc:.


143












15. E:IrcIgic Gerc| ce Il


Nc cic 31 ce cezemLrc ce 2008, c SecreIcric ce Lcg|:Iicc e Iecnc|cgic cc lnfcrmccc cc
Mini:Iric cc F|cnejcmenIc, CrcmenIc e Ge:Icc puL|iccu c FcrIcric n 11, in:IiIuincc c
E:IrcIgic Gerc| ce Iecnc|cgic cc lnfcrmccc |EGIl] nc cmLiIc cc Si:Iemc ce
/cmini:Irccc cc: Fecur:c: ce lnfcrmccc e lnfcrmcIicc |SlSF].
C SlSF um :i:Iemc ce ccmini:Irccc, criccc em 14, ccm c cLjeIivc ce crgcnizcr c
cperccc, ccnIrc|e, :upervi:cc, cccrcenccc e ge:Icc cc: recur:c: ce infcrmccc e
infcrmcIicc cc /cmini:Irccc FL|icc Fecerc| |Fccer ExecuIivc]. C SlSF imp|cnIc
cireIcmenIe c|gumc: cce: e cc|cLcrc ccm c cccrcenccc e ce:envc|vimenIc ce
pc||Iicc:, ncrmc: e cireIrize: cc :i:Iemc. C Mini:Iric cc F|cnejcmenIc, CrcmenIc e Ge:Icc
:eu crgcc cenIrc|, repre:enIccc pe|c SecreIcric ce Lcg|:Iicc e Iecnc|cgic cc lnfcrmccc.
/: Cccrcencce:-Gerci: ce Il cc: civer:c: mini:Iric: e crgcc: euivc|enIe: cIucm ccmc


144
crgcc: :eIcrici: cc SlSF. pcr meic cc SlSF ue :e ccc c fcrmu|ccc, civu|gccc e ci:cu::cc
ce Iccc: c: cireIrize: ceIc|hccc: nc iIem 5.3.2.
/ EGIl fci ce:envc|vicc ccm c cLjeIivc ce e:IcLe|ecer c: Lc:e: pcrc c Ircn:icc enIre c
:iIuccc cIuc| ce ge:Icc cc: cmLienIe: ce infcrmcIicc cc ExecuIivc Fecerc| - heIercgnec
e, em gerc|, vu|nercve|, ccnfcrme cpcnIccc nc /ccrccc 103.2008 ICU F|encric - e c
cumprimenIc cc lN 04.2008 SLIl.MF, cmLc: ciIccc: nc Ccp|Iu|c 3. C cccumenIc fccc um
ccnjunIc ce Iemc: e meIc: pcrc c: uci: c crgcc cenIrc| cc SlSF :e ccmprcmeIe c prcver
:u:IenIccc. Cccc crgcc inIegrcnIe, pcr :uc vez, Ieve ce :e mcnife:Icr pcr meic cc
rec|izccc cc /uIccicgnc:Iicc, exp|iciIcncc :uc: ccncice: pcrc c|ccncr e::c: meIc: e
fcrmc|izcncc :uc prcpric Iri|hc ce Ircn:icc cc |cngc ce 2010, pcr meic cc e|cLcrccc cc
F|cnc ce MeIc:. Cu :ejc, cccc crgcc :eIcric| cc SlSF Ieve ce preencher, cc |cngc cc m:
ce jcneirc, :eu /uIccicgnc:Iicc e :eu F|cnc ce MeIc:.

15.1. C /uIccicgnc:Iicc e c F|cnc ce MeIc:
C /uIccicgnc:Iicc Iem c cLjeIivc ce ccnIexIuc|izcr pre|imincrmenIe c :iIuccc cIuc| cc Il
ce Iccc: c: crgcc:, permiIincc c|imenIcr umc Lc:e ce ccnhecimenIc :cLre c mcrcc zerc
ce Gcverncnc, ccm referncic cc cnc ce 2008: em :encic, nc in|cic ce 2010, :ercc
cvc|iccc: c: cvcnc: cLIicc: cc |cngc cc cnc ce 200, ccm fccc em ge:Icc ce Il e
p|cnejcmenIc ce cui:ice: e ge:Icc ce ccnIrcIc:. C F|cnc ce MeIc:, pcr :uc vez, Iem c
cLjeIivc ce fcrmc|izcr umc e:pcie ce ccmprcmi::c cc: crgcnizcce: frenIe c SLIl e cc SlSF
ccmc um Iccc, vi:cncc c c|ccncr c mcIuriccce cc cmLienIe ce Il. C lFH/N enIregcu
cmLc: c: cccumenIc:.
/ e::c enIregc e:Ic vincu|ccc c ccnce::cc ce grcIificcce: e:pec|ficc:, pcrc n|ve| mcic e
n|ve| :upericr, cencminccc GSlSF, cujc preenchimenIc fci rec|izccc pcr meic ce ccncur:c
pL|icc inIernc, ccm prcvc: cp|icccc: nc cic 20 ce :eIemLrc. C lFH/N receLeu cuc:
grcIificcce:, umc ce cccc Iipc, mc: nenhum funcicncric ce n|ve| mcic ccn:eguiu :e
cprcvcr. C ccncur:c :e enccnIrc em fc:e ce hcmc|cgccc. Vc|e re::c|Icr ue c lFH/N fci
umc cc: nicc: cuIcruic: ccnIemp|ccc: ccm c: grcIificcce:, umc vez ue, ne::e
primeirc mcmenIc, c fccc recc|c :cLre Mini:Iric: cenIrci:.
C /uIccicgnc:Iicc ncc ccLe :er Ircn:criIc cui, pci: :uc: infcrmcce: enccnIrcm-:e
ci::eminccc: pcr Iccc c FDIl e jc hcuve cvcnc em c|gun: pcnIc: e:pec|ficc:.
Ccmc muiIc: crgcc: fecerci:, e:pecic|menIe cuIcruic: e in:IiIuIc:, ncc hcvicm cincc
e|cLcrccc :eu F|cnc ce MeIc:, cu :ejc, ncc hcvicm e:IcLe|ecicc c pccIc ccm c SLIl.MF,


145
e:Ic ceciciu puL|iccr, nc cic 12 ce cgc:Ic ce 200, c FcrIcric n 8, IrcIcncc ce c:pecIc:
:cLre c ccnIrcIccc ce :ervic: ce Il curcnIe c cnc ce 200, nc cmLiIc cc SlSF. Seguem c:
Irechc: mci: impcrIcnIe: ce::e cIc ncrmcIivc:
C SECFEIFlC DE LCGlSIlC/ E IECNCLCGl/ D/ lNFCFM//C DC MlNlSIFlC DC FL/NEJ/MENIC,
CF/MENIC E GESI/C |...] re:c|ve:
/rI. 1 Ccn:icerc-:e ccmc per|ccc ce Ircn:icc c per|ccc ccmpreencicc enIre c: cic: 1 ce jcneirc
ce 200 e 31 ce cezemLrc ce 200.
/rI. 2 DurcnIe c per|ccc ce Ircn:icc :erc permiIicc cc: crgcc: e enIiccce: inIegrcnIe: cc Si:Iemc
ce /cmini:Irccc cc: Fecur:c: ce lnfcrmccc e lnfcrmcIicc - SlSF, ue cincc ncc pc::ucm F|cnc
DireIcr ce Iecnc|cgic cc lnfcrmccc - FDIl, c ccnIrcIccc ce :ervic: ce Iecnc|cgic cc lnfcrmccc,
ce:ce ue e:Ie e:Iejc em prcce::c ce e|cLcrccc, ccm pcrIcric cu in:IrumenIc :imi|cr ccn:IiIuincc
ccmi::cc fcrmc| pcrc c e|cLcrccc cc FDIl puL|icccc e ccm prczc finc| ce puL|icccc cc FDIl pe|c
crgcc cu enIiccce cI c finc| cc per|ccc ce Ircn:icc.
/rI. 3 C DurcnIe c per|ccc ce Ircn:icc :erc permiIicc cc: crgcc: e enIiccce: inIegrcnIe: cc SlSF,
ue cincc ncc pc::ucm c CcmiI ce Iecnc|cgic cc lnfcrmccc ccn:IiIu|cc, c ccnIrcIccc ce
:ervic: ce Iecnc|cgic cc lnfcrmccc, ce:ce ue e:Ie e:Iejc em prcce::c ce imp|emenIccc e ue
e:Iejc cpercnIe cincc nc cnc ce 200.
/rI. 4 CcnIrcIc: vigenIe: ce :ervic: Icnicc: ce Il ue Ienhcm mIricc: ce ci:pcniLi|iccce/e:fcrc,
curcnIe c per|ccc ce Ircn:icc pccercc :er mcnIicc: ce:ce ue c crgcc rec|ize cciIcmenIc ue
inccrpcre muccnc nc ge:Icc ce ccnIrcIc ce fcrmc ue :ejc pc::|ve| e:IcLe|ecer re|ccc cireIc
enIre c pcgcmenIc cc: pcrce|c: ccnIrcIuci: e re:u|Iccc: ce meIc: ccmpcI|vei: ccm c e:fcrc
remunerccc.
/rI. 5 C F|cnc ce MeIc: cc crgcc cu enIiccce, ccnfcrme ci:pc:Ic nc FcrIcric nc 11, ce 2008,
ccnIencc, ucncc fcr c cc:c, c: ccmprcmi::c: ce cceuccc e:IcLe|ecicc: nc: crIigc: 2, 3 e 4,
ceverc Ier c :eu re:umc, ccm meIc:, cce: e prczc:, puL|icccc nc Dicric Cficic| cc Unicc cI c cic
10 ce :eIemLrc ce 200.
1 E:Ie ceverc :er c::inccc pe|c CcmiI ce Iecnc|cgic cc lnfcrmccc.
2 Nc cc:c cc crgcc cu enIiccce ncc pc::uir CcmiI ce Iecnc|cgic cc lnfcrmccc ccn:IiIu|cc, c
F|cnc ce MeIc: ceverc :er c::inccc pcr :uc cuIcriccce mcximc.
/rI. E:Ic pcrIcric enIrc em vigcr nc ccIc ce :uc puL|icccc.
Em cLecincic c e::c ncrmc, c lFH/N puL|iccu, nc cic 11 ce :eIemLrc, c FcrIcric n 54, ce
10 ce :eIemLrc ce 200, ccm c: principci: Irechc::
C FFESlDENIE DC lNSIlIUIC DC F/IFlMCNlC HlSICFlCC E /FIlSIlCC N/ClCN/L - lFH/N |...] re:c|ve:
/rI. 1 FuL|iccr c F|cnc ce MeIc: ce Iecnc|cgic cc lnfcrmccc, nc fcrmc cc /nexc, em cIencimenIc
c: ci:pc:ice: cc crI. 5 cc FcrIcric n 08 SLIl-MFCG, ce 12 ce cgc:Ic ce 200, c pcrIir cc fcrmu|cric
e:IcLe|ecicc pe|c FcrIcric n 11 SLIl-MFCG, ce 31 ce cezemLrc ce 2008, ci:pcn|ve| nc :|Iic
hIIp://fcrm:u:.ccIc:u:.gcv.Lr/:iIe/fcrmu|cric.php.
/rI. 2 E:Ic FcrIcric enIrc em vigcr nc ccIc ce :uc puL|icccc.



14
FESUMC DC FL/NC DE MEI/S
1. MeIc: E|cLcrccc cc FDIl
1.1. Frczc cc meIc: 31/12/200
1.2. /ce: pcrc c|ccnce cc meIc:
1.2.1. Definicc ce cLrcngncic cc FDIl.
1.2.2. /|ccccc cc euipe ce e|cLcrccc cc FDIl.
1.2.3. lcenIificccc cc: cccumenIc: ce referncic.
1.2.4. Fccrcnizccc cc: fichc: ce invenIcric e envic cc: fichc: c: DireIcric:,
SuperinIencncic:, E:criIcric: Icnicc: e Uniccce: E:pecici: cc lFH/N, ccm prczc
pcrc preenchimenIc e reenvic c CGIl.
1.2.5. lcenIificccc ce princ|pic:, cireIrize:, nece::iccce: e cemcncc:.
1.2.. E|cLcrccc cc invenIcric cc: nece::iccce: |ce infcrmccc e ce :i:Iemc: ce
infcrmccc: ce :ervic: ce Il: ce cIuc|izccc cc pcrue ccmpuIccicnc|: ce
ccnIrcIccc ce :ervic:: cc: nece::iccce: ce pe::cc|].
1.2.7. Definicc cc: cireIrize: ce pricrizccc e ce c|ccccc crcmenIcric |pricrizccc cc:
nece::iccce:, pricrizccc cc: meIc: e cce:, p|cnejcmenIc e execucc cc: cce:,
icenIificccc cc: ri:cc:].
1.2.8. Definicc ce cce: ce IrcIcmenIc ce ri:cc:.
1.2.. Definicc ce criIric: ce c|ccccc ce recur:c: humcnc:.
1.2.10. E|cLcrccc cc minuIc cc FDIl e :uc :uLmi::cc c cuIcriccce mcximc pcrc
cprcvccc e puL|icccc.
2. MeIc: ln:IiIuicc ce CcmiI ce Il
2.1. Frczc cc meIc: 31/12/200
2.2. /ce: pcrc c|ccnce cc meIc:
2.2.1. Feunicc ccm c /|Ic Direcc cc ln:IiIuIc, pcrc exp|cnccc e :en:iLi|izccc.
2.2.2. E:cc|hc cc: pcrIicipcnIe: cc CcmiI.
2.2.3. FuL|icccc cc pcrIcric ce in:IiIucicnc|izccc cc CcmiI.
2.2.4. E|cLcrccc cc cgencc ce reunice:.
3. MeIc: Fccrcnizccc cc cmLienIe ce Il
3.1. Frczc cc meIc: 30/0/2010
3.2. /ce: pcrc c|ccnce cc meIc:
3.2.1. ln:ercc cc pccrcnizccc ccmc nece::iccce nc FDIl.
3.2.2. UIi|izccc cc: fichc: ce cicgnc:Iicc cc FDIl ccmc meic ce |evcnIcmenIc cc
cmLienIe ce Il ce cccc umc cc: uniccce: cc lFH/N.
3.2.3. Feunicc ce cccumenIc: ce referncic {e-Fing/e-Mcg) pcrc emLc:cmenIc cc
pccrcnizccc.
3.2.4. E|cLcrccc e puL|icccc ce pcrIcric: e:Iipu|cncc c pc||Iicc ce pccrcnizccc cc
cmLienIe ce Il.
3.2.5. Divu|gccc cc pccrcnizccc enIre c: uniccce: cc lFH/N.
4. MeIc: McpecmenIc ce :i:Iemc:
4.1. Frczc cc meIc: 30/0/2010
4.2. /ce: pcrc c|ccnce cc meIc:
4.2.1. CcnIcIc ccm c SLIl pcrc cux||ic nc |evcnIcmenIc ce cce: ce mcpecmenIc ce
:i:Iemc:.
4.2.2. Definicc cc: :i:Iemc: c :erem univer:c|izccc:.
4.2.3. Fevi:cc ce Iccc: c: :i:Iemc: ccrpcrcIivc:, vi:cncc c univer:c|izccc.
4.2.4. E|cLcrccc ce crcncgrcmc ce cccpIccc, cc:c nece::cric, cc: :i:Iemc: ue :ercc


147
univer:c|izccc:.
4.2.5. FuL|icccc nc FcrIc| cc ScfIwcre FL|icc.
5. MeIc: E|cLcrccc ce Fc||Iicc ce Segurcnc
5.1. Frczc cc meIc: 30/0/2010
5.2. /ce: pcrc c|ccnce cc meIc:
5.2.1. ln:ercc cc e|cLcrccc cc pc||Iicc ccmc nece::iccce nc FDIl.
5.2.2. Feunicc e cnc|i:e ce cccumenIc: ce referncic {GcLineIe ce Segurcnc
ln:IiIucicnc|) pcrc emLc:cmenIc cc pc||Iicc.
5.2.3. Fevi:cc ce cccumenIc: jc e|cLcrccc: nc ln:IiIuIc.
5.2.4. E|cLcrccc e puL|icccc ce pcrIcric: e:Iipu|cncc c pc||Iicc ce :egurcnc ce Il.
5.2.5. Divu|gccc cc pc||Iicc enIre c: uniccce: cc lFH/N.
. MeIc: E|cLcrccc cc p|cnejcmenIc crcmenIcric
.1. Frczc cc meIc: 30/12/200
.2. /ce: pcrc c|ccnce cc meIc:
.2.1. ln:ercc cc e|cLcrccc cc p|cnejcmenIc ccmc nece::iccce nc FDIl.
.2.2. Execucc cc ccc 1.2.7 - Definicc cc: cireIrize: ce pricrizccc e ce c|ccccc
crcmenIcric |pricrizccc cc: nece::iccce:, pricrizccc cc: meIc: e cce:,
p|cnejcmenIc e execucc cc: cce:, icenIificccc cc: ri:cc:].
.2.3. Feunicc e cnc|i:e ce cccumenIc: ce p|cnejcmenIc crcmenIcric cc ln:IiIuIc.
.2.4. SuLmi::cc cc p|cnejcmenIc c ceci:cc cc CcmiI Ge:Icr ce Il.
7. MeIc: Me|hcric cc prcce::c ce p|cnejcmenIc e ge:Icc ce ccnIrcIc:
7.1. Frczc cc meIc: 31/12/2010
7.2. /ce: pcrc c|ccnce cc meIc:
7.2.1. CcpcciIccc cc euipe cc CGIl nc: cur:c: cc SLIl.EN/F |em cnccmenIc].
7.2.2. CcpcciIccc ce cuIrc: cci: ccmpcnenIe: cc euipe cc CGIl nc: cur:c: cc SLIl.EN/F.
7.2.3. CcpcciIccc cc: ccmi::ce: ce |iciIccc ce Iccc c pc|: em prcce::c: ce
ccnIrcIccc ce :ervic: ce Il, c |uz cc lN 04.
7.2.4. CcpcciIccc ce funcicncric: ce cuIrc: cepcrIcmenIc: em ge:Icc ce ccnIrcIc:.
8. MeIc: IreincmenIc: e:pec|ficc: pcrc ge:Icc ce Il
8.1. Frczc cc meIc: 31/12/2010
8.2. /ce: pcrc c|ccnce cc meIc:
8.2.1. CcpcciIccc cc euipe cc CGIl nc: cur:c: cc SLIl.EN/F |em cnccmenIc].
8.2.2. CcpcciIccc ce cuIrc: cci: ccmpcnenIe: cc euipe cc CGIl nc: cur:c: cc SLIl.EN/F.
8.2.3. CcpcciIccc cc: ccmi::ce: ce |iciIccc ce Iccc c pc|: em prcce::c: ce
ccnIrcIccc ce :ervic: ce Il, c |uz cc lN 04.
8.2.4. CcpcciIccc ce funcicncric: ce cuIrc: cepcrIcmenIc: em ge:Icc ce ccnIrcIc: ce Il.
8.2.5. CcpcciIccc ce funcicncric: cc CGIl em frcmewcrk: ce Gcverncnc ce Il ciIccc:
nc E:IrcIgic Gerc| ce Il.

CucnIc c primeirc meIc, ncc ccn:eguimc: perccrrer Iccc: c: eIcpc: nece::cric: cc :eu
cumprimenIc, :cLreIucc c: re|ccicnccc: cc invenIcric cc pcrue ccmpuIccicnc| cc:
uniccce: e cc: criIric: ce c|ccccc ce recur:c: humcnc:. Mc: i::c ncc invc|icc c prcpric
FDIl, umc vez ue, ccmc cfirmccc nc lnIrccucc, :uc revi:cc cccnIecerc nc primeirc
Irime:Ire cc prcximc cnc. Suc puL|icccc urgenIe pcrc cIencer cc crIigc 2
c
cc FcrIcric n


148
8, ce mccc ue ncc :e invicLi|ize c ccnIrcIccc ce :ervic:, :cLreIucc c: ccnIicc: nc:
reccmenccce: 13.3.1 e 13.3.2.
/ :eguncc meIc urgenIe e jc fci exp|crccc cc |cngc ce:Ie cccumenIc, nc:
reccmenccce: 14.3.1, 14.3.2 e 14.3.3. /: cIiviccce: re|cIivc: c Ierceirc meIc IcmLm jc
fcrcm minucic:cmenIe ceIc|hccc:, ce mccc ue Iccc: c: ccnjunIc: ce reccmenccce:
inc|uem c|gum Iipc ce cefinicc e fcrmc|izccc cc pccrce: pcrc Iccc: c: uniccce: cc
lFH/N.
/ ucrIc meIc :e ce:envc|verc cc |cngc cc imp|emenIccc cc F|cnc ce Si:Iemc: ce
lnfcrmccc, pci: e|c :e refere c: pc::iLi|iccce: ce c ln:IiIuIc in:erir ccnIriLuice: reci: nc
FcrIc| cc ScfIwcre FL|icc, |c cencminccc ce univer:c|izccc ce :i:Iemc:. / uinIc meIc jc
e:Ic mcIeric|izccc nc reccmencccc 8.1.3.14, c|c::ificccc ccmc meIc ce curIc prczc. /
:exIc meIc cuIrc pcnIc em ue c lFH/N :e cIrc:cu, em vi:Ic cc: mcvimenIc: ce
ccnIingencicmenIc e ce:ccnIigencicmenIc crcmenIcric pcr ue pc::cu cc |cngc cc:
|Iimc: me:e:, nc cmLiIc cc: /ce: ce lnfcrmcIicc. De::e mccc, c p|cnejcmenIc
crcmenIcric cc crec ce Il e c reIcmccc cc: /ce: ce lnfcrmcIicc, exIinIc: cc F|cnc
F|uricnuc| cc lFH/N, e:Icc in:ericc:, re:pecIivcmenIe, ccmc reccmenccce: 14.3.7 e 14.3.8.
/ :Iimc e c ciIcvc meIc jc :e enccnIrcm em cnccmenIc, nc ue Icnge c ccpcciIccc cc
euipe cc CGIl nc: cur:c: cc SLIl.EN/F. C cur:c pcrc c: funcicncric: cc lFH/N nc:
prcce::c: ce ccnIrcIccc ce :ervic: ce Il e:Icvc prcgrcmccc pcrc cccrrer em 200, c
ue ncc fci pc::|ve|, cevicc c ccncenIrccc cc euipe nc e|cLcrccc ce:Ie FDIl e cc:
prcce::c: pcrc ccnIrcIccc cc: :ervic: ce mcnuIencc cc infrc-e:IruIurc e cc fcLricc ce
:cfIwcre. / Cccrcenccc-Gerc| ce Ge:Icc ce Fe::cc: cerIcmenIe cuxi|icrc nc
cumprimenIc cc: reccmenccce: 13.3.4 e 13.3.5.
CucnIc cc crIigc 4
c
cc FcrIcric n 8, perceLe-:e c|crc inIencc cc SLIl.MF em cciLir Iccc e
uc|uer c|ccccc ce pc:Ic: ce IrcLc|hc nc prcce::c ce Ierceirizccc ce :ervic: ce Il, e
em in:erir ccmprcvccc ce re:u|Iccc: ccmpcI|vei: ccm c pc:Ic: cefinicc:, em ccn:cncncic
ccm c lN 04. Ccn:icercncc ue c vigncic cc ccnIrcIc cIuc| ce pre:Iccc ce :ervic:
firmccc ccm c empre:c Fc|iecrc lnfcrmcIicc, Ccn:u|Icric e Servic: LIcc expirc cenIrc ce
Ir: me:e:, Ic|vez ncc :ejc nece::cric e|cLcrcr e::e Iermc cciIivc. Mc: e::c infcrmccc
cincc ceve :er revi:Ic pe|c Ccn:u|Icric Jur|cicc cc lFH/N. De uc|uer fcrmc, c ue:Icc cc
mcIuriccce crgcnizccicnc| ceve :er cmp|cmenIe ccn:icerccc pci: c lFH/N, cIuc|menIe,
c|m ce ncc pc::uir uccrc ce pe::cc|, ncc ci:pce ce ferrcmenIc: Iecnc|cgicc: ce
cfericc cc: :ervic:: Iucc e:Ic :encc ccn:Iru|cc cgcrc, c pcrIir cc prcpric FDIl.



14
15.2. Feccmenccce:
n
o
kecomendoo
C|oss|||coo
Iemporo|
15.3.1 FepeIe-:e c reccmencccc 14.3.1. lmecicIc
15.3.2 FuL|icccc ce pcrIcric in:IiIuincc c euipe ce e|cLcrccc cc FDIl. lmecicIc
15.3.3 Fevi:cc cc ccnIrcIc vigenIe e cc nece::iccce ce Iermc /ciIivc. lmecicIc
15.3.4 /vc|iccc cc F|cnc ce MeIc: puL|icccc e, :e preci:c, puL|icccc ce prczc: fccI|vei:. lmecicIc
15.3.5 FepeIe-:e c reccmencccc 14.3.7. lmecicIc




150






151












1. F|cnc: ce /cc


C |Iimc ccp|Iu|c ce:Ie IrcLc|hc c reunicc ce Iccc: c: reccmenccce: ci:per:c: cc
|cngc cc IexIc, ccm inIencc ce fcrnecer umc cmp|c vi:cc cc ccminhc c :er Iri|hccc nc:
prcximc: cnc:. / cccc umc cc: reccmenccce: ccrre:pcncem c re:pecIivc uniccce
execuIcrc, c in:Icncic ce cprcvccc e c previ:cc crcmenIcric. / imp|emenIccc ce
cccc umc ce|c: cepence inIrin:eccmenIe cc cIuccc ce::e: Ir: fcIcre:.

1.1. Definicc cc: p|cnc: ce ccc
/: prcximc: pcginc: ccnIm c |i:Ic ce Iccc: c: reccmenccce: cnIericrmenIe cefinicc:, nc
crcem em ue fcrcm cpre:enIccc:. Ccmc Iccc: :cc ce exIremc impcrIcncic e pccem :er
ccn:icerccc: urgenIe:, c: criIric: ce pricrizccc cepencercc ce cefinicc mci: e:pec|ficc


152
e cprcvccc pe|c CcmiI Ge:Icr ce Il, ue cincc :erc imp|emenIccc, ccnfcrme ceIerminc
c |egi:|ccc, ccm :eu: :uLgrupc: previ:Ic: nc: reccmenccce: 11.3.5, 11.3. e 12.5.1 e
14.3.3.
Ccmc pcnIc ce pcrIicc, prcpce-:e cui c c|c::ificccc ce cccc umc cc: reccmenccce:
pcr ccre: ciferenIe: in:ericc: nc crcncgrcmc, ce cccrcc ccm c IcLe|c .
Ccr C|c::ificccc Definicc
E:IruIurcnIe:
Scc c: reccmenccce: ue, :e imp|emenIccc:, c|Iercrcc e:IruIurc|menIe c
lFH/N, fcrIc|ecencc, cincmizcncc e mccernizcncc c ln:IiIuIc ccmc um Iccc,
c|m ce :c|ucicncr um cmp|c ccnjunIc ce ceficincic:.
Cr|Iicc:
Scc c: reccmenccce: ue cevem :er imp|emenIccc: pcrc mcnIer c
ccnIinuiccce cc: :ervic: cIuci:, :em c|Ierccc e:IruIurc|, mc: ccm mcicr
uc|iccce e rcpicez nc perfcrmcnce crgcnizccicnc|.
Feccmenccvei:
Scc c: reccmenccce: ue, :e ncc imp|emenIccc: |cgc, ncc ccu:crcc IcnIc:
prcL|emc: nc execucc cc: cIiviccce:. Gerc|menIe, :cc c: reccmenccce:
ceixccc: pcrc c: cnc: 2011 e 2012.
IcLe|c - Frcpc:Ic ce criIric: ce pricrizccc cc: cce:

EnIreIcnIc, c ue:Icc cc: recur:c: humcnc: crucic| nc execucc cc: Icrefc:.
Ccn:icercncc ue c lFH/N pc::crc pe|c: prcce::c: ce reccnIrcIccc ce Iccc: c: :eu:
:ervic: ce Il, umc vez ue expirc em Lreve c vigncic cc ccnIrcIc ccm c empre:c
Ierceirizccc, c: euipe: cIuci: ncc ccn:eguircc cL:crver Iccc c ccrgc ce IrcLc|hc, cc:c
hcjc prcL|emc: nc: |iciIcce:. De::e mccc, :ercc mcrcccc: nc ccr verce
c: cIiviccce: ue pccercc :er execuIccc: ccm c: cIuci: euipe:.




153
1.1.1. F|cnc: ce /cc pcrc MicrcinfcrmcIicc

7 - M|cro|n|ormt|co
7.1 - Estoes de Irobo|ho e Computodores Fortte|s
n
o
kecomendoo Execuo Aprovoo
Oromento
|em F$]
2010 2011 2012 2013
7.1.3.1 Fec|izccc cc invenIcric ce hcrcwcre ce Iccc: c: uniccce: cc
lFH/N.
CGIl Iccc: c: uniccce: Execucc inIernc

7.1.3.2 Definicc e fcrmc|izccc cc: pccrce: ce uIi|izccc ce hcrcwcre
e :cfIwcre ce micrcinfcrmcIicc nc lFH/N, ccm e|cLcrccc cc
Fc||Iicc ce Fencvccc e Di:IriLuicc ce EuipcmenIc:. lnc|u:cc
ce pccrce: pcrc c: euipcmenIc: receLicc: pcr meic ce Iermc:
ce /ju:Ic ce CcncuIc e :u:pen:cc cc prcIicc ce mcnIcgem ce
ccmpuIcccre:.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

7.1.3.3 Fec|izccc ce e:Iucc ce vicLi|iccce ce rec|izccc ce prcce::c
|iciIcIcric nicc pcrc Iccc: c: uniccce: cc lFH/N.
CGIl, CGLCG CcmiI Ge:Icr ce Il,
DF/, uniccce:
Execucc inIernc

7.1.3.4 /ui:icc ce euipcmenIc: e perifricc:, Iencc em vi:Ic c
ccncur:c pL|icc cIuc|menIe em cnccmenIc.
CGIl, CGLCG,
uniccce:
DF/, uniccce: 50.400,00

7.1.3.5 Fencvccc ce 257 cc pcrue ce micrcccmpuIcccre: e
ncIeLcck: jc exi:IenIe: |:em ccn:icercr c iIem 7.1.3.3].
CGIl, CGLCG,
uniccce:
DF/, uniccce: 7.000,00

7.1.3. Fencvccc ce 257 cc pcrue ce micrcccmpuIcccre: e
ncIeLcck:.
CGIl, CGLCG,
uniccce:
DF/, uniccce: 7.000,00

7.1.3.7 Fencvccc ce 257 cc pcrue ce micrcccmpuIcccre: e
ncIeLcck:.
CGIl, CGLCG,
uniccce:
DF/, uniccce: 7.000,00

7.1.3.8 Fencvccc ce 257 cc pcrue ce micrcccmpuIcccre: e
ncIeLcck:.
CGIl, CGLCG,
uniccce:
DF/, uniccce: 7.000,00

7.1.3. SuL:IiIuicc ce Iccc: c: mcniIcre: cc Iipc CFI pcr LCD, ce
cccrcc ccm c cefinicc nc: iIen: 7.1.3.1 e 7.1.3.2.
CGIl, CGLCG,
uniccce:
DF/, uniccce: / cefinir

7.1.3.10 Su:pen:cc cc prcIicc ce mcnIcgem ce micrcccmpuIcccre: nc:
uniccce: cc lFH/N
CGIl DF/, uniccce: Execucc inIernc





154
7.2 - So|twores Gero|s e Espec||cos
n
o
kecomendoo Execuo Aprovoo
Oromento
|em F$]
2010 2011 2012 2013
7.2.3.1 Fec|izccc cc invenIcric ce :cfIwcre ce Iccc: c: uniccce: cc
lFH/N.
CGIl Iccc: c: uniccce: Execucc inIernc

7.2.3.2 FepeIe-:e c reccmencccc 7.1.3.2. CGIl CcmiI Ge:Icr ce Il Execucc inIernc

7.2.3.3 lnc|u:cc, nc: |iciIcce: fuIurc: ce micrcccmpuIcccre:, cc
ccnjunIc ce :cfIwcre gerc| prcprieIcric, cefinicc ce cccrcc ccm
c iIem 7.2.3.2.
CGIl, CGLCG,
uniccce:
DF/, uniccce: Execucc inIernc

7.2.3.4 LevcnIcmenIc cc: cemcncc: pcr :cfIwcre: e:pec|ficc: em Iccc:
c: uniccce: cc lFH/N.
CGIl Iccc: c: uniccce: Execucc inIernc

7.2.3.5 E|cLcrccc cc Fc||Iicc ce Fegu|crizccc ce ScfIwcre
FrcprieIcric, c pcrIir cc: iIen: 7.2.3.1 e 7.2.3.4.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

7.2.3. LiciIccc cc: :c|uce: cpcnIccc: nc iIem 7.2.3.5. CGIl, CGLCG,
uniccce:
DF/, uniccce: / cefinir

7.2.3.7 CciLir Iccc e uc|uer in:Ic|ccc e uIi|izccc ce :cfIwcre ccm
|icenc invc|icc, em Iccc: c: uniccce: cc lFH/N.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

7.3 - Serv|os de Impresso e D|g|to||zoo
n
o
kecomendoo Execuo Aprovoo
Oromento
|em F$]
2010 2011 2012 2013
7.3.3.1 Fec|izccc cc invenIcric ce hcrcwcre ce Iccc: c: uniccce: cc
lFH/N, inc|uincc c |evcnIcmenIc cc: :ervic: ce impre::cc e
cigiIc|izccc
CGIl Iccc: c: uniccce: Execucc inIernc

7.3.3.2 lnc|u:cc cc: reui:iIc: ce impre::cc e cigiIc|izccc nc: pccrce:
ce uIi|izccc ce hcrcwcre e :cfIwcre ce micrcinfcrmcIicc nc
lFH/N |iIem 7.1.3.2], ccm e|cLcrccc cc Fc||Iicc ce lmpre::cc
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

7.3.3.3 Fec|izccc ce e:Iucc ce vicLi|iccce ce e:IruIurccc ce pcc| ce
impre::crc: incivicuci: em rece, ccmc mecicc pc|icIivc nc:
uniccce:, enucnIc :e e:IcLe|ecem c: iIen: 7.3.3.4 e 7.3.3.5.
CGIl, uniccce: CcmiI Ge:Icr ce Il Execucc inIernc

7.3.3.4 Fec|izccc ce ncvc prcce::c ce ccnIrcIccc ce :ervic: ce
cuI:curcing ce impre::cc, ccnIemp|cncc cumenIc cc vc|ume,
e:pecificiccce: ce u:ucric:, :cfIwcre ce ccnIrc|e ce ccIc: e
cigiIc|izccc ce cccumenIc:. E::e ccnIrcIc ceve e:Icr :cL
ge:Icc cc Cccrcenccc-Gerc| ce Iecnc|cgic cc lnfcrmccc.
CGIl, CGLCG DF/ Cercc ce
F$ 00.000,00 cnuci:



155
7.3.3.5 Di::eminccc cc: :c|uce: cccIc: enIre c: SuperinIencncic: e
cuIrc: uniccce: ce:cenIrc|izccc:
CGIl Iccc: c: uniccce: Execucc inIernc

7.3.3. Fecc|himenIc cc: impre::crc: incivicuci: e :uc rec|ccccc nc:
GcLineIe:, :e nece::cric.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

7.3.3.7 Fencvccc ce 407 cc pcrue ce impre::crc: cc: GcLineIe:
CGIl, CGLCG,
uniccce:
DF/, uniccce: 5.800,00

7.3.3.8 Fencvccc ce 307 cc pcrue ce impre::crc: cc: GcLineIe:
CGIl, CGLCG,
uniccce:
DF/, uniccce: 41.400,00

7.3.3. Fencvccc ce 307 cc pcrue ce impre::crc: cc: GcLineIe: CGIl, CGLCG,
uniccce:
DF/, uniccce: 41.400,00

7.4 - Fer||r|cos
n
o
kecomendoo Execuo Aprovoo
Oromento
|em F$]
2010 2011 2012 2013
7.4.3.1 Fec|izccc cc invenIcric ce hcrcwcre ce Iccc: c: uniccce: cc
lFH/N, inc|uincc c |evcnIcmenIc cc: perifricc: exi:IenIe:.
CGIl Iccc: c: uniccce: Execucc inIernc

7.4.3.2 lnc|u:cc cc: reui:iIc: ce weLccm, micrcfcne:, fcne: ce cuvicc,
ccixc: ce :cm, |eiIcre: cIicc:, pencrive:, e:IcLi|izcccre:, HD
exIernc:, prcjeIcre: mu|Iim|cic e Ie|c: ce prcjecc, enIre cuIrc:
ci:pc:iIivc:, nc: pccrce: ce uIi|izccc ce hcrcwcre e :cfIwcre ce
micrcinfcrmcIicc nc lFH/N |iIem 7.1.3.2]. lnc|u:cc cc:
nece::iccce: ce ccnIrc|e cc ci:IriLuicc cc: pencrive: pcr pcrIe
cc /|mcxcrifccc.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

7.4.3.3 Di::eminccc cc: :c|uce: cccIc: enIre c: SuperinIencncic: e
cuIrc: uniccce: ce:cenIrc|izccc:.
CGIl Iccc: c: uniccce: Execucc inIernc

7.4.3.4 ln:ercc cc cui:icc ce pencrive:, ccm ccrccIer|:Iicc:
e:IcLe|ecicc: nc iIem 7.4.3.2, em |iciIcce: ce mcIeric| ce
ccn:umc.
CGIl Iccc: c: uniccce: Execucc inIernc

7.4.3.5 CcnIrcIccc ce empre:c pcrc e|cLcrccc ce |evcnIcmenIc,
:uL:IiIuicc, cIerrcmenIc e e:IcLi|izccc cc rece e|Iricc cc:
Sece: cc lFH/N |8rc:||ic e Fic ce Jcneirc].
CGIl, CGLCG DF/ / cefinir

7.4.3. CcnIrcIccc ce empre:c pcrc e|cLcrccc ce |evcnIcmenIc,
:uL:IiIuicc, cIerrcmenIc e e:IcLi|izccc cc rece e|Iricc ce
Iccc: c: uniccce: cc lFH/N.
CGIl, CGLCG,
uniccce:
DF/ / cefinir

7.4.3.7 LiciIccc cc: :ervic: ce Ie|efcnic VclF |previ:Ic: mci:
ceIc|hcccmenIe nc iIem 10.3.15].
CGIl CcmiI Ge:Icr ce Il 00.000,00



15
7.4.3.8 /ui:icc ce p|ccc: pcrc inIegrccc ce rcmci: VclF, cpcre|hc:
ce Ie|efcnic VclF, prcjeIcre:, Ie|c: e euipcmenIc: ce |eiIurc
cIicc pcrc Iccc: c: uniccce:.
CGIl, CGLCG,
uniccce:
DF/ 15.200,00

7.5 - Cert|||codos D|g|to|s Ind|v|duo|s
n
o
kecomendoo Execuo Aprovoo
Oromento
|em F$]
2010 2011 2012 2013
7.5.3.1 Definicc cc pccrcc ce cerIificccc: cigiIci: pcrc u:c pe::cc|.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

7.5.3.2 SuLmi::cc cc cerIificccc rciz cc lFH/N c umc cuIcriccce
cerIificcccrc pcrc vc|icccc.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

7.5.3.3 LevcnIcmenIc cc: nece::iccce: ce cerIificccc e|eIrcnicc enIre
c: u:ucric:.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

7.5.3.4 /ui:icc ce Icken: ccm cerIificccc: cigiIci: pcrc c: u:ucric:. CGIl DF/ 250.000,00

7. - Gesto de M|cro|n|ormt|co
n
o
kecomendoo Execuo Aprovoo
Oromento
|em F$]
2010 2011 2012 2013
7..3.1 LiciIccc pcrc ccnIrcIccc ce Euipe ce SupcrIe cc U:ucric,
ccm mci: ucnIiccce e mci: uc|iccce ce prcfi::icnci:, pcrc c:
Sece: cc lFH/N em 8rc:||ic e nc Fic ce Jcneirc, exigincc-:e c:
me|hcre: prcIicc: lIlL pcrc cIencimenIc.
CGIl, CGLCG DF/ 500.000,00 cnuci:

7..3.2 /mp|iccc cc cux||ic c: uniccce: ce:cenIrc|izccc: nc
ccnIrcIccc ce :eu: :ervic:.
CGIl, CGLCG,
uniccce:
DF/, uniccce: Execucc inIernc

7..3.3 FeIcmccc cc Expre::c CGIl, ccm puL|icccc :emcnc|.
CGIl DF/ Execucc inIernc

7..3.4 Evc|ucc cc Si:Iemc ce CcnIrc|e ce Chcmccc: e Crcen: ce
Servic.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

7..3.5 Di:IriLuicc cc Si:Iemc pcrc Iccc: c: uniccce: |c pcrIir cc
finc|izccc cc: iIen: 7..3.2 e 7..3.4].
CGIl, uniccce: Uniccce: Execucc inIernc

7..3. Definicc ce p|cnc cnuc| ce IreincmenIc em micrcinfcrmcIicc
pcrc c: u:ucric: cc lFH/N, ce cccrcc ccm :uc e:IrcIgic gerc|
ce ccpcciIccc.
CGIl, CCGEF CcmiI Ge:Icr ce Il Execucc inIernc

7..3.7 Execucc cc p|cnc cnuc| ce IreincmenIc em micrcinfcrmcIicc |c
pcrIir cc finc|izccc cc iIem 7..3.].
CGIl, CCGEF DF/ / cefinir

7..3.8 Fec|izccc cc mccu|c 2 cc cur:c DGIl pcrc funcicncric: cc
CGIl, CCGEF DF/, CcmiI Ge:Icr 30.000,00



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158
8.1.3. LevcnIcmenIc cc ccnjunIc ncrmcIivc nccicnc| e inIernccicnc|
ccrre|cIc c: rece: |ccci:, rece: W/N e VFN |ccp|Iu|c ], e
:egurcnc cc infcrmccc.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

8.1.3.7 LiciIccc, :e nece::cric, cc: ncrmc: cefinicc: nc iIem 8.1.3..
CGIl, CGLCG DF/ / cefinir

8.1.3.8 Definicc ce pccrce: Iecnc|cgicc: pcrc prcjeIc ce rece: |ccci:
ccnIemp|cncc Iecnc|cgic ce ccLecmenIc e:IruIurccc, rece
wire|e::, :c|ucc ce Lcckup e :Icrcge.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

8.1.3. LiciIccc pcrc ccn:IiIuicc ce rece |ccc| em uniccce: ue cincc
ncc c pc::uem.
CGIl CcmiI Ge:Icr ce Il Cercc ce 50.000,00
pcr uniccce

8.1.3.10 Fevi:cc cc :c|ucc ce Lckcup e :Icrcge exi:IenIe nc Sece em
8rc:||ic e, :e nece::cric, prcvicencicr cui:icc ce :c|ucc mci:
cprcpriccc.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

8.1.3.11 Definicc, ncrmcIizccc e imp|cnIccc ce pc||Iicc ce Lcckup e
:Icrcge em Iccc: c: uniccce: cc lFH/N.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

8.1.3.12 CcpcciIccc cc: Icnicc: nc :c|ucc ce Lcckup e :Icrcge
cefinicc.
CGIl CcmiI Ge:Icr ce Il / cefinir

8.1.3.13 Fec|izccc ce |iciIccc pcrc remcce|ccc ce rece: |ccci: em
uniccce: ccm ceficincic:, ce cccrcc ccm c: pccrce:
Iecnc|cgicc: cefinicc: nc iIem 8.1.3.8.
CGIl CcmiI Ge:Icr ce Il Cercc ce 50.000,00
pcr uniccce

8.1.3.14 Definicc cc Fc||Iicc ce Segurcnc cc lnfcrmccc, ccnfcrme
ncrmc: nccicnci: e inIernccicnci:: cefinicc ce pc||Iicc ce
uIi|izccc ce recur:c: Iecnc|cgicc: e cce::c c cIivc: ce
infcrmccc, ccnfcrme iIem 7.1 cc ncrmc /8NI N8F lSC/lEC
27002:2005.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

8.1.3.15 Frc:peccc, cerIificccc e imp|cnIccc, :e nece::cric, ce ncvc
:c|ucc ce cuIenIicccc nc rece cc lFH/N.
CGIl CcmiI Ge:Icr ce Il / cefinir

8.1.3.1 Fevi:cc cc: funcicnc|iccce: cc: :cfIwcre: Munin e McniI:
prc:peccc, cerIificccc e imp|cnIccc, :e nece::cric, ce ncvc
:c|ucc ce gerencicmenIc ce Ircfegc e ce ci:pcniLi|iccce ce
cIivc: ce rece.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

8.1.3.17 Finc|izccc cc: Ie:Ie: cc C/ClC: prc:peccc, cerIificccc e
imp|cnIccc, :e nece::cric, ce :c|ucc ccmp|emenIcr ce
invenIcric ce hcrcwcre e :cfIwcre nc: rece: |ccci:.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

8.1.3.18 lmp|cnIccc cc: :c|uce: cc: iIen: 8.1.3.4, 8.1.3.1 e 8.1.3.17 em
Iccc: c: rece: |ccci: cc lFH/N.
CGIl, uniccce: CcmiI Ge:Icr ce Il Execucc inIernc

8.1.3.1 Definicc, ncrmcIizccc e imp|cnIccc ce ncvc cruiIeIurc ce
CGIl CcmiI Ge:Icr ce Il Execucc inIernc



15
firewc||, lDS e lFS, :eguncc pccrce: e ncrmc: nccicnci: e
inIernccicnci:.
8.1.3.20 Definicc ce FrccecimenIc: Cperccicnci: Fccrcc pcrc rcIinc:
ce ge:Icc e mcnuIencc ce rece: |ccci:, ccm mcpecmenIc cc:
prcce::c: e rcIinc:, mcIeric|izccc cc: f|uxc: e crcui: ce
cIencimenIc.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

8.1.3.21 LiciIccc e ccnIrcIccc ce empre:c pcrc mcnuIencc ce rece
|cgicc cc: uniccce: cc lFH/N.
CGIl, CGLCG DF/ 500.000,00 cnuci:

8.1.3.22 Fencvccc ce 407 cc pcrue ce :wiIche:. CGIl CcmiI Ge:Icr ce Il 100.000,00

8.1.3.23 Fencvccc ce 307 cc pcrue ce :wiIche:. CGIl CcmiI Ge:Icr ce Il 75.000,00

8.1.3.24 Fencvccc ce 307 cc pcrue ce :wiIche:.
CGIl CcmiI Ge:Icr ce Il 75.000,00

8.1.3.25 /ui:icc ce 02 :wiIche: fiLer chcnne|.
CGIl CcmiI Ge:Icr ce Il 180.000,00

8.1.3.2 Fec|izccc ce |iciIccc ce SwiIche: Wire|e:: pcrc c: uniccce: em
ue e::c :c|ucc fcr nece::cric.
CGIl, uniccce: CcmiI Ge:Icr ce Il / cefinir: cccc um
cu:Ic 35.000,00

8.1.3.27 Fec|izccc ce |iciIccc ce /cce:: FcinI: pcrc c: uniccce: em
ue e::c :c|ucc fcr nece::cric.
CGIl, uniccce: CcmiI Ge:Icr ce Il / cefinir

8.1.3.28 Muccnc cc ccfre pcrc cuIrc |ccc|. CGIl DF/ / cefinir

8.1.3.2 Definicc, e|cLcrccc e civu|gccc cc F|cnc ce CcnIingncic,
ccnfcrme ncrmc: nccicnci: e inIernccicnci:, :cLreIucc /8NI N8F
lSC/lEC 27001.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

8.1.3.30 /Iivccc cc funcicnc|iccce VLcn cc: :wiIche:. CGIl DF/ Execucc inIernc

8.2 - O Centro de Frocessomento de Dodos
n
o
kecomendoo Execuo Aprovoo
Oromento
|em F$]
2010 2011 2012 2013
8.2.2.1 LevcnIcmenIc cc vc|umeIric ce cccc: em Iccc: c: uniccce:.
CGIl Iccc: c: uniccce: Execucc inIernc

8.2.2.2 ln:Ic|ccc ce Icmccc: e|Iricc: nc CFD ce 8rc:||ic, em
pcrc|e|i:mc recunccnIe, pcrc c: euipcmenIc: recm
ccuiricc:.
CGIl, CGLCG DF/ 4.000,00

8.2.2.3 Fec|izccc ce invenIcric cc CFD ce Iccc: c: uniccce: cc lFH/N.
CGIl Iccc: c: uniccce: Execucc inIernc

8.2.2.4 E|cLcrccc ce mcce|c: ce :c|c-ccfre, ce cccrcc ccm c
CGIl CcmiI Ge:Icr ce Il Execucc inIernc



10
Icmcnhc e c ccmp|exiccce ce cccc umc cc: uniccce:.
8.2.2.5 Definicc, junIc cc ccnccm|nic, cc pc::iLi|iccce ce expcn:cc cc
CFD ce 8rc:||ic.
CGIl, CGLCG DF/ Execucc inIernc

8.2.2. LiciIccc ce :c|c-ccfre pcrc c Sece ce 8rc:||ic, ccm Iccc: c:
reui:iIc: ce :egurcnc, ccncicicncmenIc ce cr e i|uminccc |c
pcrIir cc finc|izccc cc iIem 8.2.2.5].
CGIl CcmiI Ge:Icr ce Il 4.000.000,00

8.2.2.7 LiciIccc ce :erviccre: |ucnIiccce ceIerminccc c pcrIir cc
finc|izccc cc iIem 8.2.2.1].
CGIl CcmiI Ge:Icr ce Il / cefinir

8.2.2.8 Fevi:cc e cceuccc cc ccLecmenIc e:IruIurccc cc CFD. CGIl CcmiI Ge:Icr ce Il 8.000,00

8.2.2. CcnIrcIccc ce prcjeIc ce remcce|ccc cc: in:Ic|cce:
e|Iricc:, ccm Iccc: c: reui:iIc: ce :egurcnc e SFD/:
pc::iLi|iccce ce ccnIrcIccc ce cLrc: ce e:IcLi|izccc e|Iricc
ce Iccc c Sece em 8rc:||ic. CcnIrcIccc ce ccn:u|Icric pcrc
e:Iucc ce vicLi|iccce ce ccicc ce ccrgc e|Iricc pe|c circuiIc
ce c|imenIccc cc CFD.
CGIl CcmiI Ge:Icr ce Il / cefinir

8.2.2.10 LiciIccc cc: cLrc: ce in:Ic|ccc e|Iricc nc Sece ce 8rc:||ic.
CGLCG DF/ / cefinir

8.2.2.11 LiciIccc ce gercccre: e ncLreck: |ucnIiccce ceIerminccc c
pcrIir cc finc|izccc cc: iIen: 8.2.2.1 e 8.2.2.7].
CGIl CcmiI Ge:Icr ce Il / cefinir

8.2.2.12 LiciIccc ce :c|c:-ccfre mccu|cre:, :erviccre:, ncLreck:,
ccLecmenIc e remcce|ccc e|Iricc ce Iccc: c: uniccce: cc
lFH/N, :e nece::cric.
CGIl CcmiI Ge:Icr ce Il,
uniccce:
/ cefinir

8.2.2.13 Definicc ce prccecimenIc: cperccicnci: pccrcc pcrc rcIinc: ce
ge:Icc e mcnuIencc cc ccIc cenIer em cccrcc ccm c:
ci:cip|inc: cc :ervice :uppcrI cc lIlL.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

8.2.3.14 Frc:peccc e cui:icc ce ferrcmenIc: ce cuIcmccc e
mcniIcrcmenIc cc cmLienIe ce CFD cc lFH/N, IcnIc pcrc c
Sece ucnIc pcrc c: uniccce:.
CGIl CcmiI Ge:Icr ce Il / cefinir

8.2.3.15 Fencvccc ce 407 cc pcrue ce :erviccre: |:em ccn:icercr c
iIem 8.2.2.7].
CGIl CcmiI Ge:Icr ce Il 2.40.000,00

8.2.3.1 Fencvccc ce 307 cc pcrue ce :erviccre:. CGIl CcmiI Ge:Icr ce Il 1.80.000,00

8.2.3.17 Fencvccc ce 307 cc pcrue ce :erviccre:. CGIl CcmiI Ge:Icr ce Il 1.80.000,00





11
8.3 - A Equ|pe de Adm|n|stroo de kedes e Doto Center
n
o
kecomendoo Execuo Aprovoo
Oromento
|em F$]
2010 2011 2012 2013
8.3.2.1 LiciIccc pcrc ccnIrcIccc ce Euipe ce /cmini:Irccc ce
Fece: e Cperccc cc CFD, ccm mci: ucnIiccce e mci:
uc|iccce ce prcfi::icnci:, pcrc c: Sece: cc lFH/N em 8rc:||ic e
nc Fic ce Jcneirc, exigincc-:e c: me|hcre: prcIicc: lIlL pcrc
cIencimenIc. Fcrc c Sece ce 8rc:||ic, nece::cric c ccnIrcIccc
ce :ervic: 18 x 7.
CGIl, CGLCG DF/ 2.850.000,00 cnuci:

8.3.2.2 /mp|iccc cc cux||ic c: uniccce: ce:cenIrc|izccc: nc
ccnIrcIccc ce :eu: :ervic:.
CGIl, CGLCG,
uniccce:
DF/, uniccce: Execucc inIernc

8.3.2.3
FepeIem-:e c: reccmenccce:: 7..3.4, 7..3.5, 7..3..
CGIl, CCGEF,
uniccce:
CcmiI Ge:Icr ce Il / cefinir

8.3.2.4 Definicc ce FrccecimenIc: Cperccicnci: Fccrcc pcrc rcIinc:
ce ge:Icc e mcnuIencc cc ccIc cenIer, ccm mcpecmenIc cc:
prcce::c: e rcIinc:, mcIeric|izccc cc: f|uxc: e crcui: ce
cIencimenIc |c pcrIir cc finc|izccc cc iIem 8.3.2.1].
CGIl CcmiI Ge:Icr ce Il Execucc inIernc




1.1.3. F|cnc: ce /cc pcrc Fece: CcrpcrcIivc: W/N e VFN

- kedes Corporot|vos WAN e VFN
n
o
kecomendoo Execuo Aprovoo
Oromento
|em F$]
2010 2011 2012 2013
.3.1 /Iuc|izccc e finc|izccc cc invenIcric ce en|cce: pre:enIe nc
/nexc 3.
CGIl Iccc: c: uniccce: Execucc inIernc

.3.2 LevcnIcmenIc cc vc|umeIric ce cccc: em Iccc: c: uniccce:,
ccnfcrme iIem 8.2.2.1.
CGIl Iccc: c: uniccce: Execucc inIernc

.3.3 Fcrmc|izccc cc ccnexcc c lnIerneI pcrc c: uniccce:
ce:ccnecIccc:, ccnfcrme /nexc 3.
CGIl DF/, uniccce: / cefinir

.3.4 Fec|izcr e:Iucc ce mcce|cgem ce Ircfegc pcrc cccc uniccce e
men:urcr en|cce ce cccc: icec| pcrc cccc umc ce|c:.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc



12
.3.5 Definicc ce reui:iIc: Iecnc|cgicc: e cc ncvc mcce|c ce
ccnIrcIccc ce :ervic: cc rece W/N, ccnIemp|cncc: cui:icc
ce en|cce, rcIecccre: ccm ccpcciccce ce prcver recunccncic
em cc:c ce uecc ce |ink, e:Iucc ce criIiciccce cc :ervic
cferecicc.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

.3. LiciIccc e imp|cnIccc ce ncvc: :ervic: cc rece W/N
Lc:eccc nc: reui:iIc: Iecnc|cgicc cLIicc: nc iIem .3.5.
CGIl CcmiI Ge:Icr ce Il 30.000,00 men:ci:

.3.7 Fccrcnizccc uc|iIcIivc e ucnIiIcIivc cc: en|cce: ce Iccc: c:
uniccce:, c pcrIir cc: iIen: .3.4 e .3.5.
CGIl CcmiI Ge:Icr ce Il / cefinir

.3.8 FcrnecimenIc ce ccncice: pcrc rein:ercc cc:
SuperinIencncic: nc VFN.
CGIl CcmiI Ge:Icr ce Il / cefinir

.3. E|cLcrccc ce p|cnc ce migrccc ce Iccc: c: e:Icce: ce
IrcLc|hc pcrc c ccm|nic lFH/N.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

.3.10 LiciIccc pcrc in:ercc ce Iccc: c: Uniccce: E:pecici: nc VFN,
ccm cui:icc ce euipcmenIc: e :ervic:.
CGIl CcmiI Ge:Icr ce Il 84.000,00

.3.11 LiciIccc pcrc in:ercc ce Iccc: c: E:criIcric: Icnicc: e Fcrue:
Hi:Icricc: nc VFN, ccm cui:icc ce euipcmenIc: e :ervic:.
CGIl CcmiI Ge:Icr ce Il 72.000,00

.3.12 Fec|izccc ce Ie:Ie: ce Ine| VFN pcrc Iecnc|cgic 3G.
CGIl CcmiI Ge:Icr ce Il / cefinir

.3.13 LevcnIcmenIc ce cuIcriccce: e cuIrc: u:ucric: ue nece::iIcm
cc u:c ce Iecnc|cgic ce ccmunicccc mcve| pcr cpercccrc
Ie|efcnicc.
CGIl CcmiI Ge:Icr ce Il / cefinir

.3.14 LiciIccc ce :ervic 3G ce ccmunicccc mcve| ccm cui:icc
ce mini-mccen: pcrc u:c ce cuIcriccce: e cuIrc: u:ucric: |iIem
.3.13].
CGIl CcmiI Ge:Icr ce Il / cefinir

.3.15 /vc|iccc cc: impccIc: cc FNF e e|cLcrccc ce p|cnc, junIc cc
Mini:Iric cc Cu|Iurc, pcrc in:Ic|ccc em cuIrc: uniccce:.
E|cLcrccc ce p|cnc pcrc exp|crccc cc: Lenef|cic: cc c|Ic
ccnexcc.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

.3.1
E|cLcrccc ce ccrIi|hc: e cur:c: pre:encici: - cu c ci:Icncic -
pcrc ccpcciIccc cc: funcicncric: nc uIi|izccc ce recur:c: cc
VFN.
CGIl, CCGEF CcmiI Ge:Icr ce Il Execucc inIernc








13
1.1.4. F|cnc: ce /cc pcrc Servic: cc DcIc CenIer

10 - Serv|os do Doto Center
n
o
kecomendoo Execuo Aprovoo
Oromento
|em F$]
2010 2011 2012 2013
10.3.1 Fec|izccc ce e:Iucc ccmpcrcIivc enIre c :c|ucc Gccg|e e c
Micrc:cfI Exchcnge, ccmc c|IerncIivc: pcrc c :ervic ce ccrreic
e|eIrcnicc.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

10.3.2 LiciIccc cc: :ervic: ce ccrreic e|eIrcnicc, cpc: ccnc|u:cc cc
iIem 10.3.1.
CGIl CcmiI Ge:Icr ce Il / cefinir

10.3.3 Fcrmc|izccc, pcr meic ce FcrIcric, cc nece::iccce ce :e
infcrmcr c f|uxc ce funcicncric: nc: uniccce:, ce mccc c
prcmcver me|hcr ccnIrc|e :cLre c: ccixc: pc:Ici:: inc|uir :cnce:
em cc:c cc ncc cumprimenIc cc: prerrcgcIivc:.
CGIl, FFCFEF DF/, CcmiI Ge:Icr
ce Il
Execucc inIernc

10.3.4 ln:ercc ce :cripI: ue cuIcmcIizem c L|cueic e c exc|u:cc ce
ccixc: pc:Ici: incIivc:.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

10.3.5 Fevi:cc cc FcrIcric nc 213 e puL|icccc ce ncvc
regu|cmenIccc cc: ccixc: pc:Ici:.
CGIl, FFCFEF DF/, CcmiI Ge:Icr
ce Il
Execucc inIernc

10.3. FuL|icccc ce pcrIcric ce regu|cmenIccc cc criccc cc: :ig|c:
cc ln:IiIuIc.
FFCFEF DF/, GcLineIe Execucc inIernc

10.3.7 E|cLcrccc, civu|gccc e imp|emenIccc ce p|cnc ce
cIuc|izccc cc ncmenc|cIurc cc: ccixc: pc:Ici:.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

10.3.8 Fevi:cc cc: :c|uce: ce cnIi-v|ru: ce ccrreic e|eIrcnicc: cefinicc,
ncrmcIizccc e imp|cnIccc cc :c|ucc: |iciIccc cc :c|ucc.
CGIl CcmiI Ge:Icr ce Il / cefinir

10.3. Frc:peccc, cerIificccc e imp|cnIccc, :e nece::cric, ce ncvc
:c|ucc ce :ervic ce Frcxy e fi|Irc ce ccnIecc.
CGIl CcmiI Ge:Icr ce Il / cefinir

10.3.10 Frc:peccc, cerIificccc e ncrmcIizccc cc mcce|c
Iecnc|cgicc ce vicecccnferncic, ccm inc|u:cc ce :eu: reui:iIc:
nc pccrce: ce uIi|izccc ce hcrcwcre e :cfIwcre ce
micrcinfcrmcIicc nc lFH/N, ccnfcrme iIem 7.1.3.2.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

10.3.11 Frc:peccc, cerIificccc e ncrmcIizccc cc mcce|c
Iecnc|cgicc ce ferrcmenIc: ccrpcrcIivc: ce weLccnferncic e
cc|cLcrccc, ccm inc|u:cc ce :eu: reui:iIc: nc pccrce: ce
uIi|izccc ce hcrcwcre e :cfIwcre ce micrcinfcrmcIicc nc lFH/N,
ccnfcrme iIem 7.1.3.2.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc



14
10.3.12 Frc:peccc, cerIificccc e ncrmcIizccc cc mcce|c
Iecnc|cgicc ce VclF, ccm inc|u:cc ce :eu: reui:iIc: nc pccrce:
ce uIi|izccc ce hcrcwcre e :cfIwcre ce micrcinfcrmcIicc nc
lFH/N, ccnfcrme iIem 7.1.3.2.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

10.3.13 LiciIccc cc: :c|uce: ce vicecccnferncic pcrc c: uniccce:,
ccm imp|cnIccc ce :c|c: ce vicecccnferncic nc: uniccce:.
CGIl CcmiI Ge:Icr ce Il / cefinir

10.3.14 LiciIccc cc: :c|uce: ce ferrcmenIc: ce weLccnferncic e
cc|cLcrccc pcrc c: uniccce:.
CGIl CcmiI Ge:Icr ce Il / cefinir

10.3.15
LiciIccc cc: :c|uce: ce VclF pcrc c: uniccce:.
CGIl CcmiI Ge:Icr ce Il 00.000,00

10.3.1 CcpcciIccc cc: u:ucric: nc: :c|uce: ce ferrcmenIc: ce
weLccnferncic e VclF, inc|uincc rec|izccc ce ccmpcnhc:
ecuccIivc:.
CGIl CcmiI Ge:Icr ce Il / cefinir

10.3.17 Frc:peccc, cerIificccc e imp|cnIccc ce :c|ucc ce cnIi-v|ru:
e cnIi-:pywcre ccrpcrcIivc, ccm cui:icc ce gerencicccr ce
e:Icce: |eFC] in:Ic|ccc: em :erviccre: e:pec|ficc: pcrc e::c
funcicnc|iccce: cui:icc ce hcrcwcre e :cfIwcre e:pec|ficc:
pcrc i::c.
CGIl CcmiI Ge:Icr ce Il / cefinir

10.3.18 Di::eminccc cc :c|ucc 10.3.17 enIre c: uniccce:.
CGIl CcmiI Ge:Icr ce Il / cefinir

10.3.1 Femcce|ccc cc :erviccr ce cruivc:: in:Ic|ccc ce mci: HD::
rencmeccc cc: pc:Ic: ce cccrcc ccm c e:IruIurc regimenIc|
cc lFH/N: revi:cc cc: ccmpcrIi|hcmenIc: enIre c: funcicncric:.
CGIl CcmiI Ge:Icr ce Il / cefinir. Grcnce
pcrIe pcr meic ce
execucc inIernc.

10.3.20 Frc:peccc, cerIificccc e imp|cnIccc ce :c|ucc ce :cfIwcre
ce gecrreferencicmenIc.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

10.3.21
LiciIccc, :e fcr c cc:c, cc :c|ucc cefinicc nc iIem 10.3.20.
CGIl CcmiI Ge:Icr ce Il / cefinir

10.3.22 Frc:peccc, cerIificccc, ncrmcIizccc e imp|cnIccc ce
:c|ucc ce c|cuc ccmpuIing e virIuc|izccc nc ln:IiIuIc.
CGIl CcmiI Ge:Icr ce Il / cefinir

10.3.23 /mp|iccc e rencvccc cc pcrue ce :erviccre: ce ccrreic
e|eIrcnicc
CGIl CcmiI Ge:Icr ce Il / cefinir

10.3.24 Frc:peccc, cerIificccc, ncrmcIizccc e imp|cnIccc ce
:c|ucc ce cruivcmenIc ce men:cgen: e|eIrcnicc: ce vc|cr
cccumenIc|.
CGIl,
CCFEDCC
CcmiI Ge:Icr ce Il / cefinir






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1
1.1.. F|cnc: ce /cc pcrc Si:Iemc: ce lnfcrmccc

12 - S|stemos de In|ormoo
n
o
kecomendoo Execuo Aprovoo
Oromento
|em F$]
2010 2011 2012 2013
12.5.1 Ccn:IiIuicc cc Grupc cc F|cnc ce Si:Iemc: ccmc :uLgrupc cc
CcmiI Ge:Icr ce Il |c :er imp|emenIccc: ver iIem 14.3.1].
CcmiI Ge:Icr
ce Il
CcmiI Ge:Icr ce Il Execucc inIernc

12.5.2 Fec|izccc ce invenIcric ccmp|eIc cc: :i:Iemc: e Lcncc: ce
cccc: uIi|izccc: pcr Iccc: c: uniccce: cc lFH/N.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

12.5.3 lcenIificccc ce ge:Icre: re:pcn:cvei: pcr :i:Iemc: cc: uniccce:
cc lFH/N cu cefinicc ce ccmiI:-ge:Icre: pcrc :i:Iemc:
ccrpcrcIivc:.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

12.5.4 Fcrmc|izccc cc ccn:IiIuicc ce Iccc: c: grupc: ce IrcLc|hc
fcrmccc:, pcr meic ce FcrIcric inIernc.
CcmiI Ge:Icr
ce Il, FFCFEF
CcmiI Ge:Icr ce Il,
FFCFEF
Execucc inIernc

12.5.5 Definicc, fcrmc|izccc e civu|gccc cc Mcce|c ce
De:envc|vimenIc ce Si:Iemc: cc lFH/N.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

12.5. Definicc, fcrmc|izccc e civu|gccc cc Mcce|c ce ln:IiIuicc
ce Demcncc:.
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

12.5.7 McpecmenIc cc: mccrcprcce::c: ce Iccc: c: crec: cc lFH/N. Iccc: c:
DepcrIcmenIc:
Iccc: c:
DepcrIcmenIc:
/ cefinir

12.5.8 Definicc e civu|gccc cc mcce|c infcrmccicnc| ccrpcrcIivc cc
lFH/N, ccm c: mccrcprcce::c: e ccnceiIc: funccmenIci: pcrc
fcrmu|ccc, execucc e cccmpcnhcmenIc cc: pc||Iicc:
pL|icc: - Fec|izccc cc F|cnc ce Si:Iemc: ce lnfcrmccc cc
lFH/N.
CcmiI Ge:Icr
ce Il
CcmiI Ge:Icr ce Il / cefinir

12.5. Fcrmc|izccc cc nece::iccce cc inIerrupcc cc
ce:envc|vimenIc ce :i:Iemc: nc: SuperinIencncic: e Uniccce:
E:pecici:, cc:c hcjc.
CcmiI Ge:Icr
ce Il, FFCFEF
CcmiI Ge:Icr ce Il,
FFCFEF
Execucc inIernc

12.5.10 Definicc e civu|gccc cc pccrcc Iecnc|cgicc ce
ce:envc|vimenIc ce :i:Iemc:, Lc:e: ce cccc: e :ervic: ce
inIegrccc ce :i:Iemc: |weL :ervice:].
CGIl CcmiI Ge:Icr ce Il Execucc inIernc

12.5.11 Definicc ce mcce|c ce cIuccc cc euipe ce ce:envc|vimenIc
e |iciIccc ce fcLricc ce :cfIwcre pcrc me|hcric cc execucc
ce :i:Iemc: ce infcrmccc.
CGIl CcmiI Ge:Icr ce Il .000.000,00 pcrc
10.000 pcnIc: ce
funcc



17
12.5.12 LiciIccc ce empre:c pcrc ccnIcgem e mecicc ce :cfIwcre,
:eguncc c /FF.
CGIl CcmiI Ge:Icr ce Il / cefinir

12.5.13 Frc:peccc, cefinicc e pc::|ve| cui:icc ce ncvc :i:Iemc ce
ccnIrc|e ce ver:ce:.
CGIl CcmiI Ge:Icr ce Il / cefinir

12.5.14 LiciIccc ce ccn:u|Icric em CMMl cu MFS.8F pcrc cferir c n|ve|
ce mcIuriccce cc crgcnizccc pcrc imp|emenIccc ce fuIurc:
me|hcric:.
CGIl CcmiI Ge:Icr ce Il 21.000,00 cnuci:

12.5.15 LiciIccc ce Ccn:u|Icric em FM8CK.
CGIl CcmiI Ge:Icr ce Il 21.000,00 cnuci:

12.5.1 /ui:icc e imp|cnIccc ce ferrcmenIc: cc:e pcrc cuIcmccc
cc Mcce|c ce De:envc|vimenIc ce Si:Iemc: cc lFH/N e
cIimizccc cc cic|c ce ce:envc|vimenIc em cccrcc ccm c
pccrcc Iecnc|cgicc.
CGIl CcmiI Ge:Icr ce Il / cefinir

12.5.17 Definicc ce :c|ucc ccrpcrcIivc ce infrc-e:IruIurc ce GED e 8l.
CGIl CcmiI Ge:Icr ce Il 1.000.000,00

12.5.18 lmp|cnIccc cc: SlG-lFH/N e cccpIccc cc: mccu|c: pcrc c:
nece::iccce: cc lFH/N.
CGIl CcmiI Ge:Icr ce Il 0.000,00

12.5.1 CcnIrcIccc cc ce:envc|vimenIc cc SlCG. CGIl CcmiI Ge:Icr ce Il 1.500.000,00 inicici:

12.5.20 F|cnejcmenIc cc imp|cnIccc cc SlCG CGIl CcmiI Ge:Icr ce Il Execucc inIernc

12.5.21 Migrccc ce :i:Iemc: |egccc: pcrc c: ncvc: pccrce:
Iecnc|cgicc:.
CGIl CcmiI Ge:Icr ce Il / cefinir

12.5.22 DccumenIccc cc: :i:Iemc: |egccc: cc lFH/N. CGIl CcmiI Ge:Icr ce Il Execucc inIernc

12.5.23 Definicc ce pccrcc ce inIerfcce e LiL|icIecc vi:uc| ce ccnIrc|e:,
imcgen: e |ccne: c :erem uIi|izccc: nc: :i:Iemc: e :|Iic: cc lFH/N.
CGIl, D/F CcmiI Ge:Icr ce Il Execucc inIernc

12.5.24 Definicc ce :c|ucc ccrpcrcIivc ce Iecnc|cgic ce
gecrreferencicmenIc e gecprcce::cmenIc.
CGIl CcmiI Ge:Icr ce Il / cefinir











18
1.1.7. F|cnc: ce /cc pcrc c Euipe Icnicc ce Il

13 - Equ|pe Icn|co de II
n
o
kecomendoo Execuo Aprovoo
Oromento
|em F$]
2010 2011 2012 2013
13.3.1 FepeIem-:e c: reccmenccce: 12.5.11, 7..3.1 e 8.3.2.1. CGIl, CGLCG CcmiI Ge:Icr ce Il,
DF/
10.000.000,00

13.3.2 FepeIem-:e c: reccmenccce: 7..3.2 e 8.3.2.2.
CGIl, CGLCG,
uniccce:
DF/, uniccce: Execucc inIernc

13.3.3 /rIicu|ccc junIc cc Mini:Iric cc Cu|Iurc e Mini:Iric cc
F|cnejcmenIc, CrcmenIc e Ge:Icc, pcrc |iLerccc cc: ccrgc:
:c|iciIccc:.
GcLineIe DF/, GcLineIe Execucc inIernc

13.3.4 E:IruIurccc ce F|cnc ce CcpcciIccc junIc c: empre:c: pcrc c:
funcicncric: Ierceirizccc:.
CGIl CcmiI Ge:Icr ce Il,
DF/
/ cefinir

13.3.5 E:IruIurccc ce F|cnc ce CcpcciIccc junIc c Cccrcenccc-
Gerc| ce Ge:Icc ce Fe::cc:, pcrc c: funcicncric: efeIivc: cu
Iempcrcric: cc uccrc cc lFH/N cu ceIenIcre: ce ccrgc: em
ccmi::cc e cc: funce: grcIificccc: GSlSF.
CGIl, CCGEF CcmiI Ge:Icr ce Il,
DF/
/ cefinir

13.3. LiciIcce: ce :ervic: ce c::incIurc c Lc:e: cccumenIci: ce
ccnhecimenIc e ce ccn:u|Icric Icnicc pcrc c: crec: ce
:egurcnc cc infcrmccc, cerIificccc cigiIc| e ge:Icc ce
cccumenIc: e|eIrcnicc:, 8u:ine:: lnIe||igence, meIccc|cgic: e
Iecnc|cgic: ce ce:envc|vimenIc em :cfIwcre |ivre pcrc :i:Iemc: e
:iIe:, e cuciIcric ce :i:Iemc:.
CGIl CcmiI Ge:Icr ce Il 25.000,00 cnuci:













1
1.1.8. F|cnc: ce /cc pcrc Gcverncnc ce Il cc lFH/N

14 - Governono de II do IFHAN
n
o
kecomendoo Execuo Aprovoo
Oromento
|em F$]
2010 2011 2012 2013
14.3.1 Ccn:IiIuicc cc CcmiI Ge:Icr ce Il. DF/ GcLineIe, Iccc: c:
DepcrIcmenIc:
Execucc inIernc

14.3.2 FepeIem-:e c: reccmenccce: 11.3.5, 11.3. e 12.5.1.
CcmiI Ge:Icr
ce Il
CcmiI Ge:Icr ce Il Execucc inIernc

14.3.3 Ccn:IiIuicc cc: grupc: ce IrcLc|hc ce :egurcnc cc
infcrmccc e infrc-e:IruIurc Iecnc|cgicc, ccmc :uLgrupc: cc
CcmiI Ge:Icr ce Il |iIem 14.3.1]: in|cic cc: cIiviccce:.
CcmiI Ge:Icr
ce Il
CcmiI Ge:Icr ce Il Execucc inIernc

14.3.4 FepeIe-:e c reccmencccc 13.3.5.
CGIl, CCGEF CcmiI Ge:Icr ce Il,
DF/
/ cefinir

14.3.5 FepeIem-:e c: reccmenccce: 12.5.14 e 12.5.15. CGIl CcmiI Ge:Icr ce Il 432.000,00 cnuci:

14.3. LiciIccc ce Ccn:u|Icric em Gcverncnc ce Il nc: frcmewcrk
CC8lI, lIlL e lSC 27000.
CGIl CcmiI Ge:Icr ce Il 432.000,00 cnuci:

14.3.7 E|cLcrccc, junIc c CGFL/N, ce criIric: ce c|ccccc
crcmenIcric pcrc c: cce: ccnIicc: nc FDIl.
CGIl, CGFL/N CcmiI Ge:Icr ce Il,
DF/
Execucc inIernc

14.3.8 Ge:Icc, junIc cc Mini:Iric cc Cu|Iurc, pcrc c reIcrnc cc: /ce:
ce lnfcrmcIicc nc F|cnc F|uricnuc| cc lFH/N.
CGIl, CGFL/N CcmiI Ge:Icr ce Il,
DF/
Execucc inIernc














170
1.1.. F|cnc: ce /cc pcrc c E:IrcIgic Gerc| ce Il

15 - Estrotg|o Gero| de II
n
o
kecomendoo Execuo Aprovoo
Oromento
|em F$]
2010 2011 2012 2013
15.3.1 FepeIe-:e c reccmencccc 14.3.1. DF/ GcLineIe, Iccc: c:
DepcrIcmenIc:
Execucc inIernc

15.3.2 FuL|icccc ce pcrIcric in:IiIuincc c euipe ce e|cLcrccc cc
FDIl.
CGIl DF/, FFCFEF Execucc inIernc

15.3.3 Fevi:cc cc ccnIrcIc vigenIe e cc nece::iccce ce Iermc /ciIivc.
CGIl DF/, FFCFEF Execucc inIernc

15.3.4 /vc|iccc cc F|cnc ce MeIc: puL|icccc e, :e preci:c,
puL|icccc ce prczc: fccI|vei:.
CGIl DF/, FFCFEF Execucc inIernc

15.3.5 FepeIe-:e c reccmencccc 14.3.7. CGIl, CGFL/N CcmiI Ge:Icr ce Il,
DF/
Execucc inIernc







171
1.2. DeIc|hcmenIc cc: e:IimcIivc: crcmenIcric:
C: vc|cre: e:Iimccc: nc: IcLe|c: :eguinIe: Lc:eicm-:e em prec: prcIicccc: nc mercccc
Iecnc|cgicc nccicnc| cc |cngc ce 200. MuiIc: veze:, c: e:IimcIivc: crigincrcm-:e ce
re:u|Iccc: ce prcce::c: |iciIcIcric: cc lFH/N e ce cuIrc: crgcc: - pcrc cui:icc ce mcIeric|
permcnenIe, mcIeric| ce ccn:umc e :ervic: ce Il - rec|izccc: nc: |Iimc: ccze me:e:.
IcmLm fcrcm uIi|izccc: |evcnIcmenIc: cLIicc: junIc c empre:c: e:pecic|izccc: ue
pre:Icm :ervic: c /cmini:Irccc FL|icc.

1.2.1. E:IimcIivc: pcrc MicrcinfcrmcIicc
n
o
kecomendoes e C|cu|os kespect|vos
/ui:icc ce euipcmenIc: e perifricc:, Iencc em vi:Ic c ccncur:c pL|icc cIuc|menIe em
rec|izccc.
7.1.3.3
MicrcccmpuIcccre: = 187 x F$ 2.400,00 = F$ 448.800,00
E:IcLi|izcccre: = 187 x F$ 123,00 = F$ 23.000,00
NcIeLcck: = 10 x F$ 3.500,00 = F$ 35.000,00
NeILcck: = 31 x F$ 2.000,00 = F$ 2.000,00 |01 pcr SuperinIencncic e Uniccce E:pecic|]
Sccnner: = 31 x F$ 400,00 = F$ 10.800,00 |01 pcr SuperinIencncic e Uniccce E:pecic|]
HD exIernc = 31 x F$ 400,00 = F$ 10.800,00 |01 pcr SuperinIencncic e Uniccce E:pecic|]
IOIAL ESIIMADO = k$ 50.400,00
Fencvccc ce 257 cc pcrue ce micrcccmpuIcccre: e ncIeLcck: jc exi:IenIe: |:em ccn:icercr c
iIem 7.1.3.3].
7.1.3.4
7.1.3.5
7.1.3.
7.1.3.7
MicrcccmpuIcccre: = 370 x F$ 2.400,00 = 888.000,00
NcIeLcck: = 2 x F$ 3.500,00 = F$ 1.000,00
IOIAL ESIIMADO = k$ 7.000,00
Fec|izccc ce ncvc prcce::c ce ccnIrcIccc ce :ervic: ce cuI:curcing ce impre::cc,
ccnIemp|cncc cumenIc cc vc|ume, e:pecificiccce: ce u:ucric:, :cfIwcre ce ccnIrc|e ce ccIc: e
cigiIc|izccc ce cccumenIc:. E::e ccnIrcIc ceve e:Icr :cL ge:Icc cc Cccrcenccc-Gerc| ce
Iecnc|cgic cc lnfcrmccc. 7.3.3.4
8c:ecncc-:e em ccnIrcIc: :eme|hcnIe: ce cuIrc: crgcc:, ccmc c l8F/M.
IOIAL ESIIMADO = k$ 00.000,00 onuo|s
Fencvccc ce 407 cc pcrue ce impre::crc: cc: GcLineIe:.
7.3.3.
lmpre::crc: c |c:er cc|cricc: = 2 x F$ 2.300,00 = F$ 5.800,00
IOIAL ESIIMADO = k$ 5.800,00
Fencvccc ce 307 cc pcrue ce impre::crc: cc: GcLineIe:.
7.3.3.7
7.3.3.8
lmpre::crc: c |c:er cc|cricc: = 18 x F$ 2.300,00 = F$ 41.400,00
IOIAL ESIIMADO = k$ 41.400,00
LiciIccc cc: :ervic: ce Ie|efcnic VclF |previ:Ic: nc iIem 10.3.15].
7.4.3.7
8c:eccc em prcjeIc :eme|hcnIe e|cLcrccc pe|c ln:IiIuIc 8rc:i|eirc ce Mu:eu:.
IOIAL ESIIMADO = k$ 00.000,00
7.4.3.8
/ui:icc ce cpcre|hc: ce Ie|efcnic VclF, prcjeIcre:, Ie|c: e euipcmenIc: ce |eiIurc cIicc pcrc Iccc:
c: uniccce:.


172
/pcre|hc: ce Ie|efcnic VclF = mecic ce 3 pcr uniccce, cepcrIcmenIc, cccrcenccc-gerc|,
cccrcenccc = 200 x F$ 200,00 = F$ 40.000,00
FrcjeIcre: = 1 pcr uniccce ce:cenIrc|izccc e Sece cc Fic ce Jcneirc = 32 x 3.000,00 = F$ .000,00
Ie|c: = 1 pcr uniccce ce:cenIrc|izccc e Sece cc Fic ce Jcneirc = 32 x F$ 00,00 = F$ 1.200,00
LeiIcre: cIicc: = 1 pcr uniccce, cepcrIcmenIc, cccrcenccc-gerc|, cccrcenccc = 100 x F$ 400,00 =
F$ 40.000,00
IOIAL ESIIMADO = k$ 15.200,00
/ui:icc ce Icken: ccm cerIificccc: cigiIci: pcrc c: u:ucric:.
7.5.3.4
Fcrc um univer:c ce 1.000 u:ucric: = 1.000 x |{cerIificccc cigiIc| F$ 125,00) + {Icken: F$ 0,00) + {pen
crive: F$ 5,00)] = F$ 250.000,00
IOIAL ESIIMADO = k$ 250.000,00
Fec|izccc cc mccu|c 2 cc cur:c DGIl pcrc funcicncric: cc lFH/N |ccmi::ce: ce |iciIccc cc lFH/N,
Frccurcccric Fecerc|, /uciIcric lnIernc e repre:enIcnIe: cc: DepcrIcmenIc: finc||:Iicc:].
7..3.8
Vc|cr mcic ce um cur:c ce 40 hcrc: pcrc 40 pe::cc:, nc EN/F = F$ 30.000,00
IOIAL ESIIMADO = k$ 30.000,00


1.2.2. E:IimcIivc: pcrc Fece: Lccci:
n
o
kecomendoes e C|cu|os kespect|vos
Finc|izccc cc: in:Ic|cce: cc: euipcmenIc: ce Lcckup e :Icrcge nc CFD cc Sece cc lFH/N.
8.1.3.5
LevcnIcmenIc em empre:c: e:pecic|izccc: = F$ 4.000,00
IOIAL ESIIMADO = k$ 4.000,00
Fencvccc ce 407 cc pcrue ce :wiIche:.
8.1.3.22
E:Iimc-:e c exi:Incic ce 50 :wiIche: ce pcvimenIc em Iccc c lFH/N. De::e mccc, c rencvccc ce
407 :ignificc 20 :wiIche: = 20 x F$ 5.000,00 = F$ 100.000,00
IOIAL ESIIMADO = k$ 100.000,00
Fencvccc ce 307 cc pcrue ce :wiIche:.
8.1.3.23
8.1.3.24
SwiIche: ce pcvimenIc = 15 x F$ 5.000,00 = F$ 75.000,00
IOIAL ESIIMADO = k$ 75.000,00
/ui:icc ce 02 :wiIche: fiLer chcnne|.
8.1.3.25
SwiIch fiLer chcnne| = 2 x 80.000,00 = F$ 10.000,00
IOIAL ESIIMADO = k$ 10.000,00
ln:Ic|ccc ce Icmccc: e|Iricc: nc CFD ce 8rc:||ic, em pcrc|e|i:mc recunccnIe, pcrc c:
euipcmenIc: recm ccuiricc:.
8.2.2.2
LevcnIcmenIc em empre:c: e:pecic|izccc: = F$ 4.000,00
IOIAL ESIIMADO = k$ 4.000,00
LiciIccc ce :c|c-ccfre pcrc c Sece ce 8rc:||ic, ccm Iccc: c: reui:iIc: ce :egurcnc,
ccncicicncmenIc ce cr e i|uminccc |c pcrIir cc finc|izccc cc iIem 8.2.2.5].
8.2.2.
/ CGIl jc e:Ic e|cLcrcncc e::e prcjeIc. C: |evcnIcmenIc: ce prec: junIc c empre:c: e:pecic|izccc:
Ircuxercm e:IimcIivc: ce F$ 3.800.000,00 c F$ 4.200.000,00.
IOIAL ESIIMADO = k$ 4.000.000,00


173
Fencvccc ce 407 cc pcrue ce :erviccre: |:em ccn:icercr c iIem 8.2.2.7].
8.2.3.15
E:Iimc-:e c exi:Incic ce 110 :erviccre: em Iccc c pcrue Iecnc|cgicc cc lFH/N. De::e mccc, 407
ccrre:pcncem c 44 :erviccre: = 44 x F$ 0.000,00 = 2.40.000,00
IOIAL ESIIMADO = k$ 2.40.000,00
Fencvccc ce 307 cc pcrue ce :erviccre:.
8.2.3.1
8.2.3.17
33 x 0.000,00 = 1.80.000,00
IOIAL ESIIMADO = k$ 1.80.000,00
LiciIccc pcrc ccnIrcIccc ce Euipe ce /cmini:Irccc ce Fece: e Cperccc cc CFD, ccm mci:
ucnIiccce e mci: uc|iccce ce prcfi::icnci:, pcrc c: Sece: cc lFH/N em 8rc:||ic e nc Fic ce Jcneirc,
exigincc-:e c: me|hcre: prcIicc: lIlL pcrc cIencimenIc. Fcrc c Sece ce 8rc:||ic, nece::cric c
ccnIrcIccc ce :ervic: 18 x 7. 8.3.2.1
8c:ecncc-:e em crcmenIc fcrnecicc pcr empre:c: cc :eIcr, :eciccc: em 8rc:||ic.
IOIAL ESIIMADO = k$ 2.850.000,00 onuo|s.


1.2.3. E:IimcIivc: pcrc Fece: CcrpcrcIivc: W/N e VFN
n
o
kecomendoes e C|cu|os kespect|vos
LiciIccc e imp|cnIccc ce ncvc: :ervic: cc rece W/N Lc:eccc nc: reui:iIc: Iecnc|cgicc cLIicc:
nc iIem .3.5.
.3.
C: ccnIrcIc: cIuci: ccm c SEFFFC ncc Im mci: u|Ircpc::ccc c vc|cr ce F$ 30.000,00 men:ci:.
IOIAL ESIIMADO = k$ 30.000,00
LiciIccc pcrc in:ercc ce Iccc: c: Uniccce: E:pecici: nc VFN, ccm cui:icc ce euipcmenIc: e
:ervic:.
.3.10 Scc 04 uniccce:. /ui:icc ce euipcmenIc: pcrc cccc umc, cercc ce F$ 15.000,00. /ui:icc cc:
:ervic:, ce cccrcc ccm c: |Iimc: ccnIrcIc:, cercc ce F$ .000,00.
4 x |15.000,00 + .000,00] = F$ 84.000,00
IOIAL ESIIMADO = k$ 84.000,00
LiciIccc pcrc in:ercc ce Iccc: c: E:criIcric: Icnicc: e Fcrue: Hi:Icricc: nc VFN, ccm cui:icc ce
euipcmenIc: e :ervic:.
.3.11 Scc 32 uniccce:. /ui:icc ce euipcmenIc: pcrc cccc umc, cercc ce F$ 15.000,00. /ui:icc cc:
:ervic:, ce cccrcc ccm c: |Iimc: ccnIrcIc:, cercc ce F$ .000,00.
32 x |15.000,00 + .000,00] = F$ 72.000,00
IOIAL ESIIMADO = k$ 72.000,00


1.2.4. E:IimcIivc: pcrc c: S|Iic: ce lnIerneI e lnIrcneI
n
o
kecomendoes e C|cu|os kespect|vos
11.3.2
FepeIe-:e c reccmencccc 12.5.11: Definicc ce mcce|c ce cIuccc cc euipe ce
ce:envc|vimenIc e |iciIccc ce fcLricc ce :cfIwcre pcrc me|hcric cc execucc ce :i:Iemc: ce
infcrmccc.


174
/ CGIl jc inicicu c e|cLcrccc cc FrcjeIc 8c:icc pcrc e::c ccnIrcIccc. /: pe:ui:c: ce mercccc
reve|cm um cu:Ic mcic ce F$ 00,00 pcr pcnIc ce funcc.
10.000 x F$ 00,00 = F$ .000.000,00
IOIAL ESIIMADO = k$ .000.000,00
LiciIccc pcrc rencvccc cc: :erviccre: cc pcrIc|.
11.3.7
04 :erviccre: x F$ 0.000,00 = 240.000,00
IOIAL ESIIMADO = k$ 240.000,00


1.2.5. E:IimcIivc: pcrc Si:Iemc: ce lnfcrmccc
n
o
kecomendoes e C|cu|os kespect|vos
Definicc ce mcce|c ce cIuccc cc euipe ce ce:envc|vimenIc e |iciIccc ce fcLricc ce :cfIwcre
pcrc me|hcric cc execucc ce :i:Iemc: ce infcrmccc.
12.5.11 / CGIl jc inicicu c e|cLcrccc cc FrcjeIc 8c:icc pcrc e::c ccnIrcIccc. /: pe:ui:c: ce mercccc
reve|cm um cu:Ic mcic ce F$ 00,00 pcr pcnIc ce funcc.
10.000 x F$ 00,00 = F$ .000.000,00
IOIAL ESIIMADO = k$ .000.000,00
LiciIccc ce ccn:u|Icric em CMMl cu MFS.8F pcrc cferir c n|ve| ce mcIuriccce cc crgcnizccc pcrc
imp|emenIccc ce fuIurc: me|hcric:.
12.5.14
CcnIrcIccc ce um ccn:u|Icr cc cu:Ic men:c| e:Iimccc em F$ 18.000,00, ccm incicncic ce Iccc: c:
enccrgc: = 12 x 18.000,00 = 21.000,00 cnuci:
IOIAL ESIIMADO = k$ 21.000,00 onuo|s
LiciIccc ce Ccn:u|Icric em FM8CK.
12.5.15
CcnIrcIccc ce um ccn:u|Icr cc cu:Ic men:c| e:Iimccc em F$ 18.000,00, ccm incicncic ce Iccc: c:
enccrgc: = 12 x 18.000,00 = 21.000,00 cnuci:
IOIAL ESIIMADO = k$ 21.000,00 onuo|s
Definicc ce :c|ucc ccrpcrcIivc ce infrc-e:IruIurc ce GED e 8l.
12.5.17
/ CGIl jc inicicu c e|cLcrccc cc FrcjeIc 8c:icc pcrc e::c ccnIrcIccc. /: pe:ui:c: ce mercccc
reve|cm um cu:Ic mcic ce F$ 1.000.000,00 pcrc c univer:c ce :i:Iemc: cc lFH/N.
IOIAL ESIIMADO = k$ 1.000.000,00
lmp|cnIccc cc: SlG-lFH/N e cccpIccc cc: mccu|c: pcrc c: nece::iccce: cc lFH/N.
12.5.18
/ CGIl jc inicicu c ce:envc|vimenIc ce::e :i:Iemc, cc cu:Ic IcIc| ce F$ 0.000,00
IOIAL ESIIMADO = k$ 0.000,00
CcnIrcIccc cc ce:envc|vimenIc cc SlCG.
12.5.1 C DEF/M jc inicicu c e|cLcrccc cc FrcjeIc 8c:icc pcrc e::c ccnIrcIccc. /: pe:ui:c: ce mercccc
pcrc c ccnjunIc ce :c|uce: prcpc:Ic reve|cm, cI c mcmenIc, um cu:Ic mcic inicic| ce F$
1.500.000,00.
IOIAL ESIIMADO = k$ 1.500.000,00 |n|c|o|s




175
/nexc 1 - Crgcncgrcmc cc ln:IiIuicc





17





177
/nexc 2 - Si:Iemc: em u:c nc lFH/N


/ |i:Ic :eguinIe ccnIm c |evcnIcmenIc rec|izccc em ncvemLrc ce 200 cc: principci:
:i:Iemc: uIi|izccc: pe|c: funcicncric: cc lFH/N. Ncc e:Icc inc|u|cc: :i:Iemc: muiIc
e:pec|ficc: e ce mencr cLrcngncic, ce u:c exc|u:ivc cc: euipe: cc CGIl. Ncc :e inc|uem
IcmLm c: :i:Iemc: uIi|izccc: pe|c: SuperinIencncic: e Uniccce: E:pecici: ncc
ccmunicccc: fcrmc|menIe c /cmini:Irccc CenIrc|, ccmc c: ce ccnIrc|e ce ccervc cc:
LiL|icIecc: e cruivc:. Fcr cuIrc |ccc, e:Icc pre:enIe: c: :i:Iemc: cujc ce:envc|vimenIc ncc
fci iniciccc, mc: ue enIrcrcc em prccucc cc |cngc ce 2010 e 2011.

n
o
Nome do S|stemo Corocterst|cos Gero|s
DepcrIcmenIc Ge:Icr CGIl.DF/
CLjeIivc
CenIrc|izcr c ccmini:Irccc ce infcrmcce:
ccmun: c Iccc: c: :i:Iemc:, ccmc perfi: ce
cce::c, IcLe|c ce munic|pic: e E:Iccc:, eIc.
F|cIcfcrmc J/V/
SiIuccc Finc|izccc
01
/DMCCFF: Si:Iemc ce
/cmini:Irccc CcrpcrcIivc
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr CGFL/N.DF/ e cuIrc: c cefinir
CLjeIivc
FermiIir c mcniIcrcmenIc f|:icc e fincnceirc e
cc: cce: e prcgrcmc: cc lFH/N, prcvencc
infcrmccc ce n|ve| gerencic|, rcpicc, ccm
Lcm n|ve| ce ficecigniccce e exigincc
pcrIicipccc ce Iccc: c: ge:Icre:.
F|cIcfcrmc FHF
SiIuccc Em ce:envc|vimenIc
02
SlG-lFH/N: Si:Iemc ce
lnfcrmcce: Gerencici: cc lFH/N
De:envc|vimenIc Empre:c Me:cIec
DepcrIcmenIc Ge:Icr CGFL/N.DF/ e cuIrc:
CLjeIivc
Cccc:Ircr e cccmpcnhcr c: p|cnc: ce ccc
e|cLcrccc: pcr Iccc: c: uniccce: cc lFH/N,
cnIe: ce receLer c cccc:Irc ce F|cnc
lnIernc cc MinC.
F|cIcfcrmc J/V/
SiIuccc Finc|izccc
03
SlSFL/N: Si:Iemc ce
F|cnejcmenIc e CcnIrc|e ce
F|cnc: ce /cc
De:envc|vimenIc Euipe CGIl
04 SCDF - Si:Iemc ce Ccnce::cc ce
Dicric: e Fc::cgen:
DepcrIcmenIc Ge:Icr CGLCG.DF/


178
CLjeIivc
CcnIrc|cr e cccmpcnhcr c ccnce::cc ce
cicric: e pc::cgen: e c pre:Iccc ce ccnIc:
ce vicgen: ce :erviccre: pL|icc: fecerci: e
cc|cLcrcccre:
F|cIcfcrmc /SF e Crcc|e
SiIuccc Finc|izccc
De:envc|vimenIc SLIl.MF e Serprc
DepcrIcmenIc Ge:Icr CGLCG.DF/
CLjeIivc
CcnIrc|cr e cccmpcnhcr c ccnce::cc ce
cicric: e pc::cgen:, nc cmLiIc cc lFH/N
F|cIcfcrmc VlSU/L 8/SlC
SiIuccc Finc|izccc, mc: :em cccumenIccc
05
Si:Iemc ce Dicric: e Fc::cgen:
||egccc]
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr CGLCG.DF/
CLjeIivc Gerencicr c c|mcxcrifccc cc lFH/N
F|cIcfcrmc J/V/
SiIuccc
C :i:Iemc |egccc cpre:enIc muiIc:
prcL|emc:: c CGIl preIence, em Lreve,
inicicr c ce:envc|vimenIc ccmp|eIc ce um
ncvc :i:Iemc, inIegrccc cc Si:Iemc ce
GerencicmenIc cc FcIrimcnic lnIernc.
0
Si:Iemc ce Ge:Icc cc
/|mcxcrifccc
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr CGLCG.DF/
CLjeIivc
Cccc:Irc e ge:Icc cc pcIrimcnic inIernc cc
lFH/N.
F|cIcfcrmc J/V/
SiIuccc Em ce:envc|vimenIc
07
SGFl: Si:Iemc ce GerencicmenIc
cc FcIrimcnic lnIernc
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr CCGEF.DF/
CLjeIivc
Gerencicr e ccnIrc|cr c: cccc: cc: :erviccre:
cc lFH/N.
F|cIcfcrmc J/V/
SiIuccc Em ce:envc|vimenIc
08
Si:FH: Si:Iemc ce Fecur:c:
Humcnc:
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr CCGEF.DF/
CLjeIivc
FermiIir cc: ccnciccIc: cprcvccc: em
ccncur:c fczer c cpcc pe|c uniccce ce
exerc|cic.
F|cIcfcrmc J/V/
SiIuccc Finc|izccc
0
Cccc:Irc ce Cpce: ce LcIccc
cc Ccncur:c FL|icc
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr CCGEF.DF/ 10 Si:Iemc ce Cccc:Irc pcrc
Ccncur:c ce Femccc
CLjeIivc
CcnIrc|cr c: prcce::c: ue envc|vem c
nece::iccce ce criccc ce prcce::c :e|eIivc
pcrc ccnccrrer c: vcgc: em cLerIc pe|c:
uniccce: cc lFH/N.


17
F|cIcfcrmc J/V/
SiIuccc Finc|izccc
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr CCGEF.DF/
CLjeIivc
LevcnIcmenIc cc: ccmpeIncic:
nece::cric: cc exerc|cic cc: cIiviccce:
prcfi::icnci:.
F|cIcfcrmc J/V/
SiIuccc Finc|izccc
11
Si:Iemc ce Fe:ui:c ce
CcmpeIncic:
De:envc|vimenIc Empre:c SFCI
DepcrIcmenIc Ge:Icr CCGEF.DF/
CLjeIivc
CenIrc|izcr infcrmcce: :cLre civer:c: cur:c:
ce ccpcciIccc e :cLre c cnccmenIc cc:
:c|iciIcce:.
F|cIcfcrmc FHF
SiIuccc Finc|izccc
12 Si:C/F: Si:Iemc ce CcpcciIccc
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr CCGEF.DF/
CLjeIivc
CenIrc|izcr infcrmcce: :cLre c Frcgrcmc ce
E:Icgicric: cc: uniccce: cc lFH/N.
F|cIcfcrmc J/V/
SiIuccc Finc|izccc
13 Si:Iemc ce E:Icgic
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr CGIl.DF/
CLjeIivc
Gerencicr e ccnIrc|cr c :ervic ce
cIencimenIc cc u:ucric: fcrmcr Lc:e ce
ccnhecimenIc c re:peiIc cc: principci:
prcL|emc: e cificu|ccce: cpre:enIccc: pe|c:
u:ucric:, vi:cncc c: cce: ce ccpcciIccc
cc: funcicncric: cc lFH/N: fcrmcr Lc:e
hi:Icricc pcrc cvc|icr c euipe ce
cIencimenIc e prcpcrcicncr me|hcric cc
ge:Icc ccnIrcIuc|, ccnfcrme e:Iipu|ccc pe|c
lN 04. Gerencicr c ci:IriLuicc ce hcrcwcre e
:cfIwcre enIre c: e:Icce: ce IrcLc|hc cc
lFH/N, ccnIrc|cncc c enIrccc e :c|cc ce
mcIeric| cc CGIl, inc|u:ive c: cccce: ce
pec: e c: euipcmenIc: ue jc ncc :e
enccnIrcm mci: em u:c.
F|cIcfcrmc J/V/
SiIuccc Em mcnuIencc
14
Si:Iemc ce CcnIrc|e ce
Chcmccc: e Crcen: ce Servic
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr CGIl.DF/
CLjeIivc
CcnIrc|cr c: crcen: ce :ervic cc
cIencimenIc cc u:ucric.
F|cIcfcrmc Vi:uc| 8c:ic
SiIuccc Finc|izccc
15 Si:Iemc ce He|p De:k ||egccc]
De:envc|vimenIc Euipe CGIl


180
DepcrIcmenIc Ge:Icr CGIl.DF/
CLjeIivc
Fec|izcr c invenIcric ce hcrcwcre e :cfIwcre
cc: euipcmenIc: cc: rece: |ccci: CGIl.
F|cIcfcrmc FHF - FEFL - FYIHCN - DELFHl
SiIuccc Em Ie:Ie:
1 C/ClC
De:envc|vimenIc Euipe D/I/FFEV
DepcrIcmenIc Ge:Icr Sem ge:Icr cefinicc
CLjeIivc
/mLienIe ce ci:cu::cc ce c::unIc: vcriccc:,
cc inIere::e ce Iccc: c: DepcrIcmenIc:.
F|cIcfcrmc J/V/
SiIuccc Finc|izccc
17
Fcrum cc lFH/N pcrc lnIrcneI
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr /::e::cric ce Fe|cce: lnIernccicnci:
CLjeIivc
/mLienIe ce ci:cu::cc ce c::unIc: cc
inIere::e ce pL|icc e:pec|ficc, cefinicc pe|c
ge:Icr cc :i:Iemc.
F|cIcfcrmc J/V/
SiIuccc Finc|izccc
18 Fcrum Frivccc
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr CCFEDCC.D/F
CLjeIivc
CcnIrc|cr e gerencicr c IrcmiIe cc:
cccumenIc: e prcce::c: nc cmLiIc cc
in:IiIuicc.
F|cIcfcrmc /SF
SiIuccc Finc|izccc
1
CFFCD - Si:Iemc ce CcnIrc|e ce
Frcce::c: e DccumenIc:
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr CCFEDCC.D/F
CLjeIivc
CenIrc|izcr e gerencicr cccc: civer:c:,
inc|uincc imcgen:, cc ccervc cc /ruivc cc
Sece cc lFH/N nc Fic ce Jcneirc.
F|cIcfcrmc J/V/
SiIuccc
Su:pen:c, pcr re:ci:cc ccnIrcIuc|. /: Lc:e:
ce cccc:, cIuc|menIe, :cc ccn:u|Iccc: pcr
inIerfcce /cce::.
20
Si:Iemc ce ccnIrc|e cc: Lc:e: ce
cccc: fcIcgrcficc: e
cccumenIci: cc /ruivc CenIrc|
|Sece cc Fic ce Jcneirc]
De:envc|vimenIc Empre:c LMF
DepcrIcmenIc Ge:Icr CCFEDCC.D/F
CLjeIivc
Feunir e gerencicr ccnIriLuice: pcrc
e:IruIurccc cc: verLeIe: cc cicicncric.
F|cIcfcrmc J/V/
SiIuccc Em hcmc|cgccc
21
Si:Iemc Dicicncric lFH/N ce
FcIrimcnic Cu|Iurc|
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr CCFEDCC.D/F 22 Si:Iemc ce Fece cc: 8iL|icIecc:
CLjeIivc
Gerencicr Iccc: c: LiL|icIecc: em rece,
permiIincc c ccnIrc|e cc ccervc ce mccc
inIegrccc.


181
F|cIcfcrmc / cefinir
SiIuccc Em |iciIccc
De:envc|vimenIc Em |iciIccc
DepcrIcmenIc Ge:Icr CCGEDlF.D/F
CLjeIivc
Serc c ve|cu|c principc| ce ccmunicccc cc
lFH/N ccm c meic exIernc, prcvencc mcicr
pcrIicipccc cc: u:ucric: e fcrnecencc
grcnce vc|ume ce infcrmcce: cIuc|izccc:
referenIe: c cuIcruic.
F|cIcfcrmc FHYICN - ZCFE - FLCNE - ZC8D
SiIuccc Em ce:envc|vimenIc
23 Ncvc FcrIc| cc lFH/N
De:envc|vimenIc Empre:c LiLerium
DepcrIcmenIc Ge:Icr CCGEDlF.D/F
CLjeIivc
Feunir e gerencicr infcrmcce: cc in:IiIuicc
ce inIere::e cc: :eu: funcicncric:.
F|cIcfcrmc FHYICN - ZCFE - FLCNE - ZC8D
SiIuccc Em ce:envc|vimenIc
24 Ncvc lnIrcneI cc lFH/N
De:envc|vimenIc Empre:c LiLerium
DepcrIcmenIc Ge:Icr CCGEDlF.D/F
CLjeIivc Feunir infcrmcce: :cLre c ln:IiIuicc.
F|cIcfcrmc J/V/
SiIuccc Finc|izccc
25 FcrIc| cc lFH/N ||egccc]
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr CCGEDlF.D/F
CLjeIivc
Feunir infcrmcce: cc in:IiIuicc ce inIere::e
cc: :eu: funcicncric:.
F|cIcfcrmc J/V/
SiIuccc Finc|izccc
2 lnIrcneI cc lFH/N ||egccc]
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr Cccrcenccc-Gerc| ce Sc|vcgucrcc, DFl
CLjeIivc
Fec|izcr c mcniIcrcmenIc e ccnIrc|e cc:
prcjeIc: vc|Iccc: c :c|vcgucrcc cc
FcIrimcnic Cu|Iurc| lmcIeric|.
F|cIcfcrmc J/V/
SiIuccc Em prccucc
27 Si:Iemc ce CcnIrc|e ce FrcjeIc:
De:envc|vimenIc Empre:c CheckLcx
DepcrIcmenIc Ge:Icr
Cccrcenccc-Gerc| ce lcenIificccc e
Fegi:Irc, DFl
CLjeIivc
CenIrc|izcr c: infcrmcce: prccuzicc: pcr
civer:c: invenIcric: cc FcIrimcnic lmcIeric|,
pcr meic cc meIccc|cgic ce lnvenIcric ce
Feferencic: Cu|Iurci:. Frcver re|cIcric: e
infcrmcce: e:IrcIgicc: pcrc c
ce:envc|vimenIc cc pc||Iicc pL|icc.
F|cIcfcrmc J/V/
28
S-lNFC: Si:Iemc cc lnvenIcric
Nccicnc| ce Feferncic: Cu|Iurci:
SiIuccc Em ce:envc|vimenIc


182
De:envc|vimenIc Empre:c Fc|iecrc: euipe CGIl
DepcrIcmenIc Ge:Icr
Cccrcenccc-Gerc| ce lcenIificccc e
Fegi:Irc, DFl
CLjeIivc
CenIrc|izcr infcrmcce: :cLre c: Len:
imcIerici: ue jc receLercm c regi:Irc ce
FcIrimcnic Cu|Iurc| lmcIeric|. Frcver re|cIcric:
e infcrmcce: e:IrcIgicc: pcrc c
ce:envc|vimenIc cc pc||Iicc pL|icc ce
Sc|vcgucrcc.
F|cIcfcrmc J/V/
SiIuccc mcnuIencc
2
S8CF: Si:Iemc ce 8en: Cu|Iurci:
Fegi:Irccc:
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr
Cccrcenccc-Gerc| ce Ciccce: Hi:Icricc:,
DEF/M
CLjeIivc
ln:erir ncvc cLcrccgem pcrc c ge:Icc cc
infcrmccc :cLre c pcIrimcnic, pcr meic ce
umc meIccc|cgic inIegrccc, cc ccLrir Iccc:
c: ccIegcric: cc pcIrimcnic mcIeric|:
:i:Imicc, cc e:IcLe|ecer mcce|c: uIi|izccc:
cc |cngc ce Iccc c prcce::c cc
pre:ervccc, pc::iLi|iIcncc cic|cgc e Irccc
ce infcrmcce:: e e:IrcIgicc, cc :ervir
ccmc Lc:e pcrc e|cLcrccc ce pc||Iicc:
pL|icc: inIegrccc: e ce p|cnc: ce
ce:envc|vimenIc cc: regice: cnce :e
in:erem c: Len:.
F|cIcfcrmc J/V/
SiIuccc FrcjeIc 8c:icc em e|cLcrccc
30
SlCG: Si:Iemc lnIegrccc ce
CcnhecimenIc e Ge:Icc
De:envc|vimenIc / cefinir
DepcrIcmenIc Ge:Icr
Cccrcenccc-Gerc| ce 8en: Mcvei: e
lnIegrccc:, DEF/M
CLjeIivc
CenIrc|izcr e gerencicr c cccc:Irc cc
negccicnIe e :eu re:pecIivc ccervc,
cIencencc c: ceIermincce: |egci:.
F|cIcfcrmc J/V/
SiIuccc Finc|izccc
31
Si:Iemc ce cccc:Irc e:pecic| cc:
negccicnIe: ce cnIigiccce:, ce
cLrc: ce crIe ce uc|uer
ncIurezc, ce mcnu:criIc: e ce
|ivrc: cnIigc: cu rcrc:
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr
Cccrcenccc-Gerc| ce 8en: Mcvei: e
lnIegrccc:, DEF/M
CLjeIivc
CenIrc|izcr e gerencicr c cccc:Irc cc
negccicnIe e :eu re:pecIivc ccervc. /ce::c
cc: funcicncric: cc lFH/N.
F|cIcfcrmc J/V/
SiIuccc Finc|izccc
32
Mccu|c lnIernc cc Si:Iemc ce
cccc:Irc e:pecic| cc:
negccicnIe: ce cnIigiccce:, ce
cLrc: ce crIe ce uc|uer
ncIurezc, ce mcnu:criIc: e ce
|ivrc: cnIigc: cu rcrc:
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr
Cccrcenccc-Gerc| ce 8en: Mcvei: e
lnIegrccc:, DEF/M
CLjeIivc
CenIrc|izcr e gerencicr infcrmcce: :cLre c:
prccecimenIc: c re:peiIc cc ccnIrc|e e
cccmpcnhcmenIc cc: Len: cu|Iurci:
prccurccc:, re:gcIccc: e expcrIccc:.
33
S8CF: Si:Iemc ce 8en: Cu|Iurci:
Frccurccc:
F|cIcfcrmc J/V/


183
SiIuccc Finc|izccc
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr DEF/M, mc: :em ge:Icr icenIificccc
CLjeIivc
Fegi:Ircr infcrmcce: cc invenIcric cc: Len:
imcvei: |ccc|izccc: em :|Iic: urLcnc:
IcmLccc:. umc cmp|c pe:ui:c ccercc cc
fcrmccc urLcnc cc: :|Iic:, c pcrIir cc
cruzcmenIc ce infcrmcce: cc|eIccc: nc
ccmpc ||evcnIcmenIc cccc:Irc| e cc e:Iccc
ce ccn:ervccc cc: imcvei:] e pe:ui:c:
cruiv|:Iicc: e LiL|icgrcficc: :cLre c hi:Icric
urLcnc ce::e: :|Iic:.
F|cIcfcrmc /cce:: e De|phi
SiIuccc
E:pc|hccc pcr civer:c: uniccce:, :em
mcnuIencc
34
lN8l: lnvenIcric Nccicnc| ce 8en:
lmcvei:

lN8l-SU: lnvenIcric Nccicnc| ce
8en: lmcvei: em S|Iic: UrLcnc:
IcmLccc:
De:envc|vimenIc De:ccnhecicc
DepcrIcmenIc Ge:Icr DEF/M, mc: :em ge:Icr icenIificccc
CLjeIivc
MeIccc|cgic ccnccrrenIe |cu
ccmp|emenIcr] c cc lN8l-SU, inc|uincc, nc:
infcrmcce: cc invenIcric, c:pecIc: vi:uci: e
gecmIricc: cc mcrfc|cgic cc: ccnjunIc:
cruiIeIcnicc: urLcn|:Iicc: e pci:cg|:Iicc:.
F|cIcfcrmc De:ccnhecicc
SiIuccc
E:pc|hccc pcr civer:c: uniccce:, :em
mcnuIencc
35
lnvenIcric Nccicnc| ce
Ccnfigurcce: ce E:pcc:
UrLcnc: |lNCEU]
De:envc|vimenIc De:ccnhecicc
DepcrIcmenIc Ge:Icr DEF/M, mc: :em ge:Icr icenIificccc
CLjeIivc
Fegi:Ircr infcrmcce: cc invenIcric
pcrmencrizccc cc: Len: imcvei: IcmLccc:
incivicuc|menIe e cc: Len: cruiIeIcnicc: ce
Iipc|cgic excepcicnc| ue e:Iejcm inc|u|cc:
nc: IcmLcmenIc: em ccnjunIc.
F|cIcfcrmc /cce::
SiIuccc
E:pc|hccc pcr civer:c: uniccce:, :em
mcnuIencc
3
lnvenIcric Nccicnc| ce 8en:
/ruiIeIcnicc: |l8/]
De:envc|vimenIc De:ccnhecicc
DepcrIcmenIc Ge:Icr DEF/M, mc: :em ge:Icr icenIificccc
CLjeIivc De:ccnhecicc
F|cIcfcrmc De:ccnhecicc
SiIuccc
E:pc|hccc pcr civer:c: uniccce:, :em
mcnuIencc
37
lnvenIcric cc: Fcchccc: ce
Cuccrc: |lNF/C]
De:envc|vimenIc De:ccnhecicc
DepcrIcmenIc Ge:Icr DEF/M, mc: :em ge:Icr icenIificccc
CLjeIivc
Fegi:Ircr infcrmcce: cc invenIcric ce Len:
mcvei: cu inIegrccc: c ecificcce:
IcmLccc:, e:pecic|menIe Len: ce crIe
:ccrc.
F|cIcfcrmc /cce:: e De|phi
38 lnvenIcric Nccicnc| ce 8en:
Mcvei: e lnIegrccc: |lN8Ml]
SiIuccc
E:pc|hccc pcr civer:c: uniccce:, :em
mcnuIencc


184
De:envc|vimenIc De:ccnhecicc
DepcrIcmenIc Ge:Icr DEF/M, mc: :em ge:Icr icenIificccc
CLjeIivc
Fegi:Ircr infcrmcce: ce mcIeric| ce
crIi|hcric nccicnc|, ue pc::ui ccrccIer|:Iicc:
pecu|icre:.
F|cIcfcrmc /cce::
SiIuccc
E:pc|hccc pcr civer:c: uniccce:, :em
mcnuIencc
3
lnvenIcric Nccicnc| ce McIeric|
ce /rIi|hcric |lNM/]
De:envc|vimenIc De:ccnhecicc
DepcrIcmenIc Ge:Icr CenIrc Nccicnc| ce /ruec|cgic
CLjeIivc
Si:IemcIizcr infcrmcce: ue e:IcLe|ecm
pccrce: nccicnci: nc cmLiIc cc
icenIificccc, cccumenIccc e ge:Icc cc
pcIrimcnic cruec|cgicc, :uL:icicncc cce:
ce gerencicmenIc, c|m cc ccn:c|icccc e
cifu:cc ce prccuIc: ce vi:iLi|iccce c e::e
pcIrimcnic.
F|cIcfcrmc /cce::, De|phi e J/V/
SiIuccc Em ce:envc|vimenIc e mcnuIencc
40
SGF/: Si:Iemc ce
GerencicmenIc cc FcIrimcnic
/ruec|cgicc 8rc:i|eirc, ccm c:
mccu|c:: Cccc:Irc Nccicnc| ce
S|Iic: /ruec|cgicc: |CNS/],
lnvenIcric Nccicnc| cc:
Cc|ece: /ruec|cgicc: |lNC/],
FrcjeIc: e Fe|cIcric: ce Fe:ui:c
/ruec|cgicc |FF/ e FF/], 8cncc
ce lmcgen:, 8cncc ce FcrIcric:
ce /ruec|cgic |8F/], c|m cc
mccu|c ge:Icr e inIegrcccr ce
Iccc c :i:Iemc.
De:envc|vimenIc
Euipe CGIl, LMF, Univer:iccce 8rc: CuLc:, c
cnIigc DlD |cIuc| CCFEDCC] e ccn:u|Icr
exIernc
DepcrIcmenIc Ge:Icr CenIrc Nccicnc| ce /ruec|cgic
CLjeIivc
FermiIir e|cLcrccc cc: fichc: pcrc cccc:Irc
cn |ine ce cruec|cgc:, in:IiIuice:, ciccccc:
e cuIrc: pcrceirc: nccicnci: e inIernccicnci:.
F|cIcfcrmc J/V/
SiIuccc Em ce:envc|vimenIc
41
SGF/: Si:Iemc ce
GerencicmenIc cc FcIrimcnic
/ruec|cgicc 8rc:i|eirc

Mccu|c ce CrecencicmenIc
De:envc|vimenIc Euipe CGIl e ccn:u|Icr exIernc
DepcrIcmenIc Ge:Icr CenIrc Nccicnc| ce /ruec|cgic
CLjeIivc
FermiIir cLIencc e civu|gccc ce cccc:
:cLre c: Len: cruec|cgicc: pcr meic ce
ciferenIe: Lc:e:, cIimizcncc :eu u:c pe|c:
uniccce: cc lFH/N e pe|c :ccieccce
nccicnc| e inIernccicnc|.
F|cIcfcrmc J/V/
SiIuccc Em ce:envc|vimenIc
42
SGF/: Si:Iemc ce
GerencicmenIc cc FcIrimcnic
/ruec|cgicc 8rc:i|eirc

Mccu|c ce Frcmccc cc
FcIrimcnic /ruec|cgicc, ccm c
mccu|c ce HemercIecc cc
FcIrimcnic /ruec|cgicc |HEF/]
e civu|gccc ce infcrmcce: nc
pcrIc|.
De:envc|vimenIc Empre:c LMF e ccn:u|Icr exIernc
DepcrIcmenIc Ge:Icr ln:IiIuIc 8rc:i|eirc ce Mu:eu:
CLjeIivc
CenIrc|izcr e gerencicr infcrmcce: :cLre c:
mu:eu: e cenIrc: cu|Iurci:.
F|cIcfcrmc J/V/
SiIuccc Finc|izccc
43 Si:Iemc ce Cccc:Irc ce Mu:eu:
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr ln:IiIuIc 8rc:i|eirc ce Mu:eu: 44 Si:CESM: Si:Iemc ce CcnIrc|e ce
EvenIc: cc Semcnc ce Mu:eu:
CLjeIivc
CenIrc|izcr e gerencicr infcrmcce: :cLre
in:IiIuice:, evenIc: e Iemc: cc |cngc cc
Semcnc ce Mu:eu: e cc Frimcverc ce
Mu:eu:.


185
F|cIcfcrmc J/V/
SiIuccc Finc|izccc
De:envc|vimenIc Euipe CGIl
DepcrIcmenIc Ge:Icr DEF/M, mc: :em ge:Icr icenIificccc
CLjeIivc
/rmczencr imcgen: ccm icenIificccc
pcIrimcnic| pcrc u:c em ciferenIe: crec: cc
ln:IiIuIc.
F|cIcfcrmc J/V/
SiIuccc Finc|izccc, em mcnuIencc
45 Si:Iemc ce CcIc|cgc ce lmcgen:
De:envc|vimenIc Euipe CGIl
Outros s|stemos ut|||zodos pe|o IFHAN, mos desenvo|v|dos, hospedodos e ger|dos por outros |nst|tu|es
4 lNCcm: Si:Iemc ce Envic E|eIrcnicc ce McIric: cc Dicric Cficic| cc Unicc
47 SlDCF: Si:Iemc ce Gerccc e IrcmiIccc ce DccumenIc:
48 SlGCV
4 Ccmprc:neI
50 Sl/Fl: Si:Iemc lnIegrccc ce /cmini:Irccc Fincnceirc cc Gcvernc Fecerc|
51 Sl/Fl Gerencic|
52 Sl/FE: Si:Iemc lnIegrccc ce /cmini:Irccc ce Fecur:c: Humcnc:
53 SlDCF: Si:Iemc lnIegrccc ce Dccc: CrcmenIcric:
54 Sl/SG: Si:Iemc lnIegrccc ce /cmini:Irccc ce Servic: Gerci:
55 SlCFG: Si:Iemc ce lnfcrmcce: Crgcnizccicnci: cc Gcvernc Fecerc|
5 SlGF|cn: Si:Iemc ce lnfcrmcce: Gerencici: e F|cnejcmenIc
57 SlMC: Si:Iemc ce McniIcrcmenIc cc: /ce: cc Cu|Iurc
58 SlCCNV: Si:Iemc ce Ccnvnic:



18






187
/nexc 3 - En|cce: cc: Uniccce:
1


bNIDADE VFN I|po de en|oce Ve|oc|dode
Sece cc lFH/N em 8rc:||ic SlM lNFCVl/ 0 MLp:
Sece cc lFH/N nc Fic ce Jcneirc SlM /DSL 8 MLp:
CenIrc Nccicnc| ce Fc|c|cre e Cu|Iurc Fcpu|cr N/C /DSL 1 MLp:
CenIrc Cu|Iurc| S|Iic FcLerIc 8ur|e Mcrx N/C /DSL 1 MLp:
CenIrc Nccicnc| ce /ruec|cgic N/C Ncc :e cp|icc
CenIrc Cu|Iurc| Fcc lmperic| N/C /DSL 2 MLp:
lFH/N-/C N/C C/8C 512 KLp:
lFH/N-/L SlM /DSL 00 KLp:
lFH/N-/M SlM /DSL 00 KLp:
lFH/N-/F N/C FDlC 128 KLp:
lFH/N-8/ - :ece SlM /DSL 1 MLp:
Cc:c Mu:eu SeIe Ccnceeirc: N/C /DSL 300 KLp:
E:criIcric Icnicc ce Ccchceirc N/C Em |evcnIcmenIc
E:criIcric Icnicc ce Lenci: e Mucug N/C CCMF 00 KLp:
E:criIcric Icnicc ce FcrIc Segurc N/C /DSL 300 KLp:
E:criIcric Icnicc ce Fic ce CcnIc: N/C Em |evcnIcmenIc
lFH/N-CE - :ece SlM /DSL 1 MLp:
E:criIcric Icnicc ce lcc N/C Em |evcnIcmenIc
E:criIcric Icnicc ce ScLrc| N/C Em |evcnIcmenIc
lFH/N-DF SlM FF/ME FEL/Y 1 MLp:
lFH/N-ES SlM Em |evcnIcmenIc
lFH/N-GC - :ece SlM /DSL 1 MLp:
E:criIcric Icnicc ce Gcic: N/C Em |evcnIcmenIc
E:criIcric Icnicc ce Firencpc|i: N/C /DSL 00 KLp:
lFH/N-M/ - :ece SlM /DSL 512 kLp:
E:criIcric Icnicc ce /|ccnIcrc N/C Ncc pc::ui -
lFH/N-MG - :ece SlM /DSL 2 MLp:
E:criIcric Icnicc ce Ccngcnhc: N/C Em |evcnIcmenIc

1
LevcnIcmenIc rec|izccc em cLri| ce 200.


188
bNIDADE VFN I|po de en|oce Ve|oc|dode
E:criIcric Icnicc ce DicmcnIinc N/C Em |evcnIcmenIc
8iL|icIecc /nIcnic Icrre: N/C Em |evcnIcmenIc
E:criIcric Icnicc ce Mcricnc N/C Em |evcnIcmenIc
E:criIcric Icnicc ce Curc FreIc N/C Em |evcnIcmenIc
E:criIcric Icnicc ce Scc Jccc De| Fey N/C Em |evcnIcmenIc
E:criIcric Icnicc cc Serrc N/C S/ILlIE 128 KLp:
E:criIcric Icnicc ce IirccenIe: N/C Em |evcnIcmenIc
lFH/N-MS - :ece SlM /DSL 1 MLp:
E:criIcric Icnicc ce CcrumLc N/C /DSL 400 KLp:
lFH/N-MI SlM /DSL 300 KLp:
lFH/N-F/ SlM /DSL 512 KLp:
lFH/N-F8 SlM /DSL 00 KLp:
lFH/N-FE - :ece SlM /DSL 1 MLp:
E:criIcric Icnicc ce C|incc N/C /DSL 25 KLp:
Fcrue Hi:Icricc Nccicnc| cc: Gucrcrcpe: N/C Ncc pc::ui -
lFH/N-Fl - :ece SlM /DSL 3 MLp:
E:criIcric Icnicc ce Scc Fcimuncc NcncIc N/C Em |evcnIcmenIc
lFH/N-FF - :ece SlM /DSL 8 MLp:
Cc:c Ccrcne| Jccuim Lccercc N/C /DSL 1 MLp:
lFH/N-FJ - :ece SlM /DSL 1 MLp:
E:criIcric Icnicc ce CcLc Fric N/C Em |evcnIcmenIc
E:criIcric Icnicc ce FcrcIi N/C /DSL 512 KLp:
E:criIcric Icnicc ce FeIrcpc|i: N/C /DSL 300 KLp:
E:criIcric Icnicc ce Vc::curc: N/C /DSL 300 KLp:
lFH/N-FN SlM /DSL 25 KLp:
lFH/N-FC - :ece SlM Em |evcnIcmenIc
E:criIcric Icnicc ce Cc:Ic Mcrue: N/C Ncc pc::ui -
lFH/N-FF N/C DlSC/D/ -
lFH/N-FS - :ece SlM /DSL 800 KLp:
E:criIcric Icnicc ce /nIcnic Frccc N/C /DSL 00 KLp:
E:criIcric Icnicc ce Scc Migue| cc: Mi::ce: N/C /DSL 800 KLp:
Fcrue Hi:Icricc Nccicnc| cc: Mi::ce: N/C Ncc pc::ui -
lFH/N-SC - :ece SlM /DSL 8 MLp:


18
bNIDADE VFN I|po de en|oce Ve|oc|dode
E:criIcric Icnicc ce Lcgunc N/C /DSL 400 KLp:
E:criIcric Icnicc ce Scc Frcnci:cc cc Su| N/C /DSL 400 KLp:
lFH/N-SE SlM /DSL 512 KLp:
lFH/N-SF SlM /DSL 4 MLp:
lFH/N-IC - :ece N/C Em |evcnIcmenIc
E:criIcric Icnicc ce NcIiviccce SlM /DSL 400 KLp:





10




11
/nexc 4 - Icpc|cgic cc Fece
2


2
LevcnIcmenIc rec|izccc em ncvemLrc ce 200, ccn:icercncc c cmLienIe ce prccucc cc lFH/N.